Five9 Pricing: What You Need to Know?

Introduction to Five9 Pricing

Are you a business owner and thinking of Five9 contact center for customer communication, but are uncertain about its pricing structure? You are not alone!!

There are businesses flooded in the market that are exploring the same option and very often find themselves questioning if Five9 pricing truly aligns with their operational goals and budget. With numerous features and service tiers, understanding Five9 pricing plans can be a bit overwhelming and confusing.

In this blog, we will have a complete understanding of Five9 pricing, and the pros and cons of this robust platform, along with how you can rely on a comparatively better Five9 alternative like Emitrr.

So let’s dive in!! 

Five9 Pricing

Five9 virtual contact center follows a per-user subscription pricing model, meaning businesses pay a fixed fee for each agent using the platform. Pricing can be billed monthly or annually, depending on the contract. This model works well for growing teams because you can scale your subscription by adding or removing users as business needs change.

Five9 phone system is primarily positioned for mid-sized and enterprise contact centers, and in many cases, it also requires a minimum seat commitment, which makes it less suitable for very small teams.

Five9 offers five pricing plans. Only the first two have publicly listed prices; the remaining plans require contacting sales for a custom quote.

1. Digital Plan – $119 per user/month

The Digital plan is designed for businesses that interact with customers only through digital channels, without any calling requirements.

What’s included:

• Email support
• SMS and MMS messaging
• Web chat
• Social messaging channels
• Digital routing and basic analytics
• Agent desktop (web-based)

What’s not included:

• Voice calling (inbound or outbound)
• Dialers (predictive or power)

Best for:
Midsized businesses that want to manage customer support across digital touchpoints like email, chat, and messaging, without running a phone-based contact center.

2. Core Plan – $159 per user/month

The Core plan is Five9’s entry-level voice plan and is built for teams that rely heavily on phone-based customer support.

What’s included:

• Inbound and outbound voice calling
• Predictive dialer
• Power dialer
• Call recording
• Geo-redundancy for reliability
• Basic reporting and analytics
• Mobile and desktop agent applications
• 24/7 customer support

Limitations:

• Limited digital-first engagement compared to higher-tier plans
• Advanced analytics and workforce tools are not included

Best for:
Midsized organizations that primarily provide customer support over the phone and need reliable calling and dialing features.

3. Plus Plan – Quote-based

The Plus plan combines voice and digital channels into a single platform and introduces more advanced routing and AI-driven capabilities.

What’s included:

• Voice calling and dialers
• Digital channels (email, chat, SMS, social messaging)
• Advanced call and interaction routing
• AI-powered assistance features
• Enhanced analytics and reporting

Best for:
Businesses that want a single solution for both calling and digital customer engagement, without moving into full workforce optimization yet.

4. Pro Plan – Quote-based

The Pro plan adds workforce engagement and quality management tools, making it suitable for larger and more structured contact center operations.

What’s included:

• Everything in the Plus plan
• Workforce Engagement Management (WEM)
• Quality management and call monitoring
• Performance tracking and agent evaluations
• More detailed operational analytics

Best for:
Large contact centers that need to manage agent performance, online scheduling, and quality assurance alongside multi-channel customer engagement.

5. Enterprise Plan – Quote-based

The Enterprise plan is Five9’s most comprehensive offering, built for complex, high-volume contact center environments.

What’s included:

• All voice and digital channels
• Advanced WEM and quality tools
• Deep analytics and reporting
• Enterprise-grade automation
• Custom integrations and security controls
• Priority support and professional services options

Best for:
Enterprises with large, distributed contact centers that require advanced analytics, automation, and operational control.

Five9 Add-Ons (Optional, Paid Separately)

In addition to its base plans, Five9 pricing offers a wide range of add-ons, all priced through custom quotes. These add-ons allow businesses to expand functionality based on specific needs.

Key Five9 Add-Ons

• Intelligent Virtual Agent (IVA): AI-powered virtual agents that handle common customer questions across voice and digital channels, reducing agent workload.
• Agent Assist: Provides real-time call transcription, prompts, and guidance to agents during live interactions to improve response quality.
• Digital Outreach: Automatically follows up with customers via SMS or email if calls are missed, dropped, or unanswered.
• Video Interaction: Enables customers to share issues using video, helping agents diagnose and resolve problems faster.
• Social Engagement: Helps manage and automate responses to customer messages and brand mentions on social media platforms.
• Advanced Analytics & Dashboards: Offers deeper insights into customer interactions, agent performance, and operational efficiency.
• CRM Integrations: Native integrations with Salesforce, ServiceNow, Microsoft Dynamics, Oracle, and Zendesk.
• IVR with Speech Recognition: Advanced interactive voice response systems that allow callers to navigate menus using natural speech.

