Top 10 Dental Office Reputation and Review Management Software

Your online presence and reputation are the new front desk, and guess what, it is working 24/7. 

Nearly 81% of patients check online reviews before choosing a healthcare provider, and 75% won’t even consider a practice with a rating under four stars. 

In dentistry, where patients trust safety, personal comfort, and reliability over everything, your online presence helps in making it all happen. It is not the mode of marketing but it is one of the reasons for your dental office to work smoothly.

You cannot rely on reviews by just asking it manually to patients. There is a higher possibility that it won’t be done. You cannot take risk and gamble with revenue and reputation here because one negative review can destroy the months of your hard work.

That’s where Reputation and Review Management Software steps in. It’s not just about collecting stars, it’s about controlling your digital narrative, protecting your brand, and building a system that turns patient satisfaction into measurable growth.

Let’s break down exactly what matters when evaluating these platforms and how to make the right choice for your practice.

Overview Of Dental Office Reputation and Review Management Software

We have known by now how reputation management helps to build authority amongst competitors. When we talk about reputation and review management software, it is nothing but the practice of keeping up the online reputation of your dental business 10/10. 

Reputation and review management software like Emitrr is more than just the tech add-on tool, it is the overall system that protects the brand and converts patient satisfaction into reliable growth.

In a way, software helps in automating the process of asking for the reviews after appointments, predicts the negative feedback before it reaches to public platforms, helps in centralising the overall review monitoring, and much more. 

For dental practices, where a single poor review can cost thousands in lost patient revenue, this kind of software isn’t optional anymore; it’s a strategic necessity. It gives your team control, visibility, and the ability to shape public perception with consistency and speed.

In short, it’s reputation insurance and a growth engine.

Features To Look For In Dental Office Reputation and Review Management Software

There are thousands of reputation tools in the market, and not all are built keeping dental practice in mind. Choosing the wrong tool means; 

• Wasted time
• Money 
• Efforts and learning the tool
• Missed reviews
• Potential damage control

If you’re serious about protecting and growing your online presence, these are the must-have features to look for:

1. Automated Review Requests

The system should trigger review requests automatically after appointments via text or email. Manual follow-ups are inconsistent and easily forgotten; automation ensures every happy patient gets asked, every time.

2. Multi-Platform Monitoring

You need visibility across Google, Facebook, Yelp, Healthgrades, Zocdoc, and others. A good platform pulls all reviews into one dashboard so you’re not toggling between tabs.

3. Real-Time Alerts for Negative Feedback

Instant alerts for low-star reviews let you respond quickly and mitigate damage before it spreads. Look for sentiment analysis or keyword tracking for deeper insights.

4. Centralized Response Management

Your front desk team shouldn’t have to log into five sites to respond. The software should allow in-platform replies with role-based access and templates to streamline communication.

5. Customizable Campaigns

You should be able to tailor review request messages by provider, service type, or location. Personalized outreach drives higher response rates and better reviews.

6. Analytics & Reporting

Decision-makers need data. Look for software that offers insights into review volume, average rating trends, campaign performance, and response times—all at a glance.

7. Reputation Score or Benchmarking

Some tools provide a reputation score or compare your ratings against local competitors. This helps you track how you stack up and where you need to improve.

Choosing software without these core features is like trying to run a dental office without a scheduler; it creates chaos, not clarity. Prioritize tools that are built for healthcare and fine-tuned for the pace and pressure of dental practices.

Security & Compliance Requirements For Dental Office Reputation and Review Management Software

If your review management software isn’t HIPAA-compliant, it’s a liability.

Dental practices handle sensitive patient information daily. The moment you integrate any tool that automates communication, requests feedback, or stores patient contact details, you’re dealing with protected health information (PHI). 

That means your software must meet strict data security and privacy standards.

Here’s what to look for:

1. HIPAA Compliance

Any software used to contact patients about their care must follow HIPAA guidelines. This includes secure data handling, encryption, and proper authorization protocols. Ask for a Business Associate Agreement (BAA); if a vendor won’t sign one, walk away.

