Top 10 Crexendo Alternatives for Your Business

Introduction

At some point, every business realizes its phone system either keeps up, or gets in the way. Calls get missed, follow-ups slip through the cracks, and simple tasks start taking more effort than they should. If you’re using the Crexendo phone system and feeling those small frustrations add up, it’s usually a sign that your communication setup hasn’t evolved with your business.

Many teams don’t leave Crexendo VoIP because it completely fails, they leave because it stops feeling efficient. As customer expectations rise and teams work across locations, businesses start wanting better visibility, smarter tools, and clearer Crexendo pricing without surprises. 

That’s why, in this blog, we’ll explore how Crexendo alternatives have become a practical move for growing companies looking for something easier to manage, more flexible, and genuinely built for how people communicate today.

What is Crexendo?

Crexendo is a cloud-based VoIP phone system designed to help businesses handle calls, messaging, and basic communications from one platform. The Crexendo phone system is mainly used for business calling, call routing, voicemail, and managing desk phones or softphones.

The Crexendo phone service is typically used by small to mid-sized businesses that want a hosted phone solution without managing on-site hardware. Teams that rely on traditional business calling, basic Crexendo features, and desk phones often choose Crexendo VoIP, especially in industries like offices, healthcare, and professional services.

Crexendo Features

• Business VoIP Calling: The Crexendo phone system lets businesses make and receive calls using desk phones or softphones through Crexendo VoIP.
• Auto Attendants and Call Routing: Directs callers to the right team using basic menus, schedules, and ring groups.
• Voicemail Management: The Crexendo phone service includes voicemail-to-text, voicemail inbox access, and message notifications.
• Call Queues: Manages incoming calls during high-volume periods with basic call queue settings.
• Remote Calling Support: Employees can take calls from anywhere using Crexendo phones, desktop apps, or mobile devices.
• Music on Hold: Allows businesses to play music or simple messages while callers are on hold. 

Crexendo Pros

• Reliable Call Quality: Many Crexendo reviews highlight consistent and stable call performance
• Familiar Phone Experience: Businesses that prefer traditional desk phones often find Crexendo phones easy to use
• Simple Setup: Works well for teams that only need core calling features
• Good for Small Teams: Crexendo VoIP is often a practical fit for smaller businesses with straightforward needs

Crexendo Cons

• Limited Advanced Features: Many users feel Crexendo features don’t go far enough when compared to alternatives to Crexendo
• Rising Costs Over Time: Crexendo pricing can increase as more users, features, or support are added
• Restricted Customization: Call flows and integrations are limited, leading businesses to search for a Crexendo replacement
• Not Ideal for Scaling: Growing companies often outgrow the platform and look for a better than Crexendo solution.

Crexendo Pricing

• Professional Plan: $9.85 per user / month
• Advanced Plan: $16.85 per user / month
• Elite Plan: $22.85 per user / month

Crexendo Integrations

• Salesforce
• Microsoft Teams
• Microsoft Outlook
• Microsoft Azure Active Directory
• Call Accounting Software
• Directory & Contact Sync Tools
• Crexendo APIs

Crexendo Customer Support Channels

• Phone Support
• Email Support
• Online Support Portal
• Knowledge Base / Help Center
• Ticketing System
• Account Manager Support

Crexendo Ratings

• 4.5 stars out of 5

Crexendo Reviews

“A Great VoIP Solution “

“Enhanced Communication for Productive Businesses”

Source: Capterra

Why Do Businesses Seek a Crexendo Alternative?

At first, the Crexendo phone system can feel like a good fit. But over time, many businesses realize it doesn’t grow or adapt the way they need it to. That’s when teams start looking for a Crexendo alternative that’s easier to use, more flexible, and better aligned with how modern businesses actually work.

Limited Built-In Features

A lot of Crexendo reviews mention that the system covers the basics but doesn’t go much further. Features that many businesses expect today, like advanced call routing, detailed reporting, or automation, aren’t always easy to access with Crexendo VoIP, especially when compared to a strong Crexendo competitor.

Hidden and Rising Costs

Another reason businesses look for alternatives to Crexendo is Crexendo pricing. What looks affordable upfront can become expensive as you add users, features, or support. Over time, the total cost of the Crexendo phone service can increase more than many teams expect.

Restricted Customization Options

For businesses that need flexibility, Crexendo phones and system settings can feel restrictive. Custom call flows and tailored setups aren’t always simple to implement, which leads many teams to search for a Crexendo replacement that fits their workflow instead of forcing changes.

Not Ideal for Scaling Businesses

As a company grows, adding new users or multiple locations with Crexendo VoIP can become frustrating. What works well for a small team may not scale smoothly, pushing businesses to consider a Crexendo alternative that can grow with them.

Outdated User Experience

Several Crexendo reviews also point out that the interface feels outdated. While it functions, it doesn’t feel modern or intuitive. Teams often prefer a Crexendo competitor that’s easier to use and more comfortable to work with every day.

