Top 10 3CX Alternatives For Your Business

Introduction

Business communication has changed fast, and while 3CX has been a popular choice for many companies, it’s not always the perfect fit. Some businesses find it expensive, hard to scale, or too complex for everyday use.

That’s why more teams are exploring smarter, easier 3CX alternatives, solutions that offer modern features, AI-powered tools, and simple, transparent pricing. Whether you’re a small business or a growing enterprise, there are plenty of 3CX competitors that make communication smoother, more affordable, and far more flexible.

In this guide, we’ll explore the best 3CX replacements available today and what makes each stand out as a better choice for your business.

What is 3CX?

3CX is a PBX (Private Branch Exchange) phone system that works over the internet using VoIP technology. In simple terms, it helps businesses handle calls, video meetings, and messages without relying on old-fashioned phone lines. It includes useful tools like call recording, live chat, and CRM integration to keep teams connected.

While 3CX is a solid choice for many, some businesses find it expensive, hard to customize, or complex to manage. That’s why more companies are searching for a 3CX alternative, a modern VoIP PBX replacement that’s easier to use, more affordable, and better suited for growing teams.

3CX Features

• Internet-Based Calling (VoIP): 3CX lets you make and receive calls using the internet instead of traditional phone lines, helping reduce call costs and improve flexibility.
• Video Conferencing: You can host online meetings, webinars, and video calls directly from 3CX without needing extra software, making remote collaboration easier.
• Live Chat and Messaging: 3CX allows businesses to chat with website visitors and customers in real time, helping improve support and response times.
• Call Recording and Reporting: It offers built-in call recording, call logs, and analytics to monitor performance and track customer interactions.
• Mobile and Desktop Apps: 3CX provides apps for Windows, macOS, Android, and iOS, so employees can make and manage calls from anywhere.
• CRM Integration: You can connect 3CX with popular CRM systems to automatically log calls, access customer details, and streamline workflows.
• IVR (Interactive Voice Response): 3CX includes auto-attendant features that route calls to the right department or person without manual help.
• Call Queues and Forwarding: It helps manage incoming calls efficiently, ensuring no customer is left waiting too long.
• Voicemail to Email: 3CX can send voicemail recordings directly to your email, making it easier to stay updated even when you’re not in the office.
• Unified Communications: All communication tools,  calls, video, chat, and email,  are integrated into one platform, simplifying business communication.

3CX Pros

• Cost Savings Compared to Traditional Systems: Since 3CX runs on the internet using VoIP, businesses can save money on hardware, maintenance, and long-distance calls.
• Wide Range of Features: It offers calling, video meetings, live chat, and CRM integration, all in one platform.
• Remote Work Friendly: With mobile and desktop apps, employees can make and manage calls from anywhere, which is great for hybrid or remote teams.
• Good Call Quality: When properly set up, 3CX delivers clear voice quality and reliable connections.
• Flexible Deployment: 3CX can be hosted on-premise, in the cloud, or on your own server, giving businesses multiple setup options.

3CX Cons

• Can Be Expensive Over Time: Add-ons, licenses, hosting, and maintenance costs can make 3CX pricing higher than expected, especially for small businesses.
• Complex Setup for Non-Technical Users: Installing, configuring, and managing the system can be difficult without IT experience.
• Limited Customization: 3CX isn’t very flexible for businesses that want to add custom integrations or modify features.
• Missing Core Features Without Add-Ons: Some important functions, like advanced analytics or integrations, often require paid add-ons.
• Customer Support Can Be Slow: Some users mention delays in response or limited direct support options, leading businesses to look for a better 3CX alternative.

3CX Pricing

3CX has the following pricing plans: 

• 3CX Pro (8 SC): $350 per year
• 3CX Enterprise (8 SC): $425 per year
• 3CX Pro (16 SC): $750 per year
• 3CX Enterprise (16 SC): $950 per year
• 3CX Pro (128 SC): $5,995 per year
• 3CX Enterprise (128 SC): $7,495 per year

3CX Integrations

• Salesforce
• Zoho CRM
• Microsoft Dynamics 365
• Zendesk
• HubSpot CRM
• Bitrix24
• Microsoft 365

3CX Customer Support Channels

• Knowledge Base
• Community Forum
• Live Chat
• Email Support
• Support Portal
• Documentation & User Guides
• Video Tutorials
• Partner Support (for licensed users) 

3CX Ratings

3CX has an overall rating of 4.4/5 on Capterra. 

3CX Reviews

“Full-featured Hosted SIP VOIP solution”

“I would avoid 3CX if you are MSP. Maybe still great if you are under 10”

Source: Capterra

Why Do Businesses Seek a 3CX Alternative?

Many businesses today are rethinking their communication tools and starting to explore a 3CX alternative because, while 3CX is a well-known VoIP PBX system, it doesn’t always meet every company’s needs in terms of cost, flexibility, and ease of use.

