10 Best VoIP Phone System for Small Businesses

Introduction

Are you a small business owner looking to take your customer communication to the next level without spending too much? If yes, then we have found some of the best VoIP phone system for small businesses that you will love.

VoIP phone system can be accessed from anywhere, anytime. They’re perfect for those constantly on the move or anyone needing to connect with customers or vendors worldwide without spending too much. Keep on reading as we discuss in detail the benefits of VoIP, what exactly VoIP is, etc. Before we take a deep dive, let’s have a quick glance at the list of small business phone systems that we have discussed in detail below: 

What is a VoIP Phone System For Small Businesses?

A VoIP phone system for small businesses is a cloud-based service that allows businesses to make and receive calls over the Internet. Because the calls are routed through the Internet instead of traditional phone lines, they offer a highly cost-effective solution for making calls. Also, VoIP phone software can be installed on your PC as well as on your phone, which makes it easy for you to communicate with your customers on the go. The best part is VoIP comes with plenty of features such as call transfer, voicemail summary, CRM integration, call recording, and much more, allowing you to take your small business customer communication to the next level. 

Features to look for in a Phone System for Small Business

Have a look at the features that you must look for in a VoIP phone system for small businesses:

• Call forwarding: Divert incoming calls automatically from your past business phone number to a new VoIP device. 
• Call recording: Record calls in a single click and access them to monitor call quality and adherence or to take notes. 
• Call encryption and security: Call encryption ensures that your customer conversations remain private and secure. 
• Conference calling: Allows multiple people to join your call using just one line for seamless team communication. 
• Mobile integration: Integrates your small business VoIP with your phone and start taking calls anywhere, anytime. 
• Users & extensions: Use this feature to add or remove users and their extensions and configure different user settings to assign extensions and match specific roles. 
• Call transfer: Use this to transfer a live call to another number. 
• Analytics dashboard: Get detailed analysis on important calling metrics such as total calls made, calls answered, missed calls, average handle time, etc. 
• CRM integration: Look for CRM integration in a small business VoIP phone system so that you and your team can access customer information and other details efficiently. 
• Voicemail transcripts and summaries: Use this feature to get call summaries instead of wasting time listening to the entire call. 
• Call queues: Look for this feature to inform callers in the queue about how many callers are ahead and when they can expect the call to be answered.
• Toll-free numbers: Give your customers the option to call you without incurring any charges with toll-free numbers. 
• Auto attendant: A growing small business can look for an auto attendant feature as well to ensure that all calls are answered and directed to the right person or department with an auto attendant. 
• AI integration: AI is an emerging trend, and different VoIP service providers may integrate it differently, so this is another feature that you can look for. 

Benefits of Small Business Phone System

VoIP for small business saves cost

The biggest advantage of using a VoIP phone system for small businesses is that it costs way less than traditional phones. Unlike landline phones, VoIP does not require any hardware or installation of telephone lines. Since VoIP calls are made via the internet, it costs you a lot less, no matter if you are making the call nationally or internationally. Additionally, adding more extensions or lines is also cheaper with VoIP. 

Business VoIp phone service offers flexibility 

As a small business owner, you probably are always on the go, handling a lot of things on your own, so having a virtual phone system that you can access on your phone could be a game changer for you. And as opposed to a landline that keeps you tied to your desk, a VoIP phone service can be installed right on your phone, giving you the flexibility to connect with customers and vendors from anywhere. 

Small business voip can integrate with CRM tools

A VoIP business phone system can be integrated with various CRM tools such as Salesforce, Hubspot, Mailchimp, etc., depending on your VoIP service provider. This integration makes it possible for you to access customer information and their purchase history for quick, efficient, and customized communication. 

VoIP phone systems are more efficient 

With landlines and normal cell phones, you can only do so much. But with a VoIP phone system, you can add more extensions, create an IVR menu, get a call summary, send automated text upon missing a call, and so much more! These extra features that come with VoIP solutions can help simplify and improve communication with your team, customers, and vendors. 

VoIP system are easy to scale 

Your small business may take off any day, and your landline or cell phone can never cope up with your growing business needs. Be it resolving customer issues, getting in touch with vendors, or accommodating more customer calls, with a VoIP for small businesses, you can easily scale or downscale and cater to the call volume of your small business. 

Who needs a VoIP Phone System?

