Top 10 Voicemail Transcription Software

Introduction

How many times have you looked at your phone, seen an unknown number, and ignored it? Studies show that 5% of US callers leave voicemail when their call goes unanswered. According to Pew Research Center, most Americans simply don’t pick up calls from numbers they don’t recognize. It is a habit many of us have formed—to avoid spam calls or simply because we are busy juggling a million things at once. But here is the problem: what if that missed call was important? Maybe it was a client, a colleague, or even an opportunity waiting on the other end of the line.

Voicemail transcription software acts as a true lifesaver in such situations. Instead of struggling through lengthy and unclear voice messages, it provides everything neatly typed out for you. Enjoy the convenience of skimming through voicemails in seconds—whether you are stuck in a meeting, enjoying a coffee break, or simply not in the mood to pick up the phone. Voicemail transcription software like Emitrr not only saves time but also helps you stay on top of important messages without added stress. Missed calls no longer mean missed chances. You can prioritize what needs immediate attention and what can wait. 

In this blog post, let us explore why voicemail transcription software has become an essential tool and how it can streamline your communication like never before. Keep reading!

What is a Voicemail Transcription?

Voicemail transcription is the process of converting voice messages left in your voicemail inbox into written text. Instead of having to listen to a voicemail, you can quickly read the message and understand what the caller needs. This can save you precious time, especially when you’re busy and don’t have the bandwidth to listen to lengthy voice recordings.

How Does Voicemail Transcription Work?

It is all about technology and AI. When you receive a voicemail, the voicemail transcription software captures the audio and uses speech recognition technology to convert the message into text. This text is then sent to you, often as a text message or email, depending on your settings. It is fast, accurate, and completely hands-off—no need to replay the voicemail over and over trying to figure out what was said.

This type of software does not simply transcribe the voicemail word for word; it also organizes the information, making it easy for you to scan and quickly find the most important points. Think about it: you get a notification that a new voicemail transcription is available, and within seconds, you can read the message instead of listening to a rambling voicemail. It is that simple!

Want to see how voicemail transcription software actually works? Check out the video below for a closer look! Check out the video below for more insights on how it works and how it can streamline your communication.

Who needs Voicemail Transcription Software?

Today, calling and texting have become integral to how businesses communicate. These quick and efficient communication methods are essential for staying in touch with clients, customers, or colleagues. However, as important as they are, missed calls or voicemails can sometimes lead to missed opportunities. Voicemail transcription software makes sure that no message goes unnoticed or unanswered. 

Following are some industries where this tool can make a world of difference in improving communication, saving time, and enhancing productivity.

1. Healthcare

In the healthcare industry, time is of the essence, and communication is key. Doctors, nurses, and healthcare professionals often receive important messages via voicemail, such as patient updates or urgent requests. With voicemail transcription software, these messages are converted into text, allowing healthcare professionals to quickly read through them rather than listen to long, unclear voicemails. It helps in making faster decisions and ensuring nothing is missed—critical for providing the best care. Moreover, with HIPAA-compliant software, sensitive patient information is kept secure and confidential, ensuring that healthcare providers meet legal and regulatory standards while maintaining a smooth communication flow.

2. Law Firms

Lawyers and legal experts are always on the go, dealing with multiple cases and meetings. Important calls, such as client updates or court-related information, are often left in voicemail. Voicemail transcription software ensures that these messages are immediately available in text form, making it easier to review details quickly, particularly when you are in the middle of another important task. It keeps your practice running smoothly and your clients satisfied.

3. Customer Service

Customer service teams must manage communication effectively. Customers frequently leave voicemails with queries or concerns. With voicemail transcription software, customer service representatives can swiftly read the content of these voicemails, prioritise them based on urgency, and respond faster. It improves response times, enhances customer satisfaction, and keeps the staff organised.

4. Education

In the education sector, parents or students often leave voicemail messages with questions, concerns, or important notices. Teachers, administrators, and support staff can easily keep track of these messages with voicemail transcription software. It allows them to stay connected, whether they are busy with classes or on the go, ensuring no important information is overlooked.

5. Real Estate

Real estate agents receive countless voicemails from potential buyers, sellers, and other agents. With voicemail transcription software, agents can quickly read the messages and prioritize follow-ups without having to sift through multiple voice recordings. It speeds up response times and helps agents stay on top of leads, closing deals faster.

6. Finance

For financial advisors, accountants, or anyone in the finance industry, voicemail transcription software can help streamline communication. Clients may leave messages regarding account updates or financial concerns. With voicemail transcription software, professionals can easily access these details in text form, ensuring they never miss an important update and can address clients’ needs promptly.

7. Technology

In the fast-paced tech world, communication is vital for collaboration and troubleshooting. Voicemails from clients or team members can be transcribed into text, allowing tech professionals to efficiently review the messages and take action. This keeps projects on track, ensures timely responses, and helps teams stay organized in this dynamic industry.

8. Hospitality

The hospitality industry relies on smooth communication for reservations, customer requests, and event planning. Hotel managers and staff can benefit from voicemail transcription software by instantly converting guest messages into readable text. This ensures that no request is missed, improving guest experience and service quality, especially during peak seasons.

