10 Best Call Forwarding Software For Your Business

Introduction

In today’s fast-paced world, staying connected is crucial, and call forwarding software make it easy. Whether you’re in the office or on the go, this service ensures your calls reach the right person every time, improving customer service and keeping your business running smoothly.

A call forwarding service for business redirects your incoming calls to another number or device, like your mobile phone or voicemail. This way, no matter where you are, you’ll never miss an important call, keeping your business connected and responsive.

According to Small Business Trends, 70% of businesses using call forwarding say it boosts customer satisfaction by managing calls better, and to highlight the importance of remote teams, approximately 50% of businesses also use call forwarding services.

In this article, we’ll explore what call forwarding software is, types of call forwarding services,a detailed analysis of the top 10 call forwarding software, and more. Let’s delve right into it. 

What is a Call forwarding Software?

Call forwarding software is basically a cloud-based solution that is capable of automatically routing calls to designated numbers, extensions, or devices. It not only allows businesses to ensure seamless communication by routing calls to respective individuals or departments. 

Unlike traditional call forwarding, modern business call forwarding solution offers robust capabilities such as smart routing, scheduling, IVR, voicemail transcription, call analytics, and more!!

Features to Look For in Call Forwarding Software

Reflect on these features while selecting the best call forwarding software company that will become a boon for your business: 

Call Routing

Call forwarding software should have efficient call routing capabilities. This feature helps direct incoming calls to the appropriate person or department based on pre-set rules, ensuring that no call is missed and that customers are quickly connected to the right team.

Call Attendant

A call forwarding service for business with a call attendant feature ensures that all incoming calls are answered promptly and directed to the correct extension. This helps businesses maintain a professional image while handling calls efficiently.

Call Quality

Good call quality is essential for any call forwarding service. High-quality calls ensure clear communication between your team and customers, leading to better service and fewer misunderstandings.

Caller ID

Caller ID allows businesses to identify incoming callers. With a business call forwarding service for business, knowing who is calling helps prioritize important calls and personalize the experience, enhancing customer relationships.

Call Analytics

Call analytics are crucial for tracking and improving call handling processes. By using call forwarding software with analytics, businesses can review call volumes, peak hours, and call durations to optimize their communication strategies.

Call Forwarding

The primary feature of any call forwarding system is, of course, call forwarding. This service allows you to forward calls from one number to another, ensuring you never miss an important call, whether you’re at the office or on the go.

Call Transfer

Call forwarding software should also support call transfer. This feature allows calls to be redirected to another extension or number without losing the connection, ensuring that customers can easily reach the right person.

Extensions

Having extensions with your call forwarding system allows multiple team members to have direct lines, making the phone forwarding service more organized and ensuring that calls are routed to the correct person. For example, Emitrr provides the perfect chrome extension. 

Number Porting

Number porting allows you to keep your existing business phone number when switching to a new call forwarding service. This ensures business continuity and avoids confusing your clients with a new number.

Voicemail

With a call forwarding system, you can integrate voicemail to ensure that customers can leave messages when you’re unavailable. This feature ensures that no customer inquiry goes unanswered.

Multi-Device Support

A good call forwarding service for business offers multi-device support, allowing you to receive calls on various devices, such as mobile phones, desktops, and tablets. This flexibility ensures you can stay connected wherever you are.

Call Blocking and Filtering

Call blocking and filtering features in call forwarding services help block unwanted or spam calls, making sure only important calls reach your team and improving overall efficiency.

Real-Time Notifications

Real-time notifications keep you informed of incoming calls, whether they’re forwarded or missed. This feature is especially helpful in urgent situations, ensuring that you’re always aware of important calls.

Custom Greetings and Messages

Customizable greetings and messages in call forwarding software help create a professional and welcoming experience for callers. You can set up personalized messages that reflect your business’s branding and customer service standards.

IVR Integration

An essential feature for many businesses, IVR integration with call forwarding services helps route calls based on customer inputs, reducing wait times and improving customer satisfaction by quickly connecting them to the right department.

Security and Compliance Requirements of Call Forwarding Software

End-to-End Encryption

When it comes to a call forwarding software end to end encryption becomes important, be it voice or text, as a call forwarding app ensures that the data shared by the user is scrambled and unreadable to unauthorized parties. It means that the information is protected at every step of the conversation. 

