10 Best PatientPop Alternatives to Look For

Introduction

PatientPop is a popular healthcare marketing and patient engagement platform that caters to healthcare practices. This software offers attributes such as scheduling, appointment reminders, and patient data collection for healthcare practices to streamline their operations and achieve scalability. 

However, a lot of PatientPop users have started facing a couple of issues with the platform such as feature dysfunctionalities, poor customer support, and rigid pricing. Hence, people are looking for a PatientPop alternative that ideally aligns with their use case. 

If you’re also looking for a PatientPop alternative for your practice, then look no further! 

We have gathered all the information about the best PatientPop alternatives in the market to simplify your search. Happy reading! 

What is PatientPop?

PatientPop is a healthcare marketing and practice management platform designed to help medical practices grow. It offers tools for online appointment scheduling, automated patient engagement, and reputation management to improve a practice’s digital presence.

While it provides useful features, some clinics find PatientPop pricing too high and its customization options limited, prompting them to explore PatientPop competitors that offer more flexibility.

PatientPop Features

PatientPop is a healthcare platform that helps medical practices manage patient acquisition, engagement, and communication. Here are its key features:

• Online Appointment Scheduling – Allows patients to book appointments directly through the website, reducing staff workload.
• Automated Appointment Reminders – Sends SMS, email, and phone reminders to minimize no-shows.
• Patient Review Management – Automates review collection and helps practices manage online reputation.
• Telehealth Services – Supports virtual consultations, enabling remote patient care.
• Website & SEO Optimization – Builds custom practice websites optimized for search engines to attract new patients.
• HIPAA-Compliant Messaging – Ensures secure patient communication through encrypted messaging.
• Multi-Channel Patient Communication – Offers SMS, email, and phone support for seamless interactions.
• Marketing & Advertising Tools – Provides digital marketing campaigns, including paid ads and SEO strategies.
• Patient Pop Portal – A centralized dashboard where patients can manage their appointments and communication.
• Insurance Verification – Helps practices confirm patient insurance eligibility before appointments.
• EHR & EMR Integration – Syncs with electronic health record systems to streamline operations.
• Analytics & Performance Tracking – Provides data-driven insights into patient engagement and practice growth.
• Call Tracking & Recording – Monitors and records patient calls for better service optimization.
• Custom Branding Options – Offer limited customization to match the practice’s brand identity.
• PatientPop Support & Customer Service – Provides assistance via phone and email, but user experiences vary.

PatientPop Pros

• Easy Online Scheduling – Patients can book appointments anytime through the practice’s website, reducing staff workload and improving accessibility.
• Automated Appointment Reminders – Sends SMS, email, and phone reminders to help reduce patient no-shows and last-minute cancellations.
• Strong Online Reputation Management – Automates patient review requests, helping practices collect and showcase positive feedback.
• SEO-Optimized Websites – Builds and manages professional practice websites designed to rank higher on search engines and attract more patients.
• Telehealth Integration – Supports virtual consultations, making healthcare accessible to patients who prefer remote visits.
• HIPAA-Compliant Messaging – Ensures secure communication between patients and providers while maintaining confidentiality.

PatientPop Cons

• Limited Customization – Practices have minimal control over website design and branding, making it difficult to create a unique online presence.
• Expensive for Small Clinics – The pricing structure can be costly for smaller practices, making it less accessible for those with limited budgets.
• Restricted Software Integrations – Doesn’t integrate seamlessly with all EHR/EMR systems, causing workflow disruptions for some practices.
• Inconsistent Customer Support – Users report mixed experiences with support, long wait times, and slow issue resolution.
• Long-Term Contracts – Requires lengthy commitments, making it challenging for practices to switch providers if they’re unsatisfied.
• Hidden Costs – Some users find that additional features and services come with extra charges, increasing the overall cost.
• Basic Telehealth Features – Lacks advanced virtual care tools, limiting its effectiveness for practices relying heavily on telehealth.
• Marketing Limitations – While PatientPop offers SEO and advertising, it may not be as robust or flexible as standalone marketing platforms.

PatientPop Pricing

PatientPop offers the following pricing plans:

• Foundation Plan – $700 per month
• Plus Plan – $850 per month
• Pro Plan – $900 per month

PatientPop Integrations

• Greenway Health
• Kareo (Now Tebra)
• DrChrono (via Tebra)
• HelpSquad
• Keragon

PatientPop Reviews

“Caveat Emptor – don’t waste your time or money”

“PatientPop – poor in customer service”

Source: TrustRadius

PatientPop Customer support

• Phone Support
• Email Support
• Live Chat
• Help Center & Knowledge Base
• Dedicated Account Manager (for select plans)

Reasons To Look For PatientPop Alternatives

Businesses seek alternatives to PatientPop due to: 

Not Much Room for Customization

Many healthcare providers find PatientPop websites restrictive, offering limited design and functionality changes. If your clinic requires a unique brand identity and tailored user experience, exploring PatientPop alternatives that provide more customization options is a smart choice for long-term growth.

