Top 10 Texting Software for Orthopedic Clinics

Introduction: Digital Foundations of Orthopaedics

In orthopedics, efficient communication is essential and can often be the difference between optimal recovery and negative outcomes. Whether sending pre-operative instructions, reminding patients about their post-operative exercises, or providing updates to families while a procedure is being done, every message counts. 

Old-fashioned phone calls can cause delays, but safe texting enables you to be in quick, clear, and constant contact — just where texting software for orthopedic clinics are important. In some cases, there will be no available telephone communications, but secure texting is still an option in many cases. Today, orthopedic clinics are abandoning legacy telephone communication in favor of HIPAA-compliant messaging systems that improve communication speed, facilitate workflows, and improve the overall patient experience.

This blog will explore ways orthopedic utilities and texting software can help orthopedic practices, what features and integrations to look for, and the top 10 texting software products (including Emitrr) currently shaping the future of orthopedic practice.

Overview of Texting Service for Orthopedics

Orthopedic text services provide you with an incredible improvement over phone calls, and they’re changing the way clinics engage with patients.

Texting is quicker and simpler than a phone call, and it is often the choice when communicating to confirm minor details or convey information that is not immediate or lengthy. Texting is asynchronous, allowing the clinic and patient to respond at their convenience, allowing for increased engagement.

Typical examples of texting services in orthopedic care include: Automated appointment reminders, pre-operative instructions, post-op check-in to monitor recovery, and rehab follow-up to keep patients engaged with physical therapy management.

The practical value of texting software for orthopedic clinics is substantial, including a general reduction in patient no-shows (up to 30%), improved patient adherence to care protocols, and quicker reporting of issues and concerns, which may help prevent the development of complications.

Features to Consider in Orthopedic Texting Software

Choosing the right texting software for orthopedic clinics will require you to consider many features that would promote communication and help streamline practice workflows.

• Two-way SMS: This feature offered by healthcare texting platform for orthopedic clinicsmakes it easy for patients to respond instantly, and can streamline coordination if the family has to assist.
• Automated reminders: This is a necessary feature in your texting software for orthopedic clinics to send pre-operative instructions, post-operative exercise reminders, and medication reminders.
• Team inbox: This will provide all clinic staff with access to the going on with patient conversations to coordinate continuity of care.
• Missed-call texting: If a patient tries to call and speak to an automated service that they were unable to connect back to, texting will be useful so that you do not lose the leads, especially from urgent patients.
• Intelligent auto-replies: If there is a simple call to action, such as providing clinic hours or urgent instructions, this is useful for patient service.
• Bulk messaging/templates: Instead of reaching out to individual patients with care information, health advisories, or other patient educational content, clinics can simply bulk message them.
• Appointee confirmations: This is important to reduce the number of missed appointments or no-shows and prevent unscheduled idle time for operating room (OR) and consultations.
• Voicemail transcription: This neat feature offered by texting software for orthopedic clinics automatically converts a voicemail into a text message to ensure staff clarity and make things convenient when addressing the handling of sensitive cases or when it is especially busy.
• Review prompts: Automatic prompts to send satisfied patients to leave positive reviews will dramatically improve the clinic’s online profile.

Security & Compliance Requirements

The healthcare texting platform for orthopedic clinics must implement strong security and compliance processes.

• HIPAA compliance: Protects all patient data under Federal “healthcare” privacy laws.
• Encryption, auditing logs, retention control: Provides protections for PHI, tracks communications, and manages data properly.
• Role-based access & admin controls: Restrict access by role based on staff role to protect sensitive information.
• BAA (Business Associate Agreement) availability: A required agreement clarifying that the vendor also meets HIPAA specifications.
• Device management: Here we are focusing on securing mobile access and enforcing safety on staff devices.

Integrations Needed for Orthopedic Texting Platforms

A great texting software for orthopedic clinics should connect easily with your existing healthcare technology stack.

