10 Best Healthcare Contact Center Solutions for Better Patient Experience

Introduction

Patient experience is just as necessary as medical treatment in the healthcare industry. Long hold times, missed appointments, and communication gaps can frustrate patients and harm a healthcare provider’s reputation. This is where call centers for healthcare come in.

A well-designed patient contact center streamlines patient interactions, making scheduling appointments, getting medical advice, handling billing issues, and receiving timely reminders easier. With the right technology, healthcare providers can improve accessibility, reduce wait times, and deliver a seamless patient experience.

In this blog, we’ll explore the 10 best healthcare contact center solutions that can transform patient communication, enhance efficiency, and ensure that every interaction feels personalized and effortless. Let’s dive in!

What Is A Healthcare Contact Center?

A healthcare contact center is a centralized communication hub that manages patient interactions across multiple channels, including phone, email, chat, and SMS. These centers streamline appointment scheduling, handle patient inquiries, provide medical advice, and facilitate billing and insurance support.

Modern healthcare contact center software uses automation, AI-driven chatbots, and integrated electronic health record (EHR) systems to enhance efficiency. By ensuring seamless communication between patients and providers, they improve access to care, reduce administrative burdens, and enhance overall patient satisfaction.

What Are the Benefits Of Contact Centers In The Healthcare Industry?

Here are the benefits of Contact Center in Healthcare Industry: 

1. Improved Patient Access & Support

A well-equipped healthcare contact center ensures patients can schedule appointments, request prescription refills, and receive medical guidance without long wait times. Many modern centers operate 24/7, offering round-the-clock support for urgent concerns. Virtual assistants and AI-driven chatbots further enhance accessibility by handling common inquiries instantly. 

This not only reduces frustration but also ensures that patients receive timely care. Additionally, multilingual support in contact centers helps bridge communication gaps for diverse patient populations. 

As a result, healthcare providers can offer a seamless experience, improving patient trust and satisfaction.

2. Enhanced Care Coordination

Effective contact centers streamline communication between departments, ensuring patients are connected to the right specialists or support staff without unnecessary delays. Integrated systems allow real-time data sharing, reducing the chances of errors and miscommunication. 

With automated appointment scheduling and reminders, follow-ups are never missed, improving continuity of care. Care teams can also track patient histories more efficiently, ensuring a more personalized approach to treatment. 

Additionally, centralized data management minimizes duplicate tests and unnecessary procedures, saving time and costs. Overall, a well-coordinated contact center improves patient outcomes and enhances operational efficiency.

3. Reduced Administrative Burden

Contact centers significantly reduce the workload on healthcare staff by automating repetitive tasks such as appointment scheduling, insurance verification, and answering frequently asked questions. 

This allows in-house teams to focus on core medical responsibilities rather than administrative duties. AI-powered solutions can handle many inquiries, ensuring patients receive instant responses to routine questions. 

Nurses and doctors spend less time managing paperwork and more time providing quality care. Additionally, automated workflows help minimize errors, ensure accurate data entry, and reduce billing discrepancies. 

As a result, healthcare organizations operate more efficiently with fewer administrative bottlenecks.

4. Better Patient Engagement & Satisfaction

Proactive communication through contact centers plays a key role in strengthening patient-provider relationships. Automated appointment reminders reduce no-show rates, ensuring that patients receive timely care. 

Follow-up calls and messages post-visit help monitor patient recovery and reinforce adherence to treatment plans. Additionally, personalized engagement strategies, such as wellness tips and medication reminders, keep patients actively involved in their healthcare journey. 

A dedicated support system also builds patient confidence, making them more likely to seek guidance when needed. 

This leads to higher satisfaction rates and fosters long-term patient loyalty.

5. Higher Operational Efficiency & Cost Savings

Contact centers optimize resource allocation and reduce reliance on manual processes by integrating automation, AI-driven chatbots, and self-service portals. This leads to faster response times, improved workforce productivity, and significant cost savings. 

Healthcare organizations can handle higher patient volumes without requiring additional staff, improving overall efficiency. 

AI-powered analytics also provide insights into call trends and patient needs, helping facilities adjust staffing and services accordingly. Reduced administrative overhead allows organizations to invest more in patient care and technological advancements. 