9. Transportation

In the transportation industry, whether it is logistics or passenger services, missed messages can cause delays and miscommunication. Voicemail transcription software ensures that messages from clients, drivers, or staff are converted into text instantly, allowing transportation companies to respond quicker, stay informed, and keep operations running successfully.

10. Government

Government agencies handle a wide range of public concerns, inquiries, and service requests. Voicemail transcription software helps facilitate communication between citizens and departments. It makes certain that important messages are never missed, making it easier for government employees to act on requests or provide answers quickly, all while reducing the need to listen to long, complex voicemails.

Features to look for in Voicemail Transcription Software

When looking for the right voicemail transcription software, there are a few key features you want to keep in mind to ensure you are getting the most out of it. These features can make a huge difference in how efficient and effective your communication becomes. Let us take a closer look at what to consider:

Accuracy and Reliability

The last thing you want is an incorrect or unclear transcript. Accuracy is a must when choosing a voicemail transcription software. You need a tool that delivers reliable, accurate transcripts every time, so you can trust the information you are reading.

Ease of Integration

You do not want your voicemail transcription software to be another hassle to manage. It should easily integrate with your existing communication systems, whether it is email, CRM, or phone systems. The more seamlessly it fits into your workflow, the better.

Multi-Language Support

If you work in a multicultural environment or deal with international clients, multi-language support is essential. A good voicemail transcription software should be able to handle different languages and accents, so you never miss a message due to language barriers.

Customizable Settings

Every business is different, so it helps if you can customize the settings of your voicemail transcription software to fit your specific needs. From setting up specific notifications to personalized formatting and other options, the ability to tailor your software can make a big difference.

Cloud Storage

Cloud storage is a lifesaver! It allows you to access your voicemail transcripts from anywhere, whether you are working from home or anywhere else. It keeps everything safe and easily accessible without taking up space on your device.

Security and Compliance Standards

Especially in industries like healthcare or finance, security and compliance are non-negotiable. Your voicemail transcription software should meet the highest security standards to protect sensitive data and comply with necessary regulations, such as HIPAA.

Top 10 Voicemail Transcription Software

1. Emitrr
2. Nextiva
3. RingCentral
4. Krispcall
5. Zoom Phone
6. Freshdesk Contact Center
7. Ooma Office Phone
8. Grasshopper
9. Google Voice
10. Phone.com

1. Emitrr

Emitrr is a cutting-edge voicemail transcription software designed to streamline communication, enhance productivity, and improve customer service for businesses of all sizes. Emitrr offers an intuitive platform that converts voicemails into accurate, readable text—ensuring you never miss a critical message again. As an innovative solution, Emitrr does not just transcribe messages; it transforms how businesses manage communication, providing real-time insights and enabling better team decision-making. Eliminating the need to listen to every voicemail helps your business stay agile, responsive, and focused on what matters most: delivering exceptional service to your customers. Here are some of the key features that you should consider when choosing Emitrr’s voicemail transcription software:

Key Features of Emitrr’s Voicemail Transcription Software

• AI-Enhanced Transcription Accuracy: Emitrr leverages Artificial Intelligence (AI) to deliver highly accurate voicemail transcriptions. This ensures that even complex or noisy voicemail messages are converted into clear, readable text.
• Text-to-Email Transcription: Emitrr’s voicemail transcription software automatically transcribes voicemails into clear text and sends them directly to your email or app. 
• Advanced Searchability: Gone are the days of sifting through voicemails. Emitrr’s powerful search feature lets you instantly find specific messages by keyword or date, making it easy to retrieve essential details at any time.
• Team Collaboration Tools: Emitrr’s collaboration features allow teams to share voicemail transcripts effortlessly. 
• Multiple Language Support: Emitrr’s voicemail transcription software supports multiple languages, ensuring businesses can effectively manage voicemails in a diverse range of languages.
• Real-Time Notifications: Stay updated with immediate email or app notifications whenever a new voicemail is transcribed. You can stay on top of all messages, even when you’re not at your desk.
• Multi-Device Integration: Emitrr’s platform works across various devices, so you can access your transcriptions whether you’re on your phone, tablet, or desktop. 
• Customization Options: Emitrr offers tailored solutions that fit your business’s unique communication needs. 

Emitrr Pros 

• Accurate Transcriptions: Emitrr’s state-of-the-art transcription technology ensures that your voicemails are converted into text with impressive accuracy, saving you time and effort.
• Seamless Integration: Emitrr integrates easily with existing communication systems, making setup simple. Whether you use VoIP, mobile phones, or traditional landlines, Emitrr works seamlessly across all platforms.
• Boosts Productivity: By converting voicemails into text and streamlining communication, Emitrr helps your team focus on high-priority tasks, improving overall business productivity.
• User-Friendly Interface: Emitrr’s intuitive interface is designed with simplicity in mind, so your team can easily manage and navigate the software, even if they aren’t tech-savvy.
• Real-Time Support: Emitrr offers exceptional customer support, ensuring that any questions or issues are addressed quickly and efficiently.

