Top 10 Texting Software for Veterinary Practices

Introduction

In a veterinary clinic, communication isn’t just part of the process. It keeps the entire practice running smoothly. Every interaction shapes how clients feel about your care, from appointment reminders to post-visit updates.

As call volumes increase and inboxes pile up, more clinics are turning to texting. It’s faster, more convenient for pet owners, and much easier on front-desk staff. But choosing the right texting software for veterinary practices isn’t simple.

There are dozens of tools out there. Many claim to be built for healthcare, but few actually work the way a veterinary clinic needs them to. Some are too rigid. Others don’t integrate well. And many lack the automation or security that clinics expect.

If you need help finding the best one, then this blog is for you. We’ve reviewed the top 10 text a vet platforms. You’ll see how each one compares based on features, ease of use, and real clinic needs. By the end you will be able to decide which one is the best for you.

What Features Should You Look for in Veterinary Texting Software?

Many SMS software for veterinarians check the same boxes on paper. But the right software needs to work for the way your clinic actually runs, fast-paced, short-staffed, and always on the move. Here are the essentials to look for:

HIPAA-compliant and secure messaging

You’re sharing sensitive details with clients every day, from updates about a pet’s condition to post-surgery care instructions. The platform you choose needs to be built for that kind of communication. That means HIPAA compliance, secure data handling, and confidence that messages won’t end up where they shouldn’t.

Two-way SMS & MMS capabilities

Sending a reminder is one thing. Getting a reply and being able to respond without switching tools makes a real difference. With two-way texting, your team can confirm appointments, answer quick follow-ups, and even guide pet owners through care instructions without a phone call. It’s simpler for them and less work for your staff.

Automated appointment reminders and follow-ups

Reminders are easy to forget when the front desk is juggling five things at once. That’s where automation helps. A good platform will let you schedule reminders for appointments, check-ups, or even prescription refills, so your team doesn’t have to send them manually each time.

Group texting for vaccine drives or promotions

Planning a vaccination clinic next weekend? Need to send a weather-related closure notice? Group texting lets you send the same message to multiple clients in seconds. You don’t need to copy and paste or send one at a time, just filter, write, and hit send.

Integration with popular PMS

Without integration, texting becomes another disconnected task. Look for software that works with your practice management system, so conversations show up in the right place and appointment info stays synced. It cuts down on errors and saves a lot of back-and-forth.

Mobile accessibility

Your team isn’t always at the front desk. With mobile access, staff can check messages, respond to clients, or follow up on a question from anywhere in the clinic or even from home if needed. It’s a small thing that makes a big difference in how responsive your clinic feels.

Shared inbox/team collaboration

One person handling all incoming texts doesn’t work when messages pile up. A shared inbox helps your whole team pitch in. Everyone can see what’s been answered, what still needs a reply, and who’s handling what.

Pre-built and customizable message templates

You’ll send certain texts dozens of times a week, pickup instructions, follow-ups, and reminders. Having templates for those common messages speeds things up. Being able to customise them to match your tone? Even better.

Dashboard with message tracking and analytics

You can’t improve what you can’t see. Platforms with tracking show which messages were delivered, which clients responded, and which campaigns drove bookings. These insights help clinics identify gaps and fine-tune outreach over time, especially when handling SMS reminders for pet clinics, reviews, and follow-ups.

Security & Compliance Requirements for Vet Texting Solutions

Texting may be convenient, but when client communication involves medical history, prescriptions, or treatment plans, convenience can’t come at the cost of compliance. In veterinary practices, every text exchanged with a pet owner could carry protected health information (PHI), and that brings legal responsibilities.

Choosing texting software that meets all these requirements is critical, not just for protecting data, but for protecting your practice. Here’s a breakdown of what your texting platform must have to stay compliant, secure, and audit-ready:

Documented Client Consent

Clients must actively agree to receive texts from your clinic. That includes:

• Written opt-in (paper or digital)
• Clear explanation of what they’ll receive (e.g., reminders, follow-ups, health updates)
• Easy opt-out method
• Disclosure of risks if texting isn’t fully encrypted

Why it matters: Texting without informed consent can lead to privacy complaints, fines, and damage to client trust.

End-to-End Encryption

All messages, including photos, instructions, or appointment details, should be encrypted from sender to recipient.

Look for platforms that use:

• AES-256 encryption for data at rest and in transit
• Secure HTTPS transmission
• Encrypted storage on secure servers located within the U.S. or other regions approved under applicable data privacy laws

Why it matters: Without encryption, intercepted messages could expose pet health details or client contact info.

Role-Based Access and Login Protection

Not every staff member needs access to every conversation.

Your software should allow:

• User-level permission controls (reception, techs, vets)
• Multi-factor authentication (MFA)
• Activity logs showing who accessed what

Why it matters: Limits exposure to data internally, and blocks unauthorized access if credentials are compromised.

Automatic Audit Trails

Every action, including messages sent, received, read, or deleted, should be automatically logged without requiring manual input.

This includes:

• Timestamped logs
• User IDs for sent/received messages
• Archived communication history

Why it matters: In an audit, being able to show a full record of communication protects your clinic.

Secure Data Retention and Remote Wipe

Most states require veterinary records to be stored for 3 to 7 years. Your texting platform should:

• Retain message history securely during that window
• Allow data export if needed for legal purposes
• Offer remote wipe if a device is lost or stolen

Why it matters: Loss of data (or too much retained for too long) can be a regulatory violation.

