10 Best Automated Phone Answering Systems For Small Businesses

Introduction

In the hustle and bustle of running a small business, every call matters. But, let’s face it, answering every call promptly can be overwhelming, especially if your business is growing and you’re handling multiple tasks. That’s where automated phone answering systems come in handy. According to Business Research Insights, the automated voice answering system market is expected to exhibit a CAGR of 10.8% by 2032, highlighting the growing demand for these solutions. These systems not only ensure you never miss a call but also help you offer better customer service by providing quick responses, professional greetings, and 24/7 availability.

In this blog, we will discuss the 10 best-automated phone answering systems for small businesses, and how they can help you optimize your communications. So let’s dive into how these systems work, their benefits, and why Emitrr could be the perfect fit for your business.

Why Small Businesses Need an Automated Phone Answering System

As a small business owner, you often must be juggling numerous tasks, from handling customer service to managing inventory, and sometimes answering every phone call can slip through the cracks. Small businesses end up losing a substantial number of customers just because they fail to respond quickly to calls. In fact, 52% of customers expect a response within an hour, and if you can’t deliver, they’ll likely turn to your competitors. To stay ahead of the curve, adopting an automated phone answering system can be a game-changer. An automated phone answering system ensures that no customer call is missed, even if you are busy or out of the office.

Here are the reasons why small businesses absolutely need an automated phone answering system:

• No Missed Calls: With automation, every call is handled efficiently, preventing missed opportunities and lost customers.
• Enhanced Customer Service: Providing quick responses, even outside business hours, boosts customer satisfaction.
• Saves Time: Automated systems manage routine tasks like call routing, so you can focus on running your business.
• Professional Image: An automated phone system helps you appear more professional, even if you’re just starting out.
• Cost-Effective: Small businesses often can’t afford a full-time receptionist, making an automated system a cost-effective alternative.

Key Features to Look for in an Automated Phone System

Choosing the right automated phone answering system is crucial. You want one that aligns with your business needs, offers the features you require, and can grow with you. Here’s a breakdown of key features to look for:

• Call Routing: Ensure your calls are directed to the right department or team member based on the customer’s request.
• Customizable Greetings: Personalised greetings make the interaction feel more welcoming.
• Voicemail-to-Text: This feature converts voicemails into text, making it easier to manage and respond to messages.
• Real-Time Analytics: Gain insights into how well your phone system is performing, including call volumes and response times.
• 24/7 Availability: Let customers reach out at any time with automated systems that work round the clock.
• Multi-Language Support: If you serve a diverse customer base, multi-language support can be essential.
• Integration with CRM: Seamless integration with customer relationship management (CRM) tools helps streamline customer service operations.

Benefits of Adopting an Automated Phone Answering Business

Implementing an automated phone system can transform the way your business handles customer interactions and internal communication. Whether you’re a small business or a large enterprise, an automated system can help improve response times and free up human resources for more crucial and complex tasks. Here’s why investing in one is a smart move:

• Improved customer experience: Callers get directed to the right department instantly. For example, a customer needing tech support doesn’t have to wait through multiple transfers—they’re connected to the right agent immediately.
• 24/7 availability: Even outside business hours, customers can access information. A restaurant, for instance, can let callers check menu options and place reservations without needing staff intervention.
• Cost savings: Reduces the need for extra staff to handle calls. A small e-commerce business can automate order tracking inquiries, saving money on customer support.
• Scalability: Handles growing call volumes seamlessly. In case you’re managing a fast-growing startup, you don’t need to hire additional agents as inquiries increase, the system manages it efficiently.
• Consistent messaging: Ensures uniform responses to common queries. A healthcare clinic can use it to provide consistent appointment booking details, reducing confusion.
• Increased productivity: Employees focus on complex tasks instead of answering repetitive calls. For example, a law firm’s staff can dedicate more time to casework rather than responding to basic queries about office hours.
• Seamless integrations: Works with CRM systems for better customer follow-ups. A retail store can link the system to customer accounts, making order status updates and personalised promotions more efficient.

Top 10 Automated Phone Answering Systems for Small Businesses

Now that you know what to look for, let’s explore the top 10 automated phone answering systems for small businesses. 

1. Emitrr
2. Dialpad
3. OpenPhone
4. CallHippo
5. Nextiva
6. Grasshopper
7. RingCentral
8. 8×8
9. Vonage
10. MightCall

Each of these systems offers unique features, pricing plans, and customer support to help your business thrive. Let’s deep dive into each option.