Emitrr Cons

More voicemail transcription features on the way!

Emitrr Pricing 

• Professional Plan: Starting at $30 per user/month (billed annually).Includes advanced features such as automated follow-ups, call recording, team collaboration features, and more extensive integrations with other business software like CRMs and scheduling platforms.
• Enterprise Plan: Custom pricing based on needs. Includes all features from the Professional Plan, plus enhanced reporting and analytics.

Emitrr Reviews

“They have built a powerful, easy-to-use web interface. The onboarding of our staff and contacts was excellent. Any issues we have had were addressed immediately and professionally by Emitrr staff.”

“Overall the communication has been awesome, and everyone is super helpful. The app I’m on the fence about.”

Source: Capterra

Emitrr’s Support Channels

• Email: Send email to Emitrr’s support team at [email protected]
• Phone: Call Emitrr at +1 (210) 941-4696
• Live chat: Chat with Emitrr’s live representatives
• FAQs/forum
• SMS
• Knowledge base

2. Nextiva

Nextiva offers a robust voicemail transcription feature that converts voicemail messages into text, allowing users to read them conveniently. This functionality enhances accessibility and efficiency by enabling quick message reviews without listening to audio recordings. For detailed information on this feature, let us look at its features:

Key Features of Nextiva’s Voicemail Transcription Software

• Unified Communications: This integration makes it easier for your team to communicate seamlessly, saving time and improving overall productivity.
• Voicemail Transcription: Voicemail Transcription converts your voice messages into text, allowing you to quickly access and review important information. 
• Auto Attendant: The Auto Attendant feature automatically directs calls to the right department or extension, ensuring your customers get to the right person quickly. 
• Call Analytics: With Call Analytics, you can track vital call data like volume, duration, and patterns to gain insights into your business performance.  
• Mobile and Desktop Apps: You can make calls, send messages, and collaborate with your team seamlessly across devices, ensuring you are always in touch.

Nextiva Cons

• Complex Interface: Nextiva’s interface for voicemail transcription software lacks user-friendliness, making navigation challenging and frustrating.
• Multiple Dashboard Logins: Users often face the inconvenience of managing too many dashboard logins, leading to inefficiency and confusion.
• Poor Support Service: Nextiva’s support services are subpar, leaving users feeling unsupported and dissatisfied with their experience with voicemail transcription software.
• Difficult Navigation: Navigating Nextiva’s platform can be cumbersome and difficult due to its complex layout and lack of intuitive design.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

• Essential: Starting at $23.95 per user/month (billed annually for 20-99 users). Includes unlimited calling within the U.S. and Canada, voicemail, team messaging, and integrations with Outlook and Google Contacts.
• Professional: Starting at $27.95 per user/month (billed annually for 20-99 users). Adds unlimited conference calls, video conferencing for up to 40 participants, call pop (caller ID with caller info), and integrations with HubSpot and Salesforce.
• Enterprise: Starting at $37.95 per user/month (billed annually for 20-99 users). Includes all professional features, plus call recording, voicemail transcription, and single sign-on.
• Ultimate: Starting at $67.95 per user/month (for comprehensive needs, with custom features). Offers advanced features for customer relationship management, analytics, and team collaboration.

The monthly pricing for each plan decreases slightly with a higher number of users and for annual billing. Additional services, like toll-free numbers and international calling, can be added at an extra cost. 

Nextiva Reviews 

“Advanced features are frustrating to learn for someone without a lot of experience.”

“The administrative management of the account could use some uplift in UI/UX. It’s difficult to find more niche things, such as a specific type of call log, because it’s buried under another tab that doesn’t really make sense.”

Source: Capterra

Nextiva Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

3. RingCentral

RingCentral offers a cloud-based communication platform that includes voicemail transcription as part of its suite of services. This software provides businesses with a simple solution to convert voicemail messages into text, making it easier to manage messages and stay organized. While RingCentral’s voicemail transcription service is reliable, it’s worth taking a closer look at its key features to determine if it fits your business’s needs.

Key Features of RingCentral’s Voicemail Transcription Software

• Automatic Voicemail Transcription: RingCentral’s voicemail transcription automatically converts voicemail messages into text, which is delivered via email or app, allowing for quick and easy access to important information.
• Multi-Platform Access: Access your voicemail transcriptions on multiple devices—whether you’re using a desktop, mobile app, or web interface.
• Searchable Transcriptions: With RingCentral’s voicemail transcription, you can easily search past messages by keywords.
• Integrated with RingCentral Communication Tools: RingCentral’s voicemail transcription integrates seamlessly with its other communication features.
• Customizable Voicemail Settings: You can personalize your voicemail greeting and transcription settings, ensuring that the system adapts to your business’s communication preferences.

