Top 10 Rocket.Chat Alternatives for Your Business

Introduction

In today’s digital workspace, teams need more than just a chat app, they need a whole all-in-one communication platform that connects people, tools, and workflows seamlessly. Rocket.Chat has been a trusted solution for secure, customizable messaging, especially for businesses that value data control.

However, as modern teams look for simpler, intuitive interfaces, AI automation, omnichannel support, and advanced integrations, many are exploring Rocket.Chat alternatives that offer greater flexibility and smarter collaboration.

In this blog, we’ll look at the top Rocket.Chat competitors, comparing their features, pricing, pros, and cons to help you find the perfect Rocket.Chat replacement for your business.

What is Rocket.Chat?

Rocket.Chat is an open-source team communication and collaboration platform that helps businesses connect through secure messaging, file sharing, and integrations. It’s known for its flexibility, self-hosting options, and strong data privacy controls. Designed for organizations that value security and customization, Rocket.Chat is a popular choice for companies looking to build their own private communication environment or seeking a customizable Rocket.Chat alternative to mainstream chat tools.

Rocket.Chat Features

• Open-Source Platform: Fully customizable with access to the source code.
• Team Messaging: Real-time chat, file sharing, and threaded discussions.
• Omnichannel Communication: Manage conversations across chat, email, SMS, and social platforms.
• Voice & Video Calls: One-on-one and group calls with screen sharing support.
• Integrations & APIs: Connect with popular tools like Jira, GitHub, and Zapier.
• User Roles & Permissions: Control user access and workspace visibility.
• End-to-End Encryption: Secure messages and data with enterprise-grade encryption.
• Federation Support: Communicate across multiple servers or organizations.
• Custom Branding & White Labeling: Personalize the interface with your brand identity.

Rocket.Chat Pros

• Highly Customizable: Being open-source, Rocket.Chat allows full control over features and appearance.
• Self-Hosting Option: Businesses can host on their own servers for complete data ownership.
• Strong Security: End-to-end encryption ensures communication remains private and compliant.
• Extensive Integrations: Works with numerous tools through APIs and apps.
• Community & Developer Support: Backed by a strong open-source community and enterprise support plans.

Rocket.Chat Cons

• Complex Setup: Self-hosting requires technical expertise and server management.
• Performance Issues: Can slow down under heavy usage if not optimized properly.
• Limited Built-In Automation: Fewer native automation tools compared to newer Rocket.Chat competitors.

Rocket.Chat Pricing

Here is the Rocket.Chat pricing plans:

• Community (Self-Hosted): Free
• Pro (Cloud or Self-Managed): $7 per user/month
• Enterprise: Custom pricing

Rocket.Chat Integrations

• GitHub
• GitLab
• Jira
• Trello
• Zapier
• Google Drive
• Microsoft 365
• Zoom
• Zendesk
• Salesforce
• HubSpot
• Mattermost Bridge
• WhatsApp Business
• Telegram
• Twilio

Rocket.Chat Customer Support Channels

• Help Center (Documentation & Guides)
• Community Forums (Open Source Support)
• Email Support (Pro & Enterprise Users)
• Live Chat Support (Enterprise Plans)
• Dedicated Account Manager (Enterprise Tier)
• GitHub Issue Tracker (for developers)

Rocket.Chat Ratings

Rocket.Chat has a 4.3/5 on Capterra. 

Rocket.Chat Reviews

“Rocket.Chat is simple and easy to use instant messaging.”

“Userfriendly”

Source: Capterra

Why Do Businesses Seek a Rocket.Chat Alternative?

Although Rocket.Chat offers strong collaboration tools, it comes with a few downsides that teams should consider. 

High Costs Make It Tough for Small Teams

Many small teams find Rocket.Chat pricing is too high for what they get. While there’s a free version, it only works well for a limited number of users. Once your team grows, costs increase quickly, making it less ideal for startups or small businesses. That’s why many users look for a Rocket.Chat replacement that’s more affordable and scalable.

Customization Options Are Too Limited

Although Rocket.Chat promotes flexibility, the customization options can feel restricted. Personalizing the interface, adding unique themes, or integrating advanced apps often requires technical knowledge or higher-priced plans. This lack of flexibility pushes users to consider alternatives to Rocket.Chat that offers more creative control and easier personalization without extra cost.

Scalability Remains a Big Challenge

As teams grow, scaling Rocket.Chat efficiently becomes difficult. The platform can demand additional server resources or upgrades to maintain performance. This can cause slowdowns and added expenses for expanding organizations. Many growing businesses, therefore, explore Rocket.Chat competitors that handle large teams more smoothly and scale without technical headaches.

Lacks Some Must-Have Features

Some essential tools that modern teams rely on aren’t fully available in Rocket.Chat’s lower-tier or free plans. For instance, advanced collaboration functions, automated workflows, and certain integrations are limited or paid-only. Because of these gaps, many users start searching for the best Rocket.Chat alternative that includes these features right out of the box.

User Experience Needs Serious Improvement

Rocket.Chat’s interface isn’t as intuitive as many users expect. It can feel more technical and less polished, especially for non-developers. New users may find setup and navigation confusing, which affects productivity. Competing platforms similar to Rocket.Chat is often praised for offering smoother and more modern user experiences that require less training.

Integration Capabilities Fall Short

Rocket.Chat supports integrations, but the setup process can be complex and sometimes limited to higher-tier plans. Businesses using multiple tools often find it difficult to connect everything seamlessly. Because of this, teams often look for better than Rocket.Chat solutions that offer easy plug-and-play integrations and more compatibility with their existing workflows.

