Top 10 Vonage Alternatives For Your Business

Introduction

In today’s business world, effective communication is absolutely crucial. With the rise of digital technology, our world has changed dramatically, bringing us closer together than ever before. Among the various ways to communicate, VOIP and text messaging have become a top choice. While there’s a well-known platform like Vonage that many businesses use for VOIP, it’s important to remember that popularity doesn’t always mean it’s the best choice. Some Vonage users have voiced concerns about limitations and problems. These issues include missing features like persistent software glitches, frequent outages, and a complicated dashboard that’s hard to navigate. Thankfully, there are now many other alternatives available that offer better features and reasonable prices.

In this blog, we’ll help you explore the best options to replace Vonage for your business. We’ll break down the strengths of each platform, making it easier for you to decide which one suits your needs. We’ll assist you in finding the most suitable VOIP alternative, one that not only bridges communication gaps but also enhances your overall customer experience.

What is Vonage?

Vonage is a cloud communication platform that delivers Voice over Internet Protocol (VoIP) and other communication services to businesses and individuals. Its communication solutions cover voice calls, video conferencing, messaging, and APIs that can be integrated into applications to add communication features.

Vonage Features

• Call forwarding – Redirect incoming calls to another number or device seamlessly.
• Call routing – Automatically route calls to the right team or individual.
• Call screening – Identify callers before answering and filter unwanted calls.
• Visual voicemail – Access and manage voicemail messages via a visual interface.
• Voicemail-to-email transcription – Convert voicemail messages into text and send them to your email.
• Call conferencing – Enable group audio calls with multiple participants.
• Virtual receptionist (IVR) – Use an automated system to greet and guide callers.
• Shared call appearance – Allow multiple devices to share the same phone number.
• Call parking – Put calls on hold and retrieve them from another device or extension.
• Mobile and desktop apps – Make and receive calls using apps on your phone or computer.
• Hot desking – Allow employees to log in to any phone in the office to use it as their own.
• SMS/MMS messaging – Send text messages and multimedia files to customers.
• Group messaging – Communicate with multiple recipients in a single thread.
• Message tracking – Monitor the status and delivery of sent messages.
• SMS-to-email integration – Receive text messages directly in your email inbox.
• HD video and audio quality – Host virtual meetings with crisp video and sound.
• Screen sharing – Share your screen during meetings for presentations or collaboration.
• Meeting recording – Record virtual meetings for later review or sharing.
• Virtual backgrounds – Customize your video meeting background to maintain privacy or branding.
• WhatsApp and Facebook Messenger integration – Connect and engage with users via popular messaging apps.
• Two-factor authentication (2FA) – Add a layer of security by verifying user identity via phone or text.
• Intelligent call routing – Direct calls based on predefined criteria or caller intent.
• Omnichannel support – Manage communication across voice, chat, email, and social channels.
• Real-time analytics and reporting – Access live insights and performance metrics.
• CRM integrations – Connect with tools like Salesforce or HubSpot for streamlined workflows.
• Call recording – Record calls for training, compliance, or reference.
• Interactive Voice Response (IVR) – Use automated menus to improve call handling efficiency.
• Call monitoring – Supervise live calls for training or quality assurance.
• Performance dashboards – View detailed analytics to track team productivity and performance.
• Call volume reports – Generate summaries of incoming and outgoing call traffic.
• Real-time tracking – Monitor live activity across communication channels.
• Call encryption – Secure voice and data communications to protect sensitive information.
• Custom hold music – Personalize music or messages that play while callers are on hold.
• Call queues – Manage high call volumes by placing callers in a waiting queue.

Vonage Pros & Cons

Vonage Pros

• Simple Setup: The installation process is quick and hassle-free.
• Diverse Features: Equipped with a wide array of functionalities to cater to different business requirements.

Vonage Cons

• Poor Customer Support: Users have reported slow and unhelpful responses from the support team.
• Limited Compatibility: Integration with certain third-party tools and platforms is not seamless.
• Challenging Interface: The platform’s design can be difficult to navigate and may not be user-friendly for everyone.
• Mandatory Long-Term Contracts: Users are required to sign lengthy contracts, which might feel restrictive.
• High Costs: The service can be more expensive compared to other available alternatives.

Vonage Pricing

Vonage offers different pricing options: 

• Mobile: $19 per user per month
• Premium: $29 per user per month
• Advance: $39 per user per month

Vonage Integrations

Vonage integrates with various CRM tools, including:

• Salesforce Sales Cloud
• LiveAgent
• Microsoft Outlook
• Google Contacts
• QuickBooks Online Advanced
• Pipeline CRM
• Textline
• TenFold
• And more!

Vonage Customer Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)

Vonage Ratings

• Capterra: 4.0/5
• G2: 4.3/5

Vonage Reviews

“Disappointing SMS Services and Poor Customer Service from Vonage”

“Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas and apathetic. I’m screaming into the void”

Source: Capterra

Why Do Businesses Seek a Vonage Alternative?

