A Complete Guide To VoIP With Texting 

Introduction

The integration of various technologies has brought about a transformation in the way businesses operate and communicate with their customers. With a huge majority of businesses ditching traditional landline phones for virtual phone SMS services, it is clear that newer technologies are having a significant impact on their operational efficiency and customer communication and engagement efforts. What’s interesting about VoIP is that it’s not just about phone calls anymore, but has also added text messaging to make communication even more seamless. VoIP with texting is the new normal for businesses in this day and age. 

Are you a business owner who wants to communicate and engage with your customers but doesn’t want to have a separate number for calling and texting? Do you want to make the most of VoIP with texting but have a small budget? Are you eager to scale your operations through a combination of VoIP and texting? If yes, then this VoIP phone with text messaging guide is for you! 

Stay glued to your screen for some interesting insights on VoIP with SMS capability!

What Is VoIP With Texting?

VoIP with texting simply means sending and receiving text messages with your VoIP number. Your VoIP number cannot be simply used for text messaging; it needs to be text-enabled first by your chosen VoIP service provider. Once you get your VoIP number enabled for text messaging, you can call and text from the same number. You don’t need to get a separate number for texting. 

The best part about a VoIP phone with text messaging is that you don’t need to have separate numbers for calling and texting. With VoIP with SMS capability, making and receiving calls from your VoIP number while also being able to text from the same number is a transition that you need as a business owner if you want to scale your business, save time and effort, cut costs, and automate communications. 

Want to know more about VoIP? Watch this YouTube video to have a better understanding:

What Are The Benefits Of VoIP With Text Messaging?

Irrespective of the type or size of business you run, if you’re using a virtual phone with SMS and are also looking forward to communicating with your customers and staff members via text, then VoIP with text messaging is exactly what you need. 

Here are some key benefits of VoIP with texting: 

Single interface to deploy all communications

When you use the same VoIP service provider for both texting and calling, you don’t need to switch context. That’s because you won’t have to deal with the hassle of switching between tabs; with voip phone with text messaging, you can have one single interface for both calls as well as text messaging. From one single VoIP text messaging platform, you can place and receive calls and send and respond to text messages. With VoIP text messaging, you will be able to complete tasks faster and communicate seamlessly. 

Ability to text with the number you call from

Having a virtual phone with SMS number text-enabled means you need not buy an additional number just for texting. This means that with internet-based texting, your customers will recognize your number when they receive a text message from you. This way, internet-based texting also eliminates any room for confusion for your customers.   

Better 10DLC management

When you get texts from the number you place and receive calls, you save yourself the hassle of getting 10DLC registration for your new texting number. Since your VoIP number is already registered, you just need to get it text-enabled and start texting from it. No separate registrations, no added cost, no added effort! With a VoIP VoIP texting, why pay for an extra registration and go through the entire process again when you already have a number that you can call and text from? 

A single place to manage all customer data

Not only does VoIP service with texting allow you to manage all your communications from one place, but VoIP number with sms and mms can also manage all your customer data from the same VoIP text messaging platform. With virtual phone texting, you don’t need to log in to a different platform to fetch customer data, a different platform for calling, and a separate platform for texting. With VoIP texting software, you will be able to manage all your customer data easily and access your activity log easily, without having to switch contexts.

Easy Integration with third-party tools

With one single number to make calls and send and receive text messages on a centralized VoIP text messaging platform, you only need to sync the software with your internal tools. If you have a separate platform for calling and a separate one for texting, then you will have to integrate both of those into your internal tools. Imagine how cumbersome it will be to manage all of those platforms, and some of your tools might not even support different integrations. With a centralized cloud texting solution that allows you to call and text using the same VoIP phone number, you can easily streamline your workflows and boost staff productivity. 

Easily scale your operations

Whether you need to send out one-on-one text messages, text message alerts, or SMS blasts to your customers, you can easily depend on your VoIP phone texting platform for the same. Communication and engagement become seamless when you combine VoIP with texting. 

Text from anywhere at any time

The non-intrusive nature of text messaging makes VoIP number with sms and mms an ideal medium for communication with customers. When you amalgamate VoIP with text messaging, you are making the process of communication easier, as with the VoIP texting software, you do not need to have a physical phone with you. With virtual phone texting, all you need is an active internet connection to engage with your team and customers. 

