Top 10 GoTo Connect Alternatives

Introduction

Business communications have become more important now than ever before. Whether you’re running a small business, global enterprise, or a healthcare provider, communication tools are essential to customer experience and collaboration, and the building blocks for business growth. Tools such as VOIP systems, UCaaS (Unified Communications as a Service), and business messaging platforms expand how teams collaborate and communicate with their customers, forgo traditional telephony, and expand communication channels.

GoTo Connect is one of the original brands in this space. GoTo Connect integrates several communication styles (VOIP, video meetings, and team messaging) into one platform. GoTo Connect and UTC products have their pros and cons, as with all products. Many users find the straightforwardness and reliability of the tool, while others find it less appealing in terms of price, customizations, and customer support.

For that reason, many more companies are considering an active GoTo Connect alternative; a platform that is economical, full-featured, scalable, industry-specific, and different from what they have. This blog focuses on the 10 best alternatives to GoTo Connect, focusing on their features, prices, pros, and cons.

What is GoTo Connect?

Overview:

GoTo Connect is a cloud-based VoIP and collaboration platform that provides one unified solution to facilitate phone calling, video conferencing, messaging, and call analytics purposes. It is designed for businesses of all sizes and is most recognized for its visual dial plan editor that provides a simple drag-and-drop feature for call flow management for sales and support teams that may have a limited technical background.

GoTo Connect Features:

• VoIP Phone System: Unlimited call routing, custom greetings, voicemail, and auto-attendant.
• Visual Dial Plan Editor: Drag-and-drop tool seriously makes building the call flows easy.
• Video Conferencing: HD meetings & screen sharing, recording, and you can host up to 250 people.
• Team Messaging: One-on-one or group chat, file share.
• Call Analytics: Reports, dashboards, and queue monitoring.
• Mobile & Desktop Apps: One app unites all your communications, anywhere.
• International Numbers: Global calling on select plans.

GoTo Connect Pros:

• 99.999% uptime and end-to-end encryption mean secure, reliable communication.
• Easy to use with a very intuitive call flow editor.
• Most business activities can be found in one package.
• Phone and chat support is available 24/7.

GoTo Connect Cons:

• Limited customization for complex workflows.
• Notifications in mobile/desktop apps can be unreliable.
• High-level analytics are limited for advanced contact centers.
• Doesn’t have Short Message Service (MMS) with SMS features.

GoTo Connect Pricing:

GoTo Connect pricing has three plans:

• Basic: $27/user/month (20 users max).
• Standard: $32/user/month (unlimited users, auto-attendants, bigger meetings).
• Custom: Enterprise plans available upon request.

GoTo Connect Integrations:

Salesforce, Google Workspace, Microsoft Teams, HubSpot, Zendesk, and Zapier.

GoTo Connect Customer Support Channels:

24/7 phone support, live chat support, and online knowledge base.

GoTo Connect Ratings:

Capterra – 4.4/5

GoTo Connect Reviews:

“Went out to bid for a VOIP vendor … They met all of our needs and surpassed them with flying colors.”

“My overall experience with GoTo Connect is very positive. The app fits all of our needs so far and is very easy to work with.”

Source: Capterra

Why do Companies Look for a GoTo Connect Alternative?

• Pricing: GoTo Connect’s pricing model can escalate quickly when it comes to larger teams.
• Customization Barriers: The dial plan editor is fine for basic use, but it’s no a power tool for advanced call routing.
• Performance Variability: Users complain about missed notifications and dropped calls, which can be frustrating.
• Customer Support Issues: Users complain about delayed responses, and wait times are typically cumbersome.
• Feature Shortcomings: SMS and analytics are sub-par in comparison to its competitors.

Businesses want a GoTo Connect alternative that offers them a more affordable, customizable, and reliable solution, whilst still being easy to use.

What to Look for in a GoTo Connect Alternative

• Excellent Call Quality: HD audio, low latency, and a dependable network ensure you and your clients are connected clearly and consistently.
• Affordable Pricing: Pricing tiers that are clearly defined, all-inclusive, and fit different budgets attached to team sizes.
• Comprehensive Integrations: Integrations that work with the Salesforce, HubSpot, Google Workspace, Help Desk tools, and marketing tools you’re already using.
• Call Management Features and Call Handling Ability: Using advanced auto-attendants, intelligent routing, and customizable queues, you can collect the volume of calls you have with ease.
• Better Messaging: With your phone solution, including two-way SMS/MMS, automation, and bulk texting makes engaging with your customers even easier by contacting them on the method they prefer.
• Ease of Use: An interface that anyone can navigate, and an admin portal that collapses your training path and reduces the complexity for user/settings management.
• Reliable Support: Knowledgeable help by phone, chat, and email when it matters.

