Dialpad vs Aircall vs Emitrr: Which is the Better VoIP Phone System?

Choosing the right VoIP phone system can be overwhelming, especially when comparing popular options like Dialpad and Aircall. Each platform comes with its own set of features, pricing, and benefits tailored to different business needs. In this blog, we’ll break down what Dialpad and Aircall have to offer, helping you understand their strengths and determine which one aligns best with your business. Keep reading to make an informed decision!

What is Dialpad?

Dialpad is a cloud-based VoIP communication platform designed for businesses of all sizes. It offers voice, messaging, and AI-powered tools to enhance collaboration and streamline customer interactions. With AI-driven insights, flexible integrations, and a user-friendly interface, Dialpad aims to improve productivity and communication efficiency.

What is Aircall?

Aircall is a cloud-based VoIP phone system designed for businesses to streamline communication and customer interactions. It offers features like call routing, IVR, analytics, and CRM integrations to enhance team collaboration and efficiency. With a user-friendly interface and flexible setup, Aircall helps businesses manage inbound and outbound calls seamlessly while ensuring high call quality.

Dialpad vs Aircall: Feature Comparison

Let’s dive into a detailed comparison of the features offered by both platforms, examining them one by one:

Dialpad Features

• Call Forwarding – Redirect calls to another number or device.
• Call Routing – Ensure incoming calls are directed to the right person or department.
• Call Recording – Record and store calls for future reference and quality assurance.
• Call Conferencing – Host multi-party calls for collaboration.
• IVR Menu / Call Tree – Interactive voice response to guide callers to the right destination.
• Voicemail Transcription – Convert voicemails into readable text.
• Team Chat – Internal messaging system for better team communication.
• Two-way Texting – Send and receive text messages for business communication via two-way texting.

Aircall Features

• Call Forwarding – Redirect incoming calls to another number, ensuring seamless connectivity even when agents are unavailable.
• Call Routing – Automatically direct calls to the appropriate team or department based on predefined rules, optimizing customer interactions.
• Call Queuing – Manage high call volumes efficiently by placing callers in a queue until an agent is available.
• IVR Menu/Call Tree – Interactive voice response system that helps callers navigate self-service options before reaching an agent, improving efficiency.
• Call Recording – Record calls for quality monitoring, training, and compliance purposes.
• Call Conferencing – Facilitate multi-party calls for team collaboration or customer discussions.
• User Extensions – Assign unique extensions to employees for easy internal communication.
• Multi-location Set Up – Supports businesses with multiple locations, ensuring a seamless communication system across offices.
• Auto Attendants – Automate call handling with pre-recorded messages and menu options to direct calls efficiently.
• Voicemail Transcription – Convert voicemail messages into text, allowing users to quickly read messages instead of listening to them.

Here is a quick comparison of the features of Dialpad and Aircall:

Features	Dialpad	Aircall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	No	Yes	Yes
Call Queuing Groups	No	Yes	Yes
IVR Menu/ Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	No	Yes	Yes
Business Working Hours Set Up	No	Yes	Yes
Multi-location Set Up	No	Yes	Yes
Auto Attendants	No	Yes	Yes
AI Receptionist	No	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	No	Yes
Group Texting	No	No	Yes
Webchat-to-Text	No	No	Yes
Team Chat	Yes	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-responders	No	Yes	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	No	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Dialpad vs Aircall: Pricing Comparison

Pricing is a crucial factor when choosing a VoIP system, as it directly impacts your business’s budget and scalability. Let’s break down the pricing details of each provider to help you determine which fits your business best:

Dialpad Pricing

Dialpad offers pricing across four main categories: 

• Dialpad Connect – Starts at $27 per user per month
• Dialpad Meetings – Starts at $20 per user per month
• Dialpad Support – Starts at $95 per user per month 
• Dialpad Sell – Starts at $49 per user per month

With these tiered plans, Dialpad caters to businesses looking for either basic communication tools or advanced AI-driven insights.

Aircall Pricing

Aircall keeps its pricing model simpler, offering three main plans along with optional add-ons:

• Essentials – Starts at $40 per license 
• Professional – Starts at $70 per license
• Custom – Contact support team
• Add-ons – Aircall AI and Analytics+

Aircall’s pricing is structured for scalability, with essential features in its base plan and advanced functionalities in higher tiers or as add-ons.

