10 Best Dialpad Alternatives For Your Business

Introduction

In today’s world, good communication keeps customers happy. VOIP and texting are the most popular channels for businesses for great connectivity with customers. While VOIP helps you talk to your customers or prospects, text messages ensure quick responses and hassle-free communication with an open rate of 98%.

Whether you’re a Dialpad user in search of alternatives or simply exploring your options, you’re in the right spot. Your quest for the perfect VOIP and texting platform ends here. We understand your needs and concerns, and we’re here to guide you through the process of identifying the best Dialpad alternatives aligned with your business needs. Dialpad has its pros and cons, but there’s a realm of unique possibilities waiting to be discovered. 

In this blog, we’re diving headfirst into comparing Dialpad alternatives that take VOIP, texting innovation, customer engagement, and seamless team collaboration to another level. Have you ever wondered if you are paying way too much for Dialpad? Is Dialpad offering me value for my money? What VOIP and texting features might I be missing out on and what impact will they have on my business? Let’s answer these and a lot more.

What is Dialpad?

Dialpad is a cloud-based communications platform designed to support business phone systems, video conferencing, and team messaging all in one app. Known for its AI-driven features, Dialpad uses advanced technologies to streamline communication, enhance productivity, and provide insights from voice and video calls. This platform is built with remote work in mind, offering seamless integration across devices and apps to enable smooth communication between teams and customers, regardless of location.

Features of Dialpad

• Voice Intelligence: Dialpad’s AI-driven Voice Intelligence feature transcribes calls in real time and provides insights, making it easy for users to review conversations and extract key information without taking manual notes.
• Unified Communications: Dialpad combines voice calls, messaging, and video conferencing into a single platform, allowing businesses to communicate through multiple channels without switching between apps.
• Voicemail Transcription: The platform automatically transcribes voicemails, saving users time and allowing them to quickly catch up on missed messages without listening to each one.
• Call Routing and Queuing: Dialpad’s call routing and queuing features ensure that incoming calls are directed to the right team members, reducing wait times and improving customer service.
• Mobile and Desktop Apps: With apps available on both mobile and desktop devices, Dialpad allows users to stay connected and manage their communications wherever they are.
• Integrations with Popular Software: Dialpad integrates with popular business tools like Salesforce, Slack, and Google Workspace, enabling smooth workflows and making it easier to manage contacts, data, and communications.
• Automatic Call Recording: The platform offers automatic call recording for compliance, training, and quality control, giving users the flexibility to capture important conversations as needed.
• Conference Calling: Dialpad supports multi-party conference calling, making it easy for teams to hold virtual meetings and collaborate without the need for additional software.
• Real-Time Call Coaching: Managers can listen in on calls and provide real-time feedback to agents, improving training opportunities and enhancing customer service.
• Analytics and Reporting: Dialpad provides detailed analytics and reporting on call volume, call duration, and other metrics, helping businesses make data-driven decisions to improve their communication strategies.

Dialpad Pros & Cons

Dialpad Pros

• User-friendly interface: Dialpad has a modern dashboard with a sleek design, and because of this it is very easy to use.
• AI transcript feature: Users really appreciate Dialpad’s AI features such as AI transcript that helps in taking notes during a call. 

Cons of Dialpad 

• Limited Advanced Call Center Features: While Dialpad provides basic call center functionalities, it may lack some advanced features that larger or specialized call centers might require, such as advanced queueing or customizable agent performance dashboards.
• Complex Setup for Large Teams: For larger teams with intricate communication needs, setting up Dialpad can be complex and may require additional customization, potentially delaying deployment.
• Inconsistent Call Quality: Some users report occasional issues with call quality, particularly during peak times or in areas with weaker internet connections, which can disrupt communication.
• Limited International Calling Options: Dialpad’s international calling options and coverage may be limited compared to other platforms, potentially making it less suitable for businesses with significant international operations.
• Pricey for Small Businesses: Dialpad’s pricing structure, particularly for plans with advanced features, may be expensive for smaller businesses or startups on a budget.

Dialpad Pricing

Dialpad offers three pricing options:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with a bunch of CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho

Dialpad Customer Support Channels

• Livechat
• Help Center
• Call
• FAQs

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

Reasons to Look for a Dialpad Alternative

While Dialpad has been a popular choice for businesses seeking comprehensive communication solutions, there are instances where customers have found it difficult to continue with Dialpad.

• Call drops: Users experience frequent call interruptions and disconnects, leading to disruptions in communication.
• Connectivity issues, lag: Users encounter delays and poor network connectivity, resulting in laggy audio or video during calls.
• Buggy conferencing: Dialpad’s conference call feature often experiences technical issues, such as audio glitches or dropped participants.
• Integration issues: Users face difficulties integrating Dialpad with other software or platforms, limiting its compatibility and usefulness in a broader ecosystem.
• Terrible support, worst customer service: Users receive inadequate assistance and unhelpful responses from Dialpad’s customer support team, exacerbating problems instead of resolving them.
• Extremely pricey: Dialpad’s pricing plans are excessively expensive, making it unaffordable for many users, especially small businesses or startups.
• Misleading advertising: Dialpad’s marketing may overpromise on features or benefits, leading to false expectations among users and disappointment upon using the product.
• The system is clunky: Dialpad’s user interface and overall system design are cumbersome and unintuitive, making it difficult for users to navigate and use effectively.
• Issues with call routing: Users encounter problems with calls being incorrectly routed or failing to connect to the intended recipient, causing frustration and inefficiency.
• Unorganized message threads: Dialpad’s messaging interface lacks organization and coherence, making it challenging for users to manage and keep track of conversations effectively.
• Extra charges and unreasonable billing: Users may incur additional fees or encounter billing discrepancies with Dialpad’s service, leading to unexpected expenses and dissatisfaction.
• Fake promises, fewer features delivered: Dialpad may fail to deliver on promised features or functionalities, leaving users feeling deceived and dissatisfied with the product.
• Not robust and offers limited features: Dialpad lacks robustness and versatility compared to other communication platforms, offering only a limited range of features and capabilities.
• Caller ID and common features not available: Dialpad may lack essential features such as caller ID or call forwarding options, hindering users’ ability to manage calls effectively.