What Features To Look For In A Rocket.Chat Alternative?

The best Rocket.Chat alternatives offer smarter tools, seamless communication, and better collaboration. Below are the key features that make a Rocket.Chat competitor stands out: 

Smart AI Texting

Smart AI-powered texting uses intelligent automation to understand customer intent and respond naturally in real time. It reduces manual effort while maintaining a human-like tone. A Rocket.Chat alternative with AI-powered chat helps teams scale conversations without losing personal touch.

All-in-One Inbox

An All-in-One shared Inbox combines messages from chat, SMS, email, and social media into one organized dashboard. It eliminates the need to switch between apps, ensuring nothing is missed. Businesses switching to a Rocket.Chat competitors love this unified communication experience.

Campaign Reports & Insights

Campaign Reports & Insights give you detailed visibility into engagement, click-through rates, and response patterns. Teams can analyze performance and improve future campaigns easily. These analytics go beyond basic Rocket.Chat features help you make smarter marketing decisions.

Targeted Messaging

Targeted Messaging lets you send messages to specific customer groups based on interests, behavior, or location. It ensures every message feels relevant and personal. Many alternatives to Rocket.Chat includes this for stronger audience engagement and higher conversion rates.

Message Scheduling

With online appointment scheduling, you can plan and send messages automatically at the most effective times. It optimizes timing based on customer activity or time zones. A better than Rocket.Chat solution helps businesses stay consistent and efficient without manual work.

Bulk Texting

Bulk Texting allows you to send large-scale messages to thousands of customers at once. It’s perfect for urgent updates, event alerts, or promotions. A reliable Rocket.Chat replacement handles bulk messaging seamlessly without slowing down your system.

Text Templates

Pre-built text templates save time with pre-built, customizable message designs for promotions, reminders, and updates. You can quickly personalize them for each audience. This is a must-have feature in most Rocket.Chat competitors focused on speed and consistency.

Personalized Messages

Personalized Messages tailor every message using customer data like names, preferences, and purchase history. It makes communication feel more human and less automated. That’s why personalization is a top reason teams seek a Rocket.Chat alternative today.

Team Inbox

A  Team Inbox gives all your agents shared access to messages, so they can collaborate, assign chats, and leave notes. It keeps responses fast and organized. Teams are switching to a Rocket.Chat competitor finds this essential for clear internal communication.

Contact Management

Contact Management helps you keep customer information updated, categorized, and easy to find. You can tag, sort, and filter contacts for more targeted communication. It’s a smarter, more organized system than standard Rocket.Chat features.

Customer Segments

Customer Segments let you divide your audience by behavior, interests, or engagement level. It makes campaigns more relevant and focused. A replacement for Rocket.Chat with segmentation tools ensures you deliver the right message to the right group every time.

Text Surveys

Text Surveys allow you to gather instant customer feedback through quick surveys via text questionnaires. You can measure satisfaction or collect insights in real time. Many Rocket.Chat alternatives use this feature to improve service and build stronger relationships.

Auto Replies

Automated Replies respond instantly to common queries or confirmations, even outside working hours. It helps maintain responsiveness and customer satisfaction. This automation makes Rocket.Chat competitors are more efficient and user-friendly.

Drip Campaigns

Drip Campaigns send a sequence of messages automatically to nurture leads over time. It’s perfect for onboarding, promotions, or reminders. A well-built Rocket.Chat alternative simplifies consistent communication without constant oversight.

Conversation Threads

Conversation Threads organize related messages together so context is never lost. It makes chats easier to follow for both customers and teams. Many alternatives to Rocket.Chat includes threaded conversations to improve clarity and productivity.

Website Chat to Text

Website Chat to Text lets users continue website conversations via SMS after leaving your site. It ensures you stay connected with leads beyond web sessions. This seamless transition is one of the reasons many choose a Rocket.Chat replacement.

CRM Integrations

CRM Integrations connect your messaging platform to tools like Salesforce, HubSpot, or Zoho. It syncs data automatically for consistent customer tracking. A better than Rocket.Chat solution saves time and eliminates manual data entry.

Two-Way Texting

Two-Way Texting turns messages into real conversations, allowing customers to reply and interact freely. It helps build trust and long-term engagement. Many Rocket.Chat alternatives highlight this as a key advantage for customer retention.

Mass Messaging

Mass Announcements make it easy to send updates or promotional campaigns to your entire contact list instantly. It’s fast, reliable, and perfect for urgent communication. Most Rocket.Chat competitors offer this feature for large-scale outreach.

Text From Your Business Number

Text From Your Business Number lets you use your existing landline phone number for messaging. Customers instantly recognize your brand and trust the source. This professional feature gives alternatives to Rocket.Chat is an advantage in brand consistency.

Multi-Language Support

Multi-Language Support enables you to communicate with audiences across different languages and regions. It helps your business connect with global customers seamlessly. A Rocket.Chat alternative with localization features creates more inclusive communication experiences.

Call & VoIP Tools

Call & VoIP Tools combine messaging and calling into one streamlined system. Features like call routing, call recording, call transfers, and call forwarding ensure every call is handled efficiently. Businesses seeking a Rocket.Chat replacement, love this unified communication setup for both speed and flexibility.