10 Best GoTo Connect Alternatives

1. Emitrr
2. RingCentral MVP
3. Zoom Phone
4. Talkdesk
5. Dialpad Ai
6. 8×8
7. Nextiva
8. Aircall
9. CallHippo
10. Vonage Business Communications (VBC)

1) Emitrr: Best GoTo Connect Alternative

Emitrr Overview:

Emitrr is more than a communications tool; it’s an engagement platform designed for healthcare, local businesses, and multi-location teams that require more than the basic calling features of traditional VoIP providers. This GoTo Connect replacement offers powerful two-way texting, marketing automation, review management, reputation-building tools, and many other features that make it so much more than a regular VoIP provider. Emitrr has live integrations with over 500 apps, provides real-time support 24/7, and offers HIPAA-compliant messaging for healthcare. It also features automation tools that save time and increase revenue. Emitrr is so much more than just a one-size-fits-all VoIP provider; Emitrr works based on your workflows. You are able to manage your calls, create campaigns, reminders, and engage with your customers all from a secure dashboard. If your primary goals are to grow your business, increase your ROI, and improve operational efficiency, Emitrr is not just an alternative to GoTo Connect; it is simply the smarter option.

Emitrr Features

• Call Forwarding Flexibility: Quickly forward calls to a number, extension, call group, everyone, or another call tree with a simple key press.
• Team-Based Call Groups: Set up call groups with multiple team members or extensions using Emitrr’s VoIP system.
• Customizable Call Routing: Define and configure call routing rules for specific call queue groups to streamline operations.
• Sequential and Simultaneous Forwarding: Choose between sequential or simultaneous call forwarding to manage incoming calls effectively.
• Missed Call Solutions: Redirect missed calls to another extension, number, or voicemail, ensuring no call goes unanswered.
• Multiple Extensions Per User: With this alternative to Grasshopper you can easily set up multiple extensions for individual users for better call management.
• Custom User Hours and Availability: Create user-specific hours, availability, and call forwarding rules to optimize workflows.
• Flexible Call Routing by Hours: Route calls to individuals or groups during working hours and after hours effortlessly.
• IVR and Call Tree Forwarding: Forward calls to an IVR or call tree system for efficient customer navigation.
• Automatic Call Recording: This Grasshopper phone service competitor records calls automatically to capture key details for future reference.
• Streamlined Business Hours: Define general business hours for consistent and efficient call handling.
• Scalable Two-Way Messaging: Send personalized two-way texts on a larger scale to enhance communication.
• Group Messaging for Teams: Use group messaging to improve collaboration and team productivity.
• Bulk Messaging for Growth: This Grasshopper phone service competitor helps scale your business with bulk texting to reach more customers efficiently.
• Easy Contact Import: Import your contact list quickly and effortlessly with just a few clicks.
• Extensive Integrations: Sync seamlessly with over 1,000+ integrations, including your current CRM.
• Automated Communications: Send automated texts, emails, and voice messages to enhance engagement.
• Personalized Customer Follow-Ups: Deliver tailored follow-ups through texts and drip campaigns for better retention.
• Emitrr Advantages: Enjoy ease of use, an intuitive interface, top-tier customer support, and smart features.
• Emitrr Limitations: Additional features are in development and will be available soon.

Emitrr Pros

• Ease of Use: This Grasshopper phone service competitor is designed for simplicity, making it accessible even for first-time users.
• User-Friendly Interface: Navigate quickly and efficiently with a clean and intuitive interface.
• Top-Notch Customer Support: Receive reliable assistance from a dedicated support team whenever needed.
• Intuitive Features: Enjoy thoughtfully designed features that simplify complex tasks for seamless operation.

Emitrr Cons

• Emitrr continuously tests and introduces innovative features, so there are no major drawbacks to note.

Emitrr Pricing

• For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Ratings

• Capterra – 4.8 / 5
• G2 – 4.7 / 5

Emitrr Reviews:

Overall very positive. The service works like I need it to, the customer service is amazing, up-time is great, and changes made seem to be well thought out …”

 “It’s very user-friendly. I also love that you can assign messages to staff members, making it easier to keep track of conversations.”

