10 Best Review and Reputation Management Software for Therapists

Introduction

When it comes to therapy practice, online reputation is not only about marketing; it is an integral part of your clinical credibility. Whether it is about solo practice or a multi-therapist clinic, what people say about you in the online world is very critical, and how you manage them is even more vital. This is why online reputation management isn’t just smart, it’s essential. If you are also a therapist and struggling to manage your online reviews and reputation while being HIPAA compliant, then we’ve got you!! Here in this blog, we are going to explore why managing reviews and reputation is crucial in the digital space, and why therapy software like Emitrr is an ideal solution for you. So let’s dive in!!

Why Reputation Management Matters for Therapists

Trust Begins Therapist with a Strong Online Reputation

Building trust with therapists isn’t only a benefit; it’s foundational. Before a client connects with you, they are more likely to search for you on the internet. Here is when a positive online presence can change the game and build the initial trust. It not only offers the client reassurance but also helps establish the trust clients need to feel safe, seen, and supported.

Mental Health Clients Are More Selective Than Most

Seeking therapy is a deeply personal decision. Clients are more likely to spend extra time and are more cautious in deciding on the therapist who fits their needs. They are not only looking for expertise, but they are also looking for someone who makes them feel safe and supported. A well-maintained online reputation plays a very important role in helping you stand out from the crowd.

Digital Word-of-Mouth Demands Strategic Presence

While traditional word of mouth still exists, it comes from friends, doctors, or colleagues. But today, with the evolution of the digital world, people have turned to Google search and review platforms to get the best help. A good online reputation across all digital platforms, equipped with continuous and new client reviews, is considered to be the modern version of word of mouth and indeed plays a critical role in your credibility and visibility. 

You’re Competing with Larger Practices

Well-established mental health practices are most likely to dominate search engines and paid ads, which makes it even more difficult for solo therapy practitioners to stand out. But there is a way through which even small therapists can make their place in the crowded digital space that is managing online reputation and has a strong digital presence. Continuous flow of positive feedback not only helps in boosting your visibility but also highlights the excellent care that you are offering, which large practices may lack.  

Clients Need Reassurance About Ethics and Professionalism

Mental health clients are very cautious and want to make sure that they are they’re entering a space that is ethical, respectful, and professional. Online feedback not only reflects your integrity but also showcases the genuineness of your practice, which is much needed when it comes to therapy. 

Negative Reviews Can Deter Vulnerable Clients

Patients who want to start therapy sessions are most likely to be in a vulnerable emotional state, where even a single unresolved or poorly managed review can be a reason to say no to your practice. Hence, constantly managing and responding to reviews shows potential clients that you are committed to offering care to your clients even outside the therapy session. 

It Helps You Understand and Improve the Client Experience

Online reviews are a great source of insight into how your clients feel and think about your services. Be it a positive or negative review, it helps you to identify the strong areas as well as areas that need improvement. These insights can help you in offering even better client experiences. 

Attract Aligned Clients and Reduce Professional Burnout

Online reviews and feedback show other clients your approach and style, and you tend to attract clients who resonate with your methods. Working with clients who are a good fit can lead to more productive sessions and a more fulfilling practice that also helps in reducing stress and the risk of burnout.

What Features Should You Look for in Online Review and Reputation Management Software for a Therapist?

HIPAA compliance

One of the most important things in therapy practices is ensuring HIPAA compliance, as it is not only a best practice but also a legal necessity. You need to make sure that the review and reputation management software you are opting for is fully compliant with the established rules and regulations. 

Automated Review Requests

Sending a review request manually is not only time-consuming but also easy to forget. An ideal therapy software should be capable of automating the whole process of review after the session. This ensures that you collect the feedback from all your clients without adding to your workload. 

Multi-Platform Monitoring

These days, clients are not limited only to Google; there are other platforms like Facebook, Healthgrades, and more. Hence, it becomes imperative to monitor your review and reputation across platforms, and the review and reputation management you are choosing should have a centralized system that can monitor and manage multiple platforms. 

