Introduction to Business Texting Apps
The number of smartphone users is set to cross 7 billion by the year 2028.
The text messaging marketing space in the USA will be around $12 billion by the year 2025.
About 48% of customers prefer texting as the mode of communicating with businesses.
The above numbers are not just some random stats but are groundbreaking figures demonstrating the power of text messaging.
With texting becoming the preferred mode of communication for businesses and consumers alike; it is only fitting that you leverage its power to transform customer engagement and experience. This is where business texting apps come into the picture.
What is a business texting app?
A business texting app is a medium for businesses to streamline their operations and improve customer experience. Any texting service for businesses allows you to seamlessly engage and communicate with your customers, send messages at scale, reduce 3-4 hours of daily time, and improve team collaboration.
But the question here is: do you even need a business texting app?
Well, yes you do! Whether you’re a healthcare practitioner, a school, a church, a lawn care business owner, an HVAC business owner, a real estate business owner, a cleaning service, or a recruitment agency; you need a business texting app! Whether you handle customer support, sales, operations, marketing, or the front desk; you need a business texting app!
If you are on the path to scaling your business and are looking for a business texting app, then sit tight and get ready to explore the top 20 business texting apps for 2024. Compare the apps on the basis of features, pricing, ratings, and support; and make an informed choice!
20 Best Business Text Messaging Apps: A Quick Comparison
- Emitrr
- EZTexting
- SlickText
- SimpleTexting
- Textedly
- TextMagic
- Sakari
- Avochato
- MessageDesk
- TextRequest
- ClickSend
- Podium
- Twilio
- HeyMarket
- TextUs
- Textline
- Weave
- Birdeye
- OpenPhone
- Voxie
Software | Ease of Use | Support | Value for Money | Overall Rating |
Emitrr | 4.9/5.0 | 5.0/5.0 | 4.9/5.0 | 4.9/5.0 |
EZTexting | 4.3/5.0 | 4.0/5.0 | 4.0/5.0 | 4.3/5.0 |
SlickText | 4.8/5.0 | 5.0/5.0 | 4.7/5.0 | 4.8/5.0 |
SimpleTexting | 4.7/5.0 | 4.8/5.0 | 4.8/5.0 | 4.7/5.0 |
Textedly | 4.5/5.0 | 4.5/5.0 | 4.5/5.0 | 4.6/5.0 |
TextMagic | 4.7/5.0 | 4.5/5.0 | 4.5/5.0 | 4.6/5.0 |
Sakari | 4.5/5.0 | 4.7/5.0 | 4.5/5.0 | 4.6/5.0 |
Avochato | 4.7/5.0 | 4.8/5.0 | 4.5/5.0 | 4.7/5.0 |
MessageDesk | 4.7/5.0 | 5.0/5.0 | 4.8/5.0 | 4.8/5.0 |
TextRequest | 4.5/5.0 | 4.6/5.0 | 4.5/5.0 | 4.6/5.0 |
ClickSend | 3.8/5.0 | 4.0/5.0 | 4.1/5.0 | 3.8/5.0 |
Podium | 4.3/5.0 | 4.1/5.0 | 4.0/5.0 | 4.3/5.0 |
Twilio | 4.2/5.0 | 4.2/5.0 | 4.3/5.0 | 4.5/5.0 |
HeyMarket | 4.5/5.0 | 4.5/5.0 | 4.3/5.0 | 4.5/5.0 |
TextUs | 4.5/5.0 | 4.6/5.0 | 4.5/5.0 | 4.6/5.0 |
Textline | 4.8/5.0 | 5.0/5.0 | 4.7/5.0 | 4.9/5.0 |
Weave | 4.3/5.0 | 3.5/5.0 | 3.8/5.0 | 4.2/5.0 |
Birdeye | 4.7/5.0 | 4.7/5.0 | 4.5/5.0 | 4.7/5.0 |
OpenPhone | 4.4/5.0 | 4.3/5.0 | 4.3/5.0 | 4.3/5.0 |
Voxie | 4.5/5.0 | 4.4/5.0 | NA | NA |
Key Highlights:
- Emitrr and Textline have the highest overall ratings.
- Weave is rated the lowest in the customer support and value for money categories.
- Emitrr, SlickText, MessageDesk, and Textline are the only business texting apps that are rated 5 out of 5 stars for customer support.
- ClickSend is rated the lowest in the ease of use category and also has the lowest overall rating.
Why Do You Need A Business Messaging App?