Ability to automate communications

Text-enabling your VoIP texting number brings along some advanced texting features like autoresponders, SMS templates, added properties for easy messaging, text message scheduling, mass texting, contact list segmentation, text message personalization, and more. All these features will make your communications look more professional and personalized, while also saving you ample time and effort. 

Watch this video to understand the difference between VoIP and traditional phone systems –

Use Cases Of VoIP With Messaging

Wondering what you can do when you combine VoIP with texting? 

VoIP texting allows you to add efficiency to a variety of tasks pertaining to sales, marketing, customer support, and team communication. Let’s explore some key use cases of VoIP with texting: 

VoIP with texting for sales

Utilizing VoIP with texting for sales teams improves customer outreach, which in turn boosts engagement and conversions. 

• With VoIP phone texting, you can reach out to prospects via the VoIP SMS service
• With VoIP phone texting, you can follow up with leads/clients 
• With VoIP phone texting, you can send automated meeting reminders and confirmations 
• The VoIP phone text message service provides sales quotes to leads on text 
• With voip phone, text message you can integrate a VoIP service with texting with CRM 

VoIP with texting for marketing

VoIP with text messaging allows you to give meaning to your marketing effort, which further boosts engagement and revenue.  

• With VoIP text messaging, you can create and launch engaging SMS marketing campaigns
• VoIP with SMS helps you personalize text messages at scale 
• With VoIP text messaging, you can send group texts, mass texts, and text message alerts 
• VoIP with SMS helps you share promotional messages and seasonal greetings in a single click 
• With VoIP text messaging, you can track detailed engagement metrics 
• With text VoIP, you can send audio, video, and text messages seamlessly 

VoIP with texting for customer support

When you use VoIP with texting for customer support, you resolve more queries in a shorter amount of time, reduce wait time, and improve customer satisfaction.  

• With text VoIP, you can address generic customer queries through autoresponders
• With ext VoIP, you can share feedback requests via SMS 
• VoIP with SMS helps you follow up with customers for detailed support queries 
• With VoIP SMS, you can share important information 

VoIP with texting for team collaboration

Combining VoIP with texting for team communication boosts staff productivity and streamlines workflows. 

• With the VoIP SMS service, you can assign conversions to team members 
• With the VoIP SMS service, you can leave notes for context 
• With the VoIP SMS service, you can send group text messages 

What Type Of Businesses Use VoIP Texting?

Restaurants

VoIP with text messaging helps restaurants in sending order updates, reservation confirmations, and promotional offers. Best VoIP with SMS offers the staff the capability to instantly send messages to customers when takeout is ready, tables are open, or daily specials are live. Business VoIP with SMS is way more personal and faster to stay in touch with diners without tying up phone lines.

Car Dealerships

VoIP service with texting helps car dealerships engage with customers via appointment reminders, financing follow-ups, and vehicle service updates. Car dealerships can SMS prospects about various aspects, including new arrivals or price drops, and service departments can remind customers when it’s time for maintenance, all from a single VoIP number.

Healthcare Practices

Medical offices or healthcare practices mainly rely on virtual phone numbers for SMS to send appointment reminders, check-in instructions, and post-visit patient follow-ups. A centralized VoIP texting platform helps staff manage and communicate across different locations or departments while maintaining compliance with privacy standards.

Construction Companies

A VoIP text messaging app helps construction companies simplify communication with other staff and clients. From scheduling site visits, sending updates about material deliveries, or sharing job progress VoIP text messaging app makes sure that messages are received even in remote job sites where calls might be missed.

Law Offices

Law firms use virtual phone numbers for SMS to confirm client appointments, send document reminders, and provide updates on case status. As legal work often involves sensitive timing and documentation, texting provides a discreet, direct, and documented way to reach clients without constant phone calls.

Insurance Agencies

Insurance agencies are another industry that harnesses the power of virtual phone numbers for SMS to send policy reminders, renewal notices, and claim updates. Business VoIP with SMS not only helps insurance agents stay connected with clients quickly.

Real Estate Firms

Real estate agents use the best VoIP with SMS to manage property showings, respond to buyer inquiries, and follow up with leads. Best VoIP with SMS allows them to automate follow-ups, send property details, and keep conversations going while on the move, all while keeping communication professional and centralized.

