Top 10 VOIP Phone Systems For Salesforce Integrations

Introduction

Salesforce is one of the best CRMs out there for managing customer relationships. Now, imagine combining it with a VOIP phone system. This makes everything easier right from your calls, customer data, and daily tasks all work together. VOIP integrations help by automatically saving call details, showing customer info instantly, and making communication smoother. 

In this blog, we’ll look at the top 10 Salesforce VOIP phone systems that work perfectly with Salesforce CRM, helping you save time and improve how you connect with your customers. 

Let’s jump in!

How Does VOIP Salesforce Integration Help?

VOIP (Voice Over Internet Protocol) for Salesforce is a game-changer for businesses looking to simplify how they communicate with customers. By integrating your hosted VOIP phone system directly into Salesforce, it eliminates the hassle of juggling multiple softwares and tabs, making communication seamless.

Here’s how it tackles common communication challenges:

No More Switching Between Apps

Constantly toggling between your phone system and Salesforce to find customer info is frustrating and wastes time. VOIP integration brings everything into one place—call, log, and access customer data without leaving Salesforce.

Eliminates Missed Context 

Without integrating salesforce with VOIP , it’s easy to miss important details during calls. VOIP pulls up the customer’s history and key information automatically, so you’re always in the know.

Reduces Repetition 

Manually entering call logs and updating records is tedious and error-prone. VOIP does this for you, syncing all the data in real-time.

Simplifies Follow-Ups 

Forgetting to follow up is a common issue. With VOIP, you can set follow-up tasks directly from the call screen, keeping everything organized in Salesforce.

Improves Team Efficiency

Sharing call notes, tracking conversations, and collaborating becomes effortless when everything is integrated into a single system.

Benefits of VOIP Integration with Salesforce

• Click to call: No need to toggle between Salesforce and a VOIP software. Click to call any contact / lead from Salesforce and log details in the contact record for better context
• Call Pop / Caller ID: easily identify if its a lead / contact / customer calling for a more personalized experience
• Setup automations: Run automations based on various call tags. E.g. automatically send a text / email to anyone with a particular call tag / call status and so on. (please add more examples here)
• Sync all your contacts to your VOIP phone: Sync contacts from Salesforce to your VOIP to easily search and make calls on the go
• Call Routing: Automatically route incoming calls to the right sales or support agent based on criteria like location, language, or account status.
• Call Transfers: Transfer calls internally to other agents or departments without disrupting the customer’s experience. 
• Call Recording: Record all calls automatically and store them in Salesforce under the relevant contact/lead record.
• Call Transcript: Automatically transcribe call conversations and log them in Salesforce for easy search and reference.
• Voicemails: Quickly drop pre-recorded voicemail messages when a call goes unanswered, saving time for your team.
• Call Scheduling And Reminders: Schedule calls directly from Salesforce and get reminders to follow up. Sync with calendars to avoid missed calls or scheduling conflicts.
• Click-to-SMS: Initiate SMS conversations directly from Salesforce and log the messages for complete communication tracking.
• Call Tags and Dispositions: Create custom tags for calls (e.g., “Interested,” “Follow Up Required,” “Not Interested”) to categorize and segment leads effectively.
• Notes And Feedback: Agents can take notes during a call, which automatically syncs with Salesforce.
• Team Collaboration Features: Leverage conference calling with internal teams while keeping all details logged in Salesforce. Use team messaging, message reactions, or tags to signal the next action to team members directly in call logs.
• Metrics/Reporting: Track the productivity of your team: number of calls made / number of calls to a contact / number of follow-ups etc (please add more)

Top 10 VOIP Phone Systems For Salesforce Integrations

1. Emitrr
2. Ringcentral
3. OpenPhone
4. Vonage
5. Dialpad
6. Nextiva
7. Ooma
8. GoTo Connect
9. Aircall
10. Viber

A Deeper Look Into The VOIP Phone Systems For Salesforce Integrations

1. Emitrr

What is Emitrr?

Emitrr offers the ultimate communication platform, combining the power of VOIP and texting features to simplify how businesses connect with their customers. With Emitrr, you can make VOIP calls, send texts, and manage communications effortlessly, all from a single platform. Whether you’re reaching out to leads, following up on customer inquiries, or managing appointments, Emitrr ensures smooth and efficient communication without the headaches of switching between softwares.

Here’s why integrating Emitrr’s VOIP features with Salesforce is a game-changer:

• No More App Toggles: Tired of jumping between your phone system and Salesforce? With Emitrr, your calls and texts are seamlessly logged into Salesforce, saving time and reducing errors.
• Real-Time Customer Insights: Need to recall a customer’s last interaction? Emitrr’s integration pulls up customer details and communication history in Salesforce as soon as you make or receive a call.
• Faster Follow-Ups: Never miss a beat. Set follow-up tasks or send personalized texts right after a call, ensuring your customers always feel prioritized.
• Improved Team Collaboration: Share call recordings, notes, and insights directly within Salesforce. Your team stays on the same page, making collaboration and decision-making much smoother.

