Introduction
The healthcare industry is saturated with patient care tools. All these platforms promise tons of services. But what should a customer focus on regarding such patient collaboration tools? The answer is simple, seamless communication.
Seamless communication is the key when it comes to patient collaboration platforms. Easy communication with good customer support forms the backbone of any good patient engagement tool. TigerConnect is one of the patient engagement tools available in the market, but a lot of users are facing challenges with this platform. Hence, they are switching to better TigerConnect competitors. So if you are also looking for a TigerConnect competitor that offers seamless communication and excellent support, we have got you covered.
We bring you the top 7 best TigerConnect alternatives that have patient engagement and collaboration as their priority. Stay tuned for detailed insights!
Top 7 TigerConnect Competitors
- Emitrr
- Mend
- Klara
- Rocket.Chat
- OhMD
- Phreesia
- Doctible
Emitrr
Emitrr is a top-notch next-gen HIAPA-compliant texting platform with a five-star rating for its ease of use and customer support. Emitrr is a great TigerConnect competitor due to its large range of features and round-the-clock customer support. Along with this, Emitrr offers some unique customer engagement features such as missed calls to text, reputation management, and review generation over different social media platforms.
Emitrr Features
- Easy two-way texting for better customer communication
- Send secure links through texts
- Online scheduling of appointments to lessen the burden on medical staff
- Patient self-scheduling option for better patient experience
- Group texting feature for the ease of healthcare staff
- Text alert feature to deal with urgent situations
- Mass texting for sending message outreach
- Send and receive images and files (insurance, X-rays, and more)
- Send automated review requests to your patients
- Integrate Emitrr with your existing EMR/EHR
- Read responses from reviews in a single conversation inbox
- Automated text reminders to inform about appointments and bills
- Live chat option to attend to the customer’s query immediately
- No-show follow-up through texts and calls
- Track metrics like missed calls, unique calls, total calls, message open rate, failed delivery
- Use editable templates to personalize your reminders so that patients feel more engaged with the business
- Letting businesses analyze and scale with API and activity tracking
- Text enable landline number and also get 10DLC support
Emitrr Pros
- Intuitive features
- 360-degree customer support
- Easy-to-use software
- User-friendly interface
- No hidden charges
Emitrr Cons
- More features coming soon
Emitrr Support channels
- Phone
- Live rep
- Chat support
- FAQs
- Knowledge base
Emitrr Pricing
Starts at $30 per month. (You pay for what you use!)
Mend
Mend software works on providing good telehealth care as a patient engagement platform. Mend, as a TigeConnect Competitor, is an efficient tool for increasing digital patient intake and building brand reputation. Smooth workflow is a top priority for the Mend platform.
Mend Features
- Two-way messaging with patients
- Group texting, video-calling, appointments, and paperwork are also possible
- Send media, files, and links through text messaging
- Get easy virtual appointments for complete flexibility in your schedule
- Send automated patient appointment reminders to minimize no-shows
- Patient self-scheduling option for better patient experience
- Patient digital intake forms
- Reduce manual labor by automating payment reminders
- Attendance predictor to predict no-shows and cancellations beforehand
- Mend allows easy integration with your EHR/PMS system
- Mend’s digitalized, well-designed patient intake form can save progress automatically
Mend Pros
- Easy navigation
- Variety of features
Mend Cons
- Buggy features
- Background app crashes while using the Mend software
Mend Support Channels
- FAQs/Forum
- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Knowledge Base
- Chat
Mend Pricing
No fixed pricing information is available. The Mend software has different subscription plans.
Klara
Klara software is completely dedicated to serving patients as a patient communication platform. Klara focuses on centralizing all conversations on a single platform for smooth workflow. This software aims for better texting practices for patients. This makes Klara a very good Tigerconnect competitor.
Klara Features
- Two-way direct messaging for better communication with patients
- Webchat option to turn visitors into potential leads
- Prompt call to text for better patient engagement
- Voicemail transcription feature to collect important phone conversations
- Appointment scheduling for patients
- Appointment reminders to reduce no-shows
- Message routing feature to quickly navigate through all patient’s messages
Klara Pros
- Easy navigation
- Effective features
Klara Cons
- Difficult integration with your EHR
- Poor customer support
- Software is less flexible with staff messaging options
Klara Support Channels
- Phone
- Knowledge base
- FAQs
Klara Pricing
Klara software is on a subscription basis. There, pricing is not disclosed
Rocket.Chat
Rocket.Chat is the world’s largest platform designed for open-source communication. Rocket.Chat is a communication platform that provides a variety of texting services to your businesses. It allows collaborations between customers, partners, communities, and many more. Rocket.Chat is a really strong TigerConnect competitor as it works for efficient customer interaction.