What Features To Look For In A Crexendo Alternative?

When businesses move away from the Crexendo phone system, they’re usually looking for more than just a basic replacement. The right Crexendo alternative should fix common gaps found in Crexendo VoIP, reduce long-term costs, and support how modern teams actually work. It should feel like a clear upgrade, not just a switch.

AI-Powered Communication Tools

AI-powered tools help teams work smarter, not harder. Features like automatic call summaries, key topic detection, and follow-up appointments save time after every call. These tools also give managers better visibility into conversations, something often missing from traditional Crexendo features. Over time, AI helps improve performance without adding extra effort.

Seamless CRM Integrations

A strong Crexendo alternative should integrate deeply with popular CRMs. Calls, notes, recordings, and call outcomes should automatically sync to customer records. This removes manual data entry and keeps sales and support teams aligned. Many businesses leave the Crexendo phone service because integrations feel limited or clunky.

Mobile-Friendly VoIP Access

Modern teams aren’t tied to desks, and phone systems shouldn’t be either. A better-than-Crexendo solution should offer fully functional mobile apps with calling, text messaging, voicemail, and call history. Employees should have the same experience on mobile as they do on desktop. This is especially important for remote and hybrid teams.

Smart Call Routing & IVR

Smart routing ensures callers reach the right person the first time. Advanced IVR systems can route calls based on business hours, caller input, or previous interactions. This goes far beyond basic routing in Crexendo VoIP. The result is shorter wait times and a better customer experience.

Enterprise-Grade Security & Compliance

Security should be built in, not optional. A modern Crexendo replacement should include encrypted calls, secure data storage, and compliance support for regulated industries. This protects both your business and your customers. As companies grow, these protections become essential, not optional.

One-Click Dialing (Click-to-Call)

Click-to-call removes friction from outbound calling. Users can place calls directly from a browser, CRM, or contact list without dialing manually. This saves time and reduces errors. It’s a standard feature in most Crexendo competitors, especially for sales-focused teams.

Advanced Call Analytics & Reporting

Basic call logs only tell part of the story. A strong Crexendo alternative should offer detailed analytics on high call volume, wait times, agent performance, and outcomes. These insights help managers spot issues and improve workflows. Data-driven decisions lead to better customer experiences.

Hassle-Free Number Porting

Switching systems shouldn’t disrupt your business. A good provider handles number porting with clear timelines and minimal downtime. Dedicated support during the transition is key. Many businesses look for alternatives to Crexendo, specifically to avoid complex or slow migrations.

Built-In Team Collaboration

Phone systems should support teamwork, not isolate it. Built-in messaging, shared inboxes, and internal notes help teams stay connected. This reduces the need for separate tools. Collaboration features are especially valuable for distributed teams.

Voicemail-to-Text Conversion

Voicemail-to-text turns voice messages into readable transcripts. This makes it easy to scan messages quickly, especially on mobile. It also helps teams respond faster without listening to long recordings. It’s a common reason businesses want something better than Crexendo.

Live Call Monitoring & Coaching

Live monitoring allows managers to listen to calls in real time. Coaching tools like whisper or barge-in help train agents without disrupting customers. This is critical for sales and support teams. Many businesses find this missing or limited in Crexendo features.

Cross-Device Syncing

A modern system should sync across desktops, mobile, and desk phones automatically. Call history, messages, and settings should stay consistent everywhere. This creates a smooth experience for employees. It’s especially important when replacing traditional Crexendo phones.

Automated Power Dialers

Power dialers help teams move quickly through call lists. They reduce downtime between calls and increase connection rates. This is a major productivity boost for sales teams. Businesses often seek this when searching for the best Crexendo alternative.

Branded Caller ID Options

Branded caller ID displays your business name on outbound calls. This builds trust and improves answer rates. Customers are more likely to pick up when they recognize who’s calling. It’s a valuable upgrade over older Crexendo VoIP setups.

Advanced Call Queue Management

Advanced queues help manage high call volumes efficiently. Features like callbacks, overflow routing, and priority handling improve customer satisfaction. Agents stay productive without being overwhelmed. This is a key improvement over basic queue tools.

Call Tagging & Notes

Call tagging and notes help teams stay organized. Users can label calls, add context, and track follow-ups easily. This is especially useful for sales and support teams handling many conversations. It creates better visibility across the organization.

HD Voice Quality

Clear audio matters more than most businesses realize. HD voice quality reduces misunderstandings and improves professionalism. Calls sound more natural across all devices. This is a must-have for any serious Crexendo competitor.

Secure Call Recording

Call recording should be easy, secure, and compliant. Businesses use recordings for training, quality assurance, and compliance. Storage and access controls are just as important as recording itself. Many companies upgrade specifically for this feature.