Too Expensive for Small Clinics

PatientPop pricing can be a major drawback for smaller practices with tight budgets. The high costs may not justify the value offered. Many clinics seek PatientPop alternatives that provide cost-effective solutions without compromising essential features like patient engagement and online reputation management.

Doesn’t Work Well with Other Software

Seamless integration with existing tools is crucial, yet PatientPop competitors often offer better compatibility with EHR, billing, and communication software. If your clinic struggles with data syncing or automation issues, choosing PatientPop alternatives with stronger interoperability is a wise decision.

Customer Support Can Be Hit or Miss

Reliable PatientPop support is essential, but many users report slow response times and unresolved technical issues. Clinics looking for better customer service often explore PatientPop alternatives that provide 24/7 support, faster resolutions, and more personalized assistance for their specific needs.

Long-Term Contracts Can Be Restrictive

Many practices feel stuck with PatientPop costs due to binding long-term contracts. If you prefer flexible payment plans and the freedom to switch providers without hefty termination fees, checking out PatientPop alternatives that offer month-to-month options is a practical solution.

Limited Integrations with EHR/EMR Systems

Efficient workflow depends on seamless EHR/EMR integration, yet PatientPop alternatives often excel in this area. If your practice faces data transfer issues or lacks automation features, switching to PatientPop competitors with better integration can significantly improve efficiency and patient management.

Features To Look For In A PatientPop Alternative

Here are the features one should consider while looking for a replacement of PatientPop: 

Easy Online Appointment Scheduling

A PatientPop alternative should offer a hassle-free scheduling system, allowing patients to book appointments 24/7. It should integrate with calendars, send instant confirmations, and reduce administrative work, ensuring a seamless experience for both patients and staff while minimizing appointment gaps.

Automated Appointment Reminders

Reduce no-shows with automated reminders via SMS, email, or phone calls. A reliable PatientPop competitor should send timely reminders, allowing patients to confirm, reschedule, or cancel appointments easily. This feature keeps your schedule full and improves patient attendance without adding extra workload.

Two-Way SMS & VoIP Calling

Effective communication is key to patient engagement. A PatientPop alternative should offer two-way texting and VoIP calling, allowing real-time conversations. This feature improves response times, ensures quick query resolution, and helps manage follow-ups without relying solely on phone calls.

AI-Powered Chatbots

AI-driven chatbots provide instant responses to patient inquiries, book appointments, and offer 24/7 assistance. A strong PatientPop alternative should include AI-powered chat tools to enhance efficiency, reduce staff workload, and improve patient satisfaction with immediate support.

Telehealth & Video Consultation

Telehealth is essential for modern healthcare. A PatientPop alternative should offer secure video consultations, allowing patients to access care remotely. This feature expands service reach, improves accessibility, and reduces unnecessary in-office visits while maintaining HIPAA compliance.

Patient Review Management

Online reputation is crucial. A PatientPop alternative should help manage patient reviews by collecting feedback, automating review requests, and responding to concerns. Positive reviews boost credibility and attract new patients, while review management ensures better patient engagement.

Secure HIPAA-Compliant Messaging

Protecting patient data is non-negotiable. The best PatientPop competitors offer encrypted, HIPAA-compliant messaging platforms for secure doctor-patient communication. This ensures confidentiality, reduces data breaches, and builds patient trust.

EHR & Practice Management Integration

Seamless EHR and practice management system integration improves workflow efficiency. A PatientPop alternative should eliminate manual data entry, ensure accurate records, and synchronize patient details, making administrative tasks easier while reducing errors.

Online Payment Processing

A PatientPop alternative should support secure online payments, allowing patients to pay bills easily. Features like credit card processing, mobile payments, and automated invoices improve cash flow, reduce late payments, and enhance patient convenience.

Customizable Patient Intake Forms

Digital patient intake forms speed up check-ins. The best PatientPop competitors offer customizable forms that patients can complete online before appointments, reducing paperwork, improving data accuracy, and enhancing efficiency at the front desk.

Multi-Location Support

For clinics with multiple locations, a PatientPop alternative should offer centralized scheduling, patient data access, and performance tracking across all locations. This streamlines operations enhances patient experience, and simplifies multi-site management.

Marketing Automation for Patient Engagement

Engage patients with automated emails and text campaigns. A PatientPop alternative should offer targeted marketing tools to remind patients about appointments, send health tips, and promote new services, keeping them engaged and informed.

