SlickText Alternatives for Business and Healthcare SMS

Introduction

SlickText alternatives make sense when you need more than a text marketing platform and want to use SMS for actual back-and-forth customer communication. SlickText is well-regarded for SMS campaigns, loyalty programs, and list growth, but it’s marketing-focused and doesn’t have the two-way inbox, shared team management, or VoIP features that businesses using texting for customer service or healthcare practices using it for patient communication actually need. These alternatives handle both outbound campaigns and inbound conversations in the same tool.

AI Summary

• SlickText is well-built for SMS marketing campaigns and loyalty programs but is not a two-way conversation tool.
• This blog covers alternatives that handle both outbound campaigns and inbound customer or patient replies.
• Compares SlickText’s keyword-based pricing against volume-based and flat-rate alternatives at similar monthly spend.
• Rates each alternative on shared inbox quality, HIPAA compliance, and whether you need two tools or one.
• Emitrr is highlighted for businesses that want SMS campaigns plus real two-way messaging in a single platform.

Why SMS Marketing Teams Eventually Need More Than Campaigns and Keyword Lists

• Complex Dashboard Navigation: SlickText’s tricky dashboard has left many customers frustrated. Easy navigation is key, as a user-friendly platform ensures a smooth experience. Confusing dashboards like SlickText can lead to wasted time and lost opportunities. Choosing a different platform with simple navigation offers clear benefits. You save time, avoid frustration, and focus on what truly matters – connecting with your customers effortlessly.

• No Real-Time Reporting And Tracking: Accurate tracking and reporting of text messages play an important role in assessing the success of your communication efforts. This feature provides insights into open rates, click-through rates, and customer engagement, all of which are essential metrics for refining your messaging strategy and understanding your customer’s preferences.
  
  If SlickText lacks this important capability, it clearly indicates that the platform may not be fully equipped to support your business goals. Without accurate tracking, you risk operating in the dark, unaware of what’s resonating with your customers and what’s falling flat. Switching to a platform that offers robust tracking and reporting ensures that your communication strategy is data-driven, leading to more effective campaigns and a stronger connection with your customers.

• Inadequate Customer Support: Effective customer support is vital for a successful platform experience. It ensures that your questions are answered promptly and any issues are resolved quickly. If SlickText’s customer support falls short, it’s a sign that it may not fully prioritize your needs. Consider exploring a different platform that offers reliable customer support, as having a responsive team by your side can make a world of difference in your journey.

Top 10 SlickText Alternatives

There are plenty of options that have emerged in the market that perform really well as compared to SlickText not only in terms of features but also in offering great value for money. If you are also looking for a SlickText alternative, here are some great options that you can consider and compare: 

1. Emitrr
2. EZ Texting
3. Textedly
4. Text Request
5. Attentive
6. Text-Em-All
7. Avochato
8. Textline
9. Birdeye
10. Podium

1. Emitrr : Best SlickText Alternative

Emitrr Overview

Emitrr is an all-in-one communication tool and an ideal SlickText alternative. Emitrr offers a wide range of features and functionalities to streamline client communication and improve your communication game. The features offered by Emitrr include 2-way text messaging, mass/bulk texting, group texting, sending follow-up texts, MMS messaging, drip campaigns, automated messaging, contact management: Manage, tag, and categorize all your contacts, automation, landline texting, and a lot more!! Not only in terms of features but also offering unparalleled support and in affordable pricing is something that makes Emitrr the best SlickText alternative. Here is a detailed look at the best SlickText alternative: 

Emitrr Features

• Omni-channel messaging: Interact with customers across various platforms like SMS, email, and social media from one unified interface.
• Customizable templates: Easily use or modify pre-built message templates to streamline communication.
• File sharing: Share multimedia files, such as images or documents, directly through text messages.
• Segmented list: Group contacts based on shared characteristics for targeted messaging campaigns.
• Drip campaigns: Schedule a series of automated messages to engage customers over time.
• Conversation tagging & folders: Organize messages by tagging them or sorting them into folders for easy retrieval.
• Web chat to text: Seamlessly continue website chat conversations through SMS.
• Auto-replies: Set automated replies for frequently asked questions to save time.
• Landline texting: Send and receive text messages using a landline phone number.
• VoIP: Utilize advanced VoIP features like call routing, analytics, and voicemail transcription for improved communication.
• Reputation management: Use tools to track feedback and manage online reviews to build your reputation.
• Appointment scheduling: Let customers book appointments via SMS or online tools.
• Autoresponders: Create automated responses that trigger based on customer actions or keywords.
• Call queues: Manage incoming call traffic with organized call queue systems.
• Call routing: Direct incoming calls to the appropriate department or agent based on the customer’s needs.
• Customizable templates: Modify message templates to fit the specific needs of your business campaigns.
• IVR (Interactive Voice Response): Use automated voice menus to route calls or gather information.
• Lead capture: Gather potential customer information for follow-up and conversion.
• Live chat: Engage with customers in real time via chat on your website or mobile app.
• Message personalization: Tailor messages to individual recipients for a more personalized communication experience.
• Multi-location: Manage communication across multiple business locations from a single account.
• Real-time analytics: Monitor campaign performance with up-to-date analytics.
• Real-time notifications: Get instant notifications about customer interactions, responses, or new messages.
• Review monitoring: Monitor customer reviews to stay updated on feedback and respond accordingly.
• Shortcodes: Use shortened codes for easier text message interactions and responses.
• Social media integration: Connect your social media accounts to streamline communication across channels.
• Surveys & feedback: Collect customer feedback and insights through surveys sent via text.
• Third-party integrations: Integrate with other software platforms to enhance functionality and streamline operations.
• Voicemail transcription: Automatically transcribe voicemails into text for easy reading and response.

