Top 10 NICE CXone Alternatives for Your Business

Introduction

Having the appropriate contact center software is the first step in providing excellent customer service. Even though NICE CXone has established a solid reputation as a secure, enterprise-grade platform, not all businesses will find it to be the best option. It is too complicated, expensive, or inflexible for many small and mid-sized teams’ daily activities.

There are a number of great NICE CXone substitutes on the market right now if you’re searching for something more adaptable, user-friendly, and affordable. 

In this article, we’ll examine the advantages and disadvantages of NICE CXone as well as which current systems provide more intelligent, user-friendly, and cost-effective approaches to managing customer communication without compromising on functionality or quality.

What is NICE CXone?

NICE CXone is a cloud-based contact center platform that helps businesses manage all their customer communications in one place. It brings together voice calls, live chat, email, social media, and text messaging so support and sales teams can deliver a consistent and personalized customer experience.

The platform also includes advanced tools like AI-powered automation, analytics, workforce management, and call routing to improve efficiency and service quality. Designed mainly for medium to large organizations, NICE CXone helps businesses handle high volumes of customer interactions while tracking performance and maintaining reliability.

NICE CXone Features

• Omnichannel Communication: NICE CXone allows businesses to manage all customer interactions,  whether by phone, email, chat, SMS, or social media, from a single platform. This ensures consistent and seamless communication across every channel.
• Intelligent Call Routing: The platform uses advanced routing to connect customers with the right agent based on skills, availability, and context. This helps reduce wait times and improves first-contact resolution rates.
• AI-Powered Automation: NICE CXone includes AI tools and virtual agents that automate repetitive tasks and assist human agents in real time. This improves efficiency, reduces workload, and provides faster responses to customers.
• Workforce Management (WFM): The workforce management feature helps businesses forecast demand, schedule agents, and track performance. It ensures optimal staffing levels while maintaining service quality.
• Analytics and Reporting: NICE CXone provides in-depth reporting and real-time analytics dashboards that give managers insights into agent performance, call volume, and customer satisfaction trends.
• Quality Management: This feature allows supervisors to record, review, and evaluate agent interactions. It helps maintain service standards, identify training needs, and ensure consistent quality.
• CRM and Third-Party Integrations: NICE CXone integrates easily with popular CRMs like Salesforce, Zendesk, and HubSpot. This gives agents full access to customer data and context, making every interaction more efficient and personalized.
• Performance Management: Managers can monitor KPIs, track metrics, and coach agents using performance dashboards. This helps improve accountability and productivity across teams.
• Omnichannel Self-Service: Customers can use AI-powered self-service tools such as chatbots and IVR systems to resolve simple issues on their own. This reduces agent workload and improves overall efficiency.
• Call Recording: All customer interactions can be recorded for quality assurance, training, and compliance. Supervisors can review calls to ensure agents meet performance and service standards.
• Security and Compliance: NICE CXone meets strict security standards, including GDPR, HIPAA, and SOC 2 compliance. Data is encrypted in transit and at rest, keeping customer information secure.
• Scalability and Reliability: As a cloud-based solution, NICE CXone can scale easily to meet the needs of growing teams. It also guarantees high uptime and reliability for uninterrupted operations.
• Collaboration Tools: Agents and teams can collaborate directly within the platform, improving coordination and response times during high call volumes or complex cases.

NICE CXone Pros

• Comprehensive Omnichannel Platform: NICE CXone brings together voice, chat, email, SMS, and social media into one unified system. This helps businesses deliver a seamless and consistent customer experience across all channels.
• Powerful Analytics and Reporting: The platform offers robust analytics tools and real-time dashboards that help track performance, customer satisfaction, and agent productivity. These insights make it easier to make data-driven decisions.
• Advanced AI and Automation Capabilities: With AI-powered routing, chatbots, and virtual agents, NICE CXone helps automate repetitive tasks and improve response times, reducing the pressure on human agents.
• Scalability for Growing Businesses: Being a cloud-based platform, NICE CXone can easily scale to support growing teams or fluctuating contact volumes. It’s suitable for both mid-sized and large enterprises.
• Strong Security and Compliance: NICE CXone follows strict compliance standards such as GDPR, HIPAA, and SOC 2. It ensures secure data handling with encryption and role-based access controls.

NICE CXone Cons

• High Pricing for Small Teams: NICE CXone’s pricing is often seen as expensive for startups or small businesses. Many of its advanced features come with additional costs, making it less affordable for smaller organizations.
• Complex Setup : The platform’s wide range of tools and configurations can be overwhelming for new users. It often requires dedicated training and technical expertise to set up and manage effectively.
• Limited Customization Flexibility: While NICE CXone offers customization options, certain features and settings require IT involvement. This can slow down workflow adjustments for non-technical teams.
• Integration Challenges: Although NICE CXone supports multiple integrations, connecting it with some third-party systems can be complex and time-consuming without technical support.
• Occasional Performance Issues: Some users report occasional system lags, downtime, or glitches during high-traffic periods. These interruptions can impact service quality and agent performance.
• Customer Support Delays: While NICE CXone provides 24/7 support, users have reported that resolution times for technical issues can be slower than expected, especially for smaller clients.
• Complicated Pricing Structure: The platform’s quote-based pricing can make it difficult to estimate total costs upfront. Add-ons for AI, analytics, or workforce management can increase overall expenses significantly.