Key Features of Emitrr VOIP for Salesforce

• Call forwarding: Redirect an incoming call to another extension or device.
• Users & extensions: Add, remove, assign, or edit extensions and determine the call-forwarding behavior of different users. 
• Call recording: Record phone calls for quality check and adherence purposes.
• Toll-free numbers: Let your customers call you for free.
• Call disposition: Label calls and add tags as per the call’s outcome.
• Call pop feature: Access call history and information of the caller during a live call to offer a customized experience. 
• IVR menu customization: Create your custom IVR menu with options to delete, edit, etc., as per your business needs. 
• Missed call text: Send automated text SMS to callers whose calls go unanswered.
• Mobile & Desktop app: Access your small business phone system on your desktop, mobile, laptop, etc., for greater flexibility.  
• Multi-location management: Manage and track the performance of your small business operations across multiple locations. 
• Simultaneous & sequential calls: Determine if the calls should go to your team in a sequence or simultaneously. 
• CRM integration: Integrate with your existing CRM tool to access caller information faster. 
• Set maximum caller wait time in queue: Set the maximum time callers need to wait for an available member.
• AI feature: Emitrr is also currently building AI features that will come in handy in improving call communication. 
• Voicemail to text: Convert voice calls into text to save time.

Other communication features

• Two way texting
• Group texting
• Inbox management
• Message transfer and more

Emitrr Pros

• No downtime: With Emitrr, you do not have to worry about poor downtime; the software is well-tested and offers 99.99% uptime for uninterrupted calling. 
• Easy-to-use VoIP features: Emitrr has a sleek dashboard, everything is pretty self-explanatory, and is extremely easy to use.  
• Excellent call quality: Emitrr offers HD-quality audio so that you can communicate with your customers flawlessly. 
• Easy dashboard set up & training: Setting up Emitrr and the software’s training process is quick and easy, allowing you to get started pretty quickly. 
• Seamless Integrations: This VoIP business phone system can be integrated with your Salesforce CRM and any other CRMs/EHR/PMS seamlessly.
• Affordable & flexible pricing: Get access to a wide range of features and great value for money with Emitrr’s affordable and flexible pricing plans. 
• Plenty of features: This small business VoIP phone system comes with plenty of features not only for calling but also for texting, review management, and more, which you can add to your plan.

Emitrr Cons

More VoIP features are coming soon!

Emitrr’s VoIP pricing typically depends on the specific plan and features required for your business. As of the latest updates, Emitrr offers VoIP services as part of its overall communication and scheduling platform. Here’s a general breakdown of pricing for the service:

Emitrr VoIP Pricing Overview

Professional Plan – Starting at $30 per user/month (billed annually)

• Features: Includes advanced features such as automated follow-ups, call recording, team collaboration features, and more extensive integrations with other business softwares like CRMs and scheduling platforms.
• Best For: Growing businesses that require more comprehensive communication and automation capabilities.

Enterprise Plan – Custom pricing based on needs

• Features: Includes all features from the Professional Plan, plus enhanced reporting and analytics.
• Best For: Larger enterprises or businesses with complex communication and operational needs.

Emitrr Reviews

“There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitter Staff 4) they are improving the product on an ongoing basis”

“Great product that makes running a small business easier, i own and operate 2 small businesses and having an auto text responder, missed call responses and the voicemail system set up is a game changer for me”

Source: Capterra

Emitrr Support Channels

• Email: Send email to Emitrr’s support team at [email protected]
• Phone: Call Emitrr at +1 (210) 941-4696
• Live chat: Chat with Emitrr’s live representatives
• FAQs/forum
• SMS
• Knowledge base
  

2. Ringcentral

What is Ringcentral?

RingCentral is a cloud-based communication platform designed to support businesses of all sizes with its unified communications system, combining voice, video, messaging, and collaboration features. It aims to improve team productivity and enhance customer engagement. However, to determine if it truly meets business needs, let’s examine RingCentral’s features and drawbacks.

Key Features of RingCentral for Salesforce

• High Cost: RingCentral’s pricing can be on the higher end compared to other communication platforms. Smaller businesses may find the subscription fees challenging, especially when advanced features and add-ons are involved.
• Complexity of Setup: Some users have reported that RingCentral’s setup process can be overwhelming, particularly for businesses without dedicated IT support. Configuring the system to meet specific business needs may take time and effort, which could delay adoption.
• Limited Integrations: While RingCentral does offer a variety of integrations with popular platforms like Microsoft Teams, Salesforce, and Google Workspace, it may not integrate as seamlessly with niche or custom software solutions, limiting its usefulness for businesses with specialized needs.
• Customer Support Issues: Though RingCentral provides 24/7 support, there have been complaints about the quality of service. Customers have reported long wait times, unhelpful responses, and difficulty in resolving technical issues, which can cause frustration for businesses relying on the platform.
• Occasional Call Quality Issues: While RingCentral generally offers reliable call quality, some users have reported issues with dropped calls or poor audio quality during peak usage times. These problems can disrupt communication, affecting both internal team collaboration and customer-facing interactions.
• Limited Analytics Features: RingCentral’s analytics and reporting features are not as detailed as some competitors in the market. For businesses that require in-depth reporting for optimizing performance or customer experience, RingCentral may fall short compared to other platforms offering more advanced analytics.
• Mobile App Limitations: Although RingCentral’s mobile app provides access to most features, some users find the app less intuitive and more prone to glitches than the desktop version. This can cause issues for businesses that rely on mobile communication while on the go. 