HIPAA Compliance

For healthcare providers, HIPAA compliance is non-negotiable as it protects patient data. A call forwarding software that is HIPAA compliant makes sure that protected health information is handled securely, stored, and transmitted without any risk of unauthorized access.  

GDPR and CCPA Adherence

Businesses that deal with customers who are in regions like California need to comply with some data protection laws, such as GDPR and CCPA. Software that adheres to these regulations gives customers control over their personal data, ensures transparency about its use, and avoids legal risks for your business.

Audit Logs

Audit logs are the other requirement that is needed while using any call forwarding software, as they keep a track of all the system activities, such as who accessed call records, when they were accessed, and what changes were made.  This feature helps businesses monitor suspicious behavior, maintain accountability, and comply with industry regulations by providing a record of all actions.

How to Choose a Call Forwarding Software for Your Business

Opting for the best call forwarding is important if you are a business owner and looking to streamline communication. Here’s a step-by-step guide that will help you make the right decision: 

Identify Business Needs

First and foremost thing that you need to keep in mind is to understand your business needs, whether you need only basic call forwarding services or your business requires advanced features such as call recording, IVR, or a voicemail transcription system as well. Clearly defining your business needs ensures that you opt for a phone forwarding service that perfectly aligns with your business requirements. 

Check Integrations

If you are looking for a call forwarding service for business, then you need to make sure that it has the capability to seamlessly integrate with the tools your are already using. Be it a CRM, helpdesk, or collaboration platform, seamless integration allows calls to be logged automatically, customer data to be updated in real time, and workflows to remain uninterrupted. 

Assess Ease Of Use

A business call forwarding tool should be easy for your team to use, hence you need to look for software like Emitrr that offers simple setup processes and minimal training requirements, but is packed with all the necessary features.

Review Pricing

Pricing is always one of the factors that businesses need to consider while opting for a call forwarding solution. You need to compare pricing, including any hidden fees, and ensure the chosen phone forwarding service provides the features your business needs at a price that fits your budget.

Evaluate Customer Support

You can opt for the best software, but business call forwarding can be troublesome if they do not have a robust customer support, and here is where Emitrr excels, as it is packed with extensive features and also offers strong technical support to make sure that any issues are resolved quickly, which helps in minimizing disruption to your business operations.

10 Best Call Forwarding Software: Detailed Analysis

• Emitrr 
• Dialpad
• Grasshopper 
• 8×8 
• Vonage
• Talkdesk 
• RingCentral 
• Zendesk
• Plivo 
• Nextiva

1. Emitrr

Emitrr is a feature-packed call forwarding solution that simplifies business communication. This business call forwarding solution offers advanced tools like smart call routing, missed call-to-text, and customizable IVR, making it ideal for businesses of all sizes. Known for its intuitive interface and scalability, Emitrr ensures seamless customer engagement and efficient call management.

Key features of Emitrr

• Automatic Call Recording: Automatic call recording helps all inbound and outbound calls are recorded seamlessly for future reference.
• Secure Storage: Recorded calls are stored securely with encryption to protect sensitive information.
• Searchable Recordings: Easily find specific recordings with advanced search capabilities.
• Download & Share: Download call recordings or share them with team members for collaboration.
• Compliance Support: Emitrr ensures call recording features comply with industry regulations HIPAA.
• Customizable Settings: Choose which calls to record, enabling selective or comprehensive recording.
• Integration with CRMs: Sync call recordings with platforms like Salesforce and HubSpot for better data management.
• Playback Options: Listen to recordings directly through the dashboard with adjustable playback speed.
• Call Analysis: Combine recordings with analytics tools to gain actionable insights into customer interactions.
• Multi-Device Compatibility: Access call recordings from any device, ensuring flexibility and convenience.