10 Best Crexendo Alternatives

1. Emitrr 
2. 8×8
3. JustCall
4. Dialpad
5. GoTo Connect
6. MightyCall
7. Nextiva
8. Ooma
9. OpenPhone
10. RingCentral

1. Emitrr

Emitrr Overview

Emitrr is an all-in-one communication platform designed for small and growing businesses that want a reliable Crexendo alternative. Instead of juggling multiple tools, teams can manage calls, texts, appointments, and follow-ups from one simple dashboard, making it a strong Crexendo replacement for day-to-day communication.

With features like voicemail-to-text, smart call routing, automated text reminders, and HIPAA-compliant messaging, Emitrr goes beyond basic Crexendo VoIP functionality. It’s especially useful for healthcare, wellness, and service-based businesses that need dependable communication without complexity. Easy to set up and built to reduce no-shows and save time, Emitrr keeps teams connected and organized. Backed by strong Crexendo reviews–style ratings on platforms like Capterra, GetApp, Software Advice, and Tekpon, Emitrr is trusted by businesses looking for something better than Crexendo.

Emitrr Key Features

AI Agent – Built to Match Your Business Needs

With Emitrr, you can build a fully customizable AI agent that matches your business’s communication style. Start from scratch or choose an industry-ready template—either way, you stay in complete control.

You choose:

• How it engages customers: via SMS or phone calls
• What it says: using your own prompts and responses
• Where it pulls information from: FAQs, services, or internal resources
• What actions it takes: booking appointments, sending messages, or following up on missed calls

AI VoIP Features

• AI Call Routing: AI call routing automatically identifies whether a caller is new or existing and connects them to the right person or department. No more manual transfers or wasted time.
• EHR/EMR/PMS Integrations: Integrations with EHR, EMR, and PMS systems connect your phone system with your existing software for seamless workflows.
• Auto Dialer: The auto dialer speeds up outreach by removing manual dialing, letting staff place calls instantly with one click.
• AI SMS Nudges: Instead of keeping callers waiting, AI SMS nudges give them the option to switch to text, keeping the conversation alive without long holds.
• Smart Phone Trees: Smart phone trees replace clunky button menus with intelligent guidance, smoothly directing callers to the right destination.
• Custom Extensions: Assign unique call extensions to team members, complete with personalized settings tailored to their schedules and roles.
• AI Call Handling: With AI call handling, routine calls like FAQs, appointments, or cancellations are managed instantly. It can also be customized to handle more complex conversations when needed.
• AI Call Forwarding: AI call forwarding uses context to decide where a call should go, routing VIPs to priority lines or escalating urgent calls without delay.
• AI Call Screening: Block out spam and robocalls with AI call screening, ensuring your team only answers genuine calls that matter.
• AI Call Recording: AI call recording stores every conversation, flags potential compliance issues, and creates a searchable library for training and quality checks.
• AI Call Queues: AI call queues reduce long hold times by solving simple requests automatically and sending updates if someone hangs up.
• AI Summaries & Transcripts: AI summaries and transcripts turn lengthy conversations into clear notes and accurate call records, saving your team time.
• AI Data Collection: AI data collection gathers details like demographics, insurance, or history before staff even answer, making calls faster and smoother.
• Dashboards & Reports: Dashboards and reports show answered, missed, or dropped calls at a glance, helping you spot issues and improve performance.
• Missed-Call-to-Text: If a call goes unanswered, missed-call-to-text sends an automatic SMS follow-up so patients never feel ignored.
• Call Pop: Call pop displays caller details instantly on screen, allowing staff to greet patients by name and work more efficiently.

Emitrr Pros

• Reliable Uptime: Enjoy peace of mind with a 99.99% uptime guarantee that keeps your communication consistent and interruption-free.
• User-Friendly Interface: Navigate effortlessly with a simple, intuitive dashboard that’s easy for anyone to use, with no steep learning curve.
• HD Call Quality: Make and receive calls with crisp, professional audio for a better customer experience.
• Fast & Easy Setup: Get started quickly with streamlined onboarding, minimal setup time, and helpful training.
• Seamless Integrations: Connect easily with your existing CRM, EHR, or PMS tools to keep workflows smooth and efficient.
• Affordable Pricing: Choose from flexible, cost-effective plans designed to fit the needs of small and growing businesses.
• All-in-One Communication: Manage calls, texts, and reviews in one unified platform; no need to juggle multiple tools.

Emitrr Cons

• Evolving VoIP Capabilities: Some advanced VoIP features are still being improved.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

2. 8×8

8×8 Overview

8×8 is a unified communications platform that combines cloud-based calling, video meetings, team messaging, and contact center tools into one system. It’s designed for businesses that want everything in one place instead of managing separate tools, making it a well-known Crexendo competitor. With strong security standards, global reach, and dependable call quality, 8×8 works well for companies with multiple teams or locations.

8×8 Key Features

• Automated Call Routing: Greets callers and directs them to the right team or individual automatically, helping reduce missed calls and improve efficiency.
• Call Center Tools: Provides advanced features to track, evaluate, and improve call center performance, boosting agent efficiency and customer satisfaction.
• Conference Calling: Allows multiple participants to join calls easily, supporting smooth team collaboration.
  