RingCentral Cons

• Accuracy Issues: With RingCentral’s voicemail transcription, there may be occasional errors in transcriptions, particularly with complex or unclear messages.
• Limited Customization for Transcriptions: While you can adjust voicemail settings, there are only a few options for customizing how transcriptions are displayed or processed.
• Dependence on Internet Connection: Being a cloud-based solution, poor connectivity can lead to delays or issues with transcription and delivery.
• Pricing Complexity: RingCentral offers a range of pricing plans, but the cost can increase as your business scales, and certain advanced features, including voicemail transcription, may require higher-tier plans.

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary plans for RingCentral MVP (Message, Video, Phone):

• Essentials: Starting at $19.99 per user/month (limited to 20 users). Includes unlimited calls within the U.S. and Canada, business SMS, voicemail-to-text, team messaging, and document sharing.
• Standard: Starting at $27.99 per user/month. Adds unlimited internet fax, video meetings for up to 100 participants, and integrations with popular software like Office 365, Google Workspace, and Slack.
• Premium: Starting at $34.99 per user/month. Adds advanced features like automatic call recording, video meetings for up to 200 participants, and popular CRM integrations (e.g., Salesforce, Zendesk).
• Ultimate: Starting at $49.99 per user/month. Includes all Premium features, plus device status reports, analytics, and unlimited storage.

Prices may vary based on the number of users, and annual billing offers a discount. Additional add-ons, like toll-free numbers and international calling, are also available for an extra cost. RingCentral often provides discounts for larger teams or when billed annually.

Ring Central Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“The platform’s user-friendly interface made setting up and managing our phone system incredibly easy.”

Source: Capterra

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

4. Krispcall

KrispCall is a phone solution designed to streamline modern business communications. Its voicemail transcription software simplifies message handling by converting voicemails into text, making it easy to manage communications without listening to every call. While KrispCall provides useful tools like automated call transcription and call routing, let us evaluate its features carefully to determine if it fits your business requirements effectively.

Key Features of Krispcall’s Voicemail Transcription Software

• Automated Voicemail Transcription: KrispCall automatically converts voicemails into text, helping users quickly scan and respond to messages without needing to listen to them.
• Customizable Voicemail Greetings: Users can personalize voicemail greetings to maintain a professional tone or tailor messages for specific audiences.
• Keyword Search in Transcripts: With searchable voicemail transcripts, KrispCall makes it easy to locate specific details or keywords, improving efficiency in retrieving information.
• CRM Integration: Voicemail transcripts can be directly linked to your CRM, ensuring all customer communications are stored and accessible in one system for better organization.
• Multi-Device Accessibility: Voicemail transcripts are synced across devices, enabling users to manage their messages on desktop, mobile, or tablet with ease.

Krispcall Cons

• Moderate Transcription Accuracy: Transcriptions may include errors, particularly with messages containing unclear speech or heavy accents requiring manual verification.
• Limited AI Features for Insights: While KrispCall includes AI-powered tools, it lacks advanced analytical features to derive actionable insights from voicemail transcripts.
• Basic Search Functionality: The keyword search in transcripts is functional but lacks advanced filtering options, which could make locating specific details more time-consuming.
• Dependence on Internet Connectivity: KrispCall requires a stable internet connection for transcription and voicemail-related features to work smoothly, which may pose challenges in unreliable network conditions.

Krispcall Pricing

Choose from Krispcall’s tailored plans that suit diverse business needs, offering a balance of essential features and advanced capabilities

• Essentials: Starting at $15 per user/month. Designed for small teams, this plan includes essential features like voicemail-to-text, call routing, business SMS, and access to virtual numbers in multiple countries. Ideal for startups needing a basic communication setup.
• Standard: Starting at $40 per user/month. Offers additional functionalities like advanced voicemail transcription, team messaging, and CRM integrations for better collaboration. Best suited for growing teams looking for streamlined communication tools.
• Enterprise: Contact for pricing. Tailored for larger organizations, this plan includes all Standard features along with enterprise-grade tools such as analytics, advanced call routing, and custom integrations. Perfect for businesses seeking robust, scalable solutions.

Pricing may vary depending on the number of users. Discounts are available for annual billing or larger teams. Add-ons like international calling and toll-free numbers can be purchased separately. 

Krispcall Reviews

“Krispcall is my top choice, despite some flaws. The team is feedback-oriented and constantly improving features.”

“They should include detailed call insights; we can only see call reports from 24 hours, and if we need more, we need to ask the support, though the support is provided prominently.”

Source: Capterra

Krispcall Support Channels

• Phone Support
• Email
• Help Center
• FAQs
• 24/7 (Live rep)
• Knowledge Base

5. Zoom Phone

Zoom Phone offers businesses a comprehensive cloud-based phone system that integrates with its video conferencing platform. While primarily known for its video and voice communication tools, Zoom Phone also includes voicemail transcription functionality designed to help businesses manage messages more efficiently. 

