Vonage vs JustCall vs Emitrr: Which is the Better VoIP Solution?

Introduction

Running a business means juggling a hundred things at once, and communication should be the last thing slowing you down. A VoIP phone system for small business isn’t only about making calls—it’s about keeping teams connected, responding to customers efficiently, and managing conversations without unnecessary complications. That’s why choosing the right solution is so important.

Vonage and JustCall are well-known options that offer VoIP features to support business communication. But do they truly make things easier? Do they provide the flexibility, automation, and reliability that modern businesses need?

This is where Emitrr stands out. With the benefits of using VoIP combined with powerful automation, Emitrr transforms the way businesses handle communication—simplifying workflows, improving customer interactions, and making every conversation seamless.

In this blog, we’ll break down Vonage vs. JustCall, highlight their strengths and gaps, and explore why Emitrr’s AI VoIP solution could be the smarter choice for your business.

What is Vonage?

Vonage is a cloud-based VoIP solution offering communication services for businesses of all sizes. It provides voice, messaging, and video conferencing features to streamline communication. Known for its flexible pricing and integrations, Vonage caters to remote teams and businesses needing scalable communication tools. While it offers essential VoIP functions, some users report concerns about call quality and customer support.

What is JustCall?

JustCall is a cloud-based phone system for sales and support teams, offering VoIP services with call routing, call forwarding, and SMS capabilities. It integrates with CRMs and helpdesk software, helping businesses streamline communication and track interactions efficiently. With automation features and a focus on remote teams, it aims to enhance productivity and customer engagement.

Vonage vs. JustCall: Feature Comparison

Let’s explore a detailed comparison of the features offered by both platforms, examining them one by one:

Vonage Features

• Call Forwarding – Ensures calls are redirected to another number or device when unavailable.
• Call Routing – Directs incoming calls to the right department or agent based on predefined rules.
• Call Queuing & Call Queuing Groups – Manages high call volumes by placing callers in a queue until an agent is available, with group-based distribution.
• IVR Menu/ Call Tree – Provides an interactive voice menu for callers to navigate to the right destination without human assistance.
• Call Recording – Records calls for compliance, training, and quality assurance.
• Call Conferencing – Enables multiple participants to join a single call for seamless team collaboration.
• User Extensions – Assigns unique extensions to employees for easy internal and external calling.
• Business Working Hours Setup – Allows businesses to configure call handling based on working hours.
• Multi-location Set Up – Supports communication across multiple office locations under a unified system.
• Voicemail Transcription – Converts voicemail messages into text for easier access and reference.

JustCall Features

• Call Forwarding & Routing – Ensures calls are directed to the right team members or devices for seamless communication.
• Call Recording – Allows users to record calls for training, compliance, and quality assurance.
• Call Conferencing – Supports multi-party calling to facilitate team discussions and customer interactions.
• User Extensions – Assigns unique extensions to team members for efficient internal and external communication.
• Business Hours Setup – Configures availability settings to manage incoming calls during working and non-working hours.
• Auto Attendants – Automates call handling and directs callers to the appropriate department.
• Two-Way Texting & Group Texting – Enables sending and receiving SMS messages, including team-wide messaging.
• Broadcast/Bulk SMS (Limited) – Supports mass messaging for customer outreach and engagement.

Here is a quick comparison of the features of Vonage, JustCall, and Emitrr:

Features	Vonage	JustCall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	No	Yes
Call Queuing Groups	Yes	No	Yes
IVR Menu/Call Tree	Yes	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Yes	No	Yes
Auto Attendants	Yes	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	No	No	Yes
Group Texting	Yes	Yes	Yes
Webchat-to-Text	Yes	Yes	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	No	No	Yes
Auto-Responders	Yes	No	Yes
AI Receptionist	Yes	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	Yes	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Vonage vs. JustCall: Pricing Comparison

Here’s a pricing comparison of Vonage and JustCall to help you determine which platform offers the best value for your needs. Let’s start with Aircall:

Vonage Pricing

Vonage offers flexible pricing across four main categories, catering to different business communication needs:

• Communications APIs – Pricing starts at €0.00735 per message, allowing businesses to integrate messaging and voice capabilities.
• Unified Communications – Plans start at $17.99 per month, providing VoIP calling, messaging, and collaboration tools.
• Contact Center – Custom pricing is available based on business requirements, offering advanced customer support features.
• Conversational Commerce – Requires a $5,000 setup fee along with a monthly recurring charge for AI-driven customer engagement solutions.

JustCall Pricing

JustCall offers pricing plans across three categories:  

• Essentials 
• Team 
• Pro 
• Business

JustCall Pricing starts from $19 per user per month and goes higher as you choose their respective plans. These categories include call recording, Voicemail, power dialer, and more. 