Real-Time Alerts and Review Responses

Real-time alert is another critical feature you need to ensure, as it will keep you updated every time a new review comes in, which also gives you the chance to respond instantly, be it positive or negative, the proactive approach for the reviews shows you are about their experience and are attentive to their feedback.

In-Platform Response Capability

As we already discussed that clients have access to different platforms and they can share their reviews on different platforms and managing them on different tabs separately makes it even more complex. Here is when the capability of in-platform response comes in, as you will be able to see the reviews from different platforms and respond to them from one centralized dashboard.

Pre-Built HIPAA-Compliant Response Templates

Responding to reviews is not a tough task, but in healthcare, it is very complex, particularly in therapy practice, due to privacy regulations. Opt for a therapy software that offers built-in, customizable HIPAA-safe response templates, which help you to acknowledge the reviews and respond to them professionally without sharing or confirming client information.

Centralized Dashboard for All Platforms

A centralized platform where you can see, monitor, and respond to reviews is indeed sounds great, and platforms like Emitrr offer the capability where you can see the full picture of your review and reputation management without switching between tabs. 

Review Filtering and Moderation Features

Not every review or feedback you come across is helpful or genuine. A review and reputation management software for therapists with a filtering feature can flag any inappropriate or fake reviews for moderation to make sure that your online reputation is not unfairly affected by spam or abuse.

Analytics and Reporting

Data and analytics are a vital part of review and reputation management software for therapists, and a good platform not only limits itself to collecting reviews but also gives the complete picture of your therapy practice that helps you take data-driven decisions to improve the client experience. 

Top Online Review and Reputation Management Software for Therapy Practices

1. Emitrr
2. NetReputation
3. Birdeye
4. Weave
5. Yext
6. NexHealth
7. Doctible
8. RepuGen
9. Podium
10. Freshreview

1. Emitrr

Emitrr is an all-in-one HIPAA-compliant, best therapy practice management software. From automating the whole process of review collection to helping you manage your reoutation from a single dashboard, it can be a game changer for your practice. Not only this, this robust platform is also equipped with powerful communication features including missed call texts, appointment scheduling, bulk texting, and more!! The best therapy practice management software is not only built for managing online presence but also a great communication tool that can solution to all your administrative problems. Let’s have a look at this robust platform: 

Emitrr Features

• AI-powered reputation management tools: Automates monitoring, flagging, and follow-ups, so you stay ahead without daily check-ins.
• Automated SMS review requests: Trigger review requests automatically based on events like service completion, product delivery, or support interactions.
• Centralized dashboard: View, filter, and manage reviews from Google, Facebook, and other platforms, all in one place.
• Real-time alerts: Get notified immediately when a new review is posted or when a client leaves a low rating.
• Smart auto-responses: Drafts helpful, professional replies that you can send as-is or tweak with a click.
• Sentiment analysis: Helps prioritize reviews that express frustration, confusion, or strong emotion, so you can act faster.
• Review routing: Assign reviews to the appropriate team (e.g., tech support, front desk, or operations) based on content.
• Customizable response templates: Ready-to-use replies tailored to different service types, tones, or client situations.
• HIPAA-compliant workflows with role-based access control: Built with role-based access control, audit logs, and secure communication to support healthcare and veterinary privacy needs.
• Review performance tracking: Visual dashboards show trends, response rates, platform breakdowns, and more.
• Seamless integration: Connects easily with popular CRMs, EHRs, and communication tools your team already uses.
• Bulk review request campaigns: Perfect for product launches, service follow-ups, or re-engagement outreach.
• Multi-location review management under one login: Manage reviews across different locations from one account, with filters and location-specific reporting.