VoIP for Home Service Business

VoIP phone systems can be a game changer for home service businesses. Such small business owners can use it to communicate internally with the team members or to communicate with clients. Since a home service business requires you to always be on the go, you cannot be tied to your desk with a landline phone. Be it getting on a conference call, transferring the call to a more relevant person, recording call conversations, etc., there is so much that you can do from anytime anywhere, with a VoIP phone. 

VoIP for Healthcare 

If you have just started out your healthcare practice and run a therapy clinic, outpatient clinic, or any other, then a healthcare VoIP system can help you immensely in improving patient communication. VoIP system allows you to integrate your PMS/EHR software, using which you can access patient information in seconds during a live call. You can record conversations for future references, get call transcripts to save time, park a live call and take another live call and much more!

VoIP for Real Estate Business

Real estate business owners are also always on the go; they constantly need to interact with their clients, teammates, etc., to share property updates and other information. And so, with the help of a VoIP phone for real estate, they can easily make unlimited calls from anywhere, anytime, and take advantage of many features that it comes with.

VoIP for Small Non-Profits

Non-profits usually run on a tight budget, and constant communication with members could cost a lot if they use a landline or normal cell phone. Since VoIP service costs less, non-profits can majorly benefit from nonprofit VoIP systems in this regard and end up saving a lot of money in the long run.  

VoIP for Legal Practices

Legal practitioners can utilize VoIP to communicate with their clients, teams, and others on the go. They can record calls, make transfers, get on a conference call, and do so much with the help of a VoIP system for law firms.

VoIP for Marketing Agencies

Running a small marketing agency? Keeping track of calls, integrating the VoIP system with your CRM or any other third-party tool, etc., can help immensely in improving your communication with your clients or team members at a very affordable cost. 

VoIP for Retail Stores 

If you are running a small e-commerce business, then having a VoIP system can help you save a lot of cost and time spent on communication with customers and vendors.   

How to Choose a Small Business VoIP Phone System?

Here’s a quick guide on how to choose the best small business VoIP system: 

Comprehensive VoIP features

Make a list of VoIP features that you absolutely need for your small business. This could include call transfer, call forwarding, call recording, and call routing features, among others. Once you have a clear idea of what you need and what can be skipped, it will get easier to narrow down your options. 

Pricing

The price of small business phone service can range from $20 – $200 per user. The price could be more or less depending on the number of users you have, the features you need, and the plan you choose. Along with this, also consider all kinds of associated costs such as price per user, add-ons such as toll-free minutes, VoIP hardware, plan upgrades, etc., to find the real cost of your VoIP service provider. 

Call quality

Having good call quality with high uptime is essential to offer the best experience to your customers. So make sure you read customer reviews and cross-check whether what the business VoIP service provider claims about their call quality is even true or not.  

Scalability 

Your small business might not always remain small. What if you want to start addressing customer queries with great support, what if you want to add more users to your phone line, what if you want to include texting capabilities as well? Make sure the phone system for the small business you choose can be scaled to meet your needs in the future. 

10 Best VoIP Phone System for Small Businesses

1. Emitrr
2. Dialpad
3. RingCentral
4. Ooma
5. Nextiva
6. 8×8
7. JustCall
8. CallHippo
9. Grasshopper 
10. Vonage

1. Emitrr

Emitrr Overview

Emitrr is one of the best VoIP phone systems for small businesses and our top pick among all options. This is because Emitrr offers superior call quality, 99.99% uptime, robust features, and security at a very affordable price. The software also comes with additional capabilities like SMS, reputation & review management, scheduling, etc., which you may add to your plan for a better workflow. Additionally, Emitrr offers exceptional customer service and also boasts a solid 5-star rating given by customers on Capterra for the same. Here’s a detailed overview of Emitrr: 

Emitrr Features

• Call forwarding: Redirect an incoming call to another extension or device.
• Users & extensions: Add, remove, assign, or edit extensions and determine the call-forwarding behavior of different users. 
• Call recording: Record phone calls for quality check and adherence purposes.
• Toll-free numbers: Let your customers call you for free.
• Call disposition: Label calls and add tags as per the call’s outcome.
• Call pop feature: Access call history and information of the caller during a live call to offer a customized experience. 
• IVR menu customization: Create your custom IVR menu with options to delete, edit, etc., as per your business needs. 
• Missed call text: Send automated text SMS to callers whose calls go unanswered.
• Mobile & Desktop app: Access your small business phone system on your desktop, mobile, laptop, etc., for greater flexibility.  
• Multi-location management: Manage and track the performance of your small business operations across multiple locations. 
• Simultaneous & sequential calls: Determine if the calls should go to your team in a sequence or simultaneously. 
• CRM integration: Integrate with your existing CRM tool to access caller information faster. 
• Set maximum caller wait time in queue: Set the maximum time callers need to wait for an available member.
• AI feature: Emitrr is also currently building AI features that will come in handy in improving call communication. 
• Voicemail to text: Convert voice calls into text to save time.