While Vonage has been a popular choice for businesses seeking comprehensive communication solutions, there are instances where customers have found it difficult to continue with Vonage. Whether due to limitations in features, issues with customer support, or scalability concerns, businesses may seek alternatives to Vonage to address their evolving communication needs.

• Bad customer support: Vonage’s customer support may not meet expectations, leading to frustration and difficulty in resolving issues effectively.
• Desktop app crashes frequently: Users may encounter frequent crashes when using Vonage’s desktop application, disrupting workflow and causing inconvenience.
• App often freezes: The Vonage app may experience frequent freezing, hindering smooth communication and productivity.
• Limited integrations: Vonage may have limited integrations with other software and tools, limiting its compatibility and functionality in certain business environments.
• Fake promises: Vonage may make promises or claims that are not fulfilled, leading to disappointment and loss of trust among users.
• Not easy to use: Vonage’s interface and features may not be intuitive or user-friendly, resulting in a steep learning curve and difficulties in navigation.
• Compulsory contract signing: Users may be required to sign compulsory contracts with Vonage, restricting flexibility and imposing long-term commitments.
• Poor call quality: Vonage’s call quality may be subpar, leading to unclear audio and frustrating communication experiences for users and customers.
• Non-reliable service: Vonage’s service may suffer from unreliability, causing disruptions and potentially impacting business operations.
• Call forwarding does not work: Users may encounter issues with Vonage’s call forwarding feature, leading to missed calls and communication delays.
• Don’t get notifications for missed calls or texts: Users may not receive notifications for missed calls or text messages on Vonage, potentially causing delays in responding to important communications.
• Gets stuck all the time, does not answer phone calls, drops calls on hold: Users may experience frequent issues with Vonage’s performance, including being stuck, unresponsive, and dropping calls unexpectedly, leading to frustration and inefficiency.

What To Look For In A Vonage Alternative?

Exploring these key features will allow you to make informed decisions that align with your business communication requirements and goals.

Pricing Plans

Understanding the pricing structure of alternatives will help you assess affordability and value for money. Look for transparent pricing plans that offer the features you need without hidden fees or unnecessary add-ons.

Ease of Set Up

A user-friendly setup process ensures a smooth transition to the new communication platform, minimizing downtime and disruption to operations. Seek alternatives with intuitive interfaces and straightforward setup instructions. 

Customer Support

Reliable customer support is essential for resolving issues quickly and maximizing the benefits of the chosen communication solution. Prioritize alternatives with responsive support teams that offer multiple channels of assistance, such as live chat, phone support, and comprehensive online resources.

Scalability

As business grows and evolves, your communication needs may change. Look for Vonage alternatives that offer scalability, allowing you to easily adjust features, users, and resources to accommodate future expansion without significant downtime or additional costs.

Security

Protecting sensitive business data and communication channels is very crucial in today’s changing times. Choose alternatives that prioritize security measures such as encryption, multi-factor authentication, and regular security updates to safeguard against cyber threats and data breaches.

Integrations

Seamless integration with existing CRMs/EHR/EMR/PMS and software enhances workflow efficiency and productivity. Evaluate Vonage alternatives that offer a wide range of integrations with popular business applications, and CRM systems.

10 Best Vonage Alternatives

1. Emitrr
2. Viber
3. GoTo Connect
4. Zoom
5. Mitel
6. MirrorFly
7. Aircall
8. Dialpad 
9. 8×8
10. Grasshopper
    

1. Emitrr

Emitrr offers the best communication platform with VOIP and texting features at its core. Whether it’s making VoIP calls or sending texts on the go, Emitrr has your back for seamless communication. Our cutting-edge texting features and user-friendly interface make staying connected effortless. 

Emitrr Features

• Manage Incoming Calls with Call Trees: Create organized call flows to seamlessly direct callers to the appropriate department or individual.
• Efficiently Route Calls to Teams with Call Groups: Set up call groups that allow incoming calls to reach specific teams or groups of employees sharing extensions.
• Assign Unique Extensions for Teams or Employees: Simplify communication by providing dedicated extensions for each team or individual.
• Customize Call Routing Rules for Teams: Define personalized call handling rules for each call queue based on team priorities and availability.
• Configure After-Hours and Business Hours Settings: Set distinct call management preferences for business hours and off-hours to ensure effective call handling at all times.
• Enable or Disable Call Recording: Control call recording settings to automatically capture or disable call recordings as per your business needs.
• Set Up Call Forwarding for Individual Users or Extensions: Define call forwarding rules to redirect calls when employees are unavailable or busy.
• Easily Add Numbers, Teams, or Office Locations: Expand your VoIP setup effortlessly by adding new numbers, team members, or locations as your business grows.
• Access Emitrr’s Cloud Phone System Anywhere: Leverage a cloud-based phone system to ensure uninterrupted communication on desktop or mobile devices.
• Simplify Internal Communication with Direct Dial Extensions: Streamline communication between team members with direct dialing through extensions.
• Leverage Advanced Analytics for Performance Insights
  Monitor critical metrics like missed calls, average handling time, and response times to improve team efficiency.
• Send Automated Texts for Missed Calls: Never miss an opportunity—automatically notify customers via text whenever their call goes unanswered.
• Request Reviews Through SMS: Easily gather customer feedback by sending review requests via text messages.
• Send Bulk or Group Text Messages: Reach multiple customers simultaneously with group messaging or mass texting campaigns.
• Allow Customers to Schedule Their Own Appointments: Provide convenience by enabling customers to book appointments online anytime.
• Launch SMS Marketing Campaigns: Create and execute targeted text marketing campaigns to drive engagement and promote your services.
• Schedule Text Messages in Advance: Plan your messages ahead and send them at the most effective times to optimize customer reach.
• Assign Conversations with Notes for Context: Delegate customer inquiries to team members and include detailed notes to ensure seamless follow-up.
• Engage in Personalized One-on-One Conversations: Build customer relationships through direct two-way texting. 
• Engage in Secure Messaging: Communicate safely with encrypted text messaging to ensure privacy and confidentiality.

