5 Best Dialpad Alternatives in 2024

In today’s world, good communication keeps customers happy. VOIP and texting are the most popular channels for businesses for great connectivity with customers. While VOIP helps you talk to your customers or prospects, text messages ensure quick responses and hassle-free communication with an open rate of 98%. Whether you’re a Dialpad user in search of a Dialpad alternative or simply exploring your options, you’re in the right spot.

Your quest for the perfect VOIP and texting platform ends here. We understand your needs and concerns, and we’re here to guide you through the process of identifying the best Dialpad alternatives aligned with your business needs. Dialpad has its pros and cons, but there’s a realm of unique possibilities waiting to be discovered. 

In this blog, we’re diving headfirst into comparing Dialpad alternatives that take VOIP, texting innovation, customer engagement, and seamless team collaboration to another level. Have you ever wondered if you are paying way too much for Dialpad? Is Dialpad offering me value for my money? What VOIP and texting features might I be missing out on and what impact will they have on my business? Let’s answer these and a lot more –

5 Best Dialpad Alternatives

1. Emitrr
2. Vonage
3. Grasshopper
4. Viber
5. Ooma

Emitrr

Emitrr offers the best communication platform with VOIP and texting features at its core. Whether it’s making VoIP calls or sending texts on the go, Emitrr has your back for seamless communication. Our cutting-edge texting features and user-friendly interface make staying connected effortless. 

Key Features Of Emitrr

IVR/Call Tree

• You can set up 1 or multiple Call Trees
• Forward calls on key press to
  • Phone number
  • Extension
  • Call Queue Groups
  • Ring Everyone
  • To another call tree 

Call queue groups

• Setup call groups with multiple extensions/team members
• Define call routing rules for each call queue group
  • Call forwarding
    • Simultaneously
    • Sequentially
  • When call is missed
    • To another extension
    • To a number
    • To a voicemail

Extensions

• Setup multiple extensions – one for each individual user
  • Setup user hours
  • Setup user availability by day
  • Setup call forwarding rules for each user/extension 

General phone settings

• Define how your VOIP is setup during and after hours
  • Ring everyone
  • Ring an extension
  • Forward to a call tree/IVR etc
  • Call recording settings – Automatically record / not record all calls
  • Setup general business working hours

Bulk/Mass Text Messaging

• Send 1000s of text messages and achieve 98% open rate
• Send personalized 2-way text messages at a scale
• Create groups for sending text messages to a group of customers 
• Import your contacts and lists to the platform with few clicks
• Create lists to segment your audience and set up multi-touch text messaging campaigns
• Automatically sync data from your current CRM (EMR/PMS/Scheduling Platforms). Emitrr supports over 500+ integrations 
• Automatically follow up using drip campaigns
• Allow customers to respond to your marketing texts which go right into your inbox

Automated Text Reminder

• Send automated reminders by text, email, and voice
• Use editable templates to personalize your reminders
• Define your reminder cadence and frequency – weekly, daily, hourly, or on the same day
• Automatically write back confirmation status 
• Allow customers to reschedule, cancel via text message conversations
• Schedule a campaign for unconfirmed appointments, no shows and last minute cancellations
• Pause automated campaigns and reminders at any point. Send personalized follow ups 

Online Appointment Bookings

• Reduce customer calls and save 100s of hours with online scheduling
• Easy scheduling through the website, or by sending a link
• Customized online scheduling (visit type, insurance details, provider, location) to help you get the critical customer information 
• Send automated booking confirmations via text and email 

Emitrr provides robust features when it comes to VOIP and Text messaging helping you to optimally stay connected with your customers without overburdening your team. From quite some time, 100s of Dialpad customers have migrated to Emitrr for better texting and not just VOIP. 

Reviews

Vonage

Vonage offers VOIP communication solutions. Offering a suite of services including Voice over Internet Protocol (VoIP) phone systems, messaging, and video conferencing, Vonage caters to diverse organizational needs. In the next section, we’ll examine Vonage as an alternative to other communication platforms such as Dialpad. We’ll explore its features, reviews, and applicability across various business contexts, enabling you to make an informed decision about your communication strategy.

Key Features Of Vonage

Automatic Call Distribution: Automatically routes incoming calls to the most appropriate agent or department based on predefined criteria, enhancing efficiency and customer satisfaction.

Call Center Management: Provides tools to manage and optimize call center operations, including agent performance monitoring, queue management, and reporting.

Call Conferencing: Enables multiple parties to participate in a single call, fostering collaboration and facilitating meetings without the need for physical presence.

Call Recording: Allows users to record calls for quality assurance, compliance, or training purposes, providing a valuable resource for reviewing interactions with customers or clients.

Call Routing: Directs incoming calls to specific destinations or individuals based on predefined rules or criteria, ensuring calls are efficiently handled and directed.

