10 Best Review and Reputation Management Software for Healthcare

Introduction

Looking for the best review and reputation management software for healthcare? We got you! Much like in any other industry, healthcare has also become competitive, and to appear on your local search results, you need to have a positive online reputation and presence. If you understand the importance of this and want just the right software to help you achieve this, then in this guide, you will find details on the pricing, features, pros, cons, etc., of the 10 best HIPAA-compliant review management platforms for healthcare.

Here’s a quick view at the platforms that we have discussed.

Overview of Review and Reputation Management Software for Healthcare

Reputation management software is essentially a digital command center for your medical office’s online image. It is a platform designed to help businesses, including healthcare, to collect, monitor, and respond to reviews from across the internet. Whether someone leaves a glowing comment on Google, a concern on Yelp, or a quick rating on WebMD, this tool ensures you see it all in one place.

A good reputation management software can help you stay connected with your patient’s feedback, identify issues before they escalate, and build a stronger, more credible presence online. Think of it as your real-time reputation radar that keeps your finger on the pulse of patient satisfaction.

Features to look for in a Healthcare Reputation and Review Management Software

• Automated Review Generation: Look for this feature to send review requests automatically via SMS, email, or patient portals post-appointment to improve response rates, to save time, and to ensure consistent patient feedback collection without requiring manual follow-ups.
• Real-Time Alerts and Review Responses: Look for this cool feature to get real-time alerts, the moment someone leaves feedback. Whether it is praise or a problem, you can respond immediately and professionally, before it starts influencing potential customers.
• Pre-Built HIPAA-Compliant Response Templates: Use pre-built, HIPAA-compliant response templates to maintain data privacy and professionalism. These templates ensure fast, appropriate replies to reviews while staying within regulatory boundaries.
• Centralized Dashboard for All Platforms: Why juggle between tabs when you can view everything in one clean dashboard? Look for centralized dashboard feature to view and manage reviews across different platforms, such as Google, Yelp, Facebook, Healthgrades
• Multi-location Support: If you have multiple healthcare facilities or clinics, then this is a must. The right review management platform will let you manage reviews across all your locations in one place, compare performance, and maintain a consistent tone and brand reputation across the board.
• Review Filtering and Moderation Features: While you can’t delete reviews, the review management software should help you filter spammy or irrelevant content and offer tools to report or respond appropriately to keep your review space genuine and respectful.
• Staff Performance Feedback Tracking: Some healthcare reviews & reputation management tools allow you to tag reviews to individual staff members, helping you identify training opportunities or recognize standout employees.
• Sentiment Analysis and Reporting Tools: Want to go beyond the stars and see what your patients actually think? Look for AI-powered sentiment analysis features to break down reviews to see trends in customer feelings; what they complain about, what they love, and what you can improve.
• Role-Based Access: Assign specific access rights to users like clinical staff, administrators, and marketers. This ensures secure, streamlined workflows in which each team sees and manages only what’s relevant to their role.
• Multi-Platform Support: Ensure the software supports top patient review platforms like Healthgrades, Zocdoc, Google, Facebook, Yelp. Centralized review tracking streamlines management and eliminates the need to log into multiple accounts individually.

Security & Compliance Requirements for a Healthcare Reputation and Review Management Software

Security and compliance are non-negotiable in the healthcare sector. And any software handling patient information must meet strict security standards, including:

HIPAA Compliance

Your healthcare review and reputation management software must comply with HIPAA regulations, ensuring all review data containing Protected Health Information (PHI) is handled securely, meeting federal healthcare data protection standards and protecting patient privacy. Additionally, review request messages should never include any health-specific or sensitive information. So choose a tool that explicitly states it follows HIPAA guidelines.

Role-Based Permissions and Audit Logs

Access to patient reviews should be controlled via role-based permissions, so that only authorized team members can view or respond to reviews. Additionally, you should look for a detailed audit log feature to track user actions, and to track accountability and minimize the risk of data misuse.

Secure Messaging and Encryption

All communications, including internal alerts and review requests, must be encrypted both in transit and at rest to safeguard sensitive patient data against breaches and unauthorized access throughout the system. So make sure to look for secure messaging and encryption features in your healthcare review management system. 

GDPR and Regional Laws

If you have multi-location hospitals or clinics then you may be required to support compliance with GDPR, CCPA, and other regional privacy laws, to ensure lawful processing of patient data across state-wise jurisdictions and regulatory environments.

Data Privacy During EHR and CRM Integration

When integrated with EHRs or CRMs, the software must follow strict encryption protocols and privacy standards to protect patient data during syncing and prevent any unauthorized data exposure.

