10 Most Reliable Online Scheduling Software for Healthcare 

Introduction

Are you finding it challenging to schedule appointments for your patients at your healthcare practice? Managing appointments can become quite overwhelming, especially when you have a high volume of patients. Inefficient scheduling can result in longer wait times, stress for your staff, and a poor patient experience. If you’re encountering these issues in your practice, it’s essential to streamline your appointment scheduling process, and the best way to do that is by utilizing the best online scheduling software for healthcare.

Keep reading as we deep dive into the 10 best options for the same. 

Features to look for in an Online Scheduling Software for Healthcare

Here are a few must-have features when looking for a patient scheduling software for healthcare:

24×7 Appointment Booking

As per a survey by Experian Health, around 89% of patients desire the ability to book healthcare appointments online or via their mobile devices, which shows a strong demand for a 24×7 appointment booking option. So, make sure to look for scheduling software for doctors’ offices that allows you to add a booking widget to your website via which patients can book appointments 24/7. 

Self-Scheduling

Another strong demand has been seen in self-scheduling booking options. Many patient booking software offers self-scheduling features, using which the patient can view the open appointment slots with the details of the respective healthcare provider, allowing them to book appointments at their convenience. Self-scheduling options can, in fact, reduce no-show rates by 29%. Hence, it’s a great feature to have. 

Core Scheduling functionalities

Next up, look for core scheduling functionalities such as appointment rescheduling and cancellation options, recurring appointment scheduling for ongoing treatments, waitlist management options to fill canceled slots, real-time calendar syncing across multiple providers and locations, automated appointment reminders, and scheduling options, among others. 

Integration with EHR/EMR Systems

Next, you need to look for scheduling software that integrates with your EHR/EMR system so that you can avoid duplicate patient data entry. You should also check if the patient booking system integrates with your billing system to simplify copay collection and insurance verification, and syncs with your calendar so that you can manage the schedule of all providers in one place. 

HIPAA Compliance

HIPAA compliance is another crucial feature to look for in an online scheduling software for healthcare. This means all patient data should be encrypted at transit and at rest; the vendor should have an agreement with the Business Associate Agreement (BAA) and should offer security features like access control, audit trails, logs, etc. This also means you shouldn’t use generic scheduling tools when dealing with any kind of patient data. 

Online Intake, Forms & Insurance Collection

Another crucial feature to look for in healthcare booking software is the option of digital intake forms for collecting insurance and other details. The booking platform must let you send a online intake form link and let you collect consent forms, and allow the patient to upload their ID, health insurance details, etc., so that you can streamline documentation and save time at check-in. 

Automated Communication & Reminders

No-shows are one of the biggest challenges in healthcare, and this can be reduced by sending timely reminders. Look for scheduling software that allows you to send and schedule automated reminders. This not only helps in reducing no-shows but will also help in reducing the workload of the front desk healthcare staff. 

Reporting & Analytics

If you want to access where you lack, determine the reason for the no-show rate, analyze patient volume, and cancellations, see which providers took the most appointments, and other such metrics, then look for reporting and analytics features in your healthcare booking software. This feature can help you spot operational inefficiencies and make data-driven decisions. 

Provider’s Calendar Management

This feature helps in managing the calendar of multiple providers at the same or multiple locations. Your EHR/EMR system can be linked to the provider’s calendar and anytime there is a change in the schedule of a certain provider, the system can send messages to all the patients scheduled for that day at once. Essentially, using this feature, you can oversee and manage the calendar of all providers within a single place. 

Waitlist Management

Waitlist management is another key feature you can look for as it helps in filling up canceled slots or no-show slots automatically. For this, the system maintains a waitlist of who can come for an appointment at short notice, and whenever a cancellation or no-show occurs, these patients are notified and asked to come for the appointment.  

Why Are Doctors Moving Away from Zocdoc?

While Zocdoc comes with a few advantages, such as improving your online local visibility and taking care of marketing, SEO, and Ads, it is of almost no help when it comes to managing the entire patient journey. With Zocdoc, you do not own the patient relationship since they book appointments via Zocdoc and not your own website, patients associate with Zocdoc and not you, so you get less brand recognition and get almost no control over patient communication. 

Now switching to an end-to-end online scheduling software for healthcare such as Emitrr, you get full control of patient experience right from creating branded scheduling pages to setting customizable forms, reminders, messaging, etc. Such software costs less in the long run, offers more value for money, and makes it easy to build a strong brand image and loyalty. While Zocdoc may be a more suitable platform for practitioners who are just starting out, a complete patient scheduling platform like Emitrr is a better choice for established practices that have some patient flow already. 

How to Choose the Best Online Scheduling Software for Healthcare?

While choosing the best scheduling software for doctors office, ask yourself these questions: 

Do I need just a scheduler or a full EHR/practice management suite?

The first question to consider is whether you just need a simple scheduler wherein the patient views your details and makes an appointment or whether you want complete control over the scheduling, including options to send appointment confirmation and reminders, get patient forms beforehand, send review links after the appointment, and more such things. If you are a new healthcare practitioner who is just starting out, then maybe starting with a simple scheduler like Zocdoc could help, but if you have an established practice, then you should go for a complete scheduling platform like Emitrr. 

Do I need marketing/patient acquisition (like Zocdoc), or do I want to own the patient journey?

