7 Best VoIP for Dentists in 2024

Introduction

Effective communication in any dental practice helps to ease operations and improve the experience of patients. With the evolution of technology, VoIP for dentists is highly preferred over traditional telephone systems because they are more efficient, cost-effective, and flexible. For dentists who wish to compete in this day and age, the shift to VoIP will revolutionize the mode of communication and make day-to-day tasks a lot easier. So what exactly does VoIP? Why is it preferred in the modern digital age? Which VoIp is best for dentists? What to know everything about it then just keep on reading to find out!

What Is VoIP For Dentists?

A VoIP or dental practice phone system is a form of telecommunication solution that allows dental practices to make and receive phone calls over the Internet, unlike traditional telephone or landline systems. It is a cloud-based platform that transmits voice using an internet connection. In the US around 71% of people prefer using VoIP services on their computer whereas on the other hand around 49 percent use VoIP on cell phones.  Studies also show that switching to VoIP can reduce phone expenses by 30% to 50% compared to traditional phone bills, thanks to its cost-saving features. 

How Are VoIP Phones for Dental Office Different From Other Phone Systems?

Have more questions? Here’s a quick video showing a comparison between VoIP and Traditional phone system:

7 Best Phone Systems for Dental Offices: A Quick Comparision

• Emitrr
• Adit
• Nextiva 
• Weave 
• RevenueWell
• 8X8 
• Ooma

Key Highlights

• Based on the table analysis Emitrr remains on top for dental office phone systems in terms of overall ratings, customer service, value for money, and ease of use.
  
• 8X8 is another VoIP for dentists that has good ratings for almost all the parameters but it lacks when it comes to overall rating

• Nextiva also performs well when it comes to features, customer service, and value for money but lags behind Emitrr. 

7 Best Phone Systems for Dental Offices: Detailed Comparision

Emitrr

Emitrr is your all-in-one solution if you are looking for VoIP for dental office that makes your life easy and your practice effortless along with allowing you to focus more on patient care. VoIP for dentists combined with AI not only helps you to stay connected with your patients with a cloud phone but also offers  99.99% uptime and 24/7 support which makes it an ideal VoIP for dentists looking for office phone systems. It also helps you save time with its call pop-up features, call routing, call queues, extensions, and transfers. Not only this Emitrr goes beyond VoIP and offers features such as webchat, automation, two-way texting, and a lot more. Let’s have a look at the best dental office phone system – 

Emitrr Features

• Implement call forwarding via the key press to different destinations.
• Set up call groups that include multiple extensions or team members.
• Define customized call routing rules for each call queue group.
• Forward missed calls to another extension, phone number, or voicemail.
• Configure multiple extensions for individual users.
• Set user-specific hours, availability, and call forwarding preferences.
• Ring all or selected extensions during and after business hours.
• Route calls to an IVR system when necessary.
• Establish consistent general business hours.
• Enable call recording and analytics.
• Forward voicemails to email.
• Implement a virtual receptionist.
• Access detailed analytical reporting.
• HIPAA Compliant
• Automated missed call-to-text 
• Call Pop feature
• Seamless Integration with PMS/EMR
• Send group text messages.
• Utilize bulk messaging for efficient communication at scale.
• Automate text messaging.

Emitrr Pros

• Wide range of features
• Excellent Call Quality 
• No downtime 
• Easy-to-use VoIP features 
• Seamless Integrations 
• Centralize Communication for Calls

Emitrr Cons

• More features are coming soon! 

Emitrr Pricing

• It starts at $30 per month

Emitrr Ratings

• Capterra: 4.8/5
• G2: 4.7/5

Adit

Adit is another VoIP for dental offices that is user-friendly and easy to install. You can manage your calls with patients, and text messages using your internet that too without changing your number. This VoIP for dentists also integrates seamlessly with your current PMS/EMR system. Here is a quick overview of this VoIP phone for dental office – 

Adit Features

• Dental Practice Management
• Document Management
• Caller ID
• Automatic calls routing
• Centralize Patient Communication
• Call Pop-up

Adit Pros

• User-friendly
• Easy to install
• Seamless Integration 

Adit Cons

• Poor User Experience
• Unexpected Delays 
• Unfulfilled Contractual Obligations
• Issues with System Reliability and Performance
• Time-Consuming 