Review & Reputation Tools

Review & Reputation Tools help you send and collect review requests, monitor ratings, and manage your brand’s online reputation from one place. You can easily track positive reviews and respond promptly. Many Rocket.Chat competitors include this to help businesses build credibility and customer trust.

10 Best Rocket.Chat Alternatives

1. Emitrr
2. Google Chat
3. Intercom
4. Element
5. SimpleTexting
6. Text Us
7. Salesmsg
8. EZ Texting
9. Heymarket
10. Chiirp 

1. Emitrr: Best Rocket.Chat Replacement

Emitrr Overview

Emitrr is a top-rated platform for team communication and messaging, widely recognized as one of the best Rocket.Chat alternatives. Beyond basic chat, Emitrr serves as an advanced AI-powered business communication platform, offering features like two-way messaging, bulk announcements, video calls, and omnichannel support. With flexible, transparent pricing, it’s built to scale with businesses of all sizes.

Emitrr integrates effortlessly with 1,000+ CRM, PMS, and EHR systems and is fully HIPAA and TCPA-compliant for secure, reliable data management. Backed by responsive customer support, Emitrr stands out as a Rocket.Chat competitor that simplifies communication, enhances collaboration, and keeps every conversation connected.

Emitrr Features

AI-Powered Tools That Make Communication Smarter

• Custom AI SMS Agent: Build your own AI SMS agent by setting its name, image, role, and description, or pick from ready-made templates.
• Automated Responses: Keep prospects engaged with instant, automated text replies.
• AI-Generated Replies: Skip the typing, Emitrr’s AI crafts context-aware responses in the right tone.
• AI Message Enhancer: Improve the tone and clarity of your messages with AI assistance.
• AI Rule Engine: Automatically filter and route customer messages to the right team member.
• AI-Powered Campaigns: Generate SMS campaigns within seconds by simply entering a prompt.
• Knowledge-Based Training: Train your AI agent with existing data, knowledge bases, or website links.
• Self-Learning AI Agent: The more it interacts, the smarter it gets, continuously evolving with each conversation

Texting Features

• Bulk Messaging: Bulk messaging makes it easy to send appointment updates, promotions, or alerts to your entire contact list in one go.
• Chrome Extension: With the Chrome extension, you can manage calls, texts, and updates right from your browser without switching tabs.
• Two-Way Text Messaging: With two-way text messaging, customers can reply directly to your messages, making conversations quick, natural, and seamless.
• Webchat Widget: The webchat widget adds live chat to your website so visitors can reach out instantly without needing to call or email.
• Shared SMS Inbox: A shared SMS inbox lets your whole team view, assign, and manage conversations together, complete with notes and faster replies.
• Group Chat Functionality: Group chat functionality allows you to start group conversations where participants can respond publicly or privately.
• Review Response Inbox: All your customer feedback is pulled into one easy-to-manage inbox, so you never miss a review or leave a response hanging.
• Auto Review Replies: Set up smart, pre-written responses to reviews, saving time while still staying engaged with your audience.
• CRM Integration: Connect Emitrr with your CRM to sync customer data, giving you more personalized and efficient review follow-ups.
• Customer Feedback Tools: Want direct insights? Use built-in tools like surveys and quick forms to gather helpful feedback from your clients.
• SMS Marketing Tools: SMS marketing tools give you access to drip campaigns, templates, and scheduled sends, ideal for healthcare and service-driven businesses.
• Contact Management: Contact management keeps your database organized with import/export options and integrations with 500+ platforms.
• Live Chat: Be there when customers need you most. With real-time chat support, you can answer questions instantly and boost satisfaction.
• Automated Reminders: With every automated reminder, you reduce no-shows and help clients stay on schedule without needing to follow up manually.
• No-Show Follow-Ups: If someone misses an appointment, Emitrr automatically follows up to rebook or reconnect, helping you turn missed chances into new ones.

Emitrr Pros

• Outstanding Customer Support: Consistently receives 5/5 stars on review platforms like Capterra.
• Wide Range of Features: Offers secure messaging, advanced campaign tools, and more.
• Affordable Pricing: Transparent, pay-as-you-go pricing with no hidden costs.
• Seamless Integration: Works smoothly with popular CRMs, EHRs, and productivity tools, ensuring uninterrupted workflows.
• Suitable For smaller teams: Designed with simplicity and scalability in mind, offering all essential features without unnecessary complexity.

Emitrr Cons

• Continuous Improvements: Emitrr regularly rolls out new features, and no major issues have been reported.

Emitrr Pricing

Emitrr keeps things transparent. To help you make an informed choice, here’s a full breakdown of what Emitrr charges: 

Name of the Plan	Price if Paid Monthly	Price if Paid Annually
Standard	$45 per month	$495 annually
Pro	$64 per month	$704 annually

Note: 

• You only pay for what you use. This pricing is based on the number of messages that you want to send out per month. You can contact sales if you are a large enterprise and want a personalized quote based on your use case. 
• If you’re a healthcare business, then you need to pay an additional $200 fee that will give you access to all the advanced automation capabilities you require. 
• If you require AI capabilities, you can upgrade from the Standard to the Pro plan. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries, such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Ratings

Emitrr has a solid 5/5 star rating on Capterra.

Emitrr Reviews

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

2. Google Chat

Google Chat Overview

Google Chat is a powerful team collaboration and messaging platform designed to streamline workplace communication. As part of Google Workspace, it integrates seamlessly with Gmail, Google Meet, Drive, and Calendar, creating a unified hub for productivity. With real-time messaging, file sharing, and smart search powered by Google AI, teams can collaborate efficiently from anywhere. Easy to use, secure, and scalable, Google Chat is a trusted choice for businesses seeking a reliable Rocket.Chat alternative backed by Google’s ecosystem.