• 2-Way Text Messaging: Engage customers with Two-way conversations by allowing replies to your messages.
• AI: Emitrr is adding AI features soon to make customer interactions even smarter.
• Mass/Bulk Texting: Helps in reaching large groups with a single click.
• Group Texting: Facilitate group conversations within the same thread.
• Recurring Texts: Schedule SMS for updates, promotions, or reminders.
• MMS Messaging: Send multimedia files like images and videos.
• Drip Campaigns: Automate personalized message series for your contacts.
• Third-Party Integrations: Seamlessly connect with third-party external tools to streamline workflows.
• Contact Management: Organize, tag, and categorize your contact list efficiently.
• Unified Inbox: Manage conversations from multiple platforms in one single conversation box.
• Personalized Messaging: Send tailored messages for better engagement.
• Automation: Automate replies and scheduled messages.
• Segmentation: Separate customer conversations based on tags or categories.
• Reports and Analytics: Track key metrics like response and resolution times.
• Chat-Based Surveys: Use SMS for customer feedback and reviews.
• Custom Fields and Templates: Create or modify templates to suit your needs.
• Auto-Replies: Respond to FAQs instantly.
• Landline Texting: Enable SMS on your landline number.
• Export Chats: Safely transfer data between platforms.
• Opt-Out Management: Allow customers to opt out of messages easily.
• Link Shorteners: Share links in a concise, professional format.
• Web Chat to SMS: Continue web-based conversations over text.
• Conversation Tagging: Organize threads with tags for quick identification.
• Bilingual Messaging: Communicate in multiple languages.
• VoIP Features: Enjoy advanced VoIP for phone system/ calling options like IVR, call recordings, and analytics.
• Reputation Management: Boost your online presence with tools for feedback and reviews.

Emitrr Pros

• Easy to Use: The interface is simple and user-friendly, even for beginners.
• Missed Call-to-Text: Never lose customer inquiries by instantly converting missed calls into actionable messages.
• Customizable IVR: Set up call flows tailored to your business needs.
• Real-Time Analytics: Monitor and improve performance with detailed call insights.

Emitrr Cons

Emitrr is constantly updating and adding new features, and there are no major issues reported.

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

2. Dialpad

Dialpad is a cloud-based communication platform offering robust call recording features. This business call forwarding tool combines AI-powered insights with seamless integrations to optimize call management for businesses. With automatic and on-demand recording options, Dialpad simplifies compliance, team training, and customer interaction analysis, making it a top choice for organizations aiming to enhance their communication processes.

Dialpad Features

• Automatic Call Recording: Enables businesses to automatically record all or selected calls for quality assurance and training.
• On-Demand Recording: Users can manually start or stop recordings as needed during calls.
• Secure Storage: Call recordings are securely stored in the cloud with encryption.
• AI-Powered Insights: Dialpad offers AI features like sentiment analysis and keyword tracking within call recordings.
• Searchable Transcripts: Recordings come with AI-generated transcripts that are fully searchable for quick access to specific moments.
• Compliance Controls: Supports GDPR, HIPAA, and other compliance requirements with flexible recording rules.
• CRM Integrations: Sync recordings with platforms like Salesforce, HubSpot, and Zendesk for centralized management.

Dialpad Pros

• AI Integration: Real-time transcription and sentiment analysis boost call insights.
• User-Friendly: Intuitive interface for effortless call recording and management.
• Secure Storage: Encryption ensures secure and compliant call data.
• Customizable Recording Rules: Choose automatic or selective call recording based on your needs.

Dialpad Cons

• Limited Features in Basic Plans: Advanced analytics and integrations require higher-tier subscriptions.
• Mobile App Limitations: Some call recording features may not be fully functional on the app.
• Occasional Bugs: Users report occasional glitches in transcription accuracy.

Dialpad Pricing

Dialpad pricing has 3 options: 

• Standard– 15$ monthly when billed annually. 
• Pro– 25$ monthly when billed annually. 
• Enterprise- Need to contact the organization.

Dialpad Integrations

• Salesforce
• Zendesk
• HubSpot
• Microsoft Teams
• Slack
• Google Workspace
• ServiceNow
• Zoho CRM

Dialpad Ratings & Reviews

• Capterra: 4.4/5
• G2: 4.5/5

“Dialpad, A Phone System You Must Try”

“Dialpad Delivers Seamless Communication”

Source: Capterra 

Dialpad Support Channels

• 24/7 live chat
• Email support
• Knowledge base
• Community forums
• Dedicated account managers for premium users

3. Grasshopper

Grasshopper is a virtual phone forwarding service tailored for small businesses and entrepreneurs, offering features like VoIP calling, call forwarding, voicemail transcription, and customizable greetings. This business phone forwarding enables professionals to manage business communications efficiently from any location using internet-enabled devices. 

