Top 10 HIPAA Compliant Phone Services for Therapists

Introduction

With the age of digitalization, remote communication has become the most popular method of communication, VoIP (Voice Over Internet Protocol) being the number one choice. 

The HIPAA-compliant phone system is a cost-effective way of communication between healthcare providers and patients. However, to make it trustworthy, businesses are choosing HIPAA-based phone services. Patients, especially, share sensitive and private information with the therapists in their sessions. Let’s look at how HIPAA-compliant phones for therapists are helping them with outmatching patient satisfaction outcomes and better business growth. 

Why is HIPAA-Compliant Phone Service Important?

Ensure the security of ePHI

ePHI stands for Electronic Protected Health Information.  The ePHI of any individual patient is protected health information that is produced, saved, transferred, or received in an electronic form. In the U.S., the ePHI is protected and preserved under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Security Rule. By using HIPAA-compliant VoIP phone services, therapists can protect sensitive ePHI data and other information, thereby adhering to the law. 

Build Patient trust

Patient trust is crucial for maintaining a healthy patient-doctor relationship. This bond of trust lets the patient be open and vocal about their issues and discuss their personal information. That is why HIPAA-compliant phone service for therapists are necessary. Therapists go over a lot of personal, even private, information to give the best medical solutions to their patients. Using a HIPAA-compliant phone system builds patient trust, strengthens therapist relationships, and boosts your practice’s reputation.

Communicate important information with authorized personnel safely

Sharing information without any data handling or breach is the biggest convenience of HIPAA-compliant phone service for therapists. There are government-imposed consequences and penalties in case of failure to use HIPAA compliance. Civil penalties, as well as criminal penalties going up to $250,000 can be imposed along with jail time. These many security measures make sure that the sharing of patients’ information is done by the law and protected from any kind of breach or mishandling. 

Top 10 HIPAA-Compliant Phone Services for Therapists: A Quick Comparison  

1. Emitrr
2. Dialpad
3. RingCentral
4. Nextiva
5. CallHippo
6. Vonage
7. 8X8
8. Weave
9. Podium
10. OhMD

Features to Look For in HIPAA-Compliant Phone Services

If you are looking for the best HIPAA-compliant phone services for therapists, these are some essential features you must keep in mind.

When it comes to working with patients, privacy and reliability aren’t optional, they’re essential. That’s why choosing the best HIPAA-compliant phone service for therapists can make all the difference. The right HIPAA-compliant VoIP system doesn’t just protect sensitive information, it also makes your day-to-day communication faster, easier, and more professional.

Here’s what to look for:

Call Routing

With a HIPAA-compliant phone system, call routing ensures you never miss a call, no matter which network you’re on. A secure phone system for healthcare should be capable of automatically sending calls to the right person, reduces wait times, and keeps your phone queues moving smoothly. This means a better experience for patients and fewer missed opportunities for your practice.

Call Recording

The best HIPAA-compliant phone for therapists includes secure call recording, so you can revisit important conversations without worrying about compliance risks. Whether you need to review a therapy session or confirm details a patient shared, these recordings help ensure you catch every important detail, safely stored and fully compliant.

Call Monitoring

A HIPAA-compliant VoIP service can include call monitoring, allowing a supervisor to quietly listen to live calls. This is a powerful tool for training, maintaining quality, and ensuring patient needs are met, without disrupting the conversation.

Call Transfer

With HIPAA-compliant phone service for therapists, transferring calls is quick and seamless. If you’re unavailable, you can move a patient’s call to another therapist, your desktop, or even your mobile device, without hanging up. This keeps conversations flowing and patients happy.

Voicemail

Never let a missed call mean a missed opportunity. The best HIPAA-compliant phone systems make it easy to leave and retrieve voicemails from anywhere. If a patient can’t reach you, they can leave a secure voicemail message that you can access anytime, keeping communication open around the clock.

Voicemail Transcription

HIPAA-compliant VoIP services can convert voicemails into text messages so you can quickly scan and respond without listening to the entire recording. For busy therapists juggling back-to-back sessions, this is a huge time-saver.

Call Disposition

Track the purpose and outcome of every call with call disposition. This feature in a HIPAA-compliant phone system helps you identify trends, improve service quality, and ensure every patient communication meets your practice standards.

IVR (Interactive Voice Response)

With IVR, your patients can get the help they need, day or night. Even if the end result is leaving a message, your HIPAA-compliant phone for therapists ensures every call is answered and acknowledged, creating a better overall patient experience.

