Top 10 IVR Calling Software For Businesses

Introduction 

Speeding up processes in an office can be done on both your end and the caller’s end with the help of an IVR. The accurate selection of menu options by the caller ensures that their queries are resolved quickly and helps the intended department and teams reach them quicker. Which caller has ever complained about rapid query resolution? An IVR calling software is therefore an essential part of any business. We will be comparing the top 10 IVR calling software in this article.

What is an IVR Calling Software? 

An IVR calling software or an IVR system is a tool that provides IVR functionalities to a caller. IVR stands for Interactive Voice Response. It provides a caller with voice instructions on what to do next. When the caller hears a command matching their call intention, they click on the particular action to fulfill their call needs. You can set up an IVR menu if you have VoIP-based calling software. We will explore the steps of setting up an IVR menu in a VoIP software like Emitrr in the following sections. 

Why do you need an IVR Calling Software? 

An IVR calling software can help you abundantly in your office. Let’s explore some reasons why you need a IVR calling software: 

Improves customer experience 

The IVR allows the caller to take onus of their needs and reach a solution quickly. Who else other than the customer knows what exactly they need? The IVR gives them a blueprint to solve their queries on their own or help them reach the best possible person to resolve it. This increased control over the solution leads to an enhanced customer experience for the caller. 

Reduces call volume 

Many times, the callers can find their solution just by being led to the right source. IVR is a great way to help callers navigate through the options and obtain resolution for their queries. They often needn’t be connected to an agent or staff member. This simple solution allows for a reduction in call volume, leading businesses to divert their attention to truly complex and urgent cases.  

Decrease call resolution time 

As callers navigate to the system on their own to find a solution or to get connected to the appropriate department, they save up on time. They either find a solution by themselves or navigate through to connect to the required department.The department would be trained and equipped to handle the specific need of the caller, thus resulting in a reduced call resolution time. 

Decreases operational costs 

IVR systems are incredibly cost-effective. They not only reduce high call volumes for customer service representatives, but they can extend access to FAQs and information outside of business hours, such as nights, weekends and holidays. If a discussion is requested, the IVR system can also suggest leaving a voicemail for a callback during regular business hours.

Industry-Wise Use Cases Of IVR Calling Software 

Healthcare 

The healthcare industry needs to function 24/7 to cater to their patient needs and emergency cases. It can become really difficult to handle the huge volume of calls if they are not segregated properly. This is where IVR can prove fruitful for healthcare organizations. 

With the help of IVR, emergency calls can be screened and routed directly to the intended nurses, doctors, or department. Patients can also utilize IVR to obtain information such as hospital timings, upcoming appointments, claim status, etc. 

Educational Institutions 

Giving students and parents the option of IVR eliminates the need to travel to the institution to collect information. IVR menu can be used to provide information such as student grades, assignment submission dates, attendance, fee status, and more. Since IVR features are usually available in VoIP software, you can also utilize the video conferencing feature and conduct parent-teacher conferences online. 

Real Estate 

IVR can be a great method to engage leads for a real estate business. When interested clients call the real estate businesses, the IVR will record the client needs or queries and route them to the available agent. IVR can also be used to give callers information about discounts, listings, open houses , and more. 

Restaurants 

IVR menu can be used to route customers to specific services such as order details, restaurant menu, special offers, dish of the day, feedback, and more. It can also be used to make a reservation with the restaurant based on availability or customers’ desired time. 

Other Small Businesses 

Every other business can find use for an IVR calling software. Any business that is customer-facing will benefit greatly from IVR. It can help offer superior customer service to each business. It can act as an interactive knowledge base to help customers navigate their queries and get connected to specific customer service departments based on their needs. Businesses can also set up information about their operating hours, deals, promotions, and more through IVR. 

