Grasshopper Alternatives: Compare Features, Pricing, Pros & Cons

Introduction 

VoIP system is viral among business giants for its amazing benefits. A good VoIP system ensures seamless and quick connection. Now, quick customer connection is needed to earn customer’s trust and build a brand reputation. So, it’s a chain reaction starting from a quality VoIP system. 

The Grasshopper platform has been one such popular VoIP software. The Grasshopper app has been in the market for a long time offering its services. However, lately, a lot of Grasshopper users are facing issues with the platform and are looking for other VoIP alternatives. Through extensive research, we have brought you the best Grasshopper alternatives. Check out this detailed analysis of the best Grasshopper alternatives out there and compare their features, and pricing. 

Top 7 Grasshopper Alternatives  

1. Emitrr 
2. Dialpad 
3. Nextiva 
4. 8X8
5. Phone.com 
6. RingCentral 
7. OpenPhone 

Emitrr 

Emitrr platform can undoubtedly beat all platforms as a Grasshopper alternative. Emitrr is a top-notch SaaS software that offers next-gen VoIP features for seamless and quick connection. Emitrr can surpass any legacy phone system with its cloud phone services. Emitrr’s cloud phone system is available for customers on any device, at any place. Emitrr’s VoIP system offers endless connection with 99% uptime support. Emitrr’s customers can also benefit from the advanced texting features to give a double boost to their business demands. 

Emitrr features 

• Call forwarding feature through a key press to the phone number, extension, call queue groups, ring Everyone or to another call tree 
• With Emitrr’s VoIP, you can set up call groups with multiple extensions/team members
• Select and define call routing for each call queue group 
• Sequential and simultaneous call forwarding 
• Customers get multiple transmission solutions in case of a missed call such as another extension, another number, or a call being transmitted to voicemail
• With Emitrr, you can set up multiple extensions for every individual 
• Emitrr allows you to set up user hours, user availability by day, or call forwarding rules for each user 
• You can set up VoIP to ring everyone or ring an extension during working hours or even after hours 
• With Emitrr’s VoIP, forward calls to the call tree/IVR system 
• Automatically record calls to get important information 
• Setup general business hours for ease of use 
• Send two-way personalized texts at a bigger scale  
• Send group texts for better team efficiency 
• Send bulk messages for business scalability 
• Import your contact list just with a few clicks 
• Emitrr supports more than 1000+ integrations to easily sync data from your current CRM 
• Send automated texts, emails, and voice 
• Send personalized follow-ups to customers via texts and drip campaigns 

Emitrr Pros 

• Ease of use 
• User-friendly interface with quick navigation 
• Top-notch customer support 
• Intuitive features 

Emitrr Cons 

• More features  are coming soon 

Emitrr support channels 

• Phone
• Live rep
• Chat support
• Email
• FAQs
• Knowledge base

Emitrr pricing 

Starts at $30 per month (You pay for what you use).

Dialpad 

Dialpad is an intelligent VoIP platform and a decent Grasshopper alternative. Dialpad is an AI-powered app that totally focuses on good customer support and reputation building. It’s a one-stop destination for managing calls, texts, and voicemails. 

Dialpad features 

• Dialpad offers to organize incoming calls 
• Dialpad offers basic recording capabilities. You can review recordings for better information-gathering
• Dialpad Call monitoring feature in real-time
• Dialpad also offers multichannel communication to support integration
• Dialpad supports VoIP connections to its clients 
• With Dialpad, users can avail of video conferencing capabilities 
• Easy integration with CRM platforms  

Dialpad Pros 

• Variety of features 

Dialpad Cons 

• Poor Communication flow often gets disrupted 
• Buggy conferencing features 
• Slow customer support 

Dialpad Support Channels 

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Dialpad Pricing 

• Starts at $15 per month for limited features. But the software offers different subscription packages

Nextiva 

Nextiva is an AI-powered VoIP platform that promises seamless communication between businesses and clients. Nextiva app is a well-suited Grasshopper replacement as it offers personalized communication tools for better client engagement. Nextiva offers many features and is well-known for its VoIP services. 

Nextiva Features

• Nextiva offers call center management capabilities
• Offers call conferencing feature to increase the usefulness of the platform 
• Nextiva offers call queue management 
• The software supports multi-channel communication for its clients 
• Offers VoIP connection for enhanced communication of clients 
• Nextiva offers video conferencing features for better engagement 

Nextiva Pros

• Ease of use 
• Intuitive conferencing features 

Nextiva Cons 

• Non-user-friendly interface 
• Poor customer support 
• Difficult to setup 

Nextiva Support Channels 

• Phone Support
• Email/Help Desk
• FAQs/Forum

Nextiva Pricing 

Nextiva has various subscription packages. The basic plan starts at $30.95 per month.   