May Be Expensive for Small or Growing Businesses

While 3CX offers a strong VoIP PBX system, its pricing can quickly add up for small or growing teams. Businesses often find themselves paying extra for licenses, hosting, and add-ons. Over time, many realize there are cheaper alternatives to 3CX that deliver similar or even better value without the high ongoing costs.

Offers Limited Flexibility for Customization

Many users feel that 3CX lacks flexibility when it comes to custom setup or integrations. If your business wants to tailor features or connect custom tools, 3CX can be restrictive. This pushes companies to explore 3CX competitors that provide more open, adaptable platforms or even open-source alternatives to the 3CX phone system.

Struggles to Scale with Business Growth

As businesses expand, managing and scaling 3CX can become challenging. Adding new users, lines, or advanced telephony functions often requires extra configuration or costs. Growing teams often switch from 3CX to a cloud PBX alternative that scales easily and keeps operations smooth without technical complexity.

Misses Core Features Without Add-Ons

Out of the box, 3CX misses some core capabilities that businesses expect today like CRM integrations, call analytics, or advanced reporting. You usually have to buy add-ons or upgrades, which increases total cost. This makes companies look for 3CX replacements that include these essential features at no extra charge.

Can Be Complicated for Everyday Users

For non-technical teams, 3CX’s setup and management can feel complicated. Even simple tasks like call routing or setting up voicemail may require admin help. Many businesses therefore, seek alternatives to 3CX that are easier to use, require less maintenance, and offer better customer support.

What features to Look For in a 3CX Alternative?

AI-powered Call Routing & Virtual Receptionist

Smart 3CX alternatives use AI to route calls automatically based on caller intent or department. This ensures customers reach the right person faster without long hold times. It saves your team time and improves the overall calling experience compared to the traditional 3CX setup.

Real-time Sentiment Analysis on Calls

AI tools can detect tone, mood, and emotion during a live call. This helps agents understand how customers feel and respond in a more personal way. It’s a modern touch missing in many systems similar to 3CX.

Automatic Call Summaries & Transcriptions

AI-generated summaries and transcripts make post-call documentation effortless. Your team can easily track important details and follow-ups without manual note-taking. It’s a big upgrade when choosing a replacement for 3CX.

AI-Driven Agent Coaching & Feedback

AI listens to calls and provides real-time tips to agents, helping them improve communication on the spot. It boosts confidence, reduces mistakes, and enhances customer service quality. This feature gives 3CX competitors an advantage.

Predictive Analytics for Call & Customer Behaviour

AI predicts when call volumes will rise or what customers might need next. It helps your business stay prepared and allocate resources smartly. This forward-thinking feature is often absent in older 3CX replacements.

Scalability

Your phone system should grow with your business. The best 3CX alternatives for small businesses make adding users, extensions, and features easy and affordable, without complex setup.

CRM and App Integrations

Many 3CX competitors integrate smoothly with tools like Salesforce, HubSpot, or Zoho. This keeps all your customer data connected and improves efficiency across teams.

Unified Communications

The best business phone systems instead of 3CX combine calls, messaging, and video conferencing in one place. This keeps communication simple and boosts team collaboration.

Mobile and Remote Access

With mobile and desktop apps, your team can take business calls or join meetings from anywhere. It’s perfect for hybrid or remote work setups where flexibility matters.

Call Analytics and Reporting

Detailed reports show call analytics like call duration, wait times, and agent performance. These insights help businesses improve communication and deliver better customer experiences.

Voicemail to Email

Voicemail messages are automatically sent to your email inbox, making them easy to access anytime. It’s a convenient feature that keeps communication flowing even when you’re away.

IVR and Auto-Attendant

Interactive voice menus make it easy for callers to reach the right person without waiting. Modern AI-driven IVRs provide a more natural and personalized experience.

10 Best 3CX Alternatives

1. Emitrr
2. RingCentral
3. Nextiva
4. JustCall
5. MightyCall
6. OpenPhone
7. 8×8
8. Dialpad
9. GoTo Connect 
10. Ooma

1. Emitrr

Emitrr Overview

Emitrr is a modern VoIP communication platform and one of the best 3CX alternatives for small and growing businesses. It offers smart features like AI-powered VoIP, call trees, call analytics, voicemail-to-text, and smart call routing, making every interaction smoother and more efficient.

With automated reminders, two-way texting, and HIPAA-compliant messaging, it’s perfect for healthcare, wellness, and service-based teams. Easy to set up and use, it helps reduce no-shows, save time, and keep teams connected.

Highly rated on Capterra, GetApp, Software Advice, and Tekpon, Emitrr is a powerful yet simple 3CX replacement that delivers advanced communication, automation, analytics, and more in one platform.

Emitrr Key Features

AI Agent – Built to Match Your Business Needs

With Emitrr, you can build a fully customized AI agent that matches the way your business communicates. Whether you choose to start fresh or use an industry-specific template, everything stays under your control.