Call Transfer: Enables seamless transfer of calls between agents or departments, allowing for smooth escalation or handoff of customer inquiries or issues.

Caller ID: Displays identifying information about the incoming caller, such as their phone number or name, providing context to the recipient before answering the call.

Vonage Drawbacks

• Bad customer support: Vonage’s customer support may not meet expectations, leading to frustration and difficulty in resolving issues effectively.
• Desktop app crashes frequently: Users may encounter frequent crashes when using Vonage’s desktop application, disrupting workflow and causing inconvenience.
• App often freezes: The Vonage app may experience frequent freezing, hindering smooth communication and productivity.
• Limited integrations: Vonage may have limited integrations with other software and tools, limiting its compatibility and functionality in certain business environments.
• Fake promises: Vonage may make promises or claims that are not fulfilled, leading to disappointment and loss of trust among users.
• Not easy to use: Vonage’s interface and features may not be intuitive or user-friendly, resulting in a steep learning curve and difficulties in navigation.
• Compulsory contract signing: Users may be required to sign compulsory contracts with Vonage, restricting flexibility and imposing long-term commitments.
• Poor call quality: Vonage’s call quality may be subpar, leading to unclear audio and frustrating communication experiences for users and customers.
• Non-reliable service: Vonage’s service may suffer from unreliability, causing disruptions and potentially impacting business operations.
• Call forwarding does not work: Users may encounter issues with Vonage’s call forwarding feature, leading to missed calls and communication delays.
• Don’t get notifications for missed calls or texts: Users may not receive notifications for missed calls or text messages on Vonage, potentially causing delays in responding to important communications.
• Gets stuck all the time, does not answer phone calls, drops calls on hold: Users may experience frequent issues with Vonage’s performance, including being stuck, unresponsive, and dropping calls unexpectedly, leading to frustration and inefficiency.

Reviews

Grasshopper

Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. With Grasshopper, users can easily manage their communication needs, keep personal and professional calls separate, and stay connected with clients. In the next section, we’ll explore Grasshopper’s features and benefits, helping you understand how it can enhance your business communications.

Key Features Of Grasshopper

Automated Attendant: Grasshopper’s automated system directs callers to the right department or person with custom greetings.

Automatic Call Distribution: Calls are automatically routed to available agents or departments for efficient handling.

Call Center Management: Tools for monitoring agent performance, tracking calls, and generating reports streamline call center operations.

Call Conferencing: Easily set up conference calls for collaboration with clients or team members.

Call Logging: Detailed call logs provide insights into call activity, helping track trends and improve efficiency.

Call Monitoring: Supervisors can monitor live calls for coaching and quality control purposes.

Call Routing: Customize call handling based on factors like time, location, or keywords for better customer service.

Grasshopper Drawbacks

• Inadequate customer support: Grasshopper’s customer support may not effectively address user issues or provide timely assistance.
• Text messaging functionality is unreliable: Users may encounter difficulties with Grasshopper’s text messaging feature, experiencing issues with sending or receiving messages.
• System inefficiencies lead to missed calls: Grasshopper’s system may be time-consuming to navigate, resulting in missed calls and potential customer dissatisfaction.
• Complex interface complicates usage: The system’s interface may be overly complex, making it difficult for users to understand and utilize its features effectively.
• Lack of analytics tools: Grasshopper lacks comprehensive analytics capabilities, limiting users’ ability to track performance metrics and gain insights from call data.
• Frequent automatic logouts: Users may experience frequent automatic logouts from the Grasshopper system, disrupting workflow and causing inconvenience.
• Poor call quality: Grasshopper may suffer from subpar call quality, leading to unclear audio and frustrating communication experiences for users and customers.
• Inability to view caller names: Users may not be able to see the names of incoming callers, making it challenging to identify and prioritize important calls.
• Loss of data when porting numbers: When porting numbers to another provider, users may lose access to all associated records, including text messages, call logs, and voicemails, which can result in data loss and operational setbacks.

Reviews

Viber

Viber is a widely-used messaging and calling app that offers free communication services. With its easy-to-use interface and various features, Viber allows users to connect through text, voice, and video calls. In the next section, we’ll explore Viber’s features and benefits, making it easy to understand how it can enhance your communication experience, whether for personal or business use.

Key Features Of Viber

Chat/Messaging: Viber allows users to send text messages, stickers, and multimedia files, facilitating seamless communication between individuals and groups.

Live Chat: With Viber’s live chat feature, users can engage in real-time conversations with friends, family, or businesses, enhancing immediacy and responsiveness.

Multi-Channel Communication: Viber supports multiple communication channels, including text messaging, voice calls, and video calls, providing users with versatile options for staying connected.

Personalization: Viber offers personalized experiences through features like customizable chat backgrounds, stickers, and user profiles, allowing users to express themselves uniquely.

