Top 10 Grasshopper Alternatives

Introduction 

VoIP system is viral among business giants for its amazing benefits. A good VoIP system ensures seamless and quick connection. Now, quick customer connection is needed to earn customer’s trust and build a brand reputation. So, it’s a chain reaction starting from a quality VoIP system.  The Grasshopper platform has been one such popular VoIP software. The Grasshopper app has been in the market for a long time offering its services. However, lately, a lot of Grasshopper users are facing issues with the platform and are looking for other Grasshopper alternatives.

Through extensive research, we have brought you the best Grasshopper alternatives. Check out this detailed analysis of the best Grasshopper alternatives out there and compare their features and pricing. 

What is Grasshopper?

Grasshopper is a cloud-based phone system that is specifically designed for small businesses and entrepreneurs. It offers vital features which include professional business phone numbers, VoIP calling, voicemail greetings, text messaging, call extensions, and the ability to receive faxes. With this platform, businesses can manage calls and messages through their mobile devices or computers, offering a flexible and cost-effective communication solution without needing physical phone lines. 

Grasshopper Features

• Call Transfer: Shifting an active call from one agent or department to another without disconnecting the call.
• Fax Management: Handling incoming and outgoing faxes, typically within an online system.
• IVR (Interactive Voice Response): An automated system that interacts with callers through pre-recorded voice prompts and options.
• Multi-Channel Communication: Using various communication methods like voice, email, and messaging in one system.
• Online Voice Transmission: Sending voice calls over the internet rather than traditional phone lines.
• Reporting/Analytics: Analyzing communication data to improve decision-making and efficiency.
• Ring Groups: Grouping different extensions or agents to receive calls simultaneously or sequentially.
• SMS Messaging: Sending and receiving text messages as part of communication.
• Virtual Call Center: A call center solution where agents work remotely, typically via cloud-based software.
• Automated Attendant: A virtual receptionist that handles incoming calls and directs them based on predefined options.
• Automatic Call Distribution: A system that automatically directs calls to the most appropriate agent or department.
• Call Center Management: Overseeing call center operations, including staffing, performance, and workflow optimization.
• Call Logging: Recording call details for tracking, reporting, or reference purposes.
• Call Monitoring: Monitoring live calls to assess quality and offer support where necessary.
• Call Recording: Storing call conversations for future review, training, or compliance.
• Call Routing: Directing incoming calls to the right department or agent based on set criteria.
• VoIP Connection: Establishing a connection for making internet-based voice calls.
• Voice Mail: A system that stores recorded messages for users who miss calls.
• Ruby Receptionist: A live US-based receptionist answering calls for your business, providing a personal touch.
• Instant Response: Automatically sending text messages to callers when unavailable to respond in real time.
• Incoming Call Control: Screening calls, blocking unwanted calls, and setting a schedule for incoming calls based on business hours.
• Voice Studio: Getting personalized call greetings recorded by professional voice actors in English and Spanish.

Grasshopper Pros & Cons

Grasshopper Pros 

• Customizable Hold Music and Voicemail: Provides personalized hold music and voicemail to enhance your business’s professional image.
• Reliable Product at a Fair Price: Offers dependable service with competitive pricing, ideal for startups and businesses.
• Easy Setup and Excellent Customer Support: Quick installation with outstanding, responsive support to help whenever needed.
• Ease and Flexibility: The platform offers great flexibility and ease of use, providing excellent value for the money.

Grasshopper Cons

• Difficult Website Navigation: The website’s settings are challenging to navigate, and setting up workflows for incoming calls is overly complicated.
• Missing Text Messages and Errors: Occasional missing text messages and random errors detract from the service’s reliability.
• Lack of Features: Apart from basic calling, texting, and call logging, the service offers few additional features, lacking analytics or unique tools.
• Outdated Messaging Tools: Grasshopper’s messaging capabilities are not as modern or robust compared to other competitors in the market.
• Poor Customer Service: Customers have reported unsatisfactory support experiences, citing delays and insufficient help when needed.

Grasshopper Pricing

Grasshopper Plans are outlined below: 

• True Solo Plan: $14/month
• Solo Plus Plan: $28/month
• Partner Plan: $46/month
• Small Business Plan: $80/month

Grasshopper Integrations

This OpenPhone replacement integrates it with various third-party software:

• Zapier
• LiveChat
• Google Voice
• Smith.ai
• Kunversion+
• SkyCiv Structural 3D
• Bitium
• FirePoint
• Ingrid Cloud

Grasshopper Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Phone Support
• Knowledge Base
• Email/Help Desk
• Chat

Grasshopper Ratings

• Capterra – 4.3 / 5
• G2 – 4.0 / 5

Grasshopper Reviews 

“We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should.