• EHR/EMR: The foundations of texting software for orthopedic clinics are Electronic Health Record (EHR) and Electronic Medical Record (EMR) connections such as Athenahealth, eClinicalWorks, Epic, DrChrono, and NextGen. Creating automated appointment-triggered messages and logging all communication into the patient’s medical chart is essential.
• Practice management: Staff have instant appointment visibility and no over-booking issues when synced to your Microsoft Outlook or Google Calendar.
• CRM: CRM integration with programs like Salesforce Health Cloud and Zoho CRM will keep all your patient data in one place, which means you can communicate with your patients in a more personal manner.
• RCM/billing: Integrates with Revenue Cycle Management (RCM) and billing software such as Kareo, Updox, or QuickBooks which assist in resolving billing inquiries and follow-ups for expedited billing, which in turn ensures proper cash flow.
• Telehealth: It is important that your healthcare texting platform for orthopedic clinics connects to telehealth platforms such as Teladoc Health or SimplePractice for purposes of sending follow-up texts in regard to remote consultations, pre-visit texts, or post-call follow-up texts.
• Communication tools: Being able to send texts to voicemail (RingCentral/Zoom Phone) would allow for better accessibility, while integrating with any call tracking software (e.g., CallRail/Invoca) lets you see the source of the call.
• Social reviews: Integrate with apps such as Google and Facebook to automatically request patient reviews aftercare, and enhance the clinic’s online reputation.

How Text Messaging Software Can Benefit Orthopedic Practices

In the high-velocity, precision-oriented world of orthopedics, good communication is not just a luxury, but a matter of patient outcomes and business efficiency. Tailored text messaging software designed specifically for healthcare supports orthopedic clinics in improving the meaningfulness of patient interactions and removing some of the administrative burdens. Here is how texting software for orthopedic clinics can have a real impact: 

Decrease No-Shows and Missed Appointments:

Missed appointments disrupt the clinic schedule, waste resources, and can impact final patient outcomes. Automated text reminders help tremendously by notifying your patients of future appointments at appropriate times, such as 24 hours before and on the day of the visit. Studies show that reminders sent to patients 24 to 48 hours before appointments reduce no-show rates by an average of 25–30%, resulting in more consistent schedules, improved utilization of providers, and worse-case scenarios for more revenue loss due to vacancy.

Enhance Pre-Operative Instructions

Especially for orthopedic procedures, proper planning is required in the pre-procedural phase. Texting software helps practices ensure patients complete any necessary pre-operative instructions well ahead of time to eliminate confusion, such as fasting instructions, bathing for pre-surgery, or digital intake forms. This allows practices to minimize cancellation rates because patients fail to understand the procedure instructions and avoid delays due to incomplete documentation or adherence to pre-operative instructions.

Accelerate Post-Operative Assessments

Postoperative follow-up remains an essential tool for early recognition of complications. Using texting software for orthopedic clinics, they can have the ability to automate daily or weekly check-ins in the days or weeks after treatment, asking patients to report any symptoms or pain level or send in photographs if anything looks odd. These early intervention techniques enable providers to solve problems in the bud, avoiding expensive readmissions and ensuring that long-term recovery is achieved.

Boost Online Reputation on Autopilot

Orthopedic care can be difficult — often requiring complex procedures — and quality care is worth boasting about. Messenger programs can trigger reminders for happy patients to post a review on platforms such as Google or Healthgrades. This passive-aggressive but influential method enables the clinics to establish themselves on the digital map, grow confidence with potential patients, and continue to stay competitive amongst other competitors.

Increase the Productivity and Workflow of Your Staff

Administrative workers sometimes spend hours on the phone, chasing paperwork, and answering the same questions over and over. Text messaging software takes those touchpoints and makes them automatic–it can send appointment confirmations, FAQs, reminder messages, a welcome message, and check-in forms, allowing your staff to spend time on more meaningful work. This allows for leaner operations, less phone traffic, and streamlined workflows — particularly for clinics that are managing large patient loads.

How to Select Text Messaging Software for Orthopedics

Use the following checklist when selecting which texting software for orthopedic clinics is right for you:

• Figure out your needs: You should know what your minimum necessary features are and what current modes of sending out communications are affecting your operations.
• Verify compliance: Make sure the text messaging software is HIPAA compliant with documented BAA and data protection protocols in place.
• Assess integrations: Verify what software applications the texting software integrates with, and how easy it is to connect with your patient management system (PMS) and electronic health record (EHR).
• Evaluate usability and support: Request a demo to see the functionality or use of healthcare texting platform for orthopedic clinics. Confirm that there is support available at any time of day and night as needed.
• Plan for scalability: Text messaging software expands beyond your existing use case and plan for potential future growth and the emergence of AI and automation.
• Review pricing: Request their pricing plan and be clear if there is transparency in their pricing and if they can assess a return on investment (ROI) from the efficiency improvements.