Features to Look For In IVR Calling Software

• IVR: IVR or auto attendant helps in taking customer calls and in sending callers to the right department or person. It also helps in simplifying customer service and is a good feature to look for. 
• Mobile and desktop apps: Make sure the software you choose offers easy-to-use desktop and mobile apps so that you can make and receive calls from anywhere, anytime.
• Call routing: Look for the call routing feature to route the caller automatically to the most appropriate person and save precious business hours. 
• Call recording: The call recording feature may be essential for you if you run quality checks or measure compliance. 
• Call disposition: You can add the call outcome by adding call disposition like tags, notes, etc., and help your team track and manage customer interactions better. 
• Integration: Your call transfer software should integrate with your existing CRM/PMS/EHR system so that you can use features like call pop, access customer information, etc., while on the call. 
• AI: AI integration can help in transcription, taking notes, etc., during a call. Although not compulsory, having this feature could also be very useful for your business. 
• IVR: IVR or auto attendant helps in taking customer calls and in sending callers to the right department or person. It also helps in simplifying customer service and is a good feature to look for. 
• Call pop: Call pop pulls up customer data by integrating with CRM and then offers you customer information live on the call and helps in improving the first call resolution rate. 
• Voicemail transcription: This feature transcribes and summarizes a voicemail and helps save time that may be wasted in listening to the entire call. 
• Conference calling: This is a must-have feature if you wish to collaborate and communicate with different team members at once. 
• Analytics and reporting: Using this feature, you can get detailed reports with metrics like missed calls, AHT, total calls, etc., and find room for improvement. 
• Extensions: Look for this feature to be able to add or remove users to your calling line. Some software like Emittr also allows you to customize extensions as per availability, which is a great feature to have in your call transfer app. 

Top 10 IVR Calling Software 

Following is the list of the top 10 IVR Calling Software 

1. Emitrr
2. MightyCall
3. Aircall
4. Dialpad
5. TalkDesk
6. JustCall
7. CallHippo
8. RingCentral
9. Vonage 
10. Nextiva

1. Emitrr

What is Emitrr?

Emitrr is one of the best IVR calling software and our top pick among all options. This is because Emitrr offers multi-level IVR features, 99.99% uptime, robust features, superior call quality, and secure calling at a very affordable price. The software also offers additional capabilities like SMS,  scheduling, reputation & review management, etc., which you may want to add to your plan for omnichannel communication. Additionally, Emitrr takes great pride in offering exceptional customer service and also boasts a solid 5-star for the same on Capterra. Here’s a detailed overview of Emitrr: 

Emitrr Features 

• Single-level IVR: This type of IVR features a straightforward menu with limited options, making it ideal for small businesses with simple call-routing needs.
• Multi-level IVR: Multi-level IVR systems expand upon the single-level structure by incorporating sub-menus. These are well-suited for larger businesses or organizations with more intricate customer needs.
• IVR/Call tree with forwarding on key press: Emitrr’s IVR (Interactive Voice Response) allows users to set up multiple branches in the call flow so that calls can be directed based on the caller’s input. 
• Call queue groups: Using the call queue feature, you can send calls to a pre-defined extension or group of team members who are assigned to handle specific queries.  
• Call routing: The call routing feature routes the caller automatically to the most appropriate person and saves precious business hours. 
• Extension: Forward calls to an individual’s direct extension to quickly connect with the intended contact. And allow each team member to have their own dedicated extension to customize forwarding preferences as per their availability. 
• Another call tree: Forward calls to an entirely new call tree or IVR, to provide more options or direct callers to specialized teams. 
• Ring everyone: Set calls to ring to all available team members simultaneously, ensuring the call gets answered by the first available person.
• Setup call groups with multiple extensions/team members: Set up a call queue with multiple team members or extensions, allowing calls to route to a group rather than a single person.
• User-specific working hours: Set specific working hours for each user to ensure calls are only forwarded to them when they are available.
• Call recording settings: Automatically record all outgoing and incoming calls for training, compliance, or quality assurance purposes.
• AI feature: Emitrr is currently building AI features that will come in handy in improving customer communication via calls. 
• Toll-free numbers: Allow your customers to call you for free.
• Call pop feature: Access caller information and calling history during a live call to offer a quick resolution.  
• Multi-location management: Manage the calling performance of your business across multiple locations. 
• Missed call text: Use this to send automated SMS to callers whose calls go unanswered.
• Bulk/Mass text messaging: Send 1000s of SMS and achieve a 98% open rate with bulk texting or mass texting.
• Online appointment bookings: Easily schedule messages through your website or by sending a link. Customize each booking by (visit type, insurance details, provider, location).
• Automated text reminder: Send automated reminders via email, text, and voice.