Adit Pricing

• It starts at $399 per month

Adit Ratings

• Capterra: 4.5/5
• G2: 4.9/5

Nextiva

Nextiva is a unified communication platform that offers seamless VoIP phones for dentists to communicate with patients. This VoIP phone for dentists combined with AI offers a wide array of features such as personalized communication, Patient Records Management, Third-Party Integrations, web forms, and more. Here is a quick overview of this VoIP for dentists- 

Nextiva Features

• Call Center Operations Management
• VoIP Connectivity
• Conference Calling
• Call Queue Administration
• Omnichannel Communication
• Video Conferencing Capabilities
• Enhanced Call Handling
• Mobile and Desktop Applications
• CRM Integration
• Data Analytics

Nextiva Pros

• Ease of Use
• High-Quality Calls
• Round-the-Clock Support

Nextiva Cons

• Expensive Pricing
• Inconsistent Service Quality
• Dropped Voice Packets
• Unending Auto-Renewals
• Unhelpful Customer Support

Nextiva Pricing

• It starts at $18.95 per month (Essential)

Nextiva Ratings

• Capterra: 4.6/5
• G2: 4.5/5

Weave 

Weave is a VoIP phone that also offers a unified communication platform for small and medium-sized dental practices. This VoIP phone for dental offices helps dentists to connect with patients via phone along with the capability to video conference and engage with them via text. Let’s have a quick overview of this VoIP for dentists – 

Weave Features

• Multi-User Collaboration
• Call Pop
• Team chat
• Automatic call forwarding
• Call Routing
• Reporting & Statistics
• Multi-User Collaboration
• Compliance Management
• Call Conferencing
• Call List Management
• Call Recording
• Caller ID

Weave Pros

• User-friendly
• Excellent customer support

Weave Cons

• Technical Difficulties
• Limited Features
• Poor Initial Setup and Onboarding
• Issues with  Data Security and Software Integration
• Operational Disruptions 

Weave Pricing

• It starts at $399 per month 

Weave Ratings

• Capterra: 4.8/5
• G2: 4.5/5

RevenueWell

Revenuewell is a well-known VoIP phone for dentists that is designed to cater to all sizes of dental practices. It is a robust platform that helps you communicate with your patients with ease. Here is a quick look at this phone system for dentists –

Revenuewell Features

• Communication Management
• Confirmations/Reminders
• Customer Database
• HIPAA Compliant
• Automated Scheduling
• Billing & Invoicing

Revenuewell Pros

• User-friendly
• Excellent Customer Service

Revenuewell Cons

• Communication Breakdowns
• Lack of User-Friendly Interface 
• Inefficient Mobile App
• Complicated Navigation

Revenuewell Pricing

• It starts at $189 per month (Starter)

Revenuewell Ratings

• Capterra: 4.6/5
• G2: 4.7/5

8X8 

8X8 is a dental office phone system that provides extensive features such as video conferencing, calling, call Conferencing, call Logging, contact center, business phone, video, chat, and much more for better patient engagement. This VoIP for dentists offers a unified platform where you can handle everything with ease. Here is a quick look at this VoIP for dentists – 

8X8  Features

• Automated Attendant
• Automatic Call Distribution
• Call Center Management
• Call Conferencing
• Call Disposition
• Call List Management
• Callback Scheduling
• IVR
• Real-Time Reporting

8X8  Pros

• User-friendly
• High Audio Quality

8X8 Cons

• Poor Customer Support
• Extended Downtime
• Unfair Billing Practices

8X8 Pricing

• It starts at $24 per month 

8X8 Ratings

• Capterra: 4.0/5
• G2: 4.1/5

Ooma

Ooma is a versatile platform that offers VoIP for dentists. The platform offers 100+ advanced phone capabilities, unlimited calling, seamless integration with your PMS, call recording, and much more!! This VoIP phone for dental offices is specifically designed to cater to small and medium-sized dental practices. Here is a quick overview of Ooma’s VoIP phones for dentists – 

Ooma Features

• Automated Attendant
• Automatic Call Distribution
• Call Center Management
• Call Conferencing
• Call Disposition
• Call List Management
• Two-Way Audio & Video
• Unified Communications
• Video Conferencing
• Virtual Call Center
• VoIP

Ooma Pros

• Ease of Use
• Easy setup

Ooma Cons

• Inconsistent Call Quality
• Poor Customer Support
• Frequent Outages
• Hidden Charges

Ooma Pricing

• It starts at $19.95 per month 

Ooma Ratings

• Capterra: 4.5/5
• G2: 4.6/5
  

Importance of VOIP for Dentists

Increases Growth

A VoIP for dentists can make sure that no patient calls are missed. These VoIP phones for dentists not only enable calls to be automatically routed to staff who are available or redirected to mobile services when the offices are closed but also decrease the number of missed calls. The VoIP phones for dentists also help in improving patient satisfaction in every possible way, retaining existing patients along with attracting new patients. 