Google Chat Features

• Seamless Google Workspace Integration: Google Chat integrates effortlessly with Gmail, Google Meet, Drive, and Calendar, allowing teams to collaborate within the tools they already use daily.
• Real-Time Messaging & Threads: It supports direct messages and threaded group conversations, helping teams keep discussions organized and context clear.
• File Sharing & Collaboration: Users can instantly share Google Docs, Sheets, and Slides directly in chat, enabling quick collaboration without leaving the window.

Google Chat Pros

• Deep Google Ecosystem Integration: Perfect for businesses already using Gmail, Drive, or Meet.
• Simple, Familiar Interface: Easy to navigate with minimal setup or onboarding required.
• Excellent Search Capabilities: Google’s search power makes finding information incredibly quick.
• Reliable Security: Backed by Google’s cloud infrastructure with strong compliance and data protection.
• Scalable for Any Team Size: Works smoothly for small teams or large organizations with thousands of users.
• Free with Google Workspace Plans: Cost-effective for companies already using Workspace tools.

Google Chat Cons

• Limited Customization: Fewer personalization and branding options compared to open-source platforms like Rocket.Chat.
• No On-Premise Hosting: Entirely cloud-based, businesses wanting full data control may prefer a self-hosted Rocket.Chat alternative.
• Basic Third-Party Integrations: Integrates mainly with Google apps; external integrations are limited.
• Feature Simplicity: Lacks advanced workflow automation and developer customization found in Rocket.Chat competitors.
• Dependent on Google Ecosystem: Works best for companies already invested in Google Workspace; standalone use is less compelling.

Google Chat Pricing

Google Chat (Google Workspace) has the following pricing plans: 

• Business Starter: $6 per user/month
• Business Standard: $12 per user/month
• Business Plus: $18 per user/month
• Enterprise: Custom pricing (contact sales)

Google Chat Integrations

• Google Drive
• Google Meet
• Google Calendar
• Gmail
• Google Docs
• Google Sheets
• Google Slides
• Asana
• Jira
• Trello
• Zendesk
• GitHub
• Salesforce

Google Chat Support Channels

• Help Center (Online Knowledge Base)
• Google Workspace Support Portal
• Email Support
• Live Chat Support (for Workspace Admins)
• Phone Support (24/7 for paid plans)
• Community Forums
• Admin Console Support Requests
• In-App Help & Troubleshooting Guides

Google Chat Ratings

Google Chat has a 4.5/5 rating on Capterra. 

Google Chat Reviews

“Google chat is not all that”

“Google Chat: Sophisticated Tool for Team Communication and Remote Work” 

Source: Capterra

3. Intercom

Intercom Overview

Intercom is a leading customer communication platform often seen as a top Rocket.Chat alternative. It enables businesses to connect with customers through personalized messaging, live chat, and automated support. With a built-in customer data platform and smart workflows, Intercom helps teams engage visitors, onboard users, and deliver seamless, ongoing support that strengthens customer relationships.

Intercom Features

• Live Chat: Instantly engage visitors on your website or app with real-time support.
• Automated Messaging: Send personalized, automated messages triggered by user behavior to increase engagement.
• Help Center: Empower customers with self-service articles, FAQs, and guides for faster problem-solving.
• Interactive Product Tours: Guide new users through onboarding with step-by-step, interactive walkthroughs.

Intercom Pros

• All-in-One Communication: Combines live chat, automated messaging, and customer insights into one platform to boost engagement and streamline support.
• User-Friendly Design: Features a clean, intuitive interface that’s easy for anyone to use, no technical expertise required.

Intercom Cons

• High Cost for Small Teams: The pricing may be too expensive for smaller businesses or teams with tight budgets.

Intercom Pricing

Intercom pricing are as follows: 

• Essentials: Starts at $74/month
• Pro: Starts at $153/month
• Premium: Custom pricing for larger businesses needing advanced customization, data analytics, and dedicated support.

Intercom Integrations

• Salesforce
• Slack
• HubSpot
• Shopify
• Google Analytics
• Zendesk

Intercom Support Channels

• Live Chat
• Email Support
• Help Center
• Community Forum

Intercom Ratings

According to Capterra, Intercom has 4.5/5 customer ratings out of 500 reviews.

Intercom Reviews

“Better and more convenient contact between us and our customers is always appreciated. Easy history tracking is made possible by this intuitive tool. It’s simple to record my conversations and analyze them afterwards for development purposes.”

“Quickly and simply, I can access the Macros and write/update the articles in the assistance center. Streamlining the process of submitting tickets to the correct division for handling user concerns. It’s a time saver for all teams because they can deal with it themselves.”

Source: Capterra 

4. Element

Element Overview

Element is a secure, open-source messaging and collaboration platform built on the decentralized Matrix protocol. It enables teams to communicate through encrypted messages, voice, and video calls while maintaining full control over their data. Known for its strong focus on privacy and flexibility, Element is often regarded as a powerful Rocket.Chat alternative for businesses that prioritize security and data ownership.

Element Features

• End-to-End Encryption: Messages, calls, and file transfers are fully encrypted, ensuring complete privacy and security.
• Decentralized Architecture: Built on the Matrix protocol, Element allows self-hosting and communication across different servers for total data control.
• Cross-Platform Communication: Users can chat across various platforms, Element, Slack, Discord, and others, through Matrix bridges.