You decide:

• How it connects with customers – via phone calls or SMS
• What it says – using your own personalized prompts and responses
• Where it pulls information from – like your FAQs, services, or other resources
• What actions it performs – such as booking appointments, sending messages, or following up on missed calls

AI VoIP Features 

• AI Call Routing: AI call routing automatically identifies whether a caller is new or existing and connects them to the right person or department. No more manual transfers or wasted time.
• AI Call Handling: With AI call handling, routine calls like FAQs, appointments, or cancellations are managed instantly. It can also be customized to handle more complex conversations when needed.
• AI Call Forwarding: AI call forwarding uses context to decide where a call should go, routing VIPs to priority lines or escalating urgent calls without delay.
• AI Summaries & Transcripts: AI summaries and transcripts turn lengthy conversations into clear notes and accurate call records, saving your team time.
• AI Call Screening: Block out spam and robocalls with AI call screening, ensuring your team only answers genuine calls that matter.
• Auto Dialer: The auto dialer speeds up outreach by removing manual dialing, letting staff place calls instantly with one click.
• AI SMS Nudges: Instead of keeping callers waiting, AI SMS nudges give them the option to switch to text, keeping the conversation alive without long holds.
• Smart Phone Trees: Smart phone trees replace clunky button menus with intelligent guidance, smoothly directing callers to the right destination.
• Custom Extensions: Assign unique call extensions to team members, complete with personalized settings tailored to their schedules and roles.
• AI Call Recording: AI call recording stores every conversation, flags potential compliance issues, and creates a searchable library for training and quality checks.
• AI Call Queues: AI call queues reduce long hold times by solving simple requests automatically and sending updates if someone hangs up.
• AI Data Collection: AI data collection gathers details like demographics, insurance, or history before staff even answer, making calls faster and smoother.
• Dashboards & Reports: Dashboards and reports show answered, missed, or dropped calls at a glance, helping you spot issues and improve performance.
• Missed-Call-to-Text: If a call goes unanswered, missed-call-to-text sends an automatic SMS follow-up so patients never feel ignored.
• Call Pop: Call pop displays caller details instantly on screen, allowing staff to greet patients by name and work more efficiently.
• EHR/EMR/PMS Integrations: Integrations with EHR, EMR, and PMS systems connect your phone system with your existing software for seamless workflows.

Emitrr Pros

• Reliable Uptime: Enjoy peace of mind with a 99.99% uptime guarantee that keeps your communication consistent and interruption-free.
• User-Friendly Interface: Navigate effortlessly with a simple, intuitive dashboard that’s easy for anyone to use, with no steep learning curve.
• HD Call Quality: Make and receive calls with crisp, professional audio for a better customer experience.
• Fast & Easy Setup: Get started quickly with streamlined onboarding, minimal setup time, and helpful training.
• Seamless Integrations: Connect easily with your existing CRM, EHR, or PMS tools to keep workflows smooth and efficient.
• Affordable Pricing: Choose from flexible, cost-effective plans designed to fit the needs of small and growing businesses.
• All-in-One Communication: Manage calls, texts, and reviews in one unified platform; no need to juggle multiple tools.

Emitrr Cons

• Evolving VoIP Capabilities: Some advanced VoIP features are still being improved, so they might not be as polished yet.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• Facebook
• HouseCall Pro
• And more!

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

2. RingCentral

RingCentral Overview

RingCentral is one of the most trusted names in business communication, bringing voice, video, and messaging together in one platform. Many organizations choose it as a 3CX alternative because of its reliability, rich set of features, and seamless integrations with tools like Microsoft 365 and Salesforce. It provides teams with a smooth, professional way to stay connected, whether they’re in the office or working remotely.

RingCentral Key Features

• Cloud-Based VoIP Calling: A powerful phone system featuring smart call routing, forwarding, and voicemail-to-email for seamless communication.
• High-Definition Video Meetings: Conduct crystal-clear video conferences with screen sharing, breakout rooms, and webinar support.
• Instant Team Messaging: Promote real-time collaboration with chat, file sharing, and task management tools to keep teams aligned.
• Call Flip & Live Monitoring: Effortlessly transfer calls between devices and monitor live conversations for training or support.
• Business SMS & MMS: Send and receive text or multimedia messages directly through the RingCentral platform.

RingCentral Pros

• Unified Communication Hub: Combines calling, messaging, video meetings, and contact center features into one cohesive platform.
• Designed to Scale with Growth: Flexible enough to support businesses of any size, from small startups to large global enterprises.
• Robust Integration Network: Connects effortlessly with over 200 popular apps like Salesforce, Microsoft Teams, HubSpot, and Slack to streamline workflows.