Rocket.Chat features
- Send HIPAA-compliant two-way text messages to patients
- Connect with patients through different communication channels such as video, voice, SMS, chat, or social media
- Automate workflow and repetitive tasks
- Use threads and collaborations to communicate with colleagues
- Patient routing according to their needs
- Call to prompt text for better patient engagement
- Send customized messages using Rocket.Chat platform
Rocket.Chat Pros
- Ease of use
Rocket.Chat Cons
- Website stability issues and minor bugs
- The layout is not userfriendly
Rocket.Chat Support Channels
- Email/Help Desk
- Chat
- Phone Support
- 24/7 (Live rep)
- Knowledge Base
Rocket.Chat Pricing
Rocket.Chat offers different pricing packages depending on the user’s needs.
OhMD
OhMD is a patient communication platform that works for patient engagement and effortless communication. It is HIPAA-compliant software and a good TigerConnect competitor that makes sure healthcare practices can easily contact and retain patients.
OhMD Features
- Two-way text messaging for quick communication
- Automate common workflows such as appointment scheduling
- Autoresponders for a better patient experience
- Integrate your EHR system easily
- Appointment reminder texts to deal with no-shows
- Bulk messaging for broadcasting important information
- Video visits to bring easy telehealth access to your patients
- Call-to-text for transcribing phone calls
- Live web chat for easy communication between the healthcare staff and patients
- Send forms, surveys, and review links through texts
- Track metrics for better reputation management
OhMD Pros
- Easy texting features
OhMD Cons
- The software has bugs and crashes often
OhMD Support Channels
- Email/Help Desk
- Chat
- Phone Support
OhMD Pricing
The OhMD platform has different subscription plans. The most basic plan starts from $7 per month.
Phreesia
Phreesia is a healthcare software that aims for patient management, patient engagement, and easy integration with your existing system. As a TigerConnect competitor, Phreesia offers enhanced clinical care.
Phreesia Features
- Two-way texting for easy patient communication
- Online easy scheduling for the ease of patients
- Bulk messaging for broadcasting important information
- Autoresponders for a better patient experience
- Send survey links and review links to gather feedback
- Track metrics for better reputation management
Phreesia Pros
- User-friendly interface
- Ease of use
Phreesia Cons
- Not intuitive platform
- Poor customer support
Phreesia Support Channels
- Phone
Phreesia Pricing
The starting price is $99 per month
Doctible
Doctible is a patient engagement and management platform. It is quite similar to TigerConnect software. The Doctible software focuses on prioritizing the reputation of your businesses. Doctible features are easy to use and meant for scalability. They provide review booster technology for practice management. These features make Doctible a suitable TigerConnect alternative.
Doctible Features
- Two-way messaging for patients
- Bulk messaging options so that customers can focus on better patient communication
- Appointment management and scheduling for the patients
- Automated scheduling for ease of patients
- Live chat option to solve immediate queries of the patients
- Patient intake forms to get to know the patients better and their medical history
- Ease of rescheduling to give complete flexibility to the user and doctors
- Website and third-party integrations for seamless business scalability
- Patient survey forms and feedback to understand the patient’s needs
- automated, real-time updates and notifications so that a clear communication channel exists between patients and healthcare practitioners
- Letting businesses analyze and scale with API and activity tracking
- Prompt automated responses to increase texting efficiency
- Reputation management by detailed reporting and statistical analysis
Doctible Pros
- Ease of use
- Very swift review management
Doctible Cons
- Lack of sync with the EHR/PMS system
- Expensive software
Doctible Support Channels
- Email/Help Desk
- Phone Support
- Knowledge Base
- Cha
- FAQs/Forum
Doctible Pricing
Starts from $199 per month.
Why You Should Look For A TigerConnect Competitor?
TigerConnect software has been in the market for quite some time. But the performance delivery of the software has definitely degraded. Customers have faced numerous issues with the software which made them look for TigerConnect replacements. Let’s discuss some key complexities customers face with the software.