Routing Capabilities

VoIP for dental offices offers a key benefit where they can manage, control, and customize call routing as per the needs and preferences of patients. You can forward calls to a particular team member or set up an IVR system to guide the patient to reach out to concerned departments. Whereas you can route after-hour calls to mobile phones, extensions, or an automated system that takes messages or schedules appointments. This capability allows you to make sure that calls are attended to efficiently reduce wait times and increase convenience. 

Gather Crucial Data and Operational Insights

VoIP for dental offices also has the capability to track calls, their volume, and peak times and in some cases, it can also show the call resolution. Then practices can use this data to make informed decisions, such as increasing their staffing during the calls or pinpointing the most common inquiries by their patients. By understanding these calling patterns better, practices can work to optimize responsiveness and hone their scheduling in greater harmony with patient demand overall and smooth out efficiency.

Reduce Costs

In traditional systems, there are expensive installations and maintenance along with long-distance charges. Whereas a phone system for dental practice harnesses the power of the internet which reduces the cost. Apart from this VoIP for dentists also offers affordable and monthly packages to reduce expenses. The installation of VoIP phones for dentists is minimal as well as economical. Besides that, VoIP for dental offices also often comes with other advanced features, such as recording calls, conferencing, and auto-attendants, without additional costs.

Automate Routine Tasks

VoIP phone for dental offices also offers seamless automation that can automate several routine administrative tasks, such as setting, reminding, and following up on appointments. For example, automated text or voice reminders can be given to the patients in advance of their appointments so that no-shows are reduced and therefore scheduling is more effective. This takes off the burden from the office staff by reducing their workload and allowing them to focus on more productive areas, such as patient care, among others. Secondly, even some general inquiries, such as office hours or addresses, can also be automated to streamline communication further.

Adheres Industry Standards

In the healthcare industry, it is vital to ensure that you are complying with rules and regulations such as HIPAA to maintain the privacy of patients intact. The best phone system for dental offices excels at ensuring that your practices adhere to industry standards by ordering encrypted call recordings, secure messaging, and access control. This ensures that patient communications occur in a compliant manner, hence protecting both the practice and its patients from possible legal issues.

Advanced Integration with PMS

Managing multiple software can be much of a hassle but the VoIP phone for dentists can integrate seamlessly with your existing patient management system or EHR. This smooth integration with PMS allows dental practices to fetch data of patients and pop them up on the screen to help them provide more personalized service. t also allows appointment management to be done directly through the PMS, offering smoother workflows and reducing potential scheduling errors.

Offers Scalability and Flexibility

As dental practices grow their need and preferences also grow and here is when VoIP for dentists comes into play that is designed in a way to accommodate the growing needs of your practice. Whether opening additional locations or adding more staff members, the system can easily expand to meet the new demand. This flexibility scales the VoIP phones for dentists to grow with the practice by providing an ability to adapt to both immediate and long-term needs without interruption.

Key Features to Look for While Opting for a VoIP for Dentists 

Automated Attendant

An automated attendant is a kind of virtual receptionist who greets callers and also routes their calls to concerned departments or team members such as scheduling, billing, or the dental assistant that too without any human assistance which makes sure that no call is missed, even during busy hours, and keeps the work of handling calls organized hence while looking for a VoIP phone for dental office make sure that the VoIP phones for dentist has the feature of automated attendant. 

Call Forwarding

One of the key features of  VoIP for dentists is its call forwarding features that allow you to divert or forward calls to other numbers or extensions as it plays a vital role when the staff in the office is not available or the office is closed.  Dental office phone systems manage calls in a flexible way that helps to maintain seamless communication with patients and team members.