Element Pros

• Highly Secure: End-to-end encryption and decentralized infrastructure ensure complete data privacy.
• Open Source Freedom: Fully customizable and transparent, unlike many closed Rocket.Chat competitors.
• Flexible Hosting: Choose between Element Cloud or self-hosted servers based on security needs.

Element Cons

• Complex Setup: Self-hosting and configuration require technical expertise.
• Limited Built-in Integrations: Fewer native integrations compared to SaaS-based Rocket.Chat alternatives.
• User Interface: Less polished and modern than mainstream chat apps like Slack or Microsoft Teams.
• Performance Variability: Larger deployments may experience slower sync times or message delays.

Element Pricing

Here are the Element pricing plans:

• Element Free: $0 per user/month
• Element Business: $5 per user/month
• Element Enterprise: Custom pricing
• Self-Hosted (Open Source): Free (self-managed)

Element Integrations

• Slack
• Microsoft Teams
• Discord
• Telegram
• WhatsApp
• Signal
• IRC
• Jira
• GitHub
• GitLab
• Trello
• Zapier
• Mattermost

Element Support Channels

• Help Center (Documentation & Guides)
• Community Forum
• Email Support
• Live Chat (for paid plans)
• GitHub Issue Tracker
• Developer Resources
• Social Media Support (Twitter, LinkedIn)

Element Ratings

Element has a 4.5/5 rating on Capteraa.

Element Reviews

“Secure and easy chat”

“Really satisfied!”

Source: Capterra

5. SimpleTexting

SimpleTexting Overview

SimpleTexting is a cloud-based SMS marketing and business communication platform, widely recognized as a leading Rocket.Chat alternative. It enables teams to connect with customers through two-way messaging, automated campaigns, and scheduled texts, all from one simple dashboard. With features like bulk texting, autoresponders, and contact management, SimpleTexting helps businesses streamline communication, improve engagement, and build long-term customer relationships

SimpleTexting Features

• Two-Way Texting: Connect with customers instantly through personalized, real-time conversations.
• MMS Messaging: Send photos, videos, and rich media directly via text for more engaging messages.
• Bulk SMS Campaigns: Reach large audiences quickly with mass texting for efficient communication.
• Scheduled Texts: Automate messages to be delivered at the optimal time for maximum impact.
• Text-to-Join Keywords: Let customers easily subscribe to your list using custom keywords.

SimpleTexting Pros

• Feature-Rich Platform: Equipped with tools like two-way texting, automation, drip campaigns, MMS messaging, and advanced contact segmentation to maximize engagement.
• Seamless Integrations: Connect effortlessly with 1,000+ apps, including Zapier, Mailchimp, Salesforce, Shopify, and HubSpot.
• Easy to Use: Intuitive interface designed for both beginners and experienced users, making navigation simple and efficient.

SimpleTexting Cons

• High Pricing: Subscription costs can be expensive, especially for small businesses working with tight budgets.
• Limited Global Availability: Primarily supports the US and Canada, making it less practical for international campaigns.
• Lack of HIPAA Compliance: Not a fit for healthcare organizations since it doesn’t meet HIPAA standards.
• Billing Concerns: Automatic renewals and billing processes may cause confusion for some users.

SimpleTexting Pricing

SimpleTexting pricing plans range from $39 to $909 per month.

SimpleTexting Integrations

SimpleTexting integrates with 1000+ third-party CRM/EHR/social media apps and tools, including, but not limited to:

• MailChimp
• Salesforce
• Slack
• Hubspot
• Zapier
• Podio
• WordPress
• Pabbly
• Amplifier
• Integrately
• And much more!

SimpleTexting Support Channels

Here is a list of SimpleTexting customer support channels that you can find:

• Phone
• Chat
• Email
• FAQs
• Knowledge base

SimpleTexting Ratings

SimpleTexting has over 200 customer reviews and a rating of 4.7/5 on Capterra. 

SimpleTexting Reviews

“SimpleTexting is a great option if you are looking to reach a larger audience than traditional email. The user interface is clear and straightforward and texts are sent reliably.”

“The app is a bit glitchy, and it does get pretty expensive when you have a decent amount of people on your list since you are charged based on sent messages. Eventually I may be priced out if I keep building.”

Source: Capterra

6. TextUs

TextUs Overview

TextUs is a real-time business texting platform designed to enhance communication across sales, support, and internal teams. It prioritizes fast, two-way conversations that help businesses connect with customers more personally and efficiently. Known for its intuitive interface and reliable customer service, TextUs is often considered a strong Rocket.Chat alternative.

TextUs Features

• Two-Way Texting: Chat in real time with customers and team members.
• Bulk Messaging: Send mass SMS to targeted groups quickly and efficiently.
• Message Templates: Create reusable templates to save time and maintain consistency.
• Scheduled Texts: Plan and automate messages for optimal delivery times.
• Contact Management: Organize and segment contacts for more personalized communication.

TextUs Pros

• Intuitive Interface: Simple and easy to navigate, perfect for new users.
• Real-Time Conversations: Supports immediate, two-way interactions to enhance customer relationships.
• Seamless Integrations: Connects with top CRM tools for efficient data handling.
• Excellent Customer Support: Known for its prompt and helpful assistance.

