Choose The Best VOIP Software For a Dental Office In 2025

You do not need more phone calls; you just need smarter ones to replace the traditional phone system!

Why and how? 

Overview of VoIP Provider for Dental Office

In 2025, dental offices cannot afford to stay with the outdated communication system because patients expect faster responses, a smooth communication process, coordination, and quick follow-ups. Meanwhile, front desks are juggling multiple types of unnecessary calls. 

This states that you need the right VOIP software that manages your communication smartly and efficiently. It is not just about making calls over the internet but about transforming how dental practice communication can be converted into a patient-first operation. 

VOIP communication software is a competitive market, and you tend to get confused about which software to choose. We have written this guide so that you can understand everything about VOIP, which tool is the best, and how transformative it can be for your dental offices.

Let’s dig in!

Features To Look For In a Dental Office VOIP Provider

Let us cut short and provide you with an overview of the VOIP features that should be non-negotiable when choosing. We have listed down a few features that should be included in the VOIP software you choose from. You need tools that solve the daily bottlenecks and support how dental offices operate efficiently, not in chaos. 

Here’s what you need to prioritize;

1. HIPAA-Compliant Two-Way Texting

Texting is one of the preferred methods of communication for patients, as there is not much effort needed to revert. Your VOIP software must support HIPAA-compliant two-way texting when required. It is ideal for dental offices as they can use it for appointment reminders, follow-ups, treatment confirmation, billings, and much more. There is no risk of data exposure at all.

2. Smart Call Routing

Your front desk should be clean and not chaotic. Dental offices receive calls of every type, and with the help of intelligent routing, should ensure that calls are diverted to the right member to attend and get the work done. Overall, it reduces the hold times and prevents missing out on opportunities.

3. Voicemail to Text + Email

Staff can easily look at the response or any missed messages without having to reply to them to know the context. Voicemail, text, or email helps when the patient is trying to schedule an emergency visit or when anything needs to be considered immediately.

4. Missed Call Text-Back

If a patient calls and no one picks up, an automatic text should go out immediately. This closes the loop, reduces call abandonment, and lets the patient know you care. 

For group practices or providers who work across locations, your VOIP should be centralized but accessible from any device. Your phone system should move with you, not slow you down.

6. Call Tracking & Analytics

Track call volumes, missed calls, call duration, and staff performance. This isn’t about micromanaging, it’s about seeing where your front desk is overloaded or where leads are slipping through.

7. Integrated Scheduling & Reminders

Your VOIP should plug into your practice management system software to enable automatic appointment reminders and confirmations via call or text. Manual reminders are outdated and error-prone.

If your system doesn’t check these boxes, it’s not built for dentistry.

Security & Compliance Requirements For Dental Office VOIP Provider

Dental offices work with sensitive patient data each time a voicemail is left, a text is sent, or a call is recorded. That makes your phone system an essential component of your HIPAA compliance plan. Here’s what your VOIP provider needs to provide, non-negotiable.

1. HIPAA-Compliant Messaging & Voice

All messages, calls, or voicemails that come into contact with Protected Health Information (PHI) must be encrypted, at rest and in transit. Your VOIP vendor must provide a signed Business Associate Agreement (BAA). If not, leave.

2. Safe Data Storage & Access Controls

Recordings of calls, texts, and voicemails need to be safely stored with access controls. Seek out granular user permissions, role-based access, and audit trails to follow who accessed what and when.

3. End-to-End Encryption

All encryption is not created equal. Your VOIP system must support end-to-end encryption for both voice and text communication. Less exposure to legal and financial risk.

4. Automatic Backup & Redundancy

Data loss through outages or system crashes isn’t just an inconvenience, it’s a breach risk. Your provider must provide regular backups and server redundancy to safeguard communication history.

5. Consent Management

You require solutions for handling patient consent for calls or texts, particularly marketing. Your dental VOIP system should assist you in remaining TCPA compliant, too. 

A cutting-corner VOIP system is not a solution, but a liability. Ensure your vendor demonstrates that security is the foundation, not an afterthought.