Seamless Integration

The best HIPAA-compliant VoIP services integrate easily with your CRM or EMR, allowing you to store patient contact lists and access them instantly during calls. This makes communication smoother and more personalized.

Automated Missed Call-to-Text

The Automated Missed Call-to-Text feature in a HIPAA-compliant phone system ensures that if you miss a call, a secure text is instantly sent to the patient. This automatically starts a new message thread, keeping the conversation going without delays. It’s one of the easiest ways to stay connected, maintain responsiveness, and deliver a seamless patient experience.

Top 10 HIPAA-Compliant Phone Services for Therapists – A Detailed Analysis

1. Emitrr

What is Emitrr?

The Emitrr software is a well-known HIPAA-compliant phone service for therapists that offers exemplary VoIP functionality for seamless phone conversations, along with intuitive texting capabilities. The Emitrr platform has received five-star reviews from software review platforms for its customer support and ease of use. 

Emitrr Features

• Unified communication inbox: Manage all inbound and outbound calls, texts, and voicemails from one shared dashboard.
• HIPAA-compliant VoIP calling: Make and receive secure calls from any device, ideal for both in-clinic and remote staff.
• Missed-call texting: Automatically follow up with a text when a patient’s call goes unanswered.
• Custom call routing: This HIPAA-compliant calling for therapists sets up smart call flows with auto-attendant menus like “Press 1 for billing.”
• Voicemail-to-text: Get voicemails transcribed into text so your team can respond faster.
• Click-to-call function: Start a call directly from your dashboard or EHR, no need to dial.
• Caller ID masking: Show your clinic’s number on outbound calls to protect staff privacy.
• Call tracking and logs: Keep detailed records of every call, including time, outcome, and recording.
• Smart call forwarding: Route calls to team members based on working hours or availability.
• EHR/CRM integrations: Connect with over 1,000 systems like DrChrono, Epic, Dentrix, and Kareo
• Unlimited calling: Make and receive calls without limitations, supporting both local and international communication.
• Call queues: Manage high call volumes by placing incoming calls in a queue, reducing missed calls.
• Call recording: Record calls for quality assurance, training, and compliance purposes.
• Interactive voice response (IVR): Automate call routing with customizable menus, directing callers to the right department or information.
• Call analytics: Monitor call metrics to assess performance and identify areas for improvement.
• Two-way texting: Engage in real-time text conversations with clients, enhancing communication efficiency.
• Automated reminders: Send appointment reminders via text to reduce no-shows and improve scheduling adherence.
• Text campaigns: Launch bulk text campaigns for promotions, announcements, or updates
• Smart scheduling: Automate appointment scheduling and confirmations, streamlining the booking process.
• Review requests: Automatically solicit client reviews post-appointment to build online reputation.
• AI receptionist: Automatically answers missed calls with intelligent responses via text or voice. AI receptionist captures intent and helps initiate the right action, without human intervention.
• Mobile & Desktop Access: Make and receive calls or manage voicemails from any device, whether in-clinic or remote.

Emitrr Pros

• No downtime: With Emitrr, you do not have to worry about poor downtime; the software is well-tested and offers 99.99% uptime for uninterrupted calling. 
• Easy-to-use VoIP features: Emitrr has a sleek dashboard, everything is pretty self-explanatory, and is extremely easy to use.  
• Excellent call quality: Emitrr offers HD-quality audio so that you can communicate with your customers flawlessly. 
• Easy dashboard set up & training: Setting up Emitrr and the software’s training process is quick and easy, allowing you to get started pretty quickly. 
• Seamless Integrations: This VoIP business phone system can be integrated with your CRM/EHR/PMS tools seamlessly. 
• Affordable & flexible pricing: Get access to a wide range of features and great value for money with Emitrr’s affordable and flexible pricing plans. 
• Plenty of features: This small business VoIP phone system comes with a variety of features not only for calling but also for texting, review management, and more, which you can add to your plan.

Emitrr Cons

• Some amazing features are still under development and will be rolled out soon.

Emitrr Pricing

Here’s a breakdown of the Emitrr pricing plans:

VOIP Pricing	Standard / User / Month	Pro / User / Month
Monthly Plan	$25.00	$35.00
Yearly Plan	$20.00	$30.00

Emitrr Integrations

Emitrr offers 1000+ integrations across different industries such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Rating

Emitrr has a solid 4.8-star rating on Capterra.

Emitrr Reviews

“10/10 – they are very responsive and love hearing ideas of how we will use it and what additional features would be helpful.”