Top Texting Services For Orthopedics (10 Software Reviews)

Here’s an overview of some of the top text messaging software for ortho clinics:

1. Emitrr
2. Luma Health
3. OhMD
4. Solutionreach
5. Spruce Health
6. Birdeye
7. Klara
8. NexHealth
9. AdvancedMD (Patient Engagement Module)
10. QliqSOFT

1. Emitrr : Best Texting Competitor

Emitrr Overview

Emitrr is a HIPAA-compliant texting app for medical practices, which helps to optimize communication, minimize phone calls, have shorter response times, and faster processes. It’s a single unified inbox for reminders, follow-ups, missed-call texts, and review requests, which means it is a powerful healthcare communication app. Here’s a quick overview of the best texting software for orthopedic clinics:

Emitrr Key Features

• Team Inbox: Unified messaging for the whole staff based on care teams, enabling more efficient clinical communication and collaboration.
• Automated Reminders: Take out human error with follow-up reminders to book in clients and check in on care plans.
• Missed-Call-Texting: This texting software for orthopedic clinics can automatically text patients upon missed calls; capture lost leads and enhance new patient access.
• Reviews: Actively encourages patients to post reviews on Google or Facebook when the patients are satisfied and post engagement through reviews to positively improve an online reputation.
• Smart Auto Replies: Instantly answers common questions. Save your staff time.
• Two-way Texting: Provides immediate, conversational SMS chat for direct communication with patients.
• Convert Web Chat to SMS: This healthcare texting platform for orthopedic clinics instantly converts website chats into ongoing text messages.
• Templates & Bulk Texts: Clinic staff can send bulk information or alerts/reminders via the app.
• Call & Voicemail Features: Voice calling and voicemail transcripts for better understanding of who is calling.
• Integration Readiness: Works with 1,000+ EHR/CRM’s such as Dentrix, Epic, Kareo, Athenahealth, eClinicalWorks, and NextGen.
• Emitrr AI: Includes AI-powered tools for content recommendations, reminders automation, priority-based urgent response, and best messaging time recommendation.

Emitrr Pros

• Healthcare Centric: This texting software for orthopedic clinics is specifically designed to meet the needs of medical, dental, and veterinary practices.
• Easy-to-use: Straightforward, user-friendly interface and easy to get started means a shorter time for full adoption.
• Automation: Time Savings: The goal of minimizing manual responses and patient inquiries, results in productivity benefits.
• Excellent Support: Have speedy response times and a good onboarding team to help with a smooth setup.
• Great Value: Very affordable, which makes it valuable for small to mid-size physician practices.
• Full Compliance: Fully HIPAA, HITECH & SOC2 Compliant.

Emitrr Cons

• Some advanced techniques/features are not complete yet (as referenced info seconds), it’s a work in progress.

Emitrr Pricing

Pricing for this texting software for orthopedic clinics starts at $30/month.

Emitrr Integrations

This SMS solution for medical device companies seamlessly integrates with over 1000 CRM/EMR/PMS/Scheduling Platforms, including:

• Hubspot
• Zapier
• Freshdesk
• Mailchimp
• Salesforce
• Dolphin
• HousecallPro
• Dentrix
• Opendental
• Denticon
• eClinicalWorks
• And more… 

Emitrr Reviews & Ratings

Emitrr has a robust rating on some reliable review platforms, such as Capterra. On Capterra, it has a 5/5 star rating. Here’s what customers are saying about Emitrr:

“Great Company , Confident , Relentless . will defiantly get Job Done. Excellent Customer Service .”

 “Overall, our experience has been very positive. We’re learning the new software and have had a few questions/issues which were all very promptly answered and addressed. Glad we chose Emitrr!”

Source: Capterra

Emitrr Support Channels

• Email (support@emitrr.com), 
• Phone (+1 (210) 941-4696), 
• Live chat (through Emitrr website), 
• Knowledge base (Docs, FAQs, guides), 
• SMS support.