Vonage vs. JustCall: Pros and Cons

Let’s explore the pros and cons of Vonage and JustCall to determine which suits your business needs best:

Vonage Pros

• Established VoIP Provider – A well-known name in the VoIP industry with years of experience.
• Customizable Plans – Offers different pricing options to suit various business needs.
• Supports Remote Work – Can be accessed from different locations, making it useful for distributed teams.
• Scalable Solution – Can accommodate growing teams with features like user extensions and call conferencing.

Vonage Cons

• Poor Customer Support – No real-time issue resolution, unreliable service, and difficult cancellation process.
• Frequent App Crashes & Freezing – Both desktop and mobile apps often crash or freeze, disrupting business communication.
• Limited Integrations – Lacks flexibility to connect with essential third-party tools.
• Mandatory Contracts – Requires users to sign contracts, limiting flexibility.
• Unreliable Call Features – Issues with call forwarding, missed call notifications, and call drops.
• Deceptive Sales – Overpromises on features that do not work as expected.

JustCall Pros

• Easy to Set Up – Users find the onboarding and setup process straightforward.
• Reliable Call Quality – Offers decent call quality with minimal disruptions for most users.
• Basic Call Management Features – Provides essential calling capabilities for handling business communications.
• Integrations with CRMs – Connects with various customer relationship management tools to streamline workflows.

JustCall Cons

• Frequent Call Drops – Users report experiencing dropped calls, affecting business communication.
• Glitchy and Buggy Platform – The system often lags or crashes, causing workflow disruptions.
• Poor Customer Support – Many users have complained about slow responses and unresolved issues.
• Limited Features for the Price – Customers feel that the platform lacks advanced VoIP features compared to competitors.
• Unreliable SMS Functionality – Text messages are sometimes delayed or fail to send.
• Difficult to Cancel Subscription – Some users face challenges when trying to cancel their plan or get refunds.
• Call Routing Issues – Calls do not always get routed properly, leading to missed or misdirected calls.
• Integration Problems – Users report difficulty in syncing JustCall with their CRM or other business tools.

When to use Vonage?

Vonage is a robust VoIP phone service for businesses that need a reliable and scalable communication solution. It’s an ideal fit for:

• Global Team Connectivity – Keep teams connected across multiple locations with a unified platform that supports voice, video, and messaging, ensuring seamless collaboration.
• Enhanced Customer Engagement – Offer customers multiple ways to reach you, including voice calls, video conferencing, and SMS, improving overall customer experience and responsiveness.
• Productivity & Mobility – Equip your team with desktop and mobile apps, allowing them to work efficiently from anywhere while staying connected to clients and colleagues.

When to use JustCall?

JustCall is a powerful choice for businesses looking to enhance customer interactions and streamline communication. It is especially beneficial for:

• Sales and Customer Engagement – Reach more leads, have meaningful conversations, and automate follow-ups to keep your sales pipeline moving smoothly.
• Seamless CRM Integration – Automatically sync customer interactions with your CRM, giving your team easy access to call logs, recordings, and key insights—all in one place.
• Performance Tracking – Use call recordings and activity logs to monitor team performance, identify areas for improvement, and enhance training for better results.

Emitrr: The Better Alternative to Vonage and JustCall

Emitrr is powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system. 

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist

• AI-Powered Receptionist – The AI receptionist answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Bulk texting sends thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are two pricing plans: Standard and Professional. 

Standard Plan

• Annually: $20 per user per month
• Monthly: $25 per user per month

Professional Plan

• Annually: $25 per user per month
• Monthly: $30 per user per month

Emitrr Integrations

Emitrr integrates with over 1000+ CRM systems, making automation and customer engagement effortless by eliminating manual work and boosting efficiency.

Integrations include:

• Zapier
• Mailchimp 
• HubSpot
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix
• Dentrix Enterprise
• Dentrix Ascend
• Dolphin
• DrChrono
• eClinicalWorks
• Eaglesoft
• OpenDental
• Orthotrac
• Kareo
• Practiceworks
• Acuity Scheduling
• HousecallPro

Emitrr Reviews

Emitrr has a customer rating of 4.8 on Capterra and 4.7 on G2, and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You can create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Vonage vs. JustCall: FAQs

Conclusion

Strong communication is the foundation of a thriving business, and finding the right VoIP phone service can make all the difference. With the insights from this blog on Vonage vs. JustCall, you now have a better understanding of what each platform offers. But why stop at comparing when you can explore a solution designed to enhance efficiency and streamline communication? Emitrr brings flexibility, automation, and ease of use to help businesses communicate smarter. Schedule a free demo today and see how Emitrr can transform the way you connect with customers and teams!