“ABSOLUTELY AMAZING experience! Emittr has allowed such a better experience between our employees & our customers.”

(Source: Capterra)

2. Dialpad

What is Dialpad?

Dialpad is an AI-supported platform that offers a therapist phone system functionality for its users. This secure phone system for healthcare combines smart calling features with AI tools to improve communication, reduce manual tasks, and provide insights into every conversation. Businesses can use this HIPAA-compliant calling for therapists not just for calls, but also for messaging, video meetings, and seamless integrations with other tools. With HIPAA-compliant therapist phone system options available, it’s a strong choice for organizations that need both efficiency and security. Dialpad’s features offer business efficiency along with reputation management.

Dialpad Features

• Call Routing: Directs incoming calls to the appropriate department or person based on predefined rules.
• Call Monitoring: Enables real-time observation of calls to maintain quality standards and offer support when needed.
• Call Conferencing: Facilitates group discussions by allowing multiple participants to join the same call.
• Call Recording: Records calls for purposes such as training, compliance, or later review.

Dialpad Pros

• High-Quality Audio: This therapist phone system delivers clear sound for both voice and video calls, ensuring smooth communication.
• AI-Powered Features: Uses artificial intelligence to enhance conversations by transcribing calls and providing insights.
• User-Friendly Interface: Designed for easy setup and navigation, making it accessible for all users.
• Accurate Transcriptions: Generates precise call transcriptions for better documentation and reference.

Dialpad Cons

• Integration Challenges: Experiences difficulties when connecting with certain third-party applications and systems.
• Feature Limitations: Lacks some advanced capabilities that competitors offer.
• Misleading Marketing: Some advertised features may not fully align with the actual service provided.
• Complicated Cancellation Process: Users may face hurdles when trying to terminate their subscription.
• Undisclosed Charges: Hidden fees or unexpected costs that are not transparently communicated upfront.

Dialpad Pricing

There are three Dialpad pricing options available:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho
• And more!

Dialpad Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Dialpad Rating

This therapist phone system has a 4.2-star rating on Capterra.

Dialpad Reviews

“Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great.”

“It is all a scam i don’t like the way they use deceptive tactics to trick new customers into contracts”

(Source: Capterra)

3. RingCentral

What is RingCentral?

RingCentral offers a full suite of VoIP features designed for small businesses, making communication easy and reliable. Known for its strong customer support and flexible pricing, this HIPAA-compliant calling for therapists a go-to choice for practices that want dependable service without breaking the budget. Their MVP, RingEx, is a cloud-based platform that delivers HIPAA-compliant VoIP phone services, video meetings, and messaging options around the clock, ensuring your team stays connected to clients anytime, anywhere.

RingCentral Features

• Cloud-Based VoIP Calling: Enables high-quality voice calls over the internet, reducing reliance on traditional phone lines.
• Auto-Attendant and IVR: This HIPAA-compliant calling for therapists automates call routing, directing clients to the appropriate department or staff member without manual intervention.
• Mobile App Integration: Allows staff to make and receive calls, access voicemail, and manage messages on-the-go, ensuring constant connectivity.
• Call Analytics and Reporting: Provides insights into call volumes, durations, and patterns, aiding in resource allocation and identifying areas for improvement.
• Integration with Practice Management Software: Offers integration capabilities with various practice management systems, centralizing client information and communication records.

RingCentral Pros

• Scalability: Accommodates growth, making this secure phone system for healthcare suitable for both small clinics and larger veterinary hospitals.

• Enhanced Mobility: The mobile app ensures that veterinarians and staff can stay connected with clients, even when away from the clinic.

• Improved Client Experience: Features like auto-attendant and call routing reduce wait times and ensure clients reach the right person promptly.

• Comprehensive Communication Tools: This therapist phone system ombines voice, video, and messaging, reducing the need for multiple communication platforms.

RingCentral Cons

• Complexity for Smaller Practices: The extensive feature set may be overwhelming for smaller clinics, leading to underutilization.
  
• Cost Considerations: Pricing may be higher compared to other VoIP solutions, which could be a concern for budget-conscious practices.
  
• Integration Limitations: While integration is possible, this therapist phone system may require additional setup and maintenance, depending on the existing systems in place.
  
• Learning Curve: Staff may require training to fully utilize all features, potentially impacting initial productivity.