NICE CXone Pricing

NICE CXone has the following pricing plans: 

• CXone Mpower Digital Agent: $71 per agent per month
• CXone Mpower Voice Agent: $94 per agent per month
• CXone Mpower Omnichannel Agent: $110 per agent per month
• CXone Mpower Essential Suite: $135 per agent per month
• CXone Mpower Core Suite: $169 per agent per month
• CXone Mpower Complete Suite: $209 per agent per month
• CXone Mpower Ultimate Suite: $249 per agent per month

NICE CXone Integrations

• Salesforce
• HubSpot
• Zendesk
• Microsoft Dynamics 365
• ServiceNow
• Freshdesk
• Zoho CRM
• Oracle CX
• Slack
• Google Workspace
• Microsoft Teams
• Twilio
• RingCentral and more!

NICE CXone Customer Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center
• Knowledge Base
• Community Forum
• Ticketing System
• Social Media Support
• 24/7 Support

NICE CXone Ratings

It has an overall 4.2/5 rating on Capterra.

NICE CXone Reviews

“Tech support can take a little longer to get a case worked when something does come up.”

“There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state.”

Why Do Businesses Seek NICE CXone Alternative? 

Many organizations choose to explore AI-powered NICE CXone alternatives when they realize the platform doesn’t fully meet their operational needs or budget. While NICE CXone is a powerful and trusted contact center solution, several common challenges lead businesses to look for more flexible, affordable, and user-friendly options.

High Pricing for Small Teams

Many small and mid-sized businesses find NICE CXone pricing too expensive for their needs. The platform’s enterprise-level cost and extra charges for add-ons make it difficult for smaller teams to justify. This drives companies to look for affordable NICE CXone replacements that provide similar capabilities at a lower cost.

Limited Customization Flexibility

NICE CXone offers powerful tools but can be difficult to customize without technical help. Adjusting workflows, dashboards, or reports often requires IT support, which limits agility. Businesses prefer alternatives to NICE CXone that allow easier, no-code customization and quicker adjustments.

Scalability Constraints

As businesses grow, scaling NICE CXone can become complex and costly. Adding users, expanding to new regions, or integrating with other systems may require vendor involvement. Companies looking for flexibility often choose AI contact center platforms that scale smoothly with their growth.

Missing Key Features

Some important NICE CXone features, like AI automation, analytics, or reporting, are only available as extra modules. This forces businesses to pay more for tools they consider essential. Many teams prefer contact center software like NICE CXone that includes these features within the base package.

Complex User Experience

While NICE CXone is feature-rich, its interface can be complicated and requires training to master. Smaller teams without technical expertise may find it difficult to navigate daily operations. As a result, many organizations switch to AI-powered NICE CXone alternatives with more intuitive and user-friendly interfaces.

Integration Shortcomings

Integrating NICE CXone with other systems, such as CRM or helpdesk tools can be challenging. It sometimes requires third-party connectors or custom development, which slows down processes. Businesses looking for efficiency often choose NICE CXone competitors that offer seamless, built-in integrations with their existing tools.

What Features To Look For In NICE CXone Alternative?

When you’re looking for a NICE CXone alternative, it’s all about finding a platform that’s powerful but still easy to use. The best replacements should make customer communication smoother, boost your team’s productivity, and grow with your business, without being overly complex or expensive.

Omnichannel Communication

A good NICE CXone alternative should let your team handle phone calls, emails, live chats, SMS, and social media conversations from one platform. This makes communication faster and more organized while ensuring customers get a consistent experience no matter how they reach out.

High-Quality VoIP Calling and Call Routing

Clear and reliable VoIP calling is one of the most important features to look for in an affordable NICE CXone replacement. Smart call routing ensures every customer is directed to the right agent quickly, helping reduce wait times and improving customer satisfaction.

AI-Powered Automation and Virtual Agents

AI automation and virtual agents make a huge difference in efficiency. A strong NICE CXone competitor uses AI to handle common requests, assist agents during calls, and even provide round-the-clock customer support without needing extra staff.

Real-Time Analytics and Live Dashboards

Any solid NICE CXone alternative should give you access to real-time analytics and dashboards. These insights help you monitor performance, track call trends, and make smarter decisions to improve both team productivity and customer service.

CRM and Helpdesk Integrations

Seamless CRM and helpdesk integrations are a must-have in a NICE CXone competitor. When systems like Salesforce or HubSpot connect smoothly, agents can instantly view customer details and resolve issues faster without switching between multiple tools.

