Introduction
In a time when digital communication and regulatory compliance are more crucial than ever, OpenText RightFax, an old-fashioned fax server, continues to meet the needs of many organizations, but it’s not the best option for some if you’re a small business. A healthcare provider who needs HIPAA compliance, or a large company looking for more flexibility, you might be in the market for a RightFax replacement that provides cloud-first capabilities, reduced cost, modern integrations, and a better user experience.
If you are making the transition from RightFax, or you are assessing how to migrate from RightFax to a new system, this listicle is for you. We will discuss what RightFax is, why businesses are searching for alternatives to RightFax, what to look for in a new system, and then lastly present the top 10 alternatives to RightFax, starting with our top pick, Emitrr.
What is RightFax (OpenText Fax)?
RightFax (which has since been rebranded the OpenText Fax Server) is an enterprise fax server software that combines centralization, automation, and management of high-volume fax communications electronically. Its goal is to end reliance on cumbersome manual fax machines, expensive dedicated phone lines, or inefficient outsourced fax services by sending and receiving faxes directly from desktops, email systems, and popular business applications.
RightFax Features:
RightFax Pros:
RightFax Cons:
RightFax Pricing:
RightFax pricing is typically not advertised; most vendors require you to contact them for a quote based on your volume, modules, and deployment. On one comparison site: “No pricing information.”
This makes the cost of RightFax somewhat difficult to ascertain, and this fact is in itself a reason companies look for an alternative.
RightFax Integrations:
It has an email server connector, enterprise content management systems (ECM) integration, archive support, document management integration, and some workflow automation tool capability. One vendor’s datasheet has integration points with SAP, Oracle, and SharePoint.
RightFax Support Channels:
Being a large enterprise product, support typically comes through vendor channels (OpenText support contracts), partner ecosystem, and implementation consultants.
RightFax Rating:
4.1/5
RightFax Reviews:
“It is very user-friendly, and it makes faxing very easy. We can also add it to our large fax machine, and we can fax right from there.”
“Users report poor account management, facing communication issues and erroneous billing, complicating their experience with RightFax.”
Source: G2
Why Do Businesses Seek A RightFax Alternative?
Despite its enterprise-level features, many organizations are looking for RightFax alternatives for four major reasons:
Inconsistent Pricing
Licenses, maintenance fees, and costs associated with consultants cause RightFax’s total cost of ownership to be much higher than a subscription-based alternative.
IT Complexity
As a server-based system, RightFax requires IT management to continually set up, maintain patches, and troubleshoot, taking the team away from its strategic responsibilities.
Cloud Simplicity
Today’s organizations want a cloud native, subscription-based faxing solution that eliminates hardware, simplifies scaling, and provides disaster recovery.
Weaker Customer Support
RightFax users frequently encounter troubles with the ease of communication or delayed and unhelpful responses from the vendor, causing organizations to search for a more engaged and customer-friendly vendor.
Demand for Integration
Many industries, including healthcare, require two-way texting, reminders, and automated review steps that cannot happen within the fax-only model.
Outdated User Experience
The existing RightFax experience is antiquated and lengthy, and is not competitive against modern, cloud-based faxing solutions that can integrate with Microsoft 365 and Google Workspace.
What Features To Look For In a RightFax Alternative?
While replacing RightFax, take into consideration looking for solutions that provide enterprise performance without legacy challenges:
Security and Compliance
While replacing RightFax, take into consideration looking for solutions that provide enterprise performance without legacy challenges:
Simple Cloud Deployment
A true SaaS deployment requires little IT involvement with a friendly user interface for customers and employees alike.
Scalability & Dependability
Handling high volumes, with 99.99% uptime and dynamic scalability; no hardware upgrades required.
Predictable Billing
Transparent and tiered subscription budgets to manage RightFax costs.
Modern APIs & Integrations
Plug-and-play compatibility with CRMs, ERPs, and all other business systems.
Hybrid Migration Option
The transition to the alternative keeps the number of former faxes, along with hybrid deployment.
Email and Desktop Faxing
Send and receive faxes right from Outlook, Gmail, or other desktop applications.
To keep your email and desktop faxing organized and secure, here are downloadable fax cover sheet PDFs you can attach for clear and professional document labeling:
Reporting and Archiving
Centralized analytics with fax tracking and long-term file policy compliance, encrypted storage.
24/7 Customer Support
Support that is always available and multi-channel support. This has been a large pain point of the RightFax application.
Unified Communications
You will want a RightFax alternative that also creates value for the business by enabling texting, reminders, and automation capabilities.