TextUs Cons

• Expensive Pricing: May be too costly for small businesses or startups.
• Limited Marketing Features: Lacks advanced options like drip campaigns, MMS, and comprehensive list segmentation.
• No Message Rollovers: Unused message credits don’t carry over to the next billing cycle.

TextUs Pricing Plans

TextUs pricing plans include: 

• Standard Plan: Includes basic two-way texting features.
• Pro Plan: Advanced features with additional integrations.
• Enterprise Plan: Custom features and scalability for large businesses.

Exact pricing details are available upon request.

TextUs Integrations

• HubSpot
• Salesforce
• Zapier
• Bullhorn
• Greenhouse

TextUs Support Channels

• Chat 
• Email
• Phone support
• Knowledge base
• FAQs

TextUs Ratings

TextUs customer ratings on Capterra is 4.7/5. 

TextUs Reviews

“Business problems i am able to solve is getting in touch with individual quicker than sending a email most of the time.”

“I think it’s an easy platform to use but it is not something I would use for my day to day mass messaging.”

Source: Capterra 

7. SlickText

SlickText Overview

SlickText is a leading mass texting and mobile marketing platform, often regarded as a reliable Rocket.Chat alternative for businesses focused on customer engagement. It enables users to send up to 50,000 messages per month, manage campaigns, and track performance with ease. SlickText even offers a free plan for smaller teams, making it accessible to a wide range of businesses. However, its integration options are relatively limited compared to the more advanced Rocket.Chat competitors.

SlickText Features

• Mass Text Messaging: Send texts to your full contact list or specific segments, including multimedia, emojis, and trackable links.
• MMS Messaging: Enhance engagement by sending images, videos, and rich media with your messages.
• Text-to-Join: Easily grow your SMS list with simple keyword-based subscriptions.
• Text Surveys: Collect feedback with interactive SMS surveys from your subscribers.
• Automated Workflows: Trigger personalized SMS sequences automatically based on subscriber actions.

SlickText Pros

• Engagement Tools: Features like text-to-join, contests, and mobile coupons help attract and re-engage customers.
• Simple Automation: Drag-and-drop tools make setting up automated campaigns quick and easy.
• List-Building Made Easy: Grow your SMS list using opt-in forms, pop-ups, and QR codes.
• User-Friendly Interface: Intuitive design ensures anyone can navigate and use the platform effortlessly.

SlickText Cons

• No Credit Rollover: Unused message credits expire, which could lead to inefficiencies.
• Limited Integrations: Only 14 integrations are available, which may not support all business software needs.
• Complex Dashboard Navigation: Some users find the interface difficult to navigate.
• Basic Analytics: Reporting offers only essential metrics like open and click-through rates, lacking deeper insights.

SlickText Pricing

SlickText pricing offers a free plan and eight different kinds of pricing options ranging from $29 per month for 500 texts to $1250 per month for 50,000 texts per month.

SlickText Integrations

SlickText offers only 14+ native integrations and the rest through Zapier. The list of native integrations offered by SlickText includes:

• HubSpot
• Slack
• Shopify
• Salesforce
• Zapier
• Mailchimp
• GetResponse
• ActiveCampaign
• And more.. 

SlickText Support Channels

• Phone Support
• Live Chat
• Email Support
• Help Center

SlickText Ratings

SlickText customer rating on Capterra is 4.8/5.

SlickText Reviews

“We sent a cancellation request over a year ago. They didn’t cancel our account and continued to bill us for 12 months. When we called to cancel for the second time they argued with us and refused to hear our complaint. The employee said (direct quote) “I’m not talking to you about this and there’s no management for you to talk to.”

“I love how easy it is to use and costs much less than competitors. The customer service is also fabulous.”

Source: Capterra

8. Salesmsg

Salesmsg Overview

Salesmsg is a simple yet powerful business texting platform, widely recognized as a top Rocket.Chat alternative. It enables teams to manage two-way conversations, schedule messages, and automate routine communication tasks with ease. Seamless integrations with CRMs like HubSpot, Salesforce, and Pipedrive make it ideal for managing leads, follow-ups, and customer support

Salesmsg Features

• Two-Way Messaging: Send and receive SMS/MMS instantly for real-time customer conversations.
• Scheduled Messaging: Plan texts in advance and have them delivered at just the right time.
• Automation: Build workflows to take care of repetitive tasks without manual effort.
• Team Inboxes: Work with your team in shared inboxes to manage customer conversations smoothly.
• CRM Integrations: Connect easily with platforms like HubSpot, Salesforce, and ActiveCampaign

Salesmsg Pros

• Easy to Use: Intuitive interface that’s simple for anyone to navigate.
• Smooth Integrations: Easily connects with leading CRMs to streamline workflows.
• Advanced Automation: Powerful tools to save time and boost productivity.

Salesmsg Cons

• Limited Feature Set: Missing some advanced tools available on competing platforms.
• High Costs for Heavy Usage: Pricing can rise quickly for businesses sending large volumes of messages.

Salesmsg Pricing

Salesmsg pricing is based on the number of messages and users:

• Starter Plan: $25/month for 500 messages.
• Pro Plan: $50/month for 1,250 messages.
• Additional messages are available at a fixed rate. Custom pricing is offered for larger businesses.

Salesmsg Integrations

• HubSpot
• Salesforce
• ActiveCampaign
• Pipedrive
• Keap (formerly Infusionsoft)
• Calendly
• Google Calendar
• Marketo and more

Salesmsg Support Channels

• Email Support
• Live Chat Support
• Knowledge Base
• Tutorials
• FAQs
• Step-by-Step Guides

Salesmsg Ratings

According to Capterra, Salesmsg has a decent rating of 4.6 out of 5 stars.