Five9 Pricing vs Emitrr Pricing: A Comparison

Five9 is a premium contact center platform built for mid-sized and enterprise businesses. Its lower-tier plans support digital-only or voice-only use cases, but teams that need full omnichannel communication, AI features, and workforce management usually have to choose quote-based plans and add paid add-ons. This can quickly increase overall costs.

Many businesses consider Five9 alternatives because of high pricing, limited transparency, minimum seat requirements, and long-term contracts. Others look for platforms that are easier to set up, offer more flexible scaling, or include automation and AI features without additional fees. For teams focused on cost control and operational flexibility, exploring Five9 competitors often makes practical sense.

Pros and Cons of Five9 Pricing

Five9 Pricing Pros

• Enterprise-Grade Functionality: Five9 pricing is known for the comprehensive set of features that are specifically designed for medium to large-scale businesses, which also includes  AI, analytics, and workflow capabilities.
• Scalable Architecture: This platform excels when it comes to scalability. It is capable of scaling easily with your business as the need grows, from a few users to large enterprise deployments.
• Omnichannel Support: The premium plan offered by the Five9 phone system is capable of integrating seamlessly with multiple channels, including voice, email, chat, SMS, and social media.

Five9 Pricing Cons

• Expensive Entry Point: The starting plans of Five9 VoIP can be a bit costly for businesses that are just starting or exploring the tool for their business. 
• Contact for Custom Pricing: Businesses that want higher-tier plans need to contact the sales team, which also means that the pricing of this platform is not transparent, which also causes a delay in decision-making. 
• Costly Add-Ons: Five9 telephony offers various essential features such as AI agents, advanced analytics, and CRM integrations, which incur additional costs that increase the overall expenses. 
• Complexity in Setup: Five9 call center software has a steep learning curve and often requires significant setup time, technical support, and, often, implementation partners, which can make the process complicated. 

Emitrr Pricing

Emitrr is one of the best Five9 alternatives for small and mid-sized businesses that want strong calling capabilities without the cost and complexity of enterprise contact center platforms. It provides AI-powered VoIP to handle everyday call volumes more efficiently and reliably. The auto dialer helps teams connect with more customers in less time, while AI call summaries remove the need for manual note-taking after each call. These capabilities are available in one unified solution, which makes Emitrr a practical choice for small businesses that need advanced calling, quicker follow-ups, and predictable pricing without managing multiple tools or add-ons.

Emitrr offers two pricing plans, keeping the structure straightforward:

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Standard Plan

The Standard plan is ideal for businesses that need a cost-effective VoIP system with essential communication features. It provides everything a small team needs to manage business calls efficiently, ensuring smooth customer interactions without unnecessary complexity.

Key Features:

• Calling (1000 mins/user) – Unlike pay-per-minute pricing, Emitrr offers a generous calling allowance so businesses can manage their communications without worrying about high costs.
• HD Voice – High-definition audio ensures every call is crisp and professional
• Call Hold Music – Keep callers engaged while they wait
• Manual Call Recording – Record conversations when needed for compliance or training.
• Call Queue Groups – Organize incoming calls into manageable call queues for better efficiency.
• Call Extensions – Easily connect customers to different departments.
• Call Routing (During & After Hours) – Automatically direct calls based on business hours.
• Call Transfer & Forwarding – Seamlessly redirect calls when necessary.
• Number Porting – Businesses can keep their existing phone numbers when switching to Emitrr with VoIP call porting.
• Contact Sync & Personal Working Hours – Sync contacts and customize availability to ensure better workflow.
• Mobile App Access – Take calls from anywhere with a fully functional mobile application.

The Standard plan is perfect for small businesses that require a solid, no-frills VoIP system with all the essential features to handle customer calls effectively.

Professional Plan

For businesses needing more automation, advanced call handling, and compliance features, the Professional plan offers a complete communication suite with tools that improve efficiency and responsiveness. The Professional plan builds on the Standard plan with additional automation and call management features.