Grasshopper Features

• Call Forwarding: Easily forward calls to your mobile, landline, or team members.
• Voicemail Transcription: Convert voicemails into text for easy reading.
• Custom Greetings: Create personalized greetings for callers.
• Business Texting: Send and receive SMS from your business phone number.
• Call Routing: Route calls to the right team member or department.
• Multi-Extension Support: Add multiple extensions to a single phone number.
• Virtual Phone Numbers: Get toll-free, local, or vanity numbers for your business.

Grasshopper Pros

• Ease of Use: Grasshopper’s intuitive interface simplifies setup and daily operations. 
• Mobile Accessibility: The platform supports mobile devices, allowing users to handle calls and messages on the go. 
• Professional Features: Offers call forwarding, voicemail transcription, and customizable greetings to enhance business communication. 

Grasshopper Cons

• Limited Integrations: Grasshopper’s integration capabilities are less extensive compared to some competitors, potentially limiting workflow automation.
• Feature Limitations: Some users have noted that Grasshopper lacks certain advanced features found in other VoIP systems.

Grasshopper Pricing

Grasshopper pricing offers three plans tailored for small businesses and entrepreneurs:

• Solo Price: $31/month (billed annually)
• Partner Price: $51/month (billed annually)
• Small Business Price: $89/month (billed annually)

Grasshopper Integrations

• Skype
• Google Voice
• Zapier
• Slack
• HubSpot
• Microsoft 365
• Salesforce
• Gmail
• Zoho CRM
• Zendesk

Grasshopper Ratings & Reviews

• Capterra: 4.3/5
• G2: 4.1/5

“Grasshopper is an Amazing Tool for Entrepreneurs”

“Grasshopper is the worst virtual company ever.”

Source: Capterra 

Grasshopper Support Channels

• 24/7 live chat
• Email support
• Knowledge base

4. 8×8

8×8 is a cloud-based business communication platform offering advanced call forwarding service for business, VoIP solutions, and unified communications. This business phone forwarding tool is ideal for businesses of all sizes, providing seamless call routing, international call forwarding, and multi-device support to improve customer connectivity and operational efficiency.

8X8 Features

• Call Forwarding: Seamlessly forward calls to any number or device, including international call forwarding.
• Auto-Attendant: Automate call routing with customizable greetings and menus.
• Voicemail to Email: Convert voicemails into email attachments for easy access.
• Multi-Device Support: Use calls across desktop, mobile, and desk phones.
• Call Recording: Record calls for training and quality assurance.
• Call Analytics: Gain insights with detailed call metrics and reporting.
• Video Conferencing: Host HD video meetings with screen sharing.

8×8 Pros

• Feature-Rich Platform: Offers advanced features like call forwarding, call recording, and video conferencing.
• Scalability: Perfect for growing businesses with flexible plans.
• Global Reach: Provides international call forwarding and virtual numbers.
• Multi-Device Support: Seamless integration across desktop, mobile, and desk phones.
• Reliable Call Quality: Crystal-clear calls with minimal disruptions.

8×8 Cons

• Complex Setup: Some users report a steep learning curve during onboarding.
• Inconsistent Support: Customer support response times can vary.
• Costly for Small Teams: Advanced features might be pricey for smaller businesses.
• Occasional Call Drops: Some users experience intermittent call quality issues.
• Limited Integrations: Fewer third-party integrations compared to competitors.

8×8 Pricing

8×8 pricing has three pricing plans:

• X2 Plan: $28/user/month
• X4 Plan: $57/user/month
• X6 Plan: Custom pricing

8×8 Integrations

• Microsoft Teams
• Salesforce
• Zendesk
• HubSpot
• Google Workspace
• Slack
• Zoho CRM
• Freshdesk
• ServiceNow
• NetSuite

8×8 Ratings & Reviews

• Capterra: 4.0/5
• G2: 4.0/5

“8×8 has been great for us”

“No-Nonsense VOIP”

Source: Capterra 

8×8 Support Channel

• 24/7 Live Support
• Phone Support
• Email/Help Desk
• Knowledge Base

5. Vonage

Vonage is a cloud-based communication platform offering call forwarding service for business, VoIP, video conferencing, and messaging solutions for businesses of all sizes. Known for its robust features and scalability, Vonage is ideal for teams that need seamless communication, whether for local or international calls.