“Stay away. There are much better products out there.”

Source: Capterra

Why Should You Look For A Grasshopper Alternative? 

Grasshopper software is not new to the market. The Grasshopper app has established itself as a decent VoIP provider. But in recent times, Grasshopper clients have persistent complaints about the software’s performance. This has made businesses look for better Grasshopper alternatives. 

Let’s discuss Grasshopper’s client POV to understand why you need a Grasshopper alternative. 

Difficult Setup 

Ease of use is a big factor for clients when choosing a VoIP business system. But this is not the case with the Grasshopper platform. Customers have been left disappointed with the difficult setup process of the app. The Grasshopper platform has a time-consuming setup process that is too complex. The call recording feature doesn’t function well even after its setup. Setting up extensions is another issue with Grasshopper. 

Glitchy Software

Regular customers of the Grasshopper platform have also complained about the nonreliability of the software. That is why they are looking for better Grasshopper alternatives in the market. According to customers, the Grasshopper platform offers a lot of features but these features have a lot of glitches. This affects the performance of the features. The software itself has a lot of bugs which makes the workflow very slow for the businesses. Customers felt that these issues affected their overall business days and now they want a Grasshopper Alternative. 

Issues with Grasshopper Pricing

Customers are not delighted with the pricing of the Grasshopper platform. Customers felt that they got limited features for a very high price. These features also have glitches and don’t perform well. So, the businesses don’t find the pricing of the Grasshopper app justified. They are looking for better Grasshopper alternatives at an affordable price in the market. 

Poor Customer Service 

Customer service forms the backbone of any good software. However, the customers are highly disappointed with the Grasshopper platform’s customer support. The customer support staff is not easily available and even their phone number doesn’t work. The customer staff doesn’t find immediate solutions to the client’s problems but keeps on transferring the call to the next staff. 

Call Connection Issues 

Clients were attracted to the Grasshopper software for its VoIP feature. However, the customer found a redundant connectivity issue with the calls. The customer complained of a weak connection leading to call drops. This made them look for better Grasshopper alternatives that also offer robust VoIP features. 

Top 10 Grasshopper Alternatives  

1. Emitrr 
2. Dialpad 
3. Nextiva 
4. 8×8
5. Phone.com 
6. RingCentral 
7. OpenPhone 
8. Ooma
9. Vonage
10. Aircall

1. Emitrr 

Emitrr platform can undoubtedly beat all platforms as a Grasshopper alternative. Emitrr is a top-notch SaaS software that offers next-gen VoIP features for seamless and quick connection. Emitrr can surpass any legacy phone system with its cloud phone services. Emitrr’s cloud phone system is available for customers on any device, at any place. Emitrr’s VoIP system offers endless connection with 99% uptime support. Emitrr’s customers can also benefit from the advanced texting features to give a double boost to their business demands. 

Emitrr Features 

• Call Forwarding Flexibility: Quickly forward calls to a number, extension, call group, everyone, or another call tree with a simple key press.
• Team-Based Call Groups: Set up call groups with multiple team members or extensions using Emitrr’s VoIP system.
• Customizable Call Routing: Define and configure call routing rules for specific call queue groups to streamline operations.
• Sequential and Simultaneous Forwarding: Choose between sequential or simultaneous call forwarding to manage incoming calls effectively.
• Missed Call Solutions: Redirect missed calls to another extension, number, or voicemail, ensuring no call goes unanswered.
• Multiple Extensions Per User: Easily set up multiple extensions for individual users for better call management.
• Custom User Hours and Availability: Create user-specific hours, availability, and call forwarding rules to optimize workflows.
• Flexible Call Routing by Hours: Route calls to individuals or groups during working hours and after hours effortlessly.
• IVR and Call Tree Forwarding: Forward calls to an IVR or call tree system for efficient customer navigation.
• Automatic Call Recording: Record calls automatically to capture key details for future reference.
• Streamlined Business Hours: Define general business hours for consistent and efficient call handling.
• Scalable Two-Way Messaging: Send personalized two-way texts on a larger scale to enhance communication.
• Group Messaging for Teams: Use group messaging to improve collaboration and team productivity.
• Bulk Messaging for Growth: Scale your business with bulk messaging to reach more customers efficiently.
• Easy Contact Import: Import your contact list quickly and effortlessly with just a few clicks.
• Extensive Integrations: Sync seamlessly with over 1,000+ integrations, including your current CRM.
• Automated Communications: Send automated texts, emails, and voice messages to enhance engagement.
• Personalized Customer Follow-Ups: Deliver tailored follow-ups through texts and drip campaigns for better retention.
• Emitrr Advantages: Enjoy ease of use, an intuitive interface, top-tier customer support, and smart features.
• Emitrr Limitations: Additional features are in development and will be available soon.