Real-Time Analytics & Reporting

Make data-driven decisions with real-time analytics. A PatientPop alternative should provide detailed reports on patient behavior, appointment trends, and marketing performance, helping clinics optimize operations and improve patient retention.

Custom Branding & Personalization

Your practice’s online presence should reflect your brand. A PatientPop alternative should offer customizable websites, patient portals, and messaging options that match your branding, ensuring a professional and consistent digital identity.

Call Tracking & Recording

Monitor and improve patient interactions with call tracking and recording. A PatientPop alternative should log calls, record conversations, and provide insights to enhance customer service, train staff, and ensure better patient engagement.

24/7 Patient Support & Live Chat

Patients need assistance beyond business hours. A PatientPop alternative should provide 24/7 support and live chat to handle appointment requests, answer inquiries, and address urgent concerns anytime, improving patient satisfaction.

Email & SMS Marketing Campaigns

Boost patient retention with automated email and SMS marketing. A PatientPop alternative should allow targeted campaigns for appointment reminders, wellness tips, and special promotions, keeping patients connected and engaged with your practice.

Insurance Verification & Billing Integration

Save time with automated insurance verification and billing. A PatientPop alternative should streamline claims processing, reduce errors, and ensure faster reimbursements, simplifying financial management for healthcare providers.

Seamless Data Migration & Onboarding Assistance

Switching platforms should be stress-free. A PatientPop alternative should offer smooth data migration and onboarding support, ensuring minimal disruption while securely transitioning patient records, appointment history, and other critical data.

Top PatientPop Alternatives

1. Emitrr 
2. Nextiva
3. athenaOne
4. eClinicalWorks
5. SimplePractice
6. Nextgen
7. Solutionreach
8. Luma Health 
9. DemandHub
10. Doctible

1. Emitrr

Emitrr is a texting software and the best PatientPop alternative that ensures seamless patient communication and engagement. With Emitrr, all businesses, irrespective of their nature and size can achieve scalability without spending too much time, effort, or money. Emitrr serves as an all-in-one platform for all your needs.

Emitrr Features

• Engage in One-on-One Conversations with Patients – Connect with patients directly through SMS for personalized communication.
• Send Automated Reminders and Confirmation Messages – Reduce missed appointments with automated texts and confirmations.
• Automate Patient Follow-Ups – Streamline follow-ups by automating messages for check-ins and care updates.
• Send Automated Review Requests – Encourage patient feedback with automated review request messages.
• Integrate Emitrr with Your Existing EMR/EHR – Sync patient data seamlessly with your current EMR/EHR system.
• Enable Text Messaging for Your Business Number – Send and receive texts using your existing business phone number.
• Manage Review Responses in a Single Conversation Inbox – Read and respond to patient reviews in one organized inbox.
• Send Mass Text Alerts for Schedule Updates and Promotions – Notify patients about schedule changes, offers, and events instantly.
• Enable Two-Way Communication for Marketing Texts – Let customers reply to promotional messages directly from their inbox.
• Segment Audiences and Set Up Multi-Touch Campaigns – Organize contacts into lists and create targeted SMS campaigns.
• Respond to Messages from Multiple Platforms in One Place – Manage SMS, Google My Business, Facebook Messenger, and website chats in one dashboard.
• Track Key Communication Metrics – Monitor call volume, message open rates, and delivery success.
• Automate and Customize Appointment Reminders via Text, Email, and Voice – Reduce no-shows with automated, brand-aligned appointment reminders.
• Use Editable Templates for Personalized Patient Engagement – Customize message templates to enhance patient interaction and satisfaction.

Emitrr Pros

• Uninterrupted Service – Benefit from 99.99% uptime for consistent and reliable communication.
• Easy-to-Use Interface – Navigate effortlessly with a streamlined and user-friendly dashboard.
• Crystal Clear Calls – Enjoy HD audio quality for smooth and professional conversations.
• Quick Onboarding – Get started quickly with a simple setup and easy training process.
• Seamless Integrations – Effortlessly connect with your CRM, EHR, or PMS for streamlined workflows.
• Cost-Effective Plans – Affordable and flexible pricing designed to suit small business needs.
• Feature-Rich System – Access powerful tools for calling, texting, review management, and more.

Emitrr Cons

• Some advanced VoIP features are still being developed.

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

2. Nexhealth

NexHealth is a patient experience and engagement platform designed for healthcare providers. It offers online scheduling, automated reminders, patient communication, and integration with EHR/EMR systems. The platform helps clinics streamline operations, reduce no-shows, and improve patient satisfaction with its intuitive interface and automation features.