RingCentral Cons

• Challenging Setup for Non-Technical Users: The initial setup can be complex and may require IT expertise to get everything running smoothly.
• Limited Integration with Specialized Tools: Connections with niche or custom software might not work flawlessly.
• Customer Support Can Be Hit or Miss: Although support is available 24/7, users occasionally face delays or unresolved tickets.
• Inconsistent Call Performance: Some users experience dropped calls or audio issues, particularly during high-traffic periods.
• Basic Analytics and Reporting: The reporting tools provide limited insights, which may not meet the needs of data-driven teams.
• Mobile App Could Be Smoother: Despite offering many features, the app’s interface can feel clunky and occasionally unstable.

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary pricing plans for RingCentral MVP (Message, Video, Phone):

1. Essentials – Starting at $19.99 per user/month (limited to 20 users)
2. Standard – Starting at $27.99 per user/month
3. Premium – Starting at $34.99 per user/month
4. Ultimate – Starting at $49.99 per user/month

RingCentral Integrations

RingCentral offers API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

RingCentral Ratings

This software has an overall rating of 4.2/5 on Capterra.

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

3. Nextiva

Nextiva Overview

Nextiva is a business phone system designed to make communication simple, reliable, and flexible. It combines calls, messages, and video meetings so teams can stay connected from anywhere. Many businesses consider it a dependable 3CX alternative because it offers powerful analytics, smart automations, and seamless integrations that help everything run smoothly as your company grows.

Nextiva Key Features

• Auto Attendant (IVR): Set up custom greetings and call menus to automatically route callers to the right destination.
• Call Routing & Queues: Efficiently direct calls to the right teams and manage high call volumes with organized queues.
• Call Forwarding & Transfers: Easily redirect calls to another device or team member for uninterrupted communication.
• Voicemail-to-Email & Transcription: Receive voicemail messages directly in your inbox or as text transcripts for quick access.
• Number Porting: Retain your existing phone numbers when moving to a new system for a seamless transition.
• Local & Toll-Free Numbers: Choose from local or toll-free numbers to enhance your business reach and credibility.

Nextiva Pros

• Unified Communication Platform: Centralizes calls, texts, emails, and customer interactions in one convenient dashboard.
• Comprehensive Reputation Management: Simplifies collecting and managing reviews to strengthen your online presence.
• Customizable & Scalable: Offers message templates and CRM integrations to adapt the system to your specific business needs.
• Dedicated Customer Support: Ensures prompt assistance across multiple channels to maintain smooth operations.

Nextiva Cons

• Expensive for Small Teams: Pricing can feel high for smaller businesses that don’t need all the premium capabilities.
• Simplistic Automation: Text automation tools are fairly basic and may struggle with complex workflows.
• Few Review Platform Connections: Integrations are limited to select major review sites, reducing flexibility for reputation management.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

• Essential – Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional – Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise – Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate – Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

Nextiva Ratings

Nextiva has an overall rating of 4.6/5 on Capterra. 

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

4. JustCall

JustCall Overview

JustCall is a cloud-based phone system built to help sales and support teams manage calls and messages effortlessly. Designed as a smart 3CX alternative, it allows teams to make calls, send texts, and track conversations directly from their browser or CRM. With features like auto dialing, call recording, analytics, and CRM integrations, JustCall keeps communication organized and efficient for growing businesses.

JustCall Key Features

• Smart Call Routing: Automatically directs calls to the right person or department to reduce wait times and boost efficiency.
• Detailed Call Recording: Records all calls for quality assurance, compliance, and staff training purposes.
• Interactive Voice Response (IVR): Offers a guided menu system to help callers quickly connect with the appropriate team.
• Automated Text Messaging: Sends reminders, follow-ups, and updates automatically to save time and minimize manual tasks.

JustCall Pros

• Easy & Fast Setup: Simple onboarding with a user-friendly interface that doesn’t require technical knowledge.
• Smooth CRM Integration: Connects effortlessly with major CRMs to keep all customer interactions centralized.
• Budget-Friendly for Small Teams: Offers affordable plans ideal for startups and growing businesses.
• Global Communication Coverage: Supports international phone numbers with voice and SMS features in multiple countries.
• Responsive Customer Support: Provides quick help through phone, email, and live chat for uninterrupted operations

JustCall Cons

• Inconsistent Call Quality: Occasional dropped calls or slight delays can occur, especially on slower internet connections.
• Limited SMS Features on Lower Plans: Advanced text automation tools are only available in higher-tier subscriptions.
• No Free Plan Option: The absence of a complimentary plan may make it less appealing for startups or smaller teams with tight budgets.

JustCall Pricing Plans

JustCall Pricing plans offer the following:  

• Essentials: $29/user/month
• Team: $39/user/month
• Pro: $69/user/month
• Business: Custom pricing

JustCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Pipedrive
• Slack
• Zapier
• Freshdesk
• Intercom
• Zendesk

JustCall Support Channels

• Live Chat
• Email Support
• Phone Support
• Help Center & Documentation

JustCall Ratings

JustCall has an overall rating of 4.2/5 on Capterra.