Emitrr Pros 

• Ease of Use: Emitrr is designed for simplicity, making it accessible even for first-time users.
• User-Friendly Interface: Navigate quickly and efficiently with a clean and intuitive interface.
• Top-Notch Customer Support: Receive reliable assistance from a dedicated support team whenever needed.
• Intuitive Features: Enjoy thoughtfully designed features that simplify complex tasks for seamless operation.

Emitrr Cons

• Emitrr continuously tests and introduces innovative features, so there are no major drawbacks to note.

Emitrr Pricing

• For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Ratings

• Capterra – 4.8 / 5
• G2 – 4.7 / 5

Emitrr Reviews 

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

2. Dialpad 

Dialpad is an intelligent VoIP platform and a decent Grasshopper alternative. Dialpad is an AI-powered app that totally focuses on good customer support and reputation building. It’s a one-stop destination for managing calls, texts, and voicemails. 

Dialpad Features 

• Organized Incoming Calls: Dialpad streamlines incoming call management for a more organized communication flow.
• Basic Call Recording: Review recorded calls to gather essential details and improve information retention.
• Real-Time Call Monitoring: Monitor calls in real-time to ensure quality and provide instant feedback.
• Multichannel Communication: Leverage multichannel support for seamless communication and system integration.
• VoIP Connectivity: Dialpad provides VoIP solutions to ensure reliable and high-quality voice communication.
• Video Conferencing: Conduct virtual meetings easily with Dialpad’s video conferencing feature.
• CRM Integration
  Integrate effortlessly with CRM platforms for streamlined data and workflow management.

Dialpad Pros 

• Voice AI Capabilities: Utilizes advanced AI technology for features like call transcription and conversation analysis to enhance communication.
• System sound clarity: Ensures high-quality sound for seamless voice and video calls.
• Accurate Transcription: Delivers precise call transcriptions for effortless documentation and reference.
• Intuitive Interface: Features a user-friendly design that simplifies setup and navigation for all users.

Dialpad Cons 

• Poor Communication Flow: Inefficient communication processes lead to delays and confusion in message delivery.
• Buggy Conferencing Features: Unreliable conferencing tools cause interruptions and affect the quality of virtual meetings.
• Slow Customer Support: Delayed responses from support teams hinder timely issue resolution and customer satisfaction.

Dialpad Pricing 

Dialpad offers three pricing options:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

This Grasshopper alternative integrates with various CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho
• And more!

Dialpad Support Channels

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

 Dialpad Ratings

• Capterra: 4.2/5
• G2: 4.4/5

Dialpad Reviews

“Tactics DO Not Sign UP-Beware Deceptive Sales”

“Overcharged for Months with No Resolution – Terrible Customer Service!”

Source: Capterra

3. Nextiva 

Nextiva is an AI-powered VoIP platform that promises seamless communication between businesses and clients. Nextiva app is a well-suited Grasshopper alternative as it offers personalized communication tools for better client engagement. Nextiva offers many features and is well-known for its VoIP services. 

Nextiva Features

• Call Center Management: Nextiva provides tools for efficiently managing call center operations, improving workflow and productivity.
• Call Conferencing: The platform includes a call conferencing feature to enhance collaboration and communication among teams.
• Call Queue Management: Nextiva helps organize and manage call queues, ensuring that customer calls are handled promptly.
• Multi-channel Communication: The software supports communication across various channels, offering flexibility for client interactions.
• VoIP Connection: Nextiva offers a VoIP service to provide clients with reliable and cost-effective communication solutions.
• Video Conferencing: The platform includes video conferencing features to foster better engagement and more effective meetings.

Nextiva Pros

• Ease of Use: The platform is designed to be simple and accessible, allowing users to navigate with minimal effort.
• Intuitive Conferencing Features: Nextiva’s conferencing tools are user-friendly and designed to facilitate seamless collaboration.

Nextiva Cons 

• Non-user-friendly Interface: Some users find the interface difficult to navigate, impacting overall user experience.
• Poor Customer Support: Nextiva’s customer support has been criticized for slow response times and insufficient assistance.
• Difficult to Set Up: Setting up the platform can be complex and time-consuming for some users. 