Pros of Emitrr

• No downtime: Emitrr is thoroughly tested and offers 99.99% uptime for uninterrupted calling.
• Superior call quality: This call transfer software comes with HD voice quality to offer a seamless calling experience to your customers. 
• Seamless integrations: Emitrr can seamlessly integrate with over 1000+ CRM, EHR, and PMS tools, among others.
• User-friendly VoIP features: Emitrr offers a streamlined dashboard that is intuitive and very easy to navigate.
• Easy dashboard setup and training: Setting up Emitrr requires minimal training and setup, ensuring quick onboarding of customers. 
• Affordable & flexible pricing: Emitrr offers great features at a very affordable price, offering the best value for money.
• User-friendly: Emitrr has an intuitive dashboard that is very easy to navigate and use.
• Excellent customer service: Emitrr offers excellent customer service and is even rated 5/5 on Capterra for the same.  

Cons of Emitrr

More VoIP features are coming soon!

Emitrr Pricing

Emitrr offers one of the most affordable call forwarding systems. The platform’s VoIP pricing ideally depends on the features and specific plan required for your business. However, as per the latest updates, Emitrr’s pricing starts at $30 per user/month (billed annually). 

Emitrr Integrations

Emitrr seamlessly integrates with 1000+ tools across different industries, such as real estate, healthcare, home service businesses, real estate, etc., with tools like:

• Zapier
• MailChimp
• Salesforce
• HubSpot
• HouseCall Pro
• Facebook
• And more!

Emitrr Reviews & Ratings

Emitrr has a rating of 4.8/5 on Capterra. Have a look at what Emitrr’s customers are saying:

“There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately by professionals at Emitrr  4) they are improving the product on an ongoing basis”

“I like that I can use it on the phone as well as my computer. I can call guests and owners from my cell using my work phone number.”

Source: Capterra

2. MightyCall 

What is MightyCall? 

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. It manages the flow of both incoming and
outbound calls and increases your team’s
productivity. You can track performance and route calls to your team members based on their roles and knowledge.

MightyCall Features 

• Multi-level IVR: A voice menu that includes as many tiers as the business needs.
• Call Queues: Prevents missed calls by holding incoming calls in a queue. 
• Ring Groups: Forward incoming calls to multiple agents at the same time. 
• Call Transfer: Allows agents to transfer calls to other departments or agents. 
• SMS: Engage callers via text messages. 

MightyCall Pros 

• Portability and ease of administration:  MightyCall’s cloud-based system and dedicated mobile apps for iOS and Android enable users to manage calls and messages from anywhere, facilitating remote work and on-the-go communication
• Customizations for call flows: Users appreciate the ability to control and customize call flows, pre-recorded messages, and greetings, allowing businesses to tailor the system to their specific needs and enhance customer interactions.

MightyCall Cons 

• Poor customer service: Some users have reported dissatisfaction with customer support, citing slow response times and vague answers to inquiries, which can hinder effective issue resolution. 
• Glitches with certain features: Customers have experienced issues such as inaccurate timestamps on received calls or messages, voicemail messages playing twice before allowing a message to be left, and recycled numbers leading to calls intended for previous users, affecting overall usability

MightyCall Integrations 

• Hubspot 
• Salesforce 
• Zapier 
• EngageBay 

MightyCall Pricing 

• Starts at $15 per user per month and goes up to $50 per user per month 

MightyCall Reviews and Ratings 

MightyCall has a rating of 3.8/ 5 on Capterra. 

It’s cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up.

For the prime price that we were paying the support was terrible not to mention the service. We ended up just using this service through the computer for phone calls.

Source: Capterra

3. Aircall 

What is Aircall? 

Aircall is a robust communication and call transfer platform that aims to enhance business collaboration and communication. While the platform promises to improve customer interactions and streamline workflows, it’s essential to examine its features and functionalities to find out if it aligns with your organization’s needs or not.