JustCall Reviews

“Amazing telephony solution for small businesses”

“Excellent solution and excellent customer support”

5. MightyCall

MightyCall Overview

MightyCall is a cloud-based phone system built for small businesses that need simple and reliable communication. It allows you to manage calls, texts, and voicemails from any device without extra equipment. With tools like call routing, virtual numbers, and auto attendants, it’s a practical and easy-to-use 3CX alternative for teams that are growing and want flexibility.

MightyCall Key Features

• Professional Business Numbers: Choose from local, toll-free, or vanity numbers to establish a credible business presence and build customer trust.
• Reliable VoIP Calling: Make crystal-clear voice calls over the internet from any device, no traditional phone lines needed.
• Smart Call Forwarding: Automatically route calls to your mobile, landline, or team members so important conversations are never missed.
• Automated Virtual Receptionist: Set up custom greetings and call menus to direct callers efficiently and create a polished first impression

MightyCall Pros

• Fast & Simple Setup: Launch your phone system in minutes with an intuitive interface that requires no technical expertise.
• Tailored for Small Businesses: Built for smaller teams, providing essential features without unnecessary complexity.
• Affordable & Flexible Plans: Offers budget-friendly options with unlimited calling and texting to fit different business needs.
• Work from Any Location: Stay connected on any device through a fully cloud-based, mobile-friendly platform perfect for remote or hybrid teams.
• Responsive Customer Support: Access dependable assistance via chat, email, or a comprehensive online help center whenever needed.

MightyCall Cons

• Limited Scalability for Large Teams: Best suited for small businesses and may struggle to handle high call volumes in large call centers.
• No Built-In Video Conferencing: Relies on third-party platforms like Zoom for video meetings.
• Moderate Integration Options: Connects with CRMs like HubSpot and Salesforce, but offers fewer integrations compared to bigger competitors.
• Missing Advanced Capabilities: Lacks enterprise-level tools such as predictive dialing and whisper coaching.
• Extra Charges for International Calls: Frequent overseas calling can add up quickly, making it important to review global rates in advance.

MightyCall Pricing

There are four MightyCall pricing options to choose from: 

• Core: $15
• Pro: $23
• Power: $30 
• Enterprise: Custom-made plans 

MightyCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Zapier
• Google Contacts
• Microsoft Outlook

MightyCall Support Channels

• Live Chat Support
• Email Support
• Help Center / Knowledge Base
• Support Ticket System
• Onboarding Assistance (for new users)

MightyCall Ratings

MightCall has 3.8/5 overall ratings. 

MightyCall Reviews

“Missing important call center functionality, and poor support”

“Pleased With MightyCall”

Source: Capterra

6. OpenPhone

OpenPhone Overview

OpenPhone ​​is a modern business phone system designed for startups and small teams that value simplicity and flexibility. It’s a great 3CX alternative because it brings calling, texting, and contact management together in one easy-to-use app. With shared inboxes, custom numbers, and smooth integrations with tools like HubSpot and Slack, OpenPhone helps teams communicate clearly and stay organized from anywhere.

Key Features of OpenPhone

• Automated Virtual Receptionist: Greets callers and routes them to the right person or department automatically.
• Smart Call Routing: Efficiently distributes incoming calls to the most suitable team or staff member.
• Call Outcome Tracking: Lets agents log call results for better follow-up and performance visibility.
• Detailed Call History: Keeps complete records of each call, including time, date, and duration.
• Real-Time Call Monitoring: Enables supervisors to listen in on live calls for quality assurance and coaching.
• Secure Call Recording: Stores conversations safely for training, compliance, and performance reviews.

OpenPhone Pros

• Cost-Effective & Feature-Rich: Offers powerful communication tools at an affordable price.
• Effortless Text Messaging: Delivers dependable and easy-to-use business SMS functionality.
• Easy Number Management: Simplifies the organization and control of multiple business phone lines.
• Clear Audio & Seamless App Experience: Provides high-quality call cla

OpenPhone Cons

• Challenging Setup & Support: Some users experience hurdles during onboarding and occasional delays or issues with customer assistance.
• Limited Flexibility in Policies: Cancellation and service terms can feel restrictive for certain businesses.
• Repetitive Notifications: Automated messages may sometimes send duplicates, causing minor confusion.
• Verification Limitations: Certain platforms don’t recognize OpenPhone numbers, requiring users to verify with personal phone numbers instead.

OpenPhone Pricing

OpenPhone offers different pricing options:

• Starter: $15 Per user/per month
• Business: $ 23 per user/per month
• Enterprise: Custom Pricing

OpenPhone Integrations

OpenPhone integrates with other business software and apps, which include, but are not limited to: 

• Hubspot
• Gong
• Google Contacts
• Salesforce
• Slack 

OpenPhone Customer Support Channels

• Knowledge Base
• Phone Support
• Email Support 

OpenPhone Ratings

This software has an overall rating of 4.2/5 on Capterra.