10 Best RightFax Alternatives
1. Emitrr
Emitrr Overview:
Emitrr is not just a simple communications app; it is a complete customer engagement and growth platform for the healthcare industry, local businesses, or multi-location teams that need more than regular faxing. Although it is full of strong call-handling features, its primary benefit rests in one secure location where communication (email and text), marketing automation, reputation management, and safe messaging can come together into a hub. For companies moving away from RightFax but wanting to future-proof their entire communication stack, especially with a RightFax alternative with secure HIPAA compliance, Emitrr offers an all-encompassing, scalable, and ROI-focused RightFax replacement. It is especially superior to RightFax for where you use faxing, but it is only a small piece of the overall, essential customer experience equation.
Emitrr Features:
Watch Emitrr AI agent Sarah automate and simplify your customer texting –
Emitrr Pros:
Emitrr Cons:
Emitrr Pricing:
Emitrr Integrations:
500 plus integrations such as MailChimp, Denticon, AthenaHealth, Zapier, Salesforce, and HubSpot, among others.
Emitrr Support Channels:
Chat, Phone, Email, Knowledge base, SMS
Emitrr Ratings:
4.8/5
Emitrr Reviews:
“The customer service team is truly top-notch… the product has been very well received by our team members, and it’s very easy and quick to use.”
“Emitrr was very easy to implement, the support team is excellent, and we’ve had no issues getting the system going. Emitrr saves our recruitment team a lot of time in communicating with potential candidates.”
Source: Capterra
2. eFax Corporate
Overview:
eFax Corporate is an established enterprise-grade cloud fax service built for larger volume users and industries (healthcare, finance). It is extremely secure, compliant (HIPAA, HITRUST), and business continuity heavy, which makes it a great RightFax competitor and an ideal alternative to RightFax for enterprise customers who have high availability requirements. It’s designed to streamline the replacement of expensive on-premises fax servers.
eFax Corporate Features:
eFax Corporate Pros:
eFax Corporate Cons
eFax Corporate Pricing:
eFax pricing consists of the following plans:
eFax Corporate Integrations:
eFax Enterprise API, EHR, ERP, CRM, Microsoft 365.
eFax Corporate Support Channels:
Live Support, Phone, Email, Knowledgebase.
eFax Corporate Ratings:
3.5/5
eFax Corporate Reviews:
“Super easy to send and receive faxes for a reasonable price… I appreciate the variety of subscription plans offered and the ability to cancel at any time.”
“If they are going to nickel and dime me at the get-go with a $30 port fee… I fear the future is getting dim.”
Source: Capterra
3. iFax
Overview:
iFax is an AI-enabled, enterprise-grade cloud faxing solution that makes it easy to securely & efficiently share and exchange sensitive documents. It’s an all-in-one replacement for RightFax that comes fully loaded with automation, OCR, and security features, making it a robust option to consider when faxing high volumes in regulated verticals such as legal or healthcare.
iFax Features:
iFax Pros:
iFax Cons:
iFax Pricing:
iFax pricing consists of the following plans:
iFax Integrations:
EHRs, CRMs, Cloud Storage (Google Drive, Dropbox), Zapier APIs.
iFax Support Channels:
Support (Email, Phone), Knowledge Base.
iFax Rating:
4.7/5
iFax Reviews:
“Simple, fast delivery, and receipt provided! … I only used the fax feature. I am going to stick with iFax.”
“Extremely negative. It’s clear that their M.O. is to charge customers even if they cancel… Their customer service can’t be reached by phone.”
Source: G2
4. FAX.PLUS
Overview:
FAX. PLUS is an ultra-modern global cloud fax solution with unmatched ease of use and universal support. It provides services for customers ranging from individual users to large companies, and it has sturdy security and compliance features, like HIPAA-compliant faxing. It is a very popular, user-friendly RightFax alternative for companies with no experience that value simplicity and multi-platform access.
FAX.PLUS Features:
FAX.PLUS Pros:
FAX.PLUS Cons:
FAX.PLUS Pricing:
Fax.Plus pricing consists of the following plans:
FAX.PLUS Integrations:
Google Docs/Sheets/Drive, Microsoft Word, Email-to-Fax, Programmable API.
FAX. PLUS Support Channels:
Email/Help Desk, Knowledge Base.
FAX.PLUS Ratings:
4.7/5
FAX.PLUS Review:
“Switching to iFax offers a simpler and more user-friendly faxing experience compared to Fax.Plus…”
“Very easy to use and the Customer Service was great! E-faxing is much more secure than paper faxing. We liked that the API was also able to batch-send daily faxes…”
Source: iFax
5. Upland InterFAX
Overview:
Upland InterFAX is a reliable, high-volume cloud fax platform with an international reach. Key to its success is a strong API, making it a great RightFax alternative for enterprise businesses needing smooth operation with system applications and large-scale fax broadcasting.