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary plans for RingCentral MVP (Message, Video, Phone):

1. Essentials – Starting at $19.99 per user/month (limited to 20 users)
   • Includes unlimited calls within the U.S. and Canada, business SMS, voicemail-to-text, team messaging, and document sharing.
   • Best for small businesses or startups looking for essential calling and messaging capabilities.
2. Standard – Starting at $27.99 per user/month
   • Adds unlimited internet fax, video meetings for up to 100 participants, and integrations with popular softwares like Office 365, Google Workspace, and Slack.
   • Suitable for growing teams needing more collaboration features and integrations.
3. Premium – Starting at $34.99 per user/month
   • Adds advanced features like automatic call recording, video meetings for up to 200 participants, and popular CRM integrations (e.g., Salesforce, Zendesk).
   • Ideal for larger teams requiring more robust collaboration and CRM integration capabilities.
4. Ultimate – Starting at $49.99 per user/month
   • Includes all Premium features, plus device status reports, analytics, and unlimited storage.
   • Designed for enterprises that need comprehensive communication features, analytics, and support.

Prices may vary based on the number of users, and annual billing offers a discount. Additional add-ons, like toll-free numbers and international calling, are also available for an extra cost. RingCentral often provides discounts for larger teams or when billed annually.

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

RingCentral Support Channels 

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

3. OpenPhone 

What is OpenPhone?

OpenPhone offers innovative communication solutions tailored for businesses seeking to streamline their operations and enhance customer interactions. With a focus on simplicity and versatility, OpenPhone provides a range of features designed to meet the diverse needs of modern organizations. In this overview, we’ll delve into what OpenPhone has to offer and highlight key considerations for businesses. 

Key Features of OpenPhone for Salesforce

• Automated Attendant: Virtual receptionist greets callers and routes them to the right departments or extensions, enhancing call management efficiency.
• Call Conferencing: Facilitates seamless multi-participant conference calls, boosting collaboration with team members and clients.
• Call Logging: Tracks incoming and outgoing calls with details like timestamps, durations, and caller info, aiding in follow-ups and record-keeping.
• Call Recording: Records phone conversations for training, compliance, and quality assurance, ensuring accurate information capture.
• Call Routing: Customizable call forwarding rules based on time, caller ID, or department, ensuring prompt connection to the right recipients.
• Mobile Access: Enables calls, messages, and voicemail access directly from smartphones, ensuring connectivity anywhere.
• VoIP Technology: Cost-effective internet-based calling eliminates the need for traditional phone lines, offering reliable communication.

Cons of OpenPhone

• Inability to Answer Calls: Users have reported issues with OpenPhone where calls cannot be answered, leading to missed opportunities and frustration.
• Automatic Call Disconnections: Some users experience automatic call disconnects while using OpenPhone, disrupting communication and causing inconvenience.
• Calls Not Received: OpenPhone may fail to receive incoming calls at times, impacting accessibility and potentially causing missed connections with clients or colleagues.
• Poor Quality Customer Service: Users have encountered instances of poor-quality customer service from OpenPhone, characterized by unhelpful responses and lack of resolution to issues.
• Terrible Calling Quality: OpenPhone users have reported experiencing terrible call quality, including issues such as dropped calls, static, or poor audio, negatively impacting communication effectiveness.

OpenPhone Pricing

OpenPhone offers straightforward pricing plans for businesses of all sizes, with features tailored to communication needs. Here’s an overview of OpenPhone’s pricing:

1. Basic Plan – Starting at $13 per user/month (billed annually)
   • Includes unlimited calling and texting in the U.S. and Canada, voicemail, mobile and desktop apps, call forwarding, and basic integrations (e.g., Google Contacts).
   • Ideal for solo entrepreneurs or small teams with essential communication needs.
2. Standard Plan – Starting at $20 per user/month (billed annually)
   • Adds features like shared phone numbers, team messaging, automated workflows, and advanced integrations (e.g., Zapier, HubSpot).
   • Suitable for small to medium-sized teams needing collaboration features and integrations with other platforms.
3. Premium Plan – Starting at $40 per user/month (billed annually)
   • Includes all Standard features, plus advanced analytics, call recording, custom voicemail greetings, and priority support.
   • Perfect for growing teams or businesses needing more robust features for team collaboration and customer management.

OpenPhone also offers add-ons, like extra phone numbers or international calling, which may increase the cost. Pricing can vary slightly depending on the number of users and billing frequency, with discounts available for annual subscriptions.

OpenPhones Reviews

“Worst onboarding and support experience ever. If you expect to just sign up and immediately get going – forget about it.”

“They would rather you don’t have phone access let a paying customer leave when their service is no longer required.”