8×8 Pros

• Easy and Adaptable Setup: Quick to deploy and simple to manage, suitable for both small teams and large organizations.
• Reliable Call Quality: Delivers clear and consistent voice quality, even for long-distance communication.
• All-in-One Feature Set: Combines messaging, analytics, and other business tools in a single platform.
• Strong Mobile Support: Works seamlessly across mobile apps and VoIP devices, enabling communication on the go.

8×8 Cons

• Billing Inaccuracies: Users have reported unexpected or duplicate charges on their accounts.
• Payment Issues Left Unresolved: Some unauthorized charges persist despite multiple follow-ups.
• Generic Support Responses: Email replies are often automated and fail to address specific concerns.
• Customer Service Limitations: Support teams may incorrectly assess issues or provide ineffective solutions.
• Misplaced Hardware Blame: Technical problems are sometimes blamed on customer devices rather than the service itself.
• Poor Overall Support Experience: Many customers describe support interactions as frustrating and unproductive.

8X8 Pricing

• This phone cloud service offers different pricing packages. The basic 8X8 pricing package starts at $24 per month for limited features. 

8X8 Integrations

This phone cloud system offers various integration options include: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8X8 Ratings

• Capterra:  4.0 / 5
• G2:  4.0 / 5

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

8×8 Support Channels

• Support Portal
• Live Chat
• Phone Support
• Community Forum
• Email Support
• Knowledge Base
• Social Media Support

3. JustCall

JustCall Overview

JustCall is a practical Crexendo alternative built for sales and support teams that want better visibility and control over customer communication. This cloud-based VoIP phone system lets businesses handle calls, send text messages, and automate everyday workflows from a single, easy-to-use platform.

JustCall Key Features

• Smart Call Distribution: Automatically routes incoming calls to the right agent or department, reducing wait times and improving response speed.
• Call Recording: Records conversations for quality assurance, compliance, and team training purposes.
• IVR System: Uses interactive menus to guide callers to the appropriate team, streamlining call handling.
• Automated Text Messaging: Sends reminders, follow-ups, and notifications via SMS, cutting down on manual effort.
  

JustCall Pros

• Easy Onboarding: Quick to set up with a user-friendly interface that doesn’t require technical skills.
• Strong CRM Integrations: Connects seamlessly with popular CRMs to keep all customer interactions in one place.
• Budget-Friendly for Small Teams: Pricing is well-suited for startups and growing businesses.
• International Reach: Offers global phone numbers with voice and SMS support in multiple regions.
• Responsive Support Team: Provides reliable assistance through phone, email, and live chat.

JustCall Cons

• Inconsistent Call Quality at Times: Occasional call drops or delays may happen, especially with weak internet connections.
• Limited SMS Automation on Lower Plans: Advanced texting features are only available on higher-tier plans.
• No Free Version: The absence of a free plan may be a drawback for very small teams or cost-sensitive users.

JustCall Pricing

JustCall Pricing plans offer the following:  

• Essentials: $29/user/month
• Team: $39/user/month
• Pro: $69/user/month
• Business: Custom pricing

JustCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Pipedrive
• Slack
• Zapier
• Freshdesk
• Intercom
• Zendesk

JustCall Reviews

“Amazing telephony solution for small businesses”

“Excellent solution and excellent customer support”

JustCall Support Channels

• Live Chat
• Email Support
• Phone Support
• Help Center & Documentation

4. Dialpad

Dialpad Overview

Dialpad is a modern communication platform that brings voice calls, video meetings, and team messaging together in one easy system. It’s built for teams that want to communicate from anywhere without relying on outdated tools, making it a strong Crexendo alternative for growing businesses.

Dialpad Key Features

• AI-Driven Voice Intelligence: Transcribes calls live and delivers useful insights, reducing the need for manual note-taking.
• All-in-One Communications: Brings voice calls, messaging, and video meetings together in a single, easy-to-use platform.
• Voicemail Transcription: Turns voicemails into text, making it faster to review messages anytime, anywhere.
• Smart Call Routing & Queues: Automatically sends calls to the appropriate agent or team, cutting wait times and improving customer satisfaction.

Dialpad Pros

• Intuitive User Experience: Features a modern, easy-to-navigate interface suitable for new and experienced users alike.
• AI-Based Call Transcripts: Streamlines follow-ups and record-keeping by automatically capturing accurate call notes.

Dialpad Cons

• Limited Call Center Functionality: Missing advanced tools such as deep queue controls and customizable reporting dashboards.
• Challenging to Scale: Larger teams may face longer setup times due to manual configuration requirements.
• Call Quality Tied to Internet Stability: Poor or unstable connections can affect audio quality and cause dropped calls.
• Restricted International Support: Fewer global calling options may limit use for international operations.
• Higher Cost for Small Teams: Advanced plans can be expensive for startups or budget-conscious businesses.