A well-managed contact center ultimately contributes to financial sustainability and superior patient experiences.

Centralized call centers in healthcare don’t just streamline operations—they transform the patient experience by making healthcare more accessible, responsive, and efficient.

Top 10 Healthcare Contact Center Solutions for 2025

1. Emitrr
2. Dialpad Health 
3. Nextiva Health 
4. Vonage
5. CloudTalk 
6. RingCentral Contact Centre
7. OpenPhone 
8. Verizon Healthcare Contact Centre 
9. 8×8 Healthcare Contact Centre 
10. Ooma Office

1. Emitrr

Emitrr is one of the comprehensive communication platforms customized for hotels and is revolutionizing how guest communication is handled. It is a single platform where multiple features, such as calls, texts, and emails, are managed under one roof. 

With Emitrr, your hotel staff can effortlessly manage everything, including guest inquiries to booking operations and confirmation, all under a unified interface.

Key Features of Emitrr

• Call recording: Record and store calls for monitoring quality, training, or compliance.
• HD call quality: Enjoy crystal-clear communication with high-definition audio for seamless customer interactions.
• Advanced call encryption: Protect customer data with secure and encrypted calls.
• Mobile access: Take calls anywhere by integrating Emitter with your mobile devices.
• Voicemail transcripts: Save time by reading voicemail summaries rather than listening to full messages.
• Conference calling: Easily host calls with multiple participants to collaborate efficiently.
• Call forwarding: Automatically route calls from your old business number to your VoIP device.
• Analytics dashboard: Monitor performance with detailed insights on metrics such as missed calls and handle time.
• AI-driven features: Benefit from AI-powered tools that enhance your cloud phone system’s capabilities.
• Call queues: Let callers know their position in the queue with real-time updates and estimated wait times.
• Toll-free numbers: Provide a free and easy way for customers to reach you with toll-free calling options.
• Auto attendant: Streamline call routing with an automated system that directs callers to the appropriate department or person.
• User and extension management: Easily add, remove, or update users and their extensions as needed.

Pros of Emitrr

• Integration with 1,000+ CRMs: Effortlessly connects with popular CRM platforms for a seamless workflow.
• Unified Communication System: Combines calls, texts, and emails for streamlined management.
• Multi-Location Management: Ideal for hotel chains, allowing centralized communication across all properties.
• Essential Call Features: Call routing, forwarding, transfers, and more ensure efficient communication.
• Advanced Voice Capabilities: Voice calls, caller ID, voicemails, and customizable on-hold music enhance guest interactions.
• Interactive Voice Response (IVR): Provides automated, professional responses to direct guests to the proper departments.
• Auto-Attendants: Handles calls with ease, ensuring guests are never left waiting.
• Call Encryption: Adheres to TCPA guidelines for secure and compliant communication.
• Exceptional Customer Support: A dedicated team ready to assist whenever needed.
• Time-Saving Automation: Automates repetitive tasks, boosting staff efficiency and productivity.

Cons of Emitrr

• Some features are still under development and will be rolled out soon.

Emitrr Integration

Emitrr offers 500+ integrations across different industries, such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

Emitrr Pricing

• Emitrr offers a text-based pricing model for SMS starting at $149 monthly. 

Reviews and Ratings of Emitrr

Ratings:

G2: 4.7/5 

Capterra: 4.8 /5

Reviews: 

“Emitrr has been an excellent tool for our business. It has vastly improved our marketing efforts and is super easy to use/user friendly. The customer service is unmatched – anything I ask for help with is acknowledged quickly and usually resolved within a day or less. They also are quick to implement new ideas from clients. I don’t have one negative thing to say about Emitrr.“

“User-friendly layout and design that helps. Especially with our business model, which uses multiple numbers. Customer support has always been valuable and responsive. We use this daily and use all the features it offers. It was easy to implement and was a seamless integration into our system.“

Emitrr isn’t just a VoIP system; it’s a robust communication partner that empowers hotels to deliver exceptional service while simplifying daily operations. If you’re looking for a solution that elevates guest communication to the next level, Emitrr is your answer.

2. Dialpad Health

Diaplad helps in team communication innovation with its AI-driven features. It is designed for medical call center companies to ensure smooth patient communications. It brings up productivity and collaboration with cost-effective healthcare call center solutions.s

Key Features of Dialpad

• Real-Time Call Coaching: Uses AI to provide insights during calls.
• Integrated Messaging: Combines messaging and call recording in one platform.