A business texting app is a great investment to make as it helps achieve goals in a much more efficient manner, helps all departments bring operational efficiency, and has amazing use cases for all industries.
What all goals does a business texting software help you achieve?
- Reduce phone calls: When you give your customers the option to communicate via text, they will not feel the need to call you for every minor thing. This could reduce the high call volume at your business by 40%.
- Better than emails: An average person has about 500 unread emails in their inbox. With so many emails going unread, grabbing your customer’s attention with your emails is rather difficult. Text messages, on the other hand, have an open rate of 98%, and most text messages are read within 3 minutes of being received. This showcases that business text messaging services can easily improve client engagement.
- Improve response rates: The average response rate of SMSs is around 45%, which is way higher than emails (6%). If you have a texting software to communicate with your customers, you will experience a surge in responses.
- Improve customer satisfaction: A text message has the capability to send instant responses even after business hours. This availability from your side will help improve customer satisfaction.
All in all, if as a business, you are experiencing high call volume, wish to save time, intend to increase customer experience and satisfaction, and establish a lasting relationship with your customers; you need a Business texting software.
Features To Look For In A Business Texting App
How do you know which software to pick from? It’s simple: the one that offers a variety of features that suit your business needs without burning a hole in your pocket. While selecting the right business texting software for your business, make sure it comes with all the features listed as under:
Two-way business texting
Two-way texting allows you to have one on one conversations with your contacts. When your customers can reach out to you anytime, you’d automatically see reduced phone calls, better engagement rates, and hence improved customer satisfaction. Right from running SMS marketing campaigns to constant communication across the customer journey, from communicating with the staff members to improving workflows through integrations; you can do a lot with two-way text messaging.
Responding to business messages through different channels
Let’s say your customers are reaching out to you from different platforms. Jack drops you a DM on Instagram, Joe sends you a message on Facebook, and Jill sends you a message via Google Chat. how are you going to respond to all those messages, by logging into each of the platforms, right? Well, what if you had a centralized platform to check and manage all your conversations? SMS broadcast software offers such functionality.
Assigning conversations to team members
If you’re too busy with other tasks and you want someone to take care of a particular conversation, you can simply assign that conversation to one of your team members using text messaging apps for business and leave a note if needed.
Text enabling landline number for business SMS
Opt for an SMS software for business that hosts your landline number for texting services. When you do that, you need not buy a separate number for texting as you can get your landline number text-enabled to send and receive text messages.
Pre-saved SMS templates
Imagine having to write separate text messages to every customer that you engage with. What if you had pre-existing SMS templates that you could just edit as per your requirements and send on the go? A great business texting app has all kinds of templates for you to pick from, depending on the use case.
Scheduling business text messages
Let’s say you sent an appointment reminder to a customer today, and you need to send a follow-up reminder two days later. With a business texting software, you don’t need to wait for two days to send that message. You can type the message and schedule it for the required date and time, and sit back.
Secure texting and HIPAA compliance
Secure text messaging for businesses is an important requisite especially for healthcare businesses, especially if they are using text messaging to share PHI with their patients. If you are a healthcare business and want to enable sharing PHI over text messages, then you need a business texting software that is HIPAA compliant and offers such a capability.
Integrations with multiple software
Make sure that the business texting app you pick integrates seamlessly with your existing tools. When you have software that integrates with your CRM/EHR/PMS, you’ll be able to automate routine tasks, ask for reviews, boost your online presence, and increase your revenue. .
Sending group texts and mass texts
You should pick a business texting software that allows you to send group texts and mass texts and carry out your marketing campaigns seamlessly. Having such a capability will help you upload your list of contacts in a single click, create your text campaign, add your list to the campaign, and either send it immediately or schedule it for a later date. In addition to sending a group text to people individually, you can also create closed groups wherein the participants would be able to see each other’s responses and collaborate efficiently.
Emergency Alerts for business SMS
What would you do if you had to cancel appointments for the rest of the day due to an emergency and you have to notify 30 patients about the same? A business SMS service allows you to send a text message to multiple contacts without a group message. A software that offers such a capability can save you hours’ worth of time that you can direct elsewhere.
Tracking SMS metrics
Choose a platform that helps you track the performance of your campaigns on various parameters such as delivery rate, failed messages, response rates, etc. Keeping track of all these things will help you design better campaigns and drive more engagement.
Drip campaigns
Triggered by keywords and other specific cues, these series of messages allow targeted engagement. With a business texting app, you can design your own drip campaign. All you need to do is enter the contact list you want to target, create your messages, set up follow-ups for specific dates, and associate those with specific keywords. And then, hit send!
10DLC support for business messaging
Are you looking forward to using a 10DLC number for A2P messaging with your customers? If, yes, then make sure that the business texting software you pick offers this kind of support.
SMS Autoresponders
Auto-reply texts help you save time, improve response rates and engagement, reduce the possibility of errors, and allow you to stay in touch with your customers even if you are not available at the moment to answer.
Customer support for business messaging
Choose a business texting software that offers round-the-clock support to help you clear any roadblocks that might arise while serving your customers. Make sure that the software you pick offers support through live chat, phone, knowledge base, FAQs, and email.
TCPA Compliance
The Telephone Consumer Protection Act (TCPA) is the telemarketing law in the US that addresses unsolicited and unregulated calls and text messages in the country. All businesses that are sending marketing communications to their customers need to comply with the same. What’s interesting is that in addition to complying with federal legislation, marketers also need to follow state laws for sending text messages. Make sure to check the rules of your state before you begin sending messages through a business messaging software.
Clear consent management for sending business messages
As we mentioned earlier, you cannot send messages to your customers without their prior consent. Any ignorance of the same is a violation of the TCPA law created by the FCC. When you don’t get permission, your messages will be considered unsolicited, and you’ll come on the FCC’s radar. Legal action, in the form of hefty penalties, will be imposed on you. Dominos faced a fine of $10 million for sending unsolicited messages to customers. FCC takes consent seriously and so should you.
Top 20 Best Business Text Messaging Apps – A Detailed Comparison
Emitrr
Emitrr is a great business texting app that allows you to streamline your communication strategies with its advanced texting capabilities.
Features of Emitrr
- HIPAA-compliant texting to ensure secure sharing of PHI
- Two-way text messaging for better communication and engagement
- Templates to save time composing messages
- Ability to send group texts, mass texts, and autoresponders
- Set up text message marketing campaigns and track metrics
- Schedule text messages and set up drip campaigns
- Send text messages securely to ensure privacy
- Integrate with 100+ EMRs such as Athena, EagleSoft, Dentrix, and more
- Text enable landline number and also get 10DLC support
- Assign conversations to team members and even leave notes
Emitrr pricing: Starts at $49 per month
Pros of Emitrr
- Excellent customer support
- Intuitive platform, easy to use
- Ample features, ideal for all types of businesses
- No yearly contracts
Cons of Emitrr
- More features are yet to be launched
Support Channels
Phone, Live rep, Chat support, Email, FAQs, Knowledge base
Emitrr ratings:
Capterra: 4.9/5.0
Software Advice: 4.8/5.0
EZ Texting
EZ Texting is a popular texting service for businesses in the USA and Canada, that offers texting capabilities such as two-way texting, mass texting, autoresponders, etc. This business texting app is ideal for small to medium-sized businesses and local franchises.
Features of EZ Texting
- Two-way text messaging to answer queries and book appointments
- Text-enable landline number to converse with customers
- Use templates to send group texts and mass texts
- Schedule text messages for a later date
- Integrate with CRMs to streamline workflows
- Set up drip campaigns and track metrics
- Get 10DLC support
- Set up autoresponders
EZ Texting Pricing
Starts at $25 per month (Based on the number of contacts)
Pros of EZ Texting
- Easy to use
- Good for sending marketing campaigns
Cons of EZ Texting
- Expensive product
- Issues with integrations
Support Channels
Knowledge base, FAQs, Email, Chat, Phone
EZ Texting Ratings
Capterra: 4.3/5.0
Software Advice: 4.3/5.0
SlickText
SlickText is a business texting platform that offers SMS marketing capabilities targeted toward better customer communication and engagement. SlickText works best for small to large businesses and marketing agencies.
Features of SlickText
- Text-enable landline number to converse with customers
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Use templates to send group texts and mass texts
- Set up drip campaigns and track metrics
- Get 10DLC support
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
SlickText pricing
$29 (Based on the number of texts)
Pros of SlickText
- Easy to use
- Good customer support
Cons of SlickText
- Expensive product
- Binding contract
Support Channels
FAQs, Phone, Knowledge base, Email, Chat
SlickText ratings
Capterra: 4.8/5.0
Software Advice: 4.8/5.0
SimpleTexting
SimpleTexting is a texting app for businesses that is known for its SMS and MMS marketing capabilities such as group texts, mass texts, autoresponders, etc. This business texting software is good for medium-sized businesses and marketing agencies.
Features of SimpleTexting
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Set up drip campaigns and track metrics
- Get 10DLC support
- Use templates to send mass texts
- Schedule text messages for a later date
- Assign conversations to team members
SimpleTexting Pricing
Starts at $29 per month for 500 messages
Pros of SimpleTexting
- User-friendly interface
- Ample integrations
Cons of SimpleTexting
- Expensive product
- No group texting feature
Support Channels
Knowledge Base, Chat, Email, Phone, FAQs
SimpleTexting ratings
Capterra: 4.7/5.0
Software Advice: 4.7/5.0
Textedly
Textedly is another popular messaging app for businesses that offers text message marketing functionalities. It is ideal for professional services and non-profits.
Features of Textedly
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Set up drip campaigns and track metrics
- Use templates to send group texts and mass texts
- Schedule text messages for a later date
- Assign conversations to team members
Textedly Pricing
Starts at $24 per month (based on the number of messages)
Pros of Textedly:
- Good for SMS marketing
- User-friendly interface
Cons of Textedly:
- Limited features and integrations
- Poor customer service
Support Channels:
Phone, Email, Live rep, Chat, Knowledge base, FAQs
Textedly ratings:
Capterra: 4.5/5.0
Software Advice: 4.6/5.0
TextMagic
TextMagic is a texting platform for business that offers AI-powered automated responses and pre-built analytics. This business texting app is ideal for small businesses.
Features of TextMagic
- Two-way text messaging to answer queries and book appointments
- Assign conversations to team members
- Use templates to send group texts and mass texts
- Schedule text messages for later dates
- Send text messages over a secure platform
- Use templates to send and mass texts
- Set up autoresponders and track metrics
TextMagic Pricing
Starts at $ 0.04 per message
Pros of TextMagic
- Friendly user interface
- Pre-built SMS templates
Cons of TextMagic
- Expensive product due to per-message pricing model
- Issues with receiving notifications
Support Channels
Phone Support, Email, Chat, FAQs
TextMagic ratings
Capterra: 4.6/5.0
Software Advice: 4.6/5.0
Sakari
Sakari is a texting software for businesses that offers capabilities around outbound messaging such as booking confirmations, order updates, and delivery notifications. It also offers bulk texting but that could prove to be expensive if the businesses serve a large group of contacts.
Features of Sakari
- Text-enable landline number to converse with customers
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Use templates to send mass texts
- Set up drip campaigns and track metrics
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
Sakari Pricing
$16 (Based on the number of messages)
Pros of Sakari
- Seamless integration
- Easy to set up
Cons of Sakari
- Expensive product
- Poor customer service
Support Channels
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support
Sakari ratings
Capterra: 4.6/5.0
Software Advice: 4.5/5.0
Avochato
Avochato is a business texting software for business that caters to contact centers, marketers, and teams. It integrates with CRM platforms and offers capabilities to scale communications both internally and externally.
Features of Avochato
- Two-way text messaging to answer queries and book appointments
- Use templates to send group texts and mass texts
- Schedule text messages for a later date
- Integrate with CRMs to streamline workflows
- Set up drip campaigns and track metrics
- Set up autoresponders
- Assign conversations to team members
Avochato Pricing
Starts at $19 per month (per user)
Pros of Avochato
- Easy to use
- Good customer support
Cons of Avochato
- No 10DLC support
- Gaps with automations
Support Channels
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)
Avochato Reviews & Ratings
Capterra: 4.7/5.0
Software Advice: 4.7/5.0
MessageDesk
MessageDesk is a business texting app that offers seamless group texting, mass texting, and auto-reply text capabilities. It is widely used by tradespeople and professionals.
Features of MessageDesk
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Text-enable landline number to converse with customers
- Set up drip campaigns and track metrics
- Get 10DLC support
- Use templates to send mass texts
- Assign conversations to team members
MessageDesk Pricing
Starts at $14 per month (based on the number of messages)
Pros of MessageDesk
- Easy to use
- Seamless setup
Cons of MessageDesk
- Limited integrations
- Restricted character limit
Support Channels
Chat, FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support
MessageDesk Reviews & Ratings
Capterra: 4.8/5.0
Software Advice: 4.8/5.0
TextRequest
TextRequest is a business texting app that is used for customer engagement through plug-and-play messaging solutions.
Features of TextRequest
- Text-enable landline number to converse with customers
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Use templates to send mass texts
- Set up drip campaigns and track metrics
- Get 10DLC support
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
TextRequest Pricing
Starts at $59 per month (based on the number of messages)
Pros of TextRequest
- Easy to use
- Good customer support
Cons of TextRequest
- Inconsistencies with message delivery
- No group texting
Support Channels
24/7 (Live rep), Chat, Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum
TextRequest Reviews & Ratings
Capterra: 4.6/5.0
Software Advice: 4.6/5.0
ClickSend
ClickSend is an Australia-based texting service for businesses that offers SMS, MMS, Voice, and Email capabilities to businesses for seamless customer communication.
Features of ClickSend
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders and track metrics
- Use templates to send mass texts
- Get 10DLC support
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
- Assign conversations to team members
ClickSend Pricing
$0.0928 per message
Pros of ClickSend
- Ample integration options
- Ease of use
Cons of ClickSend
- Expensive product if you’re targeting a large group
- Limited texting capabilities
Support Channels
24/7 (Live rep), Chat, Knowledge Base, Email/Help Desk
ClickSend Reviews & Ratings:
Capterra: 3.9/5.0
Software Advice: 3.9/5.0
Podium
Podium is a popular SMS communication platform that offers text automation capabilities. This business text messaging platform is ideal for local businesses.
Features of Podium
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
- Assign conversations to team members
- Text-enable landline number to converse with customers
- Set up drip campaigns and track metrics
- Get 10DLC support
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Use templates to send mass texts
Podium Pricing
Starts at $289 per month
Pros of Podium
- User-friendly interface
- Ample integrations
Cons of Podium
- Expensive product
- Binding contract
Support Channels
Chat, Phone Support, Email/Help Desk, Knowledge Base
Podium Reviews & Ratings:
Capterra: 4.3/5.0
Software Advice: 4.3/5.0
Twilio
Twilio is a popular business messaging platform that offers cloud communication solutions across 180 countries.
Features of Twilio
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Use templates to send mass texts
- Assign conversations to team members
- Text-enable landline number to converse with customers
- Set up drip campaigns and track metrics
- Get 10DLC support
Twilio pricing
Starts from $0.01 (per message)
Pros of Twilio
- Affordable product
- Good customer support
Cons of Twilio
- Tricky user interface
- Limited integrations
Support channels
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)
Twilio ratings
Capterra: 4.5/5.0
Software Advice: 4.5/5.0
HeyMarket
HeyMarket is a business texting platform for businesses that have 100+ employees and integrates with leading enterprise applications. It offers a host of business texting features to ensure seamless communication and engagement.
Features of HeyMarket
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Use templates to send mass texts
- Schedule text messages for a later date
- Assign conversations to team members
- Set up drip campaigns and track metrics
- Get 10DLC support
HeyMarket Pricing
Starts at $59 per month
Pros of HeyMarket
- Easy to use
- Great for customers with a large client base
Cons of HeyMarket
- Limited support
- Relatively expensive
Support channels
Email, chat
HeyMarket Reviews & Ratings
Capterra: 4.5/5.0
Software Advice: 4.5/5.0
TextUs
TextUs is an business text message service platform that offers capabilities to engage with customers, candidates, employees, and leads.
Features of TextUs
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Set up drip campaigns and track metrics
- Get 10DLC support
- Use templates to send mass texts
- Schedule text messages for a later date
- Assign conversations to team members
TextUs Pricing
Starts at $250 per month
Pros of TextUs
- Feature-rich
- Good customer support
Cons of TextUs
- Expensive product
- Restrictions on character limit
Support Channels
Email/Help Desk, Chat, Knowledge Base
TextUs Reviews & Ratings
Capterra: 4.5/5.0
Software Advice: 4.5/5.0
Textline
Textline is a good business texting service that offers functionalities for effective process automation, customer engagement, and team collaboration.
Features of Textline
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Use templates to send mass texts and group texts
- Schedule text messages for a later date
- Assign conversations to team members
- Set up drip campaigns and track metrics
- Get 10DLC support
Textline Pricing
Starts at $59 per month
Pros of Textline
- Seamless workflows
- Easy to setup
Cons of Textline
- Limited automations
- Limited integration options
Support channels
Email, Knowledge base, Chat
Textline Reviews & Ratings
Capterra: 4.9/5.0
Software Advice: 4.9/5.0
Weave
Weave is a customer communication and engagement platform that caters to small businesses and offers business texting capabilities. Weave software offers one of the best text messaging service for businesses.
Features of Weave
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Use templates to send mass texts and group texts
- Schedule text messages for a later date
- Set up drip campaigns and track metrics
- Get 10DLC support
Weave Pricing
$399 per month + $750 additional setup fee
Pros of Weave
- Easy to use
- Seamless integration
Cons of Weave
- Expensive product
- Poor customer support
Support Channels
FAQs/Forum, Phone Support, Chat, Email/Help Desk, Knowledge Base
Weave Reviews & Ratings
Capterra: 4.1/5.0
Software Advice: 4.1/5.0
Birdeye
Birdeye is primarily a review generation software that also offers business texting capabilities. This customer texting solution offers features such as assigning conversations to team members, autoresponders, and scheduling text messages.
Features of Birdeye
- Two-way text messaging to answer queries and book appointments
- Get 10DLC support
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Text-enable landline number to converse with customers
- Schedule text messages for a later date
- Set up drip campaigns and track metrics
- Use templates to send mass texts
Birdeye Pricing
Starts at $299 per month
Pros of Birdeye
- Easy to use
- Seamless integrations
Cons of Birdeye
- Expensive product
- Poor customer service
Support Channels:
Chat, Email, FAQs
Birdeye Reviews & Ratings:
Capterra: 4.1/5.0
Software Advice: 4.1/5.0
OpenPhone
OpenPhone is a software that is used for both texting as well as calling.
Features of OpenPhone
- Two-way text messaging to answer queries and book appointments
- Get 10DLC support
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
- Set up drip campaigns and track metrics
- Use templates to send mass texts
OpenPhone Pricing
Starts at $13 per user per month
Pros of OpenPhone
- Intuitive user interface
- Affordable product
Cons of OpenPhone
- Limited integrations
- Average customer support
Support channels
Email, Knowledge base
OpenPhone Reviews & Ratings
Capterra: 4.2/5.0
Software Advice: 4.3/5.0
Voxie
Voxie is an AI-based text messaging app for businesses that focuses on customer communication and engagement through features such as two-way texting and text message marketing.
Features of Voxie
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders and track metrics
- Integrate with CRMs to streamline workflows
- Use templates to send mass texts
- Send text messages securely
Voxie Pricing
N/A
Pros of Voxie
- Automation capabilities
Cons of Voxie
- Limited features
- Learning curve involved
Support Channels
Email/Help Desk, Phone Support, Chat, Knowledge Base, FAQs/Forum
Voxie Reviews & Ratings
Capterra: 4.2/5.0
Software Advice: 4.3/5.0
Why is Emitrr the Best Text Messaging Service for Businesses?
Emitrr is the best text messaging service for business in the list that offers all the features, irrespective of your business type and size. Emitrr has truly emerged as on the best business texting app of 2024. The software is affordable and is quite flexible. You only pay for what you use! The customer support team is quite hands-on, always there to address and resolve any issues you might face.
This business SMS service is quite easy to setup and implement, and there is no learning curve involved. You can make use of all its features to ensure seamless communication and engagement with your customers, without having to worry about any bugs or glitches. Right from engaging in two-way communication with your customers to designing marketing campaigns; everything can be done within a few clicks.
Whether it is text enabling your landline number or offering end to end 10DLC support, Emitrr will stay by your side. Not only it is a great tool for interaction between you and your customers, but is also ideal for internal communication.
To learn more about Emitrr’s offerings, schedule a demo and get a solution that best fits your needs. To get insights into what our customers have to say about us, checkout our reviews here: https://www.capterra.com/p/215815/Emitrr/reviews/
FAQs for Business Text Messaging Apps
A business can use text messaging in various ways. Since text messaging is a great way to engage customers, you can use text messaging platform to send reminders, confirmation, promotional offers, alerts, payment reminders, and more.
Automated text messaging for Businesses can be achieved with the help of business texting software like Emitrr. With the help of automated text messaging software you will be able to schedule text campaigns before hand and personalize them to each customer.
A business texting platform is one which facilitates automated mass texting to your customer base. Businesses can reach out to their customers through text messages which are more effective for active customer engagement. A business SMS service allows to import contacts, schedule messages, assign conversations to team members and much more.
You can send hundreds of messages at once with the help of a business text message software like Emitrr. Even though you have sent all the messages at once, the responses to those messages will be in separate message threads.
Conclusion
With 95% of Americans using texting as the preferred mode of communication, it is imperative that businesses adapt to the rising dependency on text messaging and utilize it in their operations. If you’re that business looking forward to adapting to the changing dynamic of communicating with customers, sign up with Emitrr and enjoy unwavering support, zero downtime, and revenue growth.
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