Pros of Emitrr

• Easy-to-Use Interface: The user-friendly dashboard allows for easy navigation without requiring technical expertise.
• Clear and Transparent Pricing: Emitrr offers straightforward and affordable pricing with no hidden fees.
• Exceptional Customer Support: Emitrr is renowned for its outstanding customer support, earning a perfect 5/5 rating on trusted platforms like Capterra.
• Comprehensive Features: Emitrr provides a wide array of features designed to enhance customer communication for businesses.
• CRM Automation: Automate CRM tasks to improve operational efficiency and streamline customer interactions.

Cons of Emitrr

• Emitrr frequently introduces new features, and there are no significant drawbacks reported with the software.

Emitrr Pricing

• For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers plenty of integrations across different industries with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a robust rating of 5/5 star rating on Capterra.  Here’s what customers are saying about Emitrr: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“Transitioning from another platform to Emitrr has been such a relief for our program! The ease of use is exceptional – we are able to do what we were doing before in a fraction of the time. The features are very useful to us, and although we have plenty of options to communicate with our center members. Customer Support is absolutely wonderful. Indrani, Deep and Anmol are prompt, responsive, adaptable and friendly. They are always there when we have questions and need support.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

2. Textedly

Textedly Overview

Textedly is an SMS marketing platform that caters to businesses by allowing them to send large numbers of messages ranging from 10 to 100,000. It is a simple but user-friendly platform that offers the capability to send bulk text messages to customers. It offers features such as built-in link sharing, schedule messaging, mass texting, and a lot more!! Here is a detailed look at this software: 

Textedly Features

• 2-Way Messaging: Enables real-time text exchanges between businesses and customers for seamless communication.
• Communication Management: Streamlines and centralizes customer interactions across various channels.
• Drip Campaigns: Sends automated, scheduled messages over time to nurture customer relationships.
• Autoresponders: Automatically sends replies based on triggers like customer sign-ups or inquiries.
• Call Routing: Directs incoming calls to the right person or department according to pre-set rules.
• Event-Triggered Actions: Automatically initiates actions like sending messages when specific customer activities occur.
• Location-Based Marketing: Delivers targeted messages to customers based on their geographical location.
• Push Notifications: Sends real-time, clickable alerts to engage users instantly on their devices.
• Third-Party Integrations: Connects with other software to streamline workflows and expand functionality.

Textedly Pros

• User-Friendly: Users find the platform easy to navigate and user friendly
• Affordable Pricing: Customers appreciate the balance of competitive pricing, ease of use, and powerful features that improve their experience.
• Quick and Simple Setup: Users commend the platform’s quick and straightforward setup process for starting text campaigns.

Textedly Cons

• Limited Scalability: While suitable for small to mid-sized businesses, Textedly may not meet the needs of larger, growing enterprises.
  Limited Customization Options: Though user-friendly, the platform offers limited customization capabilities.
  No Dedicated Customer Support: Textedly only offers dedicated customer support with its higher-tier plans.
  Lacks AI Features: Textedly doesn’t include AI-driven automation or optimization tools.

Textedly Pricing

Textedly pricing offers different options that you can opt for:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• Zapier
• Salesforce
• MailChimp
• Zoho
• HubSpot
• Constant Contact
• Zendesk
• And more..

Textedly Reviews & Ratings

This SlickText alternative has a customer rating of 4.5/5 on Capterra and on g2 it has 4.6/5. Here’s what customers are saying about Textedly:

“Good price for messages, but not good service for companies who sending SMS to new monthly, fresh and updated lists of customers.”

“I had a poor experience with their customer support, which was unable to assist me with a basic issue and flaw with their platform. Rather than accommodate our needs, they were short and condescending with me over chat support. Due to their unwillingness and inability to fulfill our needs, they came up with poor excuses for why they couldn’t help us.”

Textedly Support Channels

• 24/7 (live rep) 
• Chat 
• Email/Help desk
• Phone support
  

3. Text Request

Text Request Overview

Text Request is a robust business texting platform primarily used for customer service, sales, and marketing. It is equipped with a wide range of features which include MS marketing, SMS review requests, appointment scheduling, message tags, a phone system, and a lot more. This SlickText alternative suits each business size and can be used across different industries. Here is a detailed look of this SlickText alternative: 

Text Request Features

• Mass Texting: Send bulk messages to large audiences simultaneously for marketing or updates.
• HIPAA-Compliant Texting: Ensure secure, HIPAA-compliant messaging for healthcare communications.
• Payments: Accept payments directly through text messages to streamline transactions.
• Reviews: Manage, request, and respond to reviews on platforms like Google and Facebook to boost your online reputation.
• SMS Chat: Start conversations via a live chat widget on your website, collecting contact info for follow-ups after visitors leave.
• Landline Texting: Use Text Request to send and receive texts through your office landline, toll-free, or VoIP numbers.
• API and Integrations: Use built-in integrations or customize workflows with Text Request’s API and webhooks.
• Message Templates: Save pre-written messages to send repeatedly to users for consistent communication.