Source: Capterra

OpenPhones Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

4. Vonage

What is Vonage?

Vonage offers VOIP communication solutions. Offering a suite of services including Voice over Internet Protocol (VoIP) phone systems, messaging, and video conferencing, Vonage caters to diverse organizational needs. In the next section, we’ll examine Vonage as an alternative to other communication platforms such as Dialpad. We’ll explore its features, reviews, and applicability across various business contexts, enabling you to make an informed decision about your communication strategy.

Key Features of Vonage for Salesforce

• Automatic Call Distribution (ACD): Routes incoming calls to the most suitable agent or department using predefined criteria, improving efficiency and customer satisfaction.
• Call Center Management: Comprehensive features for managing call center operations, including queue management, agent performance monitoring, and detailed reporting.
• Call Conferencing: Facilitates group calls with multiple participants, enabling seamless collaboration and remote meetings.
• Call Recording: Records customer interactions for training, quality assurance, and compliance, providing a reliable reference for reviews.
• Call Routing: Customizes call redirection based on specific rules to ensure calls reach the right recipient promptly.
• Call Transfer: Enables smooth handoff of calls between agents or departments, ensuring seamless escalation or issue resolution.
• Caller ID: Displays information about the incoming caller, such as name and number, offering context before answering the call.

Cons of Vonage 

• Bad customer support: Vonage’s customer support may not meet expectations, leading to frustration and difficulty in resolving issues effectively.
• Desktop app crashes frequently: Users may encounter frequent crashes when using Vonage’s desktop application, disrupting workflow and causing inconvenience.
• App often freezes: The Vonage app may experience frequent freezing, hindering smooth communication and productivity.
• Limited integrations: Vonage may have limited integrations with other softwares, limiting its compatibility and functionality in certain business environments.
• Fake promises: Vonage may make promises or claims that are not fulfilled, leading to disappointment and loss of trust among users.
• Not easy to use: Vonage’s interface and features may not be intuitive or user-friendly, resulting in a steep learning curve and difficulties in navigation.
• Compulsory contract signing: Users may be required to sign compulsory contracts with Vonage, restricting flexibility and imposing long-term commitments.
• Poor call quality: Vonage’s call quality may be subpar, leading to unclear audio and frustrating communication experiences for users and customers.
• Non-reliable service: Vonage’s service may suffer from unreliability, causing disruptions and potentially impacting business operations.
• Call forwarding does not work: Users may encounter issues with Vonage’s call forwarding feature, leading to missed calls and communication delays.
• Don’t get notifications for missed calls or texts: Users may not receive notifications for missed calls or text messages on Vonage, potentially causing delays in responding to important communications.
• Gets stuck all the time, does not answer phone calls, drops calls on hold: Users may experience frequent issues with Vonage’s performance, including being stuck, unresponsive, and dropping calls unexpectedly, leading to frustration and inefficiency.

Vonage Pricing

Vonage offers a range of business communication plans, with pricing typically based on the number of users and specific features included. Here’s a breakdown of the main Vonage plans (pricing may vary depending on the region and any current promotions):

1. Mobile Plan – Starting at $19.99 per user/month
   • Designed for businesses needing a basic VoIP system for mobile use.
   • Includes unlimited calls and SMS, mobile and desktop apps, and team messaging.
2. Premium Plan – Starting at $29.99 per user/month
   • Includes everything in the Mobile Plan, plus CRM integrations (Salesforce, Zoho, etc.) and video conferencing for up to 100 participants.
   • Suitable for teams requiring both mobile and desk phone support and enhanced functionality.
3. Advanced Plan – Starting at $39.99 per user/month
   • Adds advanced features such as call recording (on-demand and automatic), visual voicemail, and a 15-hour call recording storage.
   • Ideal for businesses that need more robust call management and enhanced collaboration.

Vonage’s plans are flexible, with the option to add additional features like virtual receptionists, toll-free numbers, and more at an extra cost. Pricing is also subject to discounts based on annual billing and the number of users.

Vonage Reviews

“Call lag is the main issue and can become quite frustrating for our team and our customers. Also the ability to see on screen when a call is being transferred who is transferring it to you.”

“The fact that Vonage is pretty easy to use , especially if you have a team of people and users within a number of 20-30 it can be amazing.”

Source: Capterra

Vonage Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)
  

5. Dialpad

What is Dialpad?

Dialpad is a cloud-based communications platform designed to support business phone systems, video conferencing, and team messaging all in one app. Known for its AI-driven features, Dialpad uses advanced technologies to streamline communication, enhance productivity, and provide insights from voice and video calls. This platform is built with remote work in mind, offering seamless integration across devices and apps to enable smooth communication between teams and customers, regardless of location.