Emitrr Pros

• Superior call quality: Experience clear and uninterrupted audio for smooth communication.
• User-friendly interface: Benefit from a simple, easy-to-use platform designed for effortless navigation.
• Enhanced texting features: Leverage advanced messaging tools for personalized and effective communication.
• Reliable customer support: You can count on prompt and expert assistance from a dedicated support team.

Emitrr Cons

• More advanced VoIP features are yet to be launched. 

Emitrr Pricing

• For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Ratings

• Capterra – 4.8 / 5
• G2 – 4.7 / 5

Emitrr Reviews

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

2. Viber

Viber is a widely used messaging and calling app that offers free communication services. With its easy-to-use interface and various features, Viber allows users to connect through text, voice, and video calls. In the next section, we’ll explore Viber’s features and benefits, making it easy to understand how it can enhance your communication experience, whether for personal or business use.

Key Features Of Viber

• Chat/Messaging: Viber allows users to send text messages, stickers, and multimedia files, facilitating seamless communication between individuals and groups.
• Live Chat: With Viber’s live chat feature, users can engage in real-time conversations with friends, family, or businesses, enhancing immediacy and responsiveness.
• Multi-Channel Communication: Viber supports multiple communication channels, including text messaging, voice calls, and video calls, providing users with versatile options for staying connected.
• Personalization: Viber offers personalized experiences through features like customizable chat backgrounds, stickers, and user profiles, allowing users to express themselves uniquely.
• Reporting/Analytics: Viber provides reporting and analytics tools that enable businesses to track communication metrics, analyze user engagement, and gain insights into performance.
• Video Support: Viber supports high-quality video calls, allowing users to connect face-to-face with friends, family, or colleagues, regardless of their location.
• Batch Communications: Viber’s batch communications feature enables businesses to send messages to multiple recipients simultaneously, streamlining communication efforts and reaching a broader audience efficiently.

Viber Pros

• Good for basic communication: Perfect for handling straightforward and essential communication tasks with ease.
• Connects you with your customers: Enables seamless interaction, keeping you engaged and connected with your customers.

Viber Cons

• Call doesn’t end even if you hang up: Users may experience instances where calls fail to terminate even after hanging up, leading to confusion and potential privacy concerns.
• Cannot block calls from unknown numbers: Viber lacks the ability to block calls from unknown or unidentified numbers, potentially resulting in unwanted interruptions and spam calls.
• Call quality deteriorates with network: Users may encounter deteriorating call quality, such as dropped calls or audio distortion, particularly in areas with poor network coverage or congestion.
• No option for blocking contacts: Viber does not provide an option to block specific contacts, leaving users vulnerable to unwanted communication or harassment from individuals they wish to avoid.

Viber Pricing

Viber provides services for both personal and business use, with pricing tailored to specific needs:

• Viber for Personal Use: Completely free to use.
• Viber Out: Pay-as-you-go rates begin at approximately $0.01 per minute, depending on the country. Additionally, subscription plans are available for certain countries or regions, starting at about $5.99 per month, offering unlimited calls to selected destinations.

Viber Integrations

Viber offers integrations through Zapier.

Viber Customer Support Channels

• Chat

Viber Ratings

• Capterra – 4.4 / 5
• G2 – 4.7 / 5

Viber Reviews

“Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used.”

“It is very easy to use, convenient and beginner-friendly and the settings are amazing and the design is very good and visually appealing.”

Source: Capterra

3. GoTo Connect

GoTo Connect is a virtual phone system designed for small businesses and entrepreneurs. GoTo Connect is a cloud-based phone system that centralizes interactions and elevates customer experiences. The users can easily manage their communication needs, keep personal and professional calls separate, and stay connected with clients. 

Key Features Of GoTo Connect

• Unified Communications: GoTo Connect combines voice calling, video conferencing, messaging, and collaboration tools into one platform for streamlined communication.
• Scalability and Flexibility: Easily scale up or down to adapt to changing business needs without hassle.
• Reliability and Call Quality: Enjoy crystal-clear voice calls and smooth video conferencing experiences with reliable performance.
• Advanced Call Management: Efficiently handle calls with features like call routing, auto-attendant, call forwarding, and voicemail management.
• Integration and Compatibility: Seamlessly integrate with popular business applications for enhanced productivity and collaboration.