Key Features of Zoom Phone’s Voicemail Transcription Software

• Voicemail Greeting Customization: Zoom Phone allows businesses to create personalized voicemail greetings, helping deliver a professional experience to callers. 
• Voicemail-to-Text Transcription: Zoom Phone automatically transcribes voicemail messages into text and sends them to your email or mobile app.
• Voicemail Forwarding: Zoom Phone enables the forwarding of voicemails, including transcriptions, to other team members or departments. 
• Advanced Call Routing: Zoom Phone includes robust call routing capabilities, directing incoming calls to the right person or department, and ensuring that missed calls are followed up with timely voicemail messages. 
• Priority Voicemail Alerts: With Zoom Phone, you can set up priority voicemail alerts to notify you of important or urgent messages. 

Zoom Phone Cons

• Inconsistent Transcription Quality: Longer messages or those with unclear speech may result in inaccuracies, requiring users to manually verify the transcriptions.
• Limited Integration with Third-Party Apps: It lacks robust integration with certain third-party CRM or customer support platforms, requiring additional manual effort to sync transcriptions with other systems.
• Voice Recognition Limitations: Zoom Phone’s transcription feature struggles with recognizing background noise or overlapping speech, which can lead to incomplete or incorrect transcriptions. 
• Subscription Costs for Premium Features: Accessing advanced voicemail features like personalized greetings and improved transcription accuracy may come at a higher cost.

Zoom Phone Pricing 

Zoom Phone has 3 pricing plans: US and Canada Metered, US and Canada Unlimited, and Global Select. They are priced at $10, $15, and $20 per month per user simultaneously. 

However, one very important thing to note is that Zoom Phone is an add-on to Zoom Meetings, so you’ll need to be subscribed to that service first. You can also use the paid add-ons if you are subscribed to Zoom Meeting’s free plan. 

Zoom Phone Reviews

“Sometimes it is difficult to connect to a meeting. As there are a lot of features, it takes some time to get used to it.”

“It makes it easy for me to access meetings no matter where I am. Keeps things private.”

Source: Capterra

Zoom Phone Support Channels

• Email/Help Desk
• Phone Support
• 24/7 (Live rep)

6. Freshdesk Contact Center

Freshdesk Contact Center is a cloud-based solution offering a simplified communication platform with features tailored for customer service teams. With voicemail transcription software as part of its offerings, businesses can quickly access customer messages in text format, helping teams respond efficiently. Though it supports multiple communication channels, it’s primarily built for small to medium-sized businesses looking for a basic yet reliable solution.

Key Features of Freshdesk’s Voicemail Transcription Software

• Smart Voicemail Filters: Automatically prioritize voicemails based on urgency or caller ID, helping you focus on what matters most.
• Instant Voicemail Transcription: Converts your voicemails into text for easy access and sharing with team members.
• Voicemail Alerts: Sends user notifications via email or mobile app to ensure timely follow-ups.
• Call Tracking and History: Provides a detailed log of voicemail activity for better insights into customer interactions.
• Integration with Support Tickets: Automatically links your voicemail transcriptions to tickets for seamless case resolution.

Freshdesk Cons

• Limited Transcription Accuracy: Some errors in transcription, especially with accents or background noise.
• Basic Analytics: Lacks advanced reporting features for voicemail usage trends.
• No Bulk Transcription Export: Difficult to download or manage multiple transcriptions simultaneously.
• Add-On Costs: Some essential voicemail features are only available as paid add-ons.

Freshdesk Pricing

Freshdesk Contact Center offers pricing plans to meet different business needs, all of which include voicemail transcription software as part of their communication solutions:

• Growth Plan: Starting at $15 per user/month. This plan includes essential features like automation, SLA management, collision detection, access to 1000+ marketplace apps, and detailed helpdesk reporting. 
• Pro Plan: At $49 per user/month. This plan caters to growing teams. It includes advanced tools like CSAT surveys, custom apps, customer segmentation, and custom dashboards, along with the ability to add up to 5000 collaborators. 
• Enterprise Plan: Priced at $79 per user/month. This top-tier plan offers robust features such as 5000 bot sessions per month, agent shift scheduling, article suggester, assist bot, and audit log functionality.

Freshdesk Contact Center plans are billed monthly, and annual billing options may offer additional discounts. Add-ons, such as increased bot sessions or advanced integrations, are also available to customize your plan further.

Freshdesk Reviews

“The amount of standard features missing from a standard inbox is really disappointing—such things as being able to send to multiple recipients, saving drafts, and the search function.”

“Freshdesk is notable for its easy-to-use interface and automated features, thereby simplifying our customer support process.“

Source: Capterra

Freshdesk Support Channels

• Email/Help Desk
• FAQs/Forum
• Phone Support, 24/7 (Live rep) 
• Knowledge Base 
• Chat

7. Ooma Office Phone

Ooma is a VoIP-based communication tool designed to simplify voicemail management and enhance connectivity. With features tailored to improve message handling and team collaboration, Ooma provides businesses with a reliable solution as voicemail transcription. However, businesses evaluating voicemail transcription software should consider how Ooma aligns with their unique operational needs.