Intelligent IVR and Queue Management

A NICE CXone replacement with a smart IVR and efficient queue management helps customers get where they need to go quickly. It reduces waiting time and improves first-contact resolution by routing calls to the most qualified agents.

Call Recording and Quality Monitoring

Call recording and quality monitoring are essential for training and performance improvement. These NICE CXone alternative features let supervisors review calls, maintain quality standards, and identify areas for coaching or process enhancement.

Predictive and Power Dialer Options

For sales and outbound teams, predictive and power dialers are key features in AI-Powered NICE CXone alternatives. They automatically connect agents to live customers, increasing call efficiency and saving time on manual dialing.

Workflow Automation

Workflow automation simplifies repetitive tasks like sending follow-ups or logging tickets. NICE CXone alternatives that include this feature help reduce manual work so agents can focus on meaningful conversations with customers.

Team Collaboration and Shared Inbox

Collaboration tools and a shared SMS inbox make NICE CXone alternatives more efficient. They let teams manage conversations together, ensuring no customer query is missed and responses stay consistent.

API Access for Integrations

API access gives you the power to connect your NICE CXone alternative with other tools your team uses daily. It allows for greater customization, smoother workflows, and better data sharing across systems.

Reliable Uptime and Call Quality

A good NICE CXone competitor must guarantee high uptime and excellent call quality. Reliable performance ensures your customers can always reach you without interruptions or dropped calls.

Data Security and Encryption

Data protection should be a top priority in any NICE CXone alternative. Platforms that use strong encryption and secure storage keep customer information safe and build long-term trust.

Compliance with Industry Standards

Compliance with GDPR, HIPAA, and SOC 2 ensures your affordable NICE CXone replacement meets strict security and privacy requirements. This is especially important for industries that handle sensitive customer data.

Unified Agent Desktop

A unified agent desktop combines all communication channels like voice, chat, SMS, and email into one view. This feature, found in top NICE CXone alternatives, helps agents multitask efficiently and respond faster.

Call Tracking and Performance Analytics

Call tracking software and performance analytics give you a deeper look into agent activity and campaign success. NICE CXone competitors with these tools help identify trends, measure performance, and improve customer experiences.

10 Best NICE CXone Alternatives

1. Emitrr
2. JustCall
3. Kixie PowerCall
4. CallRail
5. Genesys Cloud CX
6. Aircall
7. Aloware
8. KrispCall
9. 8×8
10. Nextiva

1. Emitrr 

Emitrr is an AI-driven communication and contact center platform built to help businesses automate customer interactions across voice, SMS, and chat. It’s often chosen as a practical NICE CXone alternative by small and mid-sized companies that need an affordable yet powerful automation-focused solution. 

Emitrr offers features like two-way texting, missed call automation, appointment reminders, and integration with popular CRMs, making it ideal for customer support and service-based teams. With its easy setup, user-friendly interface, and intelligent automation tools, Emitrr serves as a modern and cost-effective NICE CXone replacement for businesses that want to streamline communication and improve response times without complex configurations.

Emitrr Key Features

• AI Call Routing: AI call routing automatically identifies whether a caller is new or existing and connects them to the right person or department. No more manual transfers or wasted time.
• AI Call Handling: With AI call handling, routine calls like FAQs, appointments, or cancellations are managed instantly. It can also be customized to handle more complex conversations when needed.
• AI Call Forwarding: AI call forwarding uses context to decide where a call should go, routing VIPs to priority lines or escalating urgent calls without delay.
• AI Call Screening: Block out spam and robocalls with AI call screening, ensuring your team only answers genuine calls that matter.
• AI Call Recording: AI call recording stores every conversation, flags potential compliance issues, and creates a searchable library for training and quality checks.
• AI Call Queues: AI call queues reduce long hold times by solving simple requests automatically and sending updates if someone hangs up.
• Dashboards & Reports: Dashboards and reports show answered, missed, or dropped calls at a glance, helping you spot issues and improve performance.
• Missed-Call-to-Text: If a call goes unanswered, missed-call-to-text sends an automatic SMS follow-up so patients never feel ignored.
• Call Pop: Call pop displays caller details instantly on screen, allowing staff to greet patients by name and work more efficiently.
• EHR/EMR/PMS Integrations: Integrations with EHR, EMR, and PMS systems connect your phone system with your existing software for seamless workflows.
• Auto Dialer: The auto dialer speeds up outreach by removing manual dialing, letting staff place calls instantly with one click.
• AI Summaries & Transcripts: AI summaries and transcripts turn lengthy conversations into clear notes and accurate call records, saving your team time.
• AI Data Collection: AI data collection gathers details like demographics, insurance, or history before staff even answer, making calls faster and smoother.
• AI SMS Nudges: Instead of keeping callers waiting, AI SMS nudges give them the option to switch to text, keeping the conversation alive without long holds.
• Smart Phone Trees: Smart phone trees replace clunky button menus with intelligent guidance, smoothly directing callers to the right destination.
• Custom Extensions: Assign unique call extensions to team members, complete with personalized settings tailored to their schedules and roles.