Dialpad Pricing

Dialpad Pricing plans are as follows: 

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with a bunch of CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

Dialpad Customer Support Channels

• Live chat
• Help Center
• Call
• FAQs

5. GoTo Connect

GoToConnect Overview

GoTo Connect is a reliable Crexendo alternative that brings business calling, video meetings, and team messaging into one easy-to-manage platform. It’s designed for companies that want dependable communication without unnecessary complexity, making it a solid Crexendo competitor.

GoTo Connect Key Features

• HD Internet Calling: Delivers clear, high-definition voice calls over VoIP, removing the need for traditional landlines.
• Local & Toll-Free Numbers: Allows businesses to obtain or port local and toll-free numbers to improve customer reach.
• Smart Call Routing & Auto Attendant: Uses customizable call flows to guide callers to the right team or department automatically.
• Call Forwarding & Transfers: Enables smooth call forwarding and transfers to internal teams or external numbers without disruption.
• Call Queues with Hold Music: Helps manage high call volumes using queues supported by professional hold music and announcements.

GoTo Connect Pros

• All-in-One Communication Platform: Combines voice, video meetings, and team messaging into a single solution.
• Easy for Users and Admins: Designed with a simple interface that’s quick for teams to adopt and easy for administrators to control.
• Consistent Call Reliability: Maintains stable, high-quality audio even during busy hours or remote work scenarios.

GoTo Connect Cons

• Expensive for Small Teams: Pricing may be high for businesses that only need basic calling features.
• Basic SMS Functionality: Text messaging tools are limited and not suitable for advanced SMS automation or campaigns.
• Occasional App Performance Issues: Mobile and desktop apps may experience lag or freezing during heavy use.
• Limited Contact Center Tools: Lacks advanced features commonly found in full-scale contact center platforms.

GoTo Connect Pricing

GoTo Connect pricing plans offer: 

• Connect Phone System – $26 per user/month
• Connect CX – $34 per user/month
• Connect Contact Center – $80 per user/month

GoToConnect Integrations

• Microsoft Teams
• Salesforce
• Google Workspace
• Slack
• Zendesk
• Zoho CRM
• Zapier
• Microsoft Outlook
• Microsoft 365
• Google Calendar
• Google Contacts

GoTo Connect Reviews

“Perfect Product for All-in-out”

“Poor choice of phone system”

Source: Capterra

GoTo Connect Support Channels

• Help Center
• Live Chat Support
• Phone Support
• Email Support
• Community Forum
• Knowledge Base
• Ticket Submission System

6. MightyCall

MightyCall Overview

MightyCall is a cloud-based VoIP solution designed for small businesses that want simple and dependable communication. It allows teams to handle calls, text messages, and voicemails from a smartphone, laptop, or desktop without needing additional hardware. 

MightyCall Key Features

• Professional Business Numbers: Offers local, toll-free, and vanity numbers to help businesses present a credible and trustworthy image.
• VoIP-Based Calling: Enables high-quality internet calls across devices, removing the need for traditional phone systems.
• Call Forwarding: Routes calls smoothly to mobiles, landlines, or teammates so important calls are never missed.
• Virtual Receptionist: Uses custom greetings and automated menus to direct callers to the appropriate department.

MightyCall Pros

• Fast, Hassle-Free Setup: Can be deployed in minutes with no technical background required.
• Ideal for Small Businesses: Designed specifically for small teams, offering core features without added complexity.
• Budget-Friendly Pricing: Delivers good value with flexible plans, including unlimited calling and texting options.
• Remote-Ready Platform: Cloud-based and mobile-friendly, supporting remote, hybrid, and in-office work.
• Dependable Customer Support: Provides timely help via chat, email, and a detailed knowledge base.

MightyCall Cons

• Limited Scalability: Not suitable for large call centers or businesses with high call volumes.
• No Built-In Video Conferencing: Requires third-party tools like Zoom for video meetings.
• Basic Integrations: Supports popular CRMs, but integration depth is limited compared to enterprise solutions.
• Lacks Advanced Call Center Tools: Features such as predictive dialing or whisper coaching are not included.
• Extra Charges for International Calling: Frequent global calls may increase costs, so pricing should be reviewed closely.

MightyCall Pricing

There are four MightyCall pricing options to choose from: 

• Core: $15
• Pro: $23
• Power: $30 
• Enterprise: Custom-made plans 

MightyCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Zapier
• Google Contacts
• Microsoft Outlook

MightyCall Reviews

“Missing important call center functionality, and poor support”

“Pleased With MightyCall”

Source: Capterra

MightyCall Support Channels

• Live Chat Support
• Email Support
• Help Center / Knowledge Base
• Support Ticket System
• Onboarding Assistance (for new users)

7. Nextiva

Nextiva Overview

Nextiva is a well-known Crexendo alternative that brings voice, video, SMS, and reputation management together in one unified platform. It helps businesses stay connected with customers while keeping daily operations organized and efficient. By combining multiple communication channels in one place, Nextiva allows teams to deliver smooth, professional experiences, making it a strong Crexendo replacement for growing businesses.