Emitrr Pros

• All-in-one communication suite: Review management, texting, missed call automation, VoIP, voicemail drops, and follow-ups, all in one platform.
• Streamlined user experience: Clean, intuitive interface that staff can learn quickly, even without technical experience.
• Fast setup & easy onboarding: Clinics can get started within days, with personalized onboarding support and ready-to-use templates.
• Mobile-friendly access: Full functionality on mobile and tablet devices, so you can manage reviews even on the go.
• Responsive customer support: Dedicated support team that understands the needs of veterinary and healthcare businesses.
• Scalable for growing clinics: Works for solo clinics and multi-location operations alike, with flexibility built in.
• Affordable: Offers robust features without enterprise-level costs, ideal for budget-conscious practices.

Emitrr Cons

• Some advanced features are still being rolled out in phases.

Emitrr Pricing

The pricing for the best therapy practice management software starts at $59 per month, with flexible plans so you only pay for what you use.

Emitrr Integrations

The best therapy practice management software offers 500+ integrations across industries, including dental, real estate, recruiting, and more, with platforms such as:

• MailChimp
• Denticon
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And many more

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Rating

Emitrr has a solid 4.8-star rating on Capterra.

Emitrr Reviews

“Big Emitrr Fan! Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.”

“I’ve tried 4 different platforms, Emitrr has worked the best for me. The support staff has been very receptive and efficient discussing my requests and needs.”

(Source: Capterra)

2. NetReputation

NetReputation is one of the most comprehensive online review and reputation management software platforms, trusted by businesses and professionals, including therapy practices, to build, protect, and repair their digital image. It uses advanced AI monitoring and data-driven tools to help practices maintain a strong online presence and gain control over their public perception. Whether you need to manage reviews, suppress negative content, or build a credible online footprint, NetReputation provides a complete solution tailored for healthcare and wellness professionals.

NetReputation Features

• AI-Powered Monitoring: Constantly scans search results, reviews, blogs, and forums to detect and flag mentions of your brand or clinic in real time.
• Review Management Tools: Collect, manage, and respond to reviews across platforms like Google, Facebook, and Healthgrades from a single dashboard.
• Content Removal & Suppression: Uses advanced strategies to push down or remove misleading or harmful online content that impacts brand trust.
• SEO & Profile Enhancement: Builds optimized online profiles for therapists and clinics to improve local search visibility and credibility.
• Crisis Management: Provides expert guidance and customized strategies during online reputation crises or negative PR situations.
• Custom Reports: Get detailed performance analytics showing brand sentiment, keyword mentions, and review trends.
• Social Media Monitoring: Tracks and analyzes engagement, feedback, and mentions across all major social channels.
• Personal Reputation Management: Ideal for individual practitioners seeking to enhance their digital footprint and client trust.
• Dedicated Account Managers: Every account is handled by trained reputation specialists who customize the approach for healthcare brands.

NetReputation Pros

Comprehensive Reputation Control: Covers everything from review generation to content suppression and SEO enhancement—ideal for clinics and solo practitioners.

User-Friendly Dashboard: Centralized platform to track all online mentions, reviews, and performance insights easily.

AI + Human Expertise: Combines automated monitoring tools with expert analysts for precise and effective reputation management.

Excellent Customer Support: Dedicated account managers and 24/7 assistance make it easy to maintain a positive online image.

Strong Review Generation Tools: Encourages satisfied clients to leave positive reviews through automated reminders and easy sharing options.

Proactive Reputation Recovery: Specialized in cleaning up negative or misleading online content to rebuild trust and credibility quickly.

NetReputation Cons

Higher Pricing for Small Practices: Advanced ORM and suppression services can be more costly compared to basic review tools.

No Free Trial: Requires an initial consultation to get started, rather than offering instant self-setup access.

NetReputation Pricing

NetReputation offers custom pricing based on the specific needs of your therapy practice—such as review volume, content suppression needs, and visibility goals.

NetReputation Reviews & Ratings

NetReputation holds a 4.9/5 rating on Trustpilot and 4.8/5 on G2, with users praising its responsiveness, effectiveness, and professional support.