Integrations Required for Healthcare Reputation and Review Management Software

Seamless integration with different tools is essential for smooth healthcare operations. Here are a few integration options to look for in your review and reputation management software for healthcare:

• EHR/EMR Systems: Your medical reputation management software should integrate with EHR/EMR systems to automatically sync patient visit data so that timely review or survey messages can be triggered post-appointment without manual effort. This could help in improving relevance and increase patient response rates without double work.
• Survey and Feedback Tools: Your healthcare reputation management software should link with tools like Emitrr so that you can collect detailed patient feedback, design custom surveys, and combine results into unified dashboards for comprehensive analysis and actionable insights.
• CRM Platforms: Next, look for a platform that can seamlessly integrate with CRM platforms that you might use for running healthcare marketing campaigns. CRM integration could also help in coordinating outreach efforts in personalizing communication based on the history, preferences, or past feedback of patients, creating a more consistent and effective patient experience.
• Scheduling Platforms: Next, your patient review management tool should integrate with appointment scheduling systems so that you can automate outreach workflows triggered by status updates, such as missed, completed, or canceled appointments. This ensures feedback is collected at the most relevant time.
• Bi-Directional Sync: Another useful integration could be two-way data synchronization to enable feedback responses to be recorded back into the system. Using this, you can take real-time action, automate sentiment-based triggers, and ensure continuous improvement in patient engagement and quality of healthcare service.
• VoIP and SMS Tools: Lastly, the best reputation management software should integrate with VoIP or SMS platforms to deliver real-time review prompts, alerts, and updates directly to patients’ mobile devices, ensuring timely communication and increasing engagement.

How Reputation and Review Management Software Helps Hospitals?

Healthcare reputation management software plays a vital role in helping hospitals maintain a positive public image, gain valuable insights to enhance healthcare operations, and improve overall patient satisfaction. Here are a few more things that a good hospital reputation can help with: 

Builds Patient Trust

Responding to patient reviews publicly helps other potential patients show that you care, reinforcing trust and credibility while influencing potential patients’ decisions through transparent, real-world experiences shared by others.

Enables Real-Time Feedback Collection

Patients love feeling heard, and actively collecting reviews after patient visits can help address any concerns before they turn into negative online reviews. Review management tools like Emitrr helps in automating the process of real-time review collection via SMS or email and help you manage and reply to all patient reviews from different review sites.

Improves Online Visibility

As your online healthcare reputation improves, so does your google search rankings. Hospitals or clinics that have a well-made business review profile and a lot of positive patient reviews often tend to rank higher in “doctors near me” searches.

Increases Positive Reviews, Reduces Negative Impact

By proactively managing your online reputation, healthcare providers can identify issues, address negative comments promptly, and avoid them from getting escalated. Along with this, a proactive collection of reviews from satisfied patients can help increase the number of positive reviews across different patient review sites. 

Competitive differentiation beyond marketing

Healthcare marketing is just not enough, having positive patient reviews help practitioners stand out especially in crowded urban markets. In fact, patients often compare different providers on the basis of reviews and ratings, making reviews very important. Hence, reputation management for medical practices can help you stay competitive.

How to Choose the Right Review and Reputation Management Software for Healthcare?

Selecting the best reputation management software for healthcare can boost online presence, maintain compliance, and help you act on real-time patient feedback effectively, without disrupting existing workflows or operations. Here’s how you can choose the right review and reputation management,et tool for healthcare. 

Evaluate Healthcare-Specific Needs and Scale

Start by evaluating whether your hospital operates as a single facility or over a multi-location network. After this, assess patient demographics and internal processes to choose the best review management solution that aligns with your healthcare practice’s unique operational needs.

Check for HIPAA Compliance and Data Security Standards

Since you will be dealing with patient interactions, HIPAA compliance is non-negotiable even when it comes to review management software. So start your initial research by looking for HIPAA-compliant review tools, for this, ask about security protocols, data encryption, and audit trails before signing up.

Compare Pricing, Features, and Customer Reviews

Once you identify a few HIPAA-compliant reputation management platforms, the next thing to do is to compare the options on the basis of their features, pricing, customer reviews, etc. To help you here, we have already done the research, complied, and compared the ten best options below in this guide. 

Evaluate Automation and Ease of Use

After comparing and finalizing options on the basis of features, pricing, and reviews, you may want to evaluate the software based on automation and ease of use. The patient review management platform you choose should be easy to use and help you automate many review-related tasks. 

Check Ease of Integration

If the reputation management tool of your liking does not integrate with your existing CRM/EHR/Billing or any other system, then it is going to cause workflow interruptions. Ensure that the software integrates seamlessly with your EHR, CRM, scheduling, and communication platforms to prevent workflow interruption issues.

