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Introduction  A shared SMS inbox is a critical feature for businesses. It allows any available team member to respond to customer queries and increase response time among many things. Businesses may not be able to use existing inboxes on an … Read More

Introduction  VoIP or Voice for Internet Protocol has revolutionized the face of digital communication for businesses across industries, irrespective of their size or type. From installing and dealing with large chunks of wires to going wireless, the paradigm shift from … Read More

Introduction The SMS market is flourishing and is expected to grow by a CAGR of 21% by 2030. With the growing demand, business owners are now realizing the importance of utilizing SMS for sales and are quickly incorporating the same … Read More

Introduction  SMS marketing for gyms is a powerful way to connect with members and keep them engaged. With an incredible 98% open rate, text messages are much more likely to be seen than emails or social media posts. This means … Read More

Introduction  Did you just get picked for a HIPAA Compliance Audit? Don’t worry! This comprehensive guide will help you sail through this audit smoothly. This blog will offer you insights into the nitty-gritty of HIPAA compliance audit, including the reasons … Read More

Imagine the end of the rainbow is at your doorstep. A pot of gold is waiting for you, only if you just open the door. You must be thinking why are they making this analogy in a blog about missed … Read More

Introduction  “Hey, thank you for calling us. For inquiry, press ONE. For payment-related information, press TWO. For issues with your account, press THREE. To directly speak to the customer support executive, press FOUR.”  Have you ever called a service provider … Read More

Introduction  Website chatbots are transforming the way businesses communicate with their customers. Companies use website chatbots primarily to enhance customer experience by quickly resolving user queries.  Often, one is looking for a quick query resolution, but unfortunately, it’s past business … Read More

Introduction All businesses work towards a common goal of getting more return on investment. A plumbing business is no different. Whether you are new in the plumbing business and want to keep it afloat or you are looking for ways … Read More

Introduction If you’re looking to increase sales by building customer relationships, putting the customer on a pedestal is a must. Sure, a company may say they treat their customers like kings, but when they do it, they make the customer journey … Read More