Features to look for in Dialpad Alternative 

Here are VoIP features that you must look for in a Dialpad alternative:

• Call recording: Use this to record calls easily and access them to monitor adherence, call quality or to take notes. 
• Call forwarding: This feature diverts incoming calls automatically from your old business phone number to your new VoIP device. 
• Call encryption and security: Encrypt your calls to ensures customer conversations remain private and secure. 
• Mobile integration: Integrates third-party tools with your small business VoIP and start taking calls anywhere, anytime. 
• Conference calling: Let multiple people join your call using this feature.
• Users & extensions: Use this feature to remove or to add users and their extensions.
• Analytics dashboard: Get detailed analysis on various calling metrics such as average handle time, total calls made, missed calls, calls answered, etc. 
• Call transfer: Transfer a live call to another device.
• Call queues: Let your callers know how many callers are ahead of them in the queue and when they can expect the call to be answered.
• Voicemail transcripts and summaries: Avoid listening to the entire call and get call summaries instead.
• Toll-free numbers: Offer toll-free numbers so that your customers can call you for free.
• AI integration: AI is an emerging trend, and different cloud phone system providers may integrate it differently, but it’s a great feature to look for 
• Auto attendant: Let calls get answered by an auto-attendant to direct the caller to the right person or department. 

Top 10 Dialpad Alternatives

Let us dive into the details of the top Dialpad alternatives, breaking down their key features, advantages, and potential limitations. This closer look will help you find the solution that best aligns with your business’s communication needs and growth plans.

1. Emitrr
2. Vonage
3. Grasshopper
4. Viber
5. Ooma
6. RingCentral
7. Nextiva
8. Aircall
9. OpenPhone
10. GoTo Connect

1. Emitrr | Emitrr Vs Dialpad

Emitrr offers the best communication platform with VOIP and texting features at its core. Whether it’s making VoIP calls or sending texts on the go, Emitrr has your back for seamless communication. Our cutting-edge texting features and user-friendly interface make staying connected effortless. 

Key Features Of Emitrr

• IVR/Call Tree with Forwarding on Key Press: Emitrr’s IVR (Interactive Voice Response) and Call Tree features allow users to set up multiple branches in the call flow, so calls are directed based on the caller’s input.
• Call Queue Groups: Calls can be sent to a pre-defined group of team members (or extensions) who are assigned to handle specific types of inquiries, ensuring callers reach someone in that specialized team.
• Call pop: Access caller information and calling history during a live call to offer a quick resolution.  
• Ring Everyone: In situations where immediate response is critical, calls can be set to ring all available team members simultaneously, ensuring the first available person picks up the call.
• Missed call text: Send automated SMS to callers whose calls go unanswered.
• Setup Call Groups with Multiple Extensions/Team Members: You can create a call queue with multiple extensions or team members, allowing calls to route to a group rather than a single person, ensuring someone is available to answer during peak hours or when handling high call volumes.
• Call Routing: Direct and incoming calls automatically to the right department or person.
• Multiple Extensions Setup: You can create individual extensions for each user and even customize them for individual availability and forwarding preferences.
• Customize User availability: Customize each user’s availability on a day-by-day basis, allowing flexibility to account for specific schedules, such as part-time shifts, vacations, or other variable working hours. And define specific working hours for each user.
• Call Forwarding: Each extension can have its own call forwarding rules (similar to call queue groups), allowing calls to be forwarded to another extension, number, or voicemail if the user is unavailable or has missed a call.
• Call Recording: Automatically record all incoming and outgoing calls if desired, ensuring there is a record for training, compliance, or quality assurance purposes, or turn off recording based on specific regulations or privacy requirements.
• Setup Business Working Hours: Define standard business hours for your organization to control call routing automatically based on availability.
• Bulk/Mass Text Messaging: Send 1000s of text messages and achieve 98% open rate.
• Automated Text Reminder: Send automated reminders by text, email, and voice.
• Online Appointment Bookings: Easily schedule through the website, or by sending a link. Customize by (visit type, insurance details, provider, location).

Emitrr provides robust features when it comes to VOIP and Text messaging helping you to optimally stay connected with your customers without overburdening your team. From quite some time, 100s of Dialpad customers have migrated to Emitrr for better texting and not just VOIP. 

Emitrr Pros

• No Downtime: With Emitrr, you can rest assured knowing that the software is thoroughly tested, providing 99.99% uptime for uninterrupted calling.
• User-Friendly VoIP Features: Emitrr features a streamlined dashboard that is intuitive and extremely easy to navigate.
• Superior Call Quality: Emitrr delivers HD audio quality, ensuring flawless communication with your customers.
• Simple Dashboard Setup and Training: The setup process for Emitrr is quick and straightforward, allowing for fast onboarding with minimal hassle.
• Effortless Integrations: This VoIP phone system easily integrates with your CRM, EHR, or PMS tools.
• Cost-Effective and Flexible Pricing: Emitrr offers a variety of features and great value with its affordable and adaptable pricing plans.
• Abundant Features: Designed for small businesses, this VoIP phone system includes a multitude of features for calling, texting, review management, and more that can be included in your plan.

Emitrr Cons

More VoIP features are coming soon!

Emitrr Pricing

Emitrr’s VoIP pricing typically depends on the specific plan and features required for your business. As of the latest updates, Emitrr’s VoIP pricing starts at $30 per user/month (billed annually).

Emitrr Integrations

Emitrr phone system offers integrations with more than 1000 tools across different industries, with tools like:

• Mailchimp
• Facebook
• Salesforce
• Zapier
• HubSpot
• HouseCall Pro
• And more!