Key features of Dialpad for Salesforce

Cons of Dialpad 

• Limited Advanced Call Center Features: While Dialpad provides basic call center functionalities, it may lack some advanced features that larger or specialized call centers might require, such as advanced queueing or customizable agent performance dashboards.
• Complex Setup for Large Teams: For larger teams with intricate communication needs, setting up Dialpad can be complex and may require additional customization, potentially delaying deployment.
• Inconsistent Call Quality: Some users report occasional issues with call quality, particularly during peak times or in areas with weaker internet connections, which can disrupt communication.
• Limited International Calling Options: Dialpad’s international calling options and coverage may be limited compared to other platforms, potentially making it less suitable for businesses with significant international operations.
• Pricey for Small Businesses: Dialpad’s pricing structure, particularly for plans with advanced features, may be expensive for smaller businesses or startups on a budget.

Dialpad Pricing

1. Standard – Starting at $15 per user/month (billed annually)
   
   • Includes unlimited calling within the U.S. and Canada, unlimited SMS and MMS, AI-powered call and voicemail transcriptions, and integrations with Google Workspace and Microsoft 365.
   • Ideal for small businesses looking for affordable, AI-driven communication tools.
     
2. Pro – Starting at $25 per user/month (billed annually)
   
   • Adds local number support in 70+ countries, CRM integrations with HubSpot, Salesforce, and Zoho, unlimited video meetings for up to 10 hours, and 24/7 live support.
   • Suitable for growing teams needing advanced features and global communication capabilities.
     
3. Enterprise – Custom pricing (based on business needs)
   
   • Includes all Pro features, plus unlimited video meetings, custom reporting, call analytics, single sign-on (SSO), and API integrations.
   • Designed for larger organizations requiring scalable, enterprise-grade communication and management tools.

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

Dialpad Support Channels

• 24/7 Live Chat Support
• Phone Support
• Email Support
• Help Center
• Community Forum
• Dedicated Account Management

6. Nextiva

What is Nextiva?

Nextiva stands out as a premier voice-over-internet-protocol (VoIP) service, renowned for its unparalleled features and seamless communication solutions. Elevating your operations, Nextiva offers comprehensive business solutions, including dedicated business numbers and hassle-free faxing. Let us deep-dive into the features of Nextiva

Key Features of Nextiva for Salesforce

Cons of Nextiva 

• Complex Interface: The interface of Nextiva lacks user-friendliness, making navigation challenging and frustrating.
• Multiple Dashboard Logins: Users often face the inconvenience of managing too many dashboard logins, leading to inefficiency and confusion.
• Poor Support Service: Nextiva’s support services are subpar, leaving users feeling unsupported and dissatisfied with their experience.
• Difficult Naviagation: Navigating Nextiva’s platform can be cumbersome and difficult due to its complex layout and lack of intuitive design.
• Challenging Setup: Setting up Nextiva is often a challenging process, requiring significant time and effort to configure effectively.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

1. Essential – Starting at $23.95 per user/month (billed annually, for 20-99 users)
   • Includes unlimited calling within the U.S. and Canada, voicemail, team messaging, and integrations with Outlook and Google Contacts.
   • Ideal for small businesses needing fundamental communication software.
2. Professional – Starting at $27.95 per user/month (billed annually, for 20-99 users)
   • Adds unlimited conference calls, video conferencing for up to 40 participants, call pop (caller ID with caller info), and integrations with HubSpot and Salesforce.
   • Suitable for growing businesses requiring more robust collaboration and CRM integrations.
3. Enterprise – Starting at $37.95 per user/month (billed annually, for 20-99 users)
   • Includes all Professional features, plus call recording, voicemail transcription, and single sign-on.
   • Designed for larger businesses that need enhanced call management and security features.
4. Ultimate – Starting at $67.95 per user/month (for comprehensive needs, with custom features)
   • Offers advanced features for customer relationship management, analytics, and team collaboration.
   • Best for enterprises needing full communication, collaboration, and customer relationship features.

The monthly pricing for each plan decreases slightly with a higher number of users and for annual billing. Additional services, like toll-free numbers and international calling, can be added at an extra cost.

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

Nextiva Support Channels 

• Phone Support
• Email/Help Desk
• FAQs/Forum

7. Ooma

What is Ooma?

Ooma is a VoIP phone designed to streamline business operations and enhance connectivity. While it boasts features aimed at improving collaboration and customer interactions, it’s important to take a closer look at what Ooma has to offer for businesses wanting to evaluate their communication.

Key Features Of Ooma for Salesforce

Cons of Ooma

• False Promises: Users have reported instances of Ooma failing to deliver on promised features or performance, leading to disappointment and frustration.
• Limited Features: Ooma may lack advanced features compared to competitors, limiting its functionality and versatility for businesses with complex communication needs.
• Lack of Call Hold/Transfer: Ooma’s absence of call hold and transfer features can hinder efficient call management, potentially leading to delays and disruptions in customer service.
• Poorly Designed User Interface: Some users find Ooma’s user interface to be poorly designed and unintuitive, making it difficult to navigate and utilize effectively.
• Rude Customer Service: Ooma’s customer service representatives have been criticized for being rude or unhelpful, resulting in negative experiences and dissatisfaction among users.