Pros of Text Request

• Plenty of messaging features:: Text Request offers various messaging tools like scheduled texts, contact management, reports, SMS, and MMS.
• Great customer service: Customers often appreciate Text Request for its quick and effective support.
• HIPAA-compliant texting app:: Text Request is HIPAA-compliant, making it a secure option for healthcare providers.

Cons of Text Request

• Fixed Pricing Issues: Text Request’s non-flexible pricing forces customers to pay for the full plan, even if they use fewer features, leading them to consider other options.
  App Stability Concerns: The app experiences significant lags and crashes, especially under heavy workloads.
  Limited Integration Capabilities: Text Request faces difficulties in effectively connecting with other platforms.
• Messaging Performance Problems: Users frequently encounter challenges such as altered text limits, delayed alerts, and slow message delivery.

Text Request Pricing

There are four Text Request pricing options:

• Basic: $59 a month
• Starter: $139 a month
• Corporate: $279 a month
• Enterprise: $549 a month
  

Text Request Integrations

Here are the list of Text Request integrations: 

• Angi
• Clio
• HubSpot
• Help Scout
• FranConnect
• Pipedrive
• Mindbody
• Square
• Twilio
• And more..

Text Request Reviews and Ratings

Text Request customer rating on Capterra is 4.6/5 and on g2 is 4.6/5. Here’s what customers are saying about Text Request:

 “One of the worst experience I have had with a phone system switch and one that I want to get rid of as quickly as possible”

“It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.”

Source: Capterra

Text Request Support Channels

• Phone
• Chat
• Email
• Knowledge Base

4. EZ Texting

Ez Texting Overview

EZ texting is another SlickText alternative for every business side. The tool offers robust SMS marketing campaigns capabilities along with other standard features and fucntioanluties. It is easy to use that can be used by an individual without any technical knowhow. However there are some pain poutns which include: the complex and expensive pricing. Here is a detailed look of this SlickTetx alternative: 

Ez Texting Features

• Mass texting: Send bulk SMS messages to large lists, ideal for promotions or important announcements.
• AI-Powered SMS compose: Leverage AI technology to craft engaging messages and templates automatically.
• Two-way messaging: Interact with customers through real-time, two-way text conversations.
• Custom keywords: Generate unlimited SMS keywords for diverse campaigns to capture leads or engage customers.
• Generative AI: Automatically create personalized two-way SMS messages for customer engagement using AI technology.
• Customizable Templates: Use and modify message templates to ensure consistent communication.
• Drip Campaigns: Send a series of scheduled messages over time to nurture customer relationships.
• Keyword Tracking: Monitor and manage SMS keywords for campaign performance.
• Link Shortening: Shorten URLs to fit within SMS messages and track engagement easily.
• Scheduled Messaging: Pre-schedule SMS messages to be sent at the ideal time.
• Shortcodes: Use shortened numeric codes for faster customer opt-in or interactions.

Pros of EZ Texting

• Simple Setup and Onboarding: Setting up Ez Texting is quick and easy, with a streamlined onboarding process that customers value.
• Customer Support: Ez Texting provides reliable customer support, ensuring timely resolution of user queries.
• AI Automation: Ez Texting utilizes AI-powered tools like generative AI and AI-based message composition to help automate SMS drafting and customer interactions.

Cons of EZ Texting

• Message Delivery Issues: Many users face problems with message delivery, leading to important customer communications being missed.
• High Pricing: Some small businesses find Ez Texting to be more expensive compared to other similar services.
• Glitchy Software: Users report frequent glitches in the software, making simple tasks like setting up text campaigns unnecessarily difficult.

EZ Texting Pricing

Ez Texting pricing offers four plans:

• Launch: $20 per month, suitable for up to 500 contacts.
• Boost: $60 per month, designed for 500 to 2,000 contacts.
• Scale: $100 per month, accommodating 2,000 to 50,000 contacts.
• Enterprise: $3,000 per month for businesses with over 50,000 contacts.

EZ Texting Integrations

Ez Texting offers integrations with a wide range of software. Here is the list of software:  

• HubSpot
• Zapier
• SquareSpace
• Mailchimp
• Salesforce
• Vortext
• CustomerX
• QuickDesk
• And more..

EZ Texting Reviews & Ratings

EZ Texting has a rating of 4.3/5 star rating on Capterra and on G2 has a rating of 4.5/5. Here is what customers are saying about EZ Texting:

“Money RIPPERS…extravagant expensive. Really BAD .. THEY WILL RIP YOU.. “

“Sometimes there are delays with the sending so once it does out, the message is no longer relevant. Not a great setup for reoccurring messages.”