Nexhealth Features

• Online Appointment Scheduling – Patients can book, reschedule, or cancel appointments easily.
• Automated Appointment Reminders – Reduces no-shows with SMS, email, and phone reminders.
• Two-Way Text Messaging – Enables direct communication between patients and providers.
• Review Management – Automates review collection to boost online reputation.
• HIPAA-Compliant Messaging – Ensures secure and confidential communication.
• EHR/EMR Integration – Syncs patient data with existing healthcare software.
• Telehealth & Video Consultation – Supports virtual appointments for remote care.
• Online Forms & Digital Check-In – Reduces paperwork and improves efficiency.
• Marketing Automation – Sends targeted campaigns via SMS and email.
• Payment Processing – Allows patients to pay bills online conveniently.

Nexhealth Pros

• User-Friendly Interface – The platform is intuitive and easy to navigate, making it simple for healthcare providers and staff to manage patient interactions.
• Seamless EHR/EMR Integration – Works with major healthcare systems like Dentrix, OpenDental, and Epic, ensuring smooth data synchronization.
• Automated Appointment Reminders – Helps reduce patient no-shows by sending timely SMS, email, and phone reminders.
• HIPAA-Compliant Messaging – Ensures secure communication between providers and patients while maintaining data privacy.
• Telehealth Support – Allows virtual consultations, making it easier for patients to receive care remotely.

Nexhealth Cons

• High Pricing for Small Practices – The platform can be expensive for smaller clinics with limited budgets.
• Limited Customization – Some users find the templates and features restrictive, lacking flexibility for unique business needs.
• Occasional Syncing Issues – Some users report delays or inconsistencies in EHR/EMR data synchronization.
• Customer Support Responsiveness – Support response times can be inconsistent, with some users experiencing delays in issue resolution.
• Contract Commitment – Long-term contracts may not be ideal for businesses looking for flexible subscription options.

Nexhealth Pricing

NexHealth does not publicly list its pricing. Interested users must request a demo or contact sales for a custom quote based on their practice size and requirements.

Nexhealth Integrations

• Dentrix
• OpenDental
• Eaglesoft
• Epic
• Cerner
• NextGen
• AthenaHealth
• DrChrono

Nexhealth Reviews

“Patient communication hurdles knocked down daily has led to a decrease in our cancellation rates and has increased our revenue as a result.”

“Very good customer service and if they miss your call they call you back.”

Source: Capterra

Nexhealth Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center

3. athenaOne

athenaOne is a one-stop solution for efficient patient engagement. The software manages quality patient experience with administrative services. athenaOne app is responsible for ensuring full payment, tracking all physician orders, deliver high-quality care.  

athenaOne Features

• Cloud-Based EHR System – Provides real-time access to patient records from any device.
• AI-Powered Medical Billing – Automates claim submissions, reducing errors and delays.
• Telehealth and Virtual Visits – Enables remote consultations with secure video conferencing.
• Appointment Scheduling and Reminders – Helps reduce no-shows with automated notifications.
• Secure HIPAA-Compliant Messaging – Ensures safe and encrypted communication with patients.
• Insurance Eligibility Verification – Quickly checks patient coverage before appointments.

athenaOne Pros

• User-Friendly Interface – Intuitive design makes navigation easy for healthcare providers and staff.
• Comprehensive EHR & Billing Integration – Seamlessly connects electronic health records with billing for smoother operations.
• Scalable for All Practice Sizes – Works well for small clinics, large hospitals, and multi-location healthcare networks.
• Strong Telehealth Capabilities – Provides built-in virtual consultation features for remote patient care.

athenaOne Cons

• High Pricing – Can be expensive for small and mid-sized practices.
• Occasional System Downtime – Some users report slow performance or downtime during peak hours.
• Limited Customization – Workflow customization options are not as flexible as competitors.
• Complex Billing Process – While automated, the billing system may require frequent manual adjustments.
• Customer Support Delays – Some users experience long wait times for issue resolution.
• Integration Challenges – Connecting with third-party software can sometimes be difficult.

athenaOne Pricing

AthenaOne offers customized pricing plans tailored to the specific needs of each practice. For detailed information and a personalized quote, it’s recommended to contact AthenaOne directly.

athenaOne Integration

• Epic
• Cerner
• Meditech
• Allscripts
• eClinicalWorks
• NextGen Healthcare
• Greenway Health
• DrChrono
• Kareo
• AdvancedMD

athenaOne Reviews

“AthenaOne – A complete Easy to Use Platforms for Patient Engagement and Management”

“Frustrating!!!”