Ooma Pricing

Ooma offers a few different pricing plans for its business phone solutions, catering to small and medium-sized businesses. Here’s a breakdown of the main plans:

1. Ooma Office – $19.95 per user/month
   • Ideal for small businesses looking for essential VoIP features.
   • Includes unlimited calling in the U.S., Canada, Mexico, and Puerto Rico, virtual receptionist, call forwarding, and hold music.
   • Supports mobile and desktop apps.
2. Ooma Office Pro – $24.95 per user/month
   • Includes all features in Ooma Office, plus video conferencing, call recording, enhanced call blocking, and voicemail transcription.
   • Ideal for businesses needing more advanced features to improve productivity and customer service.
3. Ooma Office Pro Plus – $29.95 per user/month
   • Adds even more advanced features, including call queuing and hot desking.
   • Provides businesses with comprehensive communication features that are scalable for growing teams.

Ooma also provides custom pricing for larger businesses or enterprises requiring tailored solutions. The plans are flexible, and additional features like toll-free numbers and international calling can be added at an extra cost.

Ooma Reviews

“Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.”

“I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out.”

Source: Capterra

Ooma Support Channels 

• Chat
• Email/Help Desk,
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

8. GoTo Connect

What is GoTo Connect?

GoTo Connect is a virtual phone system designed for small businesses and entrepreneurs. GoTo Connect is a cloud-based phone system that centralizes interactions and elevates customer experiences. The users can easily manage their communication needs, keep personal and professional calls separate, and stay connected with clients. 

Key Features Of GoTo Connect for Salesforce

Cons of GoTo Connect

GoTo Connect Pricing

GoTo Connect offers flexible pricing plans designed to meet the needs of businesses, whether small or large. Here’s an overview of the pricing:

1. Basic Plan – Starting at $19.99 per user/month (billed annually)
   • Includes essential features such as unlimited calls within the U.S. and Canada, voicemail, call forwarding, and mobile/desktop apps.
   • Ideal for small businesses with fundamental communication needs.
2. Premium Plan – Starting at $24.99 per user/month (billed annually)
   • Adds features like video conferencing for up to 250 participants, call recording, voicemail transcription, and integrations with softwares like Microsoft 365 and Google Workspace.
   • Suitable for businesses needing more robust collaboration and reporting features.
3. Enterprise Plan – Starting at $39.99 per user/month (billed annually)
   • Includes all Premium features plus advanced analytics, customizable call flows, and priority customer support.
   • Designed for larger businesses that require advanced features, scalability, and in-depth analytics.

GoTo Connect also offers optional add-ons, such as toll-free numbers and international calling, which can be added for an additional cost. Pricing may vary based on the number of users and selected features.

GoTo Connect Reviews

“The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it.”

“I like that you can customize it to do almost anything that you want. It has great flexibility and we as an organization have control on how we want to use it.”

Source: Capterra

GoTo Connect Support Channels

• Email/Help Desk
• Phone Support
• Chat
• FAQs/Forum
• Knowledge Base
• 24/7 (Live rep)

9. Aircall

What is Aircall?

Aircall is a phone and communication platform aimed at enhancing business communication and collaboration. While it promises to streamline workflows and improve customer interactions, it’s essential to examine its features and functionalities to determine if it aligns with your organization’s needs.

Key Features of Aircall

Cons of Aircall

• Limited Integrations: Aircall’s integration options are limited, potentially restricting its compatibility with other software systems and limiting workflow automation possibilities.
• High Price: Aircall’s pricing may be considered relatively high compared to competitors, making it less accessible for smaller businesses or those operating on a tight budget.
• Contract: Aircall may require users to sign lengthy contracts, locking them into a commitment that could be inconvenient or restrictive.
• Billing Team Ethics: Some users have reported ethical concerns regarding Aircall’s billing team, suggesting potential issues with transparency or fair billing practices.
• Unstable Connection: Aircall’s connection stability may be inconsistent, leading to dropped calls or poor call quality, which can disrupt business operations and frustrate users.

Aircall Pricing

Aircall offers several pricing plans tailored for businesses of different sizes and needs. Here’s an overview of Aircall’s main pricing options:

1. Essential – Starting at $29 per user/month (billed annually)
   • Includes core features like unlimited voice calls in the U.S., Canada, and 50+ countries, call queuing, mobile and desktop apps, and voicemail.
   • Best for small businesses that need essential VoIP phone features.
2. Professional – Starting at $49 per user/month (billed annually)
   • Adds features like call monitoring, call whispering, integrations with popular softwares (Salesforce, HubSpot, Zendesk), and advanced reporting.
   • Suitable for growing businesses that need more advanced call management and CRM integration.
3. Custom (Enterprise) – Custom pricing, based on specific business needs
   • Includes all Professional features plus custom integrations, advanced analytics, dedicated onboarding and support, and personalized solutions.
   • Ideal for large enterprises or businesses with complex communication requirements.

Aircall also offers additional services, such as toll-free numbers, international calling, and extra integrations, which can add to the overall cost. Pricing may vary based on the number of users, and annual billing provides discounts.

Aircall Reviews

“Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.”

“The interface is pretty simple, it’s very easy to use and organize calls.”