Source: Capterra

EZ Texting Support Channels

• Chat 
• Phone
• Email
• Faqs
• Knowledge Base

5. Attentive

Attentive Overview

Attentive is an AI powered SMS and email marketing platform as well as another robust competitor of SlickText. This SlickText alternative is not only AI powered but also excels when it comes to offering personalized services to improve customer experience. It offers an array of features which include: conversion tracking, automation, personalization, mass texting, marketing automation and alot more!! Here is a detailed description of this SlickText alternative: 

Attentive Features

• 2-Way Messaging: Enables businesses to send and receive messages, allowing real-time conversations with customers.
• Customer Segmentation: Divides customers into groups based on certain characteristics to deliver targeted messaging.
• Group Messaging: Allows sending messages to multiple recipients at once, simplifying mass communication.
• Lead Management: Tracks and manages potential customers to optimize sales and follow-ups.
• Marketing Automation: Automates repetitive marketing tasks like sending messages and managing campaigns.
• Mass Texting:
  Enables businesses to send bulk messages to a large audience simultaneously.
• Message Personalization: Customizes messages with details like names or preferences to make them more relevant.
• Push Notifications: Sends alerts directly to users’ mobile devices to keep them informed in real time.
• Scheduled Messaging:
  Allows users to set messages to be sent at a future date and time.
• Shortcodes: Uses short numbers to send messages, making it easier for recipients to respond quickly.
• Third-Party Integrations: Connects the platform with external tools or systems to extend its functionality.

Attentive Pros

• Outstanding ROI and Campaign Optimization: The platform offers great returns, with regular consultations to fine-tune campaigns and offer expert guidance.
• Exceptional Support and Quick Setup: The support team is instrumental and will help you in setting everything up.
• Valuable Training and Professional Development: Attentive offers excellent training and growth opportunities, helping users maximize the product’s potential.

Attentive Cons

• Feature-Rich Yet Lacks Certain Elements: While the software offers many features, there are still some functionalities that could be added.
• Integration Challenges with Non-Shopify Plus Accounts: The software struggles to integrate smoothly with accounts that are not Shopify Plus.
• Complex Campaign Setup: Setting up campaigns, particularly for the sign-up marketing box is a bit complicated.

Attentive Pricing

Attentive provides 30 day free trial and has variable pricing:

• Monthly costs: $300 plus $0.01 per SMS
• Quarterly minimums: Around $2,000–$3,000 per quarter
• SMS short codes: $500/month
• Carrier fees: Undisclosed

Attentive Integrations

Attentive integrates with a number of other software:

• Mailchimp
• Shopify
• Freshdesk
• Zendesk Suite
• Omnisend
• AfterShip
• Claviyo
• Drip
• And more!!

Attentive Reviews & Ratings

Attentive has 4.8 ratings on capterra and on G2 it has a rating of 4.7. Here is what customers arre saying about Attentive:

“The reporting system is a bit clunky, and requires some manual effort. Would love to see a dashboard within UI, or being able to report out on all messages (regardless of type) together.”

“I disliked the requirement to sign long-term agreements to get decent pricing. Additionally, some of the sales presentations had carrier charges listed in a small, gray text that made it more difficult to see the overall cost per SMS you were getting.”

Source: Capterra

Attentive Support Channels

• Live chat
• Phone
• Email
• Knowledge Base

6. Avochato

Avochato Overview

Avochato is another SlickText alternative and messaging platform designed to improve customer relationship. This SlickText alternative offers SMS, MMS, and live chat solutions. Additionally it seamlessly integrates with your existing software and CRM systems. It is an ideal platform for customer support, sales, and marketing teams, providing tools for live chat, automated responses, and team collaboration on conversations. Here is a detailed look at this SlickText alternative: 

Avochato Features

• 2-Way Messaging: Enables real-time communication between businesses and customers through text, allowing for seamless conversations.
• Call Routing: Automatically directs incoming calls to the appropriate person or department based on predefined rules.
• Communication Management: Centralizes and organizes all customer interactions across multiple channels for efficient tracking and response.
• Link Shortening: Reduces the length of URLs for easy sharing and better readability in SMS and marketing messages.
• Listing Management: Ensures accurate and consistent business information across online directories, search engines, and platforms.
• MMS: Allows businesses to send multimedia content, such as images and videos, to customers through text messaging.
• Mass Texting: Sends a large volume of text messages to multiple recipients at once for announcements or promotions.
• SMS Marketing: Engages customers through targeted text messages that promote services, offers, or events.
• Surveys & Feedback: Collects customer opinions and insights through SMS-based questionnaires or polls to improve services and engagement.

Avochato Pros

• Exceptional Customer Support: Avochato provides fast, responsive support that efficiently resolves issues, ensuring a smooth experience.
• Affordable and Valuable: It offers great pricing for the features and flexibility it delivers, adding value to communication efforts.
• Enhanced Office Communication: The software offers greater flexibility, improving communication workflows and overall office efficiency.
• Unmatched Customer Service: Avochato’s support team consistently provides the best customer service, exceeding expectations.