Look for Demo Options and Customer Support

After evaluating ease of use and automation, book a live demo to see how exactly the tool works and how effective it is in real life. During the demo call, you should also ask about how easy it is to access customer support or any other questions that you may have. 

10 Best Review and Reputation Management Software for Healthcare

1. Emitrr
2. RepuGen
3. Relias
4. Curogram
5. ReviewInc
6. Doctible
7. Yext
8. InMoment
9. Reputation.com
10. SolutionReach

1. Emitrr

Emitrr Overview

Emitrr is our top pick as the best healthcare reviews and reputation management software. It was designed with healthcare in mind, and it ensures compliance with HIPAA standards while offering robust automation features to boost patient engagement. Whether you’re running a single-location store or managing multiple branches, Emitrr centralizes your reviews and helps you stay on top of your online presence. With Emitrr, you can automate review generation, track reviews across different sites such as Yelp, WebMD, Google My Business, and do much more. Here are complete details on what else you can do with this top healthcare review software.

Emitrr Key Features

• HIPAA-Compliant Review Collection: Emitrr ensures that all communication with patients stays within HIPAA guidelines. It filters out PHI and securely manages review requests.
• Unified Review Dashboard: You can see all reviews from Google, Facebook, Healthgrades, and more in one easy-to-navigate dashboard. No more hopping between sites.
• Automated Review Requests via SMS and Email: It sends friendly nudges to happy patients right after their visit. You can fully automate the process and personalize the message.
• Real-Time Review Alerts: You can also get notified instantly when a review is posted. This lets you address both praise and problems quickly.
• Two-Way Texting: Two-way texting can be used to communicate directly with patients via text for appointments, reminders, and follow-ups. It adds a human touch to digital service.
• Custom Review Campaigns: It can also set up specific campaigns for flu shots, prescription pickups, or immunizations to gather targeted feedback. Each campaign can be tailored to your goals.
• Team Collaboration Tools: It can assign roles and responses to staff members, track who replied to which review, and boost accountability. Great for medium to large teams.
• Multi-Location Management: Emitrr allows you to manage reviews and analytics across all locations. You can maintain consistent branding and tone.
• Website: It can showcase your best patient reviews directly on your website. It adds trust signals that convert browsers into customers.
• AI: Emitrr now also offers AI agents which can help automate responses.

Here’s a quick video showing how it works:

Emitrr Pros

• All-in-one communication suite: Emitrr comes with not just review and reputation management features but also additional features like texting, missed call automation, VoIP, voicemail drops, and follow-ups, all in one platform.
• Fast setup & easy onboarding: Emitrr is super easy to set up, you can get started within days, with personalized onboarding support and ready-to-use templates.
• Streamlined user experience: Comes with a clean, intuitive interface that staff can learn quickly, even without technical experience.
• Mobile-friendly access: Full functionality on mobile and tablet devices, so you can manage reviews even on the go.
• Scalable for growing clinics: Works for solo clinics and multi-location operations alike, with flexibility.
• Best customer support: Emitrr is known for its exceptional customer support with 5/5 rating on capterra for the same.
• Affordable: Offers robust features without enterprise-level costs, ideal for budget-conscious practices

Emitrr Cons

More advanced AI features are being built.

Emitrr Pricing

Emitrr’s scheduling pricing starts at $59 per month, with flexible plans so you only pay for what you use.

Emitrr Integrations

Emitrr offers 500+ integrations across industries, including dental, real estate, recruiting, and more, with platforms such as:

• Denticon
• Athenahealth
• Drchrono
• eClinicalworks
• Dolphin
• Dentrix
• Eaglesoft
• And many more

Emitrr Customer Support Channles

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

Emitrr Ratings and Reviews

Emitrr has a rating of 4.8/5 on Capterra and here’s what customers are saying about this top review and reputation management platform for healthcare:

“It’s very easy to use and the developers and team have an incredibly efficient and fast response time.”

“Its user-friendly interface and comprehensive features. And the ability to streamline communication through various channels like email, SMS, and social media.”

Source: Capterra

2. RepuGen

RepuGen Overview

RepuGen is a well known HIPAA-compliant reputation and review management software designed for healthcare providers. The software helps healthcare organizations improve their online reputation, increase patient engagement, and gain actionable insights from patient feedback. Overall, RepuGen offers an all-in-one platform that helps in streamlining reviews, tracking patient satisfaction, and management of both positive and negative reviews. 