Here’s a quick video on how Emitrr’s Voicemail to text feature works:

Other communication features:

• Two way texting
• Group texting
• Inbox management
• Message transfer and more

Emitrr Pros

• No downtime: With Emitrr, you do not have to worry about poor downtime; the software is well-tested and offers 99.99% uptime for uninterrupted calling. 
• Easy-to-use VoIP features: Emitrr has a sleek dashboard, everything is pretty self-explanatory, and is extremely easy to use.  
• Excellent call quality: Emitrr offers HD-quality audio so that you can communicate with your customers flawlessly. 
• Easy dashboard set up & training: Setting up Emitrr and the software’s training process is quick and easy, allowing you to get started pretty quickly. 
• Seamless Integrations: This VoIP business phone system can be integrated with your CRM/EHR/PMS tools seamlessly. 
• Affordable & flexible pricing: Get access to a wide range of features and great value for money with Emitrr’s affordable and flexible pricing plans. 
• Plenty of features: This small business VoIP phone system comes with plenty of features not only for calling but also for texting, review management, and more, which you can add to your plan. 

Emitrr Cons

More VoIP features are coming soon!

Emitrr Pricing

Emitrr offers one of the most affordable phone systems for small businesses, with pricing plans starting at just $30 per month. 

Emitrr Integrations

Emitrr offers integrations with more than 1000 tools across different industries, such as home service businesses, real estate, etc., with tools like:

• MailChimp
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has an overall customer rating of 4.8/5 on Capterra and 4.7/5 on g2. Here’s what Emitrr’s customers are saying:

“They have built a powerful, easy to use web interface. The onboarding of our staff and contacts was excellent 3 Any issues we have had were addressed immediately and professionally by Emitrr staff.”

“I like that I can use it on the phone as well as my computer. I can call guests and owners from my cell using my work phone number.”

Source: Capterra 

Emitrr Support Channels 

• Phone: Call Emitrr at +1 (210) 941-4696
• Live chat: Chat with Emitrr’s live representatives
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS

2. Dialpad

Dialpad Overview

Dialpad is an AI-powered telephone system for small businesses designed for multiple kinds of industries, including real estate, retail, etc. Using Dialpad’s extensive features, such as voicemail drop, routing & online scheduling, among others, you can simplify customer communication for your small business. Dialpad also offers competitive pricing; however, call quality and call drop issues are its biggest drawbacks.  

Dialpad Features 

• Unlimited calling: Make unlimited calls with Dialpad’s business telephone service. 
• AI-powered call & voicemail transcriptions: Use Dialpad’s AI to get call summaries, to get call notes, and more. 
• HD voice: Interact with your small business customers in good quality audio with HD voice. 
• Multi-level auto attendant: Offer great customer service with multi-level auto attendant. 
• Extensions: Add extensions and users as your small business grows with a small business phone system. 
• Call forwarding: Redirect an incoming call to another extension or device.
• Hold queues: Puts callers on hold in a virtual queue. 
• Contact syncing: Sync your contacts and their information by integrating with your existing CRM tools. 

Pros of Dialpad

• User-friendly interface: Dialpad has a very sleek design, and the dashboard is intuitive, making it very easy for users to get a hang of this small business VoIP phone system. 
• Useful calling features: Users love the number of features Dialpad offers, including integrations with your favorite app, unlimited calls, call recordings, and more. 
• AI transcript feature: Another feature that Dialpad users really appreciate is its AI integrations with features like an AI transcript that helps in taking notes during a call. 

Cons of Dialpad

• Inconsistent call quality: Users have pointed out that Dialpad’s call quality is inconsistent. Sometimes, the software works great, but sometimes, the call quality is quite poor and gets fixed only after a reset. 
• Call disconnections: Many Dialpad reviews suggest that users frequently face call disconnection issues with this software. This issue can cause customer inconvenience and leave a bad impression on them. 