Business Associate Agreement (BAA)

Any vendor handling protected health information (PHI) on your behalf must sign a BAA, which formalizes their role in protecting your data and complying with HIPAA.

Why it matters: Without a BAA, your clinic assumes full legal responsibility for any breach, even if it was the vendor’s fault.

Built-In Technical Safeguards

A modern texting platform should go beyond access control. Look for:

• Auto-expiring or self-deleting messages
• Alerts for unusual login activity
• Detection of unencrypted messages containing PHI
• Optional message redaction features

Why it matters: These reduce the chance of accidental exposure or human error.

Alignment with VCPR and Telehealth Laws

Compliance in texting for veterinary practice isn’t just about HIPAA. Your software should also support compliance with:

• VCPR rules in your state (especially for telehealth messaging)
• Record retention laws governing how long the communication history must be kept
• State-specific privacy laws like the California Consumer Privacy Act (CCPA) or Virginia’s CDPA, if applicable

Moreover, pick the platform that:

• Support note-taking or tagging for compliance tracking
• Allow messages to be attached to the patient record
• Work in alignment with compliant telehealth protocols

Why it matters: Sending diagnostic advice without a VCPR, even over text, can lead to licensing complaints or board action.

Compatibility with PIMS or EHR Systems

Security doesn’t end at messaging; it extends to how communication data connects with your records. Platforms should:

• Sync with your Practice Information Management System (e.g., ezyVet, Cornerstone, AVImark, IDEXX Neo, etc.)
• Log texts into the patient file automatically or via API
• Prevent manual errors from copy-pasting conversations

Why it matters: Manually tracking messages is risky, time-consuming, and easy to get wrong.

Staff Training and Written Policies

Even the best platform won’t protect your clinic if your team isn’t using it correctly. Vendors should support:

• Routine staff training sessions
• Policy templates on texting dos and don’ts
• Administrative controls for setting clinic-wide texting rules

Why it matters: Security and compliance start with your team, and consistency matters across every shift.

Industry-Standard Security Certifications

Lastly, not all vendors are created equal. Look for providers that meet or exceed standards like:

• ISO 27001 (information security)
• SOC 2 Type II (data integrity and controls)
• HITECH Act compliance (healthcare-specific privacy standards)

These certifications show that the vendor takes data security seriously, not just in theory, but in practice.

Why it matters: These certifications show that your client data is handled responsibly and meets the latest regulatory expectations.

Integrations Required for Vet Texting Platforms

For a veterinary clinic, texting software should do more than just send and receive messages. It needs to connect smoothly with the systems your team already relies on. Below is a breakdown of the most important integration types to look for, along with the tools that support them best:

Integration Type	Integration Benefits	Key Use Cases	Popular Software
PMS	Centralizes records, automates documentation, and improves workflow	Appointment reminders are auto-synced and documented in the patient’s record	Emitrr, ezyVet, AVImark, Cornerstone, IDEXX Neo, NaVetor, Digitail
Appointment Scheduling	Automates reminders, reduces no-shows, streamlines confirmations	Clients receive real-time confirmations and reschedule links via SMS	Emitrr, Vetstoria, DaySmart Vet, PetDesk
Billing/Payments	Enables payment links via SMS, improves collections, syncs with accounting	Clinics send SMS invoices or pre-visit payment links for faster billing	Square, Stripe, VetBilling, QuickBooks
Lab/Diagnostics	Syncs lab results, reduces errors, enables client updates with minimal delay	Clients receive text alerts when results are ready or require action	IDEXX VetLab, Antech, Zoetis
Prescription Management	Simplifies refills, supports compliance, and reduces front desk workload	Refill reminders or pickup notifications sent via text	Vetsource, Covetrus
Digital Forms/Signing	Collects intake or consent forms digitally, cuts down paperwork and front desk time	New clients receive consent forms or check-in paperwork before the visit	Emitrr, Jotform, VetForm, Formstack
Marketing	Supports campaigns, bulk messaging, and personalized alerts	Wellness campaigns and reminder sequences delivered via segmented SMS	Emitrr, Mailchimp, HubSpot, ActiveCampaign
Two-Way Texting	Secure, trackable, real-time client communication with full message history	Clients can confirm appointments, ask questions, or share pet updates	Emitrr, Weave, PetDesk, Text Request

How Texting Software Helps Veterinary Practices?

Let’s look at some of the top ways SMS software for animal clinics are beneficial:

Fewer Phone Calls, Less Front Desk Overload

A large share of daily calls involve simple updates like appointment times or medication pickups. With texting, these messages are automated or answered instantly.

Benefit: Reduced hold times, faster service, and less burnout for staff.

Reduced No-Shows and Late Cancellations

Automated reminders and confirmations reduce missed appointments by keeping clients engaged and informed. Most clients see and respond to texts within minutes. SMS reminders sent 48 and 24 hours before appointments help reduce no-shows by up to 30%.

Benefit: More predictable scheduling, fewer empty time slots, and less wasted time for your team.

Automated Follow-Up Without Adding to the Workload

Many clinics struggle to follow up after visits, especially when the schedule is packed. Texting software can automate follow-up messages based on visit type. This helps ensure continuity of care without requiring someone to manually send messages.