8X8 

8X8 is a great Grasshopper alternative that serves as a one-stop destination for phone, video, and messaging. The 8X8 platform focuses on unified customer engagement throughout businesses. The 8X8 app offers voicemail over VoIP, flexible call flows, and global coverage.

8X8 Features

• Automated Attendant
•  Call Center Management
•  Call Conferencing
•  Call Logging
•  Call Recording Software
•  Call Routing
•  Mobile Access
•  Online Voice Transmission 
• IVR/Voice Recognition

8X8 Pros 

• Ease of use 

8X8 Cons 

• Very poor customer experience 

8X8 Support Channels 

• 24/7 (Live rep)
• Chat
• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support

8X8 Pricing 

The 8X8 platform offers different subscription packages. The basic package starts at $24 per month for limited features. 

Phone.com 

Phone.com is a cloud-based software that acts as a virtual phone system. The app is available all across America. The app manages your voicemails, conferencing, fax, SMS, and more. Phone.com support is available across America. Phone.com offers a variety of features for the smooth functioning of your business. This makes Phone.com a perfect Grasshopper alternative. 

Phone.com Features

• Business text messaging to help users communicate better 
• Call forwarding option to help users 
• Call recording options to record important calls 
• On-hold music for the users 
• Auto attendant feature 
• Call transfer to let the users have unhindered conversations 
• VoIP (Voice Over Internet Protocol) phone accessories and mobile services 
• Maintain business phone numbers with global reach functionality 

Phone.com Pros 

• Multiple call routing feature 

Phone.com Cons 

• The mobile app lags a lot 
•  support staff team is very slow
• Non-friendly user interface 
• No basic texting capabilities are offered 

Phone.com Support Channels  

• Knowledge Base
• Email/Help Desk
• FAQs/Forum
• Chat
• Phone Support
• 24/7 (Live Rep)

Phone.com Pricing 

Phone.com has different pricing subscriptions. The most basic one starts from $12.74 monthly.

RingCentral 

RingCentral software’s RingEX focuses on trusted communication between businesses and clients. RingCentral is a competent Grasshopper competitor as it offers AI-powered conversations. With RingEX, you can make business calls, voice messages, faxes, and text messages from any part of the world. 

RingCentral Features 

• Call Center Management feature to manage calls and voicemails easily 
• Call Transfer system to keep the workflow going even in the absence of an employee
• Reporting/Analytics to keep track of potential leads 
• Call Monitoring to monitor and analyze conversations 
• call recording and caller ID 
• Call Routing feature 
• Automatic Call Distribution for better client handling 

RingCentral Pros 

• Intuitive software 
• flexible price 

RingCentral Cons 

• Bad customer support 
• Issues with SMS setup 

RingCentral Support Channels  

• Email/Help Desk
• Phone Support
• Chat
• FAQs/Forum
• Knowledge Base
• 24/7 (Live rep)

RingCentral Pricing 

RingCentral software joggers different subscription packages. The most basic one starts at $20. 

OpenPhone 

OpenPhone is a business phone system that helps businesses of different scales set up secondary phone numbers to manage internal and external global calls or messages.OpenPhone is a compatible Grasshopper replacement as It enables staff members to choose and manage multiple phone numbers based on locations, teams, and use cases. With this, OpenPhone offers voicemails, call recording, and call management to help the task force with scalability. 

OpenPhone Features

• Automated Attendants to ease the work of businesses 
• Call Center Management feature to handle the workflow 
• Call Conferencing 
• Call Logging to keep track of potential clients 
• Call Recording to store important pieces of information discussed over calls
• Call Routing
• OpenPhone offers IVR/Voice Recognition

OpenPhone Pros

• Reasonable pricing 
• Ease of use

OpenPhone Cons 

• Poor customer service
• Set up time too long 
• Difficult to integrate 

OpenPhone SupportChannels

• Email/Help desk 
• Knowledge Base

OpenPhone Pricing 

OpenPhone offers different subscriptions at different pricing. However, the starter pack of the platform is priced at $15 per month. 

Why Should You Look For A Grasshopper Alternative? 