Key Features of Ooma Office Phone’s Voicemail Transcription Software

• Text-to-Email Transcripts: Ooma automatically transcribes your voicemails and sends them as text via email or app, allowing you to quickly access important messages without listening to them.
• Searchable Records: With Ooma, you can easily search and find specific details from past voicemails, making it simple to reference and follow up on key information.
• Team Collaboration: You can share voicemail transcripts with your team, enabling faster decision-making and ensuring everyone stays on the same page.
• Mobile Access: Read and respond to voicemails directly from your mobile device, ensuring you’re always connected and can manage messages on the go.
• VoIP-Integrated: Ooma’s reliable VoIP technology ensures seamless communication across all devices, offering flexibility for your business’s needs.

Cons of Ooma Office Phone

• Inconsistent Accuracy: Occasional errors in voicemail transcription may require verification against the original messages.
• Limited Customization: Ooma offers limited options for customizing features, which might not meet the specific needs of businesses with more complex communication requirements.
• Customer Support Issues: Some users have reported delays and mixed experiences with Ooma’s customer support team, affecting resolution times.
• Internet Dependency: Since Ooma relies on VoIP technology, a stable internet connection is crucial for consistent service, which may be a limitation in areas with unreliable network coverage.

Ooma Office Phone Pricing

Ooma offers a few different pricing plans for its business phone solutions, catering to small and medium-sized businesses. Here’s a breakdown of the main plans:

• Ooma Office – $19.95 per user/month. Includes unlimited calling in the U.S., Canada, Mexico, and Puerto Rico, virtual receptionist, call forwarding, and hold music. Supports mobile and desktop apps.
• Ooma Office Pro – $24.95 per user/month. Includes all features in Ooma Office, plus video conferencing, call recording, enhanced call blocking, and voicemail transcription.
• Ooma Office Pro Plus – $29.95 per user/month. Adds even more advanced features, including call queuing and hot desking.

Ooma also provides custom pricing for larger businesses or enterprises requiring tailored solutions. The plans are flexible, and additional features like toll-free numbers and international calling can be added at an extra cost.

Ooma Office Phone Reviews 

“Great for small office / home office and smaller businesses. Great value, clear calls and great reliability.”

“Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer.”

Source: Capterra

Ooma Support Channels 

• Chat
• Email/Help Desk,
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

8. Grasshopper

Grasshopper’s voicemail transcription software empowers businesses with tools to maintain a professional image while managing communications effortlessly. Whether you are a solo entrepreneur or running a small business, Grasshopper combines simplicity with essential features to keep you connected.

Key Features of Grasshopper’s Voicemail Transcription Software

• Customizable Voicemail Greetings: You can create personalized voicemail messages to suit your business needs and give callers a more customized experience.
• Voicemail-to-Email Transcription: Grasshopper transcribes your voicemails and sends them directly to your email, making it easy to read and store messages.
• Call Routing Flexibility: Set rules to route calls to different team members or departments, ensuring calls are directed where they need to go.
• Simultaneous Call Handling: The software allows you to handle multiple incoming calls at once, minimizing missed connections and keeping things moving smoothly.
• Virtual Fax: You can send and receive faxes through the platform, so you don’t need a separate machine or physical fax line.

Grasshopper Cons

• Limited Advanced Features: Grasshopper lacks AI-driven functionalities like predictive transcription or intelligent call analytics.
• No Integrations with CRM: Unlike some competitors, Grasshopper does not offer integrations with popular CRM tools, which can hinder workflow automation.
• Basic Reporting Tools: Reporting capabilities are limited, making it harder for businesses to analyze call data effectively.
• Cost for Add-Ons: Essential features like toll-free or vanity numbers come at an additional cost, which can add up for small businesses.

Grasshopper Pricing 

Explore Grasshopper’s flexible voicemail transcription software plans, designed to meet the needs of freelancers, small teams, and growing businesses.

• True Solo: $14 per year (Flat Rate). Includes a business phone number, business texting, Wi-Fi calling, VoIP, and call transfers for streamlined communication.
• Solo: $25 per year (Flat Rate). Featuring call forwarding, custom greetings, and all True Solo features for a more personalized experience.
• Small Business: $55 per year (Flat Rate). This plan offers enhanced capabilities like call transfers, custom greetings, and support for multiple users, ensuring seamless communication for your business.

Additional features like vanity numbers and toll-free numbers can be added for an extra cost.

Grasshopper Reviews

“The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons.”

“Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application.”

Source: Capterra

Grasshopper Support Channels

• FAQs/Forum, 
• 24/7 (Live rep)
• Phone Support 
• Knowledge Base
• Email/Help Desk 
• Chat

9. Google Voice

Google Voice is a popular communication tool that offers voicemail transcription as a part of its seamless phone system, making it easy for businesses to stay connected while keeping track of important messages. With its integration into the Google ecosystem, Google Voice provides an efficient way to access voicemail transcriptions and manage communication on the go. Here are some of the key features for Google voice’s voicemail transcription software:

Key Features of Google Voice’s Voicemail Transcription Software

• Simple Integration with Google Ecosystem: Google Voice seamlessly integrates with other Google services like Gmail and Google Calendar to manage voicemails directly within your Google apps.
• Real-time Voicemail Transcription: Google Voice automatically transcribes voicemails so you can quickly read messages without having to listen to them, saving you time.
• Voicemail Alerts: Google Voice notifies you of new voicemails, making it easy to stay on top of important messages without needing to constantly check your phone.
• Customizable Notifications: You can set preferences for voicemail alerts, ensuring you are notified through email, app notifications, or both, based on your preferences.
• Cross-Device Access: Google Voice allows you to access voicemail transcriptions on multiple devices, whether it is on your desktop, mobile app, or web interface, offering flexibility in how you manage your voicemails.

