Weave Pricing Exposed: Plans, Problems & Smarter Choices

Introduction to Weave Pricing

If you’re a medical practitioner exploring tools to streamline patient communication, you’re likely wondering about Weave pricing and whether it’s truly worth the investment.

While Weave is a well-known name in the healthcare space, many users eventually switch providers. Reviews consistently cite issues like unreliable system performance, poor customer support, and unclear, often hidden pricing that disrupts monthly budgets.

In this guide, we break down how much the Weave phone system actually costs and whether it delivers enough value for what you pay.

Weave Pricing

As per the information available on Weave’s website, the cost of the Weave phone system starts at $250 per month, and here are the three plans that Weave offers:

Pro Plan

The Pro Plan serves as Weave’s entry-level offering and includes the core VoIP phone system, 1,500 bulk messages a month, basic call routing, phone trees, call queues, caller ID, voicemail-to-email, call analytics, and more. While this plan is strong for small dental practices or other medical offices that want a simple, unified phone and messaging setup, it lacks advanced features like multi-level IVR, call transcription, AI-driven routing, and deeper automations, and hence, clinics often outgrow it quickly.

Elite Plan

Weave’s Elite Plan includes everything in Pro Plan and offers additional 3k bulk messages, online scheduling and digital forms This tier is more suitable for practices that rely heavily on texting and want more marketing and engagement-related features built in; however, it still doesn’t upgrade the core VoIP capabilities significantly, and many businesses end up paying for non-phone features they may not fully use.

Ultimate Plan

Weave’s Ultimate Plan includes everything in the Pro plus Elite Plan, along with advanced features like call intelligence that uses AI to schedule patient appointments, practice analytics, and a 15k mass texting limit. This Weave pricing plan is best suited for multi-location or high-volume practices that want an all-in-one communications, marketing, and payment system bundled together. However, it is also the most expensive tier, and practitioners often find themselves paying a premium for features that extend far beyond VoIP. 

Overall, Weave may be ideal for dental or other medical practices that prefer desk phones over cloud phones, that have basic calling and texting needs, and can do with their Pro Plan. However, if you want more advanced VoIP features such as call transcription, missed-call-to-text, AI rule engines, AI-driven SMS agent, and VoIP features, EHR integrations, then there are way better and affordable options like Emitrr that you can choose. You will see a detailed overview of Emitrr’s pricing and features below that will help you see how it offers better value for money. 

Here’s a quick summary of Weave Phone Pricing 

Type of Plan	Features Included
Pro	VoIP phonesAppointment remindersSchedule confirmationsTwo-way textingBulk texting (only 1,500 messages a month)Missed call textingCollections listOverdue patients listPhone treeCall queueCall analyticsTeam chatFaxWeave call popASAP list/quick fillReviews Email marketingCustomer profileText-to-payPaymentsBuy now, pay over timeRecallVaccine remindersEyewear ready notifications
Elite	Everything in Pro Plan plus: 3000 bulk text messagesOnline SchedulingDigital forms
Ultimate	Everything in Elite Plan plus:Call intelligencePractice analyticsQuarterly one on one training15k bulk text messages

Weave Phone System Add-ons

Apart from the high cost of Weave phone system, be ready to bear a one-time setup fee of $750. On top of this, Weave charges extra for a few additional services as well. For example, you have to pay $200 fee for the initial upload of existing digital forms, with subsequent uploads costing $20 each. 

Weave Pricing vs Emitrr Pricing: A Comparison

Pros and Cons of Weave Pricing

Even though Weave is expensive and inflexible for many businesses, it does have some legitimate strengths.

Pros of Weave Pricing

• All-in-one bundle for traditional clinics: Weave offers phones, texting, reminders, payments, reviews, and scheduling tools into one platform, making it appealing for users looking for one vendor offering everything in one place. 
• Hardware included: Weave provides free Yealink VoIP phones with some plans. So if you prefer desk phones and don’t want to manage softphones, then Weave may be good for you. 
• Strong payment capabilities: Unlike many dental phone systems, Weave offers strong payment integrations and features like text-to-pay and even buy now, pay later.
• Basic marketing tools: Weave offers additional basic marketing features such as reviews, Email marketing, recalls, vaccine reminders, and overdue patient lists. However, there are many Weave alternatives that offer all these and many other additional features, such as Emitrr. 