Think about if you want a steady stream of new patients coming from a third-party platform, or would you rather control the entire patient experience from first click to post-visit follow-up? Do you want a platform that is more marketing-focused or a patient scheduling software that allows you to handle the entire patient journey? 

Will the tool integrate with my current EHR?

If reducing staff workload and repetitive tasks and automating reminders, payment collections, etc., are a few of your goals, then it is essential to check if the patient scheduling system integrates with EHR/PMS, your billing system, and even the CRM system if you use one. 

How can it reduce front desk workload in healthcare?

The next thing you need to check is to what extent the health care scheduling software reduce the front desk workload. Does it come with a self-scheduling option so that the front desk spends less time on booking calls; can it send automated reminders once the days are set? Can it send automated SMS for appointment booking when a call is missed? Examine all possible features and select options that can help reduce maximum tasks. 

Is it affordable & can it help me manage multiple locations/providers?

Another important question to consider is whether the platform is affordable and if you can handle multiple providers or multiple locations from a single dashboard. Having the option to view and manage the calendar of each provider helps a lot. 

Not all Healthcare Scheduling Software are HIPAA-Compliant

Healthcare practitioners should avoid using generic scheduling tools like Calendly, as they are not HIPAA compliant and are not designed to handle protected health information. Take a look at these security features that make a scheduling software HIPAA compliant, and only use such tools to avoid legal complications and hefty penalties.

HIPAA Compliance

Healthcare scheduling software must strictly protect patients’ Protected Health Information (PHI) by adhering to HIPAA regulations to ensure confidentiality, integrity, and secure handling of sensitive medical data throughout the scheduling process, which is critical for any patient scheduling platform used in healthcare settings.

Secure Data Transmission

Data exchanged between patients, staff, and systems must be encrypted end-to-end. Role-based access controls restrict sensitive information to authorized personnel only and help prevent unauthorized access, ensuring secure communication across all patient appointment scheduling activities.

Audit Logs

Audit trails help in documenting every appointment creation, modification, or cancellation within the appointment scheduling software. This transparency supports accountability, helps detect suspicious activity, and assists hospitals in meeting regulatory requirements during compliance audits or investigations.

Business Associate Agreements (BAAs)

Generic scheduling tools like Calendly do not enter into Business Associate Agreements BAAs, which are required as per HIPAA regulations. 

How Scheduling Software Helps Healthcare?

Online patient scheduling software transforms operations by streamlining tasks, enhancing patient care, and improving staff efficiency.

Lower Admin Workload

Scheduling software automates routine administrative tasks such as appointment confirmations, reminders, and follow-ups. This reduces hospital staff’s manual effort, freeing them to focus on patient care and improving overall operational efficiency.

Higher Show-up Rates

Automated reminders via SMS, email, or calls keep patients informed and engaged, significantly reducing appointment no-shows. This helps hospitals optimize resource utilization and maintain a predictable daily schedule.

Increased Patient Retention

Hospitals can boost patient satisfaction by offering a smooth, convenient scheduling experience and reducing wait times. Happy patients are more likely to return, enhancing loyalty and driving long-term retention for the hospital.

Hybrid Care Support

Modern scheduling software supports both in-person and virtual appointments, enabling hospitals to offer flexible care options. This accommodates patient preferences and expands access to healthcare services across multiple channels.

Better Staff Morale

Effective shift scheduling reduces last-minute changes and conflicts. Clear visibility of schedules minimizes stress and confusion among healthcare workers, leading to higher job satisfaction and improved team morale.

Top Online Scheduling Software for Healthcare

1. Emitrr
2. NexHealth
3. Acuity Scheduling
4. TimeTap
5. Klara
6. DoctorConnect
7. Phreesia
8. Mend
9. Weave  
10. OnceHub

1. Emitrr

Emitrr Overview

Emitrr is the best HIPAA-compliant online scheduling software for healthcare that caters to all kinds of clinics, including dermatologists, veterinarians, general physicians, surgeons, therapists, dentists, and many others. The software comes with core scheduling features like self-scheduling, website appointment widgets, automated appointment reminders, bookings, missed-call-to-text features, and more. It also integrates seamlessly with 500+ EMR/EHR/CRM and billing tools to help reduce duplicate entries and simplify reminders. Emitrr is affordable and efficient, and users can also opt for SMS, VoIP, AI, reputation, and review management features offered by the platform. 

Emitrr Features

• Automated appointment reminders: Set up and schedule one or more appointment reminder messages to reduce no-shows. 
• Self-scheduling: Allow patients to see the booking slots of different providers and book an appointment 24/7 themselves. 
• Web chat to text: Continue conversations in your inbox that started on the website. 
• Digital forms: Send short links via SMS and collect patient insurance and other information beforehand. 
• Recurring texts: Schedule recurring SMS for providing appointment or booking updates, for promotion and SMS marketing purposes, etc.  
• Drip campaigns: Send a series of personalized messages to your contact list.
• Integrations: Connect with third-party apps and automate your workflow.
• Automation: Send replies or scheduled messages to your patients.
• Missed-call-to-text: Send automated SMS containing appointment booking link or any other message of your choice when a call is missed. 
• End-to-end encryption: This ensures all SMS are encrypted so that they cannot be intercepted or accessed by unauthorized parties.  
• Access controls: Put a limit on who can access patient data on your portal. And, create activity logs for each user to monitor their overall activity.
• File sharing: Share important documents like test reports, health insurance details, lab reports, etc. through a secure portal that carriers cannot trace. 
• Text-enable number: Enable your existing healthcare clinic number to be able to text and call from the same number.
• Data privacy: Emitrr follows important data protection measures so that sensitive patient information can be kept private, including how it is stored and shared.
• Secure text messaging: When enabled, this secure SMS feature redirects you to a secure gateway where you can access and share data with your patients safely.