GoTo Connect Pros

• Simple and clean: Designed with a straightforward and clutter-free interface for ease of use.
• Good voice communication: Delivers high-quality audio for clear and reliable conversations.
• Easy UI: Features an intuitive user interface that makes navigation effortless for everyone.

GoTo Connect Cons

• Limited Customization: Users may find GoTo Connect lacks extensive customization options, limiting the ability to tailor the platform to specific business needs.
• Complex Setup: Setting up GoTo Connect may be complex for some users, requiring technical expertise or assistance to configure effectively.
• Occasional Connectivity Issues: Users may experience occasional connectivity issues or downtime, impacting the reliability of the service.
• Cost: Some users may find GoTo Connect to be relatively expensive compared to other VOIP solutions, especially for smaller businesses or startups with limited budgets.
• Customer Support: Users may encounter challenges with customer support responsiveness or effectiveness, leading to delays in issue resolution or inadequate assistance.
• Limited Features: While GoTo Connect offers a comprehensive set of communication tools, some users may find it lacks certain advanced features or capabilities available in competing platforms.
• Compatibility Issues: Users may experience compatibility issues with certain devices or operating systems, limiting the accessibility and usability of the platform.

GoTo Connect Pricing

GoTo Connect offers flexible pricing plans. Here’s an overview of the pricing:

• Basic Plan – Starting at $19.99 per user/month (billed annually)
• Premium Plan – Starting at $24.99 per user/month (billed annually)
• Enterprise Plan – Starting at $39.99 per user/month (billed annually)

GoTo Connect Integrations

GoTo Connect Integrations include:

• Zoho
• Google
• MailChimp
• Zapier
• Salesforce
• And more!

GoTo Connect Customer Support Channels

• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat
• FAQs/Forum
• 24/7 (Live rep)

GoTo Connect Ratings

• Capterra – 4.5 / 5
• G2 – 4.4 / 5

GoTo Connect Reviews

“The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it.”

“I like that you can customize it to do almost anything that you want. It has great flexibility and we as an organization have control on how we want to use it.”

Source: Capterra

4. Zoom

Zoom’s VOIP capability allows users to make voice calls over the internet, eliminating the need for traditional phone lines. With VOIP, users can easily connect with others through Zoom’s platform using only an internet connection and a device, such as a computer or smartphone. This feature provides flexibility and convenience, enabling users to communicate with colleagues, friends, and family members from anywhere in the world without incurring additional phone charges. Additionally, Zoom’s VOIP functionality ensures clear and reliable audio quality, enhancing the overall communication experience for all participants.

Key Features Of Zoom

• Access Controls/Permissions: Customize access levels and permissions to ensure secure meetings and restrict unauthorized participants from joining.
• Alerts/Notifications: Receive timely alerts and notifications for upcoming meetings, chat messages, and other important updates.
• Call Conferencing: Host audio and video conferences with multiple participants, facilitating seamless collaboration and communication.
• Call Recording: Record calls and meetings for future reference, training purposes, or compliance requirements.
• Contact Management: Easily manage and organize contacts within the Zoom platform, making it simple to connect with colleagues and clients.
• Mobile Access: Access Zoom’s features and functionality on the go with mobile apps for smartphones and tablets, ensuring flexibility and productivity.
• Video Conferencing: Engage in high-quality video conferences with crystal-clear audio and HD video, enabling face-to-face interactions regardless of location.

Zoom Pros

• Good for online meetings: Provides a reliable platform for hosting virtual meetings with ease.
• Phone setup is pretty easy: Offers a straightforward process for quick and hassle-free phone configuration.

Zoom Cons

• Confusion Figuring Out Features: Users may encounter confusion or difficulty navigating Zoom’s extensive feature set, leading to inefficiency and frustration.
• Software Lags: Zoom’s software may experience delays or lags during meetings or when accessing features, impacting the user experience and productivity.
• Difficulty Connecting Calls: Some users may experience challenges when attempting to connect calls, resulting in disruptions and hindering effective communication.
• Poor Customer Support: Users may find Zoom’s customer support lacking in responsiveness or effectiveness, making it difficult to resolve issues or receive assistance when needed.
• Confusing Set-Up Process: The set-up process for Zoom may be confusing or unclear for some users, potentially leading to errors or difficulties in configuring settings.
• Unclear Call Routing and Functions: Understanding and configuring call routing and other functions within Zoom may be challenging for users, resulting in inefficiencies and misconfigurations.
• False Promises from Sales Team: Users may encounter issues with the sales team making promises that are not fulfilled, leading to disappointment and dissatisfaction with the service.
• Over Reliance on Automated Call Routing: Zoom’s automated call routing system may have overly short response times, causing users to be disconnected before they can respond adequately.
• Limited Live Support for Business Plans: Despite being on a paid business plan, users may find that access to live support for troubleshooting setup issues is unavailable, causing frustration and delays.
• Complex Setup Process with No Live Support: Setting up Zoom may be overly complex, compounded by the absence of live support, making it challenging for users to configure the platform correctly.
• Failure of Sales Team to Respond: Users may experience difficulties in receiving responses from the sales team regarding upgrading to obtain live support or resolving setup issues.
• Refusal to Refund Uncompleted Installation: Users may face challenges with Zoom charging upfront for a year of service, failing to complete the installation, and refusing to provide refunds, leading to financial losses and dissatisfaction.
• Expense of Mobile Data Usage: Using Zoom on mobile data may be expensive, as it consumes data quickly, potentially resulting in additional costs for users.
• Basic Softphone and SMS Features: Zoom’s softphone and SMS features may be basic in functionality, lacking advanced capabilities that users may require for effective communication.
• Odd UI and Frequent Freezing: The user interface of Zoom may be perceived as odd or unintuitive, and the app may freeze often, disrupting workflow and usability.