Upland InterFAX Features:
Upland InterFAX Pros:
Upland InterFAX Cons:
Upland InterFAX Pricing:
Quote artifacts tailored to volume, compliance, and API exposure; not public.
Upland InterFAX Integrations:
REST API, Email-to-Fax, Microsoft Exchange, Cloud Storage (Google Drive / Dropbox).
Upland InterFAX Support Channels:
24/7 Customer Support, Phone, Email.
Upland InterFAX Ratings:
4.6/5
Upland InterFAX Reviews:
“Upland InterFAX is an enterprise-class cloud fax solution… seamless integration with applications… ideal for businesses with remote workforces.”
“The platform seamlessly integrates with existing business systems, streamlining workflows and reducing the need to switch between applications… praised for its reliability and user-friendly interface.”
Source: G2
6. CocoFax
Overview:
CocoFax is an easy-to-use, cloud-based, and HIPAA-compliant fax service that is popular for its seamless cross-platform usage and Google G Suite integration. It is the perfect right fax replacement for small businesses and medium-sized companies that are looking to make use of a secure, highly rated service while avoiding the complexity and expense of RightFax.
CocoFax Features:
CocoFax Pros:
CocoFax Cons:
CocoFax Pricing:
Cocofax pricing consists of the following plans:
CocoFax Integrations:
Google Drive/Docs/Sheets, Microsoft Office, Slack, Email-to-Fax.
CocoFax Support Channels:
24/7 Live Support: Chat, Email, Knowledge Base.
CocoFax Ratings:
4.7/5
CocoFax Reviews:
“Very simple to use, convenient, and has great features… the pricing isn’t bad; with all the features, you can’t beat it.”
“I feel the price is very good. I have enough pages to use, and do not worry if it is sent out. Definitely effective, user-friendly, and reliable.”
Source: G2
7. WestFax
Overview:
This robust cloud fax solution places an enormous emphasis on compliance, predictable billing, and a range of integration options, which are great features for any regulated IT environment looking for a solid RightFax alternative. It provides several options to send and receive faxes, including REST API and MFP/print drivers, which facilitate the transition process from RightFax.
WestFax Features:
WestFax Pros:
WestFax Cons:
WestFax Pricing:
WestFax pricing consists of the following plans:
WestFax Integrations:
REST API, MS 365, Teams, Outlook, and EHR/RCM systems are some of the software.
WestFax Support Channels:
US-based Senior Support, Phone, Email, G2 Review Mentions.
WestFax Ratings:
4.9/5
WestFax Reviews:
“One of the most reliable, secure products on the market… I would definitely recommend WestFax.”
“Overall, I like the service and have had excellent delivery rates. Also, someone actually answers the phone when you can, no automated menu system.”
Source: G2
8. Documo
Overview:
Documo is a secure, reliable, and simple cloud-based fax solution designed to meet your high-volume needs without an arduous fax server or long-term contracts. It’s a good alternative to RightFax or an alternative to OpenText, with secure & deliverable faxing and transparent RightFax rates that are friendly enough for IT admins who tire of the high cost and complexity associated with RightFax.
Documo Features:
Documo Pros:
Documo Cons:
Documo Pricing:
Documo Integrations:
Email-to-Fax, REST API, (Integrations with EHR/CRM systems through the API).
Documo Support Channels:
24/7 Support (US-based) – (Phone, Chat), Email, Help Center.
Documo Ratings:
4.6/5
Documo Reviews:
“Overall, Documo has been reliable, fast, and efficient. It’s made communication smoother, and I highly recommend it to anyone looking to modernize their faxing process.”
“The product is easy to configure, the UI is very user‑friendly, and the support has been 10x better than anything I have experienced.”
Source: Capterra
9. Medsender
Overview:
Medsender is a very niche RightFax alternative that solely serves the Healthcare industry. With secure HIPAA-compliant features and AI-powered data extraction, document management advances capabilities beyond a fax computer, making it the perfect alternative to RightFax for clinics and hospitals aiming to automate healthcare workflows.
Medsender Features:
Medsender Pros:
Medsender Cons:
Medsender Pricing:
Custom enterprise pricing; typically given for volumes and integration needs.
Medsender Integrations:
Epic, Cerner, and all other EHR / EMR systems, API.
Medsender Support Channels:
Email, Phone, Knowledge Base.