Emitrr Reviews

“There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis”

“Great product that makes running a small business easier, i own and operate 2 small businesses and having an auto text responder, missed call responses and the voicemail system set up is a game changer for me”

Source: Capterra

Emitrr Support Channels

• Email: Send email to Emitrr’s support team at [email protected]
• Phone: Call Emitrr at +1 (210) 941-4696
• Live chat: Chat with Emitrr’s live representatives
• FAQs/forum
• SMS
• Knowledge base

2. Vonage | Vonage Vs Dialpad

Vonage offers VOIP communication solutions. Offering a suite of services including Voice over Internet Protocol (VoIP) phone systems, messaging, and video conferencing, Vonage caters to diverse organizational needs. In the next section, we’ll examine Vonage as an alternative to other communication platforms such as Dialpad. We’ll explore its features, reviews, and applicability across various business contexts, enabling you to make an informed decision about your communication strategy.

Key Features Of Vonage

• Automatic Call Distribution (ACD): Automatically routes incoming calls to the most appropriate agent or department based on predefined criteria, enhancing efficiency and customer satisfaction.
• Call Center Management: Provides tools to manage and optimize call center operations, including agent performance monitoring, queue management, and reporting.
• Call Conferencing: Enables multiple parties to participate in a single call, fostering collaboration and facilitating meetings without the need for physical presence.
• Call Recording: Allows users to record calls for quality assurance, compliance, or training purposes, providing a valuable resource for reviewing interactions with customers or clients.
• Call Routing: Directs incoming calls to specific destinations or individuals based on predefined rules or criteria, ensuring calls are efficiently handled and directed.
• Call Transfer: Enables seamless transfer of calls between agents or departments, allowing for smooth escalation or handoff of customer inquiries or issues.
• Caller ID: Displays identifying information about the incoming caller, such as their phone number or name, providing context to the recipient before answering the call.

Pros of Vonage

• Customizable Dashboard: Vonage provides a highly customizable dashboard, allowing users to create their own features using their API, although some small business owners may find it somewhat complex.
• User-Friendly Interface: Vonage features an intuitive interface, making it easy to navigate with minimal training required.
• Helpful Customer Service: Users frequently commend Vonage for delivering prompt and effective solutions to customer inquiries.

Cons of Vonage

• Desktop app crashes frequently: Users may encounter frequent crashes when using Vonage’s desktop application, disrupting workflow and causing inconvenience.
• App often freezes: The Vonage app may experience frequent freezing, hindering smooth communication and productivity.
• Limited integrations: Vonage may have limited integrations with other software and tools, limiting its compatibility and functionality in certain business environments.
• Fake promises: Vonage may make promises or claims that are not fulfilled, leading to disappointment and loss of trust among users.
• Compulsory contract signing: Users may be required to sign compulsory contracts with Vonage, restricting flexibility and imposing long-term commitments.
• Poor call quality: Vonage’s call quality may be subpar, leading to unclear audio and frustrating communication experiences for users and customers.
• Non-reliable service: Vonage’s service may suffer from unreliability, causing disruptions and potentially impacting business operations.
• Call forwarding does not work: Users may encounter issues with Vonage’s call forwarding feature, leading to missed calls and communication delays.
• Don’t get notifications for missed calls or texts: Users may not receive notifications for missed calls or text messages on Vonage, potentially causing delays in responding to important communications.
• Gets stuck all the time, does not answer phone calls, drops calls on hold: Users may experience frequent issues with Vonage’s performance, including being stuck, unresponsive, and dropping calls unexpectedly, leading to frustration and inefficiency.

Vonage Pricing

Vonage offers a range of business communication plans, with pricing typically based on the number of users and specific features included.

• Mobile Plan – Starting at $19.99 per user/month
• Premium Plan – Starting at $29.99 per user/month
• Advanced Plan – Starting at $39.99 per user/month

Vonage Integrations

Vonage offers an API using which you can build the features you need; however, this could be a complicated process.

Vonage Reviews

“Call lag is the main issue and can become quite frustrating for our team and our customers. Also the in ability to see on screen when a call is being transferred who is transferring it to you.”

“The fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing.”

Source: Capterra

Vonage Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)

3. Grasshopper | Grasshopper Vs Dialpad

Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. With Grasshopper, users can easily manage their communication needs, keep personal and professional calls separate, and stay connected with clients. In the next section, we’ll explore Grasshopper’s features and benefits, helping you understand how it can enhance your business communications.

Key Features Of Grasshopper

• Automated Attendant: Grasshopper’s automated system directs callers to the right department or person with custom greetings.
• Automatic Call Distribution: Calls are automatically routed to available agents or departments for efficient handling.
• Call Center Management: Tools for monitoring agent performance, tracking calls, and generating reports streamline call center operations.
• Call Conferencing: Easily set up conference calls for collaboration with clients or team members.
• Call Logging: Detailed call logs provide insights into call activity, helping track trends and improve efficiency.
• Call Monitoring: Supervisors can monitor live calls for coaching and quality control purposes.
• Call Routing: Customize call handling based on factors like time, location, or keywords for better customer service.

Pros of Grasshopper

• Cost-Effective: Grasshopper is a budget-friendly VoIP phone system, with prices beginning at just $14 per month. However, it provides only basic features.
• Reliable Call Quality: Grasshopper users appreciate the reliable call quality provided by the service.

Cons of Grasshopper

• Inadequate customer support: Grasshopper’s customer support may not effectively address user issues or provide timely assistance.
• Text messaging functionality is unreliable: Users may encounter difficulties with Grasshopper’s text messaging feature, experiencing issues with sending or receiving messages.
• System inefficiencies lead to missed calls: Grasshopper’s system may be time-consuming to navigate, resulting in missed calls and potential customer dissatisfaction.
• Complex interface complicates usage: The system’s interface may be overly complex, making it difficult for users to understand and utilize its features effectively.
• Lack of analytics tools: Grasshopper lacks comprehensive analytics capabilities, limiting users’ ability to track performance metrics and gain insights from call data.
• Frequent automatic logouts: Users may experience frequent automatic logouts from the Grasshopper system, disrupting workflow and causing inconvenience.
• Inability to view caller names: Users may not be able to see the names of incoming callers, making it challenging to identify and prioritize important calls.
• Loss of data when porting numbers: When porting numbers to another provider, users may lose access to all associated records, including text messages, call logs, and voicemails, which can result in data loss and operational setbacks.