Source: Capterra

athenaOne Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center
• Community Forum

4. eClinicalWorks

eClinicalWorks is a patient management platform that offers powerful and customizable cloud-based EMR services to healthcare providers for better customer experience. This software deals with patient care by providing administrative functionality. eClinicalWorks claims a seamless workflow for automating tasks for its users.

eClinicalWorks Features

• Patient Management – Streamlined scheduling, check-ins, and digital intake forms for a seamless patient experience.
• Telehealth Capabilities – Secure video consultations and virtual visits for remote patient care.
• EHR & EMR Integration – Comprehensive electronic health records system with customizable templates.
• Revenue Cycle Management – Automated billing, claims processing, and payment tracking to improve cash flow.
• Patient Portal – Secure online access for patients to view records, schedule appointments, and communicate with providers.
• Medical Billing Software – Advanced tools for coding, insurance verification, and automated claim submission.

eClinicalWorks Pros

• Comprehensive EHR System – Offers a robust electronic health records system with customizable templates.
• Integrated Telehealth – Provides secure video consultations for remote patient care.
• Patient Engagement Tools – Features a patient portal, automated reminders, and secure messaging.
• Strong Interoperability – Seamlessly connects with labs, pharmacies, and third-party healthcare platforms.
• Advanced Reporting & Analytics – Real-time data tracking for performance insights and decision-making.

eClinicalWorks Cons

• Limited Customer Support – Users report delays in response times and difficulty resolving issues.
• Occasional System Downtime – Some users experience disruptions that affect workflow efficiency.
• Customization Challenges – While flexible, some features require technical expertise to modify.
• Billing Module Limitations – The billing system may not be as intuitive as standalone billing solutions.
• Integration Issues – Compatibility with certain third-party applications can be inconsistent.
• Slow Software Updates – Feature rollouts and bug fixes may take longer than expected.
• User Interface Can Feel Outdated – The design and navigation are not as modern or intuitive as some competitors.

eClinicalWorks Pricing

eClinicalWorks offers three pricing plans: 

• EHR only: 449$ per month 
• EHR Practice Management: 559$ per month 
• RCM as a service: 2.9% of practice collections

eClinicalWorks Reviews

“eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications.”

“DO NOT EVER BUY THIS SOFTWARE”

Source: Capterra

eClinicalWorks Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Desk Ticketing
• Online Knowledge Base
• Webinars and Training Sessions

5. SimplePractice

The SimplePractice app is made for health practitioners to manage all their patients from one platform. With SimplePractice, practitioners can easily access crucial details like appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice takes your business needs to heights with a strong support team and minimal yet effective software experience. 

SimplePractice Features

• Secure Client Portal – Clients can schedule appointments, complete paperwork, and communicate securely.
• Telehealth Video Sessions – HIPAA-compliant video consultations for remote therapy and medical sessions.
• Automated Appointment Reminders – Reduce no-shows with SMS, email, and phone reminders.
• Insurance Billing & Claims – Streamlined claim submission and tracking for easy reimbursements.
• Paperless Documentation – Digital intake forms, progress notes, and treatment plans.
• Online Booking System – Clients can book appointments online based on real-time availability.

SimplePractice Pros

• User-Friendly Interface – Intuitive design makes it easy for providers and clients to navigate.
• HIPAA-Compliant Telehealth – Secure video sessions ensure safe and confidential remote care.
• Automated Reminders – Reduces no-shows with SMS, email, and phone appointment reminders.
• Integrated Billing & Insurance Claims – Simplifies payment processing and insurance reimbursements.

SimplePractice Cons

• Additional Costs for Telehealth – Telehealth services come at an extra fee, increasing overall costs.
• Occasional System Glitches – Some users report bugs or slow performance during peak hours.
• No Multi-Provider Scheduling on Basic Plan – Group practices need higher-tier plans for multiple providers.
• Payment Processing Fees – Transaction fees apply for credit card payments, adding to expenses.

SimplePractice Pricing

• Starter Plan – $29/month 
• Essential Plan – $69/month
• Plus Plan – $99/month

SimplePractice Integration

• Google Calendar
• Zoom
• Stripe
• Wiley PracticePlanners
• QuickBooks
• Telehealth by SimplePractice
• Insurance Clearinghouses
• Xero
• Mailchimp

SimplePractice Reviews

“Great easy to use software”

“Positive. I tried to use a different EHS but felt like it was overly complicated and unorganized so I went back to simplepractice and just bought a cheaper plan.”

Source: Capterra

SimplePractice Support Channels

• Help Center
• Email Support
• Live Chat
• Phone Support (Limited Availability)
• Community Forum
• Webinars & Training Resources

6. Nextgen

Nextgen software is primarily used as a practice management app. Nextgen software solutions include digital intake forms, online presence management, and patient feedback management. Nextgen simplifies the chores of the practitioners and users. With Nextgen, medical bills, physician payments, and patient insurance are all handled in a single place.