Google Voice Cons

• Transcription Accuracy Can Vary: While Google Voice transcribes messages, the accuracy of transcription may not always be perfect, especially with complex or unclear audio.
• Limited Voicemail Customization: Unlike other software, Google Voice offers fewer customization options for voicemail greetings, which may be restrictive for businesses seeking a personalized touch.
• No Built-in Call Recording: Google Voice does not offer built-in call recording for business calls, which can be a drawback for teams that require call documentation for quality assurance or training purposes.
• Limited Support for International Numbers: While Google Voice supports international calling, its voicemail transcription service might not perform as well with international accents or languages outside of English.

Google Voice Pricing 

Here’s a look at the pricing plans for Google Voice, designed to cater to different business needs, from basic communication to more advanced features for larger teams.

• Starter: Starting at $10 per user/month. This plan is designed for basic communication needs and includes features like 24/7 support, call forwarding, free calling to Canada from the US, and free calling to the US from any country. 
• Standard: Starting at $20 per user/month. The Standard plan includes all Starter features, along with desk phone support and eDiscovery. It also includes free calling to Canada from the US.
• Premier: Starting at $30 per user/month. The Premier plan offers all the features from the Standard plan, plus advanced reporting and data region controls. It also includes desk phone support.

Pricing may vary depending on the number of users, with discounts available for annual billing.

Google Voice Reviews

“We run into the occasional glitches, such as dropped or missed calls, which can be very unfortunate when it’s your business on the line.”

“Within a few days of getting a Google Voice through a company I work with, I was getting 2 to 4 spam calls/voicemails a week, which was extremely annoying.”

Source: Capterra

Google Voice Support Channels

• FAQs/Forum

10. Phone.com

Phone.com is a cloud-based communication service designed to cater to the needs of businesses of all sizes. It provides a range of features, including virtual phone numbers, call forwarding, voicemail services, and more. With its flexible pricing options and user-friendly interface, Phone.com helps businesses manage calls, messages, and customer interactions efficiently, all from one platform. Here’s a look at the key features of its voicemail transcription software:

Key Features of Phone.com’s Voicemail Transcription Software

• Voicemail-to-Text Conversion: Automatically converts your voicemails into text, allowing you to quickly read and respond without needing to listen to each message.
• Email Notifications: Once a voicemail is transcribed, the system sends it directly to your email, so you can review it from anywhere.
• Access via Mobile and Web: View voicemail transcriptions on both mobile devices and web platforms, offering flexibility for business owners on the move.
• Time-Stamped Transcriptions: Phone.com’s voicemail transcription service provides time-stamps to help you easily track the timing of each message for better reference.
• Easy Call Management: With Phone.com, you can easily organize voicemail transcriptions, making it simple to track and follow up on customer inquiries.

Phone.com Cons

• Accuracy Issues with Transcriptions: The transcription feature can sometimes have accuracy issues, especially with voicemails that are unclear or contain background noise.
• Limited Customization for Greetings: While voicemail greetings are customizable, the options are somewhat limited compared to other providers, restricting more personalized experiences.
• No Mobile App for Full Functionality: Some advanced features of the voicemail transcription software are limited or harder to access via mobile apps, making it less convenient for users who are always on the go.
• No Free Trial: Phone.com doesn’t offer a free trial for its services, meaning you have to pay upfront to test if the voicemail transcription features meet your needs.

Phone.com Pricing 

Phone.com offers a straightforward pricing structure designed to meet the needs of small businesses with essential communication features.

Basic Plan: Starting at $9.99 per month

This plan is designed for businesses that need basic communication capabilities. You can select individual features as per your needs, giving you the flexibility to only pay for what you use.

• Pricing Model: Per Feature
• Payment Frequency: Monthly

Phone.com does not offer a free trial or free version, and a credit card is required for sign-up. Discounts or specific pricing for larger teams are not available at this time.

Phone.com Reviews

“The system is super glitchy. I don’t think I have ever had a video chat that did not have some issues.

“If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop.”

Source: Capterra

Phone.com Support Channels

• Knowledge Base
• Chat, 24/7 (Live rep)
• Email/Help Desk
• FAQs/Forum
• Phone Support

Why is Emitrr the Best Voicemail Transcription Software?

Emitrr redefines voicemail transcription software by combining accuracy, innovation, and user-centric design. It is a perfect solution for modern businesses and professionals who value time, productivity, and seamless workflow integration. Here are the standout features that make Emitrr the best choice for voicemail transcription.