2. Encrypted Messaging and Data Storage

All data, at rest and in transit, should be encrypted using industry-standard protocols. This protects patient info from unauthorized access, breaches, or misuse.

3. Role-Based Access Controls

The platform should let you set user permissions based on roles. Your front desk team doesn’t need the same access as your practice manager. This minimizes internal risk and keeps your system clean.

4. Audit Trails

Every action should be logged, from message sends to review replies. This creates accountability and gives you traceability if a security issue ever arises.

5. Secure Integrations

If your reputation software connects to your practice management system (PMS) or EHR, the connection must also be secure and compliant. No shortcuts here.

6. Consent-Driven Communication

All outbound messages should follow proper opt-in protocols. The software must respect patient preferences and ensure that review requests aren’t sent without permission.

Why it matters:

A single data leak doesn’t just bring legal headaches; it shatters patient trust. Investing in secure, compliant software protects your patients, your practice, and your reputation. In today’s privacy-first landscape, it’s not just a checkbox; it’s a must-have.

Integrations Required For Dental Office Reputation and Review Management Software

A reputation and review management system is only as effective as the software it connects with, especially your Practice Management Software (PMS). If your reputation platform doesn’t integrate seamlessly with your PMS, your team ends up chasing down patient visit details, missing key feedback windows, and losing control over your online presence.

That’s a problem, and it gets worse as you grow.

Tight integration ensures patient visits, appointment outcomes, and service details flow directly into your review and feedback process, automating when, how, and whom to ask for reviews.

Here’s how reputation software should integrate with leading dental platforms, and why it matters:

PMS	Integration Benefits	Key Reputation Use Cases
Dentrix	Real-time access to appointment history and treatment details.	Send review requests right after checkout. Segment feedback by procedure type or provider.
Eaglesoft	Links visit types and treatment progress to patient communications.	Customize review requests for hygiene vs. restorative. Track provider-specific satisfaction trends.
Open Dental	Open-source design enables fine-tuned feedback workflows and automation triggers.	Auto-send review invites based on completed treatment codes or overdue follow-ups.
Curve Dental	Cloud-based system allows updates and review prompts from any location.	Location-specific review invites, mobile-friendly feedback collection, and real-time response alerts.
Carestream Dental	Pulls imaging and diagnostic info into visit context.	Target review tasks are based on complex cases. Flag unresolved issues before triggering feedback requests.
Denticon (Planet DDS)	Designed for multi-location groups with centralized data.	Centralized review tracking. Benchmark satisfaction across offices, providers, and appointment types.
Carestream (All Versions)	Compatible with PracticeWorks, OrthoTrac, and WinOMS.	Specialty-specific feedback flows—ortho review cadences, surgical satisfaction follow-ups, and more.
Practice-Web	Lightweight system with real-time updates.	Quick-turn review prompts for smaller teams. Boost recall and reputation with fast, personalized outreach.

Top Reputation and Review Management Software for Dental Office

1. Emitrr
2. Flex Dental
3. YAPI
4. RevenueWell
5. PracticeMojo
6. RingRx
7. Ooma
8. Curve Dental
9. Open Dental
10. Klara

1. Emitrr

Emitrr is a robust communication platform built specifically for dental offices, combining patient engagement, automated follow-ups, and front-desk automation into one powerful, HIPAA-compliant system. It goes beyond basic review requests with intelligent features that increase patient feedback, streamline survey delivery, and optimize review collection.

Key Reputation Features of Emitrr

• Online Review Requests: Send automated review invites after appointments via SMS, email, or voice.
• Automated Feedback Triggers: Review prompts are triggered by calendar events or treatment completion.
• Smart Survey Syncing: Real-time updates with your PMS ensure personalized feedback requests.
• Mobile Access: Monitor reviews, send follow-ups, and respond on the go from any device.
• Two-Way Texting: Collect direct feedback through secure SMS communication.
• Recall & Recare Follow-Up: Combine review outreach with recall reminders for a seamless patient journey.
• Waitlist Feedback Capture: Request feedback from patients who were rescheduled or moved off waitlists.
• Analytics Dashboard: Track review volume, ratings trends, and patient satisfaction metrics.
• AI-Driven Response Suggestions: Get intelligent reply templates for common review scenarios.
• Multi-Location Support: Manage reviews across multiple offices or providers from one dashboard.