“NetReputation has completely changed the way our clinic manages its online image. Their review tools and suppression strategies are top-notch.”

“Our therapy practice went from struggling with unfair reviews to a five-star average in months. Their team is knowledgeable, proactive, and transparent.”

3. Birdeye

Birdeye is another review and reputation management software for therapist that helps them monitor their online reputation. This therapist management software is also capable of automating the whole process of review collection and also supports website chat and text messaging that help you stay in touch, which in turn improves the public image. Let’s have a look at this therapist management software: 

Birdeye Features

• Automated review requests: This therapy clinic software sends personalized review invitations via text and email based on client interactions.
• Multi-platform review monitoring: Tracks reviews from Google, Facebook, Yelp, and dozens of other sites in one dashboard.
• Messaging and webchat: This therapy clinic software includes two-way texting, live chat, and even chatbot features for lead capture and client communication.
• Listing management: Keeps your clinic’s information consistent across online directories and improves local SEO.

Birdeye Pros

• Comprehensive feature set: This therapy clinic software offers everything from reviews to messaging, surveys, listings, and web chat, ideal for practices wanting an all-in-one platform.
• Highly customizable: Flexible workflows, templates, and branding options allow clinics to tailor the system to their needs.
• Strong reputation in the industry: Used by thousands of businesses, with proven tools for managing and improving online presence.

Birdeye Cons

• Not veterinary-specific: While powerful, the platform isn’t designed with vet workflows or practice management systems in mind.
• Can feel overwhelming for small teams: The sheer number of features and settings can make it more complex than needed for clinics with simpler needs.
• Higher cost for full access: Pricing may stretch the budget for small to mid-sized veterinary practices, especially if only using a few core features.

Birdeye Integrations

• Quickbooks
• Mailchimp
• Xero
• Zapier and more!

Birdeye Rating

This therapy clinic software has a 4.7-star rating on Capterra.

Birdeye Reviews

“Great system for online review management, highly recommend utilizing the integrations and auto responses for a seamless online presence!”

“Overall, they are super responsive- until you try to cancel your contract.”

Source: Capterra

4. Weave

Weave is mainly focused on a client communication platform that also supports review and reputation management. This therapy clinic software gives you the capability to send review requests via SMS and respond to them instantly in real time. Here is a quick overview of this review and reputation management software for therapists:

Weave Features

• Two-way text messaging: Text clients directly from your business number for appointment reminders, follow-ups, and quick communication.
• Digital payment collection: Send secure payment links by text or email, allowing clients to pay invoices without needing to call or stop by.
• Appointment reminders & confirmations: This therapy management software automates reminders for upcoming visits and lets clients confirm or reschedule by text.

Weave Pros

• All-in-one communication hub: This therapy appointment scheduling software combines phones, texting, voicemail, and payments, reducing the number of tools your team needs to manage.
• Easy client messaging: Staff can send and receive texts without switching platforms, making it simple to confirm appointments or answer quick questions.
• Professional, polished interface: This online therapy software has a clean design and an intuitive dashboard helps teams adopt it quickly, even without a steep learning curve.

Weave Cons

• Not built specifically for veterinary workflows: While this therapy appointment scheduling software covers communication well, Weave lacks vet-specific scheduling features like appointment type controls or medical record syncing.
• Higher price point: Compared to other tools, Weave can be expensive, especially for smaller practices not using every feature it offers.
• Limited customization in reminders: Message templates and scheduling rules are more generic, which may limit how much you can tailor them to your clinic’s needs.
• Complex Setup: Initial setup and integration with existing systems can be time-consuming and may require dedicated support.

Weave Pricing

There are 3 pricing plans for this therapy appointment scheduling software :

• Ultimate
• Elite
• Pro

Weave Integrations

• Mindbody
• eClinicalWorks
• athenaOne
• ezyVet and more!

Weave Reviews & Rating

This therapy clinic software’s customer ratings on g2 is 4.5/5 and on Capterra is 4.8/5. See what customers are saying about this therapy appointment scheduling software :

“Weave has been east to work with, and when we aren’t sure how to accomplish something within the portal they have been eager to help.”