Nextiva Pricing 

This  Grasshopper alternative offers different pricing options:

• Essential – Starting at $23.95 per user/month 
• Professional – Starting at $27.95 per user/month 
• Enterprise – Starting at $37.95 per user/month 
• Ultimate – Starting at $67.95 per user/month 

Nextiva Integrations

The integration options offered by this Grasshopper replacement  include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Support Channels 

• Phone Support
• Email/Help Desk
• FAQs/Forum

Nextiva Ratings

• Capterra:  4.6 / 5
• G2:  4.5 / 5

Nextiva Reviews

“Not a very good one. We have been making it work but are very dissatisfied. It’s just not a fit for us and our practice.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

4. 8×8 

8×8 is a great Grasshopper alternative that serves as a one-stop destination for phone, video, and messaging. This Grasshopper replacement focuses on unified customer engagement throughout businesses. The 8X8 app offers voicemail over VoIP, flexible call flows, and global coverage.

8×8 Features

• Automated Attendant: An automated system that greets and directs incoming calls to the appropriate department or person.
• Call Center Management: Tools that help monitor, control, and optimize call center operations for improved efficiency.
• Call Conferencing: A feature that allows multiple participants to join a single call for collaborative discussions.
• Call Logging: The process of recording details of every call made or received, including time, duration, and contact information.
• Call Recording Software: A tool that records phone conversations for quality assurance, training, or compliance purposes.
• Call Routing: The process of directing incoming calls to the right agent or department based on predefined rules.
• Mobile Access: The ability to access communication tools and services via mobile devices for flexibility and on-the-go management.
• Online Voice Transmission: The process of transmitting voice data over the internet, often using VoIP technology.
• IVR/Voice Recognition: Interactive Voice Response systems that use voice recognition technology to assist with call handling and navigation.

8×8 Pros 

• Flexibility and Ease of Use: 8×8 offers a user-friendly hosted system that’s easy to set up and maintain while delivering high performance.
• Consistently Good Call Quality: The platform ensures crystal-clear calls, maintaining top-notch voice quality for every conversation.
• Robust Features and Reliable Connectivity: 8×8 provides powerful features and dependable connectivity, significantly enhancing business communication.
• Seamless Integration with Mobile App: 8×8’s smooth integration between VoIP handsets and mobile apps ensures a consistent and reliable communication experience.

8×8 Cons 

• Terrible Customer Experience: The service provided resulted in one of the most frustrating customer experiences.
• Unwanted Charges: Despite attempts to address the issue, the customer’s card was charged again the following month without resolution.
• Unhelpful Auto-Response: The customer’s attempt to resolve the issue through email led to an automated reply that was not helpful.
• Poor Customer Support: The customer service team inaccurately blamed outdated phones for the issues, failing to offer a proper solution.

8×8 Pricing 

• The 8X8 platform offers different subscription packages. The basic package starts at $24 per month for limited features. 

8×8 Integrations

8×8 integration options include: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8×8 Support Channels 

• 24/7 (Live rep)
• Chat
• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support

8×8 Ratings

• Capterra:  4.0 / 5
• G2:  4.0 / 5

8×8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

5. Phone.com 

Phone.com is a cloud-based software that acts as a virtual phone system. The app is available all across America. The app manages your voicemails, conferencing, fax, SMS, and more. Phone.com support is available across America. Phone.com offers a variety of features for the smooth functioning of your business. This makes Phone.com a perfect Grasshopper alternative. 

Phone.com Features

• Business Text Messaging: Enables efficient communication between businesses and customers through secure and professional text messaging.
• Call Forwarding: Allows calls to be redirected to different numbers, ensuring users never miss important calls.
• Call Recording: Offers the ability to record calls for documentation, training, or compliance purposes.
• On-Hold Music: Provides background music while callers are on hold, improving the customer experience.
• Auto Attendant Feature: An automated system that greets and directs callers to the appropriate department or individual.
• Call Transfer: Allows users to transfer calls seamlessly between team members or departments without interrupting the conversation.
• VoIP Phone Accessories and Mobile Services: Supports VoIP devices and mobile services to enhance communication flexibility and mobility.
• Global Business Phone Numbers: Enables businesses to maintain a local presence with phone numbers that have global reach for international communications.

Phone.com Pros 

• Cost-Effective for Startups: An affordable and flexible solution ideal for small businesses and entrepreneurs looking for value.
• Perfect for Business Flexibility: Phone.com offers flexible communication features that boost business performance and productivity.
• Multiple Call Routing Feature: Allows incoming calls to be directed to different destinations or departments based on specific criteria.