2. Luma Health (now Artera)

Luma Health Overview

Luma Health (now rebranded as Artera) is an all-in-one patient communication and engagement platform built for automatically matching provider workflows and enhancing any patient’s experience throughout their journey of care for multiple specialties, including orthopedics. Here are other details about this texting software for orthopedic clinics:

Luma Health Key Features

• Intelligent reminders and scheduling with the ability for patients to self-schedule.
• Online patient-preference forms and streamlined patient registration.
• Automated patient reminders and recalls for preventive care or follow-up.
• Direct communication, secure chat, and two-way patient messaging.
• Tools for reputation management and review generation online to increase the clinic’s exposure.

Luma Health Pros

• This texting software for orthopedic clinics relies heavily on automation and rich patient engagement capabilities.
• Great relationship with leading EHR systems to prevent barriers to data exchange.
• It has a full feature set to cover many communication needs.

Luma Health Cons

• When compared to a simpler solution, it can be expensive due to multiple features.
• Steeper learning curve to get full use and utilization of all advanced features.

Luma Health Pricing

This platform has not revealed its pricing plans on its website. However, according to Software Advice, it charges about $250 per month to its customers.

Luma Health Integrations

• MEDITECH Expanse (FHIR-enabled)
• Oracle Health / Oracle Cloud
• Salucro (payments)
• Epic
• NextGen
• eClinicalWorks
• Athenahealth
• Veradigm
• Greenway Health
• Nextech

Luma Health Ratings and Customer Reviews

This Ohmd replacement customer service rating is 4.6/5 on Capterra and 4.8/5 on g2. Here’s what LumaHealth users are saying:

“I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn’t and this capability is huge for us.”

“Not having access to patient account numbers and not being able to exclude patients by insurance companies are our major hurdles. It is also a bit pricy and the contract terms are long and inflexible.”

Source: Capterra 

Luma Health Support:

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

3. OhMD

OhMD Overview

OhMD is a secure HIPAA-compliant messaging system specifically designed to enable secure patient/provider communication as well as improve communications and collaboration between employees/staff within healthcare settings such as orthopaedic practices. Let’s have a quick look at this texting software for orthopedic clinics:

OhMD Key Features

• Secure two-way patient texting: allows direct patient conversation in a secure environment
• Internal texting, messaging, and collaboration tools for employee collaboration
• Automated appointment reminders and broadcast messages to reach a much larger audience
• Telehealth with secure video visits
• Digital forms and surveys to collect patient information and feedback

OhMD Pros

• OhMD has a major focus on secure communication outside of the office as well as more in-house communication which is important for healthcare communication apps.
• Suitable for small to medium practices that need comprehensive but not too complicated features and services
• It has some of the best functionality in terms of user experience so the time to train employees and patients on the app is minimal.

OhMD Cons

• Some users mention that the app can have some glitches here and there, as well as it does not have many advanced customization options.
• Since OhMD integrates with EHR systems, the depth of integration differs with your specific EHR system and you will have to see for yourself

OhMD Pricing

OhMD pricing offers basic SMS features for free, but its more comprehensive plans start at $250 a month. 

OhMD Integrations

OhMD integrates with PMS and EHR software seamlessly, including:

• Athenahealth
• Allscripts
• DrChrono
• Cerner
• AdvancedMD
• eClinicalWorks
• Veradigm
• Epic

OhMD Reviews & Ratings

OhMD has a rating of 4.8/5 on G2 and here’s what OhMD users are saying:

“I like using OhMD because most patients have their phones set up to block unknown callers, and many don’t even check their voicemail.”

“I’ve only been using OhMD for about 2 months so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

Source: g2

OhMD Customer Support Channels

• Email
• Wechat
• Phone

4. Solutionreach

Solutionreach Overview

Solutionreach has been in patient relationship management for an extended period of time and has developed a notable selection of patient engagement, communication, and retention tools, covering all specialties including orthopedics. Here are other details about this HIPAA-compliant texting for orthopedic practices:

Solutionreach Key Features

• Automated appointment reminders/confirmations with SMS, email, and voice.
• Patient recall and re-engagement campaigns for continuity of care.
• Online scheduling and patient self-scheduling capabilities.
• Patient surveys and online reputation management tools.
• Two-way text messaging with patients.