Benefit: Better compliance with treatment plans and a higher standard of care, without adding work.

Faster Response After Hours

Texting tools can reply automatically to messages received after hours, letting clients know their request was received.

Benefit: Clients feel reassured, and you don’t lose touch with people reaching out while you’re closed.

Better Team Coordination

With a shared inbox, multiple staff members can see message history and jump in when needed. This avoids miscommunication and ensures clients aren’t waiting for a reply.

Benefit: Faster responses, no duplicate replies, fewer dropped conversations, and smoother internal handoffs.

Smarter Outreach at Scale

Group texting and automated campaigns let clinics communicate with dozens of clients at once, without making 50 calls or sending 50 emails.

Benefit: Better preventive care compliance, stronger client engagement, and more appointments booked with less effort.

Best Texting Software For Veterinary Practices

1. Emitrr
2. PetsApp
3. ezyVet
4. PetDesk
5. Weave
6. DaySmart Vet
7. Text Request
8. Digitail
9. VitusVet
10. EZTexting

Let’s take a look at some of the top options for HIPAA texting platforms for animal care:

1. Emitrr : Best Texting Competitor

What is Emitrr?

Emitrr is an all-in-one texting and communication platform that stands out as a purpose-built texting platform designed specifically for service businesses, including veterinary practices. What makes it different is how deeply it understands the daily workflow of a clinic. Instead of offering just basic messaging, Emitrr gives you a complete communication system that helps reduce no-shows, speed up follow-ups, and save hours of phone time every week.

It’s more than just a texting tool. Emitrr replaces scattered reminders, sticky note follow-ups, and overwhelmed front desks with one organized, automated, and secure solution. It’s also fully HIPAA-compliant vet communication, making it safe for exchanging sensitive information with pet owners. 

Emitrr Features

• Unified Communication Management: Emitrr combines texting, calling, web chat, voicemail, and contact management under one roof. Teams manage everything from a single dashboard without switching between tools.
• Two-Way HIPAA-Compliant Texting for Vets: Clients can reply directly to your texts, and your team can respond in real-time. All messages are fully encrypted and compliant with healthcare privacy laws.
• Bulk and Group Text Messaging: Send mass texts to thousands of customers at once or set up group conversations within the same thread. This helps with promotions, appointment reminders, or important updates, all with high open rates.
• Web Chat to SMS Continuation: Start a conversation with a visitor on your website and continue it via SMS after they leave. Emitrr ensures you stay connected even after a potential customer closes the browser.
• Automated Appointment Reminders and Follow-Ups: Emitrr allows businesses to send personalized reminders by text, email, or voice. Customers can confirm, cancel, or reschedule appointments simply by replying to a text, reducing no-shows and saving staff time.
• Missed Call Text-Backs: Every missed call triggers an automatic text, so you never lose a client just because you couldn’t answer.
• Pre-Built Message Templates: From pre-visit instructions to post-op care and review requests, you get ready-to-use templates built specifically for vet clinics.
• Customizable Auto-Replies: Set intelligent replies for after-hours messages, common questions, or specific services like grooming or boarding.
• Text-to-Pay Links: Secure payment links can be sent over text for convenience and faster billing turnaround.
• Shared Inbox with Internal Notes: Your whole team can see every message thread, add notes, and assign chats so nothing slips through the cracks.
• Photo, Video & Document Sharing: Share pet images, treatment visuals, receipts, or signed forms directly in the text conversation.
• AI-Powered Smart Replies: Emitrr has a special AI agent that can handle FAQs like clinic hours, location, or booking links instantly, saving time on repetitive responses.

Emitrr Pros

• Streamlined User Experience: Emitrr’s dashboard is designed to cut clicks and save time, helping teams handle conversations faster with fewer steps.

• Seamless Integration with Key Tools: Emitrr connects easily with CRM, EHR, and practice management systems, keeping customer records and conversations in sync.

• Cost-Effective for Growing Teams: Transparent pricing plans allow businesses to scale communication without surprise costs or feature lockouts.

• All-In-One Communication Suite: From texting to calling to voicemail drops and review management, everything runs through one unified platform.

• Smart Automation for Busy Teams: Automate appointment reminders, missed call follow-ups, and customer outreach without juggling multiple tools.

• Text-Enabled Landlines: Emitrr can turn your existing business phone number into a texting number, letting customers text your landline without any extra work.

Emitrr Cons

• Some amazing features are still under development and will be rolled out soon.

Emitrr Pricing

Emitrr offers three pricing plans for its users: Standard, Pro, and Enterprise. These Emitrr pricing plans also depend on the number of messages you wish to send. 

Here’s a detailed breakdown of the Emitrr pricing plans: 

Number of message credits	Standard	Pro	Enterprise
500	$42 per month	$45 per month	Contact Sales for a customized quote.
1000	$68 per month	$73 per month
2000	$110 per month	$118 per month
3000	$138 per month	$148 per month
5000	$210 per month	$225 per month
7500	$315 per month	$337 per month
10000	$420 per month	$450 per month
15000	$486 per month	$522 per month
20000	$540 per month	$580 per month
30000	$741 per month	$796 per month
40000	$876 per month	$941 per month
50000	$1011 per month	$1086 per month
100000	$1820 per month	$1960 per month

Emitrr Integrations

Emitrr offers 1000+ integrations across different industries such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Rating

Emitrr has a solid 4.8-star rating on Capterra.