Source: Capterra

Aircall Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support

10. Viber

What is Viber?

Viber is a widely-used messaging and calling app that offers free communication services. With its easy-to-use interface and various features, Viber allows users to connect through text, voice, and video calls. In the next section, we’ll explore Viber’s features and benefits, making it easy to understand how it can enhance your communication experience, whether for personal or business use.

Key Features Of Viber

Cons of Viber 

• Call doesn’t end even if you hang up: Users may experience instances where calls fail to terminate even after hanging up, leading to confusion and potential privacy concerns.
• Cannot block calls from unknown numbers: Viber lacks the ability to block calls from unknown or unidentified numbers, potentially resulting in unwanted interruptions and spam calls.
• Call quality deteriorates with network: Users may encounter deteriorating call quality, such as dropped calls or audio distortion, particularly in areas with poor network coverage or congestion.
• No option for blocking contacts: Viber does not provide an option to block specific contacts, leaving users vulnerable to unwanted communication or harassment from individuals they wish to avoid.

Viber Pricing

Viber offers both free and business-oriented services, with pricing that depends on the specific use case:

1. Viber for Personal Use
   • Viber’s core messaging and calling services for individual users are free, including one-on-one messaging, voice and video calls, group chats, and media sharing.
2. Viber Out
   • For making calls to non-Viber users (such as landlines or mobile numbers without Viber), Viber Out is a pay-as-you-go or subscription-based service.
   • Pay-as-you-go rates start at around $0.01 per minute, varying by country.
   • Subscriptions are available for specific countries or regions, with monthly rates starting at around $5.99 per month, offering unlimited calls to designated countries.
3. Viber Business Solutions
   • Viber Business Messages: Businesses can send transactional, promotional, and conversational messages to customers. Pricing varies by region and volume, typically billed on a per-message basis.
   • Viber Chatbot: Businesses can create branded chatbots for customer support and engagement. Pricing for chatbot integration varies based on usage and features.

Viber’s business options are tailored to companies with messaging needs, and prices are generally determined by messaging volume and customization requirements. For exact pricing, businesses are advised to contact Viber’s sales team directly.

Viber Reviews

“Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used.”

“It is very easy to use,convenient and beginner-friendly and the settings are amazing and the design is very good and visually appealing.”

Source: Capterra

Viber Support Channels 

• Chat

Feature-To-Feature Comparison Between All the VOIP Phone Systems

Selecting the right communication platform for your business requires a deep understanding of each option’s features, flexibility, and integration capabilities. Let’s review popular Dialpad alternatives like Emitrr, Vonage, Grasshopper, Ooma, Viber, RingCentral, Nextiva, OpenPhone, Aircall, and GoTo Connect.

Call Center Management

All platforms support basic call center management, but Emitrr offers enhanced call flow customization and routing options, allowing teams to deliver a highly tailored customer experience that is a step above other services.

Call Conferencing

While each platform supports call conferencing, Emitrr shines with its integration of messaging and call features, making it simple to coordinate multi-party conversations in one seamless workflow.

Call Recording

Emitrr and other platforms support call recording; however, Emitrr goes further with automatic transcription, making it ideal for businesses that need quick access to call notes without manual transcription.

VoIP Services

All platforms offer VoIP, but Emitrr provides a more cohesive experience by integrating VoIP with its advanced messaging features, resulting in smooth communication across multiple channels without the need to switch between apps.

2-Way Text Messaging

Emitrr offers a comprehensive 2-way text messaging solution, while other platforms, like GoTo Connect and RingCentral, only offer basic texting. Emitrr’s messaging capabilities make it an ideal choice for businesses wanting effective, real-time engagement with customers.

Group Text Messaging

Emitrr and Dialpad support group texting, an essential feature for collaborative teams. Many other platforms, including Aircall and Grasshopper, lack this, making Emitrr a more versatile option for businesses that require multi-recipient messaging.

Webchat/Live Chat

Emitrr, Dialpad, and Vonage offer webchat capabilities. Emitrr’s option integrates seamlessly with its other channels, enabling smooth transitions from chat to text or calls, a feature not as refined in GoTo Connect and similar platforms.

Missed Calls to Text

Emitrr is the only platform offering a “Missed Calls to Text” feature, automatically sending a follow-up text when a call goes unanswered. This tool is especially useful for businesses that want to ensure every lead is followed up on, something not available on other platforms like RingCentral, GoTo Connect, and Aircall.

Google Business Messages Integration

Emitrr uniquely offers integration with Google Business Messages, enabling businesses to engage with customers who find them on Google Search or Maps. This local search feature, unavailable on GoTo Connect and the others, provides a valuable advantage for companies targeting nearby customers.

Facebook Messenger Integration

Emitrr includes Facebook Messenger integration, letting customers communicate via social channels. This feature, missing from platforms like Aircall and Viber, enhances Emitrr’s appeal for companies active on social media.

Voicemail Transcription

Emitrr transcribes voicemails to text, a convenient feature that saves time by allowing users to scan messages quickly. Other platforms generally lack this functionality, which can add value to customer-focused teams needing efficient review processes.