RingCentral Pricing

There are three RingCentral pricing options available:

• Core: $30 per user per month
• Advanced: $35 per user per month 
• Ultra: $45 per user per month

RingCentral Integrations

This VoIP for therapy practices offers various integration options:

• HubSpot
• Zendesk
• Google
• Mailchimp
• And others

RingCentral Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

RingCentral Rating

RingCentral has a 4.3-star rating on Capterra.

RingCentral Reviews

“It is dependable, good voice quality, plenty of features (more than we ever would use) at a great price point.”

“In terms of the application and features, they were good. It was easy to use and manage. But when you needed support, their people were not savvy.”

(Source: Capterra)

4. Nextiva

What is Nextiva?

Nextiva promises seamless communication between businesses and clients. Nextiva is an enhanced VoIP platform with AI services. The HIPAA-compliant texting for therapists offers personalized communication tools for better client engagement. Let’s have a quick look at this HIPAA-compliant texting for therapists:

Nextiva Features

• Multi-Level Auto-Attendant: Custom call flows that guide pet owners to the right department or team member, ideal for separating general inquiries from emergency calls.

• Voicemail to Email/Transcription: Voicemails are instantly transcribed and sent to email, helping staff respond more quickly and prioritize critical messages.

• Smart Call Routing: This HIPAA-compliant calling for therapists routes calls based on availability, department, or time of day, especially helpful for clinics with part-time staff or rotating shifts.

• Call Analytics Dashboard: Real-time and historical reporting on call volumes, durations, and missed call trends, helping managers optimize staffing.

• Mobile & Desktop App: With this VoIP for therapy practices staff can stay connected via softphone from anywhere in the clinic, offsite, or while rotating between branches.

Nextiva Pros

• Ideal for Growing or Multi-Location Clinics: This secure phone system for healthcare scales easily, making it well-suited for veterinary groups, mobile services, or clinics expanding across locations.
  
• Improves Phone Response Management: With call queues, auto-replies, and smart routing, teams reduce wait times and avoid missed calls during peak hours.
  
• Flexible Setup for Varied Clinic Schedules: With this HIPAA-compliant calling for therapists clinics can set routing rules based on business hours, emergency availability, or specific vet schedules.
  
• Reliable Call Quality and Uptime: Backed by strong infrastructure and uptime guarantees, Nextiva ensures client calls aren’t disrupted even during high-traffic periods.

Nextiva Cons

• Not Purpose-Built for Veterinary Practices: Lacks veterinary-specific workflows or integrations unless configured manually.
  
• Feature Overload for Smaller Clinics: This mental health phone service’s advanced features may go unused in single-location practices with low call volume.
  
• Requires Manual Integration With PMS Tools: Syncing client data or appointment logs with tools like AVImark or Cornerstone may require third-party support or workarounds.
  
• Setup and Customization Can Take Time: Configuring call flows and dashboards to match your clinic’s operations may require technical help, especially during onboarding.

Nextiva Pricing

There are four Nextiva pricing options available:

• Digital
• Core
• Engage
• PowerSuite

Nextiva Integrations

• Zoho CRM
• Dynamics 365
• Hubspot CRM
• Zendesk Suite and more

Nextiva Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Phone Support

Nextiva Rating

This Mental health phone service solution has a 4.6-star rating on Capterra.

Nextiva Reviews

“The overall experience has been surprisingly easy and comfortable with minimal hardship.”

“Not a very good one. We have been making it work but are very dissatisfied. It’s just not a fit for us and our practice.”

(Source: Capterra)

5. CallHippo

What is CallHippo?

CallHippo is a business VoIP system that focuses on efficient customer connection using VoIP functionality. This mental health phone service solution offers advanced analytics and integrations for better business productivity. Let’s have a quick look at this HIPAA-compliant phone system for therapists:

CallHippo Features

• Call Recording: The process of capturing and saving phone conversations for training, compliance, or quality assurance purposes.
• Call Reporting: Generating detailed reports on call data, such as volume, duration, and agent performance, to analyze trends and improve operations.
• Call Routing: Directing incoming calls to the appropriate agent or department based on predefined rules or real-time availability.
• Contact Management: Organizing and maintaining a database of customer or client contact information for easy access and communication.
• IVR/Voice Recognition: This mental health phone service solution is an automated system that interacts with callers, allowing them to navigate options via voice or keypad input for routing or information retrieval.

CallHippo Pros

• User-friendly: This VoIP for therapy practices is intuitive and simple for users to navigate, even without technical expertise.
• Easy setup: Getting started with CallHippo is quick and hassle-free, with minimal configuration required.