Emitrr Reviews

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

(Source: Capterra)

2. PetsApp

What is PetsApp?

PetsApp is a veterinary communication and client engagement platform designed to streamline interactions between clinics and pet owners. It offers features like two-way SMS, appointment scheduling, and digital payments. However, users have noted limitations in its functionality for larger practices with complex workflows.

PetsApp Features

• Two-Way SMS and App Messaging: Enables unlimited communication between clinics and clients via SMS and the app.
• Appointment Booking and Reminders: Allows clients to request appointments, with reminders sent via push notifications, emails, and SMS.
• Digital Payments: Facilitates secure and fast payments, including card, Apple Pay, and Google Pay options.
• Wellness and Loyalty Plans: Offers customizable plans to enhance pet care compliance and client retention.
• Campaigns and Templates: Provides tools to engage clients with newsletters, promotions, and seasonal information.

PetsApp Pros

• User-Friendly Interface: Designed for ease of use, even for those not tech-savvy.
• Comprehensive Communication Tools: Combines SMS, app messaging, and video consultations.
• Integration with Practice Management Systems: Syncs with various PMS for streamlined operations.
• Client Engagement Features: Includes wellness plans and loyalty programs to boost client retention.

PetsApp Cons

• Limited Functionality for Larger Practices: May not fully meet the needs of practices with complex workflows. 
• Pricing Transparency: Detailed pricing information is not readily available and may depend on specific business needs.
• Integration Delays: Some users have experienced delays in integrating with their existing practice software.
• Healthcare Plan Customization: Users have suggested that the healthcare plan feature could benefit from additional customization options.

PetsApp Pricing

• Contact support

PetsApp Integrations

• Google Analytics 360
• Covetrus Avimark
• Cornerstone
• Rapsody and more

PetsApp Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• Chat

PetsApp Rating

PetsApp has a 4.8-star rating on Capterra.

PetsApp Reviews

“Communication is easier with PetsApp. It aligns us with a more modern way of doing things and appeals to a cross section of clients.”

“The search facility is a little clunky leaving me unsure sometimes if all the pet options have been listed when I’ve put in a name to search for.”

(Source: Capterra)

3. ezyVet

What is ezyVet?

ezyVet is a comprehensive, cloud-based veterinary practice management software designed to streamline clinic operations. It offers features like appointment scheduling, client communication, billing, and reporting, all integrated into one platform. While ezyVet provides a robust set of tools, some users have noted that its complexity can lead to a steep learning curve, especially during the initial setup phase.

ezyVet Features

• Appointment Scheduling: Real-time calendar bookings with customizable appointment types and statuses.
  
• Client Communication: Automated reminders and confirmations via email and SMS, directly from the platform.
  
• Invoicing & Payments: Integrated billing with customizable financial documents and remote digital payments. 

• Task Automation: Advanced templating system to autofill notes and reduce repetitive data entry.

ezyVet Pros

• Comprehensive Feature Set: Offers a wide range of tools covering various aspects of veterinary practice management.
  
• Cloud-Based Accessibility: Access the platform from anywhere, facilitating remote work and multi-location management.
  
• Integration Capabilities: Integrates with over 100 third-party applications, including diagnostics and payment systems.
  
• Customizable Templates: Allows for the creation of tailored templates to suit specific clinic needs.

ezyVet Cons

• Steep Learning Curve: Users have reported that the platform can be complex and may require significant time to master.
  
• Implementation Challenges: Initial setup and data migration can be time-consuming and may require dedicated support.
  
• User Interface Complexity: Some users find the interface to be cluttered, with too many tabs and options, leading to potential confusion.
  
• Inventory Management Issues: Reports indicate that the inventory system can be cumbersome and prone to errors.

ezyVet Pricing

Pricing starts at $245 per month.

ezyVet Integrations

• Xero
• SmartFlow
• PayJunction
• Zoom Workplace and more!

ezyVet Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

ezyVet Rating

ezyVet has a 4.7-star rating on Capterra.

ezyVet Reviews

“Very good. Fairly intuitive, however quickly scanning through records can be a bit cumbersome.”

“Not good at all, even after 7 months all vets still struggling to has grasp of the system.”

(Source: Capterra)

4. PetDesk

What is PetDesk?

PetDesk is a veterinary communication and client retention platform that helps clinics reduce phone traffic, improve client compliance, and streamline front-desk workflows. It offers a client-facing mobile app along with web-based tools for the practice. While it’s effective for client engagement, some clinics have found its customization options limited, especially for wellness plans and integrations with older PMS systems.

PetDesk Features

• Client Mobile App: A dedicated app for pet owners to request appointments, view records, and receive reminders.
  
• Digital Loyalty Programs: Customizable rewards programs that incentivize repeat visits and long-term client retention.
  
• Two-Way Texting and Push Notifications: Real-time updates and communication with clients through SMS and mobile app notifications.
  
• Centralized Communication Dashboard: Lets front-desk staff manage texts, appointment requests, and reminders from one interface.
  
• Online Review Requests: Automatically sends follow-up texts after visits asking clients for Google or Yelp reviews.

PetDesk Pros

• User-Friendly Interface: Designed for ease of use, even for those not tech-savvy.
  
• Comprehensive Communication Tools: Combines SMS, app messaging, and video consultations.
  