Nextgen Features

• Electronic Health Records (EHR) – Streamlined patient documentation and charting.
• Practice Management – Scheduling, billing, and administrative automation.
• Revenue Cycle Management – Tools for claims processing and payment tracking.
• Telehealth Services – Secure virtual consultations for remote care.
• Patient Engagement – Online scheduling, messaging, and health reminders.

Nextgen Pros

• User-Friendly EHR – Makes managing patient records simple with customizable templates.
• Efficient Scheduling & Billing – Helps organize appointments and payments easily.
• Better Revenue Tracking – Automates claims and payment processes.
• Built-In Telehealth – Lets doctors see patients online securely.
• Easy Patient Communication – Supports appointment reminders and messaging.

Nextgen Cons

• Occasional Slow Performance – Some users report lagging, especially during peak hours.
• Customization Can Be Complex – Setting up templates and workflows may require extra effort.
• Expensive for Small Practices – Pricing can be high for smaller clinics.

Nextgen Pricing

Nextgen offers two pricing plans: 

• NextGen Office – Starts at $299 per provider/month
• NextGen Enterprise – Custom pricing

Nextgen Integration

• Epic
• Cerner
• Allscripts
• McKesson
• Meditech
• eClinicalWorks
• athenahealth
• DrChrono
• Kareo
• Salesforce

Nextgen Reviews

“NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is very simple to navigate. Definitely user friendly.”

“It’s a robust and complete EHR, and includes everything a provider would need to care for their patients.”

Source: G2

Nextgen Support Channels

• Phone Support
• Email Support
• Live Chat
• Online Help Center
• Webinars & Training Resources

7. Solutionreach

Solutionreach is a patient communication and engagement platform designed to help healthcare providers streamline appointments, reminders, and messaging. It automates interactions to reduce no-shows, improve patient satisfaction, and boost practice efficiency.

Solutionreach Features

• Automated Appointment Reminders – Sends text, email, or voice reminders to reduce missed appointments.
• Two-Way Text Messaging – Enables quick and direct communication with patients.
• Patient Reviews & Reputation Management – Helps collect and manage online reviews.

Solutionreach Pros

• Time-Saving Automation – Automates appointment reminders, follow-ups, and patient messaging, reducing staff workload.
• Reduced No-Shows – Sends timely reminders via text, email, or voice, ensuring patients don’t miss appointments.
• Improved Patient Engagement – Enables two-way texting, personalized emails, and surveys to keep patients involved.
• Enhanced Online Reputation – Helps collect and manage patient reviews to boost a practice’s credibility.

Solutionreach Cons

• Occasional Technical Issues – Users report glitches, delays in messaging, or integration challenges.
• Customer Support Variability – Response times can be inconsistent, leading to delays in issue resolution.
• Limited Customization in Some Areas – Certain templates and automation features may not offer full flexibility.

Solutionreach Pricing

You have to contact Solutionreach to get the exact quotes. 

Solutionreach Integrations

• Athenahealth
• Dentrix
• Eaglesoft
• Epic
• NextGen Healthcare
• Open Dental

Solutionreach Reviews

“solutionreach in hindsight”

“Settled for Niche Industry Focused Platform”

Source: Capterra

Solutionreach Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center & Knowledge Base
• Webinars & Training Sessions
• Dedicated Account Managers

8. Luma Health

Luma Health is a patient engagement platform designed to streamline healthcare communication, automate scheduling, and improve patient experience. It helps providers reduce no-shows, enhance care coordination, and increase operational efficiency through smart automation and integrations with EHR systems.

Luma Health Features

• Automated Appointment Scheduling – Allows patients to book and reschedule appointments easily.
• Two-Way Patient Messaging – Enables direct communication via text to improve engagement.
• Appointment Reminders – Reduces no-shows with automated SMS, email, or call reminders.
• Referral Management – Tracks and manages patient referrals efficiently.
• Patient Feedback & Surveys – Collects reviews and insights to improve services.
• Waitlist Management – Fills last-minute cancellations by automatically notifying waitlisted patients.
• EHR & PMS Integrations – Seamlessly syncs with major electronic health record systems.

Luma Health Pros

• Easy Patient Communication – Two-way texting allows real-time interaction with patients.
• Automated Reminders – Reduces no-shows with SMS, email, and phone reminders.
• Efficient Referral Management – Streamlines the referral process for better patient tracking.
• Waitlist Automation – Fills cancellations quickly by notifying waitlisted patients.
• EHR & PMS Integration – Syncs seamlessly with major electronic health record systems.

Luma Health Cons

• High Pricing – This can be expensive for small practices.
• Additional Costs – Some advanced features require extra payment.
• Limited Customization – Pre-set automation templates may lack flexibility.
• Support Delays – Response times can be inconsistent.