Avochato Cons

• Poor Customer Service: Customers report an overall negative experience with unhelpful and frustrating support, leading to dissatisfaction.
• Call/Text Integration Issues: A major downside is that the number used for texting doesn’t function well for receiving calls, causing confusion.
• Limited Bulk Messaging: Sending messages individually rather than in bulk is inconvenient and time-consuming for users with many clients.
• Lack of Tag Visibility: The smartphone app lacks the ability to display contact tags, which can be frustrating for users managing multiple contacts.
• No CRM Integration: Avochato does not integrate with CRM systems, limiting its usefulness for businesses relying on streamlined customer data management.

Avochato Pricing

Avochato pricing offers wide range of options: 

• Lite: $19/mo per user
• Standard: $35/mo per user
• Premium: Custom: For 10+ Users

Avochato Integrations

Avochato integrates with variety of software including: 

• Talkdesk
• Cognito Forms
• Slack
• Salesforce
• Zapier
• And more.

Avochato Reviews & Ratings

Avachato has a customer rating of 4.7/5 starts on Capterra and on G2 it has 4.4 /5 ratings. Here is what customers are saying about this SlickText alternative:

“Disappointed By Avochato: Do Not Recommend This Product”

“Sometimes it would glitch and I wasn’t able to use it for a couple of hours til the situation was resolved.”

Source: Capterra

Avochato Support Channels

• Phone
• Livechat
• Knowledge base
• FAQs

7. Textline

Textline Overview

Textline is a business text messaging platform that allows teams to have a communication with their customers via the text.  It’s designed for customer support and service teams, with features like team collaboration, shared inboxes, message templates, and analytics. Textline helps businesses provide immediate and personal customer service by keeping all communications in one central hub, which can be easily accessed and managed. Here is a detailed look at this software: 

Textline Features

• Appointment Management: Assists businesses in scheduling, tracking, and handling appointments effectively.
• Knowledge Base Management: Organizes and manages information so customers can quickly find answers.
• Lead Capture: Gathers customer details to convert potential clients into leads for future follow-ups.
• Mass Texting: Delivers SMS to a large group of recipients simultaneously, ideal for promotions or announcements.
• Automated Responses: Sends pre-programmed replies to customer queries for fast, consistent communication.
• Live Chat: Facilitates real-time interaction with customers via instant messaging on your website or app.
• Scheduled Messaging: Enables businesses to send messages at specific times to boost customer engagement.
• Real-Time Notifications: Provides instant alerts about important updates or new messages.
• Reporting/Analytics: Offers detailed insights and data to track performance and customer interactions.
• Surveys & Feedback: Collects customer opinions using customizable surveys to support better decision-making.

Textline Pros

• Simple Interface for All Users: The platform’s straightforward design makes it accessible to users without technical skills.
• User-Friendly and Easy to Implement: Users highlight the intuitive, user-friendly design that doesn’t require technical expertise to operate.
• Outstanding Customer Service: Customers commend Textline for its excellent customer support, which enhances user satisfaction.

Textline Cons

• High Pricing: Textline’s pricing starts at $20 per user, which can escalate significantly with more users.
• Hidden Fees: Users warn about hidden costs, such as industry fees and extra charges for messaging, making the service more expensive than expected.
• iOS Performance Issues: There are concerns about app performance on iOS, where some screens don’t display properly.
• SMS Sending Delays: Users experience frequent delays and errors when sending SMS, affecting workflow efficiency.
• Occasional Service Downtime: Users report temporary performance issues that affect reliability.
• Search Feature Limitations: Some users struggle with the search function, as names may not appear correctly if the input is too short or too long.

Textline Pricing

There are four Textline pricing options available:

• Limited: $20 per agent/month
• Standard: $30 per agent/month
• Pro: $50 per agent/month
• Enterprise: Custom pricing available based on specific needs

Textline Integrations

Here are some of the Textline integrations that you can find: 

• Salesforce
• Aircall
• HubSpot
• Zapier
• Slack
• Freshdesk
• Talkdesk
• Pipedrive
• And more.

Textline Reviews & Ratings

Textline customer rating on Capterra is 5/5 and on g2 is 4.5/5. Here’s what customers are saying about Textline:

“The reporting could be more advanced. In regards to reporting on business hours only, be able to see notes on dispositions, have a better view of an overall detailed reporting (i.e. dashboard) vs. pulling multiple reports.”

“ Creating departments, teams, and team members was a confusing. We have two numbers on our account and figuring out the best way to use both lines for our separate teams was confusing.”

Source: Capterra

Textline Suppport Channels

• Help Desk
• Knowledge Base
• Chat

8. Text-Em-All

Text-Em-All Overview

Text-Em-All is a mass texting platform that allows businesses and organizations to interact with their customers. The plqatform is not only easy to use but also offers plethora of features to syraemline customer communication. The most common feature of this SlickText alternative are notifications, alerts, and emergency communications, MMS, surveys and alot more!!! Here is a detailed overview of this software: 

Text-Em-All Features

• Message Library: Store and access saved audio and text messages for easy reference and reuse.
• MMS (Multimedia Messaging Service): Send multimedia content like images and files directly to customers via text messages.
• Surveys: Gather customer feedback easily through SMS-based surveys to gain valuable insights.
• Customizable Templates: Tailor message templates to suit your specific needs and branding requirements.Text Templates: Create reusable text message templates for future broadcasts or quick responses.
• Combo Broadcast: Send both voice and text messages simultaneously to reach customers through multiple formats.
• Live Chat: Engage with customers in real time via live chat, offering instant support.
• Two-Way Communication: Enable customers to reply to your messages, fostering interactive communication.
• Contact Management: Organize and manage customer information efficiently for personalized and targeted messaging.