Here’s a quick view at Emitrr’s secure texting feature works:

• Automation: Use customizable patient reminder templates and canned responses to answer frequently asked questions and to automate mundane tasks of your healthcare practice. 
• 2FA: Set two-factor authentication and add an additional security layer to keep your patient data safe.
• Real-time alerts: Generate SMS alerts for changes in appointment schedules of different providers, updates in services, etc., and share them with your patients in real time.
• Text messaging: Take advantage of various texting capabilities, such as two-way texting, mass texting, schedule-based messaging, group texting, etc., to ensure seamless communication with your patients. 
• Online appointment scheduling: Let your patients schedule their own appointments with just a single click.
• AI: Emtirr also offers an AI agent that helps in simplifying patient communication. Check out this video to know more about Emitrr AI:

Pros of Emitrr

• Exceptional customer service: Emitrr offers exceptional customer service 24×7 and even boasts a stellar 5/5 rating on Capterra for the same. 
• Customization options: With Emitrr, you don’t have to pay for things you don’t need; the platform offers you a customized price quote and texting plan specifically tailored to your healthcare needs. 
• 100% transparency, no hidden charges: This HIPAA-compliant texting platform offers 100% transparency in pricing right from the initial call and does not surprise you later with hidden charges. 
• Secure communication platform: Emitrr is a HIPAA and TCPA-compliant platform. It ensures all your healthcare-related communication is being done securely.

Cons of Emitrr

More AI features are being built 

Emitrr Pricing

Emitrr is an affordable scheduling software for healthcare, and its pricing could vary based on the features and capabilities you choose. Get in touch with Emitrr’s support team to get a price quote. 

Emitrr Integrations

Emitrr seamlessly integrates with more than 500 EHR/PMS software, including: 

• Drchrono
• Denticon
• Dolphin
• AthenaHealth
• Dentrix Enterprise
• Curve Hero
• Dentrix
• Kareo
• Dentrix Ascend
• eClinicalWorks
• Orthotrac
• Eaglesoft
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews & Ratings

Emitrr has an overall rating of 4.7/5 on g2 and 4.8 on Capterra. Have a look at what Emitrr users are saying:

“Overall very positive. The service works like I need it to, the customer service is amazing, up-time is great, and changes made seem to be well thought out and well, not just changes for change sake.

“Ease of use and addresses so many needs we had for our office! Love that we can schedule messages in advance which will save a lot of time and it works both on the computer and a phone app. Support staff has been extremely responsive and helpful getting us set up.

Source: Capterra 

Emitrr Support Channels

• Email: Send email to Emitrr’s support team at support@emitrr.com
• Phone: Call Emitrr at +1 (210) 941-4696
• Live chat: Chat with Emitrr’s live representatives
• SMS
• Knowledge base
• FAQs/forum

2. NexHealth

NexHealth Overview

Nexhealth is an all-in-one patient communication software offering online appointment scheduling and secure patient texting features. This HIPAA-compliant scheduling app caters to dentists, hospitals, doctors, and medical offices, offering different patient engagement capabilities. The software integrates with your EHR seamlessly and offers real-time scheduling options for a better workflow. Have a look at NexHealth in detail: 

NexHealth Features

• Two-way texting: Text back and forth with your patients and cater to their communication needs in a convenient way.  
• Access control: Create activity logs for your users and monitor overall activity. 
• Reminders: Send customizable reminders for recalls, upcoming appointments, or forms, to reduce no-shows in your outpatient clinic or any other clinic. 
• Secure patient texting: Keep conversations confidential and secure to protect patient data and boost patient engagement.
• Online appointment scheduling: Allow patients to schedule their own appointments. 
• Reviews: Send review requests to patients automatically right after their appointments. 
• EHR integration: Streamline your healthcare workflows by integrating NexHealth with your internal tools.  

Pros of NexHealth

• Great customization features: NexHealth offers plenty of customization features for sending reminders, scheduling appointments, etc. 
• Seamless integrations: The NexHealth app integrates seamlessly with PMS and EHR tools to ensure a smooth workflow. 
• Easy to set up: NexHealth software has an intuitive interface, making it very easy for patients to use it without any technical expertise. 

Cons of NexHealth

• Laggy app: Users have highlighted that the NexHealth app often lags, making it quite annoying for users to operate.
• Limited support: NexHealth offers customer support for limited hours only, which becomes challenging for users in case of urgent issues. 

NexHealth Pricing

You will need to get in touch with support to get a custom quote on Nexhealth pricing.

NexHealth Integrations

NexHealth Reviews & Ratings

NexHealth has a rating of 4.8/5 on g2 and 4.9/5 on Capterra. Here’s what NexHealth customers are saying: 

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality – east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.”

“I love that we are able to communicate in real time to our pateints via text. I love all the inforamtion that is requested at the time of making their appointments.”