Grasshopper Pricing

Grasshopper offers three pricing plans for its virtual phone system:

• Solo – $29 per month for one number and three extensions.
• Partner – $49 per month for three numbers and six extensions.
• Small Business – $89 per month for five numbers and unlimited extensions.

Grasshopper Integrations

Grasshopper integrates with a bunch of software, including:

• Skype
• Google Voice
• Zapier
• And more!

Grasshopper Reviews

“Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application.”

“Easy setup and most importantly the customer support is awesome. 7 help and always very helpful.”

Source: Capterra

Grasshopper Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Email/Help Desk
• Phone Support
• Chat

4. Viber | Viber Vs Dialpad

Viber is a widely-used messaging and calling app that offers free communication services. With its easy-to-use interface and various features, Viber allows users to connect through text, voice, and video calls. In the next section, we’ll explore Viber’s features and benefits, making it easy to understand how it can enhance your communication experience, whether for personal or business use.

Key Features Of Viber

• Chat/Messaging: Viber allows users to send text messages, stickers, and multimedia files, facilitating seamless communication between individuals and groups.
• Live Chat: With Viber’s live chat feature, users can engage in real-time conversations with friends, family, or businesses, enhancing immediacy and responsiveness.
• Multi-Channel Communication: Viber supports multiple communication channels, including text messaging, voice calls, and video calls, providing users with versatile options for staying connected.
• Personalization: Viber offers personalized experiences through features like customizable chat backgrounds, stickers, and user profiles, allowing users to express themselves uniquely.
• Reporting/Analytics: Viber provides reporting and analytics tools that enable businesses to track communication metrics, analyze user engagement, and gain insights into performance.
• Video Support: Viber supports high-quality video calls, allowing users to connect face-to-face with friends, family, or colleagues, regardless of their location.
• Batch Communications: Viber’s batch communications feature enables businesses to send messages to multiple recipients simultaneously, streamlining communication efforts and reaching a broader audience efficiently.

Pros of Viber

• Beginner-friendly: User reviews suggest that Viber is very easy to use, convenient, and beginner-friendly.
• Video calling feature: Viber offers video calling feature as well, unlike many VoIP phone systems.
• Free VoIP service: Viber offers a free plan with basic VoIP features.

Cons of Viber 

• Call doesn’t end even if you hang up: Users may experience instances where calls fail to terminate even after hanging up, leading to confusion and potential privacy concerns.
• Cannot block calls from unknown numbers: Viber lacks the ability to block calls from unknown or unidentified numbers, potentially resulting in unwanted interruptions and spam calls.
• Call quality deteriorates with network: Users may encounter deteriorating call quality, such as dropped calls or audio distortion, particularly in areas with poor network coverage or congestion.
• No option for blocking contacts: Viber does not provide an option to block specific contacts, leaving users vulnerable to unwanted communication or harassment from individuals they wish to avoid.

Viber Pricing

Viber offers both free and business-oriented services, with pricing that depends on the specific use case:

1. Viber for Personal Use: Free
2. Viber Out: Pay-as-you-go rates start at around $0.01 per minute, varying by country. And other Subscriptions are available for specific countries or regions, with monthly rates starting at around $5.99 per month, offering unlimited calls to designated countries.

Viber Integrations

Viber offers integrations through Zapier.

Viber Reviews

“Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used.”

“It is very easy to use, convenient and beginner-friendly and the settings are amazing and the design is very good and visually appealing.”

Source: Capterra

Viber Support Channels 

• Chat

5. Ooma | Ooma Vs Dialpad

Ooma is a VoIP phone designed to streamline business operations and enhance connectivity. While it boasts features aimed at improving collaboration and customer interactions, it’s important to take a closer look at what Ooma has to offer for businesses wanting to evaluate their communication.

Key Features Of Ooma

• Call Center Management: Ooma offers tools to efficiently manage call center operations, including call routing, agent performance tracking, and queue management, aimed at improving customer service and productivity.
• Call Conferencing: Ooma facilitates seamless conference calls, allowing multiple participants to join meetings and collaborate effectively, enhancing communication within teams and with clients.
• Call Recording: Ooma provides call recording functionality, enabling businesses to record and store conversations for training purposes, quality assurance, and compliance with industry regulations.
• Caller ID: Ooma displays caller identification information, allowing users to see the incoming caller’s phone number or name before answering the call, enhancing call screening and prioritization.
• Chat/Messaging: Ooma offers chat and messaging capabilities, enabling real-time communication between team members and clients, fostering collaboration and quick information exchange.
• Multi-Channel Communication: Ooma supports various communication channels, including voice calls, messaging, and conferencing, allowing users to communicate seamlessly across different platforms and devices.
• VoIP Connection: Ooma leverages Voice over Internet Protocol (VoIP) technology to establish high-quality voice connections over the internet, offering flexibility, cost savings, and scalability for businesses.

Pros of Ooma

• Affordable International Calling Rates: Ooma has a low per-minute charge for outbound calls placed to countries beyond the U.S., Mexico, Canada, and Puerto Rico.
• Free Toll-Free Number: Ooma provides an 800 toll-free number at no cost.
• Simple Initial Setup: Setting up Ooma is straightforward, allowing you to get started quickly.