RepuGen Features

• Reputation management: Monitor and respond to reviews from platforms like Google, Yelp, WebMD, and Healthgrades in real time. Receive instant notifications for new reviews and use AI-powered suggestions for efficient responses.
• Patient engagement: Use features like two-way texting, customizable eCards for holidays and birthdays, and multi-question surveys to gather detailed patient feedback.
• Review tracking: Centralized dashboard to track and analyze reviews across multiple platforms.
• Marketing solutions: Share positive reviews on social media, automate referral requests, and identify patient promoters for targeted marketing.
• Listings management: Manage and update business information across 50+ platforms from a single dashboard to improve SEO and online visibility.
• Automated surveys: Send surveys post-visit to gather immediate feedback from satisfied patients.
• Service recovery: Get immediate notification of negative feedback for timely resolution

Pros of RepuGen

• User-friendly interface: RepuGen is easy to use and navigate, making onboarding and daily operations easy for staff.
• Efficient review acquisition: This medical review management platform helps in increasing the volume and quality of online reviews. 
• Strong customer support: Offers dedicated account managers and has a responsive support team.
• Seamless integrations: Works with 100+ EMR/EHR systems for automated data flows.
• HIPAA Compliance: Ensures data privacy and security for healthcare organizations

Cons of RepuGen

• Survey feature gets intrusive: Some patients may find follow-up surveys intrusive or bothersome, leading to negative reactions.
• Dashboard glitches: Users face occasional minor glitches in the dashboard, often due to many customization options.
• Incomplete pricing transparency: Some users complain about unclear or incomplete information regarding integration costs, particularly for EMR integration.
• Customization challenges: RepuGen’s customization options can sometimes be complex or require additional support.
• Feature development: Some desired features are still under development. 

RepuGen Pricing

RepuGen has not revealed its reputation management pricing details. You will have to get in touch with them to know more. 

RepuGen Integration

RepuGen integrates with over 100 leading EMR/EHR platforms, including:

• Kalix
• Athenahealth
• Drchrono
• Televox
• Eaglesoft
• And more!

RepuGen Customer Support Channels

• Dedicated manager
• Email,
• Phone
• Onboarding support

RepuGen Reviews & Ratings

RepuGen has a rating of 4.3/5 on Capterra, and here’s what users are saying about this medical reputation management software:

“Some patients prefer not to be “bothered” and get upset by RepuGen’s attempts to get a satisfaction rating. However, we do have signs at check in/check out that lets all patients know that a survey will be sent to them via email/phone. If they do not want to participate, they can unsubscribe.”

“Easy to use and navigate. Efficient in measuring/tracking patient satisfaction ratings.”

Source: Capterra

3. Relias

Relias Overview

Relias was essentially a workforce training and compliance solution, but now it also offers capabilities in review and reputation management for healthcare organizations, especially after its acquisition of Feedtrail HealthcareXM in 2025. This makes Relias a comprehensive platform for both workforce training and patient experience management.

Relias Features

• Centralized feedback collection: Relias XM collects patient feedback from multiple sources, including surveys, online reviews, and direct comments, helping healthcare professionals monitor and analyze patient sentiment.
• Automated review requests: The platform automates post-visit review collection, and helps in increasing the volume and positivity of online ratings
• Unified response dashboard: Monitor and respond to reviews from a single interface and improve responsiveness.
• Real-time analytics & sentiment analysis: Relias XM provides real-time insights into patient sentiment. 
• Negative review management: Relias flags negative reviews and helps you offer timely, personalized responses before concerns escalate.

Pros of Relias

• Comprehensive solution: Relias offers workforce management, training, and reputation management in one platform.
• Real-time insights: It allows you for quick identification and resolution of patient concerns.
• Boosts online ratings: Automated review requests and unified response tools help healthcare professionals improve their average star ratings and patient trust.
• Personalized engagement: Allows healthcare practices to build targeted patient audiences and send tailored messages as and when needed.
• Supports compliance: This healthcare reputation management software adheres to strict data privacy requirements and integrates with healthcare systems as well.

Cons of Relias

• Learning curve: Integration of new reputation management features may require additional training.
• Technology adoption: Some users report glitches and navigation-related challenges within the platform.
• Poor mobile experience: The mobile interface can be less user-friendly, which affects on-the-go reputation management tasks.
• Integration complexity: While Relias supports a few EHR integration, connecting it with other third-party systems may still be limited or require additional setup

Relias Pricing

Relias has not listed specific pricing for its review and reputation management features. You will need to contact their support team for more. 