Source: Capterra

2) RingCentral MVP

RingCentral Overview:

RingCentral continues its stronghold as a UCaaS leader by effectively bundling telephony along with messaging, video, and full admin/analytics – as well as third-party integrations. The pricing of this GoTo Connect replacement is transparent as they develop their 2025 plans (Core, Advanced, Ulta), which is nice for SMBs and mid-market groups.

RingCentral MVP Key Features:

• Unified Communication: The combination of phone, team message, and video meetings on a single platform
• Advanced Call Features: Offering Cloud PBX, IVR, ring groups, call recording, and monitoring
• AI Integration: This alternative to GoTo Connect provides intelligence for meeting summaries, transcriptions, and call management
• Analytics & Reporting: Admin-level insights and QoS reporting support data-driven decisions.

RingCentral MVP Pros:

• Deep feature set maturity and excellent scalability for growing teams.
• A wide and deep integration ecosystem that connects to many business tools.
• High ratings and “top placement” accolades in the G2 seasonal reports indicate consistently high user satisfaction.

RingCentral MVP Cons:

• Advanced AI features and some add-ons may increase Total Cost of Ownership (TCO) (sometimes with little or no notice).
• The length of the interface may be overwhelming for very small teams.

RingCentral MVP Pricing:

RingCentral pricing has three plans:

• Core: ~$30 per user per month.
• Advanced: ~$35 per user per month.
• Ultra: ~$45 per user per month.

RingCentral MVP Integrations:

This GoTo Connect competitor gets integrated with Salesforce, HubSpot, Microsoft 365/Teams, Google Workspace, Zendesk.

RingCentral MVP Customer Support Channels:

This alternative to GoTo Connect includes online reference/research and support ticket, community forum, supported phone support, and fast chat support based on plan.

RingCentral MVP Ratings:

This GoTo Connect replacement has 4.3/5 ratings on Capterra:

RingCentral MVP Reviews:

“It is dependable, good voice quality, plenty of features (more than we ever would use) at a great price point.”  

“Quality is clear, easy to navigate and intuitive GUI.”

Source: Capterra

3) Zoom Phone

Zoom Phone Overview:

Zoom Phone adds on to Zoom’s already strong collaboration stack with a modern cloud PBX offer. This GoTo Connect replacement is most appealing to companies already using Zoom Meetings and Chat, allowing for a single workflow. Advanced analytics is available on this alternative to GoTo Connect via the “Power Pack” add-on to the subscription.

Zoom Phone Key Features:

• Unified Communication: Phone, team messaging, and video meetings on one platform.
• Advanced Call Features: Cloud PBX, IVR, ring groups, call monitoring, and call recording.
• AI Integration: Added intelligence for meeting summaries, transcriptions, and improved call management.
• Analytics & Reporting: This alternative to GoTo Connect offers access to admin-level analytics and reporting, high confidence, and QoS to help with data-driven decisions.

Zoom Phone Pros:

• Complete integration with Zoom Meetings and Chat allows for easy user adoption.
• This GoTo Connect competitor provides a good deal of dependability based on a lot of user feedback.

Zoom Phone Cons:

• If you want the advanced analytics and reporting portion of Zoom Phone, it costs extra separately because you’ll need to add on the “Power Pack.”
• The experiences with customer support can vary a lot based on the account tier you have, as stated in community discussions.

Zoom Phone Pricing:

This alternative to GoTo Connect tends to list its pricing in bundles; To get the “Power Pack” for the analytics, it will cost about $25 per license per month. But for regional calling plans, please confirm calling plans directly on their site.

Zoom Phone Integrations:

Salesforce, HubSpot, Google Workspace, Microsoft 365 (primarily in connection with the broader Zoom ecosystem).

Zoom Phone Customer Support Channels:

The support portal is based on the accounts plan, extensive documentation, and community forum. Higher tiers include direct phone support and online chat.

Zoom Phone Ratings:

This GoTo Connect replacement has 4.4/5 rating on Capterra.

Zoom Phone Reviews:

“Zoom Phone offers a very acceptable product at a very good price … call quality is very clear; communicating … is made so much easier.”

“What I like about ‘Alerts/Notifications’ in Zoom Phone is its customization … keeps me informed about updates such as missed calls and voicemails, ensuring that I never miss an important communication opportunity.”

