PolyAI Pricing: Pros, Cons & Best Alternative

Introduction to PolyAI Pricing

PolyAI is built for large organizations that want to use AI to answer lots of phone calls automatically and is quite popular with big healthcare systems and call centers. So if you are looking at PolyAI, you might have noticed that finding PolyAI cost information is not easy. This is because the platform does not list its pricing details publicly. 

While without its pricing details it can a bit difficult to evaluate the platform, this guide explains how PolyAI pricing works, what it usually means for businesses, and alternatives you can consider if you want more predictable costs.

AI Summary

Essentially, a lot of AI voice platforms use custom pricing. So, how much you pay depends on things like the number of calls, how complicated the system is, what integrations you need, and the level of support. This kind of pricing model works well for big organizations with steady call volumes. But for smaller businesses or fast-growing practices, it can make budgeting harder.

PolyAI Software Pricing

As mentioned before, PolyAI has not made its pricing information public. The cost of PolyAi is mostly based on how many minutes the AI handles on calls, the complexity of interactions with their AI, what support you want, and what systems you want to connect with. If you want to know the exact pricing quote, you have to talk to their sales team. 

The company does not share minimum contract sizes, setup fees, or how long contracts last. However, all plans come with maintenance, upgrades, monitoring, and 24/7 support.

Who is PolyAI Best Suited For

PolyAI is best-suited for large healthcare teams, businesses, and call centers. This is because its usage-based pricing is easier to manage when call volumes are high and predictable. It also helps if you have someone on your team who can forecast calls and manage vendor relationships.

However, for smaller clinics or businesses that want clear monthly costs, PolyAI’s pricing model can feel unpredictable.

Additionally, the way PolyAI bundles support and upgrades means you are expected to make a bigger commitment upfront. Along with this, there is no easy trial or self-service option available. To ensure costs do not get out of control, you will need to monitor usage. This is the reason why PolyAI is more suitable for organizations that are ready to handle cost and challenges that come when implementing AI.

PolyAI Pricing vs Emitrr Pricing: A Comparison

Since PolyAI charges based on usage, the more the AI talks on calls, the more you pay. If you want a more predictable HIPAA-compliant AI then a great alternative to PolyAI that you can consider implementing is Emitrr. 

Emitrr has clear per-user subscription plans, so you know exactly how much each user will cost each month or year. While PolyAI focuses mainly on voice automation. Emitrr focuses on communication that healthcare and other business teams use every day, like calling, routing, transcription, and compliance, and automating things like appointment scheduling, reminders, prescription refill queries, etc., helping reduce call volume by 40%. 

For teams that want transparency, predictable costs, and a reduction in call volume, Emitrr can be a solid PolyAI alternative. For teams where AI voice automation is the top priority and call volumes are very high, PolyAI may make sense.

Pros & Cons of PolyAI Pricing

Let us take a deeper look at the pros and cons of PolyAI so that you can make the right decision. 

Pros of PolyAI Pricing

• Bundled enterprise services: All PolyAI pricing plans include support, maintenance, and upgrades.
• Very natural voice quality: Users say the AI sounds much closer to a real person than many other bots. This makes caller interactions feel smoother and less “robotic.”
• Handles many calls on its own: In real use cases, PolyAI systems are able to resolve many routine calls without needing a human agent. This helps in reducing wait times and let front desk focus on other important tasks.
• Understands conversation well: Users report that PolyAI handles topic changes and interruptions better than older IVRs.
• Works with existing systems: PolyAI integrates smoothly with CRMs, phone systems, and other tech you already use, so your teams can keep working without interruptions. 
• Reliable support: Many reviewers note that the PolyAI support team was very helpful during onboarding and deployment.
• Multilingual support is built in: The platform supports many languages, which can be great for businesses with a diverse customer base.

Cons of PolyAI Pricing

• No published price transparency: The exact rates and tiers of PolyAI aren’t public, so buyers cannot easily compare total cost or budget before engaging sales.
• High entry cost: Many resources suggest contracts often begin at expensive, enterprise-scale budgets that may be out of reach for smaller healthcare practices or mid-market teams.
• Basic analytics: The dashboards show call volumes and outcomes, but for more in-depth insights, such as caller sentiment or detailed patterns, they aren’t strong according to some reviewers.
• Limited flexibility: Some reviewers say there’s no visual guide to fix issues, and because of this, teams often reach out to support for changes rather than doing it themselves.
• Performance lags: A small number of users mention latency in conversations and occasional slow responses.
• Not very suitable for smaller teams: Because pricing and deployment are custom and more targeted toward larger use cases, smaller teams may find the PolyAI pricing model harder to engage with.
• No free trial or clear starter plan: The platform does not offer any free trial or small starter plan, so you cannot test it before buying. 

Emitrr Pricing

While PolyAI’s price is not suitable for all and unpredictable, Emitrr offers clear and affordable pricing plans. 

For VoIP, Emitrr offers 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 
• Faxing

Apart from this, adding an AI agent to your workflow will cost you $199 a month. 

Emitrr is easy to understand and easy to budget. With it, businesses know exactly how much they will spend each month. Features like HIPAA compliance, call transcription, and routing are built in. You do not need multiple tools to handle calls, making workflows simpler and time-saving.

PolyAI is a strong choice if AI voice automation is your main focus and you have very high call volumes. Whereas, Emitrr is a practical alternative if you want predictable costs and features that help your team communicate and automate tasks every day.

How Emitrr Offers Better Value for Money as Compared to PolyAI?

Here are more reasons why we think Emitrr offers a better value for money compared to PolyAI:

Conversation AI Agent

Emitrr offers an exceptional conversational AI agent that understands medical context and can have natural-sounding conversations, helping you reduce level one calls efficiently. This AI can work 24/7 to handle appointment scheduling, answering FAQs, call routing, and other repetitive tasks. 

AI-Driven SMS & VoIP Capabilities

Apart from an AI agent, Emitrr also offers a plethora of AI-driven SMS and AI VoIP features, including AI call routing, AI call handling, IVR, automated messaging, AI call transfers, and more. You can either choose to have only the voice agent or add these additional features to your package to manage customer communication and engagement better. 

Take a look at what Emittr’s AI agent can do:

No hidden charges

Unlike Poly.AI, Emitrr offers transparent pricing and does not impose any hidden fees, including training or setup costs. All expenses are clearly outlined during the onboarding call, so customers know exactly what their monthly costs will be. This clarity helps ensure that your business budget remains unaffected by unexpected charges. 

Easy Integration with CRM/EHR/EMR Software

Emitrr seamlessly connects with over 500 tools and software such as Hubspot, Mailchimp, Athenahealth, Dentrix, Salesforce, etc., ensuring that your customer data syncs effortlessly and your business operations run smoothly without interruption.

Unparalleled customer support

Emitrr has a perfect 5/5 rating on Capterra, which showcases a commitment to exceptional customer support. With Emitrr, you’ll never feel stranded; our support team is available 24/7, ensuring you receive prompt and effective solutions to any challenges you may encounter.

FAQs

Conclusion

PolyAI pricing is built and suited for enterprise-level businesses that want a per-minute cost model with custom contracts. It can be a good choice for high-volume, high-budget healthcare operations and large businesses that need tailored automation. However, smaller or mid-sized businesses that want predictable costs, alternatives like Emitrr can be better. 

Book a demo with Emitrr to see in detail what it offers and how it can help you automate the level one calls and reduce call volume by 40%.