Zoom Pricing

• Plans start at $120 per month.

Zoom Integrations

• Docebo
• Desk Manager
• Paperbell
• servis.ai
• LiveHelpNow
• Zoom Rooms
• CDR Call Reporting for Cisco

Zoom Customer Support Channels

• Email/Help Desk
• Phone Support
• 24/7 (Live representative)

Zoom Ratings

• Capterra: 4.6
• G2: 4.5

Zoom Reviews

“I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection.“

“Consumes a lot of battery power, this is a problem if you are remote in a location without power.”

Source: Capterra

5. Mitel

Mitel is a cloud-based phone system designed to simplify communication for businesses. With its easy-to-use interface and essential features like call forwarding and voicemail transcription, it helps teams stay connected and productive. 

Key Features Of Mitel

• Unified Communications: Mitel offers a comprehensive suite of communication tools, including voice calling, video conferencing, instant messaging, and collaboration features, all integrated into one platform for streamlined communication.
• Scalability and Flexibility: Mitel VOIP solutions are highly scalable, allowing businesses to easily add or remove users, adjust features, and expand to new locations as needed without disruption.
• Reliability and Call Quality: Mitel prioritizes reliability and call quality, delivering crystal-clear voice calls and smooth video conferencing experiences with minimal disruptions, even in high-traffic environments.
• Advanced Call Management: Mitel provides robust call management features, including call routing, auto-attendant, call forwarding, voicemail management, and interactive voice response (IVR) systems, empowering businesses to optimize call handling and improve customer service.
• Integration and Compatibility: Mitel seamlessly integrates with popular business applications and tools, such as CRM systems, helpdesk software, and productivity suites, enabling seamless collaboration and centralization of communication data.

Mitel Pros

• Basic and simple UI: Features a clean and uncomplicated interface for a user-friendly experience.
• Customization options available: Offers flexible settings that allow you to personalize the interface to suit your preferences.

Mitel Cons

• Complexity: Mitel’s system can be complex to set up and configure, requiring technical expertise and possibly third-party assistance.
• Cost: Mitel solutions may be relatively expensive compared to other VOIP providers, especially for small to medium-sized businesses with limited budgets.
• Customer Support: Some users may encounter challenges with Mitel’s customer support, including slow response times or difficulty reaching knowledgeable representatives.
• Limited Customization: Mitel’s offerings may have limited customization options, restricting users’ ability to tailor the platform to their specific business needs.
• Legacy Systems: Businesses using older Mitel systems may face challenges with compatibility and integration when upgrading to newer VOIP solutions.
• Vendor Lock-in: Users may feel locked into the Mitel ecosystem, making it difficult to switch to alternative providers or migrate to different platforms in the future.
• Training Requirements: Mitel’s features and interface may require training for users to fully utilize, potentially adding to onboarding time and costs for businesses.

Mitel Pricing

• $69 Per User Per Month

Mitel Integrations

• Microsoft Teams 
• Salesforce
• Zendesk
• Talkative

Mitel Customer Support Channels

• Phone Support
• Live Chat
• Email Support
• Knowledge Base

Mitel Ratings

• Capterra: 4.2
• G2: 3.8

Mitel Reviews

“Too Cumbersome to Consider”

“Extremely Useful Business VoIP”

Source: G2

6. MirrorFly

MirrorFly is one of the best alternatives for Vonage to replace in-app messaging and calling with white-label chat software. As it offers both SaaS and self-hosted chat, this platform gives complete control over features, deployment, and pricing. As MirrrorFly offers 1000+ messaging and voice call features, this will be the best choice for enterprises for the following reasons.

Key Features of MirrorFly

• In-App Chat: MirrorFly’s chat API allows you to integrate into an existing app and experience instant messaging, upload and send huge files, group texts, and more.
• Omnichannel Communication: With self-hosted messaging, MirrorFly offers high-quality voice calls and video conferencing in unlimited 1:1 and group calls.
• Customization: This white-label messaging app allows developers to customize features and visual appearance to reflect brand aesthetics.
• Contact Center Features: For the best customer experience, MirrrorFly has built in IVR, call recording, call queuing, SIP/VoIP, call routing, and more.

