Nextiva vs JustCall vs Emitrr: Which is the Better VoIP Solution?

Introduction

Are you trying to decide between Nextiva and JustCall for your business VoIP solution? It’s time to take a closer look at what each platform brings to the table. In this blog, we’ll compare Nextiva and JustCall in terms of features, pricing, pros, cons, and more, giving you a clear understanding of which one suits your needs best. Keep reading to make a smart decision!

What is Nextiva?

Nextiva is a cloud-based VoIP provider offering communication and collaboration solutions for businesses of all sizes. It provides voice, video, messaging, and customer relationship tools to streamline communication and enhance productivity. Known for its user-friendly interface and scalability, Nextiva is designed to support remote and hybrid work environments.

What is JustCall?

JustCall is a cloud-based phone system for sales and support teams, offering VoIP services with call routing, call forwarding, and SMS capabilities. It integrates with CRMs and helpdesk software, helping businesses streamline communication and track interactions efficiently. With automation features and a focus on remote teams, it aims to enhance productivity and customer engagement.

Nextiva vs JustCall: Feature comparison

Let’s understand the features of Nextiva and JustCall in this section: 

Nextiva Features

• Call Forwarding – Ensures calls are seamlessly redirected to another number or device, minimizing missed calls.
• Call Routing – Directs incoming calls to the right person or department based on predefined rules.
• Call Queuing – Places incoming callers in a queue until an agent is available, improving call management.
• IVR Menu/Call Tree – Interactive Voice Response (IVR) system allows callers to navigate menu options for efficient self-service.
• Call Recording – Records conversations for training, compliance, and quality assurance purposes.
• Call Conferencing – Enables multiple participants to join a single call for collaboration.
• User Extensions – Assigns unique extensions to users, making internal communication easier.
• Voicemail Transcription – Converts voicemails into text for quick review and easy access.
• Two-Way Texting – Allows businesses to send and receive text messages for better customer communication.
• AI Receptionist – Uses AI to handle and route calls, reducing the need for manual call handling.

JustCall Features

• Call Forwarding & Routing – Ensures calls are directed to the right team members or devices for seamless communication.
• Call Recording – Allows users to record calls for training, compliance, and quality assurance.
• Call Conferencing – Supports multi-party calling to facilitate team discussions and customer interactions.
• User Extensions – Assigns unique extensions to team members for efficient internal and external communication.
• Business Hours Setup – Configures availability settings to manage incoming calls during working and non-working hours.
• Auto Attendants – Automates call handling and directs callers to the appropriate department.
• Two-Way Texting & Group Texting – Enables sending and receiving SMS messages, including team-wide messaging.
• Broadcast/Bulk SMS (Limited) – Supports mass messaging for customer outreach and engagement.

Feature Comparison Table

Features	Nextiva	JustCall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	No	Yes
Call Queuing Groups	Yes	No	Yes
IVR Menu/ Call Tree	Yes	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Limited	No	Yes
Auto Attendants	No	Yes	Yes
AI Receptionist	Yes	No	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	Yes	Yes
Group Texting	No	Yes	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	No	Yes
Auto-responders	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	Limited	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes
			Yes

Nextiva vs JustCall: Pricing comparison

Let’s compare Nextiva and JustCall on the basis of their pricing point: 

Nextiva Pricing

Nextiva offers two pricing models: one for small businesses and another for enterprises, each designed to accommodate different communication needs.

• Small Business Plans – Four tiers: Digital, Core, Engage, and Power Suite, starting at $25 per user per month. These plans provide essential VoIP features, scalability, and collaboration tools suitable for growing businesses.
• Enterprise Plans – Three options: Essential, Professional, and Premium, with pricing based on per agent per month, usage-based, or concurrent pricing models, starting at $129 per agent per month. These plans offer advanced call management, integrations, and enhanced support for large organizations.

JustCall Pricing

JustCall offers pricing plans across three categories:  

• Essentials 
• Team 
• Pro 
• Business

JustCall Pricing starts from $19 per user per month and goes higher as you choose their respective plans. These categories include call recording, Voicemail, power dialer and more. 

Nextiva vs JustCall: Pros and cons

Here’s a list of pros and cons of Nextiva vs JustCall to help you make an informed decision: 

Nextiva Pros and Cons

Nextiva Pros

• Cloud-Based System – Eliminates the need for traditional phone lines, making it easier to manage communications.
• Designed for Businesses – Built to support professional communication needs across various industries.
• Reliable Performance – Generally provides stable connectivity when network conditions are good.
• Expandable for Growth – Can accommodate businesses as they scale, with options for additional users and features.
• Basic AI Functionalities – Offers automation tools that help streamline call management.