• Integration with Practice Management Systems: Syncs with various PIMS for streamlined operations.
  
• Client Engagement Features: Includes wellness plans and loyalty programs to boost client retention.

PetDesk Cons

• Limited Functionality for Larger Practices: May not fully meet the needs of practices with complex workflows.
  
• Pricing Transparency: Detailed pricing information is not readily available and may depend on specific business needs.
  
• Integration Delays: Some users have experienced delays in integrating with their existing practice software.
  
• Healthcare Plan Customization: Users have suggested that the healthcare plan feature could benefit from additional customization options.

PetDesk Pricing

• Contact support

PetDesk Integrations

• Covetrus Pulse
• Hippo Manager
• ASI-ware

PetDesk Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• Chat

PetDesk Rating

PetDesk has a 4.7-star rating on Capterra.

PetDesk Reviews

“It’s been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.”

“PetDesk is a useful tool, but is quite expensive and leaves much to be desired. It ended up causing too many issues and the cons outweighed the benefits.”

(Source: Capterra)

5. Weave

What is Weave?

Weave is an all-in-one communication platform tailored for veterinary clinics, integrating VoIP phone systems, two-way texting, appointment scheduling, and payment processing into a unified interface. However, some users have noted that the platform’s pricing can be higher compared to competitors, and there may be occasional technical issues with the mobile app.

Weave Features

• Two-Way Texting: Enables real-time SMS communication with clients, facilitating appointment confirmations and quick updates. Weave
  
• Online Scheduling: Allows clients to book appointments directly through the clinic’s website, with automatic updates to the practice management system. Weave
  
• Digital Forms: Offers customizable, digitized forms that clients can complete before appointments, reducing paperwork and streamlining check-ins. Weave
  
• Text-to-Pay: Provides secure payment options via text, enhancing convenience for clients.

Weave Pros

• Comprehensive Communication Tools: Combines phone, text, email, and payment functionalities into a single platform, reducing the need for multiple systems.
  
• Enhanced Client Engagement: Features like Call Pop and automated reminders help personalize client interactions and improve appointment adherence.
  
• Integration with Practice Management Systems: Seamlessly integrates with various veterinary PIMS, ensuring synchronized data across platforms.
  
• Flexible Payment Options: Supports multiple payment methods, including text-to-pay and digital wallets, facilitating prompt and convenient transactions.

Weave Cons

• Higher Pricing: Some users find Weave’s pricing to be on the higher side, especially for smaller practices with limited budgets.
  
• Mobile App Limitations: There have been reports of occasional glitches and performance issues with the mobile application.
  
• Complex Setup: Initial setup and integration with existing systems can be time-consuming and may require dedicated support.
  
• Additional Costs for Features: Certain advanced features may incur extra charges, potentially increasing the overall cost of the platform.

Weave Pricing

There are 3 pricing plans:

• Ultimate
• Elite
• Pro

Weave Integrations

• Mindbody
• eClinicalWorks
• athenaOne
• ezyVet and more!

Weave Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• Chat

Weave Rating

Weave has a 4.3-star rating on Capterra.

Weave Reviews

“We love it! It was the best investment we made. The feedback we get from patients is so positive and they are so happy we are using this platform for our communication needs.”

“It has it’s pros and cons. It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.”

(Source: Capterra)

6. DaySmart Vet

What is DaySmart Vet?

DaySmart Vet, formerly known as Vetter Software, is a cloud-based veterinary practice management solution designed to streamline clinic operations and enhance patient care. It offers features like appointment scheduling, client communication, billing, and inventory management. While DaySmart Vet provides a comprehensive suite of tools, some users have noted that its reporting capabilities could be more robust, and there may be a learning curve for new users.

DaySmart Vet Features

• Cloud-Based Access: Operate your practice from any device with a stable internet connection, eliminating the need for on-site servers.
  
• Appointment Scheduling: Dynamic, real-time digital calendar allows for easy booking and modification of appointments, coordinating schedules by vet, room, and treatment type.
  
• Digital Forms: Streamline the check-in and intake process with customizable consent and insurance templates, reducing paperwork and wait times.
  
• Inventory Management: Track stock levels in real-time, automate reordering, and manage expiration dates to ensure optimal inventory control.
  
• Integrated Payments: Accept payments via text and email, offering clients multiple convenient payment options and reducing accounts receivable

DaySmart Vet Pros

• User-Friendly Interface: Designed with an intuitive layout, making it easier for staff to navigate and utilize the system effectively.
  
• Comprehensive Feature Set: Combines scheduling, billing, inventory management, and client communication in one platform, reducing the need for multiple systems.
  
• 24/7 Customer Support: Offers round-the-clock assistance via chat, email, or phone, ensuring help is available when needed.
  
• Regular Updates: Continuously releases new features and functionality to help streamline your practice.

DaySmart Vet Cons

• Reporting Limitations: Some users have reported that the reporting and financial capabilities could be more robust and customizable.
  
• Learning Curve: New users may require time to fully adapt to the system’s functionalities and workflows.
  
• Integration Challenges: While DaySmart Vet integrates with various partners, some users have experienced difficulties with certain integrations.
  
• Cost for Larger Practices: Pricing can become substantial for practices with a higher number of users, potentially impacting budget considerations.