Dialpad Pricing

Dialpad offers three kinds of pricing options:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with a bunch of CRM tools, including:

• Salesforce
• Zendesk
• HubSpot
• Pipedrive
• Zoho

Dialpad Reviews & Ratings

Dialpad has a rating of 4.2/5 on Capterra and 4.4/5 on g2, and here’s what Dialpad customers are saying:

“Concerns that not all calls are connecting. While phone does ring, appears regularly as calls missed where no notifications were delivered for, “calls.”

“Love being flexible with our team and allowing them to use their own devices with a virtual number that Dialpad offers. Having additional features like recording calls is nice too.”

Source: Capterra 

Dialpad Support Channels

• Livechat
• Call
• Help Center
• FAQs

3. RingCentral

RingCentral Overview

RingCentral is a well-known AI-powered VoIP phone system that is known for offering AI-powered calling features and other functionalities and can be used by growing small businesses. The software is quite easy to use and comes with three pricing options. RingCentral can be used by businesses across different industries; however, you may face call quality issues at times. Here’s more information about RingCentral. 

RingCentral Features

• IVR: Create a useful IVR by using an easy drag-and-drop option that takes the caller to the right person or department. 
• Heads-up display: Use this feature to access the real-time presence and status of 100+ extensions. 
• Visual voicemail: This cool feature allows you to preview voicemail messages if you can’t listen to them. 
• Caller ID: Find out who is calling by accessing caller information before picking up the call.  
• CRM integrations: Build your own API or integrate RingCentral with CRM tools.   
• Unlimited storage for files: Store free unlimited call files, call records, etc., and access them if needed. 

Pros of RingCentral

• Ease of use: RingCentral users love how easy it is to use this small business phone system to communicate with clients and vendors.
• Feature-rich: Users love how they get access to so many features at different levels of service.
• Competitive pricing: For the features RingCentral offers, it is priced very competitively and offers great value for money. 

Cons of RingCentral

• Poor customer service: Many user reviews show that RingCentral offers poor customer service, where reaching the account manager or getting quick responses and solutions from the team can be a challenge.
• Inconsistent call quality: Users often face call quality issues when using this phone system for small businesses, and that hugely impacts customer interaction.
• Call drops: Many users have also pointed out how calls get dropped in the middle of important customer conversations, affecting business.  

RingCentral Pricing

There are three RingCentral pricing options available:

• Core: $30 per user per month
• Advanced: $35 per user per month 
• Ultra: $45 per user per month 

RingCentral Integrations

RingCentral offers API as well as 300+ integration options, including:

• HubSpot
• Zendesk
• Google
• And others

RingCentral Reviews & Ratings

RingCentral has a rating of 4.3/5 on Capterra and 4/5 on g2; here’s what RingCentral customers are saying:

“There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn’t allow more than 10 people in the meeting.”

“This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.”

Source: Capterra 

RingCentral Support Channels

• Livechat
• Phone
• Email
• FAQs

4. Ooma

Ooma Overview

Ooma is one of the best business VoIP service providers that can be used by businesses across different industries to sync with their clients from anywhere, anytime. The software is known for its ease of use and setup, low international calling rates, and features. However, a few significant drawbacks of Ooma include the additional cost of certain features, and the frequent outages faced by the customers. 

Ooma Features 

• Ring groups: Let calls get ringed on multiple devices so that they never go unanswered. 
• Mobile & Desktop apps: Use your small business phone service on your mobile phone right or on your desktop for more flexibility. 
• Call recording: Record calls and access them for quality check or adherence later. 
• Company Directory: Use this digital phonebook that contains employee names and extensions for easy call routing.
• Virtual Receptionist: Give customers initial assistance when they call and route them to the right person. 
• Call Forwarding: Transfer calls to other active numbers using this useful feature. 
• Call Transfer: Transfer calls directly or explain the transfer to an extension’s voicemail.
• Flexible Numbering: Assign extensions to users from 1000 to 9999.  
• Call Logs: View the history of all outgoing or incoming calls with call logs. 

Pros of Ooma

• Low international calling rates: Ooma charges a very minimal per-minute fee for outbound calls made to countries outside of the U.S., Mexico, Canada, and Puerto Rico. 
• Initial set up is easy: The initial set up of Ooma is pretty easy and you can get started with it very quickly. 
• 800 free toll free number: 
• Lot of features: Ooma offers plenty of VoIP features that simplify customer and vendor communication for your small business. 