Vonage Features

• Call Forwarding: Forward calls to any device, whether it’s a mobile, landline, or another office extension.
• VoIP Services: High-quality voice calling via the internet, eliminating the need for traditional phone lines.
• Mobile App: Access business calls, messages, and voicemail from anywhere on your mobile device.
• Virtual Receptionist: Automated answering service that can route calls based on predefined options.
• Video Conferencing: Host HD video meetings with up to 100 participants for better collaboration.
• Call Analytics: In-depth reporting to monitor call activity, duration, and performance.
• Call Blocking & Screening: Block unwanted callers and screen calls for better control.
• Voicemail Transcription: Convert voicemails into text, which can be accessed directly from your email or mobile device.

Vonage Pros

• Reliable Call Quality: Provides consistent, high-quality voice calls through its VoIP service.
• Scalability: Flexible plans that grow with your business, from small teams to large enterprises.
• Global Reach: Affordable international call forwarding and virtual numbers for global communication.

Vonage Cons

• Customer Support: Response times can be slow, leading to frustration among users.
• Complex Setup: New users may find the setup process and feature configuration to be complicated.
• Pricing: Can be expensive for small businesses, especially when upgrading to advanced plans.
• Occasional Call Drops: Some users report issues with call drops or voice lag during calls.
• Limited Advanced Features on Basic Plans: Higher-tier features are locked behind more expensive pricing tiers.
• Lack of MMS Support: While this business phone forwarding supports SMS, multimedia messaging (MMS) is limited or unavailable in some plans.

Vonage Pricing

Vonage pricing offers mainly two plans:

• Mobile Plans:
  • Mobile Start: $19.99/month (per user)
  • Mobile Premium: $29.99/month (per user)
• Business Phone Plans:
  • Business Essentials: $19.99/month (per user)
  • Business Plus: $29.99/month (per user)
  • Business Premium: $39.99/month (per user)
• Add-ons:
  • International Call Plans: Starting at $9.99/month
  • Call Recording: $5/month
  • Virtual Receptionist: $5/month
  • Voicemail Transcription: $5/month

Vonage Integrations

• Salesforce
• Microsoft Teams
• Zendesk
• HubSpot
• Google Workspace
• Zoho CRM
• ServiceTitan
• Zapier
• Freshdesk
• NetSuite

Voange Ratings & Reviews

• Capterra: 4.0/5
• G2: 4.0/5

“Great product for small companies”

“Vonage Business Communications was just ok” 

Source: Capterra

Vonage Support Channels

• 24/7 Phone Support
• Live Chat
• Email Support
• Help Center/Knowledge Base
• Community Forums
• Social Media Support (Twitter and Facebook)

6. Talkdesk

Talkdesk is a cloud-based contact center platform designed to help businesses deliver excellent customer support. This business phone forwarding solutio offers powerful call forwarding capabilities, making this call forwarding software ideal for businesses looking to streamline their communication. Talkdesk is known for its advanced call routing, real-time analytics, and AI-driven features. Its flexible, scalable plans cater to a variety of business sizes, from startups to large enterprises.

Talkdesk Features

• Advanced Call Routing: Smart routing directs calls based on customer needs, agent availability, or skill set, ensuring quick and accurate call forwarding.
• Omnichannel Support: Manage customer interactions across voice calls, emails, chat, social media, and SMS in one platform, providing a seamless experience.
• Real-Time Analytics: Offers detailed reports and dashboards to monitor agent performance, call volume, customer satisfaction, and service level metrics.
• AI-Powered Automation: Leverage AI for predictive call routing, voice recognition, automated responses, and chatbots to reduce wait times and improve efficiency.
• Customizable IVR (Interactive Voice Response): Tailor call menus and self-service options to guide customers to the right department or agent quickly.
• Call Monitoring & Recording: Real-time call monitoring, recording, and whisper functionality for quality assurance, coaching, and training agents.