AI Agent – Built to Match Your Business Needs

With Emitrr, you can build a fully customized AI agent tailored to your business’s communication style. Start from scratch or choose a ready-made industry template, the control and flexibility are always in your hands.

You decide:

• How it connects with customers – through SMS or phone calls
• What it says – using your own custom prompts and replies
• Where it gets its information – like your FAQs, services, or other resources
• What it does – from booking appointments and sending messages to following up on missed calls

Emitrr Pros

• Reliable Uptime: Enjoy peace of mind with a 99.99% uptime guarantee that keeps your communication consistent and interruption-free.
• User-Friendly Interface: Navigate effortlessly with a simple, intuitive dashboard that’s easy for anyone to use, no steep learning curve.
• HD Call Quality: Make and receive calls with crisp, professional audio for a better customer experience.
• Fast & Easy Setup: Get started quickly with streamlined onboarding, minimal setup time, and helpful training.
• Seamless Integrations: Connect easily with your existing CRM, EHR, or PMS tools to keep workflows smooth and efficient.
• Affordable Pricing: Choose from flexible, cost-effective plans designed to fit the needs of small and growing businesses.
• All-in-One Communication: Manage calls, texts, and reviews in one unified platform, no need to juggle multiple tools.

Emitrr Cons

• Evolving VoIP Capabilities: Some advanced VoIP features are still being improved, so they might not be as polished yet.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP Emitrr’s pricing starts at $30. 

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• Facebook
• HouseCall Pro
• And more!

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

Emitrr Ratings

Emitrr has a solid 5/5 star rating on Capterra

Emitrr Ratings

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

2. JustCall

JustCall Overview

JustCall is a cloud-based contact center platform designed to help businesses manage customer calls, messages, and support interactions from anywhere. It serves as one of the popular alternatives to NICE CXone, offering an easy-to-use and affordable solution for small and mid-sized teams. With built-in VoIP calling, SMS, automation, and CRM integrations, JustCall provides a modern, AI-powered contact center experience that’s simple to set up and scale without the high costs or complexity of traditional systems.

JustCall Features

• Intelligent Call Routing: Automatically routes incoming calls to the right team or department, minimizing wait times and improving response speed.
• Comprehensive Call Recording: Captures all calls for compliance, staff training, and quality assurance purposes.
• Interactive Voice Response (IVR): Provides an easy-to-use menu that helps callers quickly reach the right department, enhancing communication efficiency.
• Automated SMS Messaging: Sends reminders, follow-ups, and updates automatically, reducing manual work and ensuring consistent communication.

JustCall Pros

• Quick & Simple Setup: Easy onboarding with a user-friendly interface that needs no technical skills.
• Seamless CRM Integration: Connects effortlessly with major CRMs, keeping all customer interactions centralized.
• Cost-Effective for Small Teams: Offers budget-friendly plans designed for startups and growing businesses.
• Global Communication Support: Enables voice and SMS services with international phone numbers across multiple countries.
• Reliable Customer Support: Provides fast, dependable help through phone, email, and live chat.

JustCall Cons

• Occasional Call Quality Issues: Some users experience dropped calls or minor delays, especially when using slower internet connections.
• SMS Feature Limitations on Basic Plans: Advanced text automation tools are only accessible in higher-tier plans.
• Lack of Free Plan: Does not offer a free version, which may be a drawback for startups or businesses with limited budgets.

JustCall Pricing Plans

JustCall pricing plans offer the following:  

• Essentials: $29/user/month
• Team: $39/user/month
• Pro: $69/user/month
• Business: Custom pricing

JustCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Pipedrive
• Slack
• Zapier
• Freshdesk
• Intercom
• Zendesk

JustCall Support Channels

• Live Chat
• Email Support
• Phone Support
• Help Center & Documentation

JustCall Ratings

JustCall has an overall 4.2/5 rating on Capterra.

JustCall Reviews

“Amazing telephony solution for small businesses”

“Excellent solution and excellent customer support”

Source: Capterra

3. Kixie PowerCall

Kixie PowerCall is a cloud-based contact center and sales engagement platform built to enhance communication and productivity for customer-facing teams. It’s often considered a strong NICE CXone alternative for small and mid-sized businesses seeking a simple, affordable, and effective VoIP solution. Kixie PowerCall offers features like click-to-call, automated dialing, call recording, and seamless CRM integrations, helping teams connect with leads faster and manage customer interactions efficiently, all without the setup complexity or high pricing often associated with enterprise contact center software.