Source: Capterra

4) Talkdesk

Talkdesk Overview:

Talkdesk is a cloud contact center product that includes AI to help improve customer service and offers an extensive set of tools that help manage and coordinate customer interactions across multiple channels. The primary goal of this GoTo Connect competitor is to improve agent performance and customer happiness by providing insights into actionable items and being able to automate processes.

Talkdesk Key Features:

• Intelligent Routing: Direct calls to the right agent, based on skills, customer history, or IVR selections.
• Omnichannel Support: This alternative to GoTo Connect integrates voice, chat, email, and social into a single interface.
• AI & Automation: Provides AI functionality for call summaries, sentiment analysis, and automating day-to-day tasks.
• Real-time Analytics: Provides live dashboards and past reports to assess and manage performance.

Talkdesk Pros:

• Strong AI features supporting agent performance and customer experience.
• Scalable platform for use by small and large company implementations.5) Dialpad AI
• User-friendly interface that makes agent workflows easier.

Talkdesk Cons:

• Pricing of this replacement for GoTo Connect can get steep with advanced features and larger deployments.
• Some users say they feel restricted by the customization options related to certain workflows.

Talkdesk Pricing:

Talkdesk has several different plans, usually tailored towards specific needs (i.e., CX Cloud, CX Cloud for Sales). Pricing is also quote-based, but professional plans are usually around $75 per user per month and then increase depending on enterprise solutions.

Talkdesk Integrations:

Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, Slack, Google Workspace.

Talkdesk Customer Support Channels:

24/7 phone support, email support, online knowledge base, and community forums.

Talkdesk Ratings:

This GoTo Connect replacement has 4.5/5 rating on Capterra.

Talkdesk Reviews:

“It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn. The platform has good functionality, making it simple to save and edit caller data on the fly.”

“The product is full featured, including full ability to call anywhere … Many customization options including business hours settings … and a call tree builder are also helpful.”

Source: Capterra

5. Dialpad

Dialpad Overview:

Dialpad puts a lot of emphasis on embedded AI capabilities baked into its UCaaS and CCaaS applications. This GoTo Connect competitor is especially useful for organizations with remote teams or for sales and support teams that are very reliant on automation, utilizing real-time transcription, real-time coaching, and sentiment analysis, all with easy administration.

Dialpad Key Features:

• AI-powered Insights: AI transcription, real-time coaching, and automated post-call summary.
• Unified Platform: phone, messaging and meetings all in one user-based experience.
• More Call Features than Demand Features: Custom IVR for call flows, monitoring, and voicemail transcription.
• Scalability: This alternative to GoTo Connect is able to configure dedicated contact center and sales enabling features.

Dialpad Pros:

• Greatly valuable AI functionality / above average value for coaching and power to be more productive right out of the box.
• Easy administration, the Platform can be deployed quickly.

Dialpad AI Cons:

• Pricing is confusing. The difference in pricing between the UCaaS SKU and CCaaS SKU is vast, and advanced telephony features could only be found in the upper tiers of the two SKUs; official price comparison showed this.

Dialpad AI Pricing:

• More Dialpad pricing guides appear to start Standard plans around the $15.00 (per user per month, annually billed). Contact center plans (“Support/Sell”) pricing is broken down between approximately $80.00 – $150.00 (dependent on tier, user per month). Contact and confirm current pricing with sales.

Dialpad Integrations:

Google Workspace, Microsoft 365, Salesforce, HubSpot, Zendesk.

Dialpad Customer Support Channels:

Documentation, community forums, ticketing, and Live support are

A simple interface makes it easy to do an agent’s work.

Dialpad Ratings

This GoTo Connect replacement has 4.2/5 rating on Capterra.

Dialpad Reviews:

“Overall, hands down one of the best VoIP systems I have ever used. Customer support is great.”

“My overall experience with Dialpad has been great. I have been using it for 4+ years.”

Source: Capterra

6) 8×8 (X Series / XCaaS)

8×8 Overview:

8×8 offers a combined UC and CC solution (XCaaS) where UC & CC are integrated on a single platform. This GoTo Connect competitor is compelling internationally, with good calling rates and enterprise features.  The plan names and structures changed in 2025, but the base capabilities of the back of the X-series remained solid.