Talkdesk Pros

• Advanced Call Routing: Offers smart call forwarding and routing, ensuring calls are directed to the right agents efficiently.
• Omnichannel Support: Allows businesses to manage calls, emails, chat, and social media in one unified platform.
• Real-Time Analytics: Provides in-depth reports and dashboards to track performance and optimize customer service.

Talkdesk Cons

• Pricing: The cost may be high for smaller businesses, especially for advanced features and custom plans.
• Learning Curve: Some users report a steep learning curve when navigating the platform and utilizing all its features.
• Limited Customization: While this business phone forwarding offers many features, some users find the customization options for certain workflows limited.
• Occasional Performance Issues: Some customers have noted occasional lags or delays, especially with larger call volumes.

Talkdesk Pricing

• Starter Plan: $65 per user/month
• Professional Plan: $95 per user/month
• Enterprise Plan: $125 per user/month
• Custom Plan: Customized pricing (for enterprise-level needs)

Talkdesk Integrations

• Salesforce
• Zendesk
• Slack
• Microsoft Teams
• Google Analytics
• HubSpot
• Shopify
• ServiceNow
• Twilio
• Zoom

Talkdesk Ratings & Reviews

• G2: 4.3/5
• Capterra: 4.3/5

“TalkDesk is above the rest!”

“Powerful phone system, though focus shifting away from startups”

Source: Capterra

Talkdesk Support Channels

• 24/7 Phone Support
• Live Chat
• Email Support
• Help Center/Knowledge Base
• Community Forums
• Social Media (Twitter, LinkedIn, Facebook)

7. RingCentral

RingCentral call forwarding is a leading cloud-based communication platform that provides businesses with voice, video, messaging, and collaboration tools in one unified service. It offers a range of features designed to help businesses streamline communication, improve customer service, and enhance productivity across teams and departments.

RingCentral Features

• Voice and Video Calls: HD voice and video calling with call forwarding.
• Team Messaging: Real-time chat for teams and direct messaging.
• Call Management: Automated call routing, voicemail, and call forwarding.
• Mobile App: Access communication tools from anywhere via mobile.
• Integration with Apps: Seamlessly integrates with various third-party apps, including CRM systems.
• Cloud PBX: Cloud-based phone forwarding service for businesses of all sizes.
• Analytics and Reporting: Get insights on call performance, team productivity, and customer interactions.
• Conference Calling: Host audio and video conferences with multiple participants.

RingCentral Pros

• All-in-One Platform: Combines voice, video, and messaging in one solution.
• User-Friendly Interface: Easy to set up and use with an intuitive interface.
• Mobile Flexibility: Access your business communication from anywhere.
• Scalability: Suitable for businesses of all sizes with plans that scale with your needs.
• Great Customer Support: Offers 24/7 support and helpful resources.

RingCentral Cons

• Pricing: Can be costly for smaller businesses or those needing advanced features.
• Learning Curve: Some users find advanced features challenging to set up initially.
• Occasional Service Interruptions: Users report minor outages from time to time.
• Limited Customization: Some customization options are limited compared to other platforms.

RingCentral Pricing

RingCentral pricing has four pricing plans: 

• Essentials: $19.99 per user/month
• Standard: $27.99 per user/month
• Premium: $34.99 per user/month
• Ultimate: $49.99 per user/month

RingCentral Integrations

• Salesforce
• Microsoft Teams
• Google Workspace
• Slack
• Zendesk
• HubSpot
• Microsoft Outlook
• Zoho CRM
• Dropbox
• Trello

RingCentral Ratings & Reviews

• G2: 4.2/5
• Capterra: 4.3/5

“Great Call Center Software, very reliable!”

“ring central vooice”

Source: Capterra

RingCentral Support Channels

• Livechat
• Phone
• Email
• FAQs

8. Zendesk

Zendesk is a customer service platform designed to enhance communication and streamline workflows for businesses. This business phone forwarding tool offers a variety of support tools for helpdesk management, live chat, call center solutions, email support, and self-service portals. Zendesk aims to create a seamless experience for both customer service teams and their customers by integrating multiple support channels in one platform.