Kixie PowerCall Features

• Click-to-Call & Auto-Dialer: Increases sales efficiency by enabling instant outbound calls and automated dialing.
• CRM Auto-Logging: Automatically logs call details into the CRM for seamless tracking and record-keeping.
• AI-Based Call Routing: Uses AI to connect customers with the most suitable agent for faster resolutions.
• Call Insights & Reporting: Delivers detailed analytics and reports to improve call performance and team productivity.

Kixie PowerCall Pros

• Seamless CRM Integrations: Integrates smoothly with platforms like HubSpot, Salesforce, and Pipedrive for unified data management.
• AI-Powered Features: Improves call handling and efficiency through intelligent automation and insights.

Kixie PowerCall Cons

• Pricing on the Higher Side: May be costly for startups or small businesses with limited budgets.
• Complex Setup: Needs initial configuration, which could require extra time and effort.

Kixie PowerCall Pricing

Kixie PowerCall Starts at $35/month per user.

Kixie PowerCall Integrations

• HubSpot
• Salesforce
• Zoho
• Pipedrive
• HighLevel
• Outreach
• Insightly
• Copper
• Capsule
• Vendasta

Kixie PowerCall Support Channels

• Phone
• Live Chat 
• Email 

Kixie PowerCall Ratings

This software has a 4.6/5 rating on Capterra. 

Kixie PowerCall Reviews

“Kixie is becoming a power player.”

“Smoother experience with Kixie”

Source: Capterra

4. CallRail

CallRail Overview

CallRail helps businesses track, manage, and analyze every customer call and message in one simple dashboard. Unlike larger enterprise platforms such as NICE CXone, CallRail focuses on giving teams clear insights into how customers find and interact with them. With features like call tracking, conversation intelligence, form tracking, and detailed analytics, it’s a powerful NICE CXone alternative for marketing-driven and customer-focused businesses that want clarity, performance, and affordability in one place.

CallRail Features

• Call Tracking & Analytics: Offers comprehensive insights into call performance and outcomes.
• Keyword Tracking: Monitors the effectiveness of marketing campaigns by tracking specific keywords.
• CRM & Marketing Integrations: Connects seamlessly with tools like Google Ads, HubSpot, and Salesforce for unified data.
• Multi-Touch Attribution: Tracks the customer journey across multiple channels to measure marketing impact.

CallRail Pros

• Strong Call Analytics & Insights: Provides detailed data, making it ideal for businesses focused on performance metrics.
• Marketing Attribution Capabilities: Enables tracking of ROI across campaigns to measure marketing effectiveness.

CallRail Cons

• Limited Direct Calling Features: Primarily emphasizes tracking and analytics rather than direct communication capabilities.
• Higher Pricing for Small Businesses: Accessing advanced features may require additional costs, making it expensive for smaller teams.

CallRail Pricing

CallRail pricing starts at $45/month. 

CallRail Integrations

• HubSpot
• Salesforce
• Pipeline CRM
• CompanyHub
• Jobber
• Clio
• Zoho CRM
• Claritysoft

CallRail Support Channels

• Live Chat 
• Email 
• Phone Support 

CallRail Ratings

CallRail has an overall rating of 4.5/5 on Capterra. 

CallRail Reviews

“Great software, but more expensive than the other like it”

“My overall experience is that their system is in need of improvements and their business practice is aggressive and not aimed at helping their customer.”

Source: Capterra

5. Genesys Cloud CX

Genesys Cloud CX Overview

Genesys Cloud CX is an advanced AI-powered contact center platform that helps businesses deliver seamless, personalized customer experiences across voice, chat, email, and social channels. As one of the top NICE CXone competitors, it combines powerful automation, analytics, and workforce management tools in a single, easy-to-use solution.

Genesys Cloud CX Features

• Omnichannel Communication: Enables interactions across voice, chat, email, and social media channels.
• AI-Powered Insights: Leverages AI to provide predictive engagement and analyze customer sentiment.
• IVR & Call Routing: Uses intelligent routing to connect customers with the right agent, enhancing the experience.

Genesys Cloud CX Pros

• AI-Powered Automation: Improves customer interactions by automating tasks and responses intelligently.
• Strong Omnichannel Support: Ensures seamless communication across multiple channels for a unified customer experience.

Genesys Cloud CX Cons

• High Pricing: Can be costly, making it less accessible for small businesses.

Genesys Cloud CX Pricing

This software pricing starts from $75 per user per month. 

Genesys Cloud CX Integrations

• Salesforce
• Microsoft Dynamics 365
• Zendesk
• Zoho CRM
• ServiceNow
• AWS Lambda
• Google APIs
• Web Services (REST/GraphQL)
• Microsoft Teams
• Zoom Phone

Genesys Cloud CX Support Channels

• 24/7 support via mobile 
• Email 
• Chat 

Genesys Cloud CX Ratings

It has a 4.3/5 rating on Capterra 

Genesys Cloud CX Reviews

“Not a bad product but support is lacking”

“Cluttered tool which can be so much better.”