Aircall Features 

• Toll-free numbers: Let your customers connect with you for free. 
• Shared contacts: Share selected contacts and conversations with your team so that everyone can be on the same page. 
• International numbers: Claim local and international numbers for your business in more than 100 countries. 
• Custom filters: Sort and access any conversation directly using custom filters.  
• IVR: Set an IVR directory that guides the callers to the correct destination. 

Pros of Aircall

• User-friendly: Aircall’s interface is highly appreciated by users because it is very easy to use. 
• Reliable support team: Aircall’s customer service team is helpful, professional and prompt in giving resolutions. 

Cons of Aircall

• Limited integrations: Aircall offers limited integration options, which potentially restricts its compatibility with other tools and limits workflow automation possibilities.
• Contract: Aircall may require customers to sign lengthy contracts, binding them into a commitment that could be restrictive.
• High price: Aircall’s pricing is considered relatively high as compared to other competitors. 
• Billing team ethics: Some users have reported ethical concerns in the way Aircall’s billing team conducts their duty, suggesting potential issues with transparency in billing practices.

Aircall Pricing

There are three Aircall pricing options available:

• Essential: Starting at $29 per user/month (billed annually)
• Professional: Starting at $49 per user/month (billed annually)
• Custom (Enterprise): Custom pricing, based on specific business needs

Aircall Integrations

Aircall integrations includes:

• Slack
• Shopify
• HubSpot
• Salesforce
• Front
• Zapier
• and more!

Aircall Reviews & Ratings

Aircall has a rating of 4.3/5 on Capterra.

“Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.”

“Good ui – Easy setup and easy routing configuration – Good statistics tool – Easy to buy more number”

Source: Capterra

4. Dialpad 

What is Dialpad?

Dialpad is an IVR Calling software designed for industries across different domains, including real estate, retail, etc. Using this software’s extensive features, such as routing, voicemail drop, and online scheduling, among others, you can simplify customer communication and improve service for your business. Dialpad’s best advantage is that it offers competitive pricing; however, call drop and quality issues are its biggest drawbacks. 

Dialpad Features 

• Unlimited calling: Use Dialpad’s business telephone service and make unlimited calls. 
• Hold queues: Use this feature to put callers on hold. 
• AI-powered call & voicemail transcriptions: Use Dialpad’s AI integration to get call notes, summaries, and more. 
• Multi-level auto attendant: Use multi-level auto attendant and improve your customer service. 
• HD voice: Interact with your customers in high-quality HD voice. 
• Extensions: Add or remove users and extensions as per your changing business needs.  
• Contact syncing: Sync your contact information by integrating Dialpad with your existing CRM tools. 

Pros of Dialpad

• Intuitive interface: Dialpad’s design is very sleek and intuitive, which allows users to get a hang of it in no time.  
• AI transcript feature: Dialpad offers a few AI integrations, such as an AI transcript that helps in taking notes during a call. 
• Useful calling features: Users love the plenty of features Dialpad offers, including call recordings, unlimited calls, integrations with your favorite app, and more. 

Cons of Dialpad

• Poor call quality: User reviews suggest that Dialpad’s call quality is inconsistent. The call transfer software works just fine sometimes, but sometimes, the call quality is quite poor and gets fixed only after a reset. 
• Call disconnections: Dialpad users face call disconnection issues frequently, especially when the call volume is high. 

Dialpad Pricing

There are three Dialpad pricing options to choose from:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with tools like:

• Zendesk
• HubSpot
• Zoho
• Salesforce
• Pipedrive

Dialpad Reviews & Ratings

Dialpad has a rating of 4.2/5 on Capterra. 

“Concerns that not all calls are connecting. While phone does ring, appears regularly as calls missed where no notifications were delivered for, “calls.”

“The Dialpad support team has always been very helpful and responsive.”

Source: Capterra

5. TalkDesk

What is TalkDesk? 