Phone.com Cons 

• Mobile App Lags: The mobile app experiences delays, affecting the user experience and overall functionality.
• Slow Support Staff: The support team responds slowly, resulting in frustrating delays in addressing issues.
• Non-friendly User Interface: The interface is difficult to navigate, hindering usability and efficiency for users.
• No Basic Texting Capabilities: The platform lacks essential text messaging features, limiting communication options for users.

Phone.com Pricing 

• This Grasshopper replacement has different pricing subscriptions. The most basic one starts from $12.74 monthly.

Phone.com Integrations

Phone.com integration options include: 

• AllProWebTools
• Chrometa
• Comm100
• Zoho
• Zapier
• Public API

Phone.com Support Channels  

• Knowledge Base
• Email/Help Desk
• FAQs/Forum
• Chat
• Phone Support
• 24/7 (Live Rep)

Phone.com Ratings

• Capterra:  3.6 / 5
• G2:  3.6 / 5

Phone.com Reviews

“They will torture you when you cancel”

“Do not make this mistake”

Source: Capterra

6. RingCentral 

RingCentral software’s RingEX focuses on trusted communication between businesses and clients. RingCentral is a competent Grasshopper competitor as it offers AI-powered conversations. With RingEX, you can make business calls, voice messages, faxes, and text messages from any part of the world. 

RingCentral Features 

• Call Center Management: Provides tools to efficiently handle incoming calls and voicemails, improving overall customer service operations.
• Call Transfer System: Enables seamless transfer of calls to other employees, ensuring workflow continuity even when someone is unavailable.
• Reporting/Analytics: Offers insights into call data to track leads and evaluate the effectiveness of call handling.
• Call Monitoring: Allows supervisors to listen to live calls and analyze conversations for quality assurance and training.
• Call Recording and Caller ID: Records calls for reference and displays caller information for better service and identification.
• Call Routing: Directs calls to the appropriate department or person based on predefined rules to improve efficiency.
• Automatic Call Distribution: Automatically distributes incoming calls to available agents, ensuring optimal handling and reducing wait times.

RingCentral Pros 

• Intuitive Software: The platform is easy to use, with a user-friendly interface that simplifies navigation and functionality.
• Flexible Pricing: RingCentral offers a variety of pricing plans to accommodate different business needs and budgets.

RingCentral Cons 

• Bad Customer Support: The customer service experience can be frustrating due to slow response times and unresolved issues.
• Issues with SMS Setup: Users have reported challenges when setting up SMS functionality, leading to delays in communication.

RingCentral Pricing 

This Grasshopper alternative offers a range of business communication plans:

• Essentials: Starting at $19.99 per user/month (limited to 20 users)
• Standard: Starting at $27.99 per user/month
• Premium:  Starting at $34.99 per user/month
• Ultimate: Starting at $49.99 per user/month

RingCentral Integrations

Here are the integrations this Grasshopper alternative offers:

• HubSpot
• Google
• Zendesk
• Zoho CRM
• Freshdesk
• Zendesk Suite
• LiveAgents
• Appy Pie
• And others

RingCentral Support Channels 

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

RingCentral Ratings

• Capterra: 4.3 / 5
• G2:  4.0 / 5

RingCentral Reviews

“poor level of knowledge with agents on the phone, difficult to understand phone agents”

“Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn’t work that they couldn’t replace.”

Source: Capterra

7. OpenPhone 

OpenPhone is a business phone system that helps businesses of different scales set up secondary phone numbers to manage internal and external global calls or messages.OpenPhone is a compatible Grasshopper replacement as It enables staff members to choose and manage multiple phone numbers based on locations, teams, and use cases. With this Grasshopper alternative offers voicemails, call recording, and call management to help the task force with scalability. 

OpenPhone Features

• Automated Attendants: Help businesses streamline their operations by automatically directing calls to the right department or individual.
• Call Center Management: Provides tools for efficiently managing call center operations, ensuring smooth workflows and better customer service.
• Call Conferencing: Enables multiple participants to join a call, fostering collaboration and enhancing team communication.
• Call Logging: Tracks and records details of client interactions, helping businesses manage and follow up on potential leads.
• Call Recording: Captures important phone conversations, providing a reference for training, compliance, or future discussions.
• Call Routing: Directs calls to the appropriate team member or department, improving call handling efficiency.
• IVR/Voice Recognition: OpenPhone offers an IVR system that uses voice recognition to guide callers to the right service or department.

