RightFax Pricing (2026): Hidden Fees & Better Alternatives

If you’re evaluating RightFax pricing, you’re probably in healthcare, finance, legal, or government where faxing is still critical for compliance and document exchange.

But here’s the issue: RightFax does not publish transparent pricing. Costs vary based on deployment type (on-prem vs cloud), number of channels, integrations, and infrastructure needs.

This guide breaks down:

• How RightFax pricing works
• What you’ll realistically pay in 2026
• Hidden costs buyers often miss
• Who RightFax is best for
• When you should consider an alternativw

RightFax Pricing Explained

RightFax is an enterprise fax server solution by OpenText. It allows organizations to send and receive faxes digitally through email, EHRs, MFP devices, and cloud platforms.

When it comes to RightFax pricing, it is not that straightforward. It is typically structured around:

1. Licensing model
2. Number of fax channels
3. Deployment type (on-premise vs hybrid vs cloud)
4. Add-ons and integrations
5. Maintenance and support agreements

Let’s break this down

1. Licensing Costs

RightFax typically charges based on:

• Base server license
• Number of fax channels (simultaneous fax lines)
• User licenses
• Integration modules

Pricing for on-prem deployments starts around:

• $4,000-$7,000+ for base licensing
• $1,000-$3,000 per fax channel
• Additional costs for connectors (Epic, Cerner, etc.)

If you are setting it up for enterprise setups, then RightFax cost can easily cross $20,000-$50,000 upfront depending on configuration.

2. Cloud vs On-Prem Costs

On-Premise Deployment

For On-premise deployment, you’ll need:

• Windows Server
• SQL Server
• Hardware infrastructure
• IT implementation support

This means, there are higher upfront cost involved, there is going to be ongoing maintenance burden and you will also need an internal IT management team. 

Cloud/Managed RightFax

If you go for cloud deployments, then it will reduce hardware needs but you would still have to deal with setup fees, annual contracts and usage-based fax charges Cloud plans commonly range from $600-$2,000+ per month depending on volume. 

RightFax Hidden Costs

RightFax can become expensive due to:

• Channel Expansion: Need more simultaneous faxes? You would have to pay per channel.
• Integration: If you want to connect with your EHR systems (Epic, Cerner, Meditech), then it will also cost extra.
• Annual Maintenance: RightFax charges 18–22% of license cost annually for support and updates. 
• IT Management: If you are implementing an on-prem systems, then you will require internal IT time for patching, security update, troubleshooting.

Who RightFax Is Best For

Beacuse of the technical and complex nature of RightFax pricing and structure, it makes sense for you to go for RightFax if:

• You are a large hospital system
• You require complex routing and high-volume faxing
• You already have strong IT infrastructure
• You need deep EHR-level integration

However, if you are a small or mid-sized clinic, a businesses without IT teams, or someonw who only need basic cloud fax or an all-in-one communication platform rather, then a communication solution like Emitrr could be better for you. 

RightFax Vs Emitrr: A Comparison

Emitrr offers faxing as a feature inside its VoIP plan. If you are a business who uses a VoIP phone system as well as basic faxing, then it makes more sense to go for Emitrr. Unlike, RightFax there are no IT team involvements, high cost, or complexity involved. 

If you are still unsure then let us look at the pros and cons of RightFax pricing, so you can decide if RightFax is worth it:

Pros and Cons of RightFax Pricing 

Pros of RightFax Pricing 

• Built for very large organizations: If you are a big hospital or enterprise sending thousands of faxes daily, then RightFax can handle heavy volume easily.
• Highly customizable setup: You can customize RightFax with channels, routing rules, integrations, and security controls based on your exact needs.
• Works with complex IT environments: It integrates with EHRs, document systems, printers (MFPs), and enterprise software.
• Multiple deployment options: You can choose on-prem, cloud, or hybrid faxing models depending on your IT strategy.
• Strong compliance focus: RightFax is widely used in healthcare and government where fax compliance matters.
• Channel-based scaling: It is very easy to add more fax channels as your volume grows. 

Cons of RightFax Pricing 

• No transparent pricing: The exact RightFax cost is not present online. You must contact sales.
• Custom quotes make budgeting hard: Since final RightFax pricing depends on many factors, it’s difficult to estimate total cost upfront. 
• Channel-based pricing can get expensive: If your fax volume increases, you may need to buy more channels.
• On-prem setup can be costly: Servers, maintenance, IT management, and security add extra costs along with licensing fees.
• Support contracts add ongoing expense: Annual maintenance and support renewals increase long-term cost.
• Setup may require IT expertise: RightFax is not a plug-and-play solution for smaller teams.
• Not an all-in-one communication tool: It focuses mainly on fax. You still need separate systems for VoIP, texting, automation, and AI.
• Complex for small clinics: Smaller healthcare practices don’t need such a complex faxing service.

Emitrr Pricing

Emitrr is a complete AI-powered communication tool for healthcare practices and growing businesses that need HIPAA-compliant faxing bundled with VoIP, call routing, IVR, and automation in one simple monthly plan. If you only need enterprise fax, RightFax works. If you need fax plus a modern phone system, Emitrr makes more practical and cost-effective sense. 

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• HIPAA-compliant faxing
• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

How Does Emitrr Offer Better Value For Money Than RightFax?

If you are still confused about choosing between the two platforms, then here are some key reasons that make Emitrr a better and affordable alternative to RightFax:

Transparent, All-Inclusive Pricing

Emitrr offers transparent, straightforward, and all-inclusive pricing to ensure there are no sudden surprises, unlike RightFax pricing plans, which charge extra as your usage limit increases. With Emitrr, businesses know exactly what they’ll pay every month, and during onboarding, every cost is clearly explained upfront. This transparency ensures that businesses do not get any last-minute billing shocks.

Better Value For Money

RightFax cost are usage-dependent plus there is fee for everything, maintenance, integrations, etc. For businesses that want a predictable and certain cost, this kind of pricing can become more like a financial burden. Emitrr, on the other hand, is specifically built to offer maximum value as it: 

• Charges per user, not per location

AI-driven VoIP & SMS capabilities

Emitrr also offers more than just basic fax capability; it also comes with robust AI functionality, which can turn calls into appointments with features like  AI call routing, AI call queuing, AI rule engine, AI call transfer, and more. For SMS, we have our AI agent “Sarah” that excels in automating communication. You can also take a look at what else our AI SMS agent can do:

Unparalleled Customer Support

Emitrr is known for offering robust support to its customers from onboarding to resolving technical issues. You will get support that gives you a resolution within minutes. Because of its robust support, it has received a 5-star rating on some of the reputable platforms, such as Capterra. 

Seamless CRM Integrations

When it comes to integrating with other software, Emitrr excels and offers seamless integrations with any third-party tool, such as Athenahealth, Drchrono, Dentrix, Denticon, and more, so that you do not have to juggle between multiple platforms. From data sync to accessing patient information with Emitrr, it’s effortless.

Frequently Asked Questions

Key Takeaways

• RightFax is built for large enterprises that need high-volume, server-based faxing with deep system integrations.
• Pricing is custom and often involves licensing, infrastructure, and implementation costs.
• It makes sense if fax is your primary requirement and you have IT resources to manage it.
• It may feel complex or expensive for small or mid-sized teams that just need simple, compliant faxing.

If you need fax + VoIP + call automation + texting in one system, Emitrr is a more practical option. With HIPAA-compliant faxing included in its VoIP plans and clear per-user pricing, you get more than just fax, without managing separate tools.

Book a demo with Emitrr to see how you can simplify calling, faxing, and communication in one place.