Talkdesk is a cloud-based contact center solution offering features like call forwarding, call queuing, IVR, and predictive dialing. This phone routing service supports omnichannel communication, including voice, email, webchat, SMS, video, and social media, providing a seamless customer experience across various channels. Here is a quick look of this phone routing service: 

Talkdesk Features

• Auto-Dialer: A tool that automatically dials phone numbers from a list and connects the call to an available agent once answered, improving outbound call efficiency.
• Automated Routing: A system that directs incoming calls to the appropriate agent or department based on predefined rules such as skills, availability, or urgency.
• Automatic Outbound Dialer: A system that automatically dials outbound calls from a list of numbers and connects them to agents when answered, enhancing call center productivity.
• Blended Call Center: A call center that manages both inbound and outbound calls, where agents handle both types of calls based on needs.
• CRM (Customer Relationship Management): A software solution that manages and analyzes customer interactions, data, and relationships to improve customer service, sales, and overall business strategies..
• Call Screening: A feature that allows agents to assess calls before answering, helping to prioritize important calls or block spam.
• Call Scripting: Predefined conversation guidelines that agents follow to ensure consistent and effective communication with customers.
• Call Tagging: Adding labels or tags to calls based on their content, customer issue, or priority to track and manage them more efficiently.
• Contact Database: A centralized system or tool used to store and manage information on customers, leads, and contacts for easy access and organization.
• Contact Management: The process of organizing and tracking interactions with contacts, ensuring that communication is personalized and efficient.
• Customer Database: A repository of detailed information about customers, including personal data, transaction history, and communication records, used to enhance service and engagement.

Talkdesk Pros

• Reliable Calls: The call reliability has been excellent, which made the transition to remote work smoother and more efficient.
• Easy Salesforce Integration and Great Training: Customers also say that integration with Salesforce is seamless, and the training provided by the Talkdesk team has been fantastic, along with excellent customer support.
• Great Configuration and User Interface: Configuration is easy, the built-in reports are helpful, and the user interface is modern and intuitive.
• Excellent Customer Success Management: The customer success team is exceptional, always innovating and looking for new, more effective ways to enhance the platform’s capabilities.

Talkdesk Cons

• App Issues and Slow Response Time: Sometimes the app has performance issues, and customers end up having to use it through the website, or it’s too slow to answer calls on time.
• Headset Compatibility Issues: Some headphones don’t work properly with the app, which makes it frustrating to take notes during calls.
• Incompatibility with Google Voice: Talkdesk isn’t compatible with Google Voice, which resulted in lost clients due to this oversight.
• Frustrating Support Fixes: The resolution provided to fix issues often make things worse, which has led users to regret choosing Talkdesk for their needs.

Talkdesk Pricing

• CX Cloud Essentials Plan: $85/user/month 
• CX Cloud Digital Essentials Plan: $85/user/month
• CX Cloud Elevate Plan: $115/user/month
• CX Cloud Elite Plan: $145/user/month

Talkdesk Integrations

Talkdesk integrates with various third-party apps and software, including:

• Slack
• Rippling
• Shopify
• Zoho
• Freshdesk
• Piperdrive
• Nimble
• Intercom
• Userlike

Talkdesk Reviews and Ratings

Talkdesk has a 4.5 star rating on Capterra. 

“Support and Billing needs too much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.”

“Lack of search function for the calls is one of the biggest pain points. You need to go through all the chats and find the one you are looking for, Instead of just having a search bar that would allow you to search calls to a specific number. Other things could be the issue with some providers, causing trouble to make calls”

Source: Capterra

6. JustCall 

What is JustCall? 

JustCall is an IVR calling solution that comes with the power of AI. This software boasts features apart from IVR such as adding notes, recording calls, etc., easily with your team. Having said that, JustCall can be expensive for the limited features it offers and even has very questionable customer service. Have a look at JustCall in detail below.   

JustCall Features 

• Free local number: Get $6 worth of local numbers for free. 
• IVR / Call menus: Add a single-level IVR to your business’s VoIP phone service for better customer assistance. 
• Queue callback: Allow customers to request a callback while they are still in a queue. 
• Live call monitoring: Listen to live calls to monitor call quality and ensure adherence. 
• Advanced analytics & reporting: Get detailed reports with key metrics such as calls unanswered, total calls, average handle time, etc. 
• Predictive & dynamic dialers: This feature automatically dials numbers based on algorithmic predictions of agents’ availability. 