Luma Health Pricing

Luma Health has not publically disclosed its pricing plans. One needs to contact their team to learn more about it. 

Luma Health Integrations

• Epic
• Oracle Health
• MEDITECH
• eClinicalWorks
• athenahealth
• Veradigm
• NextGen
• Greenway
• Nextech

Luma Health Reviews

“Luma Health – flexible and intuitive”

“Luma Health is A Gamechanger for Any Medical Practice”

Source: Capterra

Luma Health Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center & Knowledge Base
• Webinars & Training Sessions
• Dedicated Account Managers

9. DemandHub

DemandHub is a patient enagement and reputation management platform designed to help businesses engage with customers, collect reviews, and streamline messaging across multiple channels. It enables businesses to manage online reputation, send automated reminders, and interact with customers via SMS, webchat, and social media.

DemandHub Features

• Multi-Channel Messaging – Communicate via SMS, email, webchat, and social media.
• Automated Review Requests – Collect and manage customer reviews on Google, Facebook, and other platforms.
• Appointment Reminders – Reduce no-shows with automated SMS and email notifications.
• Centralized Inbox – Manage all customer conversations from one platform.

DemandHub Pros

• Multi-Channel Communication – Engage customers via SMS, email, webchat, and social media.
• Automated Review Collection – Simplifies gathering reviews on platforms like Google and Facebook.
• Easy-to-Use Interface – User-friendly dashboard for managing customer interactions.
• Centralized Inbox – Organizes all messages in one place for better efficiency.
• Customizable Surveys & Feedback – Helps businesses improve customer experience.

DemandHub Cons

• Limited Customization – Some users find automation settings restrictive.
• Occasional Notification Delays – Messages may not always be delivered instantly.

DemandHub Pricing

Demandhub offers following plans: 

• Starter Plan – $129 per month
• Growth Plan – $249 per month
• Thrive Plan – $449 per month

DemandHub Integration

• Google My Business
• Facebook
• Instagram
• QuickBooks
• Square
• Stripe
• Shopify
• HubSpot
• Salesforce

DemandHub Reviews

“Easy to use for clients and office!”

“Integrates Perfectly with JaneApp, Great Customer Experience”

Source: Capterra

DemandHub Support Channels

• Email Support
• Live Chat
• Phone Support
• Help Center
• Knowledge Base

10. Doctible

Doctible is a comprehensive patient engagement platform designed to enhance communication between healthcare providers and patients, streamline practice operations, and boost online reputation. It caters to various medical fields, including dental, optometry, chiropractic, and general medical practices.

Doctible Features

• Patient Communicator: Enables two-way HIPAA-compliant texting for real-time communication.
• Automated Reminders: Reduces no-shows with customizable appointment reminders via text, email, or voice messages.
• Digital Forms: Allows patients to complete intake and consent forms online, reducing paperwork.
• Reputation Management: Automates patient review collection on Google and Facebook.
• Online Scheduling: Provides patients with an easy way to book appointments online.

Doctible Pros

• User-Friendly Interface: Easy to set up and navigate with minimal staff training.
• Effective Review Generation: Increases positive online reviews for better reputation management.
• Responsive Customer Support: Known for helpful and quick assistance.
• Seamless Integration: Works well with various EHR and practice management systems.

Doctible Cons

• Cost Considerations: Some users feel pricing could be more competitive.
• Limited Review Platforms: Patients without Google or Facebook accounts may find it difficult to leave reviews.

Doctible Pricing

Doctible offers following plans:

• Gold Plan – $199 per month
• Gold Plus Plan – $299 per month
• Platinum Plan – Custom pricing

Doctible Integration

• Dentrix
• Eaglesoft
• ChiroTouch
• Compulink
• Dolphin Management

Doctible reviews

“It’s great, our patients love the appt reminders and being able to communicate with the office via text message”

“I think it’s great and defiantly provides us with an easy way to gather reviews from our patients.”

Source: Capterra

Doctible Support Channels

• Phone Support
• Email Assistance
• Live Chat
• Knowledge Base

Why Emitrr Is The Best PatientPop Alternative?

Emitrr serves as the best PatientPop alternative, because: 

Smooth Call Queuing

Emitrr ensures that no patient call goes unanswered. Calls are automatically queued and directed to the right staff, reducing long hold times and frustration. Unlike many PatientPop alternatives, Emitrr helps clinics manage high call volumes without overwhelming their front desk team.

Smart Call Scheduling

Emitrr makes scheduling calls effortless by allowing clinics to set up automated call routing. Patients get connected at the right time, reducing missed calls. Unlike some PatientPop competitors, Emitrr ensures a smooth flow of communication without back-and-forth rescheduling.