Pros of Dialpad

• Affordable pricing plans for growing businesses.
• Simple setup with an intuitive interface.
• Excellent for businesses looking to improve team productivity.

Cons of Dialpad

• Video conferencing limits participant numbers.
• Some advanced features may require a learning curve.

Dialpad Integration

• Salesforce
• Zendesk
• HubSpot
• Microsoft Teams
• Slack
• Google Workspace
• ServiceNow
• Zoho CRM

Dialpad Customer Support Channels

• 24/7 live chat
• Email support
• Knowledge base
• Community forums
• Dedicated account managers for premium users

Dialpad Pricing

• Standard: $15/month 
• Pro: $25/month
• Enterprise: Contact them for support 

Ratings of Dialpad

Ratings: 

G2: 4.4/ 5

Reviews of Dialpad: 

“Their customer service is abysmal. They do not do what they claim they will, but they will claim they have completed service tasks necessary for your business’s functioning. You will only later discover that they have lied. When you request that they resolve the issue, they will go through the same cycle of inaction and lies about resolving it while perpetuating the service issue and potentially damaging your business.“

“We paid $300 a year for Dialpad and added two lines for our telemarketing initiatives. The bill increased from $300 to $900 yearly, which wasn’t reasonable. But that’s okay; a quick conversation with Dialpad’s customer service should clarify things. I was wrong! After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn’t work, I found the customer service email addresses in forums.“

3. Nextiva Health

Nextiva is a sophisticated VoIP solution that integrates and is an AI-driven tool with a user-friendly design. It is perfect for healthcare call centers to promptly have smooth conversations with patients. It delivers innovative communication tools that improve workflows and interactions.

Key Features of Nextiva

• Intelligent Call Routing: Ensures calls are directed efficiently and healthcare call center services are used correctly.
• Audio and Video Conferencing: Supports collaborative team communication.
• Voicemail and Call Analytics: Provides insights for performance tracking.

Pros of Nextiva

• Easy-to-use interface with a drag-and-drop call flow builder.
• Advanced AI tools enhance productivity and decision-making.
• Excellent customer support with quick response times.

Cons of Nextiva

• Advanced features come at a higher cost.
• Basic plans offer limited functionality.

Nextiva Integration

• Outlook and Google Contacts
• Active Directory Sync 
• Microsoft Teams 
• Salesforce
• HubSpot 
• Zendesk 
• Facebook
• Instagram 
• TikTok 
• Google Store 
• Amazon 
• App Store 
• Google Play Store 
• Google Reviews
• Yelp 
• TripAdvisor

Nextiva Customer Support Channels

• Phone Support
• Email Support
• Live Chat Support
• Help Center/Knowledge Base
• 24/7 Customer Support

Nextiva Pricing

• Digital: $20/user/month 
• Core: $30/user/month 
• Engage: $40/user/month 
• Power Suite: $60/user/month

Ratings and Reviews of Nextiva

Ratings:

G2: 4.5 /5 

Reviews of Nextiva

“Nextivahase has many features that are not set up yet, like the Call Flow, and no one can estimate when it will be available. The error messages the system throws out are usually incorrect and do not address the issue, causing Mealways to contact customer service for anything, including creating users, updating info, etc. Also, the prices are unclear, and I was surprised that each line would cost over 40 dollars. Settings cannot be updated in bulk; each user and location needs each setting updated individually. Overall, this product requires a full-time administrator to get the product working fully. It is in no way user-friendly, nor is the interface intuitive or straightforward.“

“Next, phone apps are not user-friendly and sometimes VOIP. I have to log out and log in at least 3 times a day for the phone app. I will get a call and go to answer it and drop the call, which frustrates our clients. Our call center gets logged in the afternoon all by itself, so they have to monitor it daily so they can receive calls that cause issues if they don’t. We are in the healthcare business and miss doctor and patient calls, which is unacceptable. This needs to be addressed.“

4. Vonage

Vonage is one of the versatile VoIP solutions that offer more customizable solutions for medical information call centers. With a focus on scalability and advanced communication features, it is one of the ideal solutions for a medical office call center looking for communication tools. 