“It has it’s pros and cons. It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.”

Source: Capterra

5. Yext

A HIPAA-compliant review and reputation management software for therapists that can manage multiple locations or listing management. Let’s have a quick look at this therapy management software to get more details about it: 

Yext Features

• Review aggregation: Pulls in reviews from over 150 platforms. Helps clinics spot trends and respond efficiently.
• Customer feedback surveys: This therapy management software allows you to collect private feedback before it turns into a public review. Valuable for spotting issues early.
• Business listing control: This therapy management software enables real-time updates to your healthcare clinic information. Reduces inconsistencies across online directories.
• SEO enhancements: Optimizes business listings with schema markup to boost local search visibility. Enhances click-through rates from search engines.
• Analytics dashboard: Provides real-time metrics on impressions, reviews, and engagement.

Yext Pros

• Centralized control: This therapy management software helps in streamlining review management for multi-location health systems and large provider groups.
• Improved patient trust: Helps in getting timely responses and visible engagement with patient feedback to improve reputation and patient loyalty.
• Operational insights: Analytics help identify issues for quality improvement.

Yext Cons

• Cost: Yext’s pricing is higher than some healthcare-specific alternatives, especially for large systems.
• Training Needed: You will need to train staff so that they can manage reviews appropriately and within compliance guidelines.
• Customization limits: Some organizations may desire more control over review workflows or analytics.

Yext Pricing

Yext’s pricing starts around $199 per month; premium plans may vary.

Yext Integration

Yext integrates with 200+ third-party publishers including:

• WebMD
• Doctible
• Google
• Facebook
• And more!

Yext Reviews & Ratings

This therapy practice software has a rating of 4.4/5 on g2 and here’s what Yext users are saying:

“Sentiment analysis feels too basic – lacks nuance in identifying themes or tone, Limited customization in reporting and dashboards, No clear prioritization for which listings or reviews to act on first”

“Yext has transformed the way we manage our business listings. The platform’s ability to consolidate all of our listings into one centralized location is a game-changer, saving us time and ensuring consistency across platforms.”

Source: g2 

6. NexHealth

NexHealth is a robust platform for therapy practices that are looking to offer a seamless client experience. This therapy practice software not only automates the review collection feature but also offers appointment scheduling capability. Here is a quick look at this review and reputation management software for therapists: 

NexHealth Features

• Two-way texting: Text back and forth with your patients and cater to their communication needs in a convenient way.  
• Access control: Create activity logs for your users and monitor overall activity. 
• Reminders: Send customizable reminders for recalls, upcoming appointments, or forms, to reduce no-shows in your outpatient clinic or any other clinic. 
• Secure patient texting: Keep conversations confidential and secure to protect patient data and boost patient engagement.
• Online appointment scheduling: This therapy practice software

allow patients to schedule their own appointments. 

• Reviews: This online therapy software sends review requests to patients automatically right after their appointments. 
• EHR integration: This therapy practice software streamline your healthcare workflows by integrating NexHealth with your internal tools.  

NexHealth Pros

• Great customization features: This therapy practice software

offers plenty of customization features for sending reminders, scheduling appointments, etc. 

• Seamless integrations: This psychologist scheduling software

app integrates seamlessly with PMS and EHR tools to ensure a smooth workflow. 

• Easy to set up: therapy practice software has an intuitive interface, making it very easy for patients to use it without any technical expertise. 

NexHealth Cons

• Laggy app: Users have highlighted that the NexHealth app often lags, making it quite annoying for users to operate.
• Limited support: NexHealth offers customer support for limited hours only, which becomes challenging for users in case of urgent issues. 

NexHealth Pricing

You will need to get in touch with NexHealth contact support to get a custom quote.