Solutionreach Pros

• Very experienced and has been in healthcare communication for a long time.
• Many features offered by HIPAA-compliant texting for orthopedic practices that cover a variety of patient engagement needs.
• This HIPAA-compliant texting for orthopedic clinics mostly focus on patient retention and reputation building.

Solutionreach Cons

• This HIPAA-compliant texting for orthopedic clinics could be cumbersome for smaller practices due to the number of features.
• Pricing could be considered expensive to obtain the entire suite of features.

Solutionreach Pricing

There are three Solutionreach pricing plans that you can choose from. However, the platform has not revealed its exact pricing on the website. 

Solutionreach Integrations

This HIPAA-compliant texting for orthopedic clinics supports 150+ integrations.

Solutionreach Reviews & Ratings

This patient communication platform for orthopedics has a rating of 3.8/5 on Capterra and g2 4.3/5 on g2. And here’ what Solutionreach’s customers are saying:

“The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.”

“Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don’t admit their errors which is very frustrating.”

Source: Capterra 

Solutionreach Support Channels

• Chat
• Knowledge base
• Phone
• Email
• FAQs

5. Spruce Health

Spruce Health Overview

Spruce Health is an all-in-one communication platform with messaging for the health care sector, offering secure options for messaging, telehealth video calls, and practice management specific for health care providers. Here are other details about this patient communication platform for orthopedics:

Spruce Health Key Features

• Protected patient data exchanges using a communications platform that is secure, HIPAA compliant (text, photo, video, etc.)
• Video calls as part of an integrated telehealth feature.
• This orthopedic clinic texting software offers voicemail-to-text transcription feature to manage messages more easily.
• This texting software for orthopedic clinics offers customizable digital intake forms for making sport practice patient onboarding easier.
• E-faxing options are available if your practice uses traditional documentation.

Spruce Health Pros

• Very flexible considering it is designed for both telehealth and secure messaging, it may be good for a lot of practices that need one integrated solution.
• This orthopedic clinic texting software is very healthy and thoughtful approach to HIPAA compliance and data protection.
• This texting software for orthopedic clinics is affordable subscription-based options available – very attractive for solo practitioners and smaller clinics, processes remaining first and foremost affordable.

Spruce Health Cons

• Like many multi-functional platforms, this HIPAA-compliant texting for orthopedic practices may not leverage the same depth of automating reminders as purpose-built build patient engagement platforms.
• EHR integrations may not be as robust or as deep as enterprise offerings from the largest EHR (or some smaller EHR vendors.) 

Spruce Health pricing

The basic plans of this patient communication platform for orthopedics start at $24 per user/month

Spruce Health Integrations

This HIPAA-compliant texting for orthopedic practices offers integration with various third party platforms:

• Athenahealth
• Elation Health
• Hint Health
• Spruce API (with webhooks)
• Keragon (no-code automation)
• Morf Health (no-code automation)

Spruce Health Reviews & Ratings

This patient communication platform for orthopedics has a rating of 4.5/5 on Capterra and g2 4.5/5 on g2. And here’ what Solutionreach’s customers are saying:

“Some functions are not easily implementable such as blocking unwanted phone numbers or rerecording personal messages, though they do explain it quite clearly on their APP customer guide.”

“Sometimes, the notifications do not come through as a push notification on my device. I have had a couple instances where I had new messages and I had to open the app to find out. I wish there was an easy way to search the messages and files received.”

Source: Capterra

Spruce Health support channels

Customer support channels offered by this orthopedic clinic texting software are:

• Email support
• In-app live chat
• Setup help for new users
• Online help center

6. Birdeye

Birdeye Overview

Although they are wider than only texting, Birdeye has a strong communication suite. This HIPAA-compliant texting for orthopedic practices is best known for its online reputation management and customer experience software for multi-location businesses, including orthopedic and other types of healthcare organizations. Let’s have a look at pros, cons, pricing and integrations of this texting software for orthopedic clinics:

Birdeye Key Features

• Automatic review requests via text and email to enhance online visibility.
• Two-way text messaging to text with the patient directly.
• This patient communication platform for orthopedics offers one unified place to read and reply to all of your messages in AirSend.
• Local SEO and updating your business directory listings to increase your online presence.
• This orthopedic clinic texting software offers extensive questionnaires and feedback features.