8×8 (X Series / XCaaS) Key Features:

• Single Platform XCaaS: Unified Communications (UC) and the Contact Center (CC) features are integrated into a single, global XCaaS platform.
• Global Calling: Unlimited calling is available for many international plans.
• Call Management: This GoTo Connect competitor provides a front-desk console, supervisor analytics, whisper/barge capabilities.
• Analytics: An emphasized area, including robust analytics and call recording for quality and compliance.

8×8 (X Series / XCaaS) Pros:

• This alternative to GoTo Connect is best-in-class international calling inclusions are offered in many plans.
• Strong analytics capabilities and a reliable platform are a primary part of many reviews.

8×8 (X Series / XCaaS) Cons:

8×8 Price for many plans; a big range of pricing based on the bundle selected. Some have pointed out that the experience for the admin user was poor.

8×8 (X Series / XCaaS) Pricing:

The reported starting plan of 8×8 pricing is around $24 per user per month for entry-level plans. Omnichannel contact center solutions can cost upwards of $140 per user per month before add-ons. You can confirm pricing with their sales team.

8×8 (X Series / XCaaS) Integrations:

Salesforce, Microsoft Teams (via 8×8 for Teams integration), Google Workspace, Zendesk.

8×8 (X Series / XCaaS) Customer Support Channels:

Web support, knowledge base, and ticketing system. Phone & chat support is available based on the plan.

8×8 (X Series / XCaaS) Ratings :

This GoTo Connect replacement has 4.2/5 on Capterra.

8×8 (X Series / XCaaS) Reviews

We’ve been using 8×8 for our business phone system, and it’s been working really well. The call quality is clear, and it’s easy to use on our computers. The built-in analytics are a big plus … Support has also been helpful whenever we’ve had questions.”

“8×8 support is very good. They provide quick resolution, have coverage in many countries, provide excellent services and have almost zero down time which enhances our business.”

Source: G2

7) Nextiva

Nextiva Overview:

Nextiva promotes itself as a complete UcaaS and CXM (Customer Experience Management) solution. This alternative to GoTo Connect combines VoIP, messaging, and video with customer experience features; it is a popular choice for small to mid-sized businesses (SMBs).

Nextiva Key Features:

• Business Communications Suite:  Cloud PBX with call groups, flip call, and voicemail transcription.
• Customer Experience (CX): Has a multi-channel inbox that pulls in team chat, video, and customer chat.
• Performance Analytics: This GoTo Connect competitor rovides insights into team performance and communication metrics.
• CRM Integration: For base plans, there are limited integrations with CRM and Helpdesk tools.

Nextiva Pros:

• Well-rounded call management features, and users talk about how easy it is to set up (quickly), and the strong performance on G2 grids for both VoIP and CCI (Customer Communications Infrastructure) in the last few years.

Nextiva Cons:

• Some integrations may come at an extra fee. Reviewers sometimes think the pricing is a bit on the costly side.

Nextiva Pricing:

Forbes and Tech.co both report original Nextiva pricing starts from about $25–$30 per user per month, depending on the plan and term of contract.

Nextiva Integrations:

Outlook/Gmail, Salesforce/HubSpot (on higher tiers), Zendesk.

Nextiva Customer Support Channels:

24/7 options depending on plan –> phone, chat, knowledge base, community forum.

Nextiva Ratings:

This GoTo Connect replacement has 4.5/5 rating on Capterra.

Nextiva Reviews:

“Nextiva has been really reliable for our business. Call quality is clear, setup was simple, and the mobile app makes it easy to stay connected on the go. Customer support has been helpful too. Overall, a solid choice for any small business!”

“Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience.”

Source: Capterra

8) Aircall

Aircall Overview:

Aircall is a cloud-based phone system that is popular with sales and support teams for its simplicity of use and many CRM/helpdesk integrations. AI, and related capabilities – are becoming an option in more plans, but they do have those functionalities in parts as add-ons.

Aircall Key Features:

• Sales & Support Focus: Designed for sales and support teams, features like IVR and call queues.
• Deep Integrations: Plus, they have an open API to connect with current business tools and more than 100 integrations.
• AI & Wallboards: AI for call transcripts brings live wallboards for real-time monitoring of their performance.
• Call Management: This GoTo Connect competitor offers basic call management features, call recording, click-to-dial, make work more efficient.

Aircall Pros:

• Crazy fast implementation. Clean and simple user interface.
• Great CRM and helpdesk integrations to enhance workflow automation.