Text-Em-All Pros

• Ease of Use: Text-Em-All is easy to manage regular and urgent communications
• Effortless Group Messaging and Call Tracking:  This software offers simple group messaging and also allows immediate tracking of the messages.
• Reliable Support and User-Friendliness: The software is user-friendly, backed by excellent technical support, and the team was always responsive to our needs.

Text-Em-All Cons

• Message Delays: There are frequent issue of delayed messages in sending and receiving.
• Confusing Updates: The updates in this SlickText alternative are quite complicated which also leads to confusion.
• Issues with pricing: The pricing of Text-Em-All is quite expensive and the affordable option does not offers necessary features. 

Text-Em-All Pricing

Text-em-all pricing provides a free plan with essential features, while their monthly plans begin at $19, depending on the size of the group. They also offer credit-based pricing, with rates between 5¢ and 9¢ per credit, depending on the volume.

Text-Em-All Integrations

Text-em-all offers integrations with a number of software and tools which include:

• Zapier
• Salesforce
• Shopify
• Facebook
• HubSpot 
• Pipedrive
• And more

Text-Em-All Reviews & Ratings

Text-em-all ratings are 4.7 on Capterra and 4.8 on G2. Here’s what customers are saying about Text-Em-All:

“You cannot share documents yet would be nice. Also, to add more characters 520 is not enough space as we play a pretty big role in the industry impacting our communities environment”

“Because we use this software so infrequently, there are some updates that can be confusing when trying to set up at a moments notice for emergency notifications.”

Source: Capterra

Text-Em-All Support Channels

• Phone
• Chat
• Email
• FAQs

9. Birdeye

Birdeye Overview

Birdeye is an AI powered customer interaction platform that also offers texting capabilities. This SlickText alternative offers extensive features such as landline texting, MMS texting, mass texting, email marketing, reputation management and alot more!! Here is a detailed look at this SlickText alternative: 

Birdeye Features

• Messaging AI: Utilize AI to automatically draft and send messages across SMS, social media, email, and web chat with ease.
• Appointments: Automate appointment reminders to increase booking rates and reduce no-show occurrences for your business.
• Customizable Fields: Personalize your message content by adding specific fields tailored to each customer or campaign.
• Lead Capture: Collect customer data through forms or interactions to build leads for future outreach and engagement.
• Mass Texting: Send bulk messages with personalized content and manage all responses in a single, streamlined inbox.
• Two-Way Texting: Reconnect with contacts who haven’t responded to emails or calls and engage in direct, one-on-one text conversations with those who do.
• Landline Texting: Use your existing business phone number for sending and receiving text messages while maintaining a professional image.
• Live Chat: Provide immediate communication through live chat to offer real-time support and assist customers instantly.
• Third-Party Integrations: Easily integrate with other tools and platforms to expand functionality and streamline your business operations.
• Message Personalization: Customize your messages with relevant details to create a more personalized and engaging experience for recipients.
• Surveys & Feedback: Send surveys to gather customer opinions and insights, enabling better decision-making and business improvements.

Birdeye Pros

• Boosts Online Reputation: Birdeye significantly enhances online reputation management, providing excellent customer support and an intuitive dashboard for easier monitoring.
• Advanced Automation Features: Automates texting, emailing, and review requests, helping businesses manage their reputation and build customer relationships with minimal effort.
• Seamless Setup Process: The setup is quick and smooth, with support from a dedicated Implementation Specialist to ensure efficient onboarding.

Birdeye Cons

• Complex Interface: The wide array of features can make the interface feel cluttered and overwhelming, especially for users who don’t need all the functionalities.
• High Cost for Small Businesses: With pricing starting at $299 per month, the platform may be too costly for smaller businesses or startups.
• Limited Customization in Texting: Users have noted limitations in customizing text communications, which can hinder personalized interactions with customers.
• Recurrent Old Correspondence: Some users have reported that old messages sometimes reappear in their inboxes without explanation, possibly due to system glitches or user error.
• Customer Support Concerns: Some users have reported delays and inefficiencies in resolving issues, indicating potential inconsistency in customer support quality.
• Ethical Concerns During Pandemic: There have been reports of questionable practices during the pandemic, raising ethical concerns about the company’s approach.

Birdeye Pricing

Birdeye pricing starts at $299 to $399 per month, making it a more expensive option compared to some other platforms.

Birdeye Integrations

Birdeye integrates with over 3,000 software and apps, including:

• drChrono
• Mindbody
• Appointy
• Adam
• Zoho Books
• Leap
• Cerbo
• Dentrix
• And many more.

Birdeye Reviews & Ratings

Customers generally praise Birdeye for its functionality and ease of use, though some users express concerns about pricing and customer support.