Zendesk Features

• Omnichannel Support: Handle customer interactions across email, live chat, phone, social media, and more.
• Ticketing System: Organizes and tracks customer inquiries from multiple channels.
• Knowledge Base: Create self-service options for customers to find answers to common questions.
• Automations & Triggers: Set up automated workflows to streamline customer service operations.

Zendesk Pros

• User-Friendly Interface: Easy to set up and navigate, even for non-technical users.
• Scalable for Businesses: Suitable for small businesses to large enterprises.
• Multichannel Support: Manage customer inquiries from various platforms in one system.
• Integration Capabilities: Integrates seamlessly with various third-party apps.
• Customizable: Adapt Zendesk to meet your specific customer service requirements.

Zendesk Cons

• Pricey for Small Businesses: Can be expensive for small companies or startups.
• Learning Curve: Some users find it takes time to master all features.
• Limited Customization in Some Plans: Higher-tier plans provide more options for customization.
• Support Quality Varies: Some users report inconsistent customer service response times.

Zendesk Pricing

Zendesk pricing has four plans:

• Support Team: $19 per agent/month (billed annually)
• Support Professional: $49 per agent/month (billed annually)
• Support Enterprise: $99 per agent/month (billed annually)
• Support Elite: Custom pricing (contact Zendesk for details)

Zendesk Integrations

• Salesforce
• Google Workspace
• Slack
• Shopify
• Zapier
• Mailchimp
• HubSpot
• Microsoft Teams
• Zoom
• Jira

Zendesk Ratings & Ratings

• Capterra: 4.5/5
• G2: 4.4/5

“Great System for Support Ticket Management”

“Solid customer support system”

Source: Capterra

Zendesk Support Channels

• 24/7 Live Chat Support
• Email Support
• Phone Support
• Knowledge Base
• Community Forums

9. Plivo

Plivo is a cloud-based communication platform offering call forwarding and other virtual phone services. This call forwarding app helps businesses streamline their communication by allowing seamless call management, routing, and forwarding. Plivo aims to improve customer service by ensuring that calls are forwarded to the right person, no matter where they are located.

Plivo Features

• Call Forwarding: Forward calls to mobile, landline, or VoIP phones.
• Virtual Numbers: Get local or toll-free virtual numbers to keep your business calls private.
• Interactive Voice Response (IVR): Customizable voice menus to direct calls to the appropriate department.
• Call Analytics: This call forwarding app track call data, including call duration, missed calls, and more.
• Missed Call Notifications: Receive notifications for missed calls and voice messages.
• Voicemail to Email: Voicemail messages are forwarded to your email.
• Multi-Device Support: Forward calls to multiple devices for flexibility.
• Call Routing: Route calls based on time, location, or caller ID.
• Call Recording: Record calls for review or training purposes.

Plivo Pros

• Easy Setup: User-friendly interface with a straightforward setup process.
• Flexible Call Forwarding: Forward calls to mobile, landline, or VoIP phones, offering versatility for businesses.
• Advanced Features: Includes call recording, voicemail to email, and call analytics.
• Customizable IVR: Helps businesses route calls effectively based on customer needs.

Plivo Cons

• Limited International Options: May not be ideal for businesses with a high volume of international calls.
• No Live Chat Support: Support is primarily via email or phone, which could be slow at times.
• Technical Setup for Advanced Features: Some advanced features may require additional configuration.
• Limited Features for Larger Businesses: Some advanced functionalities may be lacking for larger enterprise needs.

Plivo Pricing

Plivo pricing has four plans:

• Basic Plan: $9.99/month
• Standard Plan: $19.99/month
• Pro Plan: $29.99/month
• Enterprise Plan: Custom Pricing

Plivo Integrations

• Zapier
• Salesforce
• HubSpot
• Google Workspace
• Slack
• Microsoft Teams
• Trello

Plivo Reviews & Ratings

• Capterra: 4.6/5
• G2: 4.5/5

“We initially liked their pricing (most appealing) and then once we logged in we found that they had a very nice layout.”

“Easy to integrate, Great API documentation but most of all customer support response time is awesome.”