Cons of Ooma

• Voicemail transcription is available for extra cost: Ooma charges extra for voicemail transcription. 
• Frequent outages: Ooma users face frequent outages, which affect customer communication and leave a poor impression on them. 
• Complex features: Users have also pointed out that some of the features offered by Ooma are complex to use. 

Ooma Pricing

Ooma offers three kinds of pricing options:

• Essentials: $19.95/per user/per month
• Pro: $24.95/per user/per month
• Pro Plus: $29.95/per user/per month

Ooma Integrations

Ooma can be integrated with a bunch of third-party tools, including:

• Intuit quickbooks
• Salesforce
• HubSpot
• Zoho
• And more!

Ooma Reviews & Ratings

Ooma has a rating of 4.5/5 on Capterra and 4.6/5 on g2. Have a look at what Ooma customers are saying:

“Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.”

“Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.”

Source: Capterra 

Ooma Support Channels

• Chat
• FAQs
• Phone
• Email

5. Nextiva

Nextiva Overview

Nextiva is an AI-powered VOIP phone system meant for small businesses. The software also offers texting and review generation capability along with the phone system. Nextiva comes with four different kinds of pricing options to choose from based on the features you pick. Nextiva’s call quality is quite good, and the pricing is competitive; however, call drops and audio-related issues are its biggest drawback. 

Nextiva Features 

• Smart call routing: This smartly routes incoming calls to the next available person. 
• Call presence: Lets you monitor the phone status of your employees.
• Conversational AI: Use Nextiva’s advanced conversational AI so that your callers can interact in their natural language when describing the issue. 
• Voicemail notifications: Get notification when someone leaves a voicemail for your business. 
• AI voicemail transcription: Utilize AI to summarise voicemail.
• Anonymous call rejection: Reject anonymous calls automatically using this feature. 

Pros of Nextiva 

• Competitive pricing: Nextiva’s small business phone system’s pricing starts at $30, which is in line with other affordable phone systems. 
• Offers app for remote calling: Nextiva offers an easy-to-use app that customers love as they can use it from anywhere, anytime. 
• Good call quality: Nextiva customers appreciate the HD-quality calls offered by the platform. 

Cons of Nextiva

• Dropped calls & audio problems: Nextiva users often face audio problems and call drop issues, which ruins the customer experience.
• Binds you in a contract: Nextiva binds you to a year-long contract which may be a problem if you do not like their product and want to opt out in between. 
• Difficult to navigate and use: Many customer reviews suggest that Nextiva has a complex interface that can be difficult to use. 

Nextiva Pricing

Emitrr offers flexible and affordable pricing options, starting at just $30 per user per month. 

Nextiva Integrations

Nextiva offers a bunch of software integrations, including: 

• HubSpot
• Zoho
• Salesforce
• Workbooks
• Goldmine
• Act!

Nextiva Reviews & Ratings

Nextiva has a customer rating of 4.6/5 on Capterra and 4.5/5 on g2. Here’s what Nextiva customers are saying:

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The system’s reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members.”

Source: Capterra 

Nextiva Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

6. 8×8

8×8 Overview

8×8 is an all-in-one business communication solution that can be used by start-ups or even mid-sized businesses to simplify and improve their communication channel. Small businesses can also take advantage of 8×8’s unique features, such as overhead paging, 3-way calling, etc. However, the call quality of this small business VoIP solution is not the best, nor is their customer service. Here’s a detailed view of 8×8’s VoIP service: 

8×8 Features 

• Ring group: Let calls get ringed on multiple devices so that they never go unanswered. 
• Call queues: Let callers in the queue know about how many callers are ahead and when they can expect the call to be answered.
• Local number porting: Keep your local business number the same by porting it to 8×8. 
• Call monitoring: Listen to live calls to monitor their quality and to ensure adherence. 
• Call forwarding & transfer: Forward or transfer to a live call to the most relevant person or number easily. 
• 3-way calling: Connect with two people simultaneously on a single call using this cool feature. 
• Call waiting & parking: Use this feature to answer another call by putting the first one on hold. 

