Top 8 Phreesia Alternatives: A Detailed Comparison

Introduction 

Are you currently using Phreesia as a patient engagement platform but not able to get optimum results? Are you contemplating whether to switch to a better Phreesia alternative or not? Then, this detailed guide is the solution to your confusion. Compare the top 8 Phreesia alternatives that are ruling 2024 on the basis of their features, price, support, and reviews; and make an informed decision.

Phreesia is a Software as a Service(Saas) based platform that supports the patient’s needs in healthcare. While Phreesia does offer a patient management system to healthcare practitioners for patient engagement; it also encompasses some limitations pertaining to support, price, and features. These limitations are causing Phreesia users to look for an alternative. If you are also looking for a Phreesia alternative to boost patient engagement, keep reading!

Get ready to explore the best Phreesia alternatives of 2024.

Top Phreesia Alternatives 

Take a look at these efficient Phreesia competitors and find the most suited one for your business needs.

1. Emitrr
2. Luma Health 
3. Solutionreach
4. Doctible
5. Zingit
6. Review Wave
7. Intiveo
8. Mend

Let’s examine these Phreesia alternatives in detail. 

Key Points To Examine While Selecting A Phreesia Alternative 

1. Features 

For a software platform, the features resemble the organs of a body. The organs need to function together, with efficacy so that the body runs smoothly. The same goes for features. All the features should be cutting-edge and well-integrated yet simple to use to increase the productivity of the patient engagement platform. 

Emitrr has all the features to provide seamless patient intake. Digital forms, survey reports, missed calls to text, and schedule-based texting are some of Emitrr’s best features for increased patient intake. Emitrr collects all important patient information through patient intake forms to facilitate healthcare professionals’ patient engagement. All sensitive and private information is also gathered through such patient intake forms, which helps healthcare practitioners understand their patient’s needs better. 

A successful business, no matter what scale, needs good software with compatible features. 

Let’s look at the features of Phreesia alternatives: 

Key Highlights:

• Emitrr emerges as the all-in-one stop for customer engagement. It offers the most unique and nuanced features like missed call-to-text, schedule-based texting, voicemail transcription, and many more. 
• The Phreesia app lacks many features when compared to other Phreesia alternatives such as — self-scheduling, automated reminders, survey reports, web chat support, etc.
• All the major texting capabilities needed for current healthcare patient intake are missing with the Phreesia software. 
• Emitrr is the only alternative that provides a schedule-based texting option for its customers.

2. Support 

Customer support is the most crucial part of any software. Good customer support ensures seamless communication with the customers. Customers love it when there is always someone ready to answer questions and solve problems. Strong customer support helps you focus on your goals and scalability. They handle all your raised queries to ensure smooth customer engagement.

Good customer support includes customized and quick solutions. With such support, you create a positive impact on the patients, gaining their trust.

Let’s see all the support options provided by different Phreesia alternatives:

Key Highlights:

• Emitrr encompasses all types of support channels such as 24/7 live rep support, phone support, chat capabilities, and email assistance
• All Phreesia alternatives offer email and phone support. 
• When we take a look at Phreesia software, it only offers limited support such as chat and phone support.
•  Emitrr and Mend are the only platforms that offer 24/7 live rep options for effective communication with the users. 

3. Pricing 

Pricing is a huge deal when selecting a patient engagement platform. So, contemplating pricing features is important for making an informed choice. Every customer is looking for a texting platform that offers seamless patient engagement and is also cost-effective. 

So, let’s understand the pricing of all the phreesia competitors.

Key Highlights:

• Emitrr offers all the cutting-edge features and is still budget-friendly. Emitrr has excellent support channels for quick solution management.
• When we look at Phreesia pricing, its cost increases considerably with increased features.
• Emitrr is rated the highest and SolutionReach is rated the lowest in terms of value for money 
• Phreesia pricing doesn’t justify value for money. Very Limited services are offered by Phreesia, which is not very fruitful for the healthcare management industries.

4. Customer Reviews

Lastly while making your final call for your preferred healthcare texting platform, don’t forget to check what other healthcare practices have to say about the platform. Customer reviews are an essential part of platform selection. They give you insight into how well the software performs in a real environment. Reviews also help you identify what challenges were faced by the customers with the texting software. 

We have got the latest reviews from Capterra for you.

Check out what customers have to say about the various Phreesia alternatives:

Emitrr

Key Highlights:

• Best customer support
• Wide range of budget-friendly features
• Easy customization
• 100% transparency 
• Budget-friendly with no hidden charges 

Phreesia

Key Highlights:

• Bad pricing structure with hidden additional charges 
• The scheduling integration doesn’t work 
• Bad management of patient appointments, more load on the healthcare helpers
• Disappointing user experience 

SolutionReach

Key Highlights:

• Solution Reach has poor customer service
• Additional charges for onboarding 
• Low-quality user experience

Luma Health

Key Highlights:

• Poor customer support and lack of accountability
• Ineffective solution management
• Lack of integration within the software
• Hidden charges 

Doctible

Key Highlights:

• Poor integration
• Miscommunication and delay of review requests

ZingIt

Key Highlights:

• Dysfunctional reminder setup 
• Limited features

Review Wave

Key Highlights:

• Poor integration
• Time-consuming 

Intiveo

Key Highlights:

• Poor customer service
• Support channels are ineffective 

Mend

Key Highlights:

• Not intuitive 
• Frequent technical glitches 

Top 8 Phreesia Competitors: Overall Comparison 

Key highlights: 

• Emitrr has the highest overall rating and SolutionReach has the lowest overall rating 
• Emitrr is rated 5 stars for its customer service, the best among all Phreesia alternatives 
• Emitrr and Doctible are rated the highest for their ease of use and features  
• After Emitrr, Doctible and ReviewWave have the highest overall rating

Why Should You Consider Switching To A Phreesia Alternative?