OpenPhone Reviews

“If you want a reliable long-term platform, this isn’t the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don’t be fooled by the price, you pay for what you get. I wouldn’t recommend this platform to my worst enemy…IT ABSOLUTELY SUCKS!!!!”

“Do NOT waste your time or business with OpenPhone – I’ve lost a lot of money“

Source: Capterra 

7. 8×8

8×8 Overview

8×8 8×8 is a unified communications platform that brings together cloud-based phone services, video meetings, team messaging, and contact center tools in one system. Known for its strong security, global reach, and reliable call quality, it stands out as a trusted 3CX alternative for businesses with multiple teams and locations.

8×8 Key Features

• Automated Attendant: Welcomes callers and routes them to the appropriate person or department automatically, reducing missed calls and improving efficiency.
• Advanced Call Center Management: Offers powerful tools to track performance, monitor agents, and enhance overall customer experience.
• Easy Call Conferencing: Instantly connect multiple participants for smooth, productive group conversations

8×8 Pros

• Easy and Flexible Setup: Fast to deploy and simple to manage, making it ideal for teams and businesses of all sizes.
• Crystal-Clear Call Quality: Provides reliable, high-definition voice calls across any distance for consistent professionalism.
• Robust Feature Suite: Includes messaging, analytics, and other essential tools to streamline daily operations.
• Seamless Mobile Integration: Syncs effortlessly across mobile apps and VoIP devices, ensuring uninterrupted connectivity on the go.

8×8 Cons

• Billing Errors: Some users report incorrect or duplicate charges, leading to unnecessary frustration.
• Unresolved Payment Disputes: Customers have faced unauthorized charges that remained uncorrected despite multiple follow-up attempts.
• Unhelpful Automated Responses: Email replies are often generic and fail to address the actual issue.
• Inconsistent Customer Support: Support agents occasionally misdiagnose problems or don’t follow through on promised fixes.
• Misplaced Blame on Customer Devices: Technical issues are sometimes attributed to outdated hardware instead of being properly investigated.
• Overall Unsatisfactory Support: Many users describe their experience as frustrating and unproductive, with issues left unresolved

8X8 Pricing

• This phone cloud service offers different pricing packages. The basic 8X8 pricing package starts at $24 per month for limited features. 

8X8 Integrations

This phone cloud system offers various integration options, including: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8×8 Support Channels

• Support Portal
• Live Chat
• Phone Support
• Community Forum
• Email Support
• Knowledge Base
• Social Media Support

8X8 Ratings

8×8 has an overall rating of 4.0/5 on Capterra.

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

8. Dialpad

Dialpad Overview

Dialpad is an AI-powered cloud communication platform built for modern businesses that want smarter and faster conversations. It’s a strong 3CX alternative that combines calling, messaging, and meetings in one unified workspace. With AI features like live transcription, call summaries, and sentiment analysis, Dialpad helps teams save time, enhance customer interactions, and stay productive from anywhere.

Dialpad Key Features

• AI-Driven Voice Intelligence: Transcribes calls in real time and delivers actionable insights, letting you stay engaged without manual note-taking.
• All-in-One Communication Platform: Integrates calling, messaging, and video meetings into a single, easy-to-use interface.
• Voicemail-to-Text: Instantly converts voicemail messages into text, making it easy to review and respond anytime, anywhere.
• Smart Call Routing & Queues: Automatically connects callers to the right team or department, reducing wait times and improving overall customer satisfaction.

Dialpad Pros

• Intuitive Dashboard: Features a clean, easy-to-navigate interface designed for effortless use, even by beginners.
• AI-Based Transcriptions: Automatically captures and organizes call details, streamlining follow-ups and boosting accuracy.

Dialpad Cons

• Not Ideal for Call Centers: Missing advanced tools such as customizable dashboards and in-depth queue management.
• Challenging Setup for Large Teams: Scaling up can require manual adjustments, slowing down deployment.
• Internet-Dependent Performance: Poor network connections can cause dropped calls or reduced sound quality.
• Limited Global Reach: Lacks extensive international calling features, which may affect global operations.
• Expensive for Smaller Teams: Higher-tier plans can be costly for startups or businesses with tight budgets.

Dialpad Pricing

Dialpad Pricing plans are as follows: 

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with a bunch of CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho

Dialpad Customer Support Channels

• Live chat
• Help Center
• Call
• FAQs

Dialpad Ratings

This software has an overall rating of 4.2/5 on Capterra.

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

9. GoTo Connect

GoTo Connect Overview 

GoTo Connect is a unified cloud phone system designed for businesses that need reliable, all-in-one communication. It brings together voice, video, messaging, and meetings in a single platform, making teamwork easy across different devices. With features like call routing, analytics, and integrations with popular apps, GoTo Connect is a seamless and user-friendly 3CX alternative for businesses looking for a flexible communication solution.