Nextiva Key Features

• Auto Attendant (IVR): Uses customized greetings and menus to automatically route callers to the appropriate destination.
• Call Routing & Queues: Ensures calls reach the right teams while managing large call volumes efficiently.
• Call Forwarding & Transfers: Redirects calls smoothly between devices or team members without interruptions.
• Voicemail-to-Email & Transcription: Delivers voicemails to your inbox or converts them into text for faster review.
• Number Porting: Allows you to keep your existing business numbers when switching platforms.
• Local & Toll-Free Numbers: Provides professional local and toll-free number options to enhance business credibility.

Nextiva Pros

• All-in-One Communication Platform: Brings calls, messaging, emails, and customer interactions together in one system.
• Strong Reputation Management Tools: Makes it easier to collect, monitor, and manage online reviews.
• Customizable Feature Set: Supports templates, CRM integrations, and flexible configurations to fit different business needs.
• Reliable Customer Support: Offers responsive help through multiple support channels to maintain smooth operations.

Nextiva Cons

• Expensive for Small Teams: Costs may be high for businesses that don’t need advanced features.
• Limited Automation Depth: Basic SMS automation may fall short for complex or multi-step workflows.
• Few Review Platform Integrations: Reputation management is limited to a small number of major review sites.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

• Essential – Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional – Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise – Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate – Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

Nextiva Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

8. Ooma

Ooma Overview

Ooma is a widely used Crexendo alternative that provides a cloud-based VoIP phone system to improve business communication and simplify everyday operations. Built for teams that want smoother collaboration and better customer interactions, Ooma offers a range of practical features. However, it’s still important for businesses to consider both its advantages and limitations when deciding whether it’s the right Crexendo replacement for their needs.

Ooma Key Features

• Call Center Tools: Includes smart call routing, agent monitoring, and queue management to improve call handling and customer support.
• Conference Calling: Supports real-time group calls for internal teams and client collaboration.
• Call Recording: Records conversations for training, compliance, and quality control purposes.
• Caller ID: Displays caller details so teams can quickly identify, screen, and prioritize incoming calls.

Ooma Pros

• Affordable International Calling: Offers competitive per-minute rates, making it suitable for businesses with global communication needs.
• Free Toll-Free Number: Business plans include a complimentary 800 number to enhance brand professionalism.
• Quick Setup Process: Simple deployment allows businesses to get up and running without complex installations.

Ooma Cons

• Limited Advanced Features: May fall short for growing teams that need more sophisticated VoIP or call center tools.
• Missing Core Call Functions: The absence of call hold and transfer can interrupt workflows and affect customer service.
• Difficult User Interface: Dashboard and navigation are not very intuitive, reducing efficiency.
• Inconsistent Support Experience: Some users report slow responses and unhelpful or unprofessional customer support.

Ooma Pricing

Ooma offers a few different pricing plans for its business phone solutions, catering to small and medium-sized businesses. Here’s a breakdown of the main plans:

• Ooma Office – $19.95 per user/month
• Ooma Office Pro – $24.95 per user/month
• Ooma Office Pro Plus – $29.95 per user/month

Ooma Integrations

Ooma can be integrated with many third-party tools, including:

• Salesforce
• Intuit quickbooks
• HubSpot
• Zoho
• And more!

Ooma Reviews

“Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.”

“I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out.”

Source: Capterra

Ooma Support Channels

• Chat
• Email/Help Desk,
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

9. OpenPhone

OpenPhone Overview

OpenPhone is a modern VoIP platform designed for startups, small businesses, and remote teams. It brings voice calling, text messaging, and collaboration tools together in a clean, easy-to-use interface that works across desktop, mobile, and web. For growing companies that feel limited by the Crexendo phone system, OpenPhone is often seen as a flexible Crexendo alternative.

OpenPhone Key Features

• Virtual Receptionist: Automatically answers calls and routes them to the appropriate person or team.
• Smart Call Routing: Efficiently distributes incoming calls across departments or staff members.
• Call Outcome Tracking: Lets agents log call results to support follow-ups and performance tracking.
• Detailed Call Logs: Keeps complete records of call dates, times, and durations for easy reference.
• Live Call Monitoring: Enables managers to listen to active calls for quality control and coaching.
• Call Recording: Securely records conversations for compliance, training, and performance reviews.

OpenPhone Pros

• Affordable Yet Feature-Rich: Offers a strong set of capabilities at a competitive price.
• Simple Business Texting: Provides dependable and easy-to-manage SMS messaging for teams.
• Easy Number Management: Makes it simple to organize and manage multiple business phone lines.
• Clear Audio & User-Friendly App: Delivers high-quality calls through an intuitive mobile and desktop experience.