Nextiva Cons

• Unintuitive Interface – The platform is difficult to navigate, making it less user-friendly.
• Multiple Dashboard Logins – Requires too many logins, adding complexity to the user experience.
• Poor Customer Support – Users report slow response times and ineffective issue resolution.
• Difficult Setup – The initial configuration process is not seamless and can be time-consuming.
• Missed Calls & Voicemail Issues – Users have reported losing customer calls, and voicemail transcription is lacking.
• Inefficient Workflow – Teams experience delays due to usability challenges and wasted time on navigation.

JustCall Pros And Cons

JustCall Pros

• Easy to Set Up – Users find the onboarding and setup process straightforward.
• Reliable Call Quality – Offers decent call quality with minimal disruptions for most users.
• Basic Call Management Features – Provides essential calling capabilities for handling business communications.
• Integrations with CRMs – Connects with various customer relationship management tools to streamline workflows.

JustCall Cons

• Frequent Call Drops – Users report experiencing dropped calls, affecting business communication.
• Glitchy and Buggy Platform – The system often lags or crashes, causing workflow disruptions.
• Poor Customer Support – Many users have complained about slow responses and unresolved issues.
• Limited Features for the Price – Customers feel that the platform lacks advanced VoIP features compared to competitors.
• Unreliable SMS Functionality – Text messages are sometimes delayed or fail to send.
• Difficult to Cancel Subscription – Some users face challenges when trying to cancel their plan or get refunds.
• Call Routing Issues – Calls do not always get routed properly, leading to missed or misdirected calls.
• Integration Problems – Users report difficulty in syncing JustCall with their CRM or other business tools.

When To Use Nextiva

Nextiva isn’t just a VoIP phone system—it’s a complete communication platform that helps businesses stay connected, serve customers better, and run more smoothly. If you’re looking for a VoIP solution, here’s why Nextiva could be a great fit for you.

Everything You Need in One Place

Nextiva combines calls, video meetings, team messaging, and even customer management tools in one platform. This means you don’t have to juggle multiple apps—everything is in one place, making work simpler and more efficient.

Reliable, So You Never Miss a Call

Nextiva promises 99.999% uptime, meaning your phone system is always working when you need it. If your business depends on constant communication—like customer support or sales teams—this reliability ensures no missed calls or interruptions.

Smart Features to Improve Customer Service

With call pop, you can see customer details before answering, and sentiment analysis helps you understand their mood. These tools make it easier to provide quick, personalized, and professional service, keeping your customers happy.

Grows with Your Business

Whether you have one office, multiple locations, or a remote team, Nextiva’s cloud-based system can easily scale as your business expands. Plus, you can manage everything from one simple dashboard, keeping communication smooth across all locations.

Insights to Improve Your Business

Nextiva’s call analytics help track call volumes, response times, and team performance. These insights help you spot trends, fix issues, and improve your customer service and sales efforts.

Built-in Tools to Manage Customers

Unlike many VoIP providers, Nextiva includes a basic CRM, which helps you track customer interactions, automate follow-ups, and organize workflows. This makes it easier to keep customers engaged and satisfied.

Secure and Compliant

Nextiva takes security seriously, offering call encryption, fraud detection, and secure call recording. This is especially important if you handle sensitive customer information and need to stay compliant with industry regulations.

When To Use JustCall

JustCall is built for businesses that need smooth communication, automation, and easy CRM integration. If you’re looking for a VoIP system that helps your team work better, here’s how JustCall can help.

Perfect for Sales Teams & Call Centers

If your team makes a lot of sales calls or handles customer support, JustCall makes things easier with power dialing, call scheduling, and automatic call logging. It helps teams manage high call volumes without missing a beat, while real-time analytics let you track performance and improve your sales strategy.

Great for Businesses Using Multiple Channels

Do you connect with customers through calls, texts, and emails? JustCall lets you handle everything in one place, making it easy to keep track of customer conversations. This is especially helpful for support teams that need a single platform to manage all interactions smoothly.

Keeps Remote Teams Connected

If your team works from different locations, JustCall’s cloud-based system makes sure everyone stays connected. With mobile and desktop apps, employees can make and receive calls from anywhere. Features like call routing, call forwarding, and voicemail-to-email keep things running smoothly, no matter where your team is.

Works Well with CRM & Helpdesk Tools

JustCall integrates with popular CRMs like Salesforce, HubSpot, and Zoho, as well as helpdesk tools like Zendesk and Freshdesk. This means call details automatically get logged, making it easier to track customer interactions and streamline your workflow without extra effort.

Emitrr: The better alternative to Nextiva & JustCall

Emitrr Overview

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and ensure they never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr reviews

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

Nextiva vs JustCall FAQs

Conclusion

Both Nextiva and JustCall are excellent VoIP solutions that offer call management, automation, and more. Nextiva is ideal if you need a complete communication platform with calls, video, and messaging. Meanwhile, Aircall is a better fit for sales and support teams that need easy-to-use call automation and texting.

Emitrr goes beyond by combining AI-driven automation, real-time insights, and deep CRM integrations to enhance customer interactions and improve business efficiency. It’s built for teams that want to streamline communication and scale effortlessly. Book a demo today and see how it works!