1. Emitrr 

What is Emitrr?

Emitrr is a top-rated automated phone answering software designed for small and medium-sized businesses. It offers a seamless communication solution by handling calls efficiently, reducing manual effort, and ensuring a professional customer experience. With AI-driven automation, call routing, voicemail transcription, and advanced security, businesses can streamline their communication while maintaining reliability. Whether managing incoming calls or directing customers to the right department, Emitrr enhances responsiveness with ease.

Key Features of Emitrr

• AI integration: Enhance call-handling efficiency with AI-powered automation tailored for smooth interactions.
• Call forwarding: Automatically redirect incoming calls to the right department or available agent.
• Conference calling: Connect multiple participants effortlessly for team meetings or customer discussions.
• Call encryption and security: Protect customer conversations with encrypted communication for added privacy.
• Auto attendant: Manage call flow seamlessly by directing callers to the appropriate extension or department.
• Voicemail transcripts and summaries: Save time by reading concise voicemail summaries instead of listening to lengthy messages.
• Users and extensions: Easily manage team members by adding or removing users and their extensions.
• Analytics dashboard: Track key call metrics like wait time, call volume, and response rates to optimize performance.
• Call queues: Provide callers with an estimated wait time and queue position to improve customer satisfaction.
• Call recording: Capture and store call recordings for quality monitoring, compliance, or future reference.
• Toll-free numbers: Offer toll-free numbers to make it easier for customers to reach your business without extra charges.
• Mobile integration: Ensure smooth communication by taking business calls on mobile devices from anywhere.
• Call transfer: Seamlessly transfer active calls to another agent or department without disruptions.

Emitrr Pros

• Flexible and affordable pricing: Various pricing plans allow businesses to select the right features within their budget.
• Easy-to-use interface: A user-friendly dashboard makes navigation and setup simple for all users.
• High-quality calls: Advanced audio processing ensures clear and crisp conversations.
• Reliable performance: Designed for 99.99% uptime, ensuring uninterrupted business communication.

Emitrr Cons

More features coming soon!

Emitrr Pricing Plans

Emitrr offers an affordable automated phone answering system starting at $30 per month, making it a cost-effective choice for businesses looking to upgrade their communication.

Emitrr Rating

Capterra: 4.8/5
G2: 4.7/5

Emitrr Customer Reviews

“AWESOME. I would recommend it to anyone looking for a messaging platform. Especially love having a text-friendly retail number that is the SAME as the number we’ve always had.“

“Exceptional and user-friendly! The Emitrr team provides quick and efficient support. I rarely need assistance, but when I do, they resolve issues swiftly. No downsides so far!”

Source: Capterra

Emitrr Support Channels

• Email: [email protected]
• Phone: +1 (210) 941-4696
• Live chat: Chat with a representative
• FAQs/forum: Browse FAQs or forum
• SMS: Text for help
• Knowledge base: Access helpful guides

2. Dialpad

What is Dialpad?

Dialpad is a cloud-based communication platform tailored for businesses of all sizes. Its automated phone answering service for small businesses simplifies communication while offering AI-driven insights, seamless integrations, and robust call management features. 

Key features of Dialpad

• Call routing: Efficiently direct incoming calls to the right team or department.
• Call center management: Manage and monitor call center operations with ease.
• Alerts/notifications: Stay updated with real-time alerts and notifications for important activities.
• Mobile access: Connect to your business communication system from anywhere using the mobile app.

Dialpad pros

• High-quality audio: Delivers crystal-clear calls for reliable communication.

Dialpad cons

• Learning curve for advanced features: Some functionalities may take time for users to adapt to.
• Limited international coverage: International call capabilities depend on the region.
• AI transcription accuracy: Occasional errors in transcriptions may require manual checks.
• Expensive upgrades: Full feature access often requires higher-tier plans.

Dialpad pricing plans

Plans start at $20 per month. 

Dialpad Rating

Capterra: 4.2/5
G2: 4.4/5

Dialpad customer reviews

“The system has gone sharply downhill and has left us with an unbearable amount of dropped calls and technical challenges. We’ve had so many issues that our customers now insist we use their enterprise services instead for calls with them. So now we pay for a service (stuck in a contract) that we don’t use.”

“Calls constantly drop. I’m not even able to use the service that I pay for because the web app continues to crash. Every time I enter a room with an international caller we drop off in 30 seconds. Rinse, wash, repeat.”