Want to learn how a VoIP system can transform your business communication? Watch this YouTube video to explore all the benefits!

Want to learn how a VoIP system can transform your business communication? Watch this YouTube video to explore all the benefits!

Integrations Required for Dental Office VOIP Provider

A VOIP system is only as powerful as the software it connects to, particularly your Practice Management Software (PMS). If your phone platform doesn’t integrate directly with your PMS, your team is stuck switching between tabs, re-typing information, and manually logging calls. 

That’s not scalable, and it’s not efficient.

Seamless integration with your PMS guarantees that all patient interactions, from incoming calls to follow-ups, are actionable and tracked in context. Here’s how VOIP systems should integrate with the leading dental platforms, and why it makes a difference.

Integration	Integration Benefits	Key Use Cases
Dentrix	Real-time access to patient data like contact info, appointment times, and treatment history.	The screen pops with patient information when they call. Immediate access to charts for faster service.
Eaglesoft	Syncs call activity with appointment data and clinical notes.	Tag calls by appointment type (e.g., hygiene vs. restorative). Post-visit callbacks are linked to treatment plans.
Open Dental	Open-source flexibility allows for deep custom integration.	Trigger automated callbacks or alerts based on patient status, outstanding balances, or upcoming treatments.
Curve Dental	Native cloud compatibility supports real-time sync across locations.	VOIP on mobile or tablet, with access to caller info and treatment schedules,ideal for multi-site practices.
Carestream Dental	Connects with scheduling, charting, and imaging systems.	Use clinical context (like imaging or diagnostics) to prioritize callbacks and route calls to the right specialist.
Denticon (Planet DDS)	Built for enterprise practices with multiple locations.	Centralized communication tracking across offices, location-specific call routing, and reporting.
Carestream (All Versions)	Covers PracticeWorks, OrthoTrac, and WinOMS.	Specialty-driven call flows, like routing ortho patients to specific teams or triggering surgical post-op calls.
Practice-Web	Affordable and real-time sync for smaller practices.	Call logs link directly to patient files, reducing front-desk workload and boosting recall efficiency.

How a VOIP Provider Helps a Dental Office

A VOIP provider does more than just connecting calls. It bridges the operational gaps that save time, revenue, and overall patients’ trust and experience in your dental office.

Here’s how a VOIP communication system helps deliver the right, tangible, and measurable impact that allows dental offices to elevate their revenue and growth.

1. Reduces Missed Calls (and Lost Revenue)

Every missed call = missed opportunities. You can lose new patients who will tend to book somewhere else. In VOI, P, there are features like call queues, missed call text back, voicemail-to-text conversion, where the VOIP system helps to ensure that there is no missed call or no call goes unanswered even during the busy working hours.

2. Streamlines Front Desk Workflow

Your front desk team handles everything; they are the front wheels of your dental offices, from check-ins to insurance calls, and a few unnecessary calls. A VOIP system easily integrates with the PMS to surface patient information. It saves time and effort to ask patients’ names frequently, creating a professional experience.

3. Improves Patient Experience

Patients always expect communication to be faster and more real-time. There is no room for waiting for the patient; thus, VOIP communication improves the no-shows and overall patient satisfaction. The best part is, there are no manual tasks on your team’s plate.

4. Enables Mobile and Remote Access

Whether your staff works across multiple locations or remotely answering calls, cloud-based VOIP gives full functionality from any device. That flexibility keeps your practice responsive and your team productive.

5. Provides Performance Insights

Call tracking and reporting expose patterns you can act on. Are most calls missed during lunch? Is your team converting new patient inquiries efficiently? VOIP analytics help you spot gaps and optimize performance.

6. Ensures Compliance and Security

From HIPAA-grade encryption to role-based access controls, a dental-specific VOIP system protects patient data and helps keep you audit-ready. That’s not optional, it’s foundational.

Bottom line: A dental VOIP platform isn’t just about communication. It’s about making your entire practice more responsive, efficient, and secure.