OpenPhone Pros

• Reasonable Pricing: Offers affordable plans, providing good value for businesses looking for budget-friendly communication solutions.
• Ease of Use: The platform is simple and intuitive, making it easy for users to navigate and manage communications.

OpenPhone Cons 

• Poor Customer Service: Customer support can be slow and unhelpful, leading to frustrating experiences for users.
• Set Up Time Too Long: The setup process can be lengthy, requiring more time than expected to get the system up and running.
• Difficult to Integrate: Integration with other tools and platforms can be challenging, requiring additional effort for seamless functionality.

OpenPhone Pricing

This Grasshopper alternative offers different pricing options:

• Starter: $15 Per user/per month
• Business: $ 23 Per user/per month
• Enterprise: Custom Pricing

OpenPhone Integrations

This Grasshopper alternative integrates with other business software and apps which include, but are not limited to: 

• Hubspot
• Gong
• Google Contacts
• Salesforce
• Slack
• Webhooks
• Zapier
• Mailchimp
• Trello

OpenPhone Support Channels

• Knowledge Base
• Phone Support
• Email Support 

OpenPhone Ratings

• Capterra – 4.1 / 51
• G2 – 4.7 / 5

OpenPhone Reviews

“If you want a reliable long-term platform, this isn’t the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don’t be fooled by the price, you pay for what you get. I wouldn’t recommend this platform to my worst enemy…IT ABSOLUTELY SUCKS!!!!”

“Do NOT waste your time or business with OpenPhone – I’ve lost a lot of money“

Source:  Capterra

8. Ooma

Ooma is a cloud-based communication service provider that offers VoIP (Voice over Internet Protocol) solutions for businesses and individuals. This Grasshopper competitor provides a range of services, including voice calling, video conferencing, virtual receptionists, mobile apps, and team messaging, all designed to enhance communication and streamline operations.

Ooma Features

• Call Conferencing: Easily organize group calls to collaborate with several participants simultaneously.
• Call Routing: Automatically direct incoming calls to the right department or person according to set guidelines.
• Call Transfer: Effortlessly transfer calls to another colleague or department without interrupting the conversation.
• Call Forwarding: Forward calls to a different number or device, ensuring you stay connected to essential calls.
• Voicemail Transcription: Convert voicemail messages into written text for quick and convenient review.

Ooma Pros 

• Efficient Virtual Receptionist: The virtual receptionist feature streamlines call management, making it easier for businesses to handle calls.
• Outstanding Customer Service: Ooma’s support team is highly regarded for their proactive approach and dedication to customer satisfaction.
• Advanced Messaging Features: The addition of SMS and text messaging capabilities enhances the platform’s communication options.
• Seamless Integration and Setup: The platform provides an easy setup process, number porting, and smooth integration for businesses.

Ooma Cons

• Inconsistent Call Quality and Outages: Frequent disruptions in call quality and service outages affect communication reliability and user experience.
• Texting Limited to Higher Tiers: SMS and text messaging features are only available on premium plans, which may not suit all users.
• Poorly Designed User Interface: The platform’s design can be confusing and cumbersome, making navigation difficult for users.
• Forced Payment for Unnecessary Features: Users are charged for features like intercom calling and analog fax support, which they may not need, leading to extra costs.
• Extra Costs for Voicemail Transcription and Softphone: Features like voicemail transcription and PC/Mac softphone come with additional fees, adding frustration.
• Login Issues: Users face inconvenience due to frequent password resets and difficulties logging in.4

Ooma Pricing 

This Grasshopper competitor offers multi pricing options:

• Essentials: $19.95
• Pro: $25.95
• Pro Plus: $29.95

Ooma Integrations

Some of the integrations offered by this Grasshopper replacement are as follows: 

• Salesforce
• Microsoft
• Zoho
• Freshdesk
• Chrome 
• Zendesk 
• Hubspot 
• Jobber 

Ooma Support Channels

• Phone Support
• Email/Help Desk
• 24/7 (Live rep)
• Chat
• FAQs/Forum

Ooma Ratings

• G2 – 4.6 / 5
• Capterra – 4.5 / 5

Ooma Reviews 

“Paying bills, adding lines were easy but the product overpromised and underdelivered.”