Automated Appointment Reminders

Tired of patient no-shows? Emitrr sends automated text or call reminders so patients never forget their appointments. This feature helps clinics keep schedules full and reduce last-minute cancellations, making it a strong PatientPop alternative for improving attendance rates.

Unified Communications

No more juggling between different apps! Emitrr combines calls, texts, voicemails, and emails into one easy-to-use platform. This saves time, improves team collaboration, and offers a better patient experience than many PatientPop competitors.

Easy Integration

Emitrr seamlessly connects with EHRs, CRMs, and other healthcare tools, so clinics don’t have to manually update records. Unlike some PatientPop alternatives, it ensures all patient data stays accurate and up to date without extra effort.

Secure HIPAA-Compliant Messaging

Patient data security is a top priority, and Emitrr ensures all communications meet HIPAA guidelines. Whether texting, calling, or emailing, everything stays encrypted and safe—something not all PatientPop competitors can promise.

Advanced Texting & Calling

Emitrr offers features like auto-replies, bulk texting, and call tracking to make patient communication more effective. Compared to other PatientPop alternatives, it provides more flexibility for engaging with patients quickly and efficiently.

Smart Automation

Emitrr takes care of repetitive tasks like appointment confirmations, follow-ups, and reminders. This automation saves staff time and reduces workload, making it a top choice among PatientPop alternatives for improving efficiency.

24/7 Customer Support

Need help anytime? Emitrr offers round-the-clock customer support, ensuring healthcare providers always get assistance. Unlike some PatientPop competitors, where support can be slow or unreliable, Emitrr prioritizes user satisfaction.

AI-Powered Features (Coming Soon)

Emitrr is introducing AI-powered tools to automate responses, analyze patient interactions, and improve efficiency. This upcoming technology will make it an even better PatientPop alternative for clinics looking to stay ahead.

Chrome Extension Support

With Emitrr’s Chrome extension, clinics can manage calls, messages, and reminders directly from their browser. This extra convenience sets it apart from many PatientPop competitors, making workflow management easier than ever.

Affordable Pricing

Emitrr offers premium features at a budget-friendly price, making it accessible for small and large clinics alike. Unlike PatientPop pricing, which can be costly, Emitrr provides an affordable solution without compromising on quality.

Which Industries are catered by Emitrr?

Emitrr optimizes communication across various industries, ensuring businesses stay connected and efficient:

Healthcare

Designed for healthcare providers, Emitrr offers HIPAA-compliant SMS, VoIP, and appointment reminders. It integrates with platforms like Denticon and Dentrix to enhance follow-ups, billing, and reputation management, improving patient engagement and operational efficiency.

Wellness

Spas, salons, and fitness centers benefit from Emitrr’s automation for bookings, reminders, and feedback collection via SMS and email. It minimizes no-shows, delivers personalized promotions, and streamlines daily operations.

Education

Schools and colleges use Emitrr for bulk SMS, two-way messaging, and automated notifications, ensuring students, parents, and staff receive timely updates on schedules, events, and announcements.

Legal Services

Emitrr supports law firms with secure messaging, appointment scheduling, and VoIP services. It enhances communication, reduces administrative burdens, maintains confidentiality, and improves client satisfaction.

Real Estate

Real estate agents and property managers rely on Emitrr to automate scheduling, send timely reminders, and collect client feedback, ensuring smooth transactions and seamless communication.

Home Services

Plumbers, HVAC technicians, and cleaning service providers use Emitrr to manage job scheduling, reminders, and follow-ups. It enhances service efficiency and keeps customers informed.

Retail

Retailers leverage Emitrr to automate order confirmations, shipping notifications, and promotional messaging. It strengthens customer engagement, supports loyalty programs, and improves operational workflows.

Automotive

Automotive dealerships  and service centers utilize Emitrr for test drive scheduling, service reminders, and follow-ups. It enhances organization, customer satisfaction, and retention.

Insurance

Emitrr helps insurance agencies automate policy renewal reminders, claims updates, and bulk messaging. Two-way texting personalizes interactions, improves efficiency, and strengthens client relationships.

What Will The Migration From PatientPop To Emitrr Look Like?

Switching to Emitrr is quick and hassle-free. Migrating your contacts from PatientPop is simple—just request an export of your contacts and conversations from PatientPop, send us the file, and we’ll take care of the rest for a smooth transition.

You can keep your existing business phone number while gaining access to powerful new features to improve customer communication. Ready to learn more? Schedule a demo today!

Frequently Asked Questions

Conclusion

Now we have drawn a clear comparison between all the PatientPop alternatives. A healthcare practitioner needs a single software solution for smooth workflow and easy scalability, without compromising on features after all their software properties are the pillars of a trustworthy relationship between you and your patients. 

Curious how Emitrr helps you achieve all these business goals? Book a demo now to explore more!