Cons of Ooma

• False Promises: Users have reported instances of Ooma failing to deliver on promised features or performance, leading to disappointment and frustration.
• Limited Features: Ooma may lack advanced features compared to competitors, limiting its functionality and versatility for businesses with complex communication needs.
• Lack of Call Hold/Transfer: Ooma’s absence of call hold and transfer features can hinder efficient call management, potentially leading to delays and disruptions in customer service.
• Poorly Designed User Interface: Some users find Ooma’s user interface to be poorly designed and unintuitive, making it difficult to navigate and utilize effectively.
• Rude Customer Service: Ooma’s customer service representatives have been criticized for being rude or unhelpful, resulting in negative experiences and dissatisfaction among users.

Ooma Pricing

Ooma offers a few different pricing plans for its business phone solutions, catering to small and medium-sized businesses. Here’s a breakdown of the main plans:

• Ooma Office – $19.95 per user/month
• Ooma Office Pro – $24.95 per user/month
• Ooma Office Pro Plus – $29.95 per user/month

Ooma Integrations

Ooma can be integrated with many third-party tools, including:

• Salesforce
• Intuit quickbooks
• HubSpot
• Zoho
• And more!

Ooma Reviews

“Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.”

“I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out.”

Source: Capterra

Ooma Support Channels 

• Chat
• Email/Help Desk,
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

6. RingCentral | RingCentral Vs Dialpad

RingCentral is a cloud-based communication platform designed to support businesses of all sizes with its unified communications system, combining voice, video, messaging, and collaboration tools. It aims to improve team productivity and enhance customer engagement. However, to determine if it truly meets business needs, let’s examine RingCentral’s features and drawbacks.

Key Features of RingCentral

• Call Center Management: RingCentral provides a robust set of call center management tools, including call routing, queuing, agent performance tracking, and analytics. These features help businesses optimize customer service by efficiently managing inbound calls and improving agent productivity.
• Call Conferencing: With RingCentral, businesses can set up high-quality conference calls that support multiple participants. This feature is essential for remote teams or those who need to collaborate with clients or stakeholders in real-time, making meetings more effective and inclusive.
• Call Recording: RingCentral offers call recording functionality, allowing businesses to record customer interactions for quality assurance, training, and regulatory compliance. These recordings can be stored securely and accessed whenever needed, improving service and accountability.
• Caller ID: The platform provides caller identification, allowing users to view incoming call details, such as the caller’s name and number. This feature helps with call screening, making it easier to prioritize and handle calls accordingly.
• Team Messaging: RingCentral offers a messaging solution that enables team collaboration through text-based communication. This feature promotes seamless communication between employees, allowing them to share files, updates, and engage in group chats for improved workflow management.
• Multi-Channel Communication: RingCentral supports multiple communication channels, including voice calls, video meetings, team messaging, and faxing. This integrated approach allows businesses to maintain communication with clients and team members, regardless of the medium or device they prefer to use.
• VoIP Service: With VoIP technology, RingCentral enables businesses to make calls over the internet, reducing costs compared to traditional phone lines. VoIP connections are highly flexible, scalable, and reliable, making it ideal for businesses that need an affordable yet robust communication solution.

Pros of RingCentral

• User-Friendly: RingCentral users appreciate the simplicity of this phone system.
• Cost-Effective Pricing: Considering the features RingCentral provides, its pricing is very competitive with good value for money.
• Abundant Features: Users enjoy the availability of numerous features at various service levels.

Cons of RingCentral

• Complexity of Setup: Some users have reported that RingCentral’s setup process can be overwhelming, particularly for businesses without dedicated IT support. Configuring the system to meet specific business needs may take time and effort, which could delay adoption.
• Limited Integrations: While RingCentral does offer a variety of integrations with popular platforms like Microsoft Teams, Salesforce, and Google Workspace, it may not integrate as seamlessly with niche or custom software solutions, limiting its usefulness for businesses with specialized needs.
• Customer Support Issues: Though RingCentral provides 24/7 support, there have been complaints about the quality of service. Customers have reported long wait times, unhelpful responses, and difficulty in resolving technical issues, which can cause frustration for businesses relying on the platform.
• Occasional Call Quality Issues: While RingCentral generally offers reliable call quality, some users have reported issues with dropped calls or poor audio quality during peak usage times. These problems can disrupt communication, affecting both internal team collaboration and customer-facing interactions.
• Limited Analytics Features: RingCentral’s analytics and reporting tools are not as detailed as some competitors in the market. For businesses that require in-depth reporting for optimizing performance or customer experience, RingCentral may fall short compared to other platforms offering more advanced analytics.
• Mobile App Limitations: Although RingCentral’s mobile app provides access to most features, some users find the app less intuitive and more prone to glitches than the desktop version. This can cause issues for businesses that rely on mobile communication while on the go. 

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary plans for RingCentral MVP (Message, Video, Phone):

1. Essentials – Starting at $19.99 per user/month (limited to 20 users)
2. Standard – Starting at $27.99 per user/month
3. Premium – Starting at $34.99 per user/month
4. Ultimate – Starting at $49.99 per user/month

RingCentral Integrations

RingCentral offers API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

RingCentral Support Channels 

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

7. Nextiva | Nextiva Vs Dialpad

Nextiva stands out as a premier voice-over-internet-protocol (VoIP) service, renowned for its unparalleled features and seamless communication solutions. Elevating your operations, Nextiva offers comprehensive business solutions, including dedicated business numbers and hassle-free faxing. Let us deep-dive into the features of Nextiva

Key Features of Nextiva

• Call Center Management: Nextiva offers basic call center management features, but its capabilities may be limited for businesses with complex call center needs, potentially leading to inefficiencies in managing customer interactions.
• Call Conferencing: Nextiva provides call conferencing functionality, but its features may lack advanced options found in other platforms, potentially limiting its usefulness for large-scale or high-profile meetings.
• Call Queues: Nextiva’s call queue management aims to organize incoming calls, but its effectiveness may vary depending on the complexity of your call routing needs, potentially resulting in longer wait times for customers.
• Call Recording: While Nextiva offers call recording capabilities, its features may be basic compared to more robust solutions, potentially limiting its usefulness for detailed analysis or compliance purposes.
• Multi-Channel Communication: Nextiva supports various communication channels, but its integration between channels might not be as seamless or intuitive compared to dedicated platforms, potentially impacting collaboration efficiency.
• VoIP Connection: Nextiva relies on VoIP technology for voice communication, but the quality and reliability of its VoIP connection may be subject to internet conditions, leading to potential disruptions in communication.
• Video Conferencing: Nextiva provides video conferencing capabilities, but its features and user experience might not be as advanced or polished compared to standalone video conferencing solutions, potentially limiting its appeal for organizations with demanding video conferencing needs.