Source: Capterra

6. Aircall

Aircall Overview

Aircall is a modern, cloud-based phone and contact center solution built for teams that want simplicity, flexibility, and reliable communication. It’s often seen as one of the best NICE CXone alternatives for small and mid-sized businesses looking for an affordable and user-friendly platform. Aircall integrates seamlessly with popular CRMs and helpdesk tools, offers advanced VoIP calling, call routing, and analytics, and can be set up in minutes

Aircall Features

• VoIP Calling: Provides reliable cloud-based voice communication.
• Call Routing & IVR: Directs incoming calls to the appropriate agents for efficient handling.
• Power Dialer: Accelerates outbound calling to boost productivity.
• CRM & Helpdesk Integrations: Integrates with platforms like HubSpot, Salesforce, and Zendesk for unified workflows.

Aircall Pros

• Easy to Set Up and Use: User-friendly platform that requires minimal configuration.
• Strong Integrations with CRMs and Helpdesks: Connects seamlessly with tools like HubSpot, Salesforce, and Zendesk.
• Affordable for Small Businesses: Offers cost-effective plans suitable for smaller teams and startups.

Aircall Cons

• Call Quality Depends on Internet Stability: Performance may be affected by slow or unstable connections.
• Limited Advanced Analytics: Offers fewer in-depth analytics features compared to competitors.
• No Built-In AI Automation: Lacks AI-powered automation for tasks like predictive routing or engagement.

Aircall Pricing

Aircall Pricing starts at $30 per month.

Aircall Integrations

Aircall Support Channels

• Phone
• Email 
• Live Chat 

Aircall Ratings

Aircall has an overall rating of 4.2/5 on Capterra.

Aircall Reviews

“Not the greatest but gets the job done”

“Great for Small and Medium Sized Business Call Flows”

Source: Capterra

7. Aloware

Aloware Overview

Aloware is an all-in-one cloud contact center and business communication platform designed to help teams connect with customers more efficiently through voice, SMS, and automation. It’s a strong NICE CXone alternative for businesses seeking a flexible and affordable solution that doesn’t compromise on features.

Aloware Features

• SMS and Call Handling: Supports inbound and outbound VoIP calls and provides two-way SMS messaging for effective customer engagement.
• Workflow Automation: Automates repetitive tasks like follow-ups and reminders, offers automated SMS responses, and integrates with CRM tools to trigger workflows automatically.
• AutoDialer: Features a power dialer with predictive dialing to reduce agent wait times and a preview dialer to provide context before calls, boosting efficiency.

Aloware Pros

• Easy-to-Use Interface: Aloware’s intuitive platform allows seamless navigation, making it simple for sales and support teams to adopt and use.
• Strong Automation and Call Handling Capabilities: Offers workflow automation, auto-dialers, and IVR to reduce manual tasks and improve efficiency.
• Seamless CRM Integrations: Integrates with HubSpot, Zoho, and Pipedrive for smooth data synchronization and automated workflows.

Aloware Cons

• Limited Advanced Analytics Compared to Competitors: While essential reporting is provided, analytics lack the depth and customization of top-tier contact center solutions.
• Occasional Issues with Call Quality: Users may experience connectivity problems, dropped calls, or inconsistent voice clarity, affecting customer interactions.
• Customer Support Response Times Could Be Improved: Support is available via live chat, email, and phone, but response times can be slow for complex issues.

Aloware Pricing

Aloware Pricing starts at $30 per user per month.

Aloware Integrations

• HubSpot
• Zoho
• Pipedrive
• Salesforce
• Guesty
• HighLevel

Aloware Support Channels

• Live Chat 
• Email Support 
• Phone Support

Aloware Ratings

Aloware has an overall rating of 4.2/5 on Capterra. 

Aloware Reviews

“Quick, Organized, Helps us Close!”

“Scam, Avoid!”

Source: Capterra

8. KrispCall

KrispCall Overview

KrispCall is a unified cloud telephony and contact center platform built for businesses that value simplicity, flexibility, and affordability. It’s often considered a practical NICE CXone alternative, offering VoIP calling, call routing, messaging, and team collaboration tools within a single interface. 

KrispCall Features

• VoIP Calling & SMS Support: Provides high-quality voice calls and two-way messaging for effective communication.
• Unified Callbox: Centralized dashboard to manage all customer interactions in one place.
• Virtual Phone Numbers: Offers international numbers to expand global reach.
• Call Recording & Monitoring: Captures calls to ensure quality assurance and regulatory compliance.

KrispCall Pros

• Affordable for Small Businesses: Offers competitive pricing plans suitable for smaller teams.
• Strong Call Management Features: Provides robust tools to ensure smooth and efficient customer interactions.

KrispCall Cons

• Limited CRM Integrations: May not support all business tools, restricting workflow connectivity.
• Basic Analytics: Offers only fundamental reporting and lacks advanced analytics features.