Reporting/Analytics: Viber provides reporting and analytics tools that enable businesses to track communication metrics, analyze user engagement, and gain insights into performance.

Video Support: Viber supports high-quality video calls, allowing users to connect face-to-face with friends, family, or colleagues, regardless of their location.

Batch Communications: Viber’s batch communications feature enables businesses to send messages to multiple recipients simultaneously, streamlining communication efforts and reaching a broader audience efficiently.

Viber Drawbacks

• Call doesn’t end even if you hang up: Users may experience instances where calls fail to terminate even after hanging up, leading to confusion and potential privacy concerns.
• Cannot block calls from unknown numbers: Viber lacks the ability to block calls from unknown or unidentified numbers, potentially resulting in unwanted interruptions and spam calls.
• Call quality deteriorates with network: Users may encounter deteriorating call quality, such as dropped calls or audio distortion, particularly in areas with poor network coverage or congestion.
• No option for blocking contacts: Viber does not provide an option to block specific contacts, leaving users vulnerable to unwanted communication or harassment from individuals they wish to avoid.

Reviews

Ooma

Ooma is a VoIP phone designed to streamline business operations and enhance connectivity. While it boasts features aimed at improving collaboration and customer interactions, it’s important to take a closer look at what Ooma has to offer for businesses wanting to evaluate their communication.

Key Features Of Ooma

Call Center Management: Ooma offers tools to efficiently manage call center operations, including call routing, agent performance tracking, and queue management, aimed at improving customer service and productivity.

Call Conferencing: Ooma facilitates seamless conference calls, allowing multiple participants to join meetings and collaborate effectively, enhancing communication within teams and with clients.

Call Recording: Ooma provides call recording functionality, enabling businesses to record and store conversations for training purposes, quality assurance, and compliance with industry regulations.

Caller ID: Ooma displays caller identification information, allowing users to see the incoming caller’s phone number or name before answering the call, enhancing call screening and prioritization.

Chat/Messaging: Ooma offers chat and messaging capabilities, enabling real-time communication between team members and clients, fostering collaboration and quick information exchange.

Multi-Channel Communication: Ooma supports various communication channels, including voice calls, messaging, and conferencing, allowing users to communicate seamlessly across different platforms and devices.

VoIP Connection: Ooma leverages Voice over Internet Protocol (VoIP) technology to establish high-quality voice connections over the internet, offering flexibility, cost savings, and scalability for businesses.

Ooma Drawbacks

• False Promises: Users have reported instances of Ooma failing to deliver on promised features or performance, leading to disappointment and frustration.
• Limited Features: Ooma may lack advanced features compared to competitors, limiting its functionality and versatility for businesses with complex communication needs.
• Lack of Call Hold/Transfer: Ooma’s absence of call hold and transfer features can hinder efficient call management, potentially leading to delays and disruptions in customer service.
• Poorly Designed User Interface: Some users find Ooma’s user interface to be poorly designed and unintuitive, making it difficult to navigate and utilize effectively.
• Rude Customer Service: Ooma’s customer service representatives have been criticized for being rude or unhelpful, resulting in negative experiences and dissatisfaction among users.

Reviews

Comparison Table For All The Alternatives

What To Look For In Dialpad Alternative?

Now that we have explored so many alternatives in the market along with their feature offering, it’s time to look into some key considerations before finalizing your favorite alternative. When considering alternatives to Dialpad, it is important to assess various factors to ensure that the chosen VOIP solution meets your business needs effectively. Exploring these key features will allow you to make informed decisions that align with your business communication requirements and goals.

Pricing Plans

Understanding the pricing structure of alternatives will help you assess affordability and value for money. Look for transparent pricing plans that offer the features you need without hidden fees or unnecessary add-ons.

Ease of Set Up

A user-friendly setup process ensures a smooth transition to the new communication platform, minimizing downtime and disruption to operations. Seek alternatives with intuitive interfaces and straightforward setup instructions. 

Customer Support

Reliable customer support is essential for resolving issues quickly and maximizing the benefits of the chosen communication solution. Prioritize alternatives with responsive support teams that offer multiple channels of assistance, such as live chat, phone support, and comprehensive online resources.

Scalability

As business grows and evolves, your communication needs may change. Look for Dialpad alternatives that offer scalability, allowing you to easily adjust features, users, and resources to accommodate future expansion without significant downtime or additional costs.

Security

Protecting sensitive business data and communication channels is very much crucial in today’s changing times. Choose alternatives that prioritize security measures such as encryption, multi-factor authentication, and regular security updates to safeguard against cyber threats and data breaches.

Integrations

Seamless integration with existing CRMs/EHR/EMR/PMS and software enhances workflow efficiency and productivity. Evaluate Dialpad alternatives that offer a wide range of integrations with popular business applications, and CRM systems.