• Capterra: 4.7/5
• G2: 4.7/5

Here is what customers are saying about Birdeye:

“Over charged over promised bait and switch, deceit, and non stop billing issues! “

“Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I’m sure that’s correct. Just making people aware to avoid making the same mistakes as me and others.”

Birdeye Support Channels

Here’s a list of Birdeye customer support channels: 

• 24/7 (Live rep)
• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

10. Podium

Podium Overview

Podium is another SlickText alternative specifically designed for local businesses. It offers wide range of features that are tailored to acilitate communication and streamline operations. Podium also caters businesses in maintaining their online reputation along with automating the whole customer communication process. Here is a detailed look of this software: 

Podium Features

• Autoresponders: Automatically sends replies to incoming messages for quick responses.
• Campaign Scheduling: Allows businesses to schedule and send marketing campaigns at specific times.
• Real-Time Notifications: Sends instant alerts for new messages or important updates.
• Reporting & Statistics: Provides detailed reports and analytics to track performance.
• Reputation Management: Helps monitor and enhance a business’s online presence and customer feedback.
• SMS Messaging: Allows businesses to send direct text messages to customers for quick communication.
• Surveys & Feedback: Collects customer opinions and feedback through customizable surveys.
• Customizable Fields: Allows users to personalize data fields to meet specific business requirements.
• 2-Way Messaging: Facilitates real-time, interactive conversations between businesses and customers via text.
• Appointment Management: Streamlines the scheduling, tracking, and managing of appointments efficiently.
• Customizable Templates: Provides pre-designed templates that businesses can tailor to suit their needs.
• HIPAA Compliant: Ensures the secure handling of patient data, in compliance with healthcare privacy regulations.
• Scheduled Messaging: Automates message sending at pre-set times for convenience.
• Social Media Integration: Integrates messaging tools with social media platforms.

Podium Pros

• Effective Customer Communication: Businesses can efficiently communicate and gather feedback from customers.
• Streamlined Review Solicitation: The platform simplifies requesting and managing customer reviews.
• User-Friendly and Reliable: Podium is described as easy to use and dependable, suitable for both small and large businesses.

Podium Cons

• Poor Customer Service: Some users report that customer service is unhelpful and that there are delays in issue resolution.
• Contractual Difficulties: Users have experienced challenges when trying to cancel subscriptions, including continued billing after cancellation requests.
• Slow Setup Process: The setup process can be slow, sometimes taking up to 6 months to complete.
• High Pricing: Podium’s pricing can be high, ranging from $249 to $400 per month, which may be a challenge for small businesses.

Podium Pricing

Podium pricing starts at:

• Core: $399/month
• Pro: $599/month
• Signature: Custom pricing

Podium Integrations

Podium integrates with various third-party apps and software, including:

• AthenaHealth
• AroFlow
• Airtable
• AdvancedMD
• ADF Leads
• AMS Pro
• BigCommerce

Podium Reviews & Ratings

Podium’s customer rating on Capterra is 4.3/5 and on g2 is 4.6/5. Here’s what customers are saying about Podium: 

 “They throw you to the wolves. You have to get everything figured out yourself. Communication is a huge issue. We had a manager leave at our company and they continued sending emails to her email address for a year and a half! Despite me contacting support and calling in, saying I am the main point of contact. They were sending emails to a non existent inbox. Half of the things we were paying for did not work. Things weren’t set up, and nobody told us, or how to do it. Today I got a 16 step instructions document from a rep, with no help. Sometimes it takes a week to hear back from anyone. “

 “Poor Service, Under-Developed software. Below average Support. Steer clear “

Podium Support Channels

Here’s a list of Podium customer support channels that you can find: 

• Phone Support
• Chat
• Email/Help Desk
• Knowledge Base

How Emitrr Covers Both Campaign Messaging and Inbound Conversations in One Platform

Emitrr, a dynamic customer communication and engagement software, amplifies business communications via text messaging to elevate customer experiences.

In its toolkit, you’ll find a treasure of features paired with over 1000+ integrations for seamless automation. Add to that, exceptional customer service, making Emitrr popular as  an ‘Emerging Favorite’ on esteemed review platforms like Capterra, G2, and Software Advice.

What sets Emitrr apart from the crowd? It’s not just about texting – it’s a symphony of advanced features that are extraordinary. Heaven for businesses aiming to save 100+ manual hours, grow 3X reviews, and get 10X leads.

Here’s What Makes Emitrr An Obvious Choice Over SlickText

1000+ Integrations

Streamlining your tasks seamlessly means getting your current CRM/EMR/EHR/PMS systems to work together effortlessly. While SlickText and others might stumble, Emitrr shines when it comes to automation, making work smoother with its flawless integrations.

Emitrr seamlessly integrates with your existing CRM/EMR/EHR/PMS, turning repetitive tasks into automated campaigns and boosting your efficiency.

Dedicated Onboarding And Training

Emitrr ensures a seamless transition by providing you with a dedicated onboarding and training team. Our experts work closely with you to ensure that every aspect of the platform is set up and ready to go. They guide you through the process step by step, ensuring you’re comfortable and confident in using the platform effectively.

Unlike SlickText, we firmly believe that onboarding should be a part of your experience without incurring additional charges. We are committed to your success and are dedicated to providing the support you need to maximize your benefits from Emitrr right from the start.