Relias Integration

Relias integrates with limited third-party tools, including:

• UKG Pro
• AlayaCare
• DATIS HR Cloud
• Paycor
• no open API

Relias Customer Support Channels

• Email,
• Phone
• Chat (sometimes unavailable)
• FAQs
• Knowledge base

Relias Reviews & Ratings

Relias has a rating of 3.9/5 on Capterra, and here what users are saying about it:

“No AI integration at this point, and difficult to integrate with other products. Some staff have difficulties navigating the UI, but this can be taught with time.”

“Relias is a one stop shop for all of our training needs. The availability of reporting and record keeping has been beyond helpful.”

Source: Capterra 

4. Curogram

Curogram Overview

Curogram is another HIPAA-compliant patient engagement and reputation management platform built specifically for healthcare providers. Its reputation management solution is designed to help practices collect more 5-star patient reviews on platforms like Google, Yelp, and Healthgrades while helping prevent the impact of negative feedback. Curogram integrates seamlessly with existing EHR and PMS systems; however, pricing transparency and learning curve are two issues that you may face with this software. 

Curogram Features

• Automated review requests: Sends customizable review requests to patients after their appointments.
• Customizable workflows: Allows you to tailor review requests  by provider, location, timing, and message content, and supports multi-location and multi-provider practices.
• Negative feedback prevention: Allows you to send real-time alerts for negative survey feedback so that the staff can address patient concerns before they become public reviews. 
• Real-time dashboards: Track review volume, star ratings, response rates, and feedback trends in a unified dashboard.
• Multi-platform support: Directs patients to leave reviews on the most relevant platforms for your practice.
• Additional engagement tools: Also offers 2-way texting, mass messaging, telemedicine, online patient forms, and more

Pros of Curogram

• Helps boost 5-star reviews: Practices see a good increase in positive reviews, which helps them improve search rankings and patient trust.
• Flexible and customizable: Curogram is adaptable to different workflows, providers, and locations.
• Easy integration: This patient review platform works with most EHRs and practice management systems.
• Supports multi-location practices: Allows for location-specific and provider-specific review management.
• All-in-one platform: Combines reputation management with other patient engagement tools. 

Cons of Curogram

• Limited to supported platforms: Review collection can be done only on major platforms (Google, Yelp, Healthgrades); may not cover all niche review sites.
• Potential for alert fatigue: Frequent notifications for negative feedback could overwhelm staff if not managed properly.
• Learning curve: Some users may require training to fully utilize all customization and integration features.
• Lacks pricing transparency: Detailed pricing information is not publicly listed. 

Curogram Pricing

Curogram has not shared its standard pricing; costs depend on practice size, features, and integration needs.

Curogram Integration

Curogram integrates seamlessly with a wide range of EMR options, including:

• Drchrono
• eClinicalworks
• Allscripts
• Practice Fusion
• AdvancedMD
• And more!

Curogram Customer Support Channels

• Live Chat
• Email Support
• Phone Support
• Knowledge Base & Training Resources
• Onboarding Assistance

Curogram Reviews & Ratings

Curogram is rated 5/5 on Capterra, and here is what users are saying about it:

“Maybe initially integration was difficult but that was all fixed and updated and no more issues.”

“Excellent support team and well thought out features”

Source: Capterra 

5. ReviewInc

ReviewInc Overview

ReviewInc is a comprehensive reputation and review management software made for medical practices, hospitals, and multi-location healthcare providers. The platform allows healthcare professionals to monitor, manage, and improve their online reputation across more than 600 review sites, including Google, Healthgrades, RateMDs, Zocdoc, and Facebook. ReviewInc is also fully HIPAA-compliant; however, it does not offer other patient engagement features such as appointment reminders. 

ReviewInc Features

• Covers 600+ review sites: Monitor and manage reviews from 600+ healthcare and general platforms.
• AI-assisted review responses: Use generative AI to create personalized replies.
• Automated review requests: Trigger customizable review invitations via email or SMS after patient visits.
• Listing management: Ensure accurate business information (name, address, phone) across all major directories for patient discovery.
• Real-time alerts: Receive instant notifications whenever you get new reviews.
• Customizable campaigns: Tailor review requests and outreach by provider, location, or service line.
• Reporting & analytics: Get detailed, customizable reports with per-location performance, sentiment analysis, and trends.
• HIPAA compliance: Ensure healthcare privacy standards with HIPAA compliance, 

Pros of ReviewInc

• Covers many review sites: Supports more review sites than most competitors.
• Scalable for multi-location practices: Support multi-location practices with its centralized tools and reporting features.
• Automation & AI tools: Saves staff time and improves review quality with automated requests and AI-generated responses.
• Easy setup: User-friendly platform with straightforward onboarding and support.
• Customizable: Outreach and widgets can be tailored to match your organization’s branding and workflow.

