Vonage Alternatives: Compare Features, Pricing, Pros & Cons

In today’s business world, effective communication is absolutely crucial. With the rise of digital technology, our world has changed dramatically, bringing us closer together than ever before. Among the various ways to communicate, VOIP and text messaging has become a top choice. While there’s a well-known platform like Vonage that many businesses use for VOIP, it’s important to remember that popularity doesn’t always mean it’s the best choice. Some Vonage users have voiced concerns about limitations and problems. These issues include missing features like persistent software glitches, frequent outages, and a complicated dashboard that’s hard to navigate. Thankfully, there are now many other alternatives available that offer better features and reasonable prices.

In this blog, we’ll help you explore the best options to replace Vonage for your business. We’ll break down the strengths of each platform, making it easier for you to decide which one suits your needs. We’ll assist you in finding the most suitable VOIP alternative, one that not only bridges communication gaps but also enhances your overall customer experience.

Best Vonage Alternatives

1. Emitrr
2. Viber
3. GoTo Connect
4. Zoom
5. Mitel
6. MirrorFly

Emitrr

Emitrr offers the best communication platform with VOIP and texting features at its core. Whether it’s making VoIP calls or sending texts on the go, Emitrr has your back for seamless communication. Our cutting-edge texting features and user-friendly interface make staying connected effortless. 

Key Features Of Emitrr

IVR/Call Tree

• You can set up 1 or multiple Call Trees
• Forward calls on key press to
  • Phone number
  • Extension
  • Call Queue Groups
  • Ring Everyone
  • To another call tree 

Call queue groups

• Setup call groups with multiple extensions/team members
• Define call routing rules for each call queue group
  • Call forwarding
    • Simultaneously
    • Sequentially
  • When call is missed
    • To another extension
    • To a number
    • To a voicemail

Extensions

• Setup multiple extensions – one for each individual user
  • Setup user hours
  • Setup user availability by day
  • Setup call forwarding rules for each user/extension 

General phone settings

• Define how your VOIP is setup during and after hours
  • Ring everyone
  • Ring an extension
  • Forward to a call tree/IVR etc
  • Call recording settings – Automatically record / not record all calls
  • Setup general business working hours

Bulk/Mass Text Messaging

• Send 1000s of text messages and achieve 98% open rate
• Send personalized 2-way text messages at a scale
• Create groups for sending text messages to a group of customers 
• Import your contacts and lists to the platform with few clicks
• Create lists to segment your audience and set up multi-touch text messaging campaigns
• Automatically sync data from your current CRM (EMR/PMS/Scheduling Platforms). Emitrr supports over 500+ integrations 
• Automatically follow up using drip campaigns
• Allow customers to respond to your marketing texts which go right into your inbox

Automated Text Reminder

• Send automated reminders by text, email, and voice
• Use editable templates to personalize your reminders
• Define your reminder cadence and frequency – weekly, daily, hourly, or on the same day
• Automatically write back confirmation status 
• Allow customers to reschedule, cancel via text message conversations
• Schedule a campaign for unconfirmed appointments, no shows and last minute cancellations
• Pause automated campaigns and reminders at any point. Send personalized follow ups 

Online Appointment Bookings

• Reduce customer calls and save 100s of hours with online scheduling
• Easy scheduling through the website, or by sending a link
• Customized online scheduling (visit type, insurance details, provider, location) to help you get the critical customer information 
• Send automated booking confirmations via text and email 

Emitrr Pros

• Provides robust Text messaging features
• Excellent calling quality 
• 5-star customer support
• Dedicated onboarding team
• 1000+ Integrations for workflow automations

Emitrr Cons

• More advanced VoIP features are yet to be launched

Emitrr Pricing

• Contact Team Emitrr to get a quote 

Emitrr Reviews

Viber

Viber is a widely-used messaging and calling app that offers free communication services. With its easy-to-use interface and various features, Viber allows users to connect through text, voice, and video calls. In the next section, we’ll explore Viber’s features and benefits, making it easy to understand how it can enhance your communication experience, whether for personal or business use.

Key Features Of Viber

Chat/Messaging: Viber allows users to send text messages, stickers, and multimedia files, facilitating seamless communication between individuals and groups.