Birdeye Pros

• This texting software for orthopedic clinics offers great capability to improve online reputation and request the consistent capture of reviews.
• Gives full access to an overall patient experience dashboard.
• Strong solution for multi-location orthopedic groups.

Birdeye Cons

• Not solely focused on clinical communication, so it may miss some specific medical workflow automations.
• It may be more expensive for a full-feature suite than dedicated medical messaging apps.

Birdeye Pricing

Birdeye’s pricing is expensive, with plans starting from $299-$399 a month.

Birdeye Integrations

This patient communication platform for orthopedics offers integrations with over 3000 software and apps, including:

• drChrono
• Mindbody
• Appointy
• Adam
• Zoho books
• Leap
• Cerbo
• Dentrix
• And more..

Birdeye Reviews & Ratings

Customer rating of this HIPAA-compliant texting for orthopedic clinics on Capterra is 4.7/5 and on g2 is 4.7/5. Here’s what customers are saying about this orthopedic clinic texting software:

“SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.”

“Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I’m sure that’s correct. Just making people aware to avoid making the same mistakes as me and others.”

Source: Capterra

Birdeye Support Channels

Here’s a list of customer support channels of this orthopedic HIPAA-compliant messaging patient communication platformsoftware: 

• 24/7 (Live rep)
• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

7. Klara

Klara Overview

Klara is a secure, HIPAA-compliant patient communication platform that is designed to simplify and streamline all patient interactions (scheduling, making appointments, and then following up) for medical practices, including orthopedics. Let’s have a look at other aspects of this texting software for orthopedic clinics:

Klara Key Features

• This HIPAA-compliant texting for healthcare guaranteed safe 2-way messaging with patients and care teams to ensure confidential communication.
• Automated booking reminders and pre-visit information to optimize patient readiness.
• Digital forms and collection of consent for a paperless way to perform administrative tasks.
• An AI-powered virtual assistant, to answer immediate questions from patients.
• This secure patient communication for orthopedic clinic offers built-in telehealth, to provide virtual care.

Klara Pros

• This HIPAA-compliant texting for orthopedic practices is very easy to use for the clinic’s staff and patients.
• A platform with a true focus on security and is HIPAA compliant so data is secure.
• The AI features offered by this patient communication platform for orthopedics help to lessen the administrative burden and improve response times.

Klara Cons

• Pricing for this secure patient communication for orthopedic clinics isn’t always clear and often only through information directly from them through contact.
• Some may feel less customizable for complex workflows compared to some of the larger enterprise platforms.

Klara Pricing

Klara pricing has not revealed any information related to its pricing.

Klara Integrations

This texting software for orthopedic clinics integrates with EHR & PMS software, including:

• Practice Fusion
• EpicCare EMR
• NexHealth
• ModMed
• Athenahealth
• Nextech
• DrChrono
• Oracle Health

Klara Reviews & Ratings

Customer ratings of this orthopedic HIPAA-compliant texting software are & 4.5/5 on G2 and 4.3/5 on Capterra, and here’s what users are saying about this secure patient communication for orthopedic clinics:

“What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.”

“The way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs.”

Source: Capterra 

Klara Support Channels

• Phone
• Chat
• Email

8. NexHealth

NexHealth Overview

NexHealth is a patient experience platform and one of the best integrated EHRs to automate reminders, online booking, digital forms, and patient messaging; this secure patient communication for orthopedic clinicsis very useful for orthopedic clinics. Here are other details about this orthopedic patient engagement software:

NexHealth Key Features

• Automated appointment reminders and confirmations via multiple channels
• This orthopedic HIPAA-compliant texting software offers online booking directly from your website or social profiles.
• Digital patient forms and paperless check-ins improve flow.
• This orthopedic patient engagement software offers two-way patient messaging for direct and convenient communication.
• Automated patient recall and re-engagement campaigns

NexHealth Pros

• Excellent EHR integrations, including many orthopedic-specific ones, and the ability to work with the dataflow to ensure everything is working well together.
• This orthopedic patient engagement software really focused on automating the entire patient journey from booking to follow-up.
• This HIPAA-compliant texting for orthopedic practices is great for practices that prioritize online booking and digital intake.