“Customer Service is the worst I have ever experienced”

Source: Capterra

9. Vonage

Vonage is a cloud communications company that offers voice-over-Internet-protocol services to business and consumer customers. Among the solutions offered by them are voice calling, video conferencing, team messaging, and contact center services. Here is a quick look at this Grasshopper competitor: 

Vonage Features

• Call Center Management: Managing call center operations, including supervising teams, tracking performance, and optimizing workflows.
• Call Routing: Automatically directing incoming calls to the correct agent, department, or team based on preset criteria.
• Call Recording: Recording phone conversations for purposes such as review, training, or ensuring compliance.
• Call Conferencing: Allowing multiple participants to join a single call, typically for meetings or group discussions.
• Call Transfer: Shifting an active call from one agent to another or to a different department without disconnecting the conversation.
• ACD (Automatic Call Distributor): A system that routes incoming calls to the best-suited agent or team based on factors like skill level or availability.

Vonage Pros

• Easy Setup: The installation process is quick and hassle-free, making it easy to get started.
• Feature-Rich: Provides a broad array of features to cater to diverse business requirements

Vonage Cons

• Poor Customer Support: Customer service can be slow and unhelpful, leading to frustrating experiences.
• Limited Integrations: The platform lacks smooth integration with certain third-party tools or platforms.
• Unfriendly User Interface: The interface may be difficult to navigate, causing confusion for some users.
• Mandatory Long-Term Contracts: Users are required to sign long-term contracts, which can be inconvenient.
• High Cost: The service may be more expensive compared to other alternatives, making it less affordable.

Vonage Pricing 

This Grasshopper competitor offers different pricing options: 

• Mobile: $19 per user per month
• Premium: $29 per user per month
• Advance: $39 per user per month

Vonage Integrations

This Grasshopper replacement integrates with various CRM tools, including:

• Salesforce Sales Cloud
• LiveAgent
• Microsoft Outlook
• Google Contacts
• QuickBooks Online Advanced
• Pipeline CRM
• Textline
• TenFold
• And more!

Vonage Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)

Vonage Ratings

• Capterra: 4.0/5
• G2: 4.3/5

Vonage Reviews

“Disappointing SMS Services and Poor Customer Service from Vonage”

“Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas and apathetic. I’m screaming into the void”

Source: Capterra

10. Aircall

Aircall is a cloud-based phone system designed for businesses, offering VoIP (Voice over Internet Protocol) communication solutions. This Grasshopper competitor provides businesses with the ability to make and receive calls, manage call queues, and collaborate with team members, all through an easy-to-use interface. Here is a quick look at this Grasshopper alternative

Aircall Features

• Real-Time Reporting: Offering live analytics and updates on call metrics and performance to support timely decision-making.
• Call Recording: Recording phone calls for future reference, training, quality assurance, or compliance purposes.
• Call Queues: Managing incoming calls by placing them in a queue and directing them to available agents based on priority or availability.
• Call Center Management: Supervising call center operations, including staffing, workflow optimization, and performance tracking to ensure smooth functioning.
• Call Conferencing: Allowing multiple participants to join a single call, ideal for team collaboration or group discussions.

Aircall Pros

• Organized Call Management: Features such as call routing, logging, and queue management enhance call handling, improving operational efficiency.
• Intuitive Design: Aircall offers a straightforward and user-friendly interface, making communication management simple and seamless.
• Strong Customer Support: Aircall’s responsive and knowledgeable support team is praised for providing effective solutions to customer issues.

Aircall Cons

• Limited Texting Features: The platform provides a narrow range of text messaging options, limiting its communication capabilities.
• Expensive Pricing: The service is priced higher than some alternatives, which might not be suitable for those on a tight budget.
• Long-Term Contracts: Users must commit to lengthy contracts, reducing flexibility for businesses.
• Minimum User Requirement: Some plans have a minimum user threshold, which can be restrictive for smaller teams or businesses looking to scale.

Aircall Pricing 

This Grasshopper replacement offers several pricing plans:

• Essential: Starting at $29 per user/month 
• Professional: Starting at $49 per user/month 
• Custom (Enterprise): Custom pricing

Aircall Integrations

This Grasshopper competitor offers various integrations including:

• Slack
• HubSpot
• Shopify
• Salesforce
• Zapier
• Front
• and more!

Aircall Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support

Aircall Ratings

• Capterra: 4.3/5
• G2: 4.3/5

Aircall Reviews

“Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.”

“Poor call quality, ridiculous pay terms and cancelation policy”

Source: Capterra

Why Is Emitrr The Best Grasshopper Alternative? 

Next-gen VoIP capability 

Emitrr platform is not only an aced texting software but also a high-class VoIP (Voice over Internet Protocol) provider. Emitrr offers its users cloud-based VoIP solutions. Users can enjoy various attributes of this VoIP system such as call routing, call forwarding, power dialers, missed call-to-text capability, call recording, and many more. The best part if all these features come under the affordable pricing of Emitrr so that you get things done fast. 