Pros

• Integrates with 1,000+ CRMs and platforms, including major dental systems.
• All-in-one communication and review platform: feedback, reminders, and follow-ups.
• Built to scale across multi-location dental practices.

Cons

• Some advanced features are still being rolled out in phases.

Emitrr Integration

• MailChimp
• Denticon
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And many more

Emitrr Customer Support Channels

• Live chat
• Phone
• Email
• Knowledge base
• FAQs/Forum
• SMS

Pricing

• Reputation tools start with SMS features at $149/month.
• Custom feedback and review package pricing available upon request.

2. Flex Dental

Flex Dental integrates advanced review and feedback automation directly with Open Dental and Practice-Web, giving practices real-time access to patient data and simplifying the entire post-visit experience. It enhances daily operations by tying feedback collection directly into treatment and recall workflows.

Key Reputation Features of Flex Dental

• Calendar-Based Review Triggers: Syncs with Open Dental and Practice-Web to time review requests perfectly.
• Smart Patient Prompts: Surfaces relevant visit info to personalize review asks.
• Auto-Follow-Up: Tracks no-response cases and prompts for second requests.
• Browser-Based Access: Monitor reputation and respond to reviews from any device, no installation needed.

Pros

• Seamless integration with Open Dental.
• Clean, intuitive interface that’s fast to train and easy to use.

Cons

• Only supports Open Dental and Practice-Web.
• Limited compatibility with third-party reputation tools.

Flex Dental Integration

• Mango
• FlexSchedule
• FlexPlay
• Open Dental
• Practice-Web

Flex Dental Customer Support Channels

• Phone
• Email
• Live Chat
• Help Center

Pricing

• Starts at $299/month.

3. YAPI

YAPI supports dental practices with integrated review management tools that simplify post-visit communication, increase feedback response rates, and automate satisfaction outreach. By connecting scheduling, forms, and reviews, YAPI creates a seamless patient experience from booking to feedback.

Key Reputation Features of YAPI

• Review Request Widget: Patients can leave reviews directly after completing forms or receiving reminders.
• Appointment-Based Feedback: Review invites are automatically sent after confirmed visits.
• Recall Follow-Up Messaging: Combines feedback outreach with overdue patient re-engagement.
• Form-Linked Review Automation: Connects digital check-ins with reputation workflows.

Pros

• Compatible with Dentrix, Eaglesoft, and Open Dental.
• Highly customizable feedback automation. 

Cons

• Some advanced features may require initial setup support.

YAPI Integration

• Dentrix
• Eaglesoft
• Open Dental
• Mango Voice
• RingCentral

YAPI Customer Support Channels

•  Phone
• Email
• Live Chat
• Help Center

Pricing

• Starts at $99/user/month (annual contract)

4. RevenueWell

RevenueWell’s feedback platform is designed to automate patient satisfaction tracking, improve retention, and boost your online reputation. It tightly integrates with dental PMS systems to ensure every review, recall, and post-visit message is timed and targeted for maximum impact.

Key Reputation Features of RevenueWell

• Self-Service Feedback Tools: Patients can leave reviews or feedback on their schedule.
• Smart Approval Workflows: Approve, filter, or auto-publish positive reviews.
• Automated Review Reminders: Triggered by practice calendar and visit outcomes.
• Recall-Linked Review Campaigns: Combine reactivation outreach with satisfaction checks.
• Marketing Integration: Convert happy patients into promoters through campaign-connected review tasks.

Pros

• Fully supports Dentrix, Eaglesoft, and Open Dental.
• Dental-specific workflows with built-in recall and feedback logic.