Cons of ReviewInc

• Lack of other features: The biggest con of ReviewInc is that it does not offer broader patient engagement tools (like telemedicine or appointment reminders) compared to other competitors.
• Learning curve for advanced features: Some users may require training to fully utilize automation and AI tools.
• Potential alert overload: Real-time notifications can be overwhelming if not configured properly for large organizations.
• Lack of cost transparency: Detailed pricing of ReviewInc is not publicly available and may require a quote.

ReviewInc Pricing

ReviewInc offers four pricing plans and the pricing depends on organization size, number of locations, and selected features. You need to contact their support team to know the exact pricing number. 

ReviewInc Integration

ReviewInc integrates with many platforms, including QR/NFC check-in, Zapier/Hootsuite, however, it does not offer any direct EHR integration.

ReviewInc Customer Support Channels

• Email Support
• Phone Support
• Live Chat
• Knowledge Base & FAQ
• Onboarding Assistance
• ReviewInc Reviews & Ratings

6. Doctible

Doctible Overview

Doctible is a healthcare-focused reputation and patient communication software and is specifically built for medical and dental practices. This tool helps clinics automate review collection, monitor feedback, and streamline patient engagement. With tools like appointment reminders, two-way texting, and digital forms, Doctible aims to be an all-in-one solution that boosts online presence and operational efficiency.

Doctible Features

• Automated review invites: Send SMS/email requests to patients post-visit.
• Digital forms: Allows for online patient intake and consent documents.
• Testimonial widgets: Displays positive reviews directly on your clinic’s website.
• Two-way texting: HIPAA-compliant texting for quick patient communication.
• Smart appointment reminders: Reduces no-shows with timely reminders.

Pros of Doctible

• All-in-one tool: Combines reviews, texting, reminders, and forms in one place.
• High review conversion: Practices often report 5x or more increase in reviews.
• User-friendly: Simple interface with easy setup and onboarding.
• HIPAA compliant: Offers HIPAA-compliant messaging and response templates.

Cons of Doctible

• Costly: Doctible may be costly for small practices depending on the plan.
• Contracts required: Typically includes term-based agreements.

Doctible Pricing

Doctible offers three pricing plans:

• Gold Plan: $249/month
• The Gold Plus Plan: $399/month
• Custom Plan: Custom pricing 

Doctible Integration

Doctible integrates with many EHR/PMS tools, like:

• Dentrix
• EagleSoft
• AthenaHealth
• Dolphin
• Dentimax
• And more!

Doctible Customer Support Channels

• Email
• Phone
• Help Center
• Chat

Doctible Reviews & Ratings

Doctible has a rating of 4.7/5 on Capterra, and here’s what users are saying:

“Messed up our patient reminders and had patients coming on on the wrong day/time.”

“This company offers poor integration with practice management software.”

Source: Capterra

7. Yext

Yext Overview

Yext is widely being adopted in the healthcare industry for managing and enhancing the online reputation of hospitals, clinics, physician groups, and health systems. It offers a robust suite of tools that addresses the unique challenges of healthcare organizations, where accurate provider information and patient trust are critical. Here is a complete overview of Yext:

Yext Features

• Review aggregation: Pulls in reviews from over 150 platforms. Helps clinics spot trends and respond efficiently.
• Customer feedback surveys: Lets you collect private feedback before it turns into a public review. Valuable for spotting issues early.
• Business listing control: Enables real-time updates to your healthcare clinic information. Reduces inconsistencies across online directories.
• SEO enhancements: Optimizes business listings with schema markup to boost local search visibility. Enhances click-through rates from search engines.
• Analytics dashboard: Provides real-time metrics on impressions, reviews, and engagement.

Pros of Yext

• Centralized control: Helps in streamlining review management for multi-location health systems and large provider groups.
• Improved patient trust: Helps in getting timely responses and visible engagement with patient feedback to improve reputation and patient loyalty.
• Operational insights: Analytics help identify issues for quality improvement.

Cons of Yext

• Cost: Yext’s pricing is higher than some healthcare-specific alternatives, especially for large systems.
• Training Needed: You will need to train staff so that they can manage reviews appropriately and within compliance guidelines.
• Customization limits: Some organizations may desire more control over review workflows or analytics.

Yext Pricing

Yext’s pricing starts around $199 per month; premium plans may vary.

Yext Integration

Yext integrates with 200+ third-party publishers including:

• WebMD
• Doctible
• Google
• Facebook
• And more!