OpenPhone Cons

• Challenging Setup & Support: Some users experience onboarding difficulties and inconsistent customer assistance.
• Strict Service Policies: Cancellation and support terms may feel restrictive to certain businesses.
• Repeated Notifications: Automated alerts can occasionally be sent more than once, causing confusion.
• Number Verification Limitations: Some services do not accept OpenPhone numbers, requiring personal numbers instead.
  

OpenPhone Pricing

OpenPhone offers different pricing options:

• Starter: $15 Per user/per month
• Business: $ 23 Per user/per month
• Enterprise: Custom Pricing

OpenPhone Integrations

OpenPhone integrates with other business software and apps which include, but are not limited to: 

• Hubspot
• Gong
• Google Contacts
• Salesforce
• Slack 

OpenPhone Reviews

“If you want a reliable long-term platform, this isn’t the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don’t be fooled by the price, you pay for what you get. I wouldn’t recommend this platform to my worst enemy…IT ABSOLUTELY SUCKS!!!!”

“Do NOT waste your time or business with OpenPhone – I’ve lost a lot of money“

Source: Capterra 

OpenPhone Customer Support Channels

• Knowledge Base
• Phone Support
• Email Support 

10. RingCentral

RingCentral Overview

RingCentral is a widely recognized Crexendo alternative that combines business calling, messaging, and video meetings into one flexible cloud communication platform. With AI-powered call insights, built-in team collaboration tools, and seamless app integrations, it supports how modern teams work.

RingCentral Key Features

• Cloud VoIP Calling: Delivers a full-featured phone system with smart routing, call forwarding, and voicemail-to-email.
• HD Video Meetings: Supports high-quality video conferencing with screen sharing, breakout rooms, and webinar capabilities.
• Team Collaboration Tools: Enables real-time chat, file sharing, and task coordination to keep teams aligned.
• Call Flip & Live Monitoring: Allows calls to move seamlessly between devices and lets managers monitor live calls for coaching or support.
• Business Texting (SMS/MMS): Send and receive text and multimedia messages directly within the RingCentral app.

RingCentral Pros

• Unified Communications Suite: Combines voice, messaging, video meetings, and contact center tools in one platform.
• Highly Scalable Solution: Designed to grow with businesses, from small teams to large global enterprises.
• Wide Integration Support: Connects with 200+ apps such as Salesforce, Microsoft Teams, HubSpot, and Slack to streamline workflows.

RingCentral Cons

• Challenging Setup for Non-Technical Users: Initial configuration may require IT expertise.
• Limited Support for Niche Integrations: Custom or less common tools may not integrate smoothly.
• Customer Support Concerns: Some users report slow responses or unresolved issues despite 24/7 support.
• Occasional Call Quality Issues: Dropped calls or audio glitches can occur, especially during peak usage times.
• Basic Analytics & Reporting: Reporting tools may lack depth for businesses needing advanced insights.
• Mobile App Usability Issues: The mobile app can feel unintuitive and may experience occasional bugs.
  

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary pricing plans for RingCentral MVP (Message, Video, Phone):

1. Essentials – Starting at $19.99 per user/month (limited to 20 users)
2. Standard – Starting at $27.99 per user/month
3. Premium – Starting at $34.99 per user/month
4. Ultimate – Starting at $49.99 per user/month

RingCentral Integrations

RingCentral offers API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

What Makes Emitrr The Best Crexendo Alternative? 

Looking for a better alternative to the Crexendo phone system? Emitrr goes beyond basic Crexendo VoIP with AI-driven communication, smarter call management, and built-in SMS. It’s why more businesses are switching from Crexendo competitors and choosing Emitrr as a reliable Crexendo replacement that’s built for growth.

Smart AI Agent for Effortless Communication

Emitrr uses smart AI to take the pressure off daily communication. Its AI handles incoming calls, routes them to the right team, and provides quick responses so customers aren’t left waiting. This instantly improves response times compared to the traditional Crexendo phone system.

The Agent acts as a fast AI assistant that answers common questions accurately, helping teams support customers without delays. For healthcare practices, the AI-powered Healthcare Receptionist securely manages appointment scheduling, reminders, and patient questions, offering far more flexibility than standard Crexendo VoIP tools.

Unified Communications

Emitrr brings calls, texts, and chats into one clean, centralized workspace. Teams no longer need to jump between different tools to keep conversations moving. This unified setup makes Emitrr a strong Crexendo alternative for businesses that want simplicity, consistency, and smoother collaboration across teams.

AI-Driven VoIP

Emitrr’s AI-driven VoIP tools are built to reduce manual work and lower operating costs. Automated call routing, instant transcripts, and smart handling help teams work faster with fewer resources. Unlike basic Crexendo features, Emitrr delivers AI-powered functionality that scales without driving up costs, making it a smarter long-term Crexendo replacement.