Live Chat: With Viber’s live chat feature, users can engage in real-time conversations with friends, family, or businesses, enhancing immediacy and responsiveness.

Multi-Channel Communication: Viber supports multiple communication channels, including text messaging, voice calls, and video calls, providing users with versatile options for staying connected.

Personalization: Viber offers personalized experiences through features like customizable chat backgrounds, stickers, and user profiles, allowing users to express themselves uniquely.

Reporting/Analytics: Viber provides reporting and analytics tools that enable businesses to track communication metrics, analyze user engagement, and gain insights into performance.

Video Support: Viber supports high-quality video calls, allowing users to connect face-to-face with friends, family, or colleagues, regardless of their location.

Batch Communications: Viber’s batch communications feature enables businesses to send messages to multiple recipients simultaneously, streamlining communication efforts and reaching a broader audience efficiently.

Viber Pros

• Good for basic communication
• Connects you with your customers

Viber Cons

• Call doesn’t end even if you hang up: Users may experience instances where calls fail to terminate even after hanging up, leading to confusion and potential privacy concerns.
• Cannot block calls from unknown numbers: Viber lacks the ability to block calls from unknown or unidentified numbers, potentially resulting in unwanted interruptions and spam calls.
• Call quality deteriorates with network: Users may encounter deteriorating call quality, such as dropped calls or audio distortion, particularly in areas with poor network coverage or congestion.
• No option for blocking contacts: Viber does not provide an option to block specific contacts, leaving users vulnerable to unwanted communication or harassment from individuals they wish to avoid.

Viber Pricing

• Basic Free App

Viber Reviews

GoTo Connect

GoTo Connect is a virtual phone system designed for small businesses and entrepreneurs. GoTo Connect is a cloud-based phone system that centralizes interactions and elevates customer experiences. The users can easily manage their communication needs, keep personal and professional calls separate, and stay connected with clients. 

Key Features Of GoTo Connect

Unified Communications: GoTo Connect combines voice calling, video conferencing, messaging, and collaboration tools into one platform for streamlined communication.

Scalability and Flexibility: Easily scale up or down to adapt to changing business needs without hassle.

Reliability and Call Quality: Enjoy crystal-clear voice calls and smooth video conferencing experiences with reliable performance.

Advanced Call Management: Efficiently handle calls with features like call routing, auto-attendant, call forwarding, and voicemail management.

Integration and Compatibility: Seamlessly integrate with popular business applications for enhanced productivity and collaboration.

GoTo Connect Pros

• Simple and clean
• Good voice communication
• Easy UI

GoTo Connect Cons

• Limited Customization: Users may find GoTo Connect lacks extensive customization options, limiting the ability to tailor the platform to specific business needs.

• Complex Setup: Setting up GoTo Connect may be complex for some users, requiring technical expertise or assistance to configure effectively.

• Occasional Connectivity Issues: Users may experience occasional connectivity issues or downtime, impacting the reliability of the service.

• Cost: Some users may find GoTo Connect to be relatively expensive compared to other VOIP solutions, especially for smaller businesses or startups with limited budgets.

• Customer Support: Users may encounter challenges with customer support responsiveness or effectiveness, leading to delays in issue resolution or inadequate assistance.

• Limited Features: While GoTo Connect offers a comprehensive set of communication tools, some users may find it lacks certain advanced features or capabilities available in competing platforms.

• Compatibility Issues: Users may experience compatibility issues with certain devices or operating systems, limiting the accessibility and usability of the platform.

GoTo Connect Pricing

• $27 Per Month

GoTo Connect Reviews

Zoom

Zoom’s VOIP capability allows users to make voice calls over the internet, eliminating the need for traditional phone lines. With VOIP, users can easily connect with others through Zoom’s platform using only an internet connection and a device, such as a computer or smartphone. This feature provides flexibility and convenience, enabling users to communicate with colleagues, friends, and family members from anywhere in the world without incurring additional phone charges. Additionally, Zoom’s VOIP functionality ensures clear and reliable audio quality, enhancing the overall communication experience for all participants.

Key Features Of Zoom

Access Controls/Permissions: Customize access levels and permissions to ensure secure meetings and restrict unauthorized participants from joining.