High Accuracy Transcription

Emitrr’s voicemail transcription software is built to deliver near-perfect accuracy. Its advanced algorithms capture even the most complex voicemails, cutting through background noise, strong accents, or unclear speech. This means you won’t waste time deciphering errors or asking for clarifications.

Multi-Language Support

Businesses today often operate in multiple languages, and Emitrr’s voicemail transcription software supports numerous languages. This makes it an ideal choice for businesses with global clients or teams, breaking language barriers and enhancing communication efficiency.

Real-Time Transcription

With Emitrr, voicemail transcription software transforms your voicemails into text in real time. This rapid conversion helps you act quickly on urgent messages, keeping your communication responsive and effortless.

Cloud Storage Integration

Never lose track of your voicemails again. Emitrr’s voicemail transcription software integrates seamlessly with cloud storage platforms, allowing you to save and organize your transcripts securely. This feature ensures that you can access important messages anytime, anywhere, without sifting through a cluttered inbox.

Easy to Use Interface

Not everyone is tech-savvy, and Emitrr’s voicemail transcription software makes sure that does not matter. Its intuitive interface is designed for simplicity, offering a hassle-free experience for first-time users and professionals alike. It is as easy as clicking a button!

Customizable Settings

Emitrr’s voicemail transcription software offers a range of customizable options, allowing you to tailor the software to your specific business needs. From notifications to formatting, it adapts to how you work best.

Secure and HIPAA-Compliant

Data security is non-negotiable, especially for industries like healthcare, finance, and law. Emitrr’s voicemail transcription software ensures your voicemails and transcripts remain confidential with advanced encryption protocols and full HIPAA compliance. You can handle sensitive information without worry.

Integration with CRM and Other Business Tools

Emitrr’s voicemail transcription software doesn’t just transcribe—it transforms your workflow. With integrations into popular CRM platforms and business tools, transcripts can be automatically linked to client records or project files. This streamlines operations and keeps your team organized.

Advanced Search Capabilities

No more scrolling endlessly to find a specific voicemail. Emitrr’s voicemail transcription software offers advanced search functionalities, enabling you to pinpoint transcripts using keywords, phrases, or caller information in seconds. 

Affordable Pricing Plans

Small business or large enterprise, Emitrr’s voicemail transcription software offers flexible pricing ensures accessibility for all. You can choose a plan that aligns with your budget without compromising on the features you need. It is value for money with no hidden costs.

24/7 Customer Support

Have a question at midnight? Need help during a busy workday? Emitrr’s 24/7 customer support promises that expert assistance is always just a message or call away so you can stay focused on what matters.

Detailed Analytics and Reporting

Want to optimize how you handle voicemails? Emitrr’s voicemail transcription software provides detailed analytics and reporting to give you insights into trends, response times, and communication gaps. These actionable reports help you fine-tune your approach and improve overall efficiency.

Steps to get Voicemail Transcripts with Emitrr 

Setting up voicemail transcription with Emitrr is a straightforward process that enables you to convert voicemails into easy-to-read text. Follow these detailed steps to streamline your communication and never miss an important message.

Step 1: Sign Up for Emitrr

Begin by creating an account with Emitrr. Once registered, log in to access your dashboard.

Step 2: Set Up Voicemail Transcription

Navigate to the settings or voicemail section within the app. Look for the “Transcription” or “Voicemail-to-Text” option and enable it. Configure your preferences for receiving transcriptions—choose between SMS, email, or in-app notifications.

Step 3: Forward Your Voicemails to Emitrr

To start receiving transcriptions, direct your voicemails to Emitrr. Access your phone’s voicemail settings (this may vary depending on your carrier)—Set Emitrr’s dedicated voicemail number as the forwarding destination for unanswered calls. Save your settings to complete the process.

Step 4: Receive and Access Transcriptions

Once the setup is complete, every voicemail you receive will automatically be transcribed into text. Transcriptions can be delivered via SMS, email, or stored in the Emitrr app for easy access. You will receive notifications as soon as a voicemail is transcribed, allowing you to review messages promptly.

Step 5: Review and Verify Transcriptions

After receiving the transcription, check it for accuracy. Emitrr’s advanced transcription technology ensures high reliability, but occasional errors may occur due to unclear audio or background noise. Replay the original voicemail if necessary to verify any unclear sections.

Step 6: Save or Share Transcriptions

Emitrr allows you to store or share transcripts for future reference. Save transcriptions to your device or cloud storage. Share important messages with team members, colleagues, or family directly through the app or email.

Frequently Asked Questions

Conclusion

Managing voicemails can be a time-consuming task. Voicemail transcription software offers you the convenience of reading your messages instead of listening to them. No more scrambling to jot down details and missing out on important information. With Emitrr, you get precise transcriptions that save time and minimize the risk of overlooking critical details. From handling customer inquiries, and team communications, to personal messages, Emitrr’s voicemail transcription software’s seamless integration and multi-language support make it the perfect tool for businesses and individuals alike.

Say goodbye to wasted time and hello to smarter communication with Emitrr! Start with a free trial or talk to our experts to find the right plan for your needs.