See what more Emitrr AI voice agent can do:

Seamless Call Management & Routing

Call management with Emitrr is designed to feel effortless. Intelligent routing connects callers to the right person quickly, reducing wait times and frustration. While many Crexendo reviews mention call flow limitations, Emitrr turns call handling into a smooth experience for both customers and internal teams.

Organized & Trackable Conversations

Every call and text in Emitrr is automatically logged and easy to track. Built-in call tracking ensures nothing slips through the cracks, eliminating missed follow-ups or confusion. This directly addresses common Crexendo cons by giving businesses better visibility and accountability across all customer conversations.

Affordable Pricing

Emitrr keeps pricing straightforward with no hidden fees or confusing plans. Businesses always know what they’re paying for and can budget with confidence. This solves a frequent frustration around Crexendo pricing, where unexpected costs often surface as businesses grow.

Business-Ready Text Messaging Tools

Texting is a core feature in Emitrr, not an add-on. Businesses can send reminders, updates, and promotions with ease, meeting customers where they already communicate. This makes Emitrr more than just another Crexendo alternative, it’s a platform that truly combines voice and SMS in one place.

Comprehensive All-in-One Toolkit

Emitrr combines calling, SMS, automation, and integrations into a single solution. This reduces the need for multiple apps and simplifies daily workflows. For businesses searching for a replacement for Crexendo, Emitrr offers far more flexibility in handling everyday communication needs.

Round-the-clock Support

Emitrr provides reliable, around-the-clock customer support, ensuring help is always available. This minimizes downtime and keeps teams productive. In contrast, Crexendo customer support is often mentioned in reviews as inconsistent, making Emitrr a more dependable choice.

Intuitive User Interface

Emitrr is designed to be easy from day one. Setup is simple, the interface is clean, and teams can get started without long training sessions. While there are some Crexendo pros, usability is an area where Emitrr clearly stands out as better than Crexendo.

Seamless Integration with 1,000+ Third-Party Platforms

Emitrr integrates smoothly with over 1,000 tools, including platforms like Salesforce and HubSpot. Businesses don’t need to change their existing tech stack, Emitrr fits right in. This flexibility gives it a clear edge over many Crexendo alternatives that require more complex setups.

Which Industries Are Catered By Emitrr?

Emitrr is transforming the way businesses communicate by improving efficiency, enhancing customer experiences, and simplifying everyday workflows across industries. Here’s how organizations in different sectors use Emitrr to stay connected and competitive:

Healthcare

Emitrr is built for healthcare practices, offering secure, HIPAA-compliant texting and VoIP communication. Automated appointment reminders, easy follow-ups, and integrations with systems like Denticon and Dentrix help boost patient engagement while cutting down administrative work.

Wellness

Spas, salons, gyms, and wellness centers rely on Emitrr to automate bookings, send reminders, and collect client feedback through SMS and email. This reduces no-shows, improves client relationships, and keeps daily operations running smoothly.

Education

Schools and colleges use Emitrr for calling, bulk messaging, two-way communication, and instant alerts. It helps keep students, parents, and staff updated on schedules, announcements, and events, promoting transparency and stronger engagement.

Legal Services

Law firms use Emitrr for secure messaging, VoIP calls, and automated appointment notifications. It protects sensitive client information while streamlining communication and reducing manual administrative tasks.

Real Estate

Real estate agents and brokers benefit from automated scheduling, reminders, and feedback collection. Emitrr keeps communication organized and ensures smoother experiences for buyers, sellers, and renters.

Home Services

Service professionals like plumbers, electricians, HVAC technicians, and cleaners use Emitrr to manage scheduling, send reminders, and follow up after jobs. This improves response times, reduces missed appointments, and keeps customers informed throughout the service process.

Retail

Retail businesses use Emitrr to automate order confirmations, delivery updates, and promotional messages. These capabilities help increase customer loyalty, drive repeat purchases, and create a seamless post-purchase experience.

Automotive

Car dealerships and service centers streamline test drive scheduling, service reminders, and follow-ups with Emitrr. This improves customer retention, strengthens communication, and elevates the overall customer journey.

Insurance

Insurance companies leverage Emitrr for policy renewal reminders, claims updates, and two-way communication. Personalized and bulk messaging saves time while keeping policyholders informed and engaged.

FAQs

Conclusion

Choosing the right phone system can have a real impact on how smoothly your business runs and how well it grows over time. While there are many Crexendo competitors and alternatives to Crexendo on the market, not all of them deliver the right balance of reliability, flexibility, and long-term value.

This is where Emitrr clearly stands out. Instead of acting like a basic Crexendo replacement, Emitrr functions as a true all-in-one communication platform. It combines built-in text messaging, AI-driven call handling, smart call routing, and HIPAA-compliant security into a single, easy-to-use system.  Designed to be simple to set up and effortless to scale, Emitrr works just as well for small clinics and service-based businesses as it does for growing teams and remote operations, making it a strong option for companies looking for something genuinely better than Crexendo.

Book a demo right away!