Pros of JustCall

• Easy to implement and set up: It is very easy to set up and get started with JustCall, and it requires minimum training and time. 
• Seamless integration: JustCall integrates with many CRM tools, which allows users to place calls directly without typing the number. 
• Offers mobile and desktop apps: JustCall offers an intuitive app for both mobile phones and desktops, using which you can communicate with your customers on the go. 

Cons of JustCall

• Higher plans are expensive: JustCall’s pro plan offers calling features that are extremely useful, but its pricing starts at $49/user/month, which can be quite high compared to other alternatives shared in this guide. 
• Poor call quality: Many JustCall users have shared that this call transfer service offers poor call quality even if you have the best internet connection, you are prone to face call disconnections. 
• Inefficient mobile notification feature: Although you can access JustCall on the phone, its notification feature is quite inefficient, causing notification delays and other issues. 
• Porting numbers may take time: Porting your existing number to JustCall can take several days, and that may hamper your day-to-day business communication. 

JustCall Pricing

JustCall offers four pricing options:

• Essentials: $19 per user/month
• Team: $29 per user/month
• Pro: $49 per user/month
• Business: Custom

JustCall Integrations

JustCall offers only 100+ integrations, including:

• Zoho
• Zapier
• HubSpot
• Active Campaign
• Salesforce
• Pipedrive 

JustCall Reviews & Ratings

JustCall has been rated 4.2/5 on Capterra. 

“Just all is easy to Install and use, free text and calling are a cherry on top. Using that service to grow sales is amazing.”

“Price is a little high and sometimes it takes a day to get a response from support.”

Source: Capterra

7. CallHippo

What is CallHippo? 

CallHippo is a virtual phone system and IVR software for small businesses. The software offers robust functionality and features such as custom ring, automatic call distribution, etc. allowing smooth customer communication. The best part about CallHippo is that it offers both calling and texting functionality. However, you should note that CallHippo’s app and phone system experience significant lag, and canceling your account with them can be a big challenge. 

CallHippo Features 

• Call recordings: Record calls for adherence or quality purposes. 
• Call blocking: Block blacklisted or spam calls and avoid wastage of time. 
• Click to dial: Use this to dial numbers in just a single click without typing numbers. 
• Custom ring time: Set a custom ring time limit for incoming calls. 
• Multilingual IVR: Offer customer assistance at the initial level in multiple languages with multilingual IVR. 
• Call mute: Mute a call when speaking to someone else during a live call.  
• AI intelligent reports / Analytics: Leverage CallHippo’s AI to get detailed calling reports with notes and everything. 
• Conference call: Conversation with more people at once for better collaboration and communication. 
• Pause & resume recording: Pause and resume recording a call as required. 

Pros of CallHippo 

• Intuitive interface: CallHippo has an intuitive dashboard and users simply love how easy it is to use this call transfer software. 
• AI integration: CallHippo’s integration with AI, such as AI sales agent, AI voicebot, etc., is something that many other alternatives lack.   
• Great customer support: CallHippo users love how reliable and responsive their customer support team is. 
• Excellent call reports feature: CallHippo offers you pretty detailed calling reports with metrics like total calls, missed calls, etc., which users really love.  

Cons of CallHippo 

• Difficult to cancel an account: Cancelling a CallHippo account can be a challenge. Many user complaints suggest how they canceled the service but were still charged. 
• Laggy phone app: This call transfer system lags a lot and delivers poor call quality, leading to a bad customer experience. 

CallHippo Pricing

There are three CallHippo pricing options to choose from:

• Starter: $18 per user per month
• Professional: $30 per user per month
• Ultimate: $42 per user per month

CallHippo Integrations

CallHippo integrates with many CRM tools, including:

• HubSpot
• Zapier
• Shopify
• Zoho
• Outreach
• Google
• Intercom
• And more!

CallHippo Reviews & Ratings

VoxDesk has a rating of 4.3/5 on Capterra and 4.9/5 on g2.

“While it is a great tool, the user interface needs to be updated to make it more useful.”

“The user interface has proven to be extremely intuitive and user-friendly to me.”