Key Features of Vonage

• Scalable Cloud Services: Adapts to growing business needs.
• Advanced Reporting: Provides detailed analytics for informed decision-making.
• Video Conferencing and Call Encryption: Ensures secure and versatile communication.

Pros of Vonage

• Highly customizable to meet diverse business requirements.
• Advanced APIs for companies needing tailored communication solutions.
• Scalable for enterprises anticipating growth.

Cons of Vonage

• Pricing may be higher for smaller businesses.
• Advanced features can drive up costs for extensive teams.

Vonage Integration

• Salesforce
• Microsoft Teams 
• Microsoft Dynamics
• Slack 
• All the communication integrations available

Vonage Customer Support Channels

• 24/7 Phone Support
• Live Chat
• Email Support
• Help Center/Knowledge Base
• Community Forums
• Social Media Support (Twitter and Facebook)

Vonage Pricing

• Mobile: $13.99/month 
• Premium: $20.99/month 
• Advanced: $27.99/month

Ratings of Vonage

Ratings: 

G2: 4.1 /5

Reviews of Vonage

“MUST use Salesforce Lightening for it to work well. In Classic, there are a lot of issues. It’s complicated to administer, particularly with multiple countries. We had a complex implementation.“

“Accessing information can become a tedious and daunting task. Sometimes, keeping actual business cards in a Rolodex is easier.“

5. CloudTalk

CloudTalk is one of the best healthcare call center companies that offer VoIP services, patient call center management, and overall customer service healthcare queries. It helps teams handle inbound and outbound calls and provides advanced analytics and integration with popular business tools.

Key Features of CloudTalk

• Cloud-based Calling System: Make and receive calls over the internet with high-quality VoIP.
• Intelligent Call Routing: Advanced routing options like skills-based routing, IVR, and call queuing.
• Call Analytics and Reporting: Gain detailed insights into call performance, agent productivity, and patient interactions.
• Integration with CRMs and Tools: Seamlessly connect with Salesforce, HubSpot, Zendesk, Pipedrive, and more.
• Power Dialer and Click-to-Call: Automate outbound calls and initiate calls directly from your CRM or browser.
• International Numbers: Get virtual phone numbers in over 140 countries for global communication.
• Call Recording and Monitoring: Record calls for training and compliance; monitor live calls for real-time feedback.
• Multi-Device Support: Access your phone system via desktop, mobile apps, and web platforms.

Pros of CloudTalk

• Easy to set up and use, even for non-technical users.
• Scalable for small businesses to large contact centers.
• Global accessibility with international numbers.
• Advanced reporting tools for data-driven decision-making.
• Integration with popular CRMs and productivity tools.
• Reliable call quality with VoIP technology.

Cons of CloudTalk

• Limited video conferencing or messaging capabilities (not an all-in-one platform).
• Dependent on internet connectivity for call quality.
• Some advanced features require higher-tier pricing plans.
• Smaller businesses may find it more expensive compared to essential VoIP providers.

CloudTalk Integration

• Salesforce
• Hubspot 
• Pipedrive
• Zendesk 
• Intercom
• Zendesk Sell 
• Zoho CRM 
• Microsoft Teams
• Copper

CloudTalk Customer Support Channels

• Contact through the number mentioned on the website 
• Contact forms 
• Live Chat 
• Knowledge Base

CloudTalk Pricing

• Starter: $25/month 
• Essential: $30/month 
• Expert: $50/month
• Custom Pricing

Ratings and Reviews For CloudTalk

Ratings: 

G2: 4.3 /5

Reviews:

“The app does not work. We get a call and pick up, but the customer does not hear us, nor can we hear the customer. We had this problem many times and have informed them about it. But they keep asking the same questions without any results.“

“Chief among many usability issues is the iOS App. When receiving a call, if one of my colleagues answers before me, my phone will continue to ring indefinitely, draining my battery. If I answer the ringing call a colleague has already responded to, I hear silence on the other end. If I decline the call, the call will ring again a few seconds later, and I will need to fail 5-6 times until my iPhone stops ringing.“

6. RingCentral Contact Center

RingCentral is a cloud-based medical call center platform designed to support healthcare call center outsourcing companies.. It has advanced features and a unified voice, video, and messaging system. It makes communication and collaboration a smooth process.