NexHealth Integrations

• athenahealth
• Cloud9
• Curve Hero (Curve Dental)
• Denticon
• Dentrix

NexHealth Reviews & Ratings

This software for therapy practices has a rating of 4.8/5 on g2 and 4.9/5 on Capterra. Here’s what customers are saying about this psychologist scheduling software: 

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality – east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.”

“I love that we are able to communicate in real time to our pateints via text. I love all the inforamtion that is requested at the time of making their appointments.”

Source: Capterra 

7. Doctible

A platform that is ideal for businesses that are in search of a review support tool. With seamless integration and a survey tool, this software for therapy practices proves to be a game-changer for therapy practices. Not only this, but it also helps to streamline the feedback process without extra effort. Let’s have a look at this reputation management tool: 

Doctible Features

• Automated review invites: Send SMS/email requests to patients post-visit.
• Digital forms: This software for therapy practices allows for online patient intake and consent documents.
• Testimonial widgets: Displays positive reviews directly on your clinic’s website.
• Two-way texting: HIPAA-compliant texting for quick patient communication.
• Smart appointment reminders: Reduces no-shows with timely reminders.

Doctible Pros

• All-in-one tool: Combines reviews, texting, reminders, and forms in one place.
• High review conversion: Practices often report 5x or more increase in reviews.
• User-friendly: Simple interface with easy setup and onboarding.
• HIPAA compliant: Offers HIPAA-compliant messaging and response templates.

Doctible Cons

• Costly: Doctible may be costly for small practices depending on the plan.
• Contracts required: Typically includes term-based agreements.

Doctible Pricing

This software for therapy practices offers three pricing plans:

• Gold Plan: $249/month
• The Gold Plus Plan: $399/month
• Custom Plan: Custom pricing 

Doctible Integration

Doctible integrates with many EHR/PMS tools, like:

• Dentrix
• EagleSoft
• AthenaHealth
• Dolphin
• Dentimax
• And more!

Doctible Reviews & Ratings

This software for therapy practices has a rating of 4.7/5 on Capterra, and here’s what users are saying:

“Messed up our patient reminders and had patients coming on on the wrong day/time.”

“This company offers poor integration with practice management software.”

Source: Capterra

8. RepuGen

RepuGen is another HIPAA-compliant review and reputation management software for therapists. It caters to therapists in improving their reputation, along with increasing client engagement. This Review and reputation management software for therapists is an all-in-one platform that helps in improving the whole process of review collection and tracking client satisfaction. Here is a quick look at this robust reputation management software: 

RepuGen Features

• Reputation management: Monitor and respond to reviews from platforms like Google, Yelp, WebMD, and Healthgrades in real time. Receive instant notifications for new reviews and use AI-powered suggestions for efficient responses.
• Patient engagement: Use features like two-way texting, customizable eCards for holidays and birthdays, and multi-question surveys to gather detailed patient feedback.
• Review tracking: This Review and reputation management software for therapists offers a centralized dashboard to track and analyze reviews across multiple platforms.
• Marketing solutions: Share positive reviews on social media, automate referral requests, and identify patient promoters for targeted marketing.
• Listings management: Manage and update business information across 50+ platforms from a single dashboard to improve SEO and online visibility.
• Automated surveys: This Review and reputation management software for therapists send surveys post-visit to gather immediate feedback from satisfied patients.
• Service recovery: Get immediate notification of negative feedback for timely resolution

RepuGen Pros

• User-friendly interface: This Review and reputation management software for therapists is easy to use and navigate, making onboarding and daily operations easy for staff.
• Efficient review acquisition: This Review and reputation management software for therapists helps in increasing the volume and quality of online reviews. 
• Strong customer support: Offers dedicated account managers and has a responsive support team.
• Seamless integrations: This Review and reputation management software for therapists orks with 100+ EMR/EHR systems for automated data flows.
• HIPAA Compliance: Ensures data privacy and security for healthcare organizations

RepuGen Cons

• Survey feature gets intrusive: Some patients may find follow-up surveys intrusive or bothersome, leading to negative reactions.
• Dashboard glitches: Users face occasional minor glitches in the dashboard, often due to many customization options.
• Incomplete pricing transparency: Some users complain about unclear or incomplete information regarding integration costs, particularly for EMR integration.
• Customization challenges: RepuGen’s customization options can sometimes be complex or require additional support.
• Feature development: Some desired features are still under development. 