Source: Capterra

8. RingCentral 

What is RingCentral?

RingCentral is a VoIP phone system that offers IVR feature along with other calling functionalities. The software boasts an intuitive dashboard and comes with three pricing options. RingCentral can be used across different industries; however, limited analytics features and inconsistent call quality may become a big problem for you. Here’s more information about RingCentral.

RingCentral Features 

• IVR: Use the drag-and-drop option to create a useful IVR that takes the caller to the right person or department. 
• Visual voicemail: This feature allows you to preview voicemail messages if you can’t listen to them. 
• Heads-up display: Access real-time status of 100+ extensions using this feature. 
• Caller ID: This feature shows you caller information before picking up the call.    
• Unlimited storage for files: Store unlimited call files, call records, etc., for free and access them whenever required.  
• CRM integrations: Build your own API or integrate RingCentral with popular CRM tools.

Pros of RingCentral

• Easy to use: RingCentral has an intuitive interface, and users love how easy it is to use to communicate with customers.
• Competitive pricing: RingCentral is priced competitively for the features it offers and gives great value for money. 
• Feature-rich: Users appreciate how they get access to so many features at different levels of service with RingCentral. 

Cons of RingCentral

• Customer support issues: RingCentral customers have reported unhelpful responses, long wait times, and difficulty in resolving technical issues, leading to a lot of frustration.
• Inconsistent call quality: While RingCentral generally offers reliable call quality, some users have reported issues with poor audio quality and call drops during peak usage times. These problems disrupt communication and affect businesses very much.
• Mobile app limitations: Although RingCentral’s mobile app comes with most features, many users find the app prone to glitches and less intuitive than the desktop version.
• Limited analytics features: RingCentral’s reporting and analytics tools are not as detailed as other call transfer software. For businesses that require in-depth reporting for optimizing customer experience and performance, RingCentral may fall short.

RingCentral Pricing

RingCentral offers three pricing options:

• Core: $30 per user per month
• Advanced: $35 per user per month 
• Ultra: $45 per user per month 

RingCentral Integrations

RingCentral offers API and integrations with 300+ options, including:

• Zendesk
• HubSpot
• Google
• And others

RingCentral Reviews & Ratings

RingCentral is rated 4.3/5 on Capterra.

“This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.”

“There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn’t allow more than 10 people in the meeting.”

Source: Capterra

9. Vonage

What is Vonage? 

Vonage is an IVR tool meant for small businesses. The software comes with many VoIP tools that let you seamlessly connect with your customers via video, voice, and SMS. It is important to note that Vonage is a plug-and-play kind of service that offers mobile integrations, a variety of features, built-in collaboration tools, etc. Vonage is known for its intuitive interface and easy activation; however, poor call quality and glitches are some of the biggest issues with it. 

Vonage Features 

• Call groups: Send calls to multiple extensions that ring simultaneously so that the call gets answered by whoever picks first. 
• Mobile app: Use Vonage mobile app to make or receive calls on the go.
• Visual voicemail: Transcribe voicemails to text and then send or receive them over email. 
• Virtual receptionist: Never miss a call by automating your small business VoIP phone system with a virtual receptionist  
• Phone number porting: Keep your existing business number by porting it. 
• On demand call recording: Record calls from any device that you are logged in and save and share them easily then.

Pros of Vonage

• Customizable dashboard: Vonage’s dashboard is very customizable, because of their API functionality; however, small business owners may find it a bit complicated. 
• Intuitive interface: Vonage has an intuitive interface, which means that it requires minimal training and is quite easy to use. 
• Reliable customer service: Vonage is often appreciated by users for offering effective resolutions to customers. 

Cons of Vonage

• Glitchy software: As per many user reviews, Vonage crashes a lot, and that leads to call drops, leaving a poor impression on customers. 
• Poor call quality: Vonage’s phone quality can be intermittent and unreliable.    
• Only basic features: Vonage offers very few basic calling features, if you want more than those features, then you need to get it built from them, which can be a complex and time-consuming process. 

Vonage Pricing

Vonage offers three pricing options:

• Mobile: $19.99/month/extension
• Premium: $29.99/month/extension
• Advanced: $39.99/month/extension

Vonage Integrations

Vonage offers an API using which you can build the features you need; however, this could be a complicated process. 