Source: Capterra 

NexHealth Support Channels

• Phone
• Email
• Chat

3. Acuity Scheduling

Acuity Scheduling Overview

Acuity Scheduling is a popular patient appointment scheduling solution that enables patients to self-schedule appointments, complete custom intake forms, receive automated confirmations and reminders, and pay for services—all from a branded, mobile-friendly interface. It streamlines scheduling for service-based businesses, supports multi-location and multi-staff management, and automates client communications to reduce administrative workload and no-shows. However, Acuity Scheduling offers very bad customer service and has limited advanced features. 

Acuity Scheduling Features

• Online booking: Clients can book appointments 24/7 using a custom-branded booking page.
• Automated reminders: Send email and SMS confirmations and reminders to reduce no-shows.
• Calendar management: Manage multiple staff, locations, and appointment types from one dashboard.
• Custom intake forms: Gather client information before appointments with customizable forms.
• Calendar sync: Integrate with Google, Outlook, and other calendars to prevent double bookings.
• Payment processing: Accept payments, deposits, and invoices online at booking.
• Mobile app: Manage schedules and clients on the go with the Acuity mobile app.
• HIPAA compliance: Protect sensitive data (on select plans)

Pros of Acuity Scheduling

• Easy to use: Easy for clients to book, reschedule, and pay for appointments online, reducing back-and-forth communication.
• Highly customizable: Can be customized as per appointment types, forms, and branding.
• Calendar sync is good: Robust calendar sync and multi-location/multi-staff management.
• Useful features: Automated reminders and confirmations help minimize no-shows and keep clients informed
• User-friendly interface: Comes with a user -friendly website and mobile app for managing schedules on the go. 

Cons of Acuity Scheduling

• Expensive: Advanced features like SMS reminders and HIPAA compliance are only available on higher-tier plans.
• Overwhelming: Some users find the interface initially overwhelming due to the breadth of features.
• Limited customization: Limited customization of certain automated emails and notifications.
• Limited support options: No phone support; support is primarily via email and online resources.
• Not suitable for small and mid sized practices: May be more feature-rich (and costly) than needed for very simple scheduling needs.

Acuity Scheduling Pricing

Acuity Scheduling offers a free plan with limited features and its paid plans starts at $20 per month. 

Acuity Scheduling Integrations

• Google Calendar
• Outlook
• iCloud
• QuickBooks
• FreshBooks
• Mailchimp
• Google Analytics

Acuity Scheduling Reviews & Ratings

Acuity Scheduling is rated 4.8/5 on Capterra, and here’s what users are saying:

“YOU ARE ON YOUR OWN. NO PHONE SUPPORT. Not ideal for larger companies who want to do subscription memberships, it’s very limiting and messy. They only do POS with Square or Stripe which have super high CC processing fees..”

“Acuity Scheduling is very user-friendly and easy to setup. I liked being able to customize my account to my brand colors and logo. The online scheduling and billing features are easy for both clinician and client.”

Acuity Scheduling Support Channels

• Email support.
• 24/7 online help center
• Knowledge base
• AI-powered support and chat for common questions
• No direct phone support
• Community forums and FAQs for user-driven help

4. TimeTap

TimeTap Overview

TimeTap is an online patient scheduling software designed for businesses and organizations that require robust, customizable booking solutions. It is suitable for healthcare providers, educational institutions, small businesses, and enterprises. TimeTap automates appointment scheduling, manages multiple staff and locations, and streamlines client communications, helping reduce administrative workload and optimize appointment coverage

TimeTap Features

• Online Booking: Allow clients to schedule appointments 24/7 from any device, improving accessibility and convenience.
• Automated reminders: Send SMS and email notifications to clients about upcoming appointments, reducing no-shows.
• Customizable booking forms: Let businesses collect specific information from clients during the booking process.
• Waitlist management: Automatically fill canceled slots with clients from the waitlist, maximizing appointment utilization.
• Two-way calendar sync: Integrates with Google, Outlook, and other calendars to keep schedules updated and prevent double bookings.
• Multi-location support: Enable businesses to manage appointments across several locations from a single dashboard.
• Multi-staff scheduling: Allow organizations to coordinate bookings for multiple staff members efficiently.

Pros of TimeTap

• Highly customizable scheduling: TimeTap offers extensive customization for booking flows, forms, and communications, allowing businesses to tailor the scheduling process to their unique needs.
• Multi-location and multi-staff support: The platform efficiently manages bookings across multiple locations and staff members, making it suitable for larger organizations and those with complex scheduling needs.
• Automated reminders and notifications: Automated SMS and email reminders help reduce no-shows and keep clients informed about upcoming appointments.
• Waitlist management: Robust waitlist functionality automatically fills canceled slots, helping maximize appointment utilization and revenue.
• Secure and compliant: HIPAA and GDPR compliance ensures data security for organizations handling sensitive information.

Cons of TimeTap

• Initial setup complexity: The broad feature set and customization options can be overwhelming at first, requiring time and patience to configure properly.
• Learning curve: Some users find the interface confusing initially, especially when setting up integrations and advanced features.
• Mobile app limitations: Users have noted the absence of a dedicated mobile scheduling app, which could enhance on-the-go access.
• No free version: TimeTap does not offer a free plan, and advanced features may require higher-tier subscriptions.
• Pricing: The cost may be higher than basic scheduling tools, which could be a consideration for smaller businesses

TimeTap Pricing

TimeTap offers three pricing options:

• Professional: Starts at $22.45 a month
• Business: Starts at $40.45 a month 
• Enterprise: Custom

TimeTap Integrations

TimeTap offers two-way sync with Google Calendar, Outlook, etc. However, integration with other EHR/PMS tools is limited and can be made possible with custom API, which is quite a hassle. 