MirrorFly Pros

• Unified communication channel: A single platform that integrates various communication methods like messaging, voice, and video to streamline interactions.
• 100% customization & flexible hosting: Full adaptability to tailor features and hosting options according to specific business needs.
• Low latency messaging and voice: Instant and uninterrupted communication through fast, real-time messaging and voice services.
• Dedicated developers support: A dedicated team of developers providing personalized technical assistance and solutions.
• Custom security: Tailored security measures to meet unique requirements and ensure data protection.

MirrorFly Cons

• No call recording as a security feature: The platform does not include call recording functionality, prioritizing privacy and security.
• MirrorFly doesn’t provide Unity SDKs: MirrorFly does not offer Software Development Kits (SDKs) for Unity, limiting integration with Unity-based applications.

MirrorFly Pricing

• For SaaS: Essentials starts at $0.08/user/month
• For Self-hosted: One-time license fee and lifetime source code access.

MirrorFly Integration

• Salesforce
• Zoho
• HubSpot
• Google Drive
• Dropbox
• Paypal
• Zoom

MirrorFly Customer Support Channels

• Email Support
• Phone Support
• Live Chat
• Knowledge Base

MirrorFly Ratings

• Capterra: 5.0
• G2: 4.4

MirrorFly Reviews

“Got Our App Functional with Chat Real Quick and their Engineering Support was Commendable”

“Disastrous Implementation Services, Escalation to Management Fails”

Source: Capterra

7. Aircall

Aircall is a cloud-based business phone system, providing business VoIP services that allow teams to receive and make calls from anywhere. It offers functionality such as call routing, call center management, voicemail, and integration with popular customer relationship management tools: Salesforce, HubSpot, Zendesk, etc. Aircall helps improve communication, operations, and customer service by bringing all forms of communication into one platform.

Key Features of Aircall

• Call center management: Managing the daily operations of a call center, including staff coordination, workflow optimization, and performance tracking to maintain smooth operations.
• Call conferencing: Allowing multiple participants to join a single call for group discussions or team collaborations.
• Call queues: Managing incoming calls by placing them in a waiting line and routing them to available agents based on factors like priority or availability.
• Call recording: Recording phone conversations for future review, ensuring quality control, compliance, or providing training material.
• Real-time reporting: Offering live updates and insights on call performance and key metrics to support timely decision-making.

Aircall Pros

• Easy-to-use Interface: Aircall offers a straightforward and intuitive design that enables users to manage communications effortlessly.
• Strong Customer Support: Aircall’s support team is recognized for being responsive and well-informed, delivering effective solutions to customers.
• Efficient Call Management: With features like call routing, logging, and queue management, Aircall streamlines call handling for better operational performance.

Aircall Cons

• Restricted text messaging options: The platform provides a limited range of text messaging features, reducing its overall communication functionality.
• Higher pricing: The service is more expensive than some other alternatives, which might not suit users with tighter budgets.
• Long-term commitment: Users must sign extended contracts, which can limit their flexibility.
• Minimum user requirements: Some plans require a minimum number of users, making it less suitable for smaller businesses or teams.

Aircall Pricing

This platform offers several pricing plans:

• Essential: Starting at $29 per user/month 
• Professional: Starting at $49 per user/month 
• Custom (Enterprise): Custom pricing

Aircall Integrations

Aircall offers various integrations including:

• Slack
• HubSpot
• Shopify
• Salesforce
• Zapier
• Front
• and more!

Aircall Customer Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support

Aircall Ratings

• Capterra: 4.3/5
• G2: 4.3/5

Aircall Reviews

“Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.”

“Poor call quality, ridiculous pay terms and cancelation policy”

Source: Capterra

8. Dialpad

Dialpad is a cloud-based communication platform known for VoIP services, offering voice, video, and messaging capabilities, allowing businesses to make calls, host video meetings, send messages, and collaborate in real-time from a single interface. It is famous for its AI-driven features, including automatic transcription and call analytics, which help businesses improve their customer service and operational efficiency.

Key Features of Dialpad

• Call routing: Direct incoming calls to the appropriate department or person based on predefined criteria.
• Call monitoring: Listening to calls in real-time to ensure quality and offer assistance if needed.
• Call conferencing: Enabling multiple participants to join a call for group discussions and collaboration.
• Call recording: Recording calls for later review, training purposes, or compliance requirements.
• Call center management: Managing call center operations, including staff, performance metrics, and workflows.
• Voicemail: Allowing callers to leave voice messages when the intended recipient is unavailable.
• Custom IVR (Interactive Voice Response): Personalizing automated phone systems to guide callers through a tailored menu based on their needs.

Dialpad Pros

• Audio clarity: Delivers high-quality sound for both voice and video calls.
• AI-powered voice features: Utilizes AI to improve communication, such as transcribing calls and analyzing interactions.
• User-friendly design: An intuitive interface that simplifies setup and navigation for users.
• Accurate transcription: Offers reliable transcriptions of calls for easy access and record-keeping.