Dialpad vs Aircall: Pros and Cons

Let’s explore the pros and cons of Dialpad and Aircall to find which platform suits your needs best:

Dialpad Pros

• Cloud-Based Convenience – Allows businesses to manage calls and communication without relying on traditional phone systems.
• User-Friendly Design – Offers a modern interface that is relatively easy to navigate.
• Good for Remote and Hybrid Teams – Enables teams to stay connected regardless of location.
• Decent Call Quality – Generally provides clear audio when the network conditions are stable.

Dialpad Cons

• Frequent Call Drops & Connectivity Issues – Users experience lag, dropped calls, and unreliable connections.
• Buggy Conferencing & Call Routing Problems – Issues with call conferencing, routing, and overall call management.
• Poor Customer Support – Complaints about terrible service, misleading support, and unhelpful responses.
• Expensive with Hidden Charges – High pricing, extra charges, and unreasonable billing practices.
• Limited Features & Misleading Advertising – Lacks common VoIP features, with fewer capabilities than promised.
• Clunky System & Integration Issues – Not robust, has unorganized message threads, and integration problems.

Aircall Pros

• Easy Setup & Cloud-Based – Aircall is a cloud-based solution, making it easy to set up and use without requiring complex hardware.
• Good Call Quality – Provides clear and reliable call quality, ensuring smooth communication.
• Call Routing & IVR – Offers call routing and IVR menus to help businesses efficiently manage incoming calls.
• Integrations with Popular Tools – Connects with CRM and helpdesk platforms like HubSpot, Salesforce, and Zendesk.

Aircall Cons

• Limited Integrations – Aircall does not offer as many third-party integrations as some competitors, which may limit workflow automation.
• High Price – The pricing is on the higher side compared to other VoIP solutions, making it less budget-friendly.
• Contract Requirement – Users are required to commit to contracts, which reduces flexibility for businesses looking for month-to-month plans.
• Unethical Billing Practices – Some users have reported billing issues, including unexpected charges and difficulty canceling services.
• Unstable Connection – Frequent connectivity issues can disrupt calls and impact business communication.
• Poor Call Quality – Users have experienced low call clarity, leading to frustration during important conversations.
• Buggy Platform – The software has several bugs that make it unreliable for seamless business operations.
• Difficult to Use – Performing simple tasks can be complicated due to a less intuitive user interface.
• Call Delays – There are frequent lags in calls, causing interruptions in conversations.
• Glitchy Dashboard – The dashboard often malfunctions, making it difficult for users to access important call data.
• Weak Customer Support – Users have reported slow and ineffective customer support, making issue resolution difficult.

When to Use Dialpad?

Choosing the right VoIP system depends on your business needs, and Dialpad is a strong option in specific scenarios. Here’s when Dialpad might be the right fit.

If You Want AI-Driven Call Transcription and Insights

Dialpad’s AI-powered voice intelligence provides real-time call transcription, sentiment analysis, and automated action items. Businesses that rely on accurate call documentation—such as sales teams, customer support centers, and legal firms—will benefit from these smart features.

If You Need a Unified Communication System

Dialpad is more than just a VoIP phone system; it integrates messaging, video meetings, and voice calls into one seamless platform. Companies looking for a single solution to manage all communication channels will appreciate this unified approach.

If Your Business Operates in a Remote or Hybrid Setup

With cloud-based calling and mobile-friendly apps, Dialpad enables teams to stay connected from anywhere. Whether your workforce is remote, hybrid, or distributed across multiple locations, Dialpad ensures smooth communication without requiring complex hardware setups.

If You Use Google Workspace or Microsoft 365

For businesses deeply integrated with Google Workspace or Microsoft 365, Dialpad offers native integrations that sync contacts, emails, and calendars effortlessly. This makes it an excellent option for organizations that rely on these ecosystems for daily operations.

If You Need Scalable Call Center Features

Dialpad includes built-in call center functionality with AI-assisted coaching, sentiment tracking, and call analytics. If your business has a growing customer support team or a sales division that requires advanced call insights, Dialpad provides tools to scale operations efficiently.

When to Use Aircall?

Depending on how your team operates and what features matter most, here are the situations where Aircall could be a great choice:

If You Run a Sales or Support-Driven Business

Aircall is designed with sales and customer support teams in mind. Its real-time call monitoring, call whispering, and power dialing features help sales teams close deals faster, while customer support teams can handle high call volumes efficiently. If your business relies on outbound sales calls or customer service, Aircall provides the tools to streamline these operations.

If You Need Easy Setup and a User-Friendly Interface

Unlike traditional phone systems that require extensive setup, Aircall is cloud-based and can be deployed quickly. With an intuitive interface, even non-technical users can manage call flows, set up IVRs, and configure team settings without IT assistance. Small businesses that need a hassle-free VoIP solution without complex configurations will find Aircall appealing.

