PT Communication Scorecard - Emitrr

PT Communication Scorecard

Benchmark your clinic's patient communication efficiency across missed calls, reminders, no-shows, and front desk workload.

100% Confidential — your data is never shared.

Score Your Clinic

Use this scale for every row:

1 Broken / not in place
2 Very limited
3 Basic setup
4 Strong setup
5 Fully optimized
Category What This Means Score (1–5)
Missed Calls How well missed calls are captured and followed up
Appointment Reminders How automated and effective your reminders are
No-Show Recovery How you recover and re-engage no-show patients
Front Desk Load How much manual work your front desk handles
Patient Reply Ability How easily patients can reply or communicate
Review Generation How consistently you collect patient reviews
System Fragmentation How connected your tools and systems are
EMR Integration How well your communication integrates with EMR
After-Hours Coverage How well you handle inquiries after hours
Revenue Leakage Control How well you prevent lost revenue opportