10 Best Enterprise Texting Solutions 

Introduction

Are you an enterprise business looking to simplify and scale your business communication? If yes, then an enterprise text messaging solution is just what you need. With the help of such software, you can save time and reach out to your customers or subscribers at once; you can customize your messages, be it for promotions, new product launches, and more. If you want to know more about the kind of features that you should look for in an enterprise text messaging platform and want the best software recommendations, then keep reading. 

What is Enterprise Text Messaging Software? 

Enterprise text messaging software allows a business to leverage the power of SMS in order to improve customer communication and scale customer relations without needing to hire more people for the job. For this, such software comes with comprehensive messaging features right from team collaboration to secure texting features. What’s best is that most Enterprise text messaging software can integrate with your existing system and simplify automation. And it can also accommodate more users to fit your growing business needs.

Why do you need Enterprise Texting Platform?

Standard business texting platforms may not come with advanced features or pricing options or simply may not be able to accommodate an enterprise level business. An enterprise business may have teams and employees working at different levels for which you may need to regulate conversation access. You may need more automation features to be able to focus on other aspects of your business; the list goes on. For this reason, it is important to pick enterprise texting software only. 

Who needs an Enterprise Text Messaging App?

Healthcare Industry

Emitrr is a top choice for enterprise healthcare professionals, be it for surgeons, medical spa clinic owners, ophthalmologists, veterinarians, dentists, and more. This is because Emitrr is HIPAA compliant, and it also integrates with 500+ EHR/PMS tools, such as Denticon, Dentrix, AthenaHealth, etc., easily. On top of this, Emitrr not only offers SMS features but also capabilities for VoIP, appointment reminders, reputation management, appointment scheduling, and more, and is the best healthcare communication software.

Real Estate Industry

Emitrr also caters to enterprise level real estate business owners who are looking to improve their remote team communication and to generate more leads. For this, real estate businesses can take advantage of Emitrr’s VoIP for real estate capability with features such as call forwarding, IVR, conference calls, etc. They can also use Emitrr’s real estate SMS texting features like missed-call-to-text,  SMS automation, auto-replies, etc., to never miss out on a sales opportunity.

Home Service Industry

Emitrr’s recurring messages, two-way texting, file sharing option, VoIP feature, etc., are ideal for managing communication for home service businesses. Additionally, Emitrr’s integration with CRM and home service software can help them automate several tasks right from making appointments to obtaining surveys and customer feedback.

Legal Industry

Enterprise level law firm companies can also use Emitrr and utilise its features like review and reputation management, appointment reminders, SMS, VoIP, scheduling, file sharing, secure texting, and more. Additionally, Emitrr’s VoIP for law firms can also come in handy to connect with their law team and clients.

Non-Profits

Implementing a texting service for a non-profit could be a good idea if you want to grow your members list easily. Using Emitrr’s VoIP or SMS service, you can reach out to your existing members at once and share event updates with them easily. Using it, you can also send SMS to other people and grow your NGO community.

Religious Institutions

If you run a religious institution like a church and are in need of a church texting service or something similar to simplify communication with your church members via SMS or even call then, again, you can count on Emitrr for the same.

Features to Look For in an Enterprise Texting Software 

Communication capabilities that go beyond just basic 2 way text messaging

An efficient texting software for enterprise businesses should offer more than just two-way texting features and include more capabilities such as: 

Group texting

The group texting feature is a must-have when looking for Enterprise Texting software. Using this feature, you can segment your audience into different groups and send messages to all the people in that particular group at once. This feature is excellent for sending customized SMS campaigns in less time.

Bulk messaging/SMS campaigns

Enterprise businesses that need to send product updates, new launches, discount offers, and other information to their wide set of audiences at once can utilize bulk messaging or SMS campaign features. Using this feature, you can create different campaigns, add multiple recipients, type in your message, and send them to the recipients in bulk. 

• Sequences: Some software allows you to send a sequence of bulk messages. For example, you may want to send an initial SMS and then send one or more follow-up messages. This can be done very easily using sequences. 
• Automations based on triggers: Another sub-feature that may be useful to you is being able to automate messages based on triggers. For example, you can set some triggers or keywords which, when sent by the recipient, will generate an automated text to them. 

Texting across channels

Some more texting related features that enterprise businesses can greatly benefit from includes: 

• Missed calls receive automated text: This feature allows you to set and send an automated message whenever you miss calls. This feature keeps the channel for communication open and allows you to cater to missed leads. 
• Converting website visitors into SMS via automated form fill to text: This excellent feature prompts your website visitors to fill up a form when they visit your website and send them an automated SMS when they leave your website to keep the conversation going. 
• Secure texting in case we need to exchange PII: If you are a healthcare professional or someone who exchanges PII or deals with sensitive information, then a secure texting feature could be very useful to you. This feature, when turned on, takes you to a secure portal where you can have conversations privately. 

Have a look at this quick video to see how Emitrr’s secure texting feature works:

• Converting phone calls to text via IVR: This feature works by transcribing a caller’s words into text during a live call. The transcription helps the IVR system to analyze the text to understand their request better and to provide relevant automated responses, like information retrieval or menu options.

Team collaboration 

Look for good team collaboration features so that multiple teams can use the platform without hampering other teams. 

• Auto assignment of conversation: The auto-assignment is a must-have feature to look for in an enterprise SMS service. Using this feature, you can assign conversations manually or automatically either to a team or a team member. You can either assign a conversation based on contact properties, as per the response, or as per the default settings. Refer to the image shown below to see how robust software like Emitrr can help you manage different teams and their conversations. 

• Ability to set up multiple lines/multiple inboxes: Your enterprise texting tool should allow you to set up multiple lines or inboxes for managing different kinds of conversations in an efficient way. 
• Comments, typing indicators, notes, conversation folders: Your enterprise texting software should offer features like conversation folders, being able to tag a person in the conversation, being able to add notes to a conversation, etc. to be able to better manage your team’s inbox. 

Productivity features that allow enterprises to scale 

As an enterprise business, you should be able to automate most of your business communication tasks to be able to focus on more important things. For this, having access to these features could be a game changer: 

• Ability to schedule one to one and bulk sms: You should be able to schedule your messages, be it bulk SMS or one-on-one messages one time or in a recurring fashion. This can allow you to utilize your time in an efficient manner. 
• Auto replies: You should be able to set auto SMS replies either based on channels, based on the type of query or keyword sent in, or on the basis of hours – during and after office hours. 
• Ability to pin conversation: Being able to pin important messages or conversations can help you access conversations efficiently without needing to waste time finding them in a pool of messages. 
• Ability to prune lists automatically: Your enterprise text messaging platform should be able to prune your contact lists automatically so that you can avoid sending messages to numbers that are (landline, invalid etc.) like below: 

Access and security

In an enterprise level business where there are so many teams and individuals working, it becomes important to set security and access limitations. For this, having the below-mentioned features could be extremely helpful:

• Role based access: Your enterprise texting software should allow you to set role-based access to be able to define which team member can access which conversation / feature in the system. Have a look at Emitrr’s well-defined role-based access system: 

• Security: There are different kinds of security measures that different kinds of enterprise businesses need to take into account when communicating with customers. It could be HIPAA compliance, SOC 2 Compliance, SSO, Multi factor authentication, etc. 

• Detailed analytics: Your enterprise texting software should give you detailed analytics of how many messages are being sent, how many messages were received across different channels, total number of automated and manual text sent, replied to, etc at both overall and team level.

• Integrations with your existing system: Lastly, your enterprise sms software should integrate with your existing CRM/PMS/EHR software or tool so that you can sync your existing tools with the new system and carry out your workflow without any hindrance. 

AI – Artificial Intelligence

Lastly, you may want to look for some kind of AI integration in your SMS software for enterprise business. This could be an AI SMS generator to help you out in drafting SMS, it could be an AI summarizer to give you a summary of the conversation. It could be incorporating AI-based predictive text features to improve the SMS drafting process, among others. 

Emitrr’s tip👉 If you want to go beyond SMS communication, then you should look for a business communication software that also offers VoIP functionality. Book a demo with Emitrr and see how it can cater to both SMS and calling needs of your enterprise business. 

Top 10 Enterprise Texting Solutions 

1. Emitrr
2. Textedly
3. Textline
4. MessageMedia
5. SimpleTexting
6. Heymarket
7. Textmagic
8. Clerk Chat
9. Text-em-all
10. Beetexting

1. Emitrr

Emitrr Overview

Emitrr is the best enterprise text messaging and customer communication software. The platform offers a wide range of texting features that support enterprise businesses, including mass/bulk texting, automation, recurring texts, drip campaigns, and more. Emitrr offers a very affordable and flexible volume-based pricing model, and it integrates seamlessly with over 1000 third-party CRM/PMS/EHR tools and software. This customer communication software is also HIPAA and TCPA-compliant, ensuring strict security measures. Here’s a detailed view of what Emitrr has to offer:  

Emitrr Features

• Automation: Set up automated messages, replies, etc., for different kinds of messages and inputs.
• Team management: Manage your team’s inbox efficiently with access to many team management features such as assigning conversations, adding notes, mentions, etc. 
• Role-based access: Set up role-based access to ensure only a certain team or team members have access to certain conversations. 
• Mass texting: Use mass texting to send out product updates, offers for discounts, promotions, etc., to all your customers at once with mass texting. 
• Two-way texting: Allow your customers to reply back to you and get on a one-on-one conversation with them via two-way texting. 
• Group messages: Use group texting to set up different groups for different SMS campaigns and send out SMS to all the recipients in the group at once. 
• Conversation assignment: Assign conversation to the team or a specific team member either automatically or manually. 
• Reports and Analytics: Get detailed reports on how your team is using SMS with metrics like total SMS sent, replied to, messages received from different platforms, etc.
• Toll-free texting: Allow your customers to text you for free with toll-free texting. 
• Multi-location management: Manage inbox across multiple locations of your enterprise business. 
• Auto responses: Set up auto SMS responses based on the type of query or keyword sent, or on the basis of after or during hours. 
• Integrations: Integrate with your existing CRM/PMS/EHR tools for a smooth work flow. 
• Personalization: Send personalised SMS even in a group or bulk SMS by using first name/last name property. 
• SMS surveys: Send out automated surveys via SMS and see what your customers think of your product/services.
• Drip campaigns: Set up or schedule drip campaigns with first SMS and follow up SMS. 
• Private comments: Add comments to conversations privately so that only your team can view them.
• AI integration: Emitrr is currently building AI integration features. 

Emitrr Pros

• Best Customer Service: Emitrr is known for offering 24×7 exceptional customer service and for this, it even boasts a solid 5/5 star rating on Capterra. 
• Customization at a great price: With Emitrr, you don’t have to pay for things you don’t need. This software offers customized price quotes to enterprise businesses depending on their texting volume. 
• 100% transparency, no hidden charges: Emitrr is known for its transparent pricing and does not surprise you with hidden charges later. 
• Feature-filled product: From drip campaigns and team management to secure chat and role-based access, Emitrr comes with a wide range of enterprise texting features. 

Emitrr Cons

There is no major issue with this software. 

Emitrr Integrations

Emitrr seamlessly integrates with over 500+ tools across different industries such as dental, recruiting, home service, real estate, etc. with tools like:

• Mailchimp
• AthenaHealth
• Denticon
• Zapier
• Facebook
• Hubspot
• HouseCall Pro
• And more!

Emitrr Pricing

Emitrr offers an affordable text-based pricing model that starts at $149 a month. 

Emitrr Reviews & Ratings

Emitrr boasts a solid 5/5 star rating on Capterra and here’s what customers are saying about this enterprise texting software: 

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

Source: Capterra

Emitrr Support Channels 

• Live chat: Chat with Emitrr’s live representatives
• Email: Send email to Emitrr’s support team at [email protected]
• Phone: Call Emitrr at +1 (210) 941-4696
• Knowledge base
• FAQs/forum
• SMS

2. Textedly 

Textedly Overview

Textedly is a popular SMS marketing and enterprise texting platform using which you can send anywhere from 10 to 100,000 SMS. This software comes with useful features such as message scheduling, an opt-in subscriber list, analytics, and more. Textedly enterprise software offers multiple pricing options; however, it may not be the best value-for-money option. Here’s a detailed overview of Textedly:

Textedly Features

• Mass group SMS: Type in a single text message and send it to multiple recipients within seconds. 
• Data analysis: Collects real-time data across multiple key points such as interaction time, histories, inactivity, etc. 
• Role-based access: Use this to set user-based or role-based permissions when accessing conversations. 
• Automatic SMS replies: Set keywords that trigger auto-responses with a pre-formatted message. 
• Automated SMS campaign: Schedule mass group SMS ahead of major events with automated SMS campaigns. 
• Multiple user support: Add multiple users to your Textedly account. 
• Conversation triggers: Add conversation triggers for free and get in a conversation with your subscribers on autopilot mode.

Textedly Pros

• Many useful features: Textedly offers many unique and useful texting features such as long SMS, free incoming SMS, single send, etc. 
• Unlimited contact management: Textedly allows you to track and manage unlimited contacts in your subscribers list. 
• Intuitive interface: The platform is pretty easy to use and requires little to no technical knowledge. 
• Textedly pricing is affordable: Textedly is quite affordable with pricing starting at $26 per month.

Textedly Cons

• No dedicated customer support: You do not get dedicated customer support with all of Textedly’s plans. You are required to purchase a higher plan if you want dedicated customer support.
• No AI features: Textedly does not offer any AI feature that may be needed for better automation or optimization. 
• Limited customization: Although Textedly is easy to use, it lacks the depth of customization, which might become a problem for large-scale businesses. 

Textedly Pricing 

Textedly offers a free 14-day trial and four pricing options that you can choose from:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• MailChimp
• Zapier
• Salesforce
• Zoho
• Constant Contact
• HubSpot
• Zendesk
• And more..

Textedly Reviews & Ratings 

Textedly has a customer rating of 4.6/5 on g2 and 4.5/5 on Capterra, and here’s what Textedly users are saying: 

“With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly.”

“With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly.”

Source: Capterra 

Textedly Support Channels 

• 24/7 (live rep) 
• Email/Help desk
• Chat 
• Phone support

3. Textline 

Textline Overview

Textline is a business messaging platform that is meant for businesses of all sizes, be it small or enterprise businesses. The software comes with many team management and inbox management features and is suitable for marketing, sales, customer support, and logistics operations. Textline is a great automation tool; however, it has a high SMS cost and lacks many automation features.

Textline Features

• Two-way texting: Get in one-on-one conversations with your customers with two-way texting. 
• Mass texting: Type in a single text message and send it to multiple recipients within seconds. 
• Role-based access: Give conversation access to users based on their role or level in the organization. 
• Scheduled messages: Schedule a single text message or mass group text messages to go out at a future time and date.
• Text surveys: create custom SMS surveys or use Textline’s pre-built customer satisfaction surveys to get actionable insights from your contacts.
• Automated messages: Set up automated messages based on pre-set keywords.
• SMS templates: Reduce time spent manually typing messages with SMS templates.

Textline Pros

• Intuitive interface: Textline is known for its intuitive interface and ease of use. The software requires no technical knowledge to use it efficiently. 
• Excellent customer service: Textline has been rated 5 stars for its customer service on Capterra, and users really appreciate their support team for their professionalism and quick responses.
• Great workflow: Textline offers a smooth workflow where users can assign/claim text chains to team members, collaborate together, utilize address books, resolve text chains, and more. 

Textline Cons

• Expensive: Textline’s pricing starts at $20 per user; however, the price can quickly add up as you add more users. 
• Delay in sending SMS: As per many online reviews, users face errors and delays in sending SMS using Textline, which leads to a waste of time.  
• Hidden charges: Other than high costs, Textline users have also pointed out how they implement many hidden charges like extra messaging costs, industry fees, etc. 

Textline Pricing

There are four Textline pricing options available: 

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing 

Textline Integrations

Here are the most popular Textline integrations that you can find: 

• Hubspot
• Salesforce
• Aircall
• Zapier
• Freshdesk
• Slack
• Pipedrive
• Talkdesk
• And more.

Textline Reviews & Ratings

Textline has an overall rating of 4.5/5 on g2 and 5/5 on Capterra, and here’s what Textline customers are saying: 

“The updates made are not always user-friendly, especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.”

“It doesn’t do group messaging and I can not email receipts without reaching out for help.”

Source: Capterra 

Textline Support Channels 

• Email
• Help Desk
• Knowledge Base
• Chat

4. MessageMedia

MessageMedia Overview

Sinch MessageMedia is an SMS communication software that offers plenty of capabilities for simplifying the communication of enterprise businesses. The platform caters to all kinds of industries; it offers excellent support and custom pricing options. However, limited features and expensive pricing are its two biggest pain points. 

MessageMedia Features

• Manage permission level: MessageMedia enterprise SMS software allows you to manage permission levels for viewing different conversations. 
• Analytics & reports: Get access to detailed SMS reports with metrics like total SMS delivered, replied to, etc.
• Bulk SMS: Send SMS to your entire customer list in one go with bulk SMS. 
• Web SMS: Send SMS directly from your computer and engage with your team and customers through their web SMS service. 
• Multi-channel inbox: Manage your inbox and keep track of conversations from different channels in the same inbox. 
• Automated SMS: Save precious business time by automating SMS and replies to general queries. 

MessageMedia Pros

• Good customer service: Many users appreciate how helpful and efficient the customer service team of MessageMedia is. 
• Ease of use: MessageMedia has an intuitive interface and is extremely easy to use.

MessageMedia Cons

• Expensive: MessageMedia’s pricing option starts at $49/month which is quite expensive as compared to other options listed in this guide. 
• Limited features: The software comes with very limited SMS and automation features, which may not be ideal for scaling. 

MessageMedia Pricing

MessageMedia offers five different pricing options:

• Basics: $49/month 
• Conversations: $99/month
• Pro: $249/month
• ProPlus: $450/month
• Advanced: $799/month 

MessageMedia Integrations

MessageMedia integrates with:

• Shopify
• HubSpot
• NetSuite
• BigCommerce
• Zoho CRM 
• Adobe Campaign 

MessageMedia Reviews & Ratings

MessageMedia has an overall rating of on 4.5/5 Capterra and 4.3/5 g2, and here’s what MessageMedia users are saying: 

“How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load.”

“The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send.”

Source: Capterra 

MessageMedia Support Channels 

• Live chat
• Email
• Phone

5. SimpleTexting 

SimpleTexting Overview

SimpleTexting is a popular text messaging and SMS marketing platform that allows users to schedule messages, engage in two-way conversations, send out bulk messages, and much more! Whether you are in marketing, sales, HR, or any other enterprise business, SimpleTexting can be used by all. However, note that SimpleTexting is not HIPAA-compliant and is also slightly expensive. 

SimpleTexting Features 

• Bulk SMS messaging: Send messages to customers in bulk. 
• Autoresponders: Send out replies to customer queries automatically based on specific keywords or triggers.
• Subscriber list segmentation: Organize and segment your subscriber list on the basis of demographics, age, behavior, etc.
• Text-to-Join keywords: Set up custom keywords that users can text to you to subscribe to your messages.
• Analytics and reporting: Get a detailed report on how well your SMS campaigns are performing.
• Scheduled messages: Plan and send out messages to your customers in advance as per a predetermined time and date.
• Customizable sign-up forms: Create customizable sign-up forms and get SMS subscribers from your website, social media, etc.

Pros of SimpleTexting 

• Flawless integrations: SimpleTexting integrates seamlessly with more than 1000 third-party apps and tools, such as Zapier, Salesforce, MailChimp, Shopify, Hubspot, and more.
• Analytics and reporting: Using SimpleTexting’s reporting and analytics feature, you can get detailed insights on how your SMS campaigns are performing. 
• Ease of use: SimpleTexting’s interface is quite easy to use and intuitive, making it easy for people at all levels to use. 

Cons of SimpleTexting 

• High pricing: SimpleTexting’s pricing is a bit high and the platform charges an extra $20 for every user, which makes it even more expensive. 
• Not HIPAA compliant: SimpleTexting is not HIPAA compliant and thus, cannot be used by healthcare professionals.
• Limited international messaging: SimpleTexting supports texting in the US and Canada only, which may not be ideal for enterprise businesses operating globally. 
• Complex billing & renewal process: SimpleTexting’s auto-renewal option for billing poses a challenge for customers.  

SimpleTexting Pricing

SimpleTexting’s pricing ranges between $39/month to $899/month, depending on your choice of plan. The platform also charges $20/per user/per month for every extra user. 

SimpleTexting Integrations

SimpleTexting integrates with 1000+ third-party CRM/EHR tools including:

• Salesforce
• MailChimp
• Slack
• Amplifier
• Hubspot
• Instagram
• Zapier
• WordPress
• Pabbly
• Podio
• Integrately
• And much more!

SimpleTexting Reviews & Ratings

SimpleTexting has an overall rating of 4.7/5 on both g2 and Capterra, and here’s what SimpleTexting users are saying:

“The app is a bit glitchy, and it does get pretty expensive when you have a decent amount of people on your list since you are charged based on sent messages. Eventually I may be priced out if I keep building.”

“It kept blocking our texts saying we reached our limit. There were no further details until we reached out that this was taking place to stop potential spam.”

Source: Capterra 

SimpleTexting Support Channels 

• Chat
• Phone
• Email
• Knowledge base 
• FAQs

6. Heymarket

Heymarket Overview

Heymarket is an enterprise business texting platform that allows businesses to send out  SMS smoothly to improve customer interaction. The platform offers plenty of useful features and integrates with many CRM such as Zapier, Salesforce, etc. However, expensive pricing and frequent glitches are two major issues with this software. Let’s have a look at Heymarket in detail: 

Heymarket Features 

• Survey requests: Set up survey requests and send them out automatically after ticket resolutions and order deliveries.
• Mass alerts: Make important announcements, send urgent notifications, or highlight new policies at scale with mass texts. 
• Auto reply texts: Create auto-responses for queries that are frequently asked.
• Drip campaigns: Send customers recurring messages for different marketing campaigns and keep them engaged. 
• Follow-ups: Set triggers or schedule automatic texts in advance based on specific actions in your CRM system.

Pros of Heymarket

• Easy SMS features: With plenty of SMS features such as auto-reply texts, drip campaigns, two-way texting, follow-ups, etc. Heymarket allows you to communicate with your customers smoothly. 
• Automation: Features like CRM-triggered SMS, email workflow follow-ups, auto-replies, etc., make this software highly suitable for enterprise businesses. 
• Intuitive interface: Heymarket’s interface is modern, intuitive, and extremely easy to use.  
• Text compliant: Heymarket is TCPA, SOC 2 Type 2, and HIPAA-compliant and very reliable for safe customer communication. 

Cons of Heymarket

• Limitation with plans: Heymarket is priced between $19-$59 per user per month, but its basic plan supports only Hubspot integration and comes with limited SMS features. For more features and integrations, you might have to purchase higher plans.  
• Unlimited support: Heymarket offers email customer support only with its basic plan. For a live chat option, you will need to choose a higher plan. 
• Software glitches and frequent downtime: Heymarket customers complain about prolonged downtimes and glitches in the platform.

Heymarket Pricing

Heymarket offers four kinds of pricing options:

• Standard: $19/user/month
• Plus: $39/user/month
• Pro: $59/user/month
• Enterprise: Custom

Heymarket Integrations

Here’s a bunch of Heymarket integrations that you can find: 

• Hubspot
• Shopify
• Salesforce
• Aircall
• Clio
• Zapier
• And more..

Heymarket Reviews & Ratings

Heymarket’s overall customer rating is 4.5/5 on Capterra and 4.6/5 on g2. Here’s what customers are saying about Heymarket:

“My overall experience has been good because again, they have great customer service.”

“The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered.”

Source: Capterra

Heymarket Support Channels

• Chat 
• Phone support
• Email
• Knowledge base
• FAQs

7. Textmagic 

Textmagic Overview 

Textmagic is a well known business text messaging service that is ideal for staff communication, customer communication, and for running marketing campaigns across your enterprise business. This is one of the oldest texting platforms with plenty of unique SMS features. However, it lacks many integration options and many essential SMS features. Here’s a detailed look at Textmagic. 

Textmagic Features 

• Text marketing lists: Sort your subscribers into different groups and lists and optimize your communication strategy accordingly. 
• Long text messages: Send SMS with up to 918 characters in length. 
• Global SMS coverage: With access to 190+ countries and 1,000 mobile networks, reach your customers globally. 
• SMS opt-out management: Let your subscribers opt out of your messages by sending a STOP message via the opt-out option. 
• Incoming message automation: Create automatic rules for different kinds of incoming messages or for adding subscribers to the list.
• SMS attachment and MMS: Attach images, files, PDFs, emojis, etc., to SMS using this feature.

Pros of Textmagic

• Intuitive interface: Textmagic’s interface is simplistic and well thought out, which is quite appreciated by users.
• Great customization options: Textmagic offers customization options for multiple use cases, be it for sending SMS or website optimization, among others. 
• Supports long text messages: Textmagic also allows users to send longer SMS with up to 918 characters.

Cons of Textmagic

• Many missing features: Textmagic does not offer many basic texting features such as missed call-to-text, group texting, web chat-to-text, scheduled-based texting, etc.
• Inconsistent support: Textmagic does not offer 24×7 customer support and many user reviews suggest that their support takes too long to answer.  
• Expensive pricing: Textmagic can cost businesses anywhere from $20 to $1,000, which is way more expensive compared to other Textline alternatives.
• Limited integration: Textmagic’s biggest advantage is that it integrates with Zapier only. 

Textmagic Pricing

You can choose from three Textmagic pricing options:

• Essential: $24.5/ 500 texts/ month
• Professional: $80/ 2,000 texts/ month
• Connect: $100/ 10,000 texts/ month

Textmagic Integrations

Textmagic integrates with Zapier only. 

Textmagic Reviews & Ratings

Textmagic customer rating on g2 is 4.4/5 and on Capterra is 4.6/5; and here’s what customers are saying about Texmagic:

“The prices of the SMS compared to other services can be a bit high. Additionally I have had problems to reach all operators, apparently it is a problem with the number portability of this country.”

“It’s easy to use. I have multiple groups set up so that I can communicate with specific groups of people instantaneously.”

Source: Capterra

Textmagic Support Channels

• Phone Support
• Chat
• Email/Help Desk
• FAQs/Forum

8. Clerk Chat

Clerk Chat Overview 

Clerk Chat is a rapidly growing texting and VoIP platform made for businesses of all sizes. The software caters to all kinds of businesses, be it for church, insurance, customer service, etc. Clerk Chat comes with plenty of useful features, including Chat AI, blast SMS, etc. The software also integrates with many third-party tools seamlessly and comes with a free version. However, frequent glitches and extra charges for some features are its biggest disadvantages.

Clerk Chat Features 

• Chat AI: Tailor your responses and personalize conversations using Clerk Chat AI.
• Dynamic cohorts: Updates your group of contacts automatically and adjusts it in real-time.
• Campaigns: Send bulk messages to large contacts effectively and quickly. 
• Workflows: Design automated and custom conversation flows as per your business needs.
• Blast SMS: With Clerk Chat’s SMS blast feature, reach out to all your customers in a single snap.
• SMS appointment reminder: Send timely reminders and updates to your contacts directly. 

Pros of Clerk Chat

• Easy to use: Users love how easy it is to use the Clerk Chat app. 
• Smooth integration: The Clerk Chat software integrates smoothly with a bunch of third-party tools and options. 

Cons of Clerk Chat

• Charges extra for many features: Clerk Chat charges extra for accessing certain features such as detailed reports, integrations, scheduling sms, etc. This makes this software overall an expensive option.
• Glitchy software: Clerk Chat software is quite glitchy, and customers have often complained about delays in getting replies, delays in sending SMS, etc.

Clerk Chat Pricing

Clerk Chat offers a free basic plan and three pricing options:

• Growth: $9.99/user /month
• Ultimate: $19.99/user /month
• Enterprise: Custom

Clerk Chat Integrations

Clerk is compatible with a wide array of integrations: 

• Zoom
• Salesforce
• Shopify
• Smarsh
• Halo PSA
• Webex
• Hubspot
• And more!

Clerk Chat Reviews & Ratings

Clerk Chat has a rating of 4.6/5 on g2 and 5/5 on Capterra. Here’s what Clerk chat customers are saying: 

“The verification process has not been as smooth as anticipated and we’ve run into some road bumps. There seems to be a bit of an inconsistency as we’re getting set up with a number port and sms activation as some numbers seem to not have sms activated immediately.”

“They are very expensive in general. Clerk charges extra for just simple usage reports and there are no warnings if you go over your allotment each month (or even come close), they just stop texts of any kind.”

Source: g2

Clerk Chat Support Channels

• Chat
• Email
• Help center

9. Text-em-all

Text-em-all Overview 

Text-em-all is a well-known text messaging and communication software that allows enterprise businesses to communicate and market themselves among their customers easily. For this, the Text-em-all offers a bunch of useful features, which are all quite easy to use. However, this enterprise sms software is a bit pricey and also lacks in offering the best integration capabilities. Here are more details on Text-em-all. 

Text-em-all Features 

• MMS: Send files, emojis, images, etc., to your customers using the MMS option.
• Message library: Access message library and track the list of audio and text messages that have been saved to your account.
• Surveys: Collect customer feedback by sending survey forms via SMS.
• Text signatures: Create and add custom text signatures to any text message.
• Flexible inbox: Share your inbox with your team for easy collaboration on message threads.
• Text templates: Create new SMS templates or add previously created text messages to your text broadcast.
• Combo broadcast: Send both voice and text broadcasts simultaneously.

Pros of Text-em-all

• Reliable support team: Text-em-all is highly appreciated by users for offering excellent support. Users love how quickly and efficiently they get solutions to their problems.
• User-friendly interface: Text-em-all is extremely easy-to-use and requires absolutely no technical skills to use.
• Ease of communication: Certain Text-em-all features, such as combo broadcasts, auto-replies, repeating broadcasts, etc., are really helpful in saving a lot of time.

Cons of Text-em-all

• Faulty Text-em-all app: Although the computer version of Text-em-all works fine, there are some faults with their app along with limited features. 
• Delays in SMS delivery: Many Text-em-all users complain about delays in sending SMS when using the tool. 
• Issues with Text-em-all pricing: Text-em-all’s basic plan costs 5 cents per credit, which can be quite expensive when sending SMS to a large group of people. And its second version starts from $10 per month, which does not include major texting functionalities.

Text-em-all Pricing

Text-em-all offers a basic free plan, but their monthly plans start at $19 per month based on group size. It also offers credit-based pricing options ranging from 5¢-9¢ / credit based on volume. 

Text-em-all Integrations

• Zapier
• Salesforce
• Facebook
• Shopify
• Pipedrive
• Hubspot
• And more

Text-em-all Reviews & Ratings

Text-em-all has an overall rating of 4.7 on Capterra and 4.8 on G2. Here’s what customers are saying about it:

“The Call ‘Em All interface is very user-friendly. If you are not able to find something quickly, there is always a representative available to chat.”

“Because we use this software so infrequently, there are some updates that can be confusing when trying to set up at a moments notice for emergency notifications.”

Source: Capterra

Text-em-all Support Channels

• Phone
• Email
• Chat
• FAQs

10. Beetexting

Beetexting Overview

Beetexting is a fairly new SMS communication software that comes with a bunch of useful texting features and integrations. The software caters to businesses across different industries, such as insurance, healthcare, retail, etc. Beetexting offers a 14-day free trial and three pricing options. However, since it is new software, you may face technical glitches while using it and may struggle with limited functionality. 

Beetexting Features 

• Team templates: Create SMS templates and share with your team. 
• Team chat: Get in a conversation with your team members to discuss important matters. 
• Add signature: Create and add custom text signatures to any text message.
• SMS blast: With Clerk Beetexting’s SMS blast feature, reach out to all your customers in a single snap.
• Keyword automation: Automate SMS based on certain keywords input. 
• Filter inbox: Find conversations quickly by applying different filters. 

Pros of Beetexting

• Straightforward interface: Customers love how straightforward and clean Beetexting’s interface is. 
• Good customer service: Users appreciate the timely and effective response Beetexting’s customer service team offers. 

Cons of Beetexting

• Slow in sending messages: Many users have pointed out that sending sms using Beetexting is slow, and it can take some time for the messages to get delivered. 
• Glitchy platform: Because the Beetexting platform is fairly new, you may face occasional glitches when using it. 

Beetexting Pricing

Beetexting offers 14-day free trial and three pricing options:

• Professional: $89.97/month
• Premium: $969.75/month
• Enterprise: $1,969.50/month

Beetexting Integrations

Beetexting integrates with many tools, including: 

• Zoho
• Salesforce
• Hubspot
• Google
• Zapier
• Stripe
• And more!

Beetexting Reviews & Ratings

Beetexting has a rating of 5/5 on g2 and here’s what customers are saying about it:

“It is a little slow in sending texts and reloading but not enough to create issues! Works just fine.”

“The interface is very user friendly. It’s very easy to walk new users through this texting platform.”

Source: g2

Beetexting Support Channels

• Phone
• Chat
• FAQs

Why Emitrr is the Best Enterprise Texting Software?

Simplifies team management 

Emitrr offers a number of useful team management features, including the ability to set up multiple inboxes, auto or manual assignment of conversations, tags, etc., all of which make it possible to manage your team more efficiently. 

Simplifies conversation management 

Emitrr offers tags, folders, filters, pins, and many other conversation management features that allow you to track and find conversations easily in your inbox. Emitrr’s conversation management features make it possible to simplify conversation on an enterprise level. 

Excellent customer service & value for money 

Emitrr takes great pride in offering the best customer service and value for money. In fact, it has been rated 5/5 stars for its customer service and 4.9/5 stars for value for money on Capterra by current users for the same. 

Affordable pricing, no hidden charges

Emitrr offers a 100% transparent billing system and a very affordable pricing plan. No extra charges are applicable beyond the package cost. Additionally, the initial set-up and onboarding are also entirely free without any hidden fees.

Seamless integration

Emitrr excels in automation thanks to its seamless integrations with more than 1000+ PMS/EHR/CRM tools. Our software flawlessly incorporates your existing system and automates repetitive tasks to your operational efficiency.

AI powered integration 

Emitrr is currently working on building some AI-powered features, and soon customers shall be able to utilize our AI-powered features for more automation. 

Frequently Asked Questions

Conclusion

Emitrr is one of the best enterprise texting solutions that you can possibly find. With an affordable pricing model, a plethora of SMS automation features, and unparalleled customer service, it is the most preferred choice of businesses across different industries. Book a demo with Emitrr today and see how it helps you improve your enterprise business communication.