TimeTap Reviews & Ratings

TimeTap has a rating of 4.4/5 on g2, and here’s what customers are saying about it:

“I would suggest adding more customisation options to the platform. I find subscription prices are a bit higher as compared to other options. For me, the mobile app experience was not good and it requires improvement. I faced an issue with real-time notification, it was notified very late. Providing more export options for user data. I think it would be beneficial for the platform to offer more third-party integrations.”

“Customization options are on the scarce side as well and the subscription plan is relatively heavy on budget. The most frustrating aspect for me was the delay in receiving timely notifications for scheduled.”

Source: G2

TimeTap Support Channels

• Phone support
• Email support
• Live chat
• Online knowledge base and FAQs

5. Klara

Klara Overview

Klara is a comprehensive patient engagement platform that also comes with useful scheduling features for healthcare professionals. The software’s best highlight is that it is very easy to use, and it comes with a lot of automation capabilities for scheduling. However, poor integration and limited functionality are the two biggest pain points of this patient communication software. Here’s a detailed overview of what Klara has to offer:

Klara Features

• Appointment reminders: Send appointment reminders to patients via SMS with options to confirm, cancel, or reschedule appointments.
• Webchat: Enable the web chat feature and interact with potential patients right on the website.
• EHR integration: Simplify your workflow and keep your records updated by integrating your current EHR system with Klara. 
• Broadcast messaging: Update changes in the schedule of healthcare providers and share important information with all your patients scheduled for the day at once with broadcast messaging. 
• Two-way texting: Allow your patients to text you back with a two-way texting feature.
• Healthcare automation: Automate routine tasks like appointment reminders, patient messaging, etc., to reduce administrative workload and improve patient interaction. 
• Textable numbers: Make your medical phone number textable without changing numbers and start receiving patient SMS. 

Pros of Klara

• Telemedicine support: Klara offers a telemedicine facility with features like a virtual waiting room and video streaming, allowing your patients to connect with you remotely.
• Useful automation capabilities: Klara automates many routine tasks such as answering calls, sending appointment reminders, sending patient forms, etc., and reduces administrative workload. 
• Intuitive dashboard: The Klara app has a very intuitive interface and is super easy to use. Klara’s desktop version is also well-designed and can easily be used by all.
• Engagement optimization: With features like two-way texting, secure texting, file sharing, etc., Klara helps healthcare professionals simplify patient communication for better patient engagement. 

Cons of Klara

• Poor integration with PMS/EMR/EHR/ systems: Klara does not integrate with PMS/EMR/EHR/ systems seamlessly, affecting the way healthcare professionals communicate with their patients.
• Many functional issues: Users find many functional issues with the Klara app, such as issues with internal message assignment, issues with labeling conversations, etc, which affect the day-to-day healthcare tasks. 
• Unreliable customer support: Klara users often complain about delayed responses from Klara’s customer support team, even for urgent issues. They have also pointed out how the limited support options pose a lot of problems for users. 
• Limited team collaboration features: Klara lacks many team communication features such as conversation tags, conversation assignments, sharing reference notes, tags, etc.

Klara Pricing

Klara has not revealed any information related to its pricing.

Klara Integrations

Klara integrates with EHR & PMS software, including:

• Practice Fusion
• NexHealth
• EpicCare EMR
• ModMed
• Nextech
• Athenahealth
• DrChrono
• Oracle Health

Klara Reviews & Ratings

Klara customer ratings is 4.3/5 on Capterra & 4.5/5 on G2, and here’s what users are saying about it:

“The way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs.”

“What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.”

Source: Capterra 

Klara Support Channels

• Phone
• Email
• Chat

6. DoctorConnect

DoctorConnect Overview

DoctorConnect is a cloud-based scheduling and patient engagement platform made for healthcare providers. Its scheduling functions focus on automating appointment reminders, confirmations, and rescheduling, while providing a centralized dashboard for managing appointments and patient communications. DoctorConnect can help in reducing no-shows, and improve operational efficiency, but it can be costly for small healthcare providers and you may also face integration issues with it. 

DoctorConnect Features

• Appointment reminders: Connect with your existing scheduler and set up appointment reminders. 
• Digital patient forms: Simplify patient check-in with DoctorConnect’s HIPAA-compliant digital intake forms. 
• Two-way messaging: Allow your patients to text you back with two-way texting.
• Patient recall & retention: Send perfectly timed messages to bring people back for checkups, follow-ups, or overdue appointments.
• AI survey system: Collect post-visit feedback, and highlight your happy patients automatically with AI integration. 
• Telehealth: Offer telehealth options with secure video, integrated scheduling, and customizable tools. 