Difficult integration
Integration is an important aspect when businesses shift patient care software. But TigerConnect has disappointed its customers with integration services.
Customers felt they needed help in integrating their already existing EHR system with the TigerConnect platform. The integration process did not deliver customer satisfaction and slowed down the processing time of the healthcare staff.
Login/re-login issues
Login and re-login issues have been a constant headache for customers. Many users complained that whenever they opened newly received text messages, they were abruptly logged out of the system. This definitely slowed down the normal processes of the healthcare team. They spent more time scheduling appointments for customers over texts.
Slow technical team
The customers of the TigerConnect platform were most disappointed with the slow technical staff. The support team of TigerConnect didn’t give timely solutions to the users. This played a major reason for looking out for TigerConnect alternatives. The responses of the technical team were consistently late and sometimes they presented the customers with no solutions. When they had no solution to the technical glitches faced by customers, they simply offered e-gift cards as consolation.
Limited texting features
The customers of TigerConnect software were not satisfied with the texting capabilities of the platform. Many customers complained that the platform lacked basic texting features. With TigerConnect, there’s no way to tag a particular correspondent, users are not notified about the new messages, and messages are self-removed after 30 days. These texting loopholes have made the daily tasks of TigerConnect customers tough. That’s why they want a better TigerConnect competitor.
Buggy Software
Constant bugs in the TigerConnect software have made the software slow and laggy. The users were unhappy with the constant inconsistencies with the platform.
- TigerConnect platform logs out users abruptly, crashes often, and the user needs to re-sign in multiple times.
- The updates of the platform took days to be completed
- The group texting feature allowed duplicating group names, causing a lot of confusion for practitioners with more patients
- The timeout parameter for the web console, mobile app, and desktop console frustrated a few users. Some had to keep logging in repeatedly to resume their work
All in all, the software was not robust enough to take maximum workload and the customers wasted a lot of time just fixing these issues with the support team. This costed healthcare practitioners valuable time and patients.
Why Is Emitrr The Best TigerConnect Competitor?
Intuitive features
Emitrr has been acing the game when it comes to features. Emitrr offers quick solutions and varied messaging features just under one single platform. From group texting, mass texting, and personalized messaging templates to missed calls to text to, Emitrr has got it all. Emitrr is a 360-degree solution if you want intuitive yet user-friendly features. So with Emitrr, businesses really don’t need any other helping hand. Emitrr covers all your business scalability needs.
Robust software
The biggest advantage of Emitrr as Saas is its robust nature. Emitrr app performs well on any network and device easily. The failure rate of the platform is minimal thereby no system crashes. Emitrr platform is built for taking load. The software has gone through multiple rounds of testing to handle any input, even the incorrect ones. So, Emitrr takes care of system failure and bugs which were the biggest problems with the TigerConnect software. This highlights that Emitrr is the best TigerConnect replacement.
Unwavering customer support
Emitrr has been rated five stars by all reputed software review platforms such as Capterra, Software Advice, and G2. The reviews have raved about how quick Emitrr’s team is with Customer support. Emitrr believes in building your brand reputation through complete customer care and customer engagement. Emitrr offers maximum support channels including 24/7 live rep. So, Emitrr makes sure that the customer’s query is resolved at all times.
Swift integration
Emitrr offers more than 1000+ integrations for your platform. Seamless integration is a key feature of the Emitrr software. This integration is performed with accuracy and precision so that there are no bugs with the software in the future. The integration process is fairly simple as well with Emitrr’s technical team. So, that the healthcare can resume their work as quickly as possible.
Transparent pricing policy
Emitrr as a texting platform offers varied plans and subscriptions for customers. Businesses need flexible pricing so they can aim for scalability and profit. Emitrr understands thais goal. The basic plan of Emitrr starts at just $30 per month.
Emitrr does not have any annual binding contracts or hidden changes. Emitrr is completely transparent With its pricing structure. Emitrr, as a TigerConnect alternative, offers solutions that fit the budgets of the customers.
Conclusion
After having such a long comprehensive study about TigerConnect competitors, we do think Emitrr stands as a one-stop destination. The Emitrr platform offers all functionalities at the most reasonable price. Emitrr focuses on providing value for money. That’s why Emitrr has the best customer service along with the most intuitive features. So If you wanna know more about the platform, book a demo now!
Leave a Reply