Cons

• Some advanced features may require configuration during onboarding.

RevenueWell Integration

• Dentrix
• Eaglesoft
• Open Dental
• Mango Voice
• RingCentral

RevenueWell Customer Support Channels

• Phone
• Email
• Live Chat
• Help Center

Pricing

• Starts at $189/month.

5. PracticeMojo

PracticeMojo helps dental practices automate their reputation management by combining review requests, reminders, and recall outreach across multiple channels. It’s designed to reduce no-shows while increasing feedback volume and quality.

Key Reputation Features of PracticeMojo

• Post-Visit Review Prompts: Patients receive review requests via email, text, or voice calls.
• Automated Voice Surveys: Gather feedback using phone-based reviews.
• Recall-Driven Feedback: Target reviews from overdue hygiene or treatment patients.
• Multi-Channel Reputation Outreach: Engage patients wherever they are—SMS, email, or calls.
• Call Tracking for Feedback: Analyze which communication channels drive the most reviews.

Pros

• Easy for staff to implement.
• Focused on generating consistent positive feedback.
  

Cons

• Some features require manual configuration during setup.
  

PracticeMojo Integration

• Dentrix
• Eaglesoft
• Open Dental
• Mango Voice

PracticeMojo Customer Support Channels

• Phone
• Email
• Live Chat
• Help Center

Pricing

• Starts at $189/month.

6. RingRx

RingRx is a HIPAA-compliant reputation platform designed for healthcare. It combines secure communication, review automation, and feedback monitoring into one scalable solution. It’s ideal for dental teams prioritizing data security and smart feedback flows.

Key Reputation Features of RingRx

• HIPAA-Compliant Review Requests: Secure survey delivery via text or voice.
• Custom Feedback Workflows: Route reviews by provider, department, or case type.
• On-Call Feedback Collection: Capture reviews from emergency or after-hours visits.
• Secure Review Logs: Maintain complete audit trails of all patient communication.
• Multi-Channel Notifications: Get real-time alerts about new feedback.

Pros

• Purpose-built for HIPAA compliance.
• Easily scalable for growing practices.

Cons

• No native review dashboard; relies on integrations or APIs.

RingRx Integration

• Multiple EHRs and PMS platforms
• API capabilities for custom review flows

RingRx Customer Support Channels

• Phone
• Email
• Live Chat
• Knowledge Base

Pricing

• Lite: $15/month
• Grow: $19/month
• Clinic: $25/month

7. Ooma Office Pro

Ooma Office Pro offers flexible, affordable reputation tools tailored for small to mid-sized dental practices. It includes automated review routing, mobile alerts, and patient feedback capture without requiring long-term contracts.

Key Reputation Features of Ooma

• Virtual Feedback Assistant: Automatically sends review requests based on appointment type or provider.
• Mobile App for Reviews: Monitor and respond to feedback from anywhere.
• Real-Time Review Sync: Updates staff with new ratings and survey results instantly.
• Feedback Notes: Attach context to reviews for deeper follow-up insights.
• Scalable Outreach System: Easily expand as your practice grows.

Pros

• Cost-effective and scalable.
• No long-term contracts.
  

Cons

• Advanced features are available only in higher-tier plans.
• Limited PMS integrations without third-party tools.
  

Ooma Integration

• Salesforce
• NexHealth
• Additional integrations via third-party connectors
  

Ooma Customer Support Channels

• Phone
• Email
• Live Chat
• Knowledge Base

Pricing

• Starts at $19.95/month.

8. Curve Dental

Curve Dental offers an all-in-one cloud PMS with integrated review workflows. It allows practices to schedule appointments, automate review prompts, and manage feedback, completely online.

Key Reputation Features of Curve Dental

• Curve GRO Integration: Combines scheduling and automated review outreach.
• Cloud-Based Feedback Access: Monitor and respond to reviews from any device.
• Review Analytics: Track satisfaction metrics and sentiment trends in real time.