Source: Capterra

Dialpad support channels

• Email
• PhoneLive chat
• Knowledge base

3. OpenPhone

What is OpenPhone?

OpenPhone is an intuitive communication platform tailored for startups and freelancers, designed to streamline business communication. It stands out as an excellent automated phone answering software, offering an array of features focused on accessibility and ease of use, helping businesses stay effortlessly connected with their teams and clients.

Key Features of OpenPhone

• Dedicated business phone numbers: OpenPhone enables businesses to maintain separate phone numbers for professional use. This feature boosts credibility and ensures better organization by keeping business and personal calls distinct.
• Call routing: Optimising communication flow, OpenPhone’s call routing ensures that each call reaches the appropriate team member or department, contributing to better customer service and satisfaction.
• Voicemail transcription: OpenPhone transcribes voicemails into readable text, allowing users to catch up on messages at their own convenience, ensuring that no communication slips through the cracks.
• Shared inbox for team collaboration: Designed for effective team collaboration, this feature lets users manage messages within a shared inbox, making communication seamless and organized among team members.

OpenPhone Pros

• Simple and user-friendly interface: OpenPhone boasts a clean, easy-to-navigate interface, making it accessible even to users with little technical expertise, ensuring a smooth experience for all.
• Affordable for small teams: OpenPhone offers competitive pricing that makes it an attractive option for small businesses and freelancers, providing a robust communication solution without straining budgets.

OpenPhone Cons

• No video call functionality: One notable limitation of OpenPhone is the absence of video call capabilities, which may hinder businesses that rely heavily on video conferencing for collaboration.
• Limited advanced features: While OpenPhone excels in simplicity, it may lack some of the advanced features larger businesses may require, such as more complex integrations or customization options.

OpenPhone Pricing Plans

• Basic Plan – Starting at $13 per user/month (billed annually)
• Standard Plan – Starting at $20 per user/month (billed annually)
• Premium Plan – Starting at $40 per user/month (billed annually)

OpenPhone Ratings

• Capterra – 4.1/5
• G2 – 4.7/5

OpenPhone Customer Reviews

“Unable to use the outbound messaging due to lack of support availability – wasted tons of time trying to reach them and getting help.”

“Syncing doesn’t work – EVER. I have numerous screenshots and have sent them to IT. They keep asking for more details but seeing as how I’m trying to run a business, it’s hard to track everything over and over again to help them figure it out. I don’t receive calls and am not able to make calls. The phone rings (sometimes), I pick up and it automatically disconnects me. IT again, wanted me to give them phone numbers, times, etc. AND wanted to put some tracer on my phone. I don’t think so. After months of begging for a better outcome, nothing has changed.”

Source: Capterra

OpenPhone Support Channels

• Email
• Knowledge Base
• Chatbot

4. CallHippo

What is CallHippo?

CallHippo is a cloud-based phone answering automation platform designed to optimize business communication by offering features like call forwarding, call tracking, and call center solutions. It is suitable for businesses of all sizes.

Key Features of CallHippo

• Call Forwarding: Provides businesses with the ability to set up local and international numbers, allowing calls to be forwarded to the appropriate team members regardless of location.
• Call Tracking: Track and monitor calls in real time to gain insights into customer interactions and team performance.
• CRM Integration: Seamlessly integrates with popular CRM tools like HubSpot, Salesforce, and Zoho to streamline workflows and enhance customer relationship management.
• Analytics and Reporting: Access real-time and historical analytics to measure key metrics such as call volume, response time, and agent performance.

CallHippo Pros

• User-Friendly Interface: The platform is easy to use, with minimal setup required, making it accessible even for non-technical users.
• Affordable Pricing: CallHippo offers competitive pricing with flexible plans to suit businesses of different sizes and budgets.

CallHippo Cons

• Limited Advanced Features: While it offers essential features for call management, it lacks some of the more advanced functionalities found in other platforms, like AI-based analytics or automation.
• Occasional Call Quality Issues: Some users have reported occasional call quality problems, especially with international calls.
• Slightly Complicated for New Users: The platform is pretty user-friendly, however, new users may experience a slight learning curve when setting up integrations or advanced features.
• Limited Customisation: Some businesses may find the customization options for IVR and other features somewhat restrictive compared to other platforms.

CallHippo Pricing Plans

Plans start at $20 per user/month.