Key Features of RingCentral

• Extensive Integrations: Over 300 integrations with CRMs and productivity tools.
• Unified Communication: Combines voice, video, and messaging in one platform.

Pros of RingCentral

• Robust feature set, ideal for larger teams and enterprises.
• Scalable to suit businesses of any size or stage.
• Strong integration capabilities with popular tools.

Cons of RingCentral

• Premium features come with a higher price tag.
• Customer support can be slow to respond at times.

RingCentral Integration

• Salesforce
• Microsoft Teams
• Google Workspace
• Slack
• Zendesk
• HubSpot
• Microsoft Outlook
• Zoho CRM
• Dropbox
• Trello

RingCentral Customer Support Channels

• Phone Support
• Live Chat
• Email Support
• Help Center
• Community Forum
• Knowledge Base
• Customer Support Portal
• Social Media Support

RingCentral Pricing

• Core: $20/user/month 
• Advanced: $25/user/month 
• Ultra: $35/user/month

Reviews and Ratings of RingCentral

Ratings:

G2: 4/ 5

Reviews of RingCentral

“In the beginning, it was fine, then the phone started acting up for 3 hours (you cannot make calls, that happened to me, from time to time), and sometimes, for almost one whole week, the text messages didn’t work, you couldn’t send a text message at all.“

“Terrible customer service. We have been paying for the tool for 3-4 months and have not yet been able to use it. A request for a refund or help getting international numbers has not been responded to.“

7. OpenPhone

OpenPhone is one of the innovative and user-friendly hospital call centers that fulfill the needs of the modern healthcare business. It is easy to manage the calls, texts, and voicemails from just a single app that will make communication better, simple, and efficient. Work and personal calls and communication operations can be managed separately, through which collaboration becomes more manageable and is sorted even through shared numbers.

Key Features of OpenPhone

• Dedicated Phone Numbers: Get unique business phone numbers or integrate existing ones for seamless connectivity.
• Team Collaboration: Add team members to share phone numbers, enabling faster and more effective communication.
• Call Summaries and Transcripts: Receive detailed call summaries and transcripts to keep every team member aligned.
• Enhanced Calling Experience: Enjoy a seamless and intuitive calling interface for smooth, uninterrupted interactions.
• Team Messaging: Send fast and efficient SMS to clients or team members for better communication.
• OpenPhone API: Automate messaging workflows and build custom solutions tailored to business needs.
• Robust Integrations: Connect OpenPhone with tools like Slack, HubSpot, and Zapier to streamline workflows.

Pros of OpenPhone

• Easy to use for the new users with the appealing UI/UX
• Google Voice has helped in improving the calling and texting ability 
• Keeps team members on the same page with the help of intrusive features

Cons of OpenPhone

• No reliable support to solve the problems of customers 
• Caller ID is unavailable for users but is considered the essential feature they promised.
• Frequent system outages and there is no solution to it
• Bugs and glitches are always used more smoothly when needed. 

OpenPhone Integrations

• Zapier 
• Hubspot 
• Salesforce
• Slack 
• Gong 
• Google Contacts

OpenPhone Customer Support Channels

• Contact form available on the website 

OpenPhone Pricing

• Starter: $15/user/month
• Business: $23/user/month 
• Enterprise: Contact them for a quote

Reviews and Ratings of OpenPhone

Ratings:

G2: 4.7 /5 

Reviews:

“I had an extremely disappointing experience with OpenPhone. The product is terrible, and the support is even worse. We relied heavily on the notes we made on every contact, but their support told us that it wasn’t possible when we needed to export the notes. This was shocking and unacceptable, considering it’s our data. We were told they might offer this feature in the future but couldn’t provide our current data.“

“ALL our phone calls have been going straight to the VM. We finally got a CS agent, but they canceled for us because their dog was sick. They refused to reschedule or hand us off to someone else“

8. Verizon Healthcare Contact Center

Verizon is a contact center provider for healthcare solutions with a strong focus on reliability and security. It is the best medical call center that requires a traditional phone system with nationwide coverage.