CallHippo Cons

• Unfair billing practices: Users have reported issues with unexpected charges or billing discrepancies.
• Bad call quality: Some users experience poor call clarity or frequent disconnections.
• Cancellation issues: Customers face challenges when attempting to cancel services, with delays or complications in the process.

CallHippo Pricing

• CallHippo pricing starts at $20 per user per month 

CallHippo Integrations

This HIPAA-compliant phone service for therapists integrates with various tools:

• Slack
• Salesforce Sales Cloud
• Zapier
• Freshdesk
• Pipedrive
• Zendesk Suite
• ActiveCampaign
• EngageBay CRM

CallHippo Customer Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum
• 24/7 (Live rep)

CallHippo Ratings

• Capterra – 4.4 / 5
• G2 – 4.4 / 5

CallHippo Reviews

“Terrible! Easter egg hunt to get any information or support. Nickel and diming for every single option. Once determined that a functionality is not working they have the guts to ask fixing their issues for a $2,000 fee. Terrible.”

“it’s a fraud, they charge us a year in advance and refuse to refund although we don’t use the service for long time !! i emailed customer service few times and they refuse to credit the next year . i have never heard of such thing !!! be carful !!!”
Source:Capterra

6. Vonage

What is Vonage?

The Vonage communication software is meant for business communications using VoIP functionality.  This mental health phone service solution as a HIPAA-compliant phone for therapists, brings out cost-effective VoIP features for better productivity and patient satisfaction. Here is a quick look at this HIPAA-compliant texting for therapists:

Vonage Features

• HD Voice Quality: Delivers high-definition audio for clear and professional client interactions.
  
• Mobile and Desktop Apps: Allows staff to manage calls, messages, and voicemails from various devices, facilitating communication on the go.
  
• Call Routing and Auto-Attendant: This mental health phone service solution automates call distribution to appropriate departments or personnel, improving response times.
  
• Voicemail to Email Transcription: This VoIP for therapy practices converts voicemails into text and sends them to email, enabling quick review and response.
  
• Integration with Business Applications: This mental health phone service solution offers compatibility with various CRM and practice management systems, centralizing client information.

Vonage Pros

• Scalability: Suitable for veterinary practices of varying sizes, with features that support growth and multiple locations.
  
• Enhanced Mobility: Mobile applications ensure that staff can stay connected with clients, even when away from the clinic.
  
• Improved Client Experience: Features like call routing and voicemail transcription contribute to more efficient and responsive client communication.
  
• Comprehensive Communication Tools: This VoIP for therapy practices combines voice, messaging, and video conferencing, reducing the need for multiple platforms.

Vonage Cons

• Customer Support Challenges: Some users have reported difficulties with customer service responsiveness and issue resolution.
  
• Service Reliability Concerns: Instances of call quality issues and service interruptions have been noted, potentially impacting clinic operations.
  
• Complexity for Smaller Practices: The extensive feature set may be overwhelming for smaller clinics, leading to underutilization.
  
• Integration Limitations: While integrations are available, compatibility with specific veterinary practice management systems may require additional setup.

Vonage Pricing

• Contact support

Vonage Integrations

• Salesforce Sales Cloud
• Google
• SugarCRM
• Microsoft Outlook

Vonage Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Phone Support
• 24/7 (Live rep)
• Chat

Vonage Rating

Vonage has a 4-star rating on Capterra.

Vonage Reviews

“I like that we are able to call our clients and have the number show up as our business number, while also having the ability to give out a direct line for them to call.”

“It worked OK but it wasn’t great. I switched away and probably would not return.”

(Source: Capterra)

7. 8X8

What is 8×8?

The 8X8 is an all-inclusive software for phone, video, and messaging. This HIPAA-compliant phone app for therapists platform focuses on unified customer engagement throughout businesses. The 8X8 app offers voicemail over VoIP, flexible call flows, and global coverage. Here is a quick look at this HIPAA-compliant texting for therapists:

8X8 Features

• Automated Attendant: An automated system that greets and directs incoming calls to the appropriate department or person.
• Call Center Management: Tools that help monitor, control, and optimize call center operations for improved efficiency.
• Call Conferencing: A feature that allows multiple participants to join a single call for collaborative discussions.
• Call Logging: The process of recording details of every call made or received, including time, duration, and contact information.
• Call Recording Software: A tool that records phone conversations for quality assurance, training, or compliance purposes.
• Call Routing: The process of directing incoming calls to the right agent or department based on predefined rules.
• Mobile Access: The ability to access communication tools and services via mobile devices for flexibility and on-the-go management.
• Online Voice Transmission: The process of transmitting voice data over the internet, often using VoIP technology.
• IVR/Voice Recognition: Interactive Voice Response systems that use voice recognition technology to assist with call handling and navigation.