DaySmart Vet Pricing

DaySmart Vet offers flexible pricing options to accommodate practices of varying sizes:

• 1–5 Users: $116 per month
• 6–10 Users: $293 per month
• 11–15 Users: $400 per month
• 16–20 Users: $493 per month
• 21–24 Users: $583 per month
• 25+ Users: Custom pricing available upon request

DaySmart Vet Integrations

• Vetstoria
• Stripe
• VitusVet
• Demandforce and more!

DaySmart Vet Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

DaySmart Vet Rating

DaySmart Vet has a 4.5-star rating on Capterra.

DaySmart Vet Reviews

“Easy to use, multiple ways to get to one place, mostly self explanatory. I can request a feature and I can usually get the feature added.”

“A lot of frustrations, not being able to search in the patient record is extremely frustrating on a daily basis.”

(Source: Capterra)

7. Text Request

What is Text Request?

Text Request is a business texting platform designed to enhance communication for veterinary clinics. It offers features like two-way texting, mass messaging, and payment collection via SMS. While it provides robust communication tools, some users have noted limitations in search functionality and occasional notification issues.

Text Request Features

• Two-Way Texting: Engage in real-time conversations with clients, facilitating appointment confirmations and quick updates.
  
• Mass Texting: Send bulk messages for announcements or promotions, ensuring all clients receive timely information.
  
• Text-to-Pay: Collect payments securely through SMS, streamlining the billing process.
  
• Message Templates: Create and reuse templates for common messages, saving time and maintaining consistency.
  
• Integrations: Connect with platforms like HubSpot, Zapier, and Square to synchronize data and automate workflows.

Text Request Pros

• User-Friendly Interface: Designed for ease of use, allowing staff to quickly adapt and manage communications efficiently.
  
• Efficient Communication: Enhances client engagement through timely text interactions, reducing phone call volume.
  
• Secure Payment Collection: Facilitates prompt payments via text, improving cash flow.
  
• Scalable Solutions: Offers plans suitable for clinics of various sizes, with features that grow alongside the practice.

Text Request Cons

• Search Functionality: Users have reported challenges with the name search feature, finding it inconsistent and cumbersome.
  
• Notification Issues: Some users experience delays or inconsistencies with message notifications, potentially impacting response times.
  
• Limited Customization: Certain features, such as message templates, may lack the desired level of customization for some users.
  
• Additional Costs: Exceeding message limits or accessing advanced features may incur extra charges, which can add up for smaller practices.

Text Request Pricing

The text request pricing depends on the kind of plan you choose. Here are the plans:

• Basic: $59 USD/month
• Starter: $139 USD/month
• Corporate: $279 USD/month
• Enterprise & High Volume: starting at $549 USD/month

Text Request Integrations

• HubSpot CRM
• SugarCRM
• Zapier
• Clio and more!

Text Request Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Text Request Rating

Text Request has a 4.6-star rating on Capterra.

Text Request Reviews

“Overall, I am very pleased with Text Request and the variety of features they provide to enhance our communication with clients and team members!”

“Experience with TextRequest overall was “mid”, there were many glaring UI issues, on top of what was already mentioned.”

(Source: Capterra)

8. Digitail

What is Digitail?

Digitail is a comprehensive, cloud-based veterinary practice management software designed to streamline clinic operations and enhance patient care. It integrates scheduling, medical records, billing, inventory management, and client communication into a single platform. With features like AI-powered assistance and a dedicated pet parent app, Digitail aims to improve efficiency and client engagement. However, some users have noted that its rapid development can lead to occasional changes in functionality that require adaptation.

Digitail Features

• AI Veterinary Assistant: Automates SOAP notes, patient summaries, treatment planning, and patient intake, reducing administrative workload.
  
• Pet Parent App: Provides clients with access to their pet’s medical records, appointment scheduling, reminders, and invoices, enhancing communication and engagement.
  
• Integrated Telemedicine: Offers chat and video consultations, allowing for remote follow-ups and consultations, saving time for both staff and clients.
  
• Inventory Management: Real-time stock tracking with automated reordering and expiration date management to ensure optimal inventory levels.
  
• Advanced Reporting: Provides insights into finances, stock, appointments, and client interactions, aiding in data-driven decision-making.

Digitail Pros

• Comprehensive All-in-One Solution: Combines multiple functionalities into a single platform, reducing the need for multiple software solutions.
  
• User-Friendly Interface: Designed with an intuitive layout, making it easier for staff to navigate and utilize the system effectively.
  
• Enhanced Client Engagement: Features like the pet parent app and telemedicine capabilities improve communication and satisfaction.
  
• Continuous Updates: Regularly introduces new features and improvements based on user feedback.

Digitail Cons

• Adaptation to Updates: Frequent updates may require staff to adapt to new functionalities and workflows.
  
• Learning Curve: New users may require time to fully adapt to the system’s functionalities and workflows.
  
• Integration Challenges: While Digitail integrates with various partners, some users have experienced difficulties with certain integrations.
  
• Cost for Larger Practices: Pricing can become substantial for practices with a higher number of users, potentially impacting budget considerations.

Digitail Pricing

• Starts at $300 per month

Digitail Integrations

• Okta
• Stripe
• VetPay

Digitail Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Digitail Rating

Digitail has a 4.7-star rating on Capterra.

Digitail Reviews

“Overall very good. I think Digitail has a lot of potential and I look forward to continuing to work with them.”

“I used to like the aspect, but now it is too bulky an counterintuitive.”