Key Features: 

• Call Transcription – Automatically convert voice calls into text for easy record-keeping and review.
• IVR (Interactive Voice Response) / Call Tree – Direct customers efficiently using an automated call and IVR menu.
• Automated Call Recording – Capture all conversations without needing to start recordings manually.
• Missed Call Auto Text – Ensure you never lose a lead by instantly responding to missed calls via text.
• Call Conferencing – Easily connect multiple participants for team or client meetings.
• Voicemail Transcription – Convert voicemails into readable text, making it easier to respond quickly.
• HIPAA Compliance – Emitrr offers fully HIPAA-compliant communication solutions by protecting customer data with security measures required for regulated industries like healthcare.
• Access Management – Control user permissions to ensure only authorized personnel can access certain features.

The Professional plan is designed for growing businesses that need more automation, security, and call management flexibility. It is especially beneficial for industries that require compliance standards, such as healthcare, law firms, and finance.

How does Emitrr offer better value for money than Five9?

Simple and Affordable Pricing

Emitrr is known for offering straightforward and affordable pricing that is not complicated and easy to understand. There are no hidden charges, which also means no surprise costs. With an extensive set of robust features, you get a software that offers transparent pricing unlike many other software in the market, which makes it an ideal platform for scaling businesses.

Custom Packages Tailored to Your Needs

Every business is different, and Emitrr knows that, hence it offers you the capability you create your own custom packages based on your business needs. You can work with the team to build a custom plan based on your specific business needs.

Emitrr’s AI Agent

One of the robust features offered by Emitrr is its AI SMS Agent, which is a versatile and fully customizable texting assistant and make sure that ensures you do not miss any leads even after working hours. From answering frequently asked questions, collecting important information via forms, booking appointments automatically, to sending follow-ups. It does everything that is required for a business to operate a day-to-day workflow. 

Watch how Emitrr’s AI agent Sarah makes texting effortless:

Pay for what you choose

Every business and its needs are different; they do not necessarily need to have all the features or a complete suite of features. Emitrr knows this, hence it allows you to customize your plan as per your needs. You can talk to the team, create an outline of what you actually need, and get a pricing package that reflects your actual usage, nothing more, nothing less.

Transparent Costs, No Surprises

Emitrr is committed to transparency and ensures that there are no hidden fees involved. During the onboarding process, everything will be clearly explained. So that the customers have a complete understanding of what their monthly costs will be. This kind of clarity ensures that businesses do not have to face any last-minute billing shocks.

Suitable for Healthcare Businesses

As we have already seen that Emitrr is completely HIPAA compliant, whether it is about secure texting or having a conversation with patients, Emitrr excels in offering robust features that are specifically designed for healthcare professionals.

Add Unlimited Users & Up to 5 Phone Lines Free

Emitrr knows that every business is unique and to suit all sizes of businesses, Emitrr lets you add unlimited users at no extra cost, which is something for which other businesses charge extra!! Additionally, you also get up to 5 phone lines free, and in case you need more than it is available for just $5 each. That not only makes it flexible but also affordable for growing businesses. 

Outstanding Customer Support

Emitrr is known for offering unparalleled customer service, which is backed by a 5-star rating on Capterra. Whether it is about onboarding support, a quick question, or a technical issue, you will get the resolution within minutes, as our support team is available 24/7 so that you’re never left hanging.

Seamless CRM Integrations

Last but not least, Setmore and other platforms struggle when it comes to offering seamless integrations with any third-party tool, and to ensure you do not face the same issue with Emitrr, it integrates effortlessly with 500+ tools. Whether it is about syncing data or fetching other information, Emitrr keeps everything running in sync.

FAQs

Conclusion

When it comes to selecting the best tool for your business between Five9 and Emitrr, there is no definitive answer, as it depends entirely on your business needs and budget. On one hand, Five9 is built for complex enterprise-level businesses, but it can often be expensive and require a lot of setup effort. On the other hand, Emitrr is a modern and comparatively affordable alternative to Five9. With AI-powered features, automations, seamless texting, robust calling capabilities, and HIPAA compliance, it is indeed an ideal solution for small as well as medium to large businesses that can scale as your business grows. 

Ready to explore how Emitrr can replace complex platforms like Five9? Book a free demo today and discover smarter communication with AI.