Yext Customer Support Channels

• Live Chat
• Email
• Phone
• Free onboarding and training sessions

Yext Reviews & Ratings

Yext has a rating of 4.4/5 on g2 and here’s what Yext users are saying:

“Sentiment analysis feels too basic – lacks nuance in identifying themes or tone, Limited customization in reporting and dashboards, No clear prioritization for which listings or reviews to act on first”

“Yext has transformed the way we manage our business listings. The platform’s ability to consolidate all of our listings into one centralized location is a game-changer, saving us time and ensuring consistency across platforms.”

Source: g2 

8. InMoment

InMoment Overview

InMoment is a well-known patient experience improvement platform that is being widely adopted by healthcare organizations to capture, analyze, and act on patient, family, and staff feedback. The platform helps hospitals, clinics, and health systems improve patient satisfaction, drive better clinical outcomes, and enhance their reputation. However, InMoment may be a bit complex to use and may take a long time to get implemented.

InMoment Features

• Patient experience surveys: Offers HIPAA-compliant, customizable surveys (including CAHPS, HCAHPS, and custom formats) which can be sent via email, SMS, IVR, and in-facility kiosks.
• Real-time feedback collection: Allows you to gather feedback at every touchpoint, right from pre-visit, to post-discharge. 
• Healthcare reputation management: Collects and monitors reviews from Google, Healthgrades, Vitals, and other healthcare-specific sites for reputation improvement.
• Action Management: Automated alerts and workflows route urgent feedback to the right staff for rapid service recovery and issue resolution.
• Physician & staff engagement: Collects feedback from providers and staff to improve engagement, reduce burnout.

Pros of InMoment

• Comprehensive platform: Covers every stage of the patient journey and supports all major survey types.
• Advanced analytics: Offers powerful AI-driven text and sentiment analysis features for deep insights.
• HIPAA compliant: InMoment ensures compliance with HIPAA standards. 
• Customizable & scalable: Suitable for healthcare organizations of all sizes, especially large, multi-location enterprises.

Cons of InMoment

• Complexity: Because of so many features, it may require significant onboarding and training for new users.
• Lack of pricing transparency: Pricing is not publicly listed and is tailored to enterprise needs, which may not suit smaller businesses.
• Long implementation time: Customization and integration with existing systems can take time, especially for large organizations.

InMoment Pricing

InMoment has not published its pricing options; plans are tailored based on organization size, features, and integration needs.

InMoment Integration

There is no information on whether InMoment integrates with EHR/PMS tools on their website, but it does integrate with other CRM tools. 

InMoment Customer Support Channels

• Dedicated Account Manager
• Email
• Phone Support
• Online Help Center

InMoment Reviews & Ratings

InMoment has a rating of 4.3/5 on Capterra, and here’s what users are saying about it:

“I am a little disappointed in not being able to make amends/adjustments to the surveys without going through several doors first.“

“Overall this is a great program. I would recommend it to any provider/company that needs to track scoring on surveys.“

Source: Capterra

9. Reputation.com

Reputation.com Overview

Reputation.com is a well-known reputation management platform that helps hospitals monitor, manage, and improve online patient reviews and satisfaction scores. The platform uses AI-powered insights and supports automated review generation and responses. Here is a detailed look at what this tool has to offer:

Reputation.com Features

• Review management: Monitor, request, respond to, and publish reviews from across the web in one dashboard.
• Business listings management: Claim, audit, optimize, and distribute business data across search engines, maps, and directories.
• Surveys: Create and use customized surveys to gather customer feedback and to measure performance.
• Analytics & reporting: Use advanced analytics, sentiment analysis, and customizable dashboards to provide actionable insights on reputation.
• Social media management: Schedule, publish, and analyze posts across multiple platforms.
• Multi-location management: Designed for enterprises with hundreds or thousands of locations.
• Integrations: Connects with CRM, POS, and industry-specific tools for seamless workflow. 

Pros of Reputation.com

• Comprehensive platform: All-in-one solution for review, social, survey, and listing management.
• Scalable for enterprises: Comes with multi-location and organizational management features.
• AI-driven insights: Offers predictive analytics and actionable recommendations.
• Actionable reporting: Comes with advanced analytics and reporting tools to help you improve healthcare operations.
• Customizable dashboards: Customize your review dashboard to see views and reports as per your organizational needs
• User-friendly: Simple interface and easy onboarding for teams.

Cons of Reputation.com

• Functionality issues: Some users report occasional outages or broken features, which leads to delayed alerts.
• Social media tools: Social features, such as Instagram planning, could be more robust.
• Poor customer service: Mixed reviews; while some find support helpful, others note issues with responsiveness and billing clarity.
• No free plan: Does not offer a free plan; trial availability is limited and pricing is custom.
• Setup complexity: Initial setup, especially for surveys and integrations, can be time-consuming for some users.