(Source: Capterra)

9. VitusVet

What is VitusVet?

VitusVet is a client engagement platform tailored for veterinary practices, offering tools like two-way texting, automated reminders, and a branded mobile app to enhance communication and streamline operations. While it provides a comprehensive suite of features, some users have noted occasional technical glitches and limitations in customization options.

VitusVet Features

• Two-Way Text and Picture Messaging: Enable your practice’s landline to securely send and receive text and picture messages with clients, with all communications stored in your practice management software.
  
• Automated Appointment and Refill Reminders: Reduce no-shows and improve compliance by sending customized reminders via text, email, or app notifications.
  
• Branded Client Mobile App: Offer clients a mobile app branded to your practice, allowing them to request appointments, access medical records, and receive reminders.
  
• Integrated Payment Solutions: Facilitate secure payments through text and email, with options for contactless transactions and next-day funding.
  
• PMS Integration: Seamlessly integrates with leading practice management systems, ensuring synchronized data and streamlined workflows.

VitusVet Pros

• Enhanced Client Communication: Improves client engagement through multiple communication channels.
  
• Operational Efficiency: Automates routine tasks, freeing up staff time for patient care.
  
• Comprehensive Feature Set: Combines communication, scheduling, and payment processing in one platform.
  
• Scalable Solutions: Suitable for practices of various sizes, from small clinics to large enterprises.

VitusVet Cons

• Technical Glitches: Some users have reported occasional issues with reminders and notifications.
  
• Customization Limitations: Limited options for customizing certain features to fit specific practice needs.
  
• Learning Curve: New users may require time to fully adapt to the system’s functionalities.
  
• Additional Costs: Some features may incur extra charges, potentially increasing the overall cost.

VitusVet Pricing

• Contact support

VitusVet Integrations

• Covetrus Pulse
• DaySmart Vet
• Advantage
• Cornerstone

VitusVet Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

VitusVet Rating

VitusVet has a 4.7-star rating on Capterra.

VitusVet Reviews

“I have always had excellent support from Vitus Vet in the event that I have ever needed help. They are very on top of it and have easy to follow instructions for changes that need to be made.”

“I do wish there was more customization and more reports accessible. We have had some issues with the reliability of their reminders.”

(Source: Capterra)

10. EZTexting

What is EZTexting?

EZTexting is a versatile SMS marketing platform designed to facilitate communication between businesses and their clients. For veterinary practices, it offers tools to send appointment reminders, manage client interactions, and promote services through text messaging. While it provides a range of features suitable for various industries, some users have noted that certain advanced functionalities are restricted to higher-tier plans, and the mobile app lacks full feature parity with the desktop version.

EZTexting Features

• Two-Way Texting: Engage in real-time conversations with clients, allowing for quick responses to inquiries and appointment confirmations.
  
• Automated Appointment Reminders: Reduce no-shows by sending timely reminders to clients about upcoming appointments.
  
• Text-to-Pay Solutions: Facilitate secure payments through SMS, streamlining the billing process for both the clinic and clients.
  
• Campaign Calendar: Plan and schedule marketing campaigns with a visual calendar interface, ensuring consistent client engagement.
  
• Integration Capabilities: Connect with platforms like HubSpot, Mailchimp, and Salesforce to synchronize client data and automate workflows.

EZTexting Pros

• User-Friendly Interface: Designed for ease of use, allowing staff to quickly adapt and manage communications efficiently.
  
• Efficient Communication: Enhances client engagement through timely text interactions, reducing phone call volume.
  
• Secure Payment Collection: Facilitates prompt payments via text, improving cash flow.
  
• Scalable Solutions: Offers plans suitable for clinics of various sizes, with features that grow alongside the practice.

EZTexting Cons

• Feature Limitations on Lower Tiers: Some advanced features, such as automated workflows, are only available on premium plans.
  
• Mobile App Constraints: The mobile application does not offer the full range of features available on the desktop version.
  
• Cost at Scale: For practices with high-volume messaging needs, EZ texting software costs can escalate, making it less economical compared to some alternatives.
  
• Customer Support Challenges: Some users have reported unresponsive customer support and issues with account management.

EZTexting Pricing

EZ Texting offers four pricing tiers to accommodate different practice sizes and needs:

• Launch: $25/month, suitable for up to 500 contacts.
  
• Boost: $75/month, designed for 500 to 2,000 contacts.
  
• Scale: $125/month, accommodating 2,000 to 50,000 contacts.
  
• Enterprise: $3,000/month, tailored for businesses with over 50,000 contacts.

EZTexting Integrations

• Mailchimp
• HubSpot CRM
• Zapier
• Constant Contact

EZTexting Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Chat

EZTexting Rating

EZTexting has a 4.4-star rating on Capterra.

EZTexting Reviews

“Pretty good, a little pricey but otherwise a good software”

“It’s great – does what I need it to do and I don’t have to spend a lot of time trying to figure things out.”

(Source: Capterra)

How to Choose the Best Texting Software for Your Vet Clinic

Not every texting platform will be the right fit for your clinic. Here’s what to look at before making a choice:

Size and type of practice

The needs of a two-person mobile practice are very different from those of a high-volume specialty clinic. If your team is small, you’ll want something that handles the busywork automatically. Larger teams may need things like user permissions, a shared inbox, or better control over how messages are managed.