Pros of Nextiva

• Affordable pricing: Nextiva’s phone system begins at $30, making it comparable to other budget-friendly phone options.
• High call quality: Customers of Nextiva value the HD-quality calls that the service provides.
• Provides remote calling app: Nextiva offers an app that allows for calling from anywhere, at any time.

Cons of Nextiva 

• Not user-friendly: The interface of Nextiva lacks user-friendliness, making navigation challenging and frustrating.
• Inefficient dashboard: Users often face the inconvenience of managing too many dashboard logins, leading to inefficiency and confusion.
• Poor support: Nextiva’s support services are subpar, leaving users feeling unsupported and dissatisfied with their experience.
• Complex layout: Navigating Nextiva’s platform can be cumbersome and difficult due to its complex layout and lack of intuitive design.
• Difficult set up: Setting up Nextiva is often a challenging process, requiring significant time and effort to configure effectively.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

• Essential – Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional – Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise – Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate – Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

Nextiva Support Channels 

• Phone Support
• Email/Help Desk
• FAQs/Forum

8. Aircall | Aircall Vs Dialpad

Aircall is a phone and communication platform aimed at enhancing business communication and collaboration. While it promises to streamline workflows and improve customer interactions, it’s essential to examine its features and functionalities to determine if it aligns with your organization’s needs.

Key Features of Aircall

• Call Center Management: Aircall provides tools to efficiently manage call center operations, including call routing, agent performance tracking, and queue management, aimed at improving customer service and productivity.
• Call Conferencing: Aircall facilitates seamless conference calls, allowing multiple participants to join meetings and collaborate effectively, enhancing communication within teams and with clients.
• Call Queues: Aircall’s call queue feature organizes incoming calls and distributes them to available agents, reducing wait times for callers and ensuring efficient handling of customer inquiries.
• Call Recording: Aircall offers call recording functionality, enabling businesses to record and store conversations for training purposes, quality assurance, and compliance with industry regulations.
• CRM Integration: Aircall integrates with Customer Relationship Management (CRM) platforms, allowing agents to access customer information during calls, personalize interactions, and streamline workflows.
• Real-Time Reporting: Aircall provides real-time reporting and analytics tools, allowing businesses to monitor call metrics, track agent performance, and make data-driven decisions to optimize communication processes.
• VoIP Connection: Aircall leverages Voice over Internet Protocol (VoIP) technology to establish high-quality voice connections over the internet, offering flexibility, cost savings, and scalability for businesses.

Pros of Aircall

• User-friendly: Aircall’s interface is very easy to use, and users love that about Aircall.
• Reliable customer support: Aircall’s customer service team is professional and very helpful in providing quick solutions.

Cons of Aircall

• Limited Integrations: Aircall’s integration options are limited, potentially restricting its compatibility with other software systems and limiting workflow automation possibilities.
• High Price: Aircall’s pricing may be considered relatively high compared to competitors, making it less accessible for smaller businesses or those operating on a tight budget.
• Contract: Aircall may require users to sign lengthy contracts, locking them into a commitment that could be inconvenient or restrictive.
• Billing Team Ethics: Some users have reported ethical concerns regarding Aircall’s billing team, suggesting potential issues with transparency or fair billing practices.
• Unstable Connection: Aircall’s connection stability may be inconsistent, leading to dropped calls or poor call quality, which can disrupt business operations and frustrate users.

Aircall Pricing

Aircall offers several pricing plans tailored for businesses of different sizes and needs. Here’s an overview of Aircall’s main pricing options:

1. Essential – Starting at $29 per user/month (billed annually)
2. Professional – Starting at $49 per user/month (billed annually)
3. Custom (Enterprise) – Custom pricing, based on specific business needs

Aircall Integrations

Aircall integrations includes:

• Slack
• HubSpot
• Shopify
• Salesforce
• Zapier
• Front
• and more!

Aircall Reviews

“Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.”

“The interface is pretty simple, it’s very easy to use and organize calls.”

Source: Capterra

Aircall Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support

9. OpenPhone | OpenPhone Vs Dialpad

OpenPhone offers innovative communication solutions tailored for businesses seeking to streamline their operations and enhance customer interactions. With a focus on simplicity and versatility, OpenPhone provides a range of features designed to meet the diverse needs of modern organizations. In this overview, we’ll delve into what OpenPhone has to offer and highlight key considerations for businesses. 

Key Features of OpenPhone

• Automated Attendant: OpenPhone offers an automated attendant feature, allowing businesses to set up virtual receptionists to greet callers and route them to the appropriate departments or extensions, improving call handling efficiency.
• Call Conferencing: OpenPhone facilitates seamless call conferencing, enabling multiple participants to join a conference call simultaneously, enhancing collaboration and communication among team members and clients.
• Call Logging: OpenPhone provides call logging functionality, allowing users to keep track of incoming and outgoing calls, including timestamps, durations, and caller information, aiding in call management and follow-up.
• Call Recording: With OpenPhone’s call recording feature, users can record phone conversations for training, quality assurance, and compliance purposes, ensuring accurate information capture and facilitating performance evaluation.
• Call Routing: OpenPhone offers call routing capabilities, enabling businesses to customize call forwarding rules based on various criteria such as time of day, caller ID, or department, ensuring calls are directed to the appropriate recipients promptly.
• Mobile Access: OpenPhone provides mobile access to its communication platform, allowing users to make and receive calls, send messages, and access voicemail from their smartphones, ensuring connectivity and accessibility on the go.
• VoIP Connection: OpenPhone leverages Voice over Internet Protocol (VoIP) technology to establish voice connections over the internet, offering cost-effective and reliable communication solutions for businesses without the need for traditional phone lines.