Aircall Cons:

• More advanced analytics and AI features might require more expensive tiers or add-ons and can incur additional TCO based on 2025 pricing pages.

Aircall Pricing:

Aircall pricing on Capterra shows at least the listed pricing ranges of $40-70/user/month in estimates. Verifying current quotes would be appropriate.  

Aircall Integrations:

Salesforce, HubSpot, Zendesk, Salesloft, Intercom.

Aircall Customer Support Channels:

Documentation, email & chat support. They offer onboarding and SLA only on the top-tier Plan.

Aircall Ratings:

This GoTo Connect replacement has 4.3/5 rating on Capterra.

Aircall Reviews:

“Aircall has made managing international client calls seamless, with excellent call quality.”

“I really like how user-friendly and intuitive Aircall is. The interface is clean, the call quality is excellent …”

Source: G2

9) CallHippo

CallHippo Overview:

CallHippo offers a cloud-based virtual phone system for businesses that want to improve their communications capabilities. This replacement for GoTo Connect offer local and toll-free numbers in a lot of countries, advanced call management features, and integration with widely used business tools, all while focusing on affordability and ease-of-use.

CallHippo Key Features:

• Virtual Phone System: Get local or toll-free numbers almost instantly in over 50 countries with no need to deploy hardware.
• Advanced Call Routing: With multi-level IVR and smart call forwarding, calls can reach the right individual, reducing time wasted on unproductive call attempts.
• Sales Productivity: Power dialers and call campaign management will increase the productivity of the sales team.
• Integrated Analytics: This GoTo Connect competitor gives you a library of reports to track call volume, agent performance, and wait times.

CallHippo Pros:

• This tool is similar to GoTo Connect and has competitive pricing, including a free basic plan, making it attractive for startups and budget-conscious organizations.
• A large selection of international phone numbers, and a larger calling “reach”.
• This platform has a great, easy-to-use interface that is simple to set up and easy for agents to use daily.
• This replacement for GoTo Connect can connect with many popular CRM and business tools through Zapier and direct integrations.

CallHippo Cons:

• Reports of occasional call disconnections or challenges with SMS delivery by some users.
• Some users mentioned that it is similar to GoTo Connect, and the dashboard customization and reporting could use a refresh.
• Mixed experiences with customer support, primarily with complex issues, and support resolution speed.

CallHippo Pricing:

CallHippo pricing offers five plans:

• Basic – $0/user/month (pay only for your numbers)
• Bronze – $20/user/month (includes 1 free phone number, smart dashboard)
• Silver – $30/user/month (live calls included, free call records)
• Platinum – $50/user/month (AI-Powered, best for larger teams)
• Unlimited calling plans starting at $25/user/month.

CallHippo Integrations:

Google Sheets, Calendly, Jotform, Apollo, Gmail, Pipedrive, WhatsApp Notifications, HubSpot, and  Zapier.

CallHippo Customer Support Channels:

support@callhippo.com – support email, resources on the website, and maybe phone support for more advanced plans.

CallHippo Ratings:

This GoTo Connect replacement has 4.1/5 rating on Capterra.

CallHippo Reviews:

“CallHippo is easy to use on my laptop and on my phone. And I’ve never had any issues with the calls I make.”

 “Wonderful Experience while using their portal … the support team is way beyond my expectation, they are super fast and supportive … it is very productive and smooth.”

Source: Capterra

10) Vonage Business Communications (VBC)

Vonage Overview:

Vonage Business Communications (VBC) is a Legacy UCaaS provider that specializes in a reliable, global PSTN network along with voice, messaging, and meeting functionality. This GoTo Connect competitor seems to be a popular fit when searching for straightforward telephony for SMBs that want to maintain an application-centric workflow.

Vonage Business Communications (VBC) Key Features:

• Reliable Cloud Phone: Robust Cloud PBX platform with a 99.999% guarantee.
• Flexible features: IVR, call recording, and monitoring for professional call management.
• Unified Team Apps: This replacement for GoTo Connec offers team messaging, video, mobile, and desktop apps for communications on the go.
• Scalable service: Easily add or remove users and services while providing incremental seat scaling.

Vonage Business Communications (VBC) Pros:

• This replacement for GoTo Connect offers a very solid all-around stack of features for general business use cases.
• Excellent promotions and offers for SMB customers.