Key Features of Verizon

• Auto Attendants: Automatically route incoming calls to the correct department or employee. Verizon desk phone solutions are designed for office communication.
• Hunt Groups: Distribute calls to multiple team members, ensuring no customer inquiry is missed.
• Mobile Integration: Stay connected on the go with features that sync mobile devices to the office phone system.
• Verizon Conference Calls: Ideal for team meetings and client interactions.
• Verizon Voicemail Options: Effectively manage missed calls with customizable voicemail features.

Pros of Verizon

• Excellent call clarity and uptime reliability
• Strong security features for regulated industries
• Suitable for large businesses with extensive communication needs

Cons of Verizon

• Expensive compared to VoIP alternatives
• Lacks modern collaboration features like video conferencing and AI analytics
• Limited flexibility for remote work compared to cloud-based solutions

Verizon Integrations

• Microsoft Teams Solution
• Webex Suite 

Verizon Customer Support Channels

• Phone Call 
• Request a consultation from the website 
• Visit nearest stores
• Submit query online

Verizon Pricing

• $20 per line per month (when bundled with Fios, with a two-year contract).
• $35 per line per month (standalone, with a two-year contract).

Ratings and Reviews of Verizon

Ratings of Verizone:

G2: 3.5 /5 

Reviews:

“Most calls always go to voicemail, and I always miss some calls. The Verizon One Talk app can feel outdated and slow. Also, many struggle to download Verizon One Talk on specific devices. The Verizon One Talk desktop app has a clunky interface.“

“Customer service is horrendous! They caused me to have no phone usage for 4 1/2 days. They didn’t look at the problem until I contacted the BBB. I only discovered they had caused the problem with a change to my settings and that it was an easy fix if anyone had looked at the issue. Support for One Talk Verizon isn’t always responsive.“

9. 8×8 Healthcare Contact Center

8×8 is a cloud-based healthcare call center software for healthcare industries of all sizes. It provides voice, video, messaging, and contact center solutions focusing on security and scalability. Any medical call center services can be created with 8X8, which helps with easy patient communication.

Key Features of 8X8

• Unlimited Calling: Make unlimited calls within 48+ countries without extra charges.
• AI-Powered Call Analytics & Reporting: Get smart insights into call performance and customer interactions.
• Seamless Integrations: Connect with CRM and business tools like Salesforce, Microsoft Teams, and more.
• Advanced Call Management: Enjoy features like auto-attendant and voicemail-to-email for smooth communication.

Pros of 8X8

• Strong global reach with international calling options
• AI-driven analytics for better call insights
• Easy scalability for growing businesses

Cons of 8X8

• Higher pricing compared to some competitors
• The steeper learning curve for beginners
• Customer support response times can be inconsistent

8X8 Integration

• Operator Connect
• 1CRM
• 8×8 Web Dialer
• Agile CRM
• Bullhorn
• Copper
• Freshdesk
• Genesys
• Google
• HubSpot
• Microsoft
• Microsoft Dynamics
• NetSuite
• Pipedrive

8X8 Customer Support Channels

• Manual user guides
• Live chat
• Contact Us portal from the website 

8X8 Pricing

Contact them for a quote

Ratings and Reviews of 8X8

G2: 4.6/5

Reviews of 8X8:

“Once logged on, you can reach anyone in the company with a directory that is extremely easy to navigate. Integration with anyone within the company makes it user-friendly. I use this daily as part of our phone systems. Since our IT team is here, customer support is never needed. Implementation was easy for the entire office.“

“Implementation. They have more options than you would ever need, making it harder to set it up. Do you want 2 rings or 3 rings or 4 rings before voicemail? I repeatedly expressed that I felt over my head, but they reread their script. They aren’t the experts; they are the ones asking questions. I am expected to be the expert; I am expected to have the answers.“

10. Ooma Office

Ooma is a highly trusted VoIP service provider by businesses in the healthcare industry for easy communication with patients anywhere and anytime. It is easy to use, requires a simple setup, and has very cheap international calling rates, so it has become the top choice for many small and mid-sized businesses. 

Yet, while offering much to its users, users cite problems such as frequent outages, extra costs for some of the features, and complications in using some tools.