8X8 Pros

• Flexibility and Ease of Use: This VoIP for therapy practices offers a user-friendly hosted system that’s easy to set up and maintain while delivering high performance.
• Consistently Good Call Quality: The platform ensures crystal-clear calls, maintaining top-notch voice quality for every conversation.
• Robust Features and Reliable Connectivity: 8×8 provides powerful features and dependable connectivity, significantly enhancing business communication.
• Seamless Integration with Mobile App: 8×8’s smooth integration between VoIP handsets and mobile apps ensures a consistent and reliable communication experience.

8X8 Cons

• Terrible Customer Experience: The service provided resulted in one of the most frustrating customer experiences.
• Unwanted Charges: Despite attempts to address the issue, the customer’s card was charged again the following month without resolution.
• Unhelpful Auto-Response: The customer’s attempt to resolve the issue through email led to an automated reply that was not helpful.
• Poor Customer Support: The customer service team inaccurately blamed outdated phones for the issues, failing to offer a proper solution.

• Subpar Customer Service: Interactions with 8X8 support were marked by frustration and a lack of effective resolution.
• Unexpected Billing Issues: Recurring charges persisted despite customer attempts to rectify the situation.
• Unsatisfactory Automated Responses: Automated emails provided insufficient support and failed to address the customer’s concerns.
• Misdiagnosis and Ineffective Solutions: Support representatives incorrectly attributed issues to outdated devices, hindering the resolution process.

8X8 Pricing

• The 8X8 pricing has different subscription packages. The basic package starts at $24 per month for limited features. 

8X8 Integrations

This VoIP for therapy practices has integration options: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8X8 Support Channels

• 24/7 (Live rep)
• Chat
• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support

8X8 Ratings

• Capterra:  4.0 / 5
• G2:  4.0 / 5

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

8. Weave

What is Weave?

Weave is another HIPAA-compliant phone system that offers a unified communication tool to healthcare providers. From offering cloud-based calling to omnichannel support, detailed analytics, and advanced call routing, it is a robust therapist phone system. 

Weave Features

• VoIP Phone System: Enables clinics to make and receive calls over the internet, reducing reliance on traditional phone lines and offering flexibility in communication.

• Call Pop: Displays client and pet information instantly when a call is received, allowing for personalized and efficient interactions. 

• Two-Way Texting: Facilitates real-time communication with clients via text, improving responsiveness and client satisfaction.

• Appointment Reminders: Sends automated reminders to clients, reducing no-shows and keeping schedules full. 

• Payment Processing: Offers various payment options, including text-to-pay and online billing, streamlining the payment process for clients. 

Weave Pros

• Enhanced Client Engagement: By integrating communication tools, Weave allows for more personalized and timely interactions with clients, improving satisfaction and loyalty.
• Operational Efficiency: Automating tasks like appointment reminders and payment processing frees up staff time, allowing them to focus more on patient care.
• Scalability: Weave’s features support multi-location practices, making this secure phone system for healthcare suitable for growing veterinary clinics.
• User-Friendly Interface: This Healthcare VoIP is designed with ease of use in mind, Weave’s platform is intuitive, reducing the learning curve for staff.

Weave Cons

• Connectivity Issues: Some users have reported occasional glitches and connectivity problems, which can disrupt operations. 
• Learning Curve: The extensive feature set may require time for staff to fully adapt and utilize all functionalities effectively.
• Cost Considerations: Pricing of this Healthcare VoIP may be higher compared to other solutions, which could be a concern for smaller practices. 
• Limited Advanced VoIP Features: While this Healthcare VoIP offers a solid VoIP system, this secure phone system for healthcare may lack some advanced features found in specialized VoIP providers.

Weave Pricing

There are 3 Weave pricing plans:

• Ultimate
• Elite
• Pro

Weave Integrations

• Mindbody
• eClinicalWorks
• athenaOne
• ezyVet and more!

Weave Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• Chat

Weave Rating

This Healthcare VoIP has a 4.3-star rating on Capterra.

Weave Reviews

“We love it! It was the best investment we made. The feedback we get from patients is so positive and they are so happy we are using this platform for our communication needs.”

“It has it’s pros and cons. It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.”