CallHippo Ratings

• Capterra – 4.0/5
• G2 – 4.1/5

CallHippo Customer Reviews

“Our requirements are simple, and CallHippo is definitely not a service provider to support even the most basic requirements. Do yourself a favor and stay away from them.”

“It is connected to my CRM, but it doesn’t log the recordings into the CRM at all. You have to hunt for them on their website. It always has an issue—can’t call out, drops call, dialer does not work to push extensions when the call goes through, etc.”

Source: Capterra

CallHippo Support Channels

• Phone Support
• Help Desk
• Live Chat
• Email

5. Nextiva

What is Nextiva?

Nextiva is an all-in-one communication platform offering tools for voice, video, messaging, and collaboration. The software is designed to support businesses of all sizes, combining reliability, scalability, and excellent customer service.

Key features of Nextiva

• Call forwarding: Seamlessly route calls to multiple devices or team members.
• Voicemail transcription: Convert voicemails into text and receive them via email.
• Mobile app: Manage calls and messages from anywhere with the mobile app.
• Video conferencing: Host HD video calls to connect with teams and clients.

Nextiva pros

• Reliable service: Offers consistent call quality and high uptime.
• Comprehensive features: Integrates various communication tools into one platform.

Nextiva cons

• Price: Plans are more expensive compared to some competitors, which may deter smaller businesses.
• Setup complexity: Initial setup may involve a learning curve for new users.

Nextiva pricing plans

Starting at $25.95 per user/month.

Nextiva Ratings

• Capterra – 4.6/5
• G2 – 4.5/5

Nextiva customer reviews

“Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn’t become aware of the auto renewal gimmick before the end of the contract term.”

“Lack of follow up for every issue. I would have to reach out to them multiple times to get a response.”

Source: Capterra

Nextiva support channels

• Email
• Phone
• Live chat
• Guides and blogs

6. Grasshopper

What is Grasshopper?

Grasshopper is an automated phone answering system designed for small businesses and entrepreneurs, providing an efficient way to manage communications. It allows users to separate personal and professional calls, ensuring a streamlined connection with clients.

Key Features of Grasshopper

• Automated Attendant: Grasshopper’s system offers custom greetings, directing callers to the appropriate department or person, improving professionalism and customer experience.
• Call Conferencing: This feature enables users to set up seamless conference calls, perfect for collaborating with clients or team members.
• Call recording: Grasshopper allows users to record and store calls. This feature is valuable for reviewing conversations, ensuring compliance, and enhancing the quality of future calls.
• Call Routing: Customised call routing based on factors like time, location, or keywords helps ensure calls reach the right person or department, enhancing customer service.

Grasshopper Pros

• Reliable Call Quality: Users enjoy Grasshopper’s consistent call quality, which is crucial for clear, uninterrupted communication.
• Easy Setup: Grasshopper features an intuitive setup process, allowing businesses to get started quickly without any hassle.

Grasshopper Cons

• Inadequate Customer Support: Grasshopper’s customer support can be slow to respond, leaving users struggling to find solutions in a timely manner.
• Unreliable Text Messaging: Some users report issues with Grasshopper’s text messaging feature, including problems with sending and receiving messages.
• Complex Interface: Grasshopper’s interface may be difficult to navigate for some users, making it harder to fully utilise all of the available features.

Grasshopper Pricing Plans

• Starts at $29 per month for one number and three extensions.

Grasshopper Ratings

• Capterra – 4.3/5
• G2 – 4.0/5

Grasshopper Customer Reviews

“I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you’re going into a call for a caller you know blind because you can’t see their number.”

“The website’s settings were hard to navigate and setting up the incoming call workflow was too cumbersome.”

Source: Capterra

Grasshopper Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Email/Help Desk
• Phone Support
• Chat

7. RingCentral

What is RingCentral?

RingCentral offers a cloud-based communication platform designed to serve businesses of all sizes. By combining voice, video, messaging, and collaboration tools into a single system, RingCentral can enhance your team’s productivity and customer engagement, providing a solid solution for automating your calling system.