KrispCall Pricing

KrispCall pricing starts at $15/month.

KrispCall Integrations

• HubSpot
• Pipedrive
• Zoho CRM
• Microsoft Dynamics 365
• ActiveCampaign
• Crisp
• Freshsales
• Intercom

KrispCall Support Channels

• Live Chat 
• Phone
• Email

KrispCall Ratings

KrispCall has an overall rating of 3.8/5 on Capterra. 

KrispCall Reviews

“Helped us to run our customer service department smoothly “

“1-Star Review: Probably One of the Worst VOIP Experiences Ever”

Source: Capterra

9. 8×8

8×8 Overview

8×8 is a comprehensive cloud communications and contact center platform designed to help businesses manage voice, video, chat, and contact center interactions from a single system. Recognized as one of the top NICE CXone alternatives, 8×8 combines unified communications with advanced contact center features like intelligent call routing, analytics, and AI-driven customer engagement. 

8×8 Key Features

• Auto Attendant: Automatically greets and routes callers to the correct person or department, reducing missed calls and improving efficiency.
• Call Center Management: Offers robust tools to monitor, analyze, and optimize call center operations, enhancing both agent productivity and customer experience.
• Call Conferencing: Enables fast, seamless group calls by connecting multiple participants for effective collaboration.

8×8 Pros

• Simple & Flexible Setup: Easy to implement and manage, making it suitable for businesses of any size.
• High-Quality Voice Calls: Provides clear and reliable audio, even across long distances, ensuring professional communication.
• Comprehensive Feature Suite: Includes tools such as team messaging, analytics, and more to support daily business operations.
• Seamless Mobile Connectivity: Ensures smooth integration between mobile apps and VoIP devices, keeping users connected anywhere.

8×8 Cons

• Billing Errors: Some users report incorrect charges or duplicate billing, leading to frustration.
• Unresolved Payment Disputes: Unauthorized charges have occasionally remained uncorrected despite repeated escalation.
• Unhelpful Automated Replies: Email responses are often generic, vague, or irrelevant to the reported issue.
• Customer Support Challenges: Support agents may misdiagnose problems or fail to provide effective resolutions.
• Incorrect Device Blame: Technical issues have sometimes been wrongly attributed to outdated customer hardware.
• Overall Negative Support Experience: Many users describe their support interactions as unhelpful and lacking resolution.

8X8 Pricing

• This phone cloud service offers different pricing packages. The basic 8X8 pricing package starts at $24 per month for limited features. 

8X8 Integrations

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8×8 Support Channels

• Support Portal
• Live Chat
• Phone Support
• Community Forum
• Email Support
• Knowledge Base
• Social Media Support

8X8 Ratings

• Capterra:  4.0 / 5
• G2:  4.0 / 5

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

10. Nextiva

Nextiva Overview

Nextiva is a cloud-based business communication and contact center platform that unifies voice, video, chat, and customer management tools in one easy-to-use system. Often viewed as a strong NICE CXone alternative, Nextiva focuses on delivering simplicity, reliability, and affordability without sacrificing advanced capabilities.

Nextiva Key Features

• Auto Attendant (IVR): Delivers custom greetings and call menus to automatically route callers.
• Call Routing & Queues: Directs calls to the right team while efficiently managing high call volumes.
• Call Forwarding & Transfer: Seamlessly redirects calls to another device or team member.
• Voicemail-to-Email & Transcription: Sends voicemails directly to your inbox or converts them into text for quick review.
• Number Porting: Retain your existing phone numbers when transitioning to the system.
• Local & Toll-Free Numbers: Select numbers that strengthen your business’s professional presence.

Nextiva Pros

• Unified Communication Hub: Consolidates calls, texts, emails, and customer interactions within a single platform.
• Comprehensive Reputation Management: Simplifies the process of collecting and managing online reviews to strengthen brand credibility.
• Flexible & Customizable Features: Offers message templates, CRM integrations, and configuration options tailored to business needs.
• Dependable Customer Support: Delivers responsive assistance across multiple support channels to ensure smooth operations.

Nextiva Cons

• High Cost for Small Businesses: Pricing can be expensive for smaller teams that do not require advanced functionalities.
• Limited Automation Capabilities: Basic text automation may not support complex workflows effectively.
• Restricted Review Integrations: Compatible with only a few major review platforms, limiting reputation management options.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

• Essential: Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional: Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise: Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate: Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

What Makes Emitrr The Best NICE CXone Alternative?

When it comes to finding a smarter, more affordable, and easier-to-use contact center platform, Emitrr stands out as one of the best NICE CXone alternatives. It offers a perfect balance of automation, simplicity, and customer engagement tools designed for growing businesses.

With powerful AI-driven features, flexible communication options, and reliable support, Emitrr helps teams deliver exceptional customer experiences without the complexity or high costs of traditional contact center software.