Amazing call quality 

Emitrr focuses on giving customers the best call experience. That is why with Emitrr, there are no delays in call delivery or call drops. Customers get full 99.99% uptime on a strong, maintained connection. 

Flexible pricing 

The pricing structure of Emitrr is very affordable. There are no annual binding contracts or hidden charges. The customers are provided with all the running features and their data is kept consistent and secure with Emitrr. The support team of Emitrr is 24/7 available for the users and they never charge anything extra. Emitrr builds and holds the trust they make with the customers. 

Easy integrations 

Emiitrr provides more than 1000+ integrations. The integration process is seamless and quick. The customer’s complete contact and client lists are kept intact without any data inconsistencies. So, clients experience smooth workflow in their businesses. 

Advanced texting capabilities 

Emitrr offers top-notch advanced texting capabilities for its customers. Emitrr focuses on providing a variety of texting services that can help businesses communicate and engage better with their audience. Features like personalized texting, mass texting, group texting, drip campaigns, and autoresponders all are offered by Emitrr to ensure a smooth texting experience for the clients. 

Robust software 

Emitrr software is really its client’s favorite because of its robust nature. Emitrr has a platform designed to provide a smooth workflow and optimum feature usage. The software has minimum lag and no glitches.  Emitrr software also supports many CRM integrations and has a super quick setup process. These testimonies prove that Emitrr is the best Grasshopper replacement available in the market. 

Intuitive features

Emitrr as a VoIP provider is the best Grasshopper alternative among all Grasshopper competitors. Emitrr offers numerous features with the best support team. Emitrr has features like two-way texting, group texting, automated text message responders, missed calls to text, VoIP, and many more. These features make a customer workflow smooth. Even the setup of Emitrr is super quick and all features of the Emitrr platform ensure a smooth workflow for your organization. All the features of Emitrr are smooth and intuitive, thus providing 360-degree efficiency. 

Which Industries Are Catered By Emitrr? 

Healthcare Industry

Emitrr is specifically designed to cater to various industries and one of them is the healthcare sector. Whether it is appointment scheduling or reputation management it does everything a healthcare provider needs. Its features like appointment scheduling, appointment reminders, follow-up texts, patient recall, and more ensure that it caters to the very needs of the healthcare industry. Be it dentists, surgeons, or veterinary clinics, it can serve all sectors seamlessly. ‘

If you want to know more about how Emitrr caters healthcare industry, check out our YouTube vide:

Wellness Industry

The demands of the wellness industry is diverse that is difficult to cater to by a single platform but with Emitrr it is possible to do everything with one centralized platform. Spas, salons, and fitness centers can benefit from features such as appointment scheduling, sending reminders, gathering feedback after visits, automating membership renewal alerts, and fostering customer engagement.

Real Estate

Emitrr proves to be a game changer when it comes to serving the real estate sector. The seamless communication with customers improves efficiency. Real estate agents depend on Emitrr for various needs such as streamlining tenant communications, managing maintenance schedules efficiently, and collecting feedback to enhance property management. 

Education Industry

Schools and Universities leverage Emitrr for notifying students of events or holidays, sending fee payment reminders, sending urgent updates, and a lot more!! Communication is vital for any school and university hence Emitrr is designed to cater to the needs of diverse educational institutions. 

Legal Services

Legal services are the kind of services where maintaining privacy is very important and Emitrr knows the importance of it hence for law firms it offers secure chat features not only to discuss something with its clients it offers VoIP through which lawyers and clients can connect and communicate seamlessly.  

Home Services

The vivid need for home services is catered to by Emitrr which keeps the operation smooth and clients satisfied. With Emitrr this industry can automate the day to day operations such as automating appointment booking, reminding clients about their upcoming appointments, collecting feedback after the service, and a lot more!! 

Automotive Industry

Emitrr revolutionizes customer communication for automotive businesses, streamlining operations effectively. Car dealerships can use it to notify customers about vehicle maintenance, gather feedback to enhance service quality, send reminders for upcoming appointments or insurance renewals, and share promotional offers for trade-ins or new vehicle purchases, among other functionalities!

Grasshopper Alternatives FAQs

Conclusion 

Now after weighing all the important points and going through all Grasshopper alternatives, it’s safe to say that Emitrr is the best Grasshopper competitor. 

So are you ready to make a switch from Grasshopper to Emitrr?Book a demo and get the best deal for your needs!