Alerts/Notifications: Receive timely alerts and notifications for upcoming meetings, chat messages, and other important updates.

Call Conferencing: Host audio and video conferences with multiple participants, facilitating seamless collaboration and communication.

Call Recording: Record calls and meetings for future reference, training purposes, or compliance requirements.

Contact Management: Easily manage and organize contacts within the Zoom platform, making it simple to connect with colleagues and clients.

Mobile Access: Access Zoom’s features and functionality on the go with mobile apps for smartphones and tablets, ensuring flexibility and productivity.

Video Conferencing: Engage in high-quality video conferences with crystal-clear audio and HD video, enabling face-to-face interactions regardless of location.

Zoom Pros

• Good for online meetings
• Phone set up is pretty easy

Zoom Cons

• Confusion Figuring Out Features: Users may encounter confusion or difficulty navigating Zoom’s extensive feature set, leading to inefficiency and frustration.

• Software Lags: Zoom’s software may experience delays or lags during meetings or when accessing features, impacting the user experience and productivity.

• Difficulty Connecting Calls: Some users may experience challenges when attempting to connect calls, resulting in disruptions and hindering effective communication.

• Poor Customer Support: Users may find Zoom’s customer support lacking in responsiveness or effectiveness, making it difficult to resolve issues or receive assistance when needed.

• Confusing Set-Up Process: The set-up process for Zoom may be confusing or unclear for some users, potentially leading to errors or difficulties in configuring settings.

• Unclear Call Routing and Functions: Understanding and configuring call routing and other functions within Zoom may be challenging for users, resulting in inefficiencies and misconfigurations.

• False Promises from Sales Team: Users may encounter issues with the sales team making promises that are not fulfilled, leading to disappointment and dissatisfaction with the service.

• Over Reliance on Automated Call Routing: Zoom’s automated call routing system may have overly short response times, causing users to be disconnected before they can respond adequately.

• Limited Live Support for Business Plans: Despite being on a paid business plan, users may find that access to live support for troubleshooting setup issues is unavailable, causing frustration and delays.

• Complex Setup Process with No Live Support: Setting up Zoom may be overly complex, compounded by the absence of live support, making it challenging for users to configure the platform correctly.

• Failure of Sales Team to Respond: Users may experience difficulties in receiving responses from the sales team regarding upgrading to obtain live support or resolving setup issues.

• Refusal to Refund Uncompleted Installation: Users may face challenges with Zoom charging upfront for a year of service, failing to complete the installation, and refusing to provide refunds, leading to financial losses and dissatisfaction.

• Expense of Mobile Data Usage: Using Zoom on mobile data may be expensive, as it consumes data quickly, potentially resulting in additional costs for users.

• Basic Softphone and SMS Features: Zoom’s softphone and SMS features may be basic in functionality, lacking advanced capabilities that users may require for effective communication.

• Odd UI and Frequent Freezing: The user interface of Zoom may be perceived as odd or unintuitive, and the app may freeze often, disrupting workflow and usability.

Zoom Pricing

• $10 Per User Per Month

Zoom Reviews

Mitel

Mitel is a cloud-based phone system designed to simplify communication for businesses. With its easy-to-use interface and essential features like call forwarding and voicemail transcription, it helps teams stay connected and productive. 

Key Features Of Mitel

• Unified Communications: Mitel offers a comprehensive suite of communication tools, including voice calling, video conferencing, instant messaging, and collaboration features, all integrated into one platform for streamlined communication.

• Scalability and Flexibility: Mitel VOIP solutions are highly scalable, allowing businesses to easily add or remove users, adjust features, and expand to new locations as needed without disruption.

• Reliability and Call Quality: Mitel prioritizes reliability and call quality, delivering crystal-clear voice calls and smooth video conferencing experiences with minimal disruptions, even in high-traffic environments.

• Advanced Call Management: Mitel provides robust call management features, including call routing, auto-attendant, call forwarding, voicemail management, and interactive voice response (IVR) systems, empowering businesses to optimize call handling and improve customer service.