Call Recording

While opting for a VoIP for a dental office you need to ensure that it offers call-recording features so that you can go back to it for any future reference. This feature allows dental offices to record calls and make sure that staff is committed to providing robust customer service along with meeting industry standards.

Caller ID

Caller ID is an essential feature for VoIP phones for dentists as it immediately shows all the information related to the caller before the call is attended or answered which also enables you to personalize the communication if integrated with practice management software (PMS). This feature is also important for filtering out spam or junk calls. 

Security and Compliance

In the healthcare industry, for every specialty, it is important for you to ensure that the VoIP phones for dentist you are opting for are compliant with the rules and regulations. One such compliance is HIPAA compliance in the healthcare sector which is vital to follow while you communicate with your patients to ensure that the data and privacy of the patients are not breached. So you need to keep compliance at the forefront while opting for VoIP for dental offices.

Integration Capabilities

Integration capabilities can be a game changer when it comes to opting for VoIP for dentists as seamless integration allows you to integrate your existing PMS/EMR with it which will allow you to pull up all the patient data without having to enter it manually which also helps you save time. Seamless integration of your dental practice phone systems translates into the smoothening of workflows

Customizable Based on What You Need

Dental practices usually have special needs in communication for example the ability to process calls in case of emergencies or managing large call volumes for appointment requests. A customizable phone system for dentists lets practices tailor workflows, create specific rules for call routing, Set up IVR, and configure features that can include personalized greetings or appointment reminders.

Intelligent Call Routing and Distribution

An important feature of VoIP phones for dental offices is Intelligent call routing which routes calls from the patients to a staff member or department based on availability, skills, or the requirements of the patient. Whereas queue management helps manage calls during busy hours by providing an approximate wait time or offering options for a callback.

Text-Enabled Office Phone Systems

Having a dental phone system makes it possible to have one number through which you can text or call to connect with your patients for sending appointment reminders, follow-up instructions, and confirmation messages through SMS, which is convenient on the part of the patients. Dental office phone systems will also provide the patients with a quick channel of communication through which they can ask questions or reschedule appointments, thus enhancing overall patient engagement.

Call Metrics and Analytics 

Call analytics is an added feature of VoIP for dentists that offers valuable insights into various metrics including communication patterns, such as peak call times, call duration, and missed calls. These insights will help dental practices to re-strategy staffing and patient scheduling and also make sure that important calls are never missed. Not only this, the analytics feature also helps identify bottlenecks in the office’s communication processes.

Why Emitrr is the Best VoIP for Dental Offices?

Cloud-based VoIP

Emitrr’s dental practice phone system is hosted on the cloud which means that dentists can control communication anywhere with access to an online network. The scaling up is quite easy due to its cloud nature; it does not demand heavy hardware installation which makes this VoIP phone for dentists very ideal for any dental practice looking to enlarge flexibility and reliability.

Advanced Calling Features

When it comes to Emitrr for VoIP phones for dentists it indeed stands out among the best as it offers a wide range of features including call forwarding, call routing, IVR system, call recording and analytics, users and extensions, calls pop, and a lot more to make sure that no facet of the patient communication is missed. From scheduling appointments to addressing their concerns Emitrr has everything in the form of its dental practice phone systems. 

Stay Connected with 99.99% Uptime 

Emitrr offers 99.99% uptime to make sure that your practice is always on and accessible to your patients. It is engineered for high reliability, which simply means that patient calls less often remain unattended due to system downtime, hence staying up and running in order to ensure that at peak hours or even during emergencies, the operations will be smooth. 

Seamless Integrations with your PMS

Emitrr excels when it comes to integrating with your existing patient management system. This provides for easy information flow between the calls of the patients, appointment scheduling, patient records, and billing. For example when a patient calls then Emitrr will pull up all the data from your existing PMS to help you or the staff to access relevant details and respond efficiently. By linking VoIP functionality with the PMS, Emitrr reduces manual data entry, minimizes errors, and ensures a more organized and cohesive system for managing patient communications.

Unified Communication Platform

Emitrr provides a unified communication platform through which you can access all the patient communication in one place from calling, sending a text reminder, or a follow-up message on the single interface that makes tracking of all the interactions with patients easily accessible to quickly respond to inquiries or concerns.