Source: GetApp

Plivo Support Channels

• Email support
• Phone support (limited hours)
• Help Center

10. Nextiva

Nextiva is a business communication platform that offers a range of VoIP services, including call forwarding, team messaging, and video conferencing. It’s designed for businesses of all sizes, offering scalable solutions for remote and in-office teams. With robust features like cloud-based phone systems and advanced call analytics, this call forwarding app provides an efficient way to manage communications and improve customer service.

Nextiva Features

• VoIP Call Forwarding: Automatically forwards calls to any device for seamless communication.
• Team Messaging: Real-time messaging and collaboration tools for teams.
• Call Analytics: Advanced reporting to track call performance and customer interactions.
• Video Conferencing: Built-in video calls and screen-sharing for virtual meetings.
• CRM Integration: Integrates with CRM systems to streamline customer interactions.
• Mobile App: Manage calls and messages from anywhere with the Nextiva mobile app.

Nextiva Pros

• Highly Scalable: Great for businesses of all sizes, from small businesses to enterprises.
• Feature-Rich: Offers a variety of tools like VoIP, video calls, analytics, and team collaboration features.
• Easy Integration: Seamlessly integrates with third-party apps like CRMs, G Suite, and Microsoft 365.

Nextiva Cons

• Complex Setup: Some users report a learning curve, especially with advanced features.
• Occasional Service Downtime: Users have experienced some outages during peak usage.
• Expensive for Small Businesses: Pricing may be a bit higher compared to some other VoIP providers for small teams.

Nextiva Pricing

Nextiva pricing has four plans:

• Essentials: $18.95/month
• Professional: $22.95/month
• Enterprise: $32.95/month
• Ultimate: Custom pricing

Nextiva Integrations

• Salesforce
• HubSpot
• Zoho
• Microsoft Teams
• Google Workspace
• Slack
• QuickBooks
• Zapier
• Shopify

Nextiva Reviews & Ratings

• Capterra: 4.5/5
• G2: 4.3/5

“Great Product”

“Nextiva has been a Great Service”

Source: Capterra

Nextiva Support Channels

• 24/7 Phone Support
• Live Chat
• Email Support
• Help Center (Self-Service)

Why is Emitrr The Best Call Forwarding Software For Your Business?

Emitrr is a top choice for call forwarding software because it offers a variety of useful features that can help businesses improve their communication and customer service. Here’s why it’s great:

Comprehensive Features

Emitrr has all the essential tools for call forwarding, voicemail, and notifications, making this call forwarding app a complete communication phone forwarding service for businesses. It connects calls and messages smoothly across different channels.

• Real-Time Call Analytics: With Emitrr, you can track your calls in real-time. It shows you how well your calls are going, helping you improve customer service and understand how your team is performing.
• AI Integration: Emitrr also offers AI features to make call routing smarter. This helps in handling calls more effectively and give customers a more personalized experience.
• Smart Call Routing: Emitrr can automatically send calls to the right person or department based on your preferences. This ensures that no call is missed and your team can respond faster.
• Landline-to-Text: Emitrr lets you receive text messages on your business’s landline number. This makes it easier for customers to reach you, even without a mobile phone.
• Missed Call to Text: If you miss a call, Emitrr can automatically turn it into a text message. This ensures you never lose a lead or customer inquiry.

Scalability

Emitrr grows with your business. Whether you’re just starting out or expanding, it adapts to your needs without any hassle.

Great Customer Service

Emitrr is known for offering excellent customer support. If you have a problem, their team is quick to help, making sure your business runs smoothly.

Easy to Use

Emitrr’s interface is simple and easy to navigate. You don’t need to be tech-savvy to use it, making it accessible for everyone.

Smooth Onboarding

Getting started with Emitrr is quick and easy. Their team guides you through the setup, so you’re up and running in no time.

Customization Options

Emitrr offers lots of ways to customize the software to suit your business. You can set up personalized greetings and adjust call forwarding rules to fit your needs.

In short, Emitrr is a flexible, easy-to-use, and powerful call forwarding service for businesses that helps businesses manage calls and messages efficiently.

Frequently Asked Questions

Conclusion

In a nutshell, Emitrr proves to be one of the most promising call forwarding software, where it covers all the necessary and advanced features needed to forward a call. Book a demo right now to experience the best! 

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