Grasshopper software is not new to the market. The Grasshopper app has established itself as a decent VoIP provider. But in recent times, Grasshopper clients have persistent complaints about the software’s performance. This has made businesses look for better Grasshopper alternatives. 

Let’s discuss Grasshopper’s client POV to understand why you need a Grasshopper alternative. 

Difficult setup 

Ease of use is a big factor for clients when choosing a VoIP business system. But this is not the case with the Grasshopper platform. Customers have been left disappointed with the difficult setup process of the app. The Grasshopper platform has a time-consuming setup process that is too complex. The call recording feature doesn’t function well even after its setup. Setting up extensions is another issue with Grasshopper. 

Glitchy Software

Regular customers of the Grasshopper platform have also complained about the nonreliability of the software. That is why they are looking for better Grasshopper alternatives in the market. According to customers, the Grasshopper platform offers a lot of features but these features have a lot of glitches. This affects the performance of the features. The software itself has a lot of bugs which makes the workflow very slow for the businesses. Customers felt that these issues affected their overall business days and now they want a Grasshopper app replacement. 

Issues with Grasshopper pricing

Customers are not delighted with the pricing of the Grasshopper platform. Customers felt that they got limited features for a very high price. These features also have glitches and don’t perform well. So, the businesses don’t find the pricing of the Grasshopper app justified. They are looking for better Grasshopper alternatives at an affordable price in the market. 

Poor customer service 

Customer service forms the backbone of any good software. However, the customers are highly disappointed with the Grasshopper platform’s customer support. The customer support staff is not easily available and even their phone number doesn’t work. The customer staff doesn’t find immediate solutions to the client’s problems but keeps on transferring the call to the next staff. 

Call connection issues 

Clients were attracted to the Grasshopper software for its VoIP feature. However, the customer found a redundant connectivity issue with the calls. The customer complained of a weak connection leading to call drops. This made them look for better Grasshopper alternatives that also offer robust VoIP features. 

Why Is Emitrr The Best Grasshopper Alternative? 

Next-gen VoIP capability 

Emitrr platform is not only an aced texting software but also a high-class VoIP (Voice over Internet Protocol) provider. Emitrr offers its users cloud-based VoIP solutions. Users can enjoy various attributes of this VoIP system such as call routing, call forwarding, power dialers, missed call-to-text capability, call recording, and many more. The best part if all these features come under the affordable pricing of Emitrr so that you get things done fast. 

Amazing call quality 

Emitrr focuses on giving customers the best call experience. That is why with Emitrr, there are no delays in call delivery or call drops. Customers get full 99.99% uptime on a strong, maintained connection. 

Flexible pricing 

The pricing structure of Emitrr is very affordable. There are no annual binding contracts or hidden charges. The customers are provided with all the running features and their data is kept consistent and secure with Emitrr. The support team of Emitrr is 24/7 available for the users and they never charge anything extra. Emitrr builds and holds the trust they make with the customers. 

Easy integrations 

Emiitrr provides more than 1000+ integrations. The integration process is seamless and quick. The customer’s complete contact and client lists are kept intact without any data inconsistencies. So, clients experience smooth workflow in their businesses. 

Advanced texting capabilities 

Emitrr offers top-notch advanced texting capabilities for its customers. Emitrr focuses on providing a variety of texting services that can help businesses communicate and engage better with their audience. Features like personalized texting, mass texting, group texting, drip campaigns, and autoresponders all are offered by Emitrr to ensure a smooth texting experience for the clients. 

Robust software 

Emitrr software is really its client’s favorite because of its robust nature. Emitrr has a platform designed to provide a smooth workflow and optimum feature usage. The software has minimum lag and no glitches.  Emitrr software also supports many CRM integrations and has a super quick setup process. These testimonies prove that Emitrr is the best Grasshopper replacement available in the market. 

Intuitive features

Emitrr as a VoIP provider is the best Grasshopper alternative among all competitors. Emitrr offers numerous features with the best support team. Emitrr has features like two-way texting, group texting, automated message responders, missed calls to text, VoIP, and many more. These features make a customer workflow smooth. Even the setup of Emitrr is super quick and all features of the Emitrr platform ensure a smooth workflow for your organization. All the features of Emitrr are smooth and intuitive, thus providing 360-degree efficiency. 

Grasshopper Alternatives FAQs

Conclusion 

Now after weighing all the important points and going through all Grasshopper alternatives, it’s safe to say that Emitrr is the best Grasshopper competitor. 

So are you ready to make a switch from Grasshopper to Emitrr?

Book a demo and get the best deal for your needs!