AI-Powered Automation

Emitrr stands out as one of the best NICE CXone alternatives because of its powerful AI automation. It helps businesses handle routine tasks like responses, reminders, and follow-ups automatically, saving agents time and improving customer engagement without extra effort.

Call Tracking and Recording

Unlike NICE CXone, Emitrr makes it simple to track and record all customer calls in one place. This feature helps businesses monitor conversations, ensure quality, and train teams effectively to deliver better customer experiences.

Missed Call Text Back

Emitrr’s missed call text back feature is one of its most valuable tools and a major reason it’s seen as a top NICE CXone replacement. Whenever a call is missed, the system automatically sends a personalized text response, ensuring no customer query goes unanswered.

How To Edit Missed-Calls-To-Text Message in Emitrr? Step by Step Guide (Easy!)

Appointment Reminders and Scheduling

Emitrr helps businesses stay organized with automated appointment reminders and scheduling tools. As a NICE CXone alternative, it reduces no-shows, saves staff time, and keeps customers informed through timely messages and updates.

Multi-Channel Communication

Emitrr allows businesses to communicate with customers across multiple channels like calls, texts, and emails, all from one dashboard. This makes it a strong NICE CXone competitor for companies that want a simple, unified way to manage all interactions.

User-Friendly Dashboard

Ease of use is one area where Emitrr truly shines as a NICE CXone replacement. Its clean, intuitive dashboard lets teams manage messages, calls, and appointments effortlessly, without the complexity of enterprise-level systems.

Customizable Workflows

Emitrr gives businesses the flexibility to build workflows that match their unique processes. As a NICE CXone alternative, it allows full customization for automation, reminders, and communication flows, making operations smoother and more efficient.

Affordable Pricing Plans

One of the biggest reasons businesses choose Emitrr over NICE CXone is its affordability. Emitrr offers flexible, transparent pricing without hidden costs, making it ideal for small and mid-sized companies that want premium features at a reasonable price.

Advanced Reporting and Call Analytics

Emitrr provides detailed reporting and call analytics that help businesses understand customer behavior and team performance. These insights make it a smart NICE CXone competitor for companies looking to improve service quality and efficiency.

24/7 Customer Support

Emitrr ensures reliable 24/7 customer support to help teams whenever they need assistance. This level of responsiveness and care makes it a trusted NICE CXone alternative for businesses that value strong service and quick issue resolution.

Which Industries Are Catered By Emitrr? 

Emitrr is redefining business communication, driving efficiency, enhancing customer experiences, and streamlining workflows across industries. Here’s how different sectors are leveraging Emitrr to stay connected and competitive:

Healthcare

Designed for healthcare providers, Emitrr ensures secure, HIPAA-compliant communication through texting and VoIP. Automated appointment reminders, seamless integration with tools like Denticon and Dentrix, and simplified follow-ups improve patient engagement while reducing admin overhead.

Wellness

Spas, salons, gyms, and wellness businesses use Emitrr to automate bookings, send reminders, and gather client feedback via SMS and email. This minimizes no-shows, strengthens client relationships, and keeps operations running smoothly.

Education

Schools and colleges rely on Emitrr for bulk messaging, two-way communication, and real-time alerts. It keeps students, parents, and staff informed about schedules, announcements, and events, fostering transparency and stronger community engagement.

Legal Services

Law firms trust Emitrr for secure messaging, VoIP calling, and automated appointment updates. It safeguards sensitive client data, streamlines interactions, and reduces administrative workload through smart automation.

Real Estate

Reak Estate Agents and brokers benefit from automated scheduling, reminders, and client feedback collection. Emitrr enhances communication and keeps processes organized, ensuring smoother experiences for buyers, sellers, and renters.

Home Services

Professionals such as plumbers, electricians, HVAC technicians, and cleaners use Emitrr for scheduling, reminders, and post-service follow-ups. This reduces no-shows, improves response times, and keeps customers informed every step of the way.

Retail

Retailers utilize Emitrr to automate order confirmations, delivery updates, and promotional campaigns. These tools boost loyalty, encourage repeat purchases, and create a seamless customer journey from checkout to delivery.

Automotive

Car dealerships and service centers streamline operations with Emitrr by automating test drive bookings, service reminders, and follow-ups. This strengthens retention, improves communication, and elevates the overall customer experience.

Insurance

Insurance providers leverage Emitrr for automated policy renewal reminders, claims updates, and two-way client communication. Bulk and personalized messaging save time while keeping policyholders informed and engaged.

Frequently Asked Questions 

Conclusion

Finding the right contact center software is about more than just features; it’s about simplicity, value, and results. While NICE CXone is powerful, it can be costly and complex for many growing businesses.

That’s where Emitrr shines. It offers everything you need: AI automation, call tracking, text messaging, and easy integrations, without the high price. If you want a contact center solution that’s smart, simple, and built to scale, Emitrr is the best NICE CXone alternative to consider.

Book your demo right away!