Pros of 8×8

• Seamless integration: 8×8 integrates seamlessly with a bunch of CRM tools, allowing you to access caller information quickly and address concerns efficiently. 
• Useful VoIP features: 8×8 offers plenty of useful VoIP features that users really love for customer interaction. 
• Easy setup training: Setting up an 8×8 VoIP phone service is easy, and so is training for the same. 

Cons of 8×8

• Poor customer service: Many 8×8 user reviews point out that the platform’s customer service is quite poor, and a lot of times, you do not get prompt solutions to issues. 
• Glitches: Users have pointed out that there can be issues in logging into the software, and there are issues with call drops and quality, too. 

8×8 Pricing

8×8 has not shared its pricing information, so you’d have to get in touch with them to know more about this. 

8×8 Integrations

8×8 integrates with a number of software, including:

• Salesforce
• HubSpot
• Cresta
• Servicenow
• Balto
• Okta
• Google
• And more..

8×8 Reviews & Ratings

8×8 has a customer rating of 4.2/5 on Capterra and 4/5 on g2. Here’s what 8×8 customers are saying:

“We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.”

“The service is great, and the mobile app was best in class.”

Source: Capterra 

8×8 Support Channels

• Phone
• Chat
• Knowledge base
• FAQs

7. JustCall

JustCall Overview

JustCall is a modern VoIP phone system for small businesses that comes with the power of AI. The VoIP software comes with features that allow you to share your call recording, lists, notes, etc., easily with your team and make calls in a single click. Having said that, JustCall can be expensive for the features it offers and has really questionable customer service. Have a look at JustCall in detail below.   

JustCall Features 

• Free local number: Get a local number that ideally costs $6 for free. 
• Queue callback: Allow your customers to request a callback while in a queue. 
• IVR / Call menus: Add a single-level IVR to your small business VoIP phone service for customer assistance. 
• Live call monitoring: Listen to live calls to monitor their quality and to ensure adherence. 
• Predictive & dynamic dialers: This feature dials numbers automatically based on algorithmic predictions of the availability of agents.  
• Advanced analytics & reporting: Get detailed reports on calling performance with metrics like total calls, calls unanswered, average handle time, etc. 

Pros of JustCall

• Easy to set up and implement: Users appreciate how easy it is to set up and get started with JustCall, requiring minimum training and less time. 
• Seamless integration: JustCall integrates with a bunch of CRM tools that allow users to place calls without typing the number, as well as get access to customer information. 
• Offers mobile and desktop apps: JustCall offers a convenient app for both mobile phones and desktops, using which you can call or text your customers on the go. 

Cons of JustCall

• Higher plans are expensive: JustCall’s pro plan offers the most useful features, but its pricing starts at $49/user/month, which can be quite expensive for small businesses. 
• Inefficient mobile notification feature: JustCall can be accessed on the phone, but its notification feature is quite inefficient, with notification delays and other issues. 
• Poor call quality: Many users have pointed out that this internet phone service offers poor call quality even if you have the best internet connection, which often leads to call disconnections. 
• Porting numbers may take time: Porting your existing number to JustCall can take a long time, and that may hinder your small business communication. 

JustCall Pricing

There are four JustCall pricing options available:

• Essentials: $19 per user/month
• Team: $29 per user/month
• Pro: $49 per user/month
• Business: Custom

JustCall Integrations

JustCall offers only 100+ integrations, including:

• HubSpot
• Zoho
• Zapier
• Salesforce
• Active Campaign
• Pipedrive 

JustCall Reviews & Ratings

JustCall has a customer rating of 4.2/5 on Capterra and 4.3/5 on g2. Here’s what JustCall users are saying:

“Price is a little high and sometimes it takes a day to get a response from support.”

“Just all is easy to Install and use, free text and calling are a cherry on top. Using that service to grow sales is amazing.”

Source: Capterra 

JustCall Support Channels

• Phone
• Email
• SMS
• Live Chat

8. CallHippo

CallHippo Overview

CallHippo is a virtual phone system for small businesses that offers robust functionality and easy-to-use features such as custom ring, automatic call distribution, etc. The software can be used by all kinds of businesses, be it small or large. The best part about CallHippo is that it not only offers an internet phone system but also texting functionality for smooth customer communication. However, you should note that canceling your CallHippo account can be a challenge, and their app and phone system often experience significant lag.