Dialpad Cons

• Integration challenges: Difficulties in connecting Dialpad with other software and systems.
• Limited functionality: Missing certain advanced features offered by competing platforms.
• Misleading marketing: The platform’s promotional materials may not accurately reflect the actual features or services available.
• Cancellation difficulties: Complicated or frustrating processes when trying to cancel the service.
• Unclear fees: Unexpected costs or charges that were not fully disclosed during the registration process.

Dialpad Pricing

Dialpad offers three pricing options:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with various CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho
• And more!

Dialpad Customer Support Channels

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Dialpad Ratings

• Capterra: 4.2/5
• G2: 4.4/5

Dialpad Reviews

“Tactics DO Not Sign UP-Beware Deceptive Sales”

“Overcharged for Months with No Resolution – Terrible Customer Service!”

Source: Capterra

9. 8×8

8×8 is a cloud-based communication platform that provides VoIP phone services, video conferencing, team messaging, and contact center solutions for businesses. It allows companies to manage voice, video, and messaging communications in one unified system. 8×8 integrates with many business applications such as CRM and helpdesk tools to improve collaboration and customer service. The features include call routing, analytics, reporting, and AI-powered capabilities that help businesses improve their communication and operational efficiency.

Key features of 8×8

• Automated Attendant: An automated system that greets and routes incoming calls to the correct department or individual.
• Call Center Management: Features designed to supervise, manage, and optimize call center operations for better efficiency.
• Call Conferencing: A functionality that allows several participants to join a single call for group discussions and collaboration.
• Call Logging: The practice of recording details of each call, including time, duration, and contact information.
• Call Recording Software: A tool that captures phone conversations for purposes such as quality control, training, or compliance.
• Call Routing: The process of directing calls to the appropriate agent or department according to set criteria.
• Mobile Access: The capability to use communication tools and services through mobile devices, offering flexibility and remote management.
• Online Voice Transmission: The method of sending voice data over the internet, typically using VoIP technology.
• IVR/Voice Recognition: Interactive Voice Response systems that leverage voice recognition technology to assist with call management and navigation.

8×8 Pros

• Ease of Use and Flexibility: 8X8 offers an intuitive hosted system that’s simple to set up and maintain, while delivering exceptional performance.
• Consistent Call Quality: The platform ensures clear, high-quality calls, maintaining superior voice clarity for each conversation.
• Powerful Features and Reliable Connectivity: 8X8 delivers robust communication features and stable connectivity, greatly enhancing business communication.
• Smooth Mobile App Integration: 8X8 seamlessly integrates VoIP handsets with mobile apps, providing a consistent and dependable communication experience.

8×8 Cons

• Poor Customer Experience: The service resulted in a frustrating customer experience with inadequate resolution.
• Unexpected Charges: Despite attempts to resolve the issue, the customer’s card was charged again the next month without any resolution.
• Unhelpful Automated Responses: The customer’s attempts to resolve issues via email led to automated replies that provided no useful assistance.
• Inadequate Support: The customer service team incorrectly blamed outdated phones for the issues, offering no viable solution.
• Subpar Support Service: Interactions with 8X8 support were frustrating and didn’t effectively resolve the problems.
• Ongoing Billing Problems: Recurring charges continued even after the customer tried to fix the issue.
• Ineffective Automated Replies: Automated emails failed to provide meaningful support and didn’t address the customer’s concerns.
• Incorrect Diagnosis and Unresolved Issues: Support agents misidentified the problems as outdated devices, preventing proper resolution.

8X8 Pricing

• The 8X8 platform offers different subscription packages. The basic package starts at $24 per month for limited features. 

8X8 Integrations

8X8 integration options include: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8X8 Support Channels

• 24/7 (Live rep)
• Chat
• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support

8X8 Ratings

• Capterra:  4.0 / 5
• G2:  4.0 / 5

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

10. Grasshopper

Grasshopper is a virtual phone system for small businesses and entrepreneurs. It offers call forwarding, voicemail transcription, custom greetings, and the ability to manage multiple phone lines all through an easy-to-use interface. It allows businesses to maintain a professional phone system without needing a traditional landline or complex infrastructure, so users can manage calls from their mobile devices or computers.

Key Features of Grasshopper

• Call Center Management: Managing the operations of a call center, including staffing, performance monitoring, and ensuring efficient workflow.
• Call Conferencing: Allowing multiple participants to join a single call for discussions or meetings.
• Call Logging: Recording details of calls such as time, duration, and participants for tracking and analysis purposes.
• Call Monitoring: Observing live calls to ensure quality control and offering support when needed.
• Call Routing: Directing incoming calls to the right team member or department based on predefined criteria or availability.
• IVR (Interactive Voice Response): A system that automatically answers calls and offers a menu of options for callers to navigate through via voice or keypad input.

Grasshopper Pros

• User-Friendly: The platform is intuitive and easy to navigate, simplifying call and message management.
• Cost-Effective: Grasshopper provides affordable pricing, making it a budget-friendly option compared to other communication platforms.

Grasshopper Cons

• Limited Features: The platform lacks certain advanced features that may be necessary for more complex business needs.
• Outdated Messaging Tools: Grasshopper’s messaging features are not as modern or feature-rich as those offered by some competitors.
• Subpar Customer Support: Customers have reported disappointing support experiences, including delays and insufficient assistance.