Key Features of Ooma

• Ring Teams: There would be no missed calls to ring every caller simultaneously.
• Mobile & Desktop Apps: You can access your phone system on mobile and desktop for maximum flexibility.
• Call Recording: Record calls for later review, quality checks, and compliance.
• Company Directory: A digital phone book containing employee names and extensions to route calls.
• Virtual Receptionist: Provide the caller with the initial answers and direct them to the right person or department.
• Call Forwarding & Transfer: Forward or transfer calls seamlessly to other numbers or voicemails as required.
• Flexible Numbering: Use assignable extension 1000 through 9999 to define your numbering.
• Call Log: Track and review your incoming and outgoing call history quickly.

Pros of Ooma

• Low International Charges: It also boasts the lowest rates outside the US, Mexico, Canada, and Puerto Rico, so it is recommended to firms with a worldwide customer base.
• Quick Installation: The initial setup is user-friendly and straightforward; businesses are instantly ready.
• 800 Free Toll-Free Number: Businesses can have a toll-free number without extra cost.
• Strong Features: It gives several VoIP tools that simplify communicating with customers and vendors.

Cons of Ooma

• Extra cost for voicemail transcription: Voicemail transcription is not included in the regular plans and must be paid as an additional service.
• Frequency Outages: The customers state they experience services periodically, which delays business communications.
• Complexity in Some Features: Some features are great but hard to access for fresh users.

Ooma’s pricing plans

• Ooma provides three different price plans for various needs. 
• Essentials: $19.95/user/month -Basic features suitable for small teams. 
• Pro: $24.95/user/month – Advanced call recording and transcription of voicemail messages. 
• Pro Plus: $29.95/user/month. This all-inclusive plan includes premium tools for business scaling. 

Ooma Ratings And Reviews

Ratings: 

G2: 4.6/5

Reviews from customers:

“Since the beginning, I had an issue with an extreme amount of spam calls (at least six daily on each phone). I tried to register the phones on do not call (both state and fed), waited 90 days, and it did nothing to reduce the number of spam calls.“

“The call quality was lacking. There was a lag between when I spoke and when the other person heard me. This caused us to seem to talk over each other, and I would listen to my voice echo.“

“Customer service is non-existent. The upper management will say anything when in a tight spot, then forget they have said it. Their support does not provide accurate information. Told phones could be moved, and I just had to remove them from the Ooma account, then say, “No, you cannot move the phones”. If you would like to have frustration, choose Ooma!“

Features To Look In Healthcare Contact Center Software Solution

Choosing the right healthcare contact center software is crucial for improving patient communication and streamlining operations. Here are the key features to look for:

1. Omnichannel Communication

A good contact center solution should support multiple communication channels—phone, email, SMS, chat, and even social media—to ensure patients can reach out through their preferred method.

2. Automated Appointment Scheduling & Reminders

Missed appointments can be costly. To reduce no-shows, look for software that automates scheduling, confirmations, and reminders via calls, texts, or emails.

3. Electronic Health Record (EHR) Integration

Seamless integration with EHR systems allows agents to access real-time patient records, ensuring accurate and personalized communication.

4. AI-Powered Chatbots & Virtual Assistants

AI-driven bots can handle routine inquiries, schedule appointments, and provide essential medical guidance, reducing call volume and wait times.

5. HIPAA Compliance & Data Security

Since healthcare deals with sensitive patient information, the software must be HIPAA-compliant and offer encryption, secure access controls, and audit logs to protect patient data.

6. Intelligent Call Routing & IVR System

An advanced Interactive Voice Response (IVR) system should efficiently direct patients to the correct department, reducing call transfers and improving first-call resolution rates.

7. Real-Time Analytics & Reporting

Comprehensive reporting tools help monitor call performance, wait times, patient satisfaction, and agent productivity, enabling data-driven decision-making.

8. Telehealth & Video Consultation Support

With the rise of telehealth, having built-in video consultation capabilities ensures that patients receive virtual care without needing separate platforms.

9. Multilingual Support

For diverse patient populations, multilingual support is essential to eliminate language barriers and provide better service.

10. Scalability & Cloud-Based Deployment

A cloud-based solution ensures flexibility, scalability, and remote access, making it easier to expand services as patient demand grows.

Selecting a contact center solution with these features ensures better patient engagement, operational efficiency, and a seamless healthcare experience.

Why is Emitrr the best choice for a healthcare contact center solution?