Key Features of RingCentral

• Multi-Channel Communication: RingCentral integrates various communication methods like voice calls, video meetings, team messaging, and faxing, ensuring businesses can connect with clients and team members through their preferred channels or devices.
• Team Messaging: The platform’s messaging feature allows for efficient team collaboration. Users can share files, and updates, and participate in group chats, making workflow management much more streamlined.
• VoIP Service: With RingCentral’s automated phone answering service, businesses can make internet-based calls, offering a more cost-effective alternative to traditional phone lines while maintaining high-quality communication.
• IVR (Interactive Voice Response): RingCentral’s IVR simplifies call routing, letting callers navigate through voice or keypad options to get to the right department quickly, improving efficiency and customer experience.

RingCentral Pros

• Cost-Effective Pricing: RingCentral offers competitive pricing that delivers great value for money, especially considering the platform’s robust range of features.
• User-Friendly: The interface is simple to navigate, making it easy for users, even those with minimal technical knowledge, to operate RingCentral’s features effectively.

RingCentral Cons

• Setup Complexity: The initial setup for RingCentral can be overwhelming, especially for businesses without a dedicated IT team, leading to potential delays in getting started.
• Customer Support Challenges: Despite offering 24/7 support, there have been consistent complaints about long wait times, unhelpful responses, and unresolved technical issues, leading to frustration among users.
• Limited Software Integrations: RingCentral integrates with popular platforms seamlessly. However, it might not work as smoothly with niche or custom software, limiting its flexibility for businesses with specific needs.

RingCentral Pricing Plans

• Starting at $19.99 per user/month (limited to 20 users)

RingCentral Ratings

• Capterra – 4.3/5
• G2 – 4.0/5

RingCentral Customer Reviews

“At first, I did like using RingCentral but in the long term, the company was not keeping up with the times and made bad business decisions. I got RingCentral for only a few features, the app for Voice and Unlimited Text, and got more than I didn’t need, eventually losing one of the main features before the contract was up. That left a bad taste in my mouth.”

“I had a lot of issues with this software, mostly with customer service. It was more frequent to have a bad customer service experience than a good one. The average wait time was easily 45 minutes to one hour. I felt like any issue I had was being bounced around different departments, and the representatives didn’t know the software very well.”

Source: Capterra

RingCentral Support Channels

• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)

8. 8×8

What is 8×8?

8×8 provides business phone systems with advanced automated phone answering features, including call recording, HD audio, video conferencing, and contact centre solutions. Known for its reliability, 8×8 integrates communication and customer service into one platform, making it ideal for businesses aiming for streamlined operations.

Key Features of 8×8

• Voice and Video Calls: Experience HD-quality voice and video communication for seamless interactions between teams and customers.
• Call Routing: Ensure calls reach the right team members efficiently with advanced call routing capabilities.
• Auto Attendant: Automate call handling with custom greetings and call forwarding, enhancing caller experience.
• Call Analytics: Gain insights into call performance through detailed analytics and reporting.

8×8 Pros

• Unified Communication: Integrates voice, video, and messaging into a single platform for seamless connectivity.
• Global Reach: Supports international calls across multiple countries, making it suitable for global businesses.

8×8 Cons

• Customer Support Delays: Some users report slower response times when seeking assistance.
• Complex Setup: Advanced features may require technical expertise for proper configuration.
• Limited Customisation: Certain features have restricted options for personalisation.
• Occasional Call Drops: Users have noted reliability issues with calls occasionally dropping.

8×8 Pricing Plans

Starting at $24 per user/month.

8×8 Ratings

Capterra – 4.0/5
G2 – 4.2/5

8×8 Customer Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.“

“They lied. They said they could integrate, but they can’t. Do not believe the salespeople. They will tell you what you want to hear, not the actual capabilities of the system.”

Source: Capterra

8×8 Support Channels

• Email Support
• Phone Support
• Knowledge Base

9. Vonage

What is Vonage?

Vonage provides automated phone answering services for small businesses. The features provided by Vonage can enhance communication and offer a flexible solution to meet your business’s various communication-related needs.

Key Features of Vonage

• Automatic Call Distribution (ACD): Vonage’s ACD feature directs incoming calls to the most appropriate agent or department based on predefined criteria, improving efficiency and customer satisfaction.
• Call Center Management: Vonage offers tools to optimise call centre operations, including agent performance tracking, queue management, and detailed reporting, which provide better oversight and decision-making.
• Call Conferencing: Vonage enables multiple participants to join a call, facilitating easy collaboration and virtual meetings without the need for everyone to be physically present.
• Call Recording: The platform allows users to record calls, providing valuable insights for quality control, compliance, and employee training, enhancing overall customer interaction.