(Source: Capterra)

9. Podium

What is Podium?

Podium is a robust AI-powered communication solution that is designed to help healthcare businesses handle high call volumes, texts, and missed inquiries efficiently. Here is a quick look at this HIPAA-compliant therapist phone system:

Podium Features

• AI-Powered Call Transcripts and Summaries: Automatically records and transcribes calls, providing summaries that help staff quickly understand client needs and maintain accurate records.
  
• Switch to Text: This Healthcare VoIP allows clients to switch from a call to a text conversation, reducing call volume and enabling staff to manage multiple interactions simultaneously.
  
• After-Hours Call Routing: Routes calls received outside of business hours to specific extensions, numbers, or voicemail boxes, ensuring clients can leave messages or reach the appropriate contact.
  
• Re-Engage Missed Callers: Automatically sends a text message to missed callers, allowing the clinic to follow up and potentially secure appointments that might have been lost.

Podium Pros

• Enhanced Client Engagement: Features like “Switch to Text” and automated follow-ups help maintain continuous communication with clients, improving satisfaction and retention.
  
• Operational Efficiency: AI-driven call summaries and centralized messaging reduce administrative workload, allowing staff to focus more on patient care.
  
• Improved Response Times: Automated responses to missed calls and the ability to manage communications from a single platform enable quicker client interactions.Podium
  
• Scalable Solution: Podium’s features can support growing practices by handling increased communication demands without a proportional increase in staff.

Podium Cons

• Cost Considerations: Podium’s pricing may be higher compared to other VoIP solutions, which could be a concern for budget-conscious practices.

• Learning Curve: Staff may require time and training to adapt to the comprehensive features and workflows of the platform.

• Mobile App Limitations: Users have reported issues with the mobile app, including glitches and a less user-friendly experience compared to the desktop version. 

• Customer Support Challenges: Some users have experienced difficulties with customer support, particularly regarding service cancellations and billing inquiries.

Podium Pricing

• Contact support

Podium Integrations

• BigCommerce
• AthenaHealth
• AdvancedMD
• ADF Leads
• AMS Pro and more

Podium Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Podium Rating

Podium has a 4.3-star rating on Capterra.

Podium Reviews

“It was mostly enjoyable. The price may need evaluation.”

“Not great. I’m sure it’s the right fit for a large company with deep pockets and the need for a bunch of bells and whistles, but we are not that.”

(Source: Capterra)

10. OhMD

What is OhMD?

OhMD is another cloud-based HIPAA-compliant phone system for therapists that offers a comprehensive patient communication solution for healthcare providers. This robust platform includes voice, messaging, video conferencing, and integrations with various business applications to help streamline patient communication and improve their experience.

OhMD Features

• AI voice assistant: Use OhMD’s new voice assistant to answer phone calls. 
• EHR integrations: Seamlessly connect OhMD with your existing PHM/EHR software. 
• Call-to-text: Give patients the ability to opt for a text conversation right from your phone menu, speeding up your communication workflow.
• Broadcast & reminders: This Healthcare VoIP send reminders and broadcast messages to your patients for different use cases, 
• Website chat: Add a website chat widget, and convert visitors into customers. 
• Video visits: Launch a patient video visit or phone call in a single tap from a text message.
• Single-click calls: Call patients from the chat thread in a single click.

Pros of OhMD

• HIPAA compliant: This Healthcare VoIP is a HIPAA-compliant VoIP system for healthcare and comes with encryption and other essential security features. 
• Live website chat: OhMD offers a live website feature that helps in converting visitors into potential patients. 
• Video visit: Using OhMD’s video visit feature, you can cater to your patients from anywhere and offer them more flexibility. 
• Plenty of features: This software comes with plenty of features, be it for texting, reputation management, or automation. 

Cons of OhMD

• Expensive: OhMD’s paid plan starts at $250 a month, which is quite expensive compared to other OhMD alternatives. 
• Lacks app: The biggest disadvantage of OhMD is that it does not offer an app even with the paid plan, which means this secure phone system for healthcare does not support remote calling.  
• Limited calling features: Since OhMD is mostly an SMS communication app, it supports very limited calling features.

OhMD Pricing

OhMD’s pricing plans start at $250/month which is quite expensive. 