Vonage Reviews & Ratings

Vonage has been rated 4.1/5 on Capterra. 

“Call lag is the main issue and can become quite frustrating for our team and our customers. Also the in ability to see on screen when a call is being transferred who is transferring it to you.”

“Users complained of bad call quality and drops. vonage meetings can only hold up to 12. lacking in development and R&D. when service rep changes you don’t even know unless you call support. basically support does everything.”

Source: Capterra

10. Nextiva

What is Nextiva? 

Nextiva is a popular VoIP platform that offers IVR calling features. It promises seamless communication between businesses and customers. Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva Features

• Smart call routing: This smartly routes incoming calls to the next available person. 
• Call presence: Lets you monitor the phone status of your employees.
• Conversational AI: Use Nextiva’s advanced conversational AI so that your callers can interact in their natural language when describing the issue. 
• Voicemail notifications: Get notification when someone leaves a voicemail for your business. 
• AI voicemail transcription: Utilize AI to summarise voicemail.
• Anonymous call rejection: Reject anonymous calls automatically using this feature. 

Nextiva Pros

• User-Friendly Interface
• High-Quality Calls

Nextiva Cons

• High cost
• Unreliable service performance
• Loss of voice packets
• Continuous auto-renewals
• Ineffective customer support

Nextiva Pricing

• It starts at $18.95 per month 

Nextiva Integrations

Nextiva offers a bunch of software integrations, including: 

• HubSpot
• Zoho
• Salesforce
• Workbooks
• Goldmine
• Act!

Nextiva Reviews & Ratings

Nextiva has a customer rating of 4.6/5 on Capterra. 

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The system’s reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members.”

Source: Capterra

Why is Emittr the best IVR calling software?

If you are looking for a solution that provides extensive features, multiple IVR menu options, smooth transition and setup, and stellar support you needn’t look further than Emitrr. 

Emitrr through its VoIP features offers highly customizable IVR menus, call queue groups, and user and extension settings. 

Here is how you can access IVR-related settings on Emitrr:

Customize Your IVR Menu

STEP 1: Go to the “Settings” option on the left panel within the Emitrr dashboard. 

STEP 2: Select the “Phone Settings”

STEP 3: Click on the “ IVR” option

Handle Call Queue Groups Efficiently

STEP 1: Go to the “Settings” option on the left panel within the Emitrr dashboard. 

STEP 2: Select the “Phone Settings”

STEP 3: Click on the “Call Queue Groups” option

Manage Users and Extensions with Ease

STEP 1: Go to the “Settings” option on the left panel within the Emitrr dashboard. 

STEP 2: Select the “Phone Settings”

STEP 3: Click on the “ Users and Extensions” option

Apart from these feature setups, other factors that make Emitrr stand out include: 

Seamless integration with CRM tools

Emitrr integrates smoothly with more than 1000 CRM and local business tools. This IVR Calling Software allows you to route calls based on your existing or new customers; it seamlessly syncs and pulls up information from CRM via the call pop option and allows users to access the client history before making a call. 

Advanced features and customization

Emitrr offers a wide range of VoIP features, including IVR, simultaneous calling, ring groups, call forwarding, call routing, add and edit extensions, analytics, dashboard, automation, and more. It has all the features that can help you simplify your small business communication and offer the best customer experience. 

Superior support

Emitrr is rated 5/5 stars for its exceptional customer support on Capterra. Along with this, it offers 24×7 human support via call, chat, email, knowledge base, etc., and is simply loved by users for the same. 

Affordable pricing

Emitrr’s VoIP plan starts at $30/user/month, which can be customized as per your business needs. The high quality and unique features that Emitrr offers at this price, make it a great value for money for small business owners. 

Additional capabilities

Emitrr is not limited to offering VoIP features. As your business grows, you will need to scale it and start catering to other aspects as well. This includes managing your business’s online reputation, getting reviews from customers, communicating with them, or promoting your product via SMS, among others. If these are some things that you may want from your software sooner or later, then Emitrr is a great choice. 

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