Whether you’re trying to find patient engagement software to fulfill your business needs or elevate your patient communication, learning about the latest nuanced software and its offerings is crucial. 

Phreesia is a reasonable name in the patient engagement software industry. Phreesia software offers all standard features and basic support channels for customers. But many users have complaints about the software. 

Problems like the patient intake survey link not functioning properly, poor EHR integrations with the platform, delayed scheduling of appointments, and Phreesia pricing issues have made customers look for Phreesia alternatives in the market. These operational hazards cause disturbances throughout healthcare management. Here are some core issues that are causing Phreesia customers to switch to better patient engagement solutions: 

Phreesia features

While the Phreesia app is a reasonable patient engagement software, it only offers standard features. On the other hand, many Phreesia competitors provide good engagement tools as well as full-fledged patient communication services such as reactivation, self-scheduling, rescheduling options, and many more. Phreesia doesn’t support the self-scheduling option, which makes it difficult for healthcare professionals to carry out scheduling tasks seamlessly. 

Phreesia pricing 

Every customer wants value for his money. But Phreesia’s pricing is a little overboard following the features they provide. This becomes a hassle, especially for small businesses. Phreesia pricing system also charges up considerably as the features/services demand increases. This causes consumers to not keep up with the platform.

Phreesia support 

As an engagement platform, Phreesia offers only a few support channels. These include phone support and email/help desk chat. They don’t have a 24×7 live support feature. This reduces the efficiency of the platform. The communication channel, being limited cannot automate support processes for any customer who needs immediate help.

Ease of Use 

Patient engagement platforms are of great help to healthcare practitioners. But they need to be easy to use. Many healthcare customers have experienced dissatisfaction with the Phreesia platform by their aged patients. The user interface is complex to use. The schedule request options don’t show updated entries. So, healthcare management has to do a lot of manual work. This defeats the objective of a patient intake system causing healthcare professionals to switch to other Phreesia alternatives. 

Why Is Emitrr The Best  Phreesia Alternative?

In the healthcare industry, the trust and confidence of the patients in the healthcare professionals is of utmost importance. Seamless patient engagement is given top priority. 

So the market for patient engagement platforms or services is ever-evolving.

 With the promising features of Emitrr and its user-friendly interface, customers can have the best patient engagement platform experience ever. 

Emitrr is an all-in-one stop for Customer engagement in healthcare, which supports all kinds of patient needs. Emitrr serves as an effective software to build trustworthy patient communication. 

Features that make Emitrr stand out from Phreesia Software 

Emitrr can be one of the best Phreesia alternatives as it offers a variety of features to establish a practical and easy patient software that caters to their healthcare needs.

Emitrr offers not only the standard features but also the most nuanced texting software features in the whole market. Having built a great reputation for itself, Emitrr is well known for the most swift customer service which even includes 24/7 live rep calls.

User-friendly software with optimum features

With Emitrr, patients can self-book online appointments with ease. Automated booking confirmation for customers to provide security with healthcare. At Emitter, hassle-free, automated, and timely appointment reminders are sent to customers so they never miss their slot. 

With Emitrr, the healthcare practices can increase their patient engagement. Features provided by Emitrr make the scheduling/rescheduling steps easy for the patients. Healthcare can reduce no show of patients by sending them automated reminders.

Emitter features include simplified patient intake forms to help understand the patient’s medical history. From this, it is clearly visible that Emitrr provides the most efficient patient communication, which was highlighted as a problem with the Phreesia app.

Best Customer Support 

Emitrr offers ultimate customer support. Our lightning-fast support team is known for delivering customized solutions. Among all the Phreesia competitors, Emitrr has the maximum support channels. Major healthcare reviewing platform users rate Emitrr a solid 5 out of 5, praising our exceptional service that earns hearts and referrals. Emitrr moves forward with a simple motto of serving customers with maximum support to maintain a market reputation. No more frustrations going back and forth with the support team. Get dedicated customer service for all your needs 24/7.

With Emitrr, the choice is crystal clear. Join Emitrr for the most content user experience.

Swift integrations

Emitrr offers more than 1000 integrations. Emitrr promises swift integration with your existing EMR/EHR/PMS systems. With the Phreesia platform, many customers had complaints regarding integration. They faced a lot of challenges in integrating patients’ phone numbers, EHR system history, etc. This made customers do a lot of manual labor. But with Emitrr’s quick automation and structured workflow, the customers can get easy integrations.  

Emitrr gives easy synchronization with your current CRM/EMR/EHR/PMS in healthcare. With this, customers can change repetitive tasks into automated campaigns. Now, using this feature, Emitrr boosts the efficiency of your business.

Frequently Asked Questions 

Conclusion 

Now that you have all the insights on these Phreesia alternatives, it’s decision time. We have done detailed comparisons of the features these platforms have to offer. Now, you need to decide which Phreesia alternative fits your needs. 

If you’re a healthcare practice using Phreesia and want to upgrade your patient engagement and satisfaction, then Emitrr is what you need. This intuitive software comes with ample features to make your patient engagement process seamless. Your upgrade is just one decision away!

Book a Demo now and level up your healthcare communication and patient engagement.