Pros of DoctorConnect

• User-friendly dashboard: DoctorConnect users appreciate the intuitive interface of this software. 
• Supports multi-channel communication: This software supports communication via various channels, including SMS, email, voice, enhancing patient engagement
• Flexible online scheduling: Comes with flexible online scheduling and self-service options for patients
• Feature rich: Comes with waitlist and no-show management features to help optimize appointment slots and reduce lost revenue
• HIPAA-compliant: DoctorConnect complies with HIPAA and is a secure online patient scheduling software

Cons of DoctorConnect

• Limited reporting and analytics features: DoctorConnect’s reporting features are less robust compared to some competitors
• Integration challenges: Users have highlighted facing occasional challenges with integration into certain EHR/EMR systems
• Poor customer support team: Some DoctorConnect users note variability in customer support response times
• No free trial: This patient scheduling software does not offer free trial, limiting risk-free evaluation
• Expensive: Pricing may be high for smaller practices. 

DoctorConnect Pricing

DoctorConnect offers monthly pricing models starting at $210 per month. The software does not offer free trial and also charges extra for advanced features and some integrations. 

DoctorConnect Integrations

DoctorConnect integrates with a variety of EHR/PMS tools, including:

• AdvancedMD
• AireHealth
• Care360
• CareCloud
• AllMeds
• Allscripts PM
• MedEvolve
• Medflow
• Medical Manager
• Medics ADS
• And more!

DoctorConnect Reviews & Ratings

DoctorConnect has a rating of 4.8/5 on Capterra, and here’s what users are saying about it:

“No shows have to be manually entered in Doctor Connect. *The addition and removal of clinicians is manual. *Unable to run a report to see which clinicians are getting appointments sent out.”

“I don’t like that we have to delete and create an appointment every time. We drag and drop a lot of our appointments that need to be rescheduled so I wish it had the capability to recognize that.”

Source: Capterra 

DoctorConnect Support Channels

• Phone Support
• Live Chat
• Email Support
• Help Desk and Ticketing
• Knowledge Base and FAQ

7. PracticeQ

PracticeQ Overview

PracticeQ is a cloud-based electronic health record (EHR) and practice management software that caters to healthcare operations for a variety of specialties, including behavioral health, chiropractic, med spas, IV infusion clinics, and more. This software offers an all-in-one solution for appointment scheduling, billing, patient management, e-prescribing, and more, with a strong emphasis on automation and customizable workflows. PracticeQ is also HIPAA-compliant, ensuring secure handling of patient data. 

PracticeQ Features

• Appointment management/scheduling: PracticeQ offers 24/7 online patient booking, automated reminders via SMS, email, or voice, and flexible calendar management.
• Patient portal: Comes with a secure portal for patients to access health records, schedule appointments, and communicate with providers.
• Automated patient intake: Allows you to send customizable, paperless forms for efficient onboarding, integrated with patient records.
• E-prescriptions: Streamlined and secure electronic prescribing to improve patient safety and medication adherence.
• Billing & invoicing: Automated insurance billing, payment processing, and invoicing.
• Inventory management: Track medical supplies and equipment with automated low-stock alerts.

Pros of PracticeQ

• Comprehensive solution: Integrates EHR, scheduling, billing, and patient engagement in one platform.
• Highly customizable: Adaptable workflows, forms, and reminders to suit different practice needs.
• 24/7 patient access: Patients can book appointments anytime, improving satisfaction and reducing no-shows.
• Automated reminders: Reduces administrative workload and increases appointment attendance.
• HIPAA compliance: Ensures secure and confidential patient data handling.

Cons of PracticeQ

• Clunky UI: Many users have mentioned that PracticeQ’s user interface is quite clunky and spread all over the place, making it difficult to get a hang of.
• Features are difficult to use: Users have highlighted facing difficulty when using features such as signing off on notes, locking notes, and difficulty integrating forms.
• Time zone issues: The system does not show schedules or bookings of clients that are in a different time zone.
• Billing integration issues: Many users have highlighted that the billing system does not work properly and needs work in the area of reports and managing billing.

PracticeQ Pricing

PracticeQ offers three pricing options:

• Low volume plan: $54.90/month (plus $20/month per additional practitioner; $65/month for e-prescribing).
• Standard plan: $79.90/month (plus $25/month per additional practitioner; $65/month for e-prescribing).
• Starting price: Some listings note pricing from $49.90/month.

PracticeQ Integrations

• athenaHealth
• Elation Health
• Office Ally Practice Mate
• Zoom
• Google Analytics
• And more!

PracticeQ Reviews & Ratings

PracticeQ has a rating of 4.7/5 on Capterra, and here’s what users are saying about PracticeQ:

“It lacks scheduling features for our social skills groups and can be clunky to do things in bulk at times”

“It is a very solid all-in-one solution for managing our private practice.”

Source: Capterra 

PracticeQ Support Channels

• Phone
• Online help sources
• Help center

8. Mend

Mend Overview

Mend is essentially a HIPAA-compliant patient texting app that comes with plenty of scheduling features, including self scheduling, digital intake forms, etc. The software offers great user experience, telehealth options, and great customer service. However, connectivity issues and high front costs are two of its biggest challenges. Have a detailed look at Mend below: 

Mend Features

• Digital intake forms: Offer digital intake forms to patients to reduce patient waiting time. 
• Digital patient check-ins: Allow patients to check in digitally and reduce their waiting time.
• Hipaa-Compliant group video conferencing: Offer telehealth option to your patients via HIPAA-compliant group video conferencing. 
• Patient self-scheduling: Offer the option to self-schedule appointments for patients. 
• Appointment reminders: Send out automated appointment reminders and reduce no-shows. 
• Automated payments: Send automated payment links to patients upon providing service, and let them make payment comfortably using multiple options. 