Need for integration with existing systems

You shouldn’t have to copy appointment info from one system into another just to send a reminder. The best texting apps for vets connect with your existing PMS and scheduling software. Without integration, you’ll end up copying and pasting data between systems, wasting time and risking errors.

Volume of client communication

Some clinics send dozens of messages a day, reminders, follow-ups, prescription updates, and more. Others might only send a handful. If you’re texting often, you’ll want a plan that won’t punish you for high volume. Look for unlimited messaging or flat-rate options that let you scale.

Importance of after-hours engagement

If clients text your clinic after closing time, what happens? Some platforms let you send automatic responses, hold messages for later, or even route urgent messages to on-call staff. If you want to stay responsive without burning out your team, these features make a difference.

Budget vs. feature trade-offs

Some software bundles in a long list of features, payment tools, online reviews, forms, and surveys, but not all of it is useful for every clinic. It helps to separate what’s essential from what’s nice to have. Go with the one that fits how your team already works.

Support quality & ease of setup

Even the best tools fall short if support is slow or confusing. You’ll want real people to guide setup, answer questions quickly, and help your team get the most out of the platform. Especially during the first few weeks, fast, helpful support can make or break the experience.

What Makes Emitrr Stand Out for Veterinary Texting?

Emitrr is one of the few platforms that’s not just “compatible” with veterinary clinics, but built to support how they really work. Here’s what makes it stand out:

User-friendly interface

Veterinary teams don’t have time to sit through hours of software training or learn a complicated system. Emitrr was designed so that anyone in the clinic, from the front desk to the vet tech, can start using it within minutes. The interface is clean, andthe  dashboard is organized in a way that makes it easy to track ongoing conversations.

So, the staff don’t need to memorize workflows or switch between screens to send or read a message. Everything is in one place, so even during peak hours, your team won’t lose time figuring out the tech.

Top-rated customer support that has your back 24/7

Most software platforms promise good support. But when something goes wrong, a message fails, a reminder doesn’t send, or you’re stuck during setup, generic help docs or chatbots can be frustrating. What makes Emitrr different is the level of human support behind the tool. Their team responds quickly, talks you through real issues, and takes ownership when something’s not working. 

Great value for money

A lot of platforms start at a low price but charge extra for everything beyond basic texting. Want reminders? That’s extra. Follow-ups? Another upgrade. Review requests? Add that to your bill, too.

Emitrr takes a different approach. Most of the core tools clinics actually need, like appointment reminders, review collection, follow-ups, broadcast messages, and auto-replies, are included in one package. You don’t have to piece together different tools or keep track of usage caps that change your bill at the end of the month.

Unified platform for better team collaboration

In many clinics, different team members handle communication at different points in the day front desk in the morning, vet techs in the afternoon, and someone else after hours. If your messaging tool doesn’t support that kind of shared responsibility, things can become difficult to handle.

Emitrr provides such veterinary messaging tools that give your team access to a shared inbox where everyone can see message history, reply threads, and ongoing conversations. If one person steps away, another can pick up exactly where they left off. No guesswork, no double replies, and no confused clients.

Fully HIPAA-compliant messaging

You can’t risk client trust or legal consequences by using platforms that don’t take privacy seriously. Emitrr is built with healthcare-grade security from the start. Messages are encrypted, access is restricted based on roles, and everything is logged in case you ever need to show a communication history.

The platform meets HIPAA compliance standards, so you can send reminders, updates, and even post-visit follow-ups without wondering if the tool is safe to use.

Advanced AI-powered texting features

Emitrr brings in real AI assistance with Sarah, an AI texting assistant built into the platform. When clients text in to reschedule, ask for pickup times, check post-visit care, or request a refill, it responds instantly. It doesn’t just send canned messages, but understands what’s being asked, replies in the right tone, and keeps the conversation going until someone on your team steps in (if they even need to).

Beyond that, Emitrr’s AI:

• Automatically routes messages to the right team member based on visit type or keywords
• Responds after hours, so no message is ignored overnight
• Translates texts if clients reply in another language
• Summarizes and rewrites replies if your staff needs help keeping things short or on-brand
• Can even close conversations when the issue is resolved, so your inbox stays organized, and so much more.

The result? Clients feel heard right away. Your front desk gets room to breathe. And your team isn’t stuck replying to the same five questions all day.

Seamless CRM, EMR, and PMS integrations

Emitrr integrates with over 1,000 platforms, including hospital EMRs, scheduling tools, CRM systems, and form builders. For veterinary clinics that rely on multiple software tools to manage appointments, patient records, and client communication, this level of integration removes the friction that usually comes with using disconnected systems.

Every time a client books an appointment, fills out a web form, or updates their contact info, Emitrr can automatically sync that data across connected platforms. This ensures that no matter where the data starts, whether it’s from your PMS, a scheduling tool like Acuity, or a CRM like HubSpot, communication stays in sync, accurate, and visible to your entire team.

FAQs

Conclusion

After comparing the best texting software options for veterinary clinics, it’s clear that while many tools offer useful features, Emitrr stands out for one key reason: it’s built around how real clinics actually work.

If you’re ready to cut down phone traffic, reduce no-shows, keep clients better informed, and give your team more time for patient care, Emitrr is worth a closer look. It brings everything into one place so your staff spends less time chasing calls and more time focusing on pets. Book a free demo today and see how much smoother your day could run.