Salesmsg Reviews

“Functional & great service”

“Not what it use to be”

Source: Capterra

9. EZ Texting

EZ Texting Overview

EZ Texting is a well-known text marketing platform designed to help small businesses launch and manage SMS campaigns effortlessly. It offers an intuitive interface, quick setup, and user-friendly tools that make communication simple and effective. While it delivers reliable performance, some users consider its pricing slightly high and seek more transparency. As a result, many businesses view EZ Texting as a capable yet premium Rocket.Chat alternative for text-based customer engagement.

EZ Texting Features

• Two-Way Messaging: Chat with customers in real time via SMS.
• Contact Management: Organize and segment your audience for targeted messaging.
• Custom Keywords: Create unlimited keywords to personalize and focus campaigns.
• Bulk Messaging: Easily send mass texts for promotions, updates, or announcements.

EZ Texting Pros

• Responsive Support: Quick and helpful assistance whenever you need it.
• Easy Onboarding: Simple setup with an intuitive interface for all users.
• AI-Powered Campaigns: AI tools help create personalized, engaging campaigns efficiently.

EZ Texting Cons

• High Costs: Can be expensive for small businesses compared to alternatives.
• Technical Glitches: Occasional bugs may disrupt campaign setup.
• Delivery Inconsistencies: SMS delivery can be unreliable at times, affecting communication.

Ez Texting Pricing

There are four EZ texting pricing options available:

• Launch: $20/month for up to 500 contacts
• Boost: $60/ month for 500-2,000 contacts
• Scale: $100/month for 2,000-50,000 contacts
• Enterprise: $3000 a month for 50,000+ contacts

Ez Texting Integrations

Ez Texting offers integrations with a wide list of software and tools, including: 

• HubSpot
• Zapier
• SquareSpace
• Mailchimp
• Salesforce

Ez Texting Support Channels

• Chat 
• Phone
• Email
• Faqs
• Knowledge Base

Ez Texting Ratings

Ez Texting customer rating on Capterra is 4.3/5 and on g2 is 4.5/5.

Ez Texting Reviews

“The ease of use for training less technical people on how to buy keywords is excellent. The API is great to work with as well.“

“The platform is constantly pushing for increasing expenses. And pricing displays are misleading to say the least.“

Source: Capterra

10. Chiirp

Chiirp Overview

Chiirp is a customer communication and marketing platform that streamlines SMS, email, and automation to help businesses generate leads and nurture relationships. Its clean interface and responsive customer support make it a dependable Rocket.Chat alternative for small and mid-sized teams. 

Chiirp Features

• Two-Way Texting: Engage customers directly with one-on-one conversations.
• Broadcast Messaging: Send bulk SMS to your entire contact list quickly and efficiently.
• Personalized Messaging: Customize each message using merge fields for a personal touch.
• Conversation Tags: Organize chats with tags to improve team collaboration and workflow.

Chiirp Pros

• Outstanding Customer Support: Fast, helpful, and reliable assistance praised by many users.
• Easy-to-Use Mobile App: Manage SMS automation and tasks effortlessly on the go.

Chiirp Cons

• ​​High Pricing: Plans start at $350/month with a $1,000 setup fee, which may be costly for small businesses.
• Limited Integrations: Currently supports only a few third-party tools, limiting connectivity options.

Chiirp Pricing

Chiirp offers two kinds of pricing plans:

• Freedom: $350 per month + $200 set up fees
• Partner: $650 per month + $1000 set up fees

Chiirp Integrations

• ServiceMonster
• Service Titan
• HouseCall Pro
• Zapier
• Jobber 

Chiirp Support Channels

• Email
• Phone
• Chat

Chiirp Ratings

Chiirp has a rating of 4.3/5 on Capterra.

Chiirp Reviews

“We didn’t like the entire experience. I am not sure if they were just having a bad couple weeks but nothing worked properly when we set it up. And again we had zero support setting it up. Basically they would blame the software we were using instead of trying to help. Terrible experience.”

“Chirrp is very easy to use vs other comparable software! Customer support is amazing and timely! They even have a library of training videos so you can easily navigate and implement the software with virtually no help at all!”

Source: Capterra

What Makes Emitrr The Best Rocket.Chat Alternative?

Emitrr takes business communication to the next level with AI-powered tools that combine intelligence, automation, and personalization. Below are the innovative AI features that make Emitrr a standout Rocket.Chat alternative for smarter, faster, and more human-like customer engagement: 

AI Agent & AI SMS Generator

Emitrr’s AI Agent & AI SMS Generator empowers teams to automate personalized customer interactions effortlessly. The AI Agent handles inquiries, schedules, and follow-ups with natural, human-like responses, while the SMS Generator crafts clear, engaging texts in seconds. Together, they make Emitrr a Rocket.Chat alternative that saves time, boosts productivity, and keeps every conversation smart and consistent.

From appointment reminders to customer replies, Emitrr’s AI agent Sarah makes texting effortless –

Advanced Texting Capabilities

From two-way texting and MMS to bulk messaging, online scheduling and drip campaigns, Emitrr gives you everything you need to stay connected. Many businesses say it feels like a big step up compared to Rocket.Chat alternative with limited texting options.