GoTo Connect key features

• High-Definition VoIP Calling: Delivers crystal-clear audio over the internet, removing the need for traditional phone systems.
• Local & Toll-Free Number Options: Set up or port local business numbers and toll-free numbers to make your business more accessible to customers.
• Smart Routing & Auto-Attendant: Uses customizable call flows to automatically direct callers to the right department or team member.
• Seamless Call Forwarding & Transfers: Effortlessly redirect calls to colleagues or external numbers so important conversations aren’t missed.
• Efficient Call Queues & Hold Music: Handle high call volumes smoothly with queue management and professional hold music or announcements.

GoTo Connect Pros

• All-in-One Communication Platform: Combines calling, video conferencing, and messaging in one place to simplify workflows and reduce tool clutter.
• Easy for Teams & Admins: Offers a straightforward, intuitive interface that’s simple for employees to use and effortless for admins to manage.
• Consistent, High-Quality Audio: Maintains clear and reliable call quality, even during busy hours or remote operations.

GoTo Connect Cons

• Expensive for Small Teams: Pricing may be high for smaller businesses that only need essential calling features.
• Basic SMS Functionality: Messaging tools are limited and lack support for advanced SMS campaigns or automation.
• Occasional App Performance Issues: The mobile and desktop apps can sometimes lag or freeze during intensive use.
• Limited Contact Center Tools: Lacks the advanced capabilities found in specialized contact center platforms.

GoTo Connect Pricing

GoTo Connect pricing plans offer: 

• Connect Phone System – $26 per user/month
• Connect CX – $34 per user/month
• Connect Contact Center – $80 per user/month

GoToConnect Integrations

• Microsoft Teams
• Salesforce
• Google Workspace
• Slack
• Zendesk
• Zoho CRM
• Zapier
• Microsoft Outlook
• Microsoft 365
• Google Calendar
• Google Contacts

GoTo Connect Support Channels

• Help Center
• Live Chat Support
• Phone Support
• Email Support
• Community Forum
• Knowledge Base
• Ticket Submission System

GoTo Connect Ratings

This software has an overall rating of 4.5/5 on Capterra. 

GoTo Connect Reviews

“Perfect Product for All-in-out”

“Poor choice of phone system”

Source: Capterra

10. Ooma

Ooma Overview

Ooma is a reliable cloud-based phone system known for its easy setup and excellent call quality. It’s often chosen as a 3CX alternative by small businesses looking for a professional yet affordable way to manage calls, voicemails, and virtual numbers. With features like auto attendants, mobile apps, and voicemail forwarding, Ooma makes business communication simple, dependable, and hassle-free, no complex hardware or long-term contracts required.

Ooma Key Features

• Call Center Management: Includes intelligent routing, agent monitoring, and queue management to enhance call center efficiency and customer experience.
• Conference Calling: Host real-time group calls with team members or clients for better collaboration and communication.
• Call Recording: Capture and store calls securely for training, compliance, and quality review purposes.
• Caller ID: Displays caller names and numbers to help identify, prioritize, and manage incoming calls more effectively

Ooma Pros

• Cost-Effective International Calling: Offers low per-minute rates for global communication, perfect for businesses with international clients.
• Complimentary Toll-Free Number: Every business plan includes a free 800 number to enhance your company’s professional image.
• Simple, Hassle-Free Setup: Easy to install and configure, enabling businesses to get started quickly without technical complications.

Ooma Cons

• Missing Advanced Tools: Lacks some of the higher-end features that expanding or high-volume teams may require.
• No Call Hold or Transfer Options: The absence of essential functions like holding or transferring calls can disrupt operations and impact service quality.
• Less Intuitive Interface: The dashboard can be difficult to navigate, making it challenging for users to fully utilize the platform.
• Inconsistent Customer Support: Many users report slow response times and unhelpful or unprofessional support experiences.
  

Ooma Pricing

Ooma offers a few different pricing plans for its business phone solutions, catering to small and medium-sized businesses. Here’s a breakdown of the main plans:

• Ooma Office – $19.95 per user/month
• Ooma Office Pro – $24.95 per user/month
• Ooma Office Pro Plus – $29.95 per user/month

Ooma Integrations

Ooma can be integrated with many third-party tools, including:

• Salesforce
• Intuit quickbooks
• HubSpot
• Zoho
• And more!

Ooma Support Channels

• Chat
• Email/Help Desk,
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

Ooma Ratings

Ooma has an overall rating of  4.5/5 on Capterra. 

Ooma Reviews

“Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.”

“I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out.”

Source: Capterra

What Makes Emitrr The Best 3CX Alternative? 