Reputation.com Pricing

Reputation.com offers custom pricing based on hospital size and specific needs.

Reputation.com Integration

Reputation.com integrates with plenty of EHR/CRM tools, including:

• Athenahealth
• Drchrono
• Yardi
• Microsoft
• Entrata
• And more!

Reputation.com Customer Support Channels

• Online forms
• Email
• Phone

Reputation.com Reviews & Ratings

Reputation.com has a rating of 4.4/5 on Capterra and here’s what Rannko users are saying:

“Sometimes, it’s tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.“

“Overall, we’ve found this tool to be a huge time savings when it comes to managing sentiment across platforms and locations. We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform.”

Source: Capterra 

10. SolutionReach

SolutionReach Overview

Solutionreach is one of the longest-standing patient relationship and communication platforms in healthcare. This platform is designed to help practices improve patient engagement through surveys, reminders, messaging, and reputation management—especially for mid to large-sized offices that need robust outreach tools. 

SolutionReach Features

• Patient recall and reactivation: Bring back inactive patients with personalised campaigns.
• Reputation management tools: Monitor and respond to reviews from platforms like Google and Facebook.
• Post-visit surveys: Gather feedback after appointments and nudges happy patients to leave public reviews.
• Marketing communications: Built-in newsletter and campaign tools for patient education or promotions.

Pros of SolutionReach

• Comprehensive feature set: Covers patient communication, surveys, reviews, and recalls.
• Reliable platform: Trusted by thousands of practices for over two decades.
• Great for larger practices: Scales well across multiple providers or locations.

Cons of SolutionReach

• Dated user interface: Some users find the design clunky and less intuitive.
• Pricey for smaller clinics: Monthly cost may not suit solo or small practices.
• Inconsistent support: Reviews suggest customer service varies in responsiveness.

SolutionReach Pricing

Exact pricing of SolutionReach is not made public, but typical plans range between $300–$400 per month.

SolutionReach Integration

• Epic
• Kareo
• ModMed (Modernizing Medicine)
• Allscripts
• Athenahealth
• And more!

SolutionReach Customer Support Channels

• Phone support
• Email
• Knowledge base
• Onboarding assistance

SolutionReach Reviews & Ratings

SolutionReach has rating of 3.8/5 on Capterra, and here’s what users are saying about it:

“Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.”

“NOT fully compatible with Dentrix,( even though they said they were). Can not use all the features I would like.”

Source: Capterra

Why Emitrr Is the Best Reputation and Review Management Software for Healthcare?

Here’s why Emitrr is the best reputation and review management tool for healthcare professionals: 

• Built for the healthcare industry: Emitrr is designed keeping medical offices in mind. It’s fully HIPAA-compliant and works with the systems you already use, no messy workarounds needed.
• Easy, user-friendly interface: Your staff won’t need extra training. Emitrr’s dashboard is built for real-world front desk use. It’s super simple, intuitive, and fast.
• All-in-one feature set: It’s not just for reviews. Emitrr also offers texting, reminders, voice tools, and missed-call text back. You get multiple tools in one place, and it’s all priced fairly.
• Drives real review growth: Review requests go out automatically, timed just right. Patients get a short, clear text or email with a link. That simple flow leads to more reviews and more trust online.
• Top-rated support and fast help: Emitrr’s team is quick to respond and super helpful. Whether it’s setup, integration, or troubleshooting, you won’t be left waiting. Users often say that customer care is one of the best parts of using Emitrr.
• Saves your team’s time: Emitrr works in the background. It sends the invites, tracks the feedback, and even alerts you when something needs attention. Your front desk doesn’t have to chase reviews anymore.
• Always improving: Emitrr rolls out new features and updates often. When review platforms change, Emitrr adjusts. You stay ahead without lifting a finger.
• Smart analytics and sentiment tracking: Filters feedback by sentiment, source, or office location. It then observes patterns in what patients like or don’t. You can use these insights to improve the patient experience in real life.
• Affordable and scalable: It works for solo clinics or multi-location practices. As you grow, Emitrr grows with you, without crazy pricing jumps.
• Emitrr is easy to use and packed with value. If your goal is to build a strong reputation online and make review management easier for your team, Emitrr is likely your best bet.

FAQs

Conclusion

Your healthcare organization’s reputation isn’t just about what happens inside your clinic. It’s about what shows up online. Investing in a solid review and reputation management software like Emitrr can help you build trust, attract more patients, and stay ahead in the digital age.

We highly recommend you to book a free demo call with Emitrr to see it for yourself how good this tool is to improve your online presence.