Medsender Rating:
4.6/5
Medsender Reviews:
“Overwhelmingly positive. The platform is extremely user-friendly, with robust features and excellent customer service.”
“My biggest problem was how to send Superbills to clients in a HIPAA-compliant way. This has helped me become completely paperless. … Medsender is just as good [as the expensive alternative] at a fraction of the price.”
Source: Capterra
10. SRFax
Overview:
SRFax is a popular online fax service with low-cost and HIPAA-compliant fax solutions that cater to healthcare organizations, and anyone else just looking for reliable and no-frills fax utilities. It’s a great no-fuss RightFax alternative for compliance-centric, low to mid-volume users who are interested in peace of mind and cost predictability.
SRFax Features:
SRFax Pros:
SRFax Cons:
SRFax Pricing:
SRFax Integrations:
EMR/EHR platforms, CRM systems, Email-to-Fax, SRFax Printer Driver.
SRFax Support Channels:
Phone, Email, Knowledge Base.
SRFax Rating:
4.7/5
SRFax Reviews:
“Signing up, buying phone numbers, adding users, and using the service were easy… We are very happy with SRFax.”
“SRFax is an amazing company. Very user-friendly and reliable software, especially secure for healthcare faxes. Their customer service is especially good.”
Source: Capterra
Why Is Emitrr the Best RightFax Alternative?
Emitrr is a modern alternative to FaxZero, addressing the limitations of online fax services and emphasizing revenue generation.
Security & Compliance
It offers HIPAA-compliant messaging for healthcare, providing a secure and encrypted communication medium that eliminates liability associated with FaxZero’s non-HIPAA compliance. So, Emitrr represents an exceptional option for HIPAA-compliant fax.
Revenue Generation Focus
Emitrr is designed for revenue growth, booking more jobs, garnering more reviews, and retaining customers, and is not solely about providing basic communications.
Intelligent SMS Automation
You can gain instant access to SMS and call campaigns, using fully-built templates and automations, and never needing to use external marketing software.
Technical Advancement
Utilizing features like Smart AI agent, intelligent automation, and powerful analytics helps create improvements in efficiency, engagement, and overall customer experience.
Unified Platform
Emitrr simply reduces your technology stack to one secured platform by consolidating your calling, texting, reviews, marketing campaigns, and systems, lowering your costs and complexities, and providing a far better value than just a simple fax.
Exceptional Customer Support & Seamless Billing
Emitrr stands out not only for its innovation but also for its service quality. It offers 24/7 excellent customer support with real human assistance, ensuring your operations never face downtime. The billing procedure is clear and easy; there are no ambiguous plans or hidden costs, just simple, business-friendly pricing that adapts to your needs.
All-in-One Faxing Powerhouse
Equipped with all the necessary faxing features, such as cloud storage, fax tracking, digital signatures, and multi-format uploads, Emitrr makes sure that every fax is sent, received, and recorded with ease. By bridging the gap between conventional faxing and the current state of business communication, it enables teams to remain connected, productive, and compliant—all on a single, smart platform.
Which Industries Are Catered By Emitrr?
Emitrr caters to specific industries, which gives it greater utility than more general fax services:
Legal & Law Firms
Safely transmit contracts, case files, affidavits, and client documents through encrypted fax/SMS channels, with full regard for confidentiality.
Insurance
Faxing of claim forms, medical records, underwriting documents, and secure communication with brokers/clients while maintaining the audit trail and compliance.
Financial Services & Banking
Send signed forms, KYC/AML documents, loan applications, and statements through secure fax and SMS channels, reducing the possibility of data exposure.
Education
Securely fax or send, using digital equivalents, student records, transcripts, forms of enrollment, and consent documents while maintaining privacy.
Manufacturing & Logistics
Send purchase orders, shipping documents, quality assurance records, regulatory compliance papers, and vendor contracts via secure fax-capable workflows throughout facilities and suppliers.
Frequently Asked Questions
Conclusion
If your organization is looking for a RightFax alternative, you’re part of a growing group of organizations looking for a more nimble, cost-effective, cloud-enabled, and integration-friendly fax and business communication solution.
Whether you’re a small business owner looking for a RightFax alternative for small business or an enterprise looking for a modern solution with various use cases like RightFax alternative for enterprise, the factors listed above (cloud deployment, compliance, API, mobility, unified engagement) should help frame your search results.
Emitrr emerges as a standout thanks to its all-in-one approach, combining faxing, texting, calling, automation, and analytics, with industry-specific workflows and strong security. If you are in the process of switching from RightFax or simply looking at an alternative due to security, it’s worth investigating. Book a demo today.
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