OhMD Integration

This platfrom for secure communication for therapists integrates with PMS and EHR software seamlessly, including:

• Athenahealth
• Allscripts
• Cerner
• DrChrono
• AdvancedMD
• Veradigm
• Epic
• eClinicalWorks

OhMD Customer Support Channels

• Email
• Wechat
• Phone

OhMD Reviews & Ratings

OhMD has a rating of 4.8/5 on g2 and here’s what OhMD users are saying:

“I like using OhMD because most patients have their phones set up to block unknown callers, and many don’t even check their voicemail.”

“I’ve only been using OhMD for about 2 months so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

Source: g2

Benefits of Using HIPAA-Compliant Phone Services for Therapists

Cost savings

The VoIP phone system is completely cloud-based, and no wiring of traditional phone systems is required. With VoIP, businesses can easily cut excessive setup costs and save a lot of time. Businesses can achieve better productivity and cut long hours of wait on phone lines with HIPAA-Compliant Phone Services for Therapists.

Security and Compliance

The bond of trust is of utmost importance between a patient and a therapist. As therapists, healthcare professionals do receive and go over some sensitive personal details of patients that need to be secured. That’s why therapists as healthcare professionals should select the best HIPAA-compliant phone for therapists that abides by the specifications and regulations laid down by the Health Insurance Portability and Accountability Act (HIPAA) in 1996. 

Thereby HIPAA-compliant phone services for therapists keep client data and sensitive info secret without any data breach. 

Uptime reliability

VoIP system offers the highest uptime and best call quality for patient satisfaction. With the help of fast and secure internet, VoIP phone services can provide its services in difficult remote areas, offering businesses constant contact with clients hence better outreach and business efficiency.

Improve patient engagement

The best part about HIPAA-compliant phone service for therapists is the seamless communication with patients. With VoIP connecting with patients, sending voicemails, and getting transcription messages, reminder calls, security, and call quality are achieved.  So achieve seamless patient engagement for your business with HIPAA-compliant phone services. 

Enhanced patient experience

Therapists can better serve their patients and focus on their well-being without worrying about business outreach. Smooth and secure communication for therapists through VoIP improves patient experience and increases business productivity. With easy and secure reachability, the business gains a good reputation, and the business demands upscale, leading to growth. 

Why is Emitrr the Best HIPAA-Compliant Phone Service For Therapists?

If you are looking for a HIPAA-compliant phone for therapists, then look no further. Emitrr can be the best HIPAA-compliant phone for therapists in today’s day and age. At Emitrr, we focus on optimizing your client’s VoIP experience, focus on call quality, and monitor the patient-therapist dynamic for better outreach, while also ensuring that all patient information is secure. Emitrr’s main goal is to offer its customers the best VoIP features under their budget for their business goals. 

Excellent Uptime

Emitrr, the best HIPAA-compliant phone app for therapists offers an uptime of 99.99% as a HIPAA-compliant phone service for therapists. With Emitrr the therapists and other healthcare providers can be rest assured about the call quality. The high uptime and constant good call quality lets you connect with your patients from anywhere within seconds. This instant communication lets patients and clients believe in your business outreach and helps you upscale your business demands. 

Advanced Analytics

Emitrr software lets you take care of your patients while it takes care of your business performance. Emitrr offers advanced analytics to improve average call response time, average handle time, and missed calls. With Emitrr you can monitor and improve call quality and call routing channels. So, as one of the best HIPAA-compliant phones for therapists, Emitrr helps you leverage analytics to stay ahead of the curve. 

Call Pop feature for efficient inbound call notifications

The call pop-up feature of Emitrr’s VoIP system is really advantageous for inbound calls. The Call pop-up feature displays information about a caller when they call so that the receiver has some prior knowledge about the caller. This saves time and increases the efficiency of inbound calls. 

Additional intuitive features for better business outcomes

Beyond the normal average VoIP phone features – enjoy easy automation, texting capabilities, missed call to text, unwavering customer support, and much more with Emitrr. The Emitrr software focuses on overall business growth. So, as a HIPAA-compliant phone for therapists, Emitrr offers VoIP features, SMS capabilities, and advanced analytics for optimum scalability. 

Seamless integration with EHR/EMR

Emitrr offers easy integration with EHR/EMR systems for more than 1000+ software. So you can easily import your contact list, and medical records without any data inconsistencies. 

Frequently Asked Questions

Conclusion

After weighing the pros and cons of so many HIPAA-compliant phones for therapists, we have come to a conclusion. One software that surpasses all expectations is Emitrr. The Emitrr software fits well as the best HIPAA-compliant phone for therapists with its exceptional features and business-driven output results. Book a demo today to select which Emitrr’s use case suits you best!