Introduction
Healthcare communication is ever-evolving and effective communication stands at the center of patient-centered care. Over the years, we’ve witnessed a significant shift in how communication within the healthcare sector operates. Gone are the days of handwritten notes and lengthy phone calls since technology has seamlessly integrated itself into every aspect of healthcare delivery, revolutionizing the way medical professionals interact with patients and each other.
From electronic health records to telemedicine platforms, the advent of healthcare communication software has not only streamlined administrative tasks but has also enhanced the overall patient experience. Text messaging has become the top choice for both patients and healthcare providers. It’s super convenient, efficient, and easy to access. This change shows a big shift in how healthcare organizations connect with patients.
Let us dive deep in this blog, to understand what is healthcare communication, what all aspects are involved in healthcare communication and what are the top healthcare messaging apps available in the market today.
Top 6 Healthcare Communication Software
- Emitrr
- PatientPop
- ZingIt
- Mend
- Phreesia
- TigerConnect
Emitrr
Emitrr is a top-notch Hospital Communication System that’s perfect for healthcare practices. It’s great at improving communication, making tasks easier, and involving patients more. Emitrr is easy to use, secure, and can grow with your needs. If you want a simple and effective way to connect with your patients, Emitrr is the way to go!
Emitrr Features
- Online Appointment Scheduling
- Patient Intake Forms
- Bulk SMS Scheduling
- Webchat to Text
- Missed call to text
- Online Patient Surveys
- Patient Reviews And Reputation Management
Emitrr Pros
- Ease of use
- Simple user interface for patients
- Intuitive features
- Top-notch customer support
- No hidden charges or annual binding contracts
Emitrr Cons
- More features are coming soon
Emitrr Support Channels
- Phone
- Live rep
- Chat support
- FAQs
- Knowledge base
Emitrr Pricing
- Starts at $30 per month(You pay for what you use)
Emitrr Reviews
PatientPop
PatientPop, a premier healthcare communication tool, empowers providers with online reputation management and patient acquisition tools for a standout digital presence and an exceptional patient experience.
PatientPop Features
- Online Reputation Management
- Patient Acquisition Tools
- Streamlined Communication
- Practice Growth Platform
PatientPop Pros
- Ease of use
PatientPop Cons
- Plodding support team
- Pricing issues due to hidden charges
PatientPop Support Channels
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
PatientPop Pricing
- The PatientPop healthcare platform service starts at $700 per month. There are other subscription package options also available.
PatientPop Reviews
Zingit
Zingit is a dynamic healthcare communication software, simplifying healthcare interactions through efficient messaging. With a focus on enhancing provider-patient communication, Zingit streamlines processes and elevates patient engagement for a seamless healthcare experience.
Zingit Features
- Efficient Messaging Platform
- Automated Appointment Reminders
- Patient Engagement Enhancement
- Streamlined Administrative Processes
Zingit Pros
- Ease of use
- Review prompts for better customer satisfaction
Zingit Cons
- Buggy texting features
- Not an intuitive healthcare platform
- Issues with regular software updates
Zingit Support Channels
- Phone Support
- Email/Help Desk
- Knowledge Base
- Chat
Zingit Pricing
- There is no fixed pricing for the Zingit software. You can contact the vendor to get a price plan structure for your business needs.
Zingit Reviews
Mend
Mend is a leading healthcare communication software with user friendly tools for patient communication and engagement. With a focus on connecting patients and providers seamlessly, Mend offers user-friendly tools for secure messaging, appointment reminders, and streamlined communication.
Mend Features
- Secure SMS Communication
- User-friendly Appointment Reminders
- Seamless Virtual Appointments
- Efficient Communication Streamlining
Mend Pros
- User-friendly
- Easy navigation for patients
- Quick customer support
Mend Cons
- Reception of links over texts is difficult
- Usage of other apps in the background is difficult with Mend software
- The software is not robust, it has a lot of bugs
- Not intuitive as a platform
Mend Support Channels
- FAQs/Forum
- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Knowledge Base
- Chat
Mend Pricing
- Mend healthcare software has no fixed pricing structure. The Mend platform has different subscription packages according to the features you need for your business demands.
Mend Reviews
Phreesia
Phreesia, is a pioneer in healthcare communication tools, transforming healthcare experiences through innovative solutions for registration, automated check-ins, and secure data collection. Streamlining administrative processes, Phreesia is dedicated to optimizing patient interactions and enhancing overall satisfaction for healthcare providers.