CallHippo Features 

• Call recordings: Record calls easily for quality and adherence purposes. 
• Click to dial: No need to dial numbers; use this feature to make a call just by clicking. 
• Call mute: Mute a call as and when needed using this feature. 
• Custom ring time: Set the time limit as to how long a phone can ring. 
• Multilingual IVR: Offer initial customer assistance in multiple languages using multilingual IVR. 
• AI intelligent reports / Analytics: Leverage CallHippo’s AI to get detailed calling reports with notes and everything. 
• Call blocking: Block spam or other blacklisted calls with this feature. 
• Pause & resume recording: Pause and resume recording a call as and when needed.
• Conference call: Get in a call with more than one person for better communication. 

Pros of CallHippo

• Intuitive interface: CallHippo has a very intuitive interface and users simply love how easy it is to use this 
• Good customer support: As per many users, CallHippo has reliable and fast customer support. 
• AI integration: CallHippo’s integration with AI, such as AI voicebot, AI sales agent, etc., is a plus and helps in simplifying small business communication.  
• Call reports feature is excellent: CallHippo’s call reports feature is pretty detailed and is liked by users very much. 

Cons of CallHippo

• Difficult account cancellation: Cancelling CallHippo can be a challenge. Users have pointed out how they canceled the service but were still charged. 
• Laggy phone app: This virtual phone system lags a lot and delivers poor call quality, which leads to a bad customer experience. 

CallHippo Pricing

There are three CallHippo pricing options available:

• Starter: $18 per user per month
• Professional: $30 per user per month
• Ultimate: $42 per user per month

CallHippo Integrations

CallHippo integrates with a number of CRM tools, including:

• Shopify
• HubSpot
• Zapier
• Zoho
• Google
• Outreach
• Intercom
• And more!

CallHippo Reviews & Ratings

CallHippo has a rating of 4.4/5 on both Capterra and g2, and here’s what CallHippo users are saying: 

“I suggest do not client using call hippo, They gets irritated with poor call qualtity.”

“Its reliability and ease of use make it an excellent tool for any organization looking to improve communication systems.”

Source: Capterra 

CallHippo Support Channels

• Live Chat
• Email
• Knowledge base

9. Grasshopper 

Grasshopper Overview

Grasshopper is one of the best VoIP service providers that offers a virtual phone number, useful features, and a robust system at a competitive price. Grasshopper can also be used by all kinds of businesses and is best known for its call quality and affordability; however, it comes with very basic VoIP features and has a cumbersome process. Have a detailed look at Grasshopper below: 

Grasshopper Features 

• Call transfer: Transfer a live call to another extension. 
• Voicemail transcription: Use this feature to get the summary of a voicemail instead of listening to the whole thing. 
• Instant response: This sends an automated text reply to a caller if their call is missed. 
• Extensions: Add multiple extensions for different people or departments to simplify communication for your small business. 
• Simultaneous call handling: Use this feature to park a live call and handle another one at the same time. 
• Business phone number: Choose from local, toll-free, or vanity phone numbers, or simply port your old phone number for free. 
• Custom greetings: Record professional greetings and play them automatically when a customer calls in. 

Pros of Grasshopper

• Affordable: Grasshopper is one of the most affordable small business VoIP phone systems with pricing starting at just $14 per month. However, it offers basic features only.  
• Good call quality: Many Grasshopper customer reviews suggest that users love the call quality offered by Grasshopper and find it reliable. 

Cons of Grasshopper

• No analytics available: Grasshopper does not offer reports or analytics, so if you want to see how you or your team is handling calls, then you can’t do that using this online phone service.
• Cumbersome incoming call workflow: Grasshopper users have pointed out that its website’s settings are hard to navigate and setting up the incoming call workflow is also too cumbersome.
• Basic features and integrations: Grasshopper comes with very basic VoIP features, and offers limited integrations, which is a big issue if you have a plan to expand in the near future. 

Grasshopper Pricing

Grasshopper offers competitive pricing starting at $14 per month. 

Grasshopper Integrations

Grasshopper integrates with a number of software, including:

• Zapier
• Skype
• Google Voice
• And more!

Grasshopper Reviews & Ratings

Grasshopper has a rating of 4.3/5 on Capterra and 4/5 and g2, and here’s what CallHippo users are saying: 

“Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application.”

“Easy setup and most importantly the customer support is awesome, They help and always very helpful.”