Why Businesses Seek Dialpad Alternative?

While Dialpad has been a popular choice for businesses seeking comprehensive communication solutions, there are instances where customers have found it difficult to continue with Dialpad. Whether due to limitations in features, issues with customer support, or scalability concerns, businesses may seek alternatives to Dialpad to address their evolving communication needs.

Call drops: Users experience frequent call interruptions and disconnects, leading to disruptions in communication.

Connectivity issues, lag: Users encounter delays and poor network connectivity, resulting in laggy audio or video during calls.

Buggy conferencing: Dialpad’s conference call feature often experiences technical issues, such as audio glitches or dropped participants.

Integration issues: Users face difficulties integrating Dialpad with other software or platforms, limiting its compatibility and usefulness in a broader ecosystem.

Terrible support, worst customer service: Users receive inadequate assistance and unhelpful responses from Dialpad’s customer support team, exacerbating problems instead of resolving them.

Extremely pricey: Dialpad’s pricing plans are excessively expensive, making it unaffordable for many users, especially small businesses or startups.

Misleading advertising: Dialpad’s marketing may overpromise on features or benefits, leading to false expectations among users and disappointment upon using the product.

The system is clunky: Dialpad’s user interface and overall system design are cumbersome and unintuitive, making it difficult for users to navigate and use effectively.

Issues with call routing: Users encounter problems with calls being incorrectly routed or failing to connect to the intended recipient, causing frustration and inefficiency.

Unorganized message threads: Dialpad’s messaging interface lacks organization and coherence, making it challenging for users to manage and keep track of conversations effectively.

Extra charges and unreasonable billing: Users may incur additional fees or encounter billing discrepancies with Dialpad’s service, leading to unexpected expenses and dissatisfaction.

Fake promises, fewer features delivered: Dialpad may fail to deliver on promised features or functionalities, leaving users feeling deceived and dissatisfied with the product.

Not robust and offers limited features: Dialpad lacks robustness and versatility compared to other communication platforms, offering only a limited range of features and capabilities.

Caller ID and common features not available: Dialpad may lack essential features such as caller ID or call forwarding options, hindering users’ ability to manage calls effectively.

Terrible implementation and misleading support: Users may experience poor implementation of Dialpad’s features and receive misleading guidance or support from the company’s representatives, exacerbating their issues rather than resolving them.

Connections dropping: Users experience frequent call drops and unstable connections with Dialpad, compromising the reliability and usability of the service.

What Make Emitrr The Best Dialpad Alternative?

Emitrr is your go-to solution for boosting customer communication and experiences through VOIP and Text Messaging. Packed with a range of features and over 1000 integrations for automated tasks, it’s a rising star on review platforms like Capterra, G2, and Software Advice.

Unlike other options, Emitrr goes above and beyond VOIP features. Perfect for businesses aiming to save 100+ manual hours, 3x their team productivity, and supercharge lead conversion by 10x. Experience the future of customer communication and engagement with Emitrr.

With Emitrr you can – 

• Access Emitrr’s cloud phone on any desktop or app unlike legacy phone systems. This will help you receive and make calls from anywhere and everywhere. 
• You can sync with internal team members using extensions with direct dial.
• You can delight customers with advanced call routing/trees, call queues, extensions, transfers, and a lot more
• Record your calls, make notes to monitor call quality, usage, and more
• Move beyond stand-alone phone systems with the power of text, web chat, group chats, bulk SMS, automation, and a lot more
• Never miss a call with automated missed call-to-text capabilities
• Allow customers to respond to your marketing texts which go right into your inbox
• Check metrics for incoming, outgoing and missed calls for day, week, month
• Look at your team’s performance through metrics – Total Answered Calls, Avg. Answered Call Duration, Total Outgoing Calls, Avg. Outgoing Call Duration

How Emitrr Stands Out From Other Alternatives?

Emitrr Offers the best of all the VOIP, Texting Features along with top-notch customer support and more. Let’s have a look at how Emitrr’s other offerings makes it the best VOIP choice for your business. 

• Excellent call quality – no delays, no call drops
• Transparent pricing – no hidden charges
• 24/7 Human Support – Via Text, Email and Phone
• Centralized platform for texting and calling with a single number
• Make the switch and enjoy 24/7 support via text, email, and phone. Don’t feel stuck again
• Free onboarding and training support for all the plans
• 1000+ CRM integrations to automate workflows

Conclusion

With Emitrr, your transition is synonymous with seamless execution, expert guidance, and access to advanced features that fuel your business growth. Equipped with all the insights, the moment has come to seize this opportunity. If you’re a Dialpad user seeking enhanced capabilities, competitive pricing, 24/7 customer support, and an escape from software glitches, the choice is crystal clear – embrace Emitrr for a future of smooth communication.

Book a Demo, now! 

FAQs