Phreesia Features
- Efficient Patient Intake
- Automated Check-Ins
- Secure Data Collection
- Enhanced Patient Engagement
Phreesia Pros
- User-friendly interface
- Ease of use
Phreesia Cons
- Not intuitive platform
- Poor customer support
Phreesia Support Channels
- Phone
Phreesia Pricing
- The starting price is $99 per month
Phreesia Reviews
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TigerConnect
TigerConnect is a versatile healthcare platform that focuses on patient care. TigerConnect healthcare software helps healthcare practitioners achieve an ideal ROI by establishing strong patient communication. The software is widely popular in America for its usability and seamless integration capacity with other platforms.
TigerConnect Features
- Appointment Scheduling
- Appointment Management
- HIPAA Compliant
- Remote Treatment Planning
- Multi-Provider Practice
- Video Conferencing
TigerConnect Pros
- Easy navigation for patients and staff
- Secure messaging system
TigerConnect Cons
- The integration functionality of the platform is difficult
- The support team is slow in solving customers’ queries
- Limited texting features
TigerConnect Support Channels
- FAQs/Forum
- Email/Help Desk
- Phone Support
- Knowledge Base
- Chat
TigerConnect Pricing
TiggerConnect software doesn’t have a fixed pricing structure. But they offer different subscription packages depending upon your business needs.
So, directly contact the platform for a pricing plan structure.
TigerConnect Reviews
Benefits Of Healthcare Communication Software
The emergence of Healthcare Communication software took place to improve patient handling and work towards patient satisfaction. The healthcare industry utilizes numerous benefits of such healthcare communication tools in dealing with patients and building engagement. The leading benefits of communication tools in healthcare are:
Improved patient outcomes
Healthcare communication helps support the patients much better. The healthcare practitioners are always aware of the little details of the patients. The staff becomes capable of taking better care of the patients resulting in improved patient outcomes
Low physician burnout rates
Better work distribution has been possible with the help of healthcare communication tools. Less time is consumed in addressing patients which causes less burden work for the Physicians.
Higher staff efficiency
With the help of online intake forms and online appointment scheduling and rescheduling, the staff has to do less manual labor and they can focus more on their clients. The staff gets to connect with their patients and gain their trust by being available for them.
Reduced cost
With the help of Healthcare communication tools like digital intake forms, online appointment reminders, video conferencing, and healthcare SMS campaigns, the general cost of healthcare visits and followed appointments have been reduced.
Streamline workflows
The workflow of the healthcare industry falls in line with the involvement of any healthcare communication software. This software helps keep track of patients and the EHR/EMR system keeps their medical records safe. Even the doctors are always very aware of their schedule. All the healthcare staff achieves efficiency with the workflow set by the healthcare communication app.
Use Cases Of Healthcare Communication Software
Send reminders
Send appointment reminders or seminar reminders to patients with ease. Let the patients know any important details regarding the doctor’s schedule within seconds using healthcare communication platforms
Share important documents
Send links, and share important documents and sensitive personal information through texts and SMS using any HIPPA-compliant healthcare communication software.
Manage medical records
With easy digital intake forms and EHR/EMR integrations, manage patient’s medical records, medical history, and sensitive information all in one place with a healthcare communication app.
Integrate with EMR
Have ample EMR integration options to keep the medical records and data of patients safe without any data inconsistencies.
Educate patients
Provide educational information to staff and the latest health updates to patients through texts
Engage patients
Engage patients with SMS campaigns regarding new seminars, conferences, and news bulletins on the latest medical updates.
Collaborate with staff
Collaborate and connect with the medical staff through group texts to sync time schedules. Healthcare software platforms let you collaborate with your medical team for better patient care.
Share aftercare instructions
Send medical aftercare instructions and survey feedback to patients for better patient retention, in the long run.
Capture patient feedback
Send review texts and survey feedback forms to patients to garner reviews. Develop review metrics using the Healthcare communication app to understand patient needs and build a better reputation for the businesses
Why Is Emitrr The Best Healthcare Communication Platform?
Healthcare use cases for communication are very specific and require HIPAA compliance. Emitrr is a HIPAA-compliant messaging platform that healthcare practitioners can use to improve doctor-patient communication as well as communication among healthcare professionals.