Vonage Pros

• Customisable Dashboard: The dashboard is flexible and allows for personalisation through its API, although setting it up might be complex for some small business owners.
• Easy-to-Use Interface: Vonage boasts an intuitive design, ensuring users can navigate the system with ease and minimal training required.
• Responsive Customer Support: Vonage is frequently praised for offering quick, efficient customer service, ensuring timely resolutions to user concerns.

Vonage Cons

• Frequent Crashes: The Vonage desktop app has been reported to crash often, disrupting workflow and causing frustration for users.
• App Freezes: Users may experience regular freezing of the Vonage app, which can hinder smooth communication and productivity.
• Limited Software Integrations: Vonage offers fewer integrations with third-party tools, which can limit its compatibility and effectiveness in certain business environments.
• Call Forwarding Issues: The call forwarding feature may not always function properly, resulting in missed calls and communication delays.

Vonage Pricing Plans

• Mobile Plan – Starting at $19.99 per user/month
• Premium Plan – Starting at $29.99 per user/month
• Advanced Plan – Starting at $39.99 per user/month

Vonage Ratings

• Capterra – 4.1/5
• G2 – 4.3/5

Vonage Customer Reviews

“Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic.”

“The desktop app on my laptop has stopped working (always crashes immediately after launch) and so I’ve lost that aspect of functionality. Customer support has been of little help, as they claim that no other users are experiencing this issue, even though I pointed out to them that there are users with the identical complaint on the Vonage tech support site.”

Source: Capterra

Vonage Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)

10. MightyCall

What is MightyCall?

MightyCall is an automated phone answering system designed to simplify communication for small businesses. MightyCall offers features like call recording, voicemail transcription, and toll-free numbers, all with a focus on simplicity and affordability.

Key features of MightyCall

• Call forwarding: Forward calls to any phone, including your mobile devices, for convenience.
• Voicemail transcription: Receive voicemail transcriptions directly for quick and easy access.
• Call routing: Customise call routing options to ensure calls are directed to the right person or team.
• Custom greetings: Personalise voicemail greetings to maintain a professional image.

MightyCall pros

• Affordable pricing: Very cost-effective plans designed for small businesses with limited budgets.
• Simple setup: Easy to set up and manage, without the need for extra hardware or technical expertise.

MightyCall cons

• Limited advanced features: This may be too basic for larger businesses with more complex communication needs.
• Limited integrations: Fewer integrations with other business tools compared to some competitors.

MightyCall pricing plans

Starting at $15 per month per user. 

MightyCall Ratings

• Capterra – 3.8/5
• G2 – 4.5/5

MightyCall customer reviews

“it was unable to receive texts the way i needed it to. to cancel you have to call the company. i called but the line did not ring. the next day i was charged. i called again and was unable to reach anyone. i submitted an email ticket to close my account, and they did, but they refused to refund me.”

“they have outages of service because they use only amazon for their webservice”

Source: Capterra

MightyCall support channels

• Email
• Phone
• SMS
• Guides/Blogs 

Why Emitrr is the top choice for an automated phone system?

So, why should you choose Emitrr over other systems? Here’s why:

24/7 call availability

With Emitrr’s auto attendant, your business never misses a call. It operates 24×7, 365 days a year, ensuring that all inbound calls are answered—even outside business hours. Simply configure your business hours and an after-hours message, and your customers will always receive a response.

Customisation to meet the needs of your business

Emitrr’s virtual assistant phone system is highly customisable to fit your unique business requirements. It allows you to:

• Add multiple extensions and users
• Modify settings anytime
• Create custom voice messages for different scenarios
• Set user availability based on time zones
• Adjust call routing preferences for a smoother experience

Excellent customer service

Emitrr is known for its top-rated customer support, earning a 4.8/5 star rating on Capterra. Whether you need assistance with setup or troubleshooting, Emitrr offers 24/7 support via chat, email, and phone, ensuring a seamless user experience.

Advanced auto attendant for seamless call management

Emitrr enhances call handling with:

• Custom voice prompts for unanswered calls
• Call queue management to handle high call volumes
• User-specific hours based on time zones
• Smart call routing to ensure calls reach the right person

These features help maintain a professional and efficient call flow, reducing wait times and improving customer experience.

Emitrr’s automated calling system is budget-friendly

Unlike many VoIP systems that charge premium fees for auto-attendant features, Emitrr offers affordable plans starting at just $30 per user per month.