If you want to know more about voicemail transcription then check out our YouTube video:

Schedule-Based Texting

Only Emitrr provides schedule-based texting, enabling businesses to time messages for optimal reach. This is particularly beneficial for teams looking to send reminders or promotional messages without requiring constant manual oversight.

Broadcast/Bulk SMS

Emitrr allows businesses to run large-scale SMS campaigns easily, making it ideal for promotions or urgent notifications. Other platforms, like GoTo Connect and Dialpad, offer only limited bulk messaging options, setting Emitrr apart as the superior choice for marketing and outreach.

Bulk Emails

Emitrr supports bulk email campaigns, a rare feature among these platforms. This additional channel is valuable for businesses wanting to blend email outreach with other forms of communication, something GoTo Connect and others lack.

Location-Based Interactions

Emitrr’s location-based interactions help personalize communications based on customer locations, creating targeted experiences unavailable on any other platform in this comparison.

Internal Conversation Assignment

Emitrr enables team members to assign conversations internally, keeping communications organized and ensuring the right team members are engaged. Platforms like RingCentral, GoTo Connect, and OpenPhone don’t offer this feature, giving Emitrr an operational edge.

Reviews and Reputation Management

Emitrr supports online review and reputation management, a unique feature for platforms in this comparison, helping businesses maintain a positive brand image with less manual effort.

Automated Responders

Emitrr automates responses to frequently asked questions, allowing teams to handle common inquiries more efficiently. Competing platforms, including GoTo Connect and Aircall, lack this feature, making Emitrr the preferred option for high-demand customer service environments.

Customer Surveys

Emitrr enables customer surveys, an invaluable feature for gathering feedback and optimizing services based on real data. This feature is unique to Emitrr among these platforms, making it a standout choice for customer-focused businesses.

24/7 Support

Emitrr provides round-the-clock customer support, a comforting advantage for businesses that may need help at any hour. While many other platforms offer support, Emitrr’s 24/7 availability ensures maximum reliability and peace of mind.

After analyzing ten popular communication platforms, it’s clear that Emitrr is the most comprehensive option for businesses seeking a feature-rich, all-in-one communication solution. Emitrr combines essential features with unique capabilities like Google Business Messages, missed calls to text, and location-based messaging, which are missing from alternatives like GoTo Connect, RingCentral, and Aircall.

Why Emitrr’s VOIP Phone System Is Ideal for Salesforce Users?

Emitrr works perfectly with Salesforce, making it a great choice for businesses that want to make communication simple and boost productivity. With smart features and easy-to-use dashboard, Emitrr helps your team save time and keeps your customers happy.

Here’s what makes Emitrr stand out:

• Stay Connected Anywhere: Use Emitrr’s cloud phone system on your desktop or app. Make and take calls from anywhere—no need to be tied to a desk.
• Easy Team Communication: Quickly reach your teammates with direct dial extensions, keeping everyone in sync.
• Smart Call Handling: Impress your customers with advanced features like call routing, call queues, extensions, and easy call transfers.
• Record and Improve: Record calls, take notes, and track call quality to make sure your service keeps getting better.
• More Than Just Calls: Combine phone calls with texting, group chats, web chat, and automation to manage all your customer communication in one place.
• Never Miss a Call: If you miss a call, Emitrr automatically sends a text to the customer so you don’t lose touch.
• Texting Made Easy: Customers can reply to your marketing texts, and their responses go straight to your inbox so you can follow up right away.
• Track Call Performance: See reports for incoming, outgoing, and missed calls by day, week, or month to keep track of how you’re doing.
• See Team Stats: Check metrics like total answered calls and average call duration to understand and improve your team’s performance.

Emitrr saves time, improves team productivity, and helps you get more leads with its simple, smart features. If you’re a Salesforce user, Emitrr is the perfect choice to take your customer communication to the next level.

How to Get Started with VOIP for Salesforce?

Getting started with Emitrr VOIP for Salesforce is simple and seamless. Follow these steps to set yourself up for success:

1. Understand Your Needs
   Identify what your team and customers need most. Are you looking to save time, improve call handling, or boost customer engagement? This will help you make the most of Emitrr’s features.
2. Choose Emitrr for Your Goals
   Emitrr offers powerful features like call routing, missed call-to-text, and detailed call metrics. It’s cost-effective, feature-packed, and fully supports Salesforce integration.
3. Set Up Integration
   Emitrr’s support team makes onboarding easy. They’ll guide you step by step to connect Emitrr to Salesforce, so your systems work together smoothly.
4. Train Your Team
   Help your team learn how to use Emitrr’s features, like recording calls, managing call queues, and responding to texts. Training ensures your team adopts the platform quickly and delivers the best service to customers.

FAQs

Conclusion

Effective communication is key to driving business success, and Emitrr makes it easy to streamline your processes with its powerful VOIP solution. Whether it’s saving time, boosting productivity, or enhancing customer experiences, Emitrr has you covered.Ready to transform your communication? Schedule a Demo to get started with Emitrr’s VOIP Solution Today!