The following features of Emitrr can really help effective communication in healthcare:
Efficiently Launch Text Message Campaigns
Text message campaigns can be used for a variety of purposes. For example, you can send text message campaigns to send appointment scheduling links to patients. Another important manner in which you can use Text Message Campaigns is for sending appointment reminders. An important facet of communication in healthcare is making sure that patients are up to date about their upcoming appointments. The onus falls on the healthcare providers to remind patients of the same. Hence appointment reminders make for a vital part of healthcare communication.
Implement Mass Texting
Mass texts are large-scale broadcast messages that are used by healthcare organizations for marketing purposes, a mass text initiates individual communication threads between the sender and the recipients. As mentioned, you can use mass texts for marketing purposes, or send general updates to your patients.
Send group text messages
Group texting allows the sender to communicate with a number of people on a single thread. This feature can be used in healthcare settings to communicate with other healthcare professionals.
Create and share medical forms
Emitrr’s form builder can be used to create healthcare forms. Anything from the patient intake form to an insurance narrative form can be created. You can then easily deliver these forms in a HIPAA-compliant manner for the patients to fill and submit, even before they step into your practice premises.
Emitrr is a top-notch Hospital Communication System that’s perfect for healthcare practices. It’s great at improving communication, making tasks easier, and involving patients more. Emitrr is easy to use, secure, and can grow with your needs. If you want a simple and effective way to connect with your patients, Emitrr is the way to go!
Frequently Asked Questions
The most important connection between a healthcare practitioner and a patient is trust. This connection bridge is made even stronger with healthcare communication tools. There are several communication tools in healthcare like SMS, two-way texting, automated reminders, email, telehealth conferencing, and more. Through these tools patients of all ages connect to their healthcare staff better. All the healthcare communication platforms have the tools mentioned above that help patients with reduced costs and fewer emergency room visits.
The healthcare industry, with its massive expansion, brought in the expansion of healthcare communication systems. Now we have different healthcare communication tools that serve the purpose of clear and quick communication between healthcare practitioners and patients. Some of the most functional healthcare communication systems are:
– Emergency alerts to keep the healthcare staff on alert
– Appointment reminders and rescheduling to keep the patients always well-informed
– Integrated communication solutions with EHR/EMR to maintain patient records
– Secure texting through HIPPA compliance
– Medical billing software that also keeps track of patient’s insurance status
Healthcare communication software and healthcare communication apps offer the most intuitive features for patients and healthcare practitioners. Some of these technologies include:
– SMS for healthcare to facilitate information delivery quickly. SMS can be used to send secure links, texts, and appointment reminders. They are supremely helpful for patients with older age as they get updated with information without dealing with too much paperwork.
– Easy online patient intake forms to lessen the burden of healthcare staff with manual forms
– Patient portals with personalized dashboards to give access to all important documents and files. – – Patient portals in Healthcare communication software helped patients, especially those of older age to deal with all the paperwork virtually with much ease
– Integrations with EHR/EMR systems to keep the records of patients intact. The healthcare software supports integration with multiple platforms. This helps prevent data inconsistency in the medical records of patients
– Easy appointment scheduling and rescheduling
The healthcare industry has expanded itself over the years and now they need healthcare software to keep them organized and on track. To lessen the burden on their staff and team members, the healthcare industry employs healthcare platforms that have tools to increase patient engagement and patient satisfaction.
These healthcare platforms have functionalities like SMS for healthcare, integrations, customer support, and report analysis for understanding patient needs.
Some popular software in the healthcare industry are Emitrr, Zingit, Mend, PatientPop, TiggerConnect, and Phreesia.
Conclusion
All in all effective communication in healthcare can only be achieved through proactive interventions. It involves embracing the humane as well as the technological. The number one facet of effective communication is being clear and concise with your messaging, whether it be verbal or written.
As communication involves talking as well as listening, active listening is another facet that healthcare providers need to imbibe in their interaction with patients. Being empathetic and creating a safe space for the patient to safely voice their concerns and issues is yet another important facet we cannot look over.
Communication with patients does not really end at appointment completion. You still need to be connected with them to check up on their treatment course, share any updates, scheduled a follow-up appointment, etc. Therefore it is necessary that continued communication be done through relevant channels that ensure the message reaches the patients on time. One way in which healthcare providers can ensure this is by using secure messaging platforms.
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