HIPAA Compliant

Emitrr understands the importance of complying with rules and regulations hence it is designed in a way that it is fully HIPAA-compliant, making it perfect for any dental practice since there are some really strict privacy and security regulations such as HIPAA guidelines. This also ensures that patient communications, call data, recordings, or messages are encrypted and protected which protects the sensitive data of the patients and at the same time avoids potential legal issues regarding the improper management of patient data at the practices.

Scalability and Flexibility 

Emitrr as a platform is very flexible for your needs and can scale up an expanding practice, be it by adding more staff, opening new locations, or by increasing patient volume, without having to be upgraded exceedingly. Apart from this, you can use it for more than one location, and can also be operated across multiple locations with ease. Whether a dentist works from different offices or has a network of clinics, the system allows for unified communication, so all locations are connected under one platform. Not only this It can easily scale

Goes beyond VoIP

Emitrr is a platform that is not only limited to VoIP for dentists but also offers a plethora of features that go beyond the scope of VoIP along with complementing it. The advanced texting features such as two-way texting, bulk messaging, and group texting are worth mentioning. Apart from this Emitrr also excels in appointment scheduling, rescheduling, appointment reminders, follow-up messages, or sending review requests to help your practice go a long way. 

How can Dentists Leverage Emitrr’s VoIP Service?

Set Up and Forward Calls to an IVR System

You can set and forward calls to an IVR system that will route the calls in such a way that you can handle the huge volume intelligently. IVR system will offer the patients who are calling you to the required department, whether it is for scheduling, billing, or it is for emergency purposes, without the intervention of any receptionist. 

Convert Voicemail to text

With Emitrr you can also convert voicemails to text which is easy for you to review messages and respond in no time. Instead of having to listen to messages that are really long, you will get a text or email with the transcription of the Voicemail message which will help you prioritize urgent calls and take action more speedily.

Call Pop Feature

In modern days time is everything and the Emitrr call pop-up feature helps you save time as it allows you to quickly pull up all the required information related to your patients before the call is answered which reduces the time involved in fetching the details manually. 

Missed Call to Text

For dental practitioners missed calls can also mean missed appointments but with Emitrr you can manage this problem with ease as it offers a missed call-to-text feature where the text is automatically delivered to a patient when a call is missed. 

Advanced Call Analytics

Dentists can track important metrics such as call volume, average call duration, peak calling times, and missed calls. These insights help practices identify areas for improvement, optimize staff scheduling, and ensure they’re meeting patient demands. By analyzing call patterns, dental offices can make data-driven decisions to enhance communication efficiency.

Direct Calling Capability

With Emitrr’s VoIP phone for dental office, you can make calls directly from the platform to communicate smoothly. Whether it is for reminding patients about their scheduled appointments or simply to catch up with unfinished treatments, your staff may connect with them through just one click.

Handle Incoming Calls Efficiently

With Emitrr you can handle incoming calls seamlessly with call routing, automated attendants, and smart call distribution capabilities, patient inquiries reach the right department or staff member in real-time. The system minimizes on-hold times, answers calls promptly and eliminates missed calls.

Easily Import Contacts in a Few Clicks

Emitrr allows you to import patient contacts into the system efficiently with a few clicks. This will keep all patient information centralized in one place for seamless communication. This ease of integration helps reduce setup time and ensures continuity in patient interactions.

User and Extension Management

Through Emitrr you can manage users and extensions that allow you to easily add or remove users, assign extensions, and configure user settings to match specific roles and responsibilities.

Manage Call Queue Groups

You can use Emitrr’s VoIP phone for a dental office to manage call queues effectively by routing the patient calls to the proper appointment or billing department. This will help dental practices handle a large volume of calls with shorter wait times and fewer missed calls, all while directing the patients to the proper team quickly.

Voip for Dentists FAQs

Conclusion

Choosing the best dental office phone system for your practice can be a game changer as it is not only about phone calls it is an all-in-one VoIP phone for dentists for managing patients. We understand that choosing an ideal VoIP phone for dentists can be a daunting task as there are a plethora of options available out there but with Emitrr in the list of options you can opt for it as it offers a robust feature set, smooth integration, tools for appointment scheduling and review management. Be it improving your call handling or integrating communication with your overall practice management systems, Emitrr meets all your needs!! Explore Emitrr’s VoIP phone for dentists today and discover how it will transform your dental practice. Book a demo now!