Grasshopper Pricing

• Starts at $14 

Grasshopper Integrations

This OpenPhone replacement integrates it with various third-party software:

• Zapier
• LiveChat
• Google Voice
• Smith.ai
• Kunversion+
• SkyCiv Structural 3D
• Bitium
• FirePoint
• Ingrid Cloud

Grasshopper Customer Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Phone Support
• Knowledge Base
• Email/Help Desk
• Chat

Grasshopper Ratings

• Capterra – 4.3 / 5
• G2 – 4.0 / 5

Grasshopper Reviews

“We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should.”

“Stay away. There are much better products out there.”

Source: Capterra

What Makes Emitrr The Best Vonage Alternative?

Emitrr is your go-to solution for boosting customer communication and experiences through VOIP and Text Messaging. Packed with a range of features and over 1000 integrations for automated tasks, it’s a rising star on review platforms like Capterra, G2, and Software Advice.

Unlike other options, Emitrr goes above and beyond VOIP features. Perfect for businesses aiming to save 100+ manual hours, 3x their team productivity, and supercharge lead conversion by 10x. Experience the future of customer communication and engagement with Emitrr.

With Emitrr you can – 

• Access Emitrr’s cloud phone on any desktop or app unlike legacy phone systems. This will help you receive and make calls from anywhere and everywhere. 
• You can sync with internal team members using extensions with direct dial.

• You can delight customers with advanced call routing/trees, call queues, extensions, transfers, and a lot more
• Record your calls, make notes to monitor call quality, usage, and more
• Move beyond stand-alone phone systems with the power of text, web chat, group chats, bulk SMS, automation, and a lot more

• Never miss a call with automated missed call-to-text capabilities
• Allow customers to respond to your marketing texts which go right into your inbox
• Check metrics for incoming, outgoing and missed calls for day, week, month
• Look at your team’s performance through metrics – Total Answered Calls, Avg. Answered Call Duration, Total Outgoing Calls, Avg. Outgoing Call Duration

Learn more about what our customers have achieved through Emitrr:

How Emitrr Stands Out From Other Alternatives?

Emitrr Offers the best of all the VOIP, Texting Features along with top-notch customer support and more. Let’s have a look at how Emitrr’s other offerings makes it the best VOIP choice for your business. 

• Excellent call quality – no delays, no call drops
• Transparent pricing – no hidden charges
• 24/7 Human Support – Via Text, Email and Phone
• Centralized platform for texting and calling with a single number
• Make the switch and enjoy 24/7 support via text, email, and phone. Don’t feel stuck again
• Free onboarding and training support for all the plans
• 1000+ CRM integrations to automate workflows

Which Industries Are Catered By Emitrr?

Healthcare Industry

Emitrr serves various industries with its robust features and one of the sectors is healthcare. It streamlines day-to-day manual work like online appointment scheduling, follow-up, appointment reminders, and a lot more. It not only helps in streamlining the workflow but also caters to reducing the no-show rates by regularly engaging with the patients and when it comes to adhering to rules it comes on top as it is a HIPAA-compliant platform that can change the way how the healthcare industry operates. From dentists, and surgeons to veterinary it serves each healthcare professional. 

Wellness Industry

The diverse needs of the wellness industry are catered by Emitrr. Spas, salons and fitness centers leverage Emitrr for appointment scheduling, reminders, post-visit feedback collection, automated membership reminders, and customer engagement. . 

Real Estate

In real estate sector, Emitrr helps in simplifying the communication with clients. Property management organizations leverage Emitrr for various purposes such as automating  tenant communications, coordinating maintenance schedules, gathering feedback to improve property management and more that helps in building lasting relationships with clients. 

Education

In schools and universities, effective communication is required to keep parents and students informed. They utilize Emitrr for various purposes which include announcements of any events or holidays, fee payment reminders, sending urgent updates about emergencies, and more!! 

Legal Services

It is necessary for Law firms to handle client communications efficiently while safeguarding confidentiality. Emitrr offers tools such as appointment scheduling, case progress updates, feedback collection, and other features to streamline and enhance client communication management.

Home Services

Emitrr equips home service providers with essential tools to streamline their operations and keep clients updated. With Emitrr, they can automate appointment scheduling and reminders, notify clients about upcoming or overdue services, and gather feedback once a service is completed.

Automotive Industry

Emitrr changes customer communication for automotive businesses to ensure 

smooth operation. Car dealerships can use Emitrr to notify customers about vehicle servicing or inspections, gather feedback to enhance service quality, send reminders for upcoming appointments or insurance renewals, share promotional offers for trade-ins or new purchases, and much more!

FAQs

Conclusion

With Emitrr, your transition is synonymous with seamless execution, expert guidance, and access to advanced features that fuel your business growth. Equipped with all the insights, the moment has come to seize this opportunity. If you’re a Vonage user seeking enhanced capabilities, competitive pricing, 24/7 customer support, and an escape from software glitches, the choice is crystal clear – embrace Emitrr for a future of smooth communication.

Book a Demo, now!