Advanced VoIP and Call Management for Healthcare

Emitrr offers a robust VoIP phone system with advanced call routing, auto-attendants, and multi-level call flows. Healthcare providers can efficiently manage patient calls, ensuring quick response times and improved patient satisfaction.

Seamless Integration with Healthcare Systems

Emitrr integrates effortlessly with over 1,000 business applications, including Electronic Health Records (EHR) and Patient Management Systems. This real-time synchronization enhances workflow efficiency and ensures seamless patient communication.

User-Friendly Interface and Automation for Patient Engagement Emitters 

VoIP platform is designed to simplify daily healthcare operations. Automation features like voicemail-to-text, missed call texts, appointment reminders, and patient follow-ups reduce manual workload and improve efficiency.

Scalability for Healthcare Providers of All Sizes

Whether you’re a small clinic or an extensive hospital network, Emitrr’ss solution scales to meet your needs. Its flexible infrastructure supports growing healthcare demands without requiring costly system upgrades.

Reliable and High-Quality VoIP Calls for Patient Communication

Emitrr ensures crystal-clear call quality with minimal disruptions, making patient communication smooth and professional. High uptime reliability allows healthcare providers to stay connected without concerns about dropped calls or connectivity issues.

Exceptional Customer Support for Healthcare Providers

Emitrr is known for its responsive 24/7 support team, ensuring that healthcare providers receive prompt assistance and issue resolution. Continuous improvements based on user feedback enhance service quality.

Proven Success and High Patient Satisfaction

Emitrr has received outstanding reviews from healthcare organizations that praise its ease of use, feature-rich platform, and positive impact on patient engagement. Providers report increased efficiency, better patient communication, and improved call management.

What Are Common Trends Of Healthcare Contact Centers?

Healthcare contact centers are rapidly evolving to meet the increasing demand for better patient communication, efficiency, and accessibility. Here are the top trends shaping the future of healthcare contact centers:

1. AI-Powered Automation & Chatbots

AI-driven chatbots and virtual assistants handle routine inquiries, appointment scheduling, and prescription refills. This reduces wait times, frees up agents for more complex cases, and enhances patient engagement.

2. Omnichannel Patient Communication

Patients expect seamless interactions across multiple channels—phone, email, SMS, live chat, and social media. Modern contact centers integrate all these channels to ensure a unified patient experience.

3. Telehealth & Video Consultation Integration

The rise of telehealth has pushed contact centers to support video consultations, enabling remote healthcare access and reducing the need for in-person visits.

4. Predictive Analytics for Proactive Care

Advanced analytics help healthcare providers anticipate patient needs, identify high-risk cases, and send proactive reminders for follow-ups, screenings, or medication adherence.

5. Cloud-Based Contact Centers

Cloud-based solutions provide flexibility, scalability, and remote access, allowing healthcare providers to manage patient interactions from anywhere while ensuring high availability and security.

6. Enhanced Data Security & HIPAA Compliance

With rising cyber threats, healthcare contact centers invest in stronger encryption, multi-factor authentication, and compliance-driven protocols to protect patient data.

7. Personalized Patient Interactions

AI and CRM integrations enable personalized communication, where agents can access patient history, preferences, and past interactions, making every conversation more relevant and effective.

8. Self-Service Portals for Patients

More contact centers offer self-service options, allowing patients to schedule appointments, check test results, make payments, and access FAQs without speaking with an agent.

9. Remote & Hybrid Contact Center Agents

The shift toward remote work has led to virtual healthcare contact centers, enabling providers to hire talent from different locations while maintaining service quality.

10. Integration with Wearables & IoT Devices

Some contact centers integrate wearables and IoT devices to track real-time patient health data, enabling early intervention and remote monitoring for chronic conditions.

FAQs

Conclusion

A healthcare contact center solution is no longer a luxury. It’s necessary for modern healthcare providers looking to improve patient experience, streamline operations, and enhance communication. 

From AI-driven automation and omnichannel support to HIPAA-compliant security and real-time analytics, the right solution ensures a seamless and efficient healthcare journey for patients and providers alike.

If you’re looking for a top-tier healthcare contact center solution, Emitrr stands out with its advanced VoIP capabilities, seamless EHR integration, automation tools, and industry-leading customer support. Book your demo today!