If you’re searching for a 3CX alternative that truly fits your business needs, Emitrr is a strong contender. Whether you’re running a small team or scaling quickly, it simplifies communication and keeps everything running smoothly. Here’s what makes it stand out from other 3CX competitors in the market:

AI Agent to Make Your Job Easier

• Inbound Call Management: AI intelligently handles incoming calls by routing them to the right person or department. Customers get quick, accurate responses without long wait times, helping teams save time and improve satisfaction.
• Express Agent: An advanced AI assistant designed to answer questions instantly and accurately. It helps customers get the information they need right away, reducing workloads for your support staff and speeding up response times.
• Healthcare Receptionist: A specialized AI built for healthcare practices that manages appointments, sends reminders, and answers patient questions securely. It helps clinics stay organized while ensuring a smooth and professional patient experience.

All-in-One Communication Toolbox

Everything you need, calls, texts, voicemails, reminders, and automation, is available in one easy dashboard. There’s no need to juggle multiple apps or buy extra add-ons like with 3CX. This all-in-one setup keeps things simple, saves time, and helps your team stay connected effortlessly. It’s a modern, flexible alternative to 3CX that’s built for productivity.

24/7 Reliable Customer Support

Help is always available through chat, phone, or email, no matter the time of day. Unlike some 3CX competitors that limit support to business hours, this approach ensures immediate assistance when you need it most. You can count on fast, reliable responses that keep your communication system running smoothly around the clock.

Smart Call Handling for Smooth Operations

Intelligent call routing, warm transfers, and queue management make handling calls seamless. Every caller is directed to the right team quickly, avoiding long waits and dropped leads. It’s exactly what businesses need from a 3CX replacement for VoIP PBX, providing smoother, smarter call management.

Business Texting Made Effortless

Texting tools like bulk messages, auto-replies, and triggered responses make it easy to communicate with leads or clients. Everything happens in one place, keeping conversations organized and professional. This feature-rich system is a practical 3CX alternative for businesses that rely heavily on texting for daily communication.

AI-Powered VoIP That Saves You Money

Advanced AI-driven VoIP delivers crystal-clear calls while keeping costs low. There’s no compromise on quality,  just reliable communication that fits your budget. For teams searching for a cheaper alternative to 3CX, this solution offers high performance without unnecessary expenses.

Simple and Transparent Pricing

Clear pricing with no hidden fees or confusing tiers makes budgeting easier. You know exactly what you’re paying for, unlike 3CX pricing, which often adds up through licenses and add-ons. It’s a straightforward approach that gives growing businesses more control and confidence.

Which Industries Are Catered By Emitrr?

Emitrr is transforming how businesses communicate, bringing greater efficiency, better customer experiences, and smoother workflows across a wide range of industries. Here’s how different sectors are using Emitrr to stay connected and stay ahead:

Healthcare

Emitrr is designed with healthcare professionals in mind. With HIPAA-compliant texting, VoIP calling, and automated appointment reminders, staying in touch with patients is easy and secure. It integrates effortlessly with tools like Denticon and Dentrix, making follow-ups, billing, and reputation management seamless, all while improving patient engagement.

Wellness

For spas, salons, fitness centers, and wellness businesses, Emitrr automates bookings, sends timely appointment reminders, and collects client feedback through SMS and email. It helps reduce no-shows, keeps clients engaged with personalized messages, and ensures smooth day-to-day operations behind the scenes.

Education

Schools and colleges use Emitrr to send bulk SMS, two-way messages, and real-time alerts. It’s a reliable way to keep students, parents, and staff informed about schedules, announcements, and events, boosting transparency and community engagement.

Legal Services

Law firms trust Emitrr for secure messaging, VoIP communication, and automated appointment updates. It simplifies client interactions, protects sensitive information, and cuts down admin work with smart follow-up automation.

Real Estate

Emitrr helps real estate agents and brokers manage appointments, reminders, and feedback, all on autopilot. It improves communication with clients and keeps everything organized, leading to a smoother experience for buyers, sellers, and renters alike.

Home Services

For service professionals, like plumbers, electricians, HVAC technicians, and cleaners, Emitrr automates scheduling, sends appointment reminders, and handles post-job follow-ups. It helps reduce no-shows, improve response times, and keep clients updated at every step.

Retail

Retail businesses use Emitrr to send order confirmations, delivery updates, and promotional offers automatically. These features drive customer loyalty, increase repeat purchases, and create a smoother journey from checkout to delivery.

Automotive

Car dealerships and service centers use Emitrr to manage test drive bookings, service reminders, and customer follow-ups. It enhances communication, improves retention, and streamlines operations, making customer service feel effortless.

Insurance

Emitrr supports insurance providers with automated alerts for policy renewals, claims updates, and client messaging. Mass texting and two-way communication help teams save time while keeping policyholders well-informed and engaged.

Frequently Asked Questions 

Conclusion

Choosing the right communication system can make a big difference in how your business runs. While 3CX is a well-known option, many companies now prefer simpler, smarter, and more flexible solutions.

Among all the 3CX alternatives, Emitrr stands out as the best choice. It offers AI-powered call handling, all-in-one communication tools, and easy setup, all at a fair price. With Emitrr, your business gets reliable, modern communication without the hassle or hidden costs.

Book a demo today!