Vonage Business Communications (VBC) Cons:

• This replacement for GoTo Connec has mixed feedback about customer support; some latency issues are noted by users.,
• Advanced features are only provided to select pricing plans.

Vonage Business Communications (VBC) Pricing:

Vonage pricing offers three plans:

• Mobile: $19.99/user/month.
• Premium: $29.99/user/month.
• Advanced: $39.99/user/month.

Vonage Business Communications (VBC) Integrations:

Salesforce, Microsoft 365, Google Workspace, Slack, and a variety of APIs are available

Vonage Business Communications (VBC) Customer Support Channels:

This replacement for GoTo Connect offers phone, email, chat, and knowledge base; Support levels will vary depending on the contract and plan.

Vonage Business Communications (VBC) Ratings:

This GoTo Connect replacement has 4.2/5 rating on Capterra.

Vonage Business Communications (VBC) Reviews:

“Vonage is a very useful VoIP Application, it has clear voice quality, text messages facility is also very good, it has video calling function also. … if we face any technical issue, their customer support helps us.”

“Very User-friendly product with a good number of features. Easy to integrate and implement with the system. Good customer support and frequently used for daily use.”

Source: G2

What Makes Emitrr The Best GoTo Connect Alternative?

When it comes to GoTo Connect alternatives, Emitrr always scores well and usually better than GoTo Connect! Emitrr has many differentiators.

• Unified Communication: A simple interface to combine calling, sms, reminders, reviews, and forms.
• AI-powered Automation: Auto texts to confirm missed calls, confirm appointments, obtain feedback, and remind about appointments, eliminating no-shows.
• HIPAA-Compliant Security: End-to-end encryption, secure texting, and a BAA to suit healthcare applications.
• Actionable Analytics & Insights: Analyzing call quality, text status, and workflow performance to drive better decisions.
• 500+ Integrations: Connects with Salesforce, HubSpot, AthenaHealth, Slack, etc, seamlessly.
• User-Friendly Dashboard: Easy for users to onboard and manage multiple communication channels quickly, without fuss.
• Scalable: Ideal solution for a small team or multi-location entity, including healthcare.
• Dedicated Customer Support: Manage, share, and rely on dedicated human support via live chat, phone, email, and knowledge base with skilled staff to find prompt resolutions.

Which Industries Are Served By Emitrr?

Even with Emitrr’s tools and automation, it can be utilized in:

• Communication healthcare & dental clinics (patient texting, reminders, HIPAA compliant to reduce no-shows)
• Real estate (instant follow-ups on properties, text follow-ups from missed calls, targeted SMS campaigns for listings)
• Legal services (calls are safe, recordings, and encrypted messaging)
• Staffing & recruitment (outreach to candidates, interview times for fields, fast two-way texting)
• Education & training (class or program reminders, updates for specific events, bulk notifications for families, etc.)
• Home service (HVAC, plumbing, cleaning, etc. – booking confirmations, service reminders, feedback)

How To Switch From GoTo Connect To Emitrr?

Switching from the GoTo Connect app to Emitrr is a hassle-free journey that requires no extra effort on your part. Emitrr’s dedicated customer support team takes care of everything to ensure a smooth transition. Here’s how it works:

• Smooth Data Transition: Your existing automation setups and contacts smoothly transfer to Emitrr without any additional cost.
• Simple Number Porting: Our experts handle your current phone number, making it ready for texting without any complications.
• Continuity in Integrations: Your current integrations seamlessly integrate with the platform, preserving your workflow.
• Comprehensive Training: We provide your team with both in-person and online training to ensure a confident start with Emitrr.
• Reliable Support: Emitrr’s team is always there to guide and assist you every step of the way. Switching has never been easier or more reassuring.

With Emitrr, you can make the transition with confidence, knowing that our team will ensure a seamless switch from GoTo Connect, so you can continue providing excellent patient care without interruption.

Switching to Emitrr ensures a hassle-free experience and empowers your healthcare practice with enhanced communication capabilities. 

Frequently Asked Questions

Conclusion

While GoTo Connect’s features can entice businesses for their UCaaS solution, its pricing, options for customization, and gaps in features will leave many businesses still looking for alternatives to GoTo Connect.

It’s time to select a platform that is not just similar to GoTo Connect, but in actuality better than GoTo Connect. Are you ready to see all of the possibilities that Emitrr has for you?  Book a time to demo today!