Transparent pricing

Emitrr offers straightforward and transparent pricing with no hidden fees or unexpected charges. You only pay for what you choose, ensuring complete clarity on costs. This helps businesses budget effectively without worrying about surprise expenses.

User-friendly interface

Emitrr is designed with simplicity in mind, making it easy for anyone to set up and use, even without technical expertise. The intuitive dashboard allows businesses to customise settings, manage call flows, and access reports effortlessly, reducing the need for IT support.

Scalability

As your business grows, so do your communication needs. Emitrr allows you to expand its features and add more users or extensions without switching to a different platform. Whether you are a small startup or a large enterprise, the system adapts to your changing requirements seamlessly.

Reliability

With a robust infrastructure, Emitrr ensures minimal downtime and uninterrupted service. Whether handling a high call volume or managing multiple extensions, the system operates smoothly, preventing missed opportunities and ensuring seamless communication.

Security

Emitrr prioritises data protection with end-to-end encryption and secure data handling. Sensitive business and customer information remain protected, ensuring compliance with industry standards and giving you complete peace of mind.

With Emitrr, you get a cost-effective, fully customisable, and easy-to-use automated phone system that grows with your business.

How Emitrr’s automated phone answering system can be used for different industries?

Emitrr’s flexibility makes it ideal for a wide range of industries. Let’s look at how it can be used in different sectors:

Healthcare

Doctors, clinics, and hospitals can use the phone answering software to manage:

• Appointment scheduling and reminders
• Patient inquiries about services and availability
• Follow-up calls for test results and prescription refills
• Emergency call routing for urgent care

Retail

Retail businesses can streamline customer communication by handling:

• Order updates and tracking requests
• Product inquiries and stock availability
• Return and refund requests
• Promotions and special discounts via automated responses

Education

Educational institutions, including schools, colleges, and training centres, can use Emitrr’s automated phone answering for:

• Managing student inquiries about courses and admissions
• Automating registration for events and exams
• Sending reminders for fees, deadlines, and parent-teacher meetings
• Providing information on school policies and schedules

Real Estate

Real estate businesses can enhance their operations by automating:

• Property inquiry handling and scheduling site visits
• Lead management through automated follow-ups
• Rental application processing and tenant support
• Mortgage and financing assistance calls

Hospitality

Hotels, resorts, and travel agencies can improve guest experience by managing:

• Room booking inquiries and confirmations
• Special requests for services and amenities
• Automated check-in and check-out assistance
• Travel itinerary updates and customer support

Legal Services

Law firms and independent attorneys can use Emitrr to handle:

• Client appointment scheduling and rescheduling
• Automated reminders for court dates and consultations
• Call screening to direct urgent matters to the right legal professional
• General inquiries about services and legal documentation

Financial Services

Banks, lending institutions, and insurance providers can streamline customer interactions by:

• Automating loan application updates and approvals
• Handling insurance policy inquiries and claim status checks
• Providing information on banking services and account details
• Sending automated reminders for bill payments and EMIs

Home Services

Businesses offering home maintenance, plumbing, electrical, and cleaning services can use Emitrr for:

• Service appointment bookings and confirmations
• Customer inquiries about pricing and availability
• Emergency service requests and dispatch coordination
• Follow-up calls for service feedback and promotions

Emitrr’s adaptability ensures businesses across industries can enhance efficiency, improve customer service, and reduce the burden on human agents.

Setting up Emitrr’s automated phone system for your small business

Setting up your automated phone system with Emitrr is a simple process that can be done in just a few steps, here’s how you can get started:

• Log In: Visit Emitrr’s website and log into your dashboard to access the settings panel.
• Choose Your Features: Decide which features you want, such as call routing, voicemail-to-text, and custom greetings.
• Integrate with Your CRM: Connect Emitrr to your existing CRM for streamlined communication.
• Set Up Call Flows: Configure how you want calls to be routed, whether through department options or to specific team members.
• Test the System: Once everything is set up, make a test call to ensure that the system is working properly.

FAQs

Conclusion

Implementing an automated phone answering system is no longer a luxury, it’s a necessity for small businesses looking to stay competitive and improve customer service. With Emitrr leading the charge, you can automate your phone system while saving time and money, without compromising on service quality. Whether you’re a healthcare provider, retailer, or real estate professional, Emitrr offers tailored solutions to streamline your communication processes. Ready to take the next step? Book a demo today to see how it can enhance your business operations!