• Integration and Compatibility: Mitel seamlessly integrates with popular business applications and tools, such as CRM systems, helpdesk software, and productivity suites, enabling seamless collaboration and centralization of communication data.

Mitel Pros

• Basic and simple UI
• Customization options available

Mitel Cons

• Complexity: Mitel’s system can be complex to set up and configure, requiring technical expertise and possibly third-party assistance.

• Cost: Mitel solutions may be relatively expensive compared to other VOIP providers, especially for small to medium-sized businesses with limited budgets.

• Customer Support: Some users may encounter challenges with Mitel’s customer support, including slow response times or difficulty reaching knowledgeable representatives.

• Limited Customization: Mitel’s offerings may have limited customization options, restricting users’ ability to tailor the platform to their specific business needs.

• Legacy Systems: Businesses using older Mitel systems may face challenges with compatibility and integration when upgrading to newer VOIP solutions.

• Vendor Lock-in: Users may feel locked into the Mitel ecosystem, making it difficult to switch to alternative providers or migrate to different platforms in the future.

• Training Requirements: Mitel’s features and interface may require training for users to fully utilize, potentially adding to onboarding time and costs for businesses.

Mitel Pricing

• $69 Per User Per Month

Mitel Reviews

MirrorFly

MirrorFly is one of the best alternatives for Vonage to replace in-app messaging and calling with white-label chat software. As it offers both SaaS and self-hosted chat, this platform gives complete control over features, deployment, and pricing. As MirrrorFly offers 1000+ messaging and voice call features, this will be the best choice for enterprises for the following reasons.

Key Features of MirrorFly

In-App Chat: MirrorFly’s chat API allows you to integrate into an existing app and experience instant messaging, upload and send huge files, group texts, and more.

Omnichannel Communication: With self-hosted messaging, MirrorFly offers high-quality voice calls and video conferencing in unlimited 1:1 and group calls.

Customization: This white-label messaging app allows developers to customize features and visual appearance to reflect brand aesthetics.

Contact Center Features: For the best customer experience, MirrrorFly has built in IVR, call recording, call queuing, SIP/VoIP, call routing, and more.

MirrorFly Pros

• Unified communication channel
• 100% customization & flexible hosting
• Low latency messaging and voice 
• Dedicated developers support
• Custom security

MirrorFly Cons

• No call recording as a security feature
• MirrorFly doesn’t provide unity SDKs

MirrorFly Pricing

For SaaS: Essentials starts at $0.08/user/month

For Self-hosted: One time license fee and life-time source code access.

Comparison Table For All The Alternatives

What To Look For In A Vonage Alternative?

Now that we have explored so many alternatives in the market along with their feature offering, it’s time to look into some key considerations before finalizing your favorite alternative. When considering alternatives to Vonage, it is important to assess various factors to ensure that the chosen VOIP solution meets your business needs effectively. Exploring these key features will allow you to make informed decisions that align with your business communication requirements and goals.

Pricing Plans

Understanding the pricing structure of alternatives will help you assess affordability and value for money. Look for transparent pricing plans that offer the features you need without hidden fees or unnecessary add-ons.

Ease of Set Up

A user-friendly setup process ensures a smooth transition to the new communication platform, minimizing downtime and disruption to operations. Seek alternatives with intuitive interfaces and straightforward setup instructions. 

Customer Support

Reliable customer support is essential for resolving issues quickly and maximizing the benefits of the chosen communication solution. Prioritize alternatives with responsive support teams that offer multiple channels of assistance, such as live chat, phone support, and comprehensive online resources.

Scalability

As business grows and evolves, your communication needs may change. Look for Vonage alternatives that offer scalability, allowing you to easily adjust features, users, and resources to accommodate future expansion without significant downtime or additional costs.

Security

Protecting sensitive business data and communication channels is very much crucial in today’s changing times. Choose alternatives that prioritize security measures such as encryption, multi-factor authentication, and regular security updates to safeguard against cyber threats and data breaches.

Integrations

Seamless integration with existing CRMs/EHR/EMR/PMS and software enhances workflow efficiency and productivity. Evaluate Vonage alternatives that offer a wide range of integrations with popular business applications, and CRM systems.

Why Do Businesses Seek a Vonage Alternative?