Cons of Weave Pricing

• Poor value for money: Weave’s “all-in-one” isn’t as all-in-one as it seems. To unlock the full feature set, you’re supposed to pay a premium, and even then, you face support risk, billing risk, and hardware lock-in.
• Expensive phone system: Weave’s base pricing plan starts at $250 per month, which is quite expensive for the meager features it offers. There are way better dental phone systems or complete patient communication software that you can find under this range. 
• One-Time Setup & Hidden Costs: In addition to the high monthly cost, Weave also charges a one-time setup fee of $750. On top of this, a few additional services cost extra. For example, Weave charges $200 fee for the initial upload of existing digital forms, with subsequent uploads costing $20 each. 
• Hardware Dependency: While Weave phone system offers free VoIP phones (Yealink), hardware dependency increases the cost further. One user on Reddit mentioned, “It’s a missing software at premium prices with atrocious policies. They require you to buy non-proprietary phones from them to expand to milk you for money when already paying thousands for service.”
• No option to edit or add extensions in-house: Weave does not allow you to reassign a line or add or remove extensions in-house, so scaling with Weave becomes a challenge. 
• Advanced features locked with higher plans: Many features, such as the ability to send more than 15k mass texts, online scheduling, digital forms, AI call intelligence, and analytics, are all locked in with either their Elite or Ultimate plan, which forces users to choose a much higher plan just so that they have access to these 4-5 more features. 
• Poor customer support: There are so many Weave users who have highlighted how poor their customer service is, how hard it is to hear back from their team ,or get a resolution. A Weave user on Capterra highlighted, “There is no direct line to speak to a supervisor. They have Tiers of tech support, have to wait while they reach out to their Tiers to answer questions to resolve a problem. I was on the phone for 90 minutes. Did not resolve the issue.” – and this is just one of many negative reviews Weave has. 

Source: Capterra

Emitrr Pricing

While Weave hides analytics, forms, and call intelligence in its top-tier plan. Emitrr includes AI call intelligence, transcription, and automation at a fraction of the cost. So why pay a flat $249+ / month when with Emitrr you pay just $20-30 per user for VoIP + flexible SMS credits? With per-user pricing, Emitrr ensures you only pay for what you use, and not overpay for empty seats. 

Here’s an overview of Emitrr pricing. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

For SMS, Emitrr offers three pricing plans: Standard, Pro, and Enterprise. These Emitrr pricing plans starts at $42/month for 500 message credits, the price increases as per the number of messages you wish to send. 

Key features of SMS plans include: 

• Shared SMS inbox 
• Two-way text messaging 
• Group chat 
• Webchat 
• Group text messaging 
• Chrome extension
• Voicemail transcription
• VoIP 
• SMS marketing 
• Contact management 
• AI assistance – 
  • Auto responses 
  • Message translation
  • Message tuning 
  • AI rule engine 

Emitrr’s pricing plans make it pretty clear that if you want affordable VoIP, scalable SMS, AI automation, and modern workflows, and don’t want to pay $249–$349/mo plus hidden fees, then Emitrr is a far better value for money than Weave. But if you are a small, traditional clinic that needs desk phones, basic reminders + payments, and doesn’t care about AI or SMS volume, Weave works.

How Emitrr Offers Better Value for Money as Compared to Weave?

If you are now sure that Weave is definitely not for you, but are also not sure if Emitrr is the right tool for you, then here are some key points that will help you make a decision. 

Better value for money

Compared to Emitrr, Weave’s pricing structure is far less flexible and significantly more expensive. Emitrr charges per user, not per location, making it more affordable for teams of any size. While Weave caps SMS volumes inside each plan, Emitrr offers pay-as-you-grow messaging credits from 500 to 100,000+, giving businesses complete control over cost. Emitrr also includes features like AI rule automation, auto-responses, message translation, missed-call auto-text, call transcription, and advanced routing: capabilities that either don’t exist in Weave or require upgrading to its highest-priced bundles. For teams wanting modern VoIP + AI-powered messaging without overpaying for bundled marketing tools, Emitrr delivers dramatically better value and flexibility than Weave.

AI information collection flow

Using Emitrr’s AI administrators can configure and manage AI agents that communicate with end users via calls or text messages. These agents are capable of collecting information, handling queries, sending SMS notifications, and booking appointments. If you are a dental practitioner struggling to manage appointments, then Emitrr’s AI can be a game-changer for you. Weave does not offer any of these advanced features, and hence is a way better option to consider. 

AI-driven VoIP & SMS capabilities

While Weave offers just a single call intelligence feature where their AI can turn calls into appointments, Emitrr offers AI call routing, AI call queuing, AI rule engine, AI call transfer, and more. Even for SMS, we offer a HIPAA-compliant AI agent that automates routine conversations. Take a look at what more an AI SMS agent can do:

Unparalleled customer support

While there are numerous negative reviews about Weave’s customer support, Emitrr boasts a perfect 5/5 rating on Capterra for its customer support, highlighting our commitment to exceptional customer support. With Emitrr, you’ll never feel stranded; our support team is available 24/7, ensuring you receive prompt and effective solutions to any challenges you may encounter. 

Easy integration with EHR/EMR tools

Emitrr seamlessly connects with over 500 tools and software such as Athenahealth, Drchrono, Dentrix, Denticon, and more, ensuring that your patient data syncs effortlessly and your business operations run smoothly without interruption. 

FAQs

Conclusion

After looking at Weave phone system cost and add-on charges, it is clear that it is one of the most expensive and low-value-for-money communication systems. There are way better alternatives that offer more features, better customer service, and value for money at a lower price, so why waste your money? 
Book a demo with Emitrr instead and see how you can get your money’s real worth without compromising on patient communication.