Pros of OpenPhone

• Affordable price: With pricing starting at $13, OpenPhone is one of the most affordable VoIP phone systems.
• Great app: OpenPhone’s iOS app is very easy to use and functions smoothly.

Cons of OpenPhone 

• Inability to Answer Calls: Users have reported issues with OpenPhone where calls cannot be answered, leading to missed opportunities and frustration.
• Automatic Call Disconnections: Some users experience automatic call disconnects while using OpenPhone, disrupting communication and causing inconvenience.
• Calls Not Received: OpenPhone may fail to receive incoming calls at times, impacting accessibility and potentially causing missed connections with clients or colleagues.
• Poor Quality Customer Service: Users have encountered instances of poor-quality customer service from OpenPhone, characterized by unhelpful responses and lack of resolution to issues.
• Terrible Calling Quality: OpenPhone users have reported experiencing terrible call quality, including issues such as dropped calls, static, or poor audio, negatively impacting communication effectiveness.

OpenPhone Pricing

OpenPhone offers straightforward pricing plans for businesses of all sizes, with features tailored to communication needs. Here’s an overview of OpenPhone’s pricing:

1. Basic Plan – Starting at $13 per user/month (billed annually)
2. Standard Plan – Starting at $20 per user/month (billed annually)
3. Premium Plan – Starting at $40 per user/month (billed annually)

OpenPhone Integrations

OpenPhone integrations includes:

• Salesforce
• HubSpot
• Zapier
• Google
• And more!

OpenPhones Reviews

“Worst onboarding and support experience ever. If you expect to just sign up and immediately get going – forget about it.”

“They would rather you don’t have phone access let a paying customer leave when their service is no longer required.”

Source: Capterra

OpenPhones Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

10. GoTo Connect | GoTo Connect Vs Dialpad

GoTo Connect is a virtual phone system designed for small businesses and entrepreneurs. GoTo Connect is a cloud-based phone system that centralizes interactions and elevates customer experiences. The users can easily manage their communication needs, keep personal and professional calls separate, and stay connected with clients. 

Key Features Of GoTo Connect

• Unified Communications: GoTo Connect combines voice calling, video conferencing, messaging, and collaboration tools into one platform for streamlined communication.
• Scalability and Flexibility: Easily scale up or down to adapt to changing business needs without hassle.
• Reliability and Call Quality: Enjoy crystal-clear voice calls and smooth video conferencing experiences with reliable performance.
• Advanced Call Management: Efficiently handle calls with features like call routing, auto-attendant, call forwarding, and voicemail management.
• Integration and Compatibility: Seamlessly integrate with popular business applications for enhanced productivity and collaboration.

Pros of GoTo Connect

• Great integrations: Users love how easy it is to integrate this software with their third-party tools and apps.
• Video conferencing option: GoTo Connect unlike many other VoIP software offers video conferencing options, which makes communication very easy for certain business professionals.

Cons of GoTo Connect

• Limited Customization: Users may find GoTo Connect lacks extensive customization options, limiting the ability to tailor the platform to specific business needs.
• Complex Setup: Setting up GoTo Connect may be complex for some users, requiring technical expertise or assistance to configure effectively.
• Occasional Connectivity Issues: Users may experience occasional connectivity issues or downtime, impacting the reliability of the service.
• Cost: Some users may find GoTo Connect to be relatively expensive compared to other VOIP solutions, especially for smaller businesses or startups with limited budgets.
• Customer Support: Users may encounter challenges with customer support responsiveness or effectiveness, leading to delays in issue resolution or inadequate assistance.
• Limited Features: While GoTo Connect offers a comprehensive set of communication tools, some users may find it lacks certain advanced features or capabilities available in competing platforms.
• Compatibility Issues: Users may experience compatibility issues with certain devices or operating systems, limiting the accessibility and usability of the platform.

GoTo Connect Pricing

GoTo Connect offers flexible pricing plans designed to meet the needs of businesses, whether small or large. Here’s an overview of the pricing:

1. Basic Plan – Starting at $19.99 per user/month (billed annually)
2. Premium Plan – Starting at $24.99 per user/month (billed annually)
3. Enterprise Plan – Starting at $39.99 per user/month (billed annually)

GoTo Connect Integrations

GoTo Connect Integrations includes:

• Zoho
• Google
• MailChimp
• Zapier
• Salesforce
• And more!

GoTo Connect Reviews

“The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it.”

“I like that you can customize it to do almost anything that you want. It has great flexibility and we as an organization have control on how we want to use it.”

Source: Capterra

GoTo Connect Support Channels

• Email/Help Desk
• Phone Support
• Chat
• FAQs/Forum
• Knowledge Base
• 24/7 (Live rep)

Why Is Emitrr The Best Dialpad Alternative?

Emitrr is a complete communication and engagement software, built specifically for businesses across different industries like home service businesses, healthcare practices, and more. Here are some key functionalities offered by Emitrr that makes it an ideal choice for businesses: 

Similar interface

Emitrr’s interface is pretty much like Dialpad’s. So, when you migrate from Dialpad to Emitrr, there will be absolutely no roadblocks in learning to operate a different software. 

This is what Emitrr’s interface looks like: 

Hassle-free migration

Emitrr offers quick and effortless migration in 30 minutes and you can operate with the same business number that you had in Dialpad. You do not need to switch to a different number. 

Centralized dashboard

With Emitrr, you don’t need multiple platforms for managing multiple phone lines or locations. You can manage all your contacts and locations from one single dashboard. There’s no cap on the number of messages, locations, team members, or contacts. 

Round-the-clock support

Emitrr offers 24/7 assistance, from resolving issues to answering queries, and even customizing features as per the users’ needs. With us, you can deliver better customer service and enhance customer satisfaction. 