While Vonage has been a popular choice for businesses seeking comprehensive communication solutions, there are instances where customers have found it difficult to continue with Vonage. Whether due to limitations in features, issues with customer support, or scalability concerns, businesses may seek alternatives to Vonage to address their evolving communication needs.

• Bad customer support: Vonage’s customer support may not meet expectations, leading to frustration and difficulty in resolving issues effectively.
• Desktop app crashes frequently: Users may encounter frequent crashes when using Vonage’s desktop application, disrupting workflow and causing inconvenience.
• App often freezes: The Vonage app may experience frequent freezing, hindering smooth communication and productivity.
• Limited integrations: Vonage may have limited integrations with other software and tools, limiting its compatibility and functionality in certain business environments.
• Fake promises: Vonage may make promises or claims that are not fulfilled, leading to disappointment and loss of trust among users.
• Not easy to use: Vonage’s interface and features may not be intuitive or user-friendly, resulting in a steep learning curve and difficulties in navigation.
• Compulsory contract signing: Users may be required to sign compulsory contracts with Vonage, restricting flexibility and imposing long-term commitments.
• Poor call quality: Vonage’s call quality may be subpar, leading to unclear audio and frustrating communication experiences for users and customers.
• Non-reliable service: Vonage’s service may suffer from unreliability, causing disruptions and potentially impacting business operations.
• Call forwarding does not work: Users may encounter issues with Vonage’s call forwarding feature, leading to missed calls and communication delays.
• Don’t get notifications for missed calls or texts: Users may not receive notifications for missed calls or text messages on Vonage, potentially causing delays in responding to important communications.
• Gets stuck all the time, does not answer phone calls, drops calls on hold: Users may experience frequent issues with Vonage’s performance, including being stuck, unresponsive, and dropping calls unexpectedly, leading to frustration and inefficiency.

What Make Emitrr The Best Vonage Alternative?

Emitrr is your go-to solution for boosting customer communication and experiences through VOIP and Text Messaging. Packed with a range of features and over 1000 integrations for automated tasks, it’s a rising star on review platforms like Capterra, G2, and Software Advice.

Unlike other options, Emitrr goes above and beyond VOIP features. Perfect for businesses aiming to save 100+ manual hours, 3x their team productivity, and supercharge lead conversion by 10x. Experience the future of customer communication and engagement with Emitrr.

With Emitrr you can – 

• Access Emitrr’s cloud phone on any desktop or app unlike legacy phone systems. This will help you receive and make calls from anywhere and everywhere. 
• You can sync with internal team members using extensions with direct dial.

• You can delight customers with advanced call routing/trees, call queues, extensions, transfers, and a lot more
• Record your calls, make notes to monitor call quality, usage, and more
• Move beyond stand-alone phone systems with the power of text, web chat, group chats, bulk SMS, automation, and a lot more

• Never miss a call with automated missed call-to-text capabilities
• Allow customers to respond to your marketing texts which go right into your inbox
• Check metrics for incoming, outgoing and missed calls for day, week, month
• Look at your team’s performance through metrics – Total Answered Calls, Avg. Answered Call Duration, Total Outgoing Calls, Avg. Outgoing Call Duration

How Emitrr Stands Out From Other Alternatives?

Emitrr Offers the best of all the VOIP, Texting Features along with top-notch customer support and more. Let’s have a look at how Emitrr’s other offerings makes it the best VOIP choice for your business. 

• Excellent call quality – no delays, no call drops
• Transparent pricing – no hidden charges
• 24/7 Human Support – Via Text, Email and Phone
• Centralized platform for texting and calling with a single number
• Make the switch and enjoy 24/7 support via text, email, and phone. Don’t feel stuck again
• Free onboarding and training support for all the plans
• 1000+ CRM integrations to automate workflows

Conclusion

With Emitrr, your transition is synonymous with seamless execution, expert guidance, and access to advanced features that fuel your business growth. Equipped with all the insights, the moment has come to seize this opportunity. If you’re a Vonage user seeking enhanced capabilities, competitive pricing, 24/7 customer support, and an escape from software glitches, the choice is crystal clear – embrace Emitrr for a future of smooth communication.

Book a Demo, now! 

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