NexHealth Cons

• This secure patient communication for orthopedic clinics could be more focused on front office automation & not a comprehensive clinical messaging function.
• Some users say the first setup could be complex based on your existing EHR system.

NexHealth Pricing

You will need to get in touch with the NexHealth contact support to get a custom quote.

NexHealth Integrations

This orthopedic patient engagement software integrates with many PMS and EHR software.

NexHealth Reviews & Ratings

This HIPAA-compliant texting for healthcare has a rating of 4.9/5 on Capterra and 4.8/5 on g2. Here’s what customers are saying about this orthopedic HIPAA-compliant texting software: 

“I love that we are able to communicate in real time to our pateints via text. I love all the inforamtion that is requested at the time of making their appointments.”

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality – east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.”

Source: Capterra 

NexHealth Support Channels

• Email
• Phone
• Chat

9. AdvancedMD (Patient Engagement Module)

AdvancedMD Overview

AdvancedMD supports all aspects of patient engagement, practice management, and EHR, and enhances workflows specific to each practice area, including orthopedics. Here are other details about this orthopedic HIPAA-compliant messaging software:

AdvancedMD Key Features

• Automated patient reminders via text, email, and voice.
• Patient portal with secure messaging harnessed per the patient’s request.
• This orthopedic patient engagement software offers online scheduling.
• This secure patient communication for orthopedic clinics gets integrated online patient payment processing.
• Patient education and content delivery in the system.

AdvancedMD Pros

• The best feature offered by this orthopedic HIPAA-compliant messaging software is full integration with AdvancedMD PM and EHR system, creating a true one-system process and EMR.
• Strong revenue cycle management improves financial performance.
• This orthopedic patient engagement software provides customizable templates for orthopedic practices within the AdvancedMD EHR.

AdvancedMD Cons

• This orthopedic HIPAA-compliant messaging software is mostly advantageous to clinics already using the entire AdvancedMD suite or planned implementations.
• More complex and may be overkill for smaller practices not needing a full EHR/PMS 

AdvancedMD Integration

• Deep native integration with the AdvancedMD practice management and EHR ecosystem (scheduling, demographics, messaging). 

AdvancedMD Pricing

• Typically bundled within AdvancedMD packages; contact AdvancedMD for pricing and module inclusion details.

AdvancedMD Reviews and Ratings

• Capterra (AdvancedMD overall platform): 3.6/5 (100+ reviews).
• G2 (AdvancedMD EHR/PM): 3.9/5 (350+ reviews).

Here’s customers are saying about this HIPAA-compliant texting for healthcare:

“My experience with AdvancedMD has gone very well. Our transition is taking extra some time, though we are moving forward at a nice pace. We are transitioning in a very quick period, rather than taking the normal extended timeframe. This caused the need for us to work quickly, though I feel we are receiving a lot of support along the way.”

“Initial sales and contract securement with Preston and team was really good. Then once we started kickoff calls, there has been some less than desirable last minute rescheduling and on last call.” 

AdvancedMD Support Channels

• Customer support
• Documentation
• Online portal
• Phone Support
• Knowledge Base

10. QliqSOFT

QliqSOFT Overview

QliqSOFT is the company behind Qliq, the Secure Texting and Virtual Visit platform for healthcare organizations. This secure patient communication for orthopedic clinics is made to allow physicians, nurses, caretakers, and patients to exchange protected, real-time information. Let’s have a brief overview of this orthopedic HIPAA-compliant messaging software:

QliqSOFT Key Features

• QliqCHAT Secure Texting: This secure patient communication for orthopedic clinics provides strong, HIPAA-compliant texting for medical professionals, one-on-one or in a group messaging format with images, videos, and document attachments.
• Virtual Visits: Included secure telehealth capabilities to conduct video and audio calls.
• Quincy Healthcare Chatbots: This healthcare texting platform for orthopedic clinics offers AI-powered chatbots that automate patient engagement, answer common questions, assist with appointment scheduling, and provide targeted health information.
• Digital Forms & E-Signature: Securely creates and collects digital patient forms, consent forms and signatures electronically (e-signature).
• On-Call Scheduling: Enables management of on-call scheduling for the care team, ensuring that proper coverage is arranged.