Source: Capterra 

Grasshopper Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Phone Support
• Knowledge Base
• Email/Help Desk

10. Vonage

Vonage Overview

Vonage is a small business communication tool that lets you seamlessly connect via voice, SMS, and video. This is a plug-and-play kind of service that offers a variety of features, mobile integrations, built-in collaboration tools, etc. Additionally, Vonage offers month-to-month contracts, easy activation, and business service by their technical professionals, etc. You can use this software for your small business; however, its call quality and integrations are not the best. 

Vonage Features 

• Call groups: Send calls to multiple extensions that ring simultaneously. 
• Visual voicemail: Transcribe voicemails into text and then send and receive them over email. 
• Mobile app: Use Vonage mobile app to make or receive calls easily from anywhere, anytime.
• Virtual receptionist: Automate your small business VoIP phone system with a virtual receptionist to never miss a call. 
• On demand call recording: Record calls from any device that you are using and easily save and share them.  
• Phone number porting: Keep your existing number by porting it. 

Pros of Vonage

• Customizable dashboard: Vonage’s dashboard is highly customizable, with the option to get your own feature built via their API; however, small business owners may find it a bit complicated. 
• Friendly customer service: Vonage is often appreciated by users for offering quick and effective resolutions to customers. 
• Intuitive interface: Vonage has an intuitive interface, which means that it is quite easy to use and requires minimal training. 

Cons of Vonage

• Lots of glitches: As per many user reviews, Vonage crashes a lot, which leads to call drops, leaving a poor impression on customers. 
• Only basic features: Vonage offers very few basic features, most of which we have shared above; if you want more than those features, then you need to get it built from them, which can be a time-consuming and complex process. 
• Poor call quality: Vonage’s phone quality can be quite low and intermittent and is not very reliable.    

Vonage Pricing

There are three Vonage pricing options available:

• Mobile: $19.99/month/extension
• Premium: $29.99/month/extension
• Advanced: $39.99/month/extension

Vonage Integrations

Vonage offers an API that allows you to build the features you need; however, this could be a complicated process. 

Vonage Reviews & Ratings

Vonage has a rating of 4.1/5 on Capterra and 4.3/5 on g2. Here’s what Vonage customers are saying:

“The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems.”

“Users complained of bad call quality and drops. vonage meetings can only hold up to 12. lacking in development and R&D. when service rep changes you don’t even know unless you call support. basically support does everything.”

Source: Capterra 

Vonage Support Channels

• Email
• Chat
• Phone

Why Emitrr is the Best VoIP Phone System for Small Business?

Seamless integration with CRM tools

Emitrr integrates smoothly with more than 1000 CRM and local business tools. This VoIP for small businesses allows you to route calls based on your existing or new customers; it seamlessly syncs and pulls up information from CRM via the call pop option and allows users to access the client history before making a call. 

Advanced features and customization

Emitrr offers a wide range of VoIP features, including simultaneous calling, ring groups, call forwarding, call routing, add and edit extensions, analytics, dashboard, automation, and more. It has all the features that can help you simplify your small business communication and offer the best customer experience. 

Superior support

Emitrr is rated 5/5 stars for its exceptional customer support on Capterra. Along with this, it offers 24×7 human support via call, chat, email, knowledge base, etc., and is simply loved by users for the same. 

Affordable pricing

Emitrr’s VoIP plan starts at $30/user/month, which can be customized as per your business needs. The high quality and unique features that Emitrr offers at this price, make it a great value for money for small business owners. 

Additional capabilities

Emitrr is not limited to offering VoIP features. As your business grows, you will need to scale it and start catering to other aspects as well. This includes managing your business’s online reputation, getting reviews from customers, communicating with them, or promoting your product via SMS, among others. If these are some things that you may want from your software sooner or later, then Emitrr is a great choice for you. 

How Small Business Owners Can Use Emitrr’s VoIP Phone System?

Emitrr is a robust small business VoIP phone system that offers a number of capabilities for and here’s how it can help you: 

Track your calling activity 

Manage incoming calls

Make calls directly

Manage users and extensions

Gain Insights with advanced call analytics

Check voicemails and convert those into text

Conclusion

Getting a VoIP system for your small business can help you take your communication to the next level, and Emitrr is one of the best VoIP providers that you cannot miss checking out. With zero downtime, superior call quality, advanced calling and texting features, and excellent customer service, Emitrr is one of the best options to consider. Book a demo to learn more.

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