Easy data transfer

While migrating, you simply need to export your contacts to an excel sheet, and the team will take it from there. 

Integrations

Emitrr does a great job at automation by integrating with your current software such as CRM, (Electronic Medical Records), Scheduling Software, and PMS (Practice Management Software).

Diverse Features

Emitrr boasts a range of interesting features such as web visitors to text, missed calls to text, automated follow-ups, and customizable reminders, that none many other alternatives do not offer. 

Dispositions

When you open a chat, you can easily set the status or disposition of the chat. Using this, you can stay updated about a certain conversation and avoid any confusion. In fact, you can have your own set of dispositions to choose from.

Automation capabilities

You can keep your schedules full at all times by sending automated email or text reminders, follow-up for rescheduling, and no-shows and tracking fast-fill lists.  

Folders

Create folders to keep conversations separate, create as many folders as you like, and even edit or delete them as your needs change. Folders help you keep your conversations organized. 

Unread filter

This filter allows you to view only the unread conversations. Once you’ve read conversations, you can mark them as closed and they’ll be shown under closed conversations. 

Assign conversations

When you open a conversation, you get the option to assign it to your team members, mark it as unread or read, print the conversation, and even add it to one of your folders. 

Metrics

Keep a track of your missed calls (Missed calls, dispositions, booking requests), texting usage (automated texts, inbound, manual), and reviews (summary, review requests) to make informed decisions based on the data.

Call forwarding

Emitrr allows you to forward a live call to another number or person, which is missing from Dialpad.  

Text-enable your landline

With Emitrr you can text enabling your landline number. This means that with your existing landline number, you can not just make and receive calls but also send and receive SMS. You do not need to have a separate number for text messaging, Emitrr can text enable your landline number. 

Translation

This is a unique and important feature that allows you to communicate with your clients who speak different languages. This feature seamlessly translates outgoing and incoming messages keeping the language preference of the client in consideration.

Which Industries are catered by Emitrr? 

Emitrr’s VoIP system can be used by business across all industries, including but not limited to:

Healthcare 

Healthcare professionals running an outpatient clinic, therapy clinic, or any other clinic, can rely on Emitrr’s healthcare VoIP system to improve patient communication. Using it, you can integrate your PMS/EHR software, and access patient information in seconds during a live call. You can also get call transcripts to save time, record conversations for future references, park a live call and much more!

Here’s a short video explaining how healthcare professionals can use Emitrr:

Home Service Business

Home service business owners can use Emitrr’s VoIP to improve communication with team members or clients. Since a home service business requires you to always be on the go, you cannot be tied to your desk with a landline phone. Be it transferring calls, getting on a conference call, recording call conversations, etc., there is a lot that you can do from this software anytime anywhere.

Real Estate Business

Real estate business owners constantly need to interact with their clients, teammates, etc. and are always on the go. So, with the help of a VoIP phone for real estate, they can take advantage of unlimited calls, and various calling features and simplify communication in seconds.

Marketing Agencies

Marketing agency owners can use Emitrr’s VoIP phone to keep track of calls, integrate it with their third-party marketing tools, and can improve communication with their clients or team members at a very affordable cost. 

Non-Profits

Non-profits often operate on limited budgets, and maintaining constant communication with members can be expensive when relying on traditional landlines or standard cell phones. By utilizing VoIP services for non-profits, they can significantly reduce their communication costs, leading to substantial savings over time.

Legal Practices

Legal professionals can leverage VoIP to stay connected with clients, colleagues, and others while on the move. With a VoIP system designed for law firms, they can record calls, transfer calls, participate in conference calls, and much more.

Retail Stores 

For small e-commerce businesses, implementing a VoIP system can lead to significant savings in both costs and time when it comes to communication with customers and vendors. 

How to Switch From Emitrr to Dialpad?

Here’s how you can switch easily from Dialpad to Emitrr:

Number Porting
Number porting transfers both SMS and voice services from the current provider to Emitrr, essentially switching the number’s carrier.

Steps for Number Porting:

1. Gather Information: The customer must provide the following:
   • Account Number and PIN with their current provider (name of the provider like Dialpad)
   • A completed Letter of Authorization (LOA).
   • The latest invoice from their current provider. (name of the provider like Dialpad)
2. Submit Porting Request: Emitrr will submit a porting request their messaging aggregator/network partner
3. Activation: Once the porting is complete, Emitrr will activate the number on our platform, and the customer will be notified.

SMS Hosting
SMS hosting allows us to enable texting on an existing business number while keeping its voice services with the current provider (e.g., RingCentral, Dialpad).

Steps to Enable SMS Hosting:

1. Provide Information: The customer needs to share the business number they want to enable for texting and submit a Letter of Authorization (LOA).
   • An LOA template will be provided to the customer for completion.
2. Submit Hosting Request:
   • Emitrr will submit an SMS hosting order to Bandwidth to bring the number’s SMS capability into our system.
   • In most cases, the messaging capability is enabled immediately, allowing the customer to start texting from Emitrr right away.
3. Additional Steps (if needed):
   • If messaging isn’t enabled immediately, we’ll use the LOA to work with our messaging aggregator/network partner to complete the setup.
   • Emitrr’s messaging aggregator typically takes 2–4 business days to finalize SMS hosting in such cases.

Important Note for SMS Hosting:

New Numbers: If the customer doesn’t have an existing number and requires a new one, Emitrr can purchase and assign a number based on the customer’s area code preference. SMS hosting is not required in this case.

Conclusion

With Emitrr, your transition is synonymous with seamless execution, expert guidance, and access to advanced features that fuel your business growth. Equipped with all the insights, the moment has come to seize this opportunity. If you’re a Dialpad user seeking enhanced capabilities, competitive pricing, 24/7 customer support, and an escape from software glitches, the choice is crystal clear – embrace Emitrr for a future of smooth communication.

Book a Demo, now! 

FAQs