QliqSOFT Pros

• This orthopedic HIPAA-compliant texting software offers outstanding security with a revolutionary Cloud Pass-Thru™ system that never stores PHI on their servers to improve healthcare business messaging.
• Full set of tools beyond messaging Boxy is not just a messaging tool. It’s a suite. It does everything: telehealth, chatbots, AI, surveys – everything. Provides integrations that go deep with all leading EHRs for efficient workflows.

QliqSOFT Cons

• The depth of featuresoffered by this orthopedic HIPAA-compliant texting software could also make learning the software more challenging for new users.
• Intermittent mobile app slowdowns or notification issues are sometimes reported by users (general app store reviews).

QliqSOFT Integrations

Integrations offered by this orthopedic HIPAA-compliant texting software are:

• Epic
• Cerner
• eClinicalWorks
• Salesforce
• RightFax
• CareSignal
• Blockit
• Suki
• Cloudbreak

QliqSOFT Ratings and Customer Reviews

This orthopedic patient engagement software rated 4.6 on G2, and here’s what customers are saying about the platform:

“On occasion when you have the same account running on multiple workstations/mobile devices some messages received are not sent to all workstations/mobile devices. Qliq Customer Service is quick on resolving this issue.”

“find that having to sync the settings can be a pain at times especially when you need to get to a number fast.”

QliqSoFT Support Channels

• Email

Why Emitrr is the Best Orthopedic Texting Software

If you are an orthopedic clinic, provider, or group, looking for a compliant, efficient, and all-in-one texting solution, look no further than Emitrr, the best orthopedic clinic texting software for 2025.

• Secure & Compliant: Emitrr, the best orthopedic HIPAA-compliant messaging software is built specifically for healthcare. Our HIPAA/HITECH/SOC2 compliant messaging means that your patients can text with you and you don’t need to worry that your clinic won’t meet the highest data protections in the industry.
• Integrations: Emitrr integrates directly and seamlessly with more than 500 EHR systems such as Athenahealth, eClinicalWorks, and NextGen, allowing messages, calls, and reminders to sync seamlessly so that all communications, interactions, and patient records are in one system, and your workflows are organized.
• Support: We know that healthcare never stops, and neither will Emitrr’s support for you. This orthopedic HIPAA-compliant messaging software offer 24/7 customer support by phone, chat, or email, and we want to make sure you are fully operational at all times.
• Smart Features: Emitrr offers smart features including automatic review requests, texting missed call patients, appointment reminders, and two-way texting to lower no-shows, and better patient experiences.
• AI-Driven Efficiency: Emitrr’s AI replies to patient texts within seconds and creates fast, accurate, and efficient responses in seconds. Smart algorithms create roll-up replies and then Sarah uses AI tuning to refine tone and tenor so these first responses are crisp, caring, and applicable. The rule engine and Sarah filtering let you make intelligent decisions on routing replies from dedicated teams of staff, so your teams stay organized and focused.
• Communications Built for Orthopedics: Emitrr, the best orthopedic HIPAA-compliant texting software was designed to allow orthopedic clinics, providers, and groups to engage with patients and patients to engage with you.  It was made to make your workflows easier and create efficiencies for your staff.
• AI SMS Agen: Sarah, Emitrr’s intelligent SMS agent, handles appointment bookings, rescheduling, lead capture, reminders, and two-way conversations, entirely over text. She’s designed to work across industries and time zones, so your business is responsive, even when your team isn’t available.

Frequently Asked Questions

Conclusion

Secure, intelligent texting software is a requirement in orthopedic care. Intelligent texting offers fast communication, decreases no-shows, improves communication compliance, and can lighten staff workloads which can improve output and expand your clinic.

When evaluating a HIPAA-compliant messaging app, think about your EHR and orthopedic requirements. There are platforms to support certain EHR vendors and consolidate orthopedic communication in one messaging app, such as Emitrr, that integrates security, efficiency, and patient focus as part of their system.

Don’t get held back waiting on antiquated communication solutions. Schedule a free demo with Emitrr and see how smarter texting can elevate your orthopedic practice.