RepuGen Pricing

This Review and reputation management software for therapists has not revealed its reputation management pricing details. You will have to get in touch with them to know more. 

RepuGen Integration

RepuGen integrates with over 100 leading EMR/EHR platforms, including:

• Kalix
• Athenahealth
• Drchrono
• Televox
• Eaglesoft
• And more!

RepuGen Reviews & Ratings

This Review and reputation management software for therapists has a rating of 4.3/5 on Capterra, and here’s what users are saying about this medical reputation management software:

“Some patients prefer not to be “bothered” and get upset by RepuGen’s attempts to get a satisfaction rating. However, we do have signs at check in/check out that lets all patients know that a survey will be sent to them via email/phone. If they do not want to participate, they can unsubscribe.”

“Easy to use and navigate. Efficient in measuring/tracking patient satisfaction ratings.”

Source: Capterra

9. Podium

Podium is a robust reputation management software that helps therapists improve their online visibility and also encourages clients to leave reviews through text messages. This Review and reputation management software for therapists is also a user-friendly platform, not only for review management but also for client communication. Here is a quick look at this reviews and reputation management software for therapists: 

Podium Features

• Review Generation Tools – This Review and reputation management software for therapists help businesses actively collect reviews from customers across various platforms.
• Negative Feedback Management – Enables swift handling and resolution of critical or poor customer reviews to protect brand reputation.
• Social Media Integration – Connects review systems with social platforms to monitor and share reviews seamlessly.
• Response Management – Allows businesses to efficiently respond to customer reviews from one centralized dashboard.
• Campaign Management – Helps create and track targeted review request campaigns to boost review volume and engagement.
• Review Requests – Automates the process of asking customers for reviews via SMS, email, or other channels.
• Review Notifications – Sends instant alerts whenever a new review is posted, allowing for timely action and responses.

Pros of Podium

• Ease of use: This Review and reputation management software for therapists has a very intuitive interface that can be easily used by just about anyone without the need of technical expertise.
• Reputation management: Podium users appreciate how they can improve their business reputation using the review & reputation management tools offered by the platform.
• Seamless automation: Users love how using Podium, they can automate necessary tasks and save precious hours that may otherwise be a complete waste. 

Cons of Podium

• High Podium pricing: Podium’s pricing is a bit on the higher side, and users feel that the software is way more expensive compared to other Podium alternatives. 
• Poor Podium customer service: Podium’s customer service is not the best, and many users describe it as “sketchy” and “unhelpful.” Users also complain about delays in issue resolution time. 
• Contractual problems: Users often complain about having difficulty in switching to a Podium alternative. Apparently, Podium’s contract is quite tricky and it might keep you bound until the contract ends. 

Podium Pricing

As mentioned, the cost of this Review and reputation management software for therapists can be too high for small businesses. The platform offers three kinds of pricing options, and here’s what Podium’s pricing looks like:

• Core: $399 a month
• Pro: $599 a month
• Signature: Custom pricing 

Podium Integrations

Podium integrates with over 1000 third-party apps and software including:

• BigCommerce
• AthenaHealth
• AroFlow
• Airtabele
• AdvancedMD
• ADF Leads
• AMS Pro

Podium Reviews & Ratings

Customer rating of this Review and reputation management software for therapists on Capterra is 4.3/5 and on g2 is 4.6/5. Here’s what customers are saying about Podium:

“It is extremely expensive for what it is. The personnel also don’t coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.”