Pros of Mend

• SMS and calling features: Mend users appreciate how they can text as well as call patients, in case they do not show up. 
• Good customer support: Mend’s customer support team is very professional and helpful. The team is always available to offer quick resolutions. 
• Great end-user experience: Users appreciate the sleek app and web design and how easy it is to use the Mend software. 

Cons of Mend

• Connectivity issues: Many Mend users have pointed out that they face connectivity problems or communication delays frequently when using this platform. 
• High up-front cost: Although Mend has not shared its pricing, many user reviews suggest that this software has a high up-front cost, which may not be suitable for many.
• Slow software: Another big complaint that Mend users have is about how slow this software is, and how frustrating it can get to wait for it to load. 

Mend Pricing

Mend has not shared any information related to its pricing; you will have to get in touch with them to know that. 

Mend Integrations

Mend seamlessly integrates with PMS and EHR systems, including:

• eClinicalworks
• Kipu
• AdvancedMD
• Athenaone
• Allscripts
• Acumen
• And more!

Mend Reviews & Ratings

Mend has an overall customer service rating of 4.6/5 on Capterra and 4.7/5 on g2. Here’s what Mend users are saying:

“Major healthcare compliance concerns and as an organization, we’ve had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do.”

“I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.”

Source: Capterra 

Mend Support Channels

• Phone
• Email
• SMS

9. Weave

Weave Overview

Weave is a secure texting app and scheduling software that caters to small healthcare practitioners. This HIPAA-compliant chat app also offers scheduling features such as reminders, automated scheduling, and more and is particularly ideal for optometrists, veterinarians, dental practitioners, medical spas, plastic surgeons, etc., However, Weave’s biggest downside is its expensive pricing. Have a detailed look at this software. 

Weave Features

• Online appointment scheduling: Allow your patients to schedule their own appointments with your medical practice as per their convenience.
• Missed text auto-reply: Send out automated SMS to patients in case you miss their messages. 
• Reminders: Send automated SMS reminders to patients ahead of their appointments to reduce no-shows.   
• Two way texting: Solve patient issues by engaging in one-on-one conversations with them in real-time.  
• Bulk texting: Send out hundreds of SMS at once and reach out to multiple patients. 
• Reviews: Send SMS review requests to patients and build your online healthcare reputation. 
• Team chat: Connect with your medical staff from anywhere and keep everyone in the loop for all communications. 
• Billing and payments: Send payment requests to your patients via text before mailing a statement and let them pay online to you.

Pros of Weave

• Ease of use: Weave has a modern interface for both the app and desktop versions and is highly appreciated by users for its simplistic design and ease of use. 
• Insurance verification: This OhMD alternative verifies your patients’ insurance automatically and imports the same into your office’s schedule in the Weave app automatically.
• Great mobile app: Users also appreciate how great Weave’s app is and how it allows them to tackle patient conversations right on their cell phones, anywhere, anytime.

Cons of Weave

• Expensive software: Weave’s pricing starts at $399 a month with a setup fee of $750, making it a very expensive software compared to other options. 
• Limited text features: A lot of features, such as the option to reply on a thread, filters to sort individual conversations, etc., are missing on the Weave platform. 
• Inconsistent customer support: This alternative of OhMD does not offer the best customer service. Many users have pointed out how slow and unresponsive Weave’s customer support team is. 
• Frequent glitches: Users point out how often they face outages and frequent downtimes when using the Weave software. 

Weave Pricing

There are four Weave pricing plans to choose from: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Integrations

Weave integrates with a number of EHR and PMS software, including:

• Sensei
• Softdent
• OrthoTrac
• PracticeWorks
• drChrono
• Win OMS
• Dolphin
• Eaglesoft
• And more!

Weave Reviews & Ratings

Weave customer ratings on g2 is 4.5/5 and on Capterra is 4.8/5. See what customers are saying about Weave:

“The app interface is small, about the size of a normal cell phone face. There’s no excuse for this on a desktop app. Also, the text feature is limited. All texts come into one inbox, and there’s no way to parse out individual conversations by user. In other words, there are no text threads to help organize things. Finally, Service quality issues have plagued with over the past couple of months. It is becoming less reliable, and also it takes a long time to get through to support.”

“Great experience, great to be able to access all systems from the app and great to have the phones so integrated with our software. Makes patient communication very efficient and more personalized.”

Source: Capterra 

Weave Support Channels

• Chat
• FAQs/Forum
• Phone
• Email/Help Desk
• Knowledge Base

10. OnceHub

OnceHub Overview

OnceHub is an online appointment scheduling software designed for businesses and healthcare providers. The software streamlines appointment management, reduces administrative workload, and enhances client engagement through digital scheduling and communication tools. OnceHub is also HIPAA-compliant, making it suitable for healthcare organizations that require secure handling of patient data. However, it offers limited integration with EHR/PMS tools, which is a big drawback. 

OnceHub Features

• Automated reminders: Sends personalized reminders via email and SMS to reduce no-shows.
• 24/7 online booking: Patients or clients can book appointments anytime, with instant confirmations.
• Customizable scheduling: Flexible appointment types, durations, and availability settings.
• Calendar sync: Integrates with Google Calendar, Microsoft Outlook, Office365, and iCloud.
• Recurring appointments: Supports repeat bookings for ongoing care or services.
• Comprehensive reporting: Offers analytics and reporting to track appointment data and optimize scheduling.
• Group scheduling: Allows multiple participants to book into group sessions or classes.
• Self-service portal: Clients can manage their own bookings, reducing administrative back-and-forth.