Pros

• User-friendly for staff.
• Supports multi-location review workflows.
  

Cons

• May lack deep customization for specialty practices.
  

Curve Dental Integration

• GoTo Connect
• Birdeye
• Bola AI

Curve Dental Customer Support Channels

• Phone
• Email
• Live Chat
• Knowledge Base

Pricing

• Contact for details.

9. Open Dental

Open Dental gives practices full control over review processes with an open-source system. You can customize how and when to request reviews based on charting, treatment codes, or visit outcomes.

Key Reputation Features of Open Dental

• Open API Access: Build custom feedback workflows.
• Chart-Linked Review Requests: Sync patient records with automated review triggers.
• Integrated Feedback Reminders: Coordinate review asks via SMS, email, or calls.

Pros

• Fully customizable.
• Affordable.

Cons

• Learning curve for non-technical users.
  

Open Dental Integration

• Dexis
• Carestream
• DoseSpot
• NewCrop

Open Dental Customer Support Channels

• Phone
• Email
• LiveChat

Pricing

• Server-based: $179/month
• Cloud-based: $340/month

10. Klara

Klara simplifies dental office feedback by turning patient communication into secure review opportunities. It captures reviews through HIPAA-compliant channels and keeps all feedback in one place.

Key Reputation Features of Klara

• Call-to-Chat Review Redirection: Convert scheduling calls into digital feedback threads.
• Voicemail-Based Review Prompts: Respond to and capture feedback from missed calls.
• Secure Feedback Logs: Keep a complete record of all review-related interactions.

Pros

• App-free experience.
• Centralized communication and review platform.

Cons

• Pricing not disclosed publicly

Klara Integration

• Athenahealth
• AdvancedMD
• Greenway Health
• NextGen Healthcare
• ModMed
• Veradigm
• Meditab

Klara Customer Support Channels

• Email
• LiveChat
• Knowledge Base

Pricing

• Contact Klara for a custom quote.

Why Emitrr Is The Best Reputation and Review Management Software For Dental Offices

Automated, Real-Time Request for Reviews

Emitrr sends out review requests automatically via SMS, email, or voice right after appointments, no follow-up required.

Two-Way Patient Texting

Talk directly to patients with HIPAA-compliant texting for immediate satisfaction confirmation, concern resolution, or feedback requests.

Smart Integration With Dental Practice Management Systems

Easily integrates with Denticon, Open Dental, Eaglesoft, and others to automate reviews based on appointment status and treatment codes.

Multi-Channel Outreach

Reaches patients on their channel of choice, SMS, email, voice—doubling response rates and volume of feedback.

Unified Communication & Review Platform

Rolls appointment reminders, feedback collection, and follow-up into a single system to minimize tool switching and optimize operations.

Customizable Review Flows

Prompt review requests by provider, service type, or location, perfect for multi-specialty and multi-location dental practices.

HIPAA-Compliant Infrastructure

Developed with complete data privacy and security measures, safeguarding secure patient communication and review management.

Advanced Analytics Dashboard

Monitor review volume, response rates, sentiment shifts, and staff performance to inform data-driven decisions.

Waitlist and No-Show Feedback Capture

Captures patient feedback from cancellations and rescheduling, enabling practices to better understand service gaps.

AI-Powered Review Response Suggestions

Delivers intelligent, pre-written replies for good and bad reviews to manage your online reputation professionally and on time.

High Scalability

Built to function for individual dentists or large enterprise practices with dozens of providers and locations.

Excellent Customer Support

Provides live chat, phone, email, SMS, and a detailed knowledge base to help at all stages.

Frequently Asked Questions

Conclusion

Managing your dental office’s reputation shouldn’t be complicated or manual. Emitrr simplifies and supercharges the entire process with automated, HIPAA-compliant tools that integrate directly into your daily workflow. 

From smart review requests to advanced analytics, Emitrr helps you build trust, attract new patients, and keep your calendars full. 

Ready to take control of your online reputation? Start with Emitrr and see the difference it makes for your dental practice.