Top VOIP Providers For Dental Office

1. Emitrr
2. Flex Dental
3. YAPI
4. RevenueWell
5. PracticeMojo
6. RingRx
7. Ooma Office Pro
8. Curve Dental
9. Open Dental
10. Klara

1. Emitrr : Best VoIP Competitor

Emitrr is a robust VOIP communication platform tailored for dental offices, consolidating calls, voicemails, and internal communication into one intelligent dashboard. It goes beyond basic telephony with features designed to improve responsiveness, streamline front-desk operations, and ensure HIPAA-compliant communication.

Key VOIP Features of Emitrr

• Call Recording: Record and archive patient calls for quality control and training.
• HD Call Quality: Delivers crystal-clear audio for all internal and external calls.
• Advanced Call Encryption: Ensures all communication is secure and HIPAA-compliant.
• Mobile Access: Access calls and voicemails from any device.
• Voicemail Transcripts: Quickly review voicemail messages in written form.
• Conference Calling: Set up multi-person calls to coordinate with staff or external providers.
• Call Forwarding: Route calls automatically to different numbers or departments.
• Analytics Dashboard: Analyze call volumes, missed calls, and team performance.
• AI-Driven Features: Smart routing and auto-replies enhance front-desk efficiency.
• Call Queues & Auto Attendants: Manage high call volumes with real-time updates.

Pros

• Integrates with 1,000+ CRMs, including major dental platforms.
• Unified communication platform: calls, texts, and emails.
• Scales easily across multi-location practices.

Cons

• Some features are still in development.

Emitrr Integration

Emitrr offers 500+ integrations across different industries, such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQS/forum
• SMS

Pricing:

SMS starts at $149/month. Custom VOIP pricing on request.

2. Flex Dental

Flex Dental integrates VOIP phone capabilities directly with Open Dental and Practice-Web, providing instant access to patient data during calls and streamlining follow-ups. It enhances dental office workflows by tying voice communication into treatment planning and patient management.

Key VOIP Features of Flex Dental

• Phone System Integration: Syncs with Mango Voice or RingCentral for real-time access to patient profiles.
• Call Pop-Ups: Automatically display patient data during incoming calls.
• Auto-Follow-Up: Tag and prioritize calls that need a callback based on visit history.
• Browser-Based Access: Manage calls from any browser-enabled device.

Pros

• Seamless integration with Open Dental.
• Clean user interface that’s easy to train and use.

Cons

• Only supports Open Dental and Practice-Web.
• Limited to specific scheduling tools.

Flex Dental Integration

• Mango
• FlexSchedule
• FlexPlay 
• Open Dental
• Practice-Web

Flex Dental Customer Support Channels

• Phone
• Email
• Live Chat
• Help Center

Pricing

Starts at $299/month.

3. YAPI

YAPI supports dental practices with integrated VOIP services that simplify how front desks manage patient interactions. Connecting VOIP with appointment and form data reduces phone tag and missed calls.

Key VOIP Features of YAPI

• Integrated Caller ID: Instantly match calls to patient records.
• Call Logging: Store and track all patient call histories.
• Voicemail to Text: Quickly triage voicemail messages.
• Third-Party VOIP Support: Works with Mango Voice and RingCentral.

Pros

• Compatible with Dentrix, Eaglesoft, and Open Dental.
• Fully customizable to fit unique workflows.

Cons

• Some setups may require additional support.

YAPI Integration

• Dentrix
• Eaglesoft
• Open Dental
• Mango Voice
• RingCentral

YAPI Customer Support Channels

• Phone 
• Email
• Live Chat
• Help Centre

Pricing

Starts at $99/user/month (annual contract).

4. RevenueWell

RevenueWell’s VOIP capabilities focus on automating patient communication while integrating tightly with dental PMS systems. Its call features support better scheduling, follow-up, and marketing coordination.