If You Rely Heavily on CRM and Helpdesk Integrations

Aircall seamlessly integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive, as well as helpdesk platforms like Zendesk and Freshdesk. If your team depends on these tools for customer interactions, Aircall’s integrations ensure that call data syncs automatically, improving workflow efficiency and reducing manual data entry.

If You Need a Scalable VoIP Solution for Growing Teams

For businesses expecting rapid growth, Aircall offers flexible pricing and team collaboration features. With shared call inboxes, call routing, and team-based call assignment, Aircall ensures that as your business scales, your phone system can keep up. Small businesses with expanding sales and support teams will benefit from Aircall’s scalability.

If You Want a Strong Mobile Experience

Aircall’s mobile app allows employees to take calls on the go, making it ideal for remote or hybrid teams. Whether working from home or in different locations, team members can access their call history, voicemail, and contacts directly from their mobile devices, ensuring seamless communication.

Emitrr: The Better Alternative to Dialpad & Aircall

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. 

With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

Let’s take a look at the list of features that make Emitrr stand out in comparison to Dialpad and Aircall:

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Why Emitrr Stands Out as the Best VoIP Solution?

Finding the right VoIP system isn’t just about making calls—it’s about ensuring smooth communication, seamless integrations, and reliable support. While Dialpad and Aircall offer strong features, Emitrr takes things a step further. 

Here’s what makes it a standout choice for businesses looking for more than just a phone system:

Automation That Saves Time and Increases Efficiency

Unlike Dialpad and Aircall, Emitrr goes beyond basic VoIP capabilities by integrating AI-driven automation into your communication workflows. From auto-responses, voicemail transcription, and follow-up reminders to intelligent call routing, Emitrr eliminates manual tasks so businesses can focus on what matters—customer engagement.

Seamless Integrations Without Extra Costs

While Aircall and Dialpad provide integrations, they often come at an additional cost or require higher-tier plans. Emitrr offers seamless integrations with CRMs, scheduling tools, and business software at no extra charge, ensuring smooth operations without hidden fees.

Better Call Quality and Reliability

Many businesses struggle with call drops, lag, or audio issues on platforms like Dialpad and Aircall. Emitrr prioritizes crystal-clear call quality with robust cloud infrastructure, ensuring reliable communication whether you’re handling inbound or outbound calls.

Cost-Effective Pricing With More Features

Emitrr provides premium VoIP features—IVR, two-way texting, call routing, and voicemail management—at competitive pricing. Unlike Aircall, which can be expensive for small businesses, Emitrr delivers enterprise-grade functionality without breaking the bank.

Superior Customer Support

Customer service can make or break a VoIP experience. While some Dialpad and Aircall users report slow response times, Emitrr offers dedicated, round-the-clock support, ensuring that businesses always have access to help when needed.

Emitrr Pricing

Emitrr offers flexible pricing tailored to different business needs. For VoIP, it provides two plans:

• Standard
• Professional

Pricing starts at just $20 per month, making it an affordable yet powerful solution for businesses looking for seamless communication. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• DrChrono
• Dentrix
• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews

Emitrr has an overall rating of 4.7/5 on g2. Here is what customers have to say about Emitrr:

“Emitrr has been a wonderful tool for our business. It has vastly improved our marketing efforts and is super easy to use/user friendly. The customer service is unmatched – anything I ask for help with is acknowledged quickly and usually resolved within a day or less. They also are quick to implement new ideas from clients.”

“We switched to Emitrr two months ago from another provider. The implementation went smoothly and the support team has been super responsive with help when needed. The devlopment team is curious about how they can best support our processes. All are top notch. Emitrr is easy to use and intuitive.” 

Source: g2

Dialpad vs Aircall: FAQs

Conclusion

Dialpad and Aircall both offer solid VoIP solutions, each catering to different business needs. Dialpad is a good fit for businesses looking for AI-driven communication tools, while Aircall is well-suited for sales and support teams that need extensive integrations and collaboration features.

However, both platforms come with limitations—whether it’s pricing, integration flexibility, or automation capabilities. That’s where Emitrr stands out. With its powerful automation, seamless integrations, superior call quality, and dedicated support, Emitrr provides a VoIP solution that truly enhances business efficiency.

If you’re looking for a VoIP system that goes beyond basic calling and empowers your business with smart automation, Emitrr is the right choice. Schedule a demo today and experience the difference!