True Omnichannel Communication

Emitrr connects SMS, chat, email, and social messaging into one seamless platform. Your team can manage every customer interaction from a single dashboard. This unified approach is what makes Emitrr a better than Rocket.Chat solution for modern communication.

Advanced Analytics & Insights

With advanced analytics and insights, Emitrr provides a complete view of campaign performance, open rates, engagement, and customer response trends. Unlike basic Rocket.Chat features, help businesses make data-driven decisions that boost growth.

Highly Targeted Campaigns

Emitrr lets you segment audiences by preferences, behavior, or engagement history for highly targeted campaigns. Each message feels personal and timely, improving response rates. Businesses choose Emitrr as a Rocket.Chat competitor for its precision targeting tools.

Seamless Automation Tools

Emitrr’s automation tools handle scheduling, automated reminders, follow-ups, and replies automatically. Teams save hours while keeping communication consistent. This intelligent workflow makes it a standout Rocket.Chat replacement for busy organizations.

Effortless Team Collaboration

With shared inboxes, internal notes, and task assignments, Emitrr simplifies teamwork across departments. Everyone stays aligned on every conversation. This collaboration-first design sets it apart from traditional Rocket.Chat alternatives.

Easy Integrations & CRM Sync

Emitrr integrates effortlessly with popular CRMs, EMRs, and other business tools. All data syncs automatically, ensuring no duplicate work or lost information. These integrations make it a better than Rocket.Chat choice for connected operations.

Built-In VoIP & Call Routing

Emitrr includes VoIP calling, complete with call routing, call recording, and call transfers. Teams can manage both texts and calls in one place without third-party apps. This versatility makes Emitrr a more complete Rocket.Chat alternative.

Personalized Customer Engagement

Emitrr enables businesses to create personalized conversations at scale, using customer data to tailor messages. Every interaction feels genuine and relevant. It’s a feature many users find more advanced than in Rocket.Chat competitors.

Scalable for Teams of Any Size

Whether you’re a small startup or a large enterprise, Emitrr scales effortlessly. It adapts to growing teams without slowing down performance. This reliability makes it a Rocket.Chat replacement that grows with your business.

Affordable and Transparent Pricing

Emitrr offers simple, transparent pricing with no hidden fees or complicated tiers. Businesses get enterprise-level features at small-business rates. This affordability makes it one of the most cost-effective alternatives to Rocket.Chat.

Exceptional Customer Support

Emitrr’s customer support team is available through multiple channels to provide fast, personalized help. Onboarding and issue resolution are handled efficiently. Many users switching from Rocket.Chat cites this as a major improvement.

Comprehensive Review Management

Emitrr’s built-in review and reputation management tools help businesses request, track, and respond to reviews from one place. This feature boosts credibility and online presence. It’s a functionality rarely found in most Rocket.Chat alternatives.

Which Industries Are Catered By Emitrr?

Emitrr enhances communication for businesses in various industries, helping them stay connected and organized:

Healthcare

Emitrr is designed for healthcare providers, offering HIPAA-compliant SMS, VoIP, and appointment reminders. It integrates with systems like Denticon and Dentrix, making follow-ups, billing, and reputation management easier while boosting patient engagement and simplifying operations.

Are your patient text messages HIPAA compliant? Watch this video to learn more –

Wellness

Wellness businesses, such as spas, salons, and gyms, use Emitrr to automate bookings, send reminders, and collect feedback via SMS and email. This helps reduce no-shows, engage clients with personalized offers, and ensure smooth operations.

Education

For schools and colleges, Emitrr simplifies communication with bulk SMS, two-way texting, and automated reminders. It keeps students, parents, and staff informed about schedules, events, and important announcements.

Legal Services

Law firms rely on Emitrr for secure messaging, appointment reminders, and VoIP services. It streamlines communication, reduces administrative tasks, ensures confidentiality, and enhances client satisfaction.

Real Estate

Emitrr helps real estate agents and property managers automate scheduling, send reminders, and collect feedback. It keeps communication smooth and ensures a seamless experience for clients.

Home Services

Home Service providers like plumbers, HVAC technicians, and cleaning companies benefit from Emitrr’s automation for scheduling jobs, sending reminders, and following up. This ensures timely service and efficient communication with customers.

Retail

Retail businesses use Emitrr to automate order confirmations, shipping updates, and promotional messages. It helps increase sales, strengthen loyalty programs, and streamline daily operations.

Automotive

Automotive dealerships and service centers use Emitrr to schedule test drives, send service reminders, and follow up with customers. It helps keep operations organized and boosts customer satisfaction and retention.

Insurance

Insurance agencies utilize Emitrr to automate policy renewal reminders, claims updates, and bulk messaging. Two-way texting personalizes interactions, saves time, and strengthens client relationships.

Frequently Asked Questions

Conclusion

Choosing the right communication platform can shape how efficiently your team collaborates and how effectively your business connects with customers. While Rocket.Chat remains a strong contender for organizations that value open-source flexibility and data control, many businesses now seek modern solutions that offer greater automation, omnichannel messaging, and scalability.

Among the many Rocket.Chat alternatives available today, Emitrr stands out as the best choice. With its AI-powered messaging, secured texting, multi-channel communication, CRM integrations, and intuitive design, Emitrr goes beyond basic team chat to deliver a complete business communication experience. It’s built for speed, simplicity, and growth, helping teams boost productivity, improve engagement, and manage every conversation in one place.

If you’re looking for a secure, scalable, and intelligent Rocket.Chat replacement, Emitrr is the platform that truly checks every box. Book a demo today!