Key VOIP Features of RevenueWell

• Click-to-Call: Initiate calls directly from patient records.
• Automated Voice Reminders: Sync reminders with calendar events.
• Inbound Call Matching: Recognize patients before answering.
• Unified Call Dashboard: Manage call campaigns and monitor staff response time.

Pros

• Supports Dentrix, Eaglesoft, and Open Dental.
• Tailored for dental-specific workflows.

Cons

• Advanced features may require extra configuration.

RevenueWell Integration

• Dentrix
• Eaglesoft
• Open Dental
• Mango Voice
• RingCentral

RevenueWell Customer Support Channels

• Phone
• Email
• Live Chat
• Help Center

Pricing

Starts at $189/month.

5. PracticeMojo

PracticeMojo integrates VOIP into its patient engagement suite, helping dental practices reduce no-shows through scheduled voice calls and better routing patient inquiries.

Key VOIP Features of PracticeMojo

• Automated Voice Reminders: Reduce cancellations and no-shows.
• Call Tracking: Analyze the performance of inbound and outbound calls.
• Two-Way Voice Communication: Engage in real-time calls with linked patient records.
• Multi-Channel Follow-Up: Supports coordination between call, text, and email.

Pros

• Simple to use and train staff.
• Strong focus on minimizing no-shows.

Cons

• Some features need manual setup

PracticeMojo Integration

• Dentrix
• Eaglesoft
• Open Dental
• Mango Voice

PracticeMojo Customer Support Channels

• Phone
• Email
• Live Chat
• Help Center

Pricing

Starts at $189/month.

6. RingRx

RingRx is a healthcare-grade VOIP system built for clinical environments. It combines phone, text, and fax into one HIPAA-compliant platform optimized for medical and dental use.

Key VOIP Features of RingRx

• HIPAA-Compliant Voice Calls: Secure voice communication.
• Custom Call Routing: Route calls based on time, department, or urgency.
• On-Call Scheduling: Ensure after-hours calls reach the right provider.
• Integrated Voicemail & Fax: Combine voicemail and eFax in one interface.

Pros

• Designed specifically for healthcare.
• Scalable from solo providers to enterprise clinics.

Cons

• Video call functionality is still in beta.

RingRx Integration

• Multiple EHRs
• Offers API capabilities

RingRx Customer Support Channels

• Phone
• Email
• Live Chat
• Knowledge Base

Pricing

• Lite: $15/month
• Grow: $19/month
• Clinic: $25/month

7. Ooma Office Pro

Ooma Office Pro provides a flexible and affordable VOIP solution for small to mid-sized dental offices. It enables advanced call handling without locking practices into long-term contracts.

Key VOIP Features of Ooma

• Virtual Receptionist: Auto-routes patient calls to the right team.
• Mobile App Access: Full call functionality outside the office.
• Call Recording: Record calls for training or compliance.
• Scalable Extensions: Easily expand for growing practices.

Pros

• Budget-friendly and scalable.
• No long-term commitment.

Cons

• Advanced features are only available on higher-tier plans

Ooma Integration

• Salesforce
• NexHealth

Ooma Customer Support Channels

• Phone
• Emai
• Live Chat
• Knowledge Base

Pricing

Starts at $19.95/month.

8. Curve Dental

Curve Dental integrates VOIP into its cloud-based PMS, helping dental offices manage patient communication without switching tools. It’s ideal for teams looking for a single, web-based solution.

Key VOIP Features of Curve Dental

• Call Integration with Curve GRO®: Combine scheduling and voice communication.
• Cloud-Based Call Access: Make and receive calls from anywhere.
• Real-Time Call Reporting: Track call outcomes and response times.

Pros

• Easy for staff to adopt.
• Strong support for multi-location practices.

Cons

• May lack specialty-specific features.

Curve Dental Integration

• GoTo Connect
• Birdeye
• Bola AI
• Other Integrations

Curve Dental Customer Support Channels

• Phone
• Email
• Live Chat
• Knowledge Base

Pricing

Contact for details.