Pros of OnceHub

• Highly customizable: Adaptable to various business and healthcare needs.
• User-friendly interface: Intuitive booking experience for both staff and clients.
• Scalable: Suitable for individuals, small teams, and large enterprises.
• Reduces no-shows: Automated reminders and confirmations improve attendance rates.
• HIPAA-compliant: Meets healthcare privacy and security requirements

Cons of OnceHub

• Integration issues: OnceHub facilitates most of its integrations via Zapier and does not integrate with that many EHR/PMS software. 
• Learning curve: Some users may find it complex initially due to the range of features and customization options.
• High pricing for advanced features: OnceHub’s advanced or enterprise-level features are slightly on the higher pricing range.

OnceHub Pricing

• Starter Plan: Free for individuals, includes one user and one booking link, calendar integrations, and basic reminders.
• Paid Plans: Start at $10 per user per month with limited features.
• Enterprise Plans: Custom pricing. 

OnceHub Integrations

OnceHub facilitates most of its integrations via Zapier and does not integrate with that many EHR/PMS software. 

OnceHub Reviews & Ratings

OnceHub has a rating of 4.6/5 on g2 and here’s what customers are saying about it:

“The user interface could be a little less complicated. Not hard to set up, but it feels very disconnected. I would prefer something a little more straightforward. Also, phone support requires payment for help with setup. I have seen some options on other vendor platforms that allow a little more control over follow up emails that I like better; the cost difference isn’t reasonable though. Having a different reply to depending on the booking page for starters and having the ability to receive an email asking if the customer came in or was a no-show for their appointment before sending an automatic post service follow up would be awesome.”

“I love how accomodating it is to my needs. I can rely on an appointments that have been booked with me to know that it was all done right and I can really just focus on my job.”

Source: g2

OnceHub Support Channels

• Email
• Live chat
• Help center resources
• Documentation

Why Emitrr is the Best Online Scheduling Software for Healthcare?

As you can see from the section above Emitrr is the only software that provides the entire range of essential scheduling features, has a customer support rating of 5/5, and scores the highest in value for money with a rating of 4.9/5. Aside from that, other factors that make Emitrr stand out include: 

Easy Integrations

Import your entire contact list with just a few clicks. At Emitrr, our technical support team helps you with super quick integration solutions so that you can have all your contacts on one platform without any data inconsistencies. 

Emitrr offers more than 500 integrations. Emitrr supports integrations with all important PMS such as Dentrix, Denticon, OpenDental, and more. Emitrr is built for dentists and is not a horizontal scheduling platform, hence boasting the deep integrations with the PMSs

Affordable Pricing

Emitrr offers Scheduling services along with features that complement the entire length of the patient journey., Emitrr offers all these services at a super affordable rate. 

Features complementing the entire patient journey

Emitrr’s features are not limited to scheduling. Emitrr offers features that complement the entire length of the patient journey starting from appointment scheduling to bringing patients back for hygiene recall. Some of these features include:

• Sending appointment reminders (Automated or Manual)
• Sending Patient intake forms digitally in a secure manner 
• Syncing form data to PMS 
• Updating the status of appointments in the PMS
• Requesting patient reviews once the appointment is completed

Getting patients back for an appointment for a hygiene check-up when due. 

Additionally, you can view and send appointments based on different filter criteria right from your calendar itself. Filter criteria include: 

• Appointment based on provider
• Appointment based on visit type 
• Appointment based on the Patient
• Appointment based on date range 

Converting Phone Calls to Texts

Emitrr excels in modernizing communication. Imagine how much easier it is when patient phone calls can be seamlessly converted to texts. This feature allows for quick, efficient, and accessible communication. Patients can get their queries answered without having to wait on hold, and staff can manage communications more efficiently. It’s a win-win that keeps everyone connected and informed.

HIPAA Compliant

As already discussed, security and privacy are paramount in healthcare, and HIPAA compliance is a must. Emitrr ensures that all patient data is handled in accordance with the rules and regulations set by the Health Insurance Portability and Accountability Act (HIPAA). This means robust data encryption, secure storage, and stringent access controls are in place to protect patient information. So if you want a secure platform that adheres to established guidelines, then look no further, as Emitrr is your only hospital scheduling solution.

Advanced Analytics and Reporting

Be it any industry, regular analytics and insights are something that keeps you going; hence, Emitrr provides advanced analytics and reporting features, allowing you to track key metrics like appointment trends, patient no-shows, and resource utilization. These insights enable healthcare providers to identify areas for improvement and make informed decisions that enhance overall efficiency and patient care.

Excellent Customer Support

The great hospital online booking system is backed by even better support. Emitrr’s customer support team is always ready to help, ensuring that any issues or questions are addressed promptly. Whether it’s a technical glitch or a simple query, their support team is there to ensure everything runs smoothly. It’s like having a safety net that guarantees a smooth experience.

FAQ

Conclusion

After exploring the top 10 online scheduling software for healthcare in great depth, we bet you would have finalized the one that best suits your needs. Did Emitrr’s offerings catch your attention? If you are eager to explore how you’d benefit from Emitrr’s appointment scheduling capabilities, then book a demo!