VoIP With Texting vs Traditional Phone-to-Phone Texting

Phone-To-Phone Texting	VoIP With Texting
Reach out to limited customers at once	Reach out to thousands of customers at once
Limited features	Advanced texting features like text message scheduling, autoresponders, and message personalization that save time
Get 10DLC registration done to start texting	Get VoIP number text-enabled and save money

How Does VoIP With Texting Work?

If you’re looking forward to exploring how VoIP with texting works, this breakdown of processes will help you get a clear picture of the many benefits SMS VoIP can bring for you: 

Sign up with an SMS VoIP service that supports text messaging 

First, you sign up for a VoIP texting service that supports texting and sets up an account.  

Get your VoIP number text-enabled

Once you set up an account, you need to get in touch with the support team and ask them to help you get your VoIP number enabled for texting. 

Send a text message from the VoIP service

Once your VoIP number has been text-enabled, you can start texting with the VoIP messaging system. 

VoIP service converts the message into digital data

When you send a text message to your customer, the message gets converted into digital data by your VoIP service. 

The server routes your data to the recipient’s device

This digital data is then routed by the server to your customer’s device. 

The text reaches your customer

When the data reaches your customer, it again gets converted to text and your customer can read and respond to the text on the same number. 

You need to keep in mind that it’s regular text messaging. The only difference is that you don’t need to rely on a cellular service for texting your customers; you can do the same through your VoIP service with a texting service with an active internet connection. 

See How Emitrr Is Your Ideal Platform For VoIP With Texting

Emitrr is a great business virtual phone SMS that allows you to stay connected with your customers at all times, through both calls and SMS. With Emitrr, the best VoIP messaging center, you can seamlessly manage all your calling and texting needs on one cloud texting solution with SMS capability, right from attending customer calls to setting up autoresponders.  Here’s everything you can do with Emitrr to accomplish your business goals with VoIP messaging system: 

• AI Voice Agent: Emitrr AI voice agent is capable of handling incoming calls, booking or rescheduling appointments, collecting information, sharing updates, and answering common questions, without hold times or voicemails.
  
• AI Call Routing & Forwarding: It can also direct calls to the right team, department, or location based on the caller’s needs, schedule, or business logic, instantly and intelligently.
  
• Auto Dialer: For any outbound communication need, Emitrr’s AI dialer connects your team to more customers in less time, optimized for speed and engagement.

• Call and text from the same dashboard: Manage all calls and messages from one simple dashboard without any need to switch tabs or tools.

• Set up IVR, call extensions, call queues, and more: Set up a professional IVR to route calls to the right department instantly and create call extensions and queues to handle high call volumes efficiently.

• Send automated SMS whenever you miss a call: Never miss a lead again and use the automated text message feature to send automated text replies when calls go unanswered.

• Enjoy unlimited texting in the US and Canada: Enjoy hassle-free unlimited texting without worrying about limits or hidden fees.
• Advanced Texting Features: Get your hands on advanced texting features like autoresponders, two-way texting, mass texting, and more
• Send text messages right away or schedule them for later: Send messages in real-time or schedule text messages to go out at the perfect moment, which is ideal for reminders, appointment confirmations, and promotional campaigns.

• Set up targeted SMS marketing campaigns with a few clicks:

• Text from your computer, web app, or mobile app: Text directly from your computer, web app, or mobile app and stay connected anywhere.
• System Integrations: Sync data seamlessly so your team always has up-to-date information, and boost productivity and streamline operations.

• Collaborate with team by assigning conversations to team members, organizing conversations in folders, marking messages as read or unread, leaving notes for team members

• Call Recording & Analytics: Record and review calls to improve quality and training, and also access detailed call analytics to track performance, response times, and team productivity.
• Multi-Location Support: You can also manage communication across multiple branches from one unified platform.

Frequently Asked Questions

Conclusion

VoIP message is no longer just about phone calls. The integration of VoIP with texting is an amazing upgrade that you must sign up for if you’re constantly juggling between different platforms for calling and texting. Are you eager to explore how Emitrr fits your use case? Book a quick call here and get prepared for a wave of transformation coming your way!