Seamless Team Management and Collaboration

Emitrr makes managing your team a piece of cake. You can easily assign roles to each team member, assign conversations, and more. This ensures tasks are handled fairly and effectively. Plus, team members can seamlessly work together on the platform, making collaboration hassle-free.

Outstanding Customer Support

Emitrr stands out as your ultimate support hub. The support team is lightning-quick at giving responses and rapid solutions that leave competitors in the dust. Emitrr garners a stellar 5 out of 5 from most customers. Our outstanding service wins hearts and recommendations, making the decision clear. Step into the world of satisfied Emitrr users and encounter a support journey like no other.

Beyond Texting: A Flawless Blend of Capabilities

Emitrr is your all-in-one solution for communicating with customers smoothly. It offers all the features from setting up appointments online, sending automated text campaigns, automated reminders, collecting reviews and feedback, to conducting surveys – Emitrr has got it covered for an awesome customer experience.

Unlike other choices that focus only on basic texting, Emitrr steps up its game. We offer easy automation to boost your business.

Automated Reviews and Reputation

Emitrr takes the hassle out of enhancing your online reputation. The automated review campaigns empower you to effortlessly request reviews from customers through your chosen channel. 

You’re in control – set the review request frequency and follow-ups just the way you want. You’ll also get notified about new reviews and can manage them all from a single dashboard, no more juggling different platforms. You can even respond to reviews right from that same dashboard.

Converting Phone Calls to Texts

Emitrr works its magic by converting missed calls into automated text conversations. With Emitrr’s special missed call-to-text feature, you can reduce 40% of your calls and keep in touch with customers easily.

No more missed voicemails – Emitrr’s accurate voicemail transcripts keep you updated. You can also customize your responses for missed calls based on different office hours, giving you full control over talking to customers.

Elevate your business with Emitrr and make sure you never miss a call again. It’s the smart way to stay connected and keep your customers happy.

In-chat Features

Beyond these, Emitrr extends an array of capabilities directly within the chat interface, refining your conversation management.

• Enhance conversations with notes that add depth to your discussions.
• Keep your chat space tidy by categorizing conversations as read or unread.
• Customize dispositions to monitor progress, letting you stay in the loop with every conversation.
• Instantly differentiate between open and closed conversations, streamlining your focus.
• Effortlessly organizing conversations into folders, promoting a clutter-free workspace.
• Exercise control by blocking contacts when necessary, ensuring a secure and focused communication environment.
• Securely print conversations for record-keeping, maintaining a tangible archive of your important conversations.

Which Industries Are Catered By Emitrr?

Healthcare

Emitrr caters various healthcare industries such as dentists, surgeons, clinic owners, veterinary practices, and ophthalmologists. Being HIPAA-compliant, Emitrr integrates over 500 EHR/PMS systems, including Denticon, Dentrix, AthenaHealth and much more. With extensive features which include SMS, VoIP, reputation management, appointment scheduling, reminders and alot more!! It is indeed the leading platform for healthcare communication.

Wellness

Wellness industries including spa, salon, or other fitness studios can maximize customer contact through Emitrr and its features and fucntioanlities. Features like appointment scheduling, reminders, post-visit feedback request, membership reminders, and class bookings help one manage SMS and emails to keep in touch with customers conveniently.

Education

Two-way texting, bulk messaging, and customizable templates are features that allow schools and institutions to send information to students or their parents. Automated reminders and recurring notification features reduce the number of manual efforts and make communication much more efficient.

Legal Services

Emitrr caters a wide range of industries which also include legal services. Features like reputation management, appointment reminders, scheduling, secure text messaging, file sharing and alo more makes it an ideal solution for law frims. One of the standout features of Emitrr for law firms are its VoIP system through which lawyers can have a hassle free communication with their clients. 

Real Estate

Emitrr supports all types of business operations in real estate by automating communication with clients, the scheduling of property visit, managing requests for maintenance and feedback collection. This ensures property managers and agents keep running an efficient operation while enjoying a long-term relationship with clients.

Home Services

Home service providers like plumbing, HVAC, and cleaning companies use Emitrr to automate job scheduling, customer follow-ups, and service reminders, improving operational efficiency and customer satisfaction.

Retail

Retail businesses, both online and offline, use Emitrr to simplify customer interactions. By automating communication, managing SMS and emails, and offering post-purchase support, Emitrr helps build customer loyalty and trust.

Automotive

Automotive use Emitrr to schedule test drives, send reminders for service, and reminder notices to prospects through personalized messages that help in strengthening customer relationships and sales.

Insurance

It helps in automating communications between the clients by the insurance agencies by sending reminders on the renewal of policies and status updates of claims, thus ensuring timely and consistent communication between agents and clients.

Frequently Asked Questions

Conclusion

Switching to Emitrr is smooth sailing, backed by expert guidance, and a chance to level up your business.

Now that you’re in the know, it’s time to take action. If you’re currently using SlickText and seeking improved features, more competitive pricing, 24/7 customer support, and a hassle-free onboarding experience, the answer is crystal clear – make the move to Emitrr.

Book a Demo, now!