“The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren’t tech savvy”

Source: Capterra

10. Freshreview

Freshview is another review and reputation management tool that is specifically designed for therapy practices. This platform manages reviews across various platforms like Google, Facebook, and more. Here is a quick look at this Review and reputation management software for therapists:

Freshreview Features

• Automated review requests: This Review and reputation management software for therapists sends review prompts via email or SMS after client interactions, based on simple triggers.
• Review widget for websites: Allows clinics to showcase Google and Facebook reviews directly on their site in real-time.
• Performance analytics dashboard: Tracks reviews over time, average ratings, and engagement metrics across platforms.
• Multi-platform monitoring: Collects and displays reviews from major platforms in one centralized dashboard.

Freshreview Pros

• Simple interface: Easy to navigate, even for teams with limited tech experience.
• Quick setup: Can be up and running in under a day with minimal effort.
• Affordable for small clinics: Entry-level pricing that works for single-location veterinary practices with basic needs.

Freshreview Cons

• No two-way messaging: Doesn’t support texting clients back or managing conversations in-platform.
• Limited integrations: Does not integrate with common veterinary PIMS or communication tools.
• Basic automation rules: Lacks advanced automation triggers or smart workflows for follow-ups or segmentation.

Freshreview Pricing

• Contact support

Freshreview Rating

This Re view and reputation management software for therapistshas a 5-star rating on Capterra.

Freshreview Reviews

“We had a great experience with the tool so far. Remember tools are there to help you and if you don’t ensure happy customers, tools can’t help you there. I loved the support from the freshreview team. They were patient and responsive throughout the period.”

“I wish there were more insights or analytics built in.”

Source: Capterra

What Makes Emitrr Stand Out in Online Review and Reputation Management For Therapists?

HIPAA-Compliant Approach to Reputation Building

Emitrr is the best reputation management software that ensures HIPAA compliance. It is not only limited to adhering to industry standards but also streamlines the whole review and reputation management process. 

No tech headaches for your team

Very often review tool comes with typical technological aspects, but with Emitrr, that’s not the case. You do not need to be tech-savvy to operate this tool. The best reputation management software offers an easy-to-use and intuitive interface that can be operated easily by the front desk staff or therapists, even with minimal tech knowledge. 

Review collection that feels natural

Spamming the clients with review requests is not a great idea at all. With Emitrr, you can request reviews that respect the therapeutic relationship. Clients receive thoughtful, well-timed prompts via text or email, which also improves the flow of honest reviews. 

Works even when you’re not online

Not being available doesn’t mean you are not paying attention to clients. Whether you’re in back-to-back sessions or taking a much-needed break, Emitrr continues running in the background. It sends automated review requests, tracks client responses, and alerts you if any feedback needs attention

One login, everything in one place

Emitrr understands the importance of having all the information in one place; hence it offers a centralized dashboard where you do not need to juggle multiple platforms to get information. You have all the information about texts, reviews, voicemails, reminders, and everything else in one place. 

Built to grow as you do

Whether you are a solo practitioner or growing as a group practice, Emitrr is built to scale with ease. It is capable of supporting multiple users, locations as your practice grows without any complicated upgrades or pricing changes. 

Great support, no long waits

Emitrr is widely known for its unparalleled support that solves every problem within minutes. Be it a technical glitch or a question, the support team   responds quickly with clear guidance so you’re never left waiting 

Cost-effective, not bloated

Emitrr offers comprehensive reviews and reputation management software but at a reasonable cost. With this robust platform, you do not need to pay any extra or hidden charges. It’s a practical, budget-friendly option for practices that want results without overspending.

FAQs

Conclusion

In therapy practices where trust and credibility are very critical for the client, your online reputation is more than just a tool for marketing; it is also a reflection of the services that you provide. With the growing accessibility of the internet and online services, more clients are turning to the digital space to find a therapist who fits their needs and here is when having a reputation management tool becomes vital and after careful analysis of some top 10 review and reputation management platforms for therapist, we recommend you to book a free demo call with Emitrr to see it for yourself how good this tool is to improve your online presence.