9. Open Dental

Open Dental supports flexible VOIP integration through its open-source framework. Dental offices can implement custom phone solutions that sync directly with patient records and schedules.

Key VOIP Features of Open Dental

• Open API Access: Build custom VOIP workflows.
• Call-to-Chart Logging: Log calls directly into patient charts.
• Integrated Reminders: Coordinate voice reminders with appointments.

Pros

• Fully customizable.
• Affordable pricing.

Cons

• Learning curve for new users.

Open Dental Integration

• Dexis
• Carestream
• DoseSpot
• NewCrop

Open Dental Customer Support Channels

• Phone 
• Email
• LiveChat

Pricing

• Server-based: $179/month 
• Cloud-based: $340/month

10. Klara

Klara streamlines dental office communication by minimizing call volume and converting incoming calls into secure, HIPAA-compliant digital conversations.

Key VOIP Features of Klara

• Call-to-Text Redirection: Redirect patient calls to secure messaging threads.
• Voicemail Transcription: Speed up message handling.
• Secure Call Logging: Keep a record of all patient interactions.

Pros

• App-free experience for patients.
• Consolidated communication interface.

Cons

• Pricing not disclosed publicly

Klara Integration

• Athenahealth
• AdvancedMD
• Greenway Health
• NextGen Healthcare
• ModMed
• Veradigm
• Meditab

Klara Customer Support Channels

• Email 
• LiveChat
• Knowledge Base

Pricing

Contact Klara for a custom quote.

Why Emitrr Is The Best VOIP Provider For Dental Office

As far as operating a high-functioning dental office goes, communication is not merely a support aspect it’s one of the main operational pillars. 

Emitrr is the top VOIP solution for dental offices in 2025 because it meets dentists’ communication needs today: from front-desk overwhelm and patient retention to HIPAA compliance and multi-location coordination.

Here’s precisely why Emitrr is the leader:

Built for Healthcare, Tuned for Dental

Emitrr is not a standard business phone system reconfigured for dental practices,it’s designed with healthcare workflows in mind. Each feature is intended to minimize administrative hassle, safeguard patient information, and improve patient experiences. That means secure call handling, real-time patient context during calls, and intelligent routing that replicates your clinical workflow.

Unified Communication on a Single Platform

Emitrr unifies calls, texts, emails, and voicemails into a single dashboard,so your team isn’t switching between tabs or tools. This singular system simplifies patient follow-ups, sends reminders automatically, and never lets a lead or question go unanswered.

True PMS Integration (Not Just Lip Service)

Emitrr natively integrates with top dental practice management systems such as Dentrix, Open Dental, Denticon, and more. This means:

• Caller ID pop-ups with patient records
• Real-time syncing with schedules and charts
• Auto-log call history with proper patient profile
• No duplicate data entry. No incorrect follow-ups. Just tidy, synced workflows.

HIPAA-Grade Security as Standard

Security is no joke for Emitrr. With military-grade call encryption, secure storage, role-based access, and BAA support, the platform is up to the highest patient data security standards.

Compliance doesn’t mean losing functionality. You get both with Emitrr.

AI-Driven Features That Save Staff Time

From automated voicemail transcription to missed call text-backs and AI-driven follow-up tasks, Emitrr lightens the manual load on your front desk. It allows your staff to concentrate on what’s most important,patient care.

Enterprise-Level Control with Small Practice Accessibility

• Whether you have one location or ten, Emitrr grows with you. It provides:
• Multi-location user management
• Role-specific access controls
• Centralized analytics and reporting across all sites

Frequently Asked Questions

Conclusion

Your dental practice doesn’t require more phones—it requires smarter communication. Emitrr provides a VOIP system designed exclusively for dental offices, addressing your actual issues: missed calls, crazy front desks, patient no-shows, and compliance hazards.

It’s secure, scalable, easy to use, and integrates closely with your PMS. If you have a solo clinic or a multi-location practice, Emitrr lets you accomplish more with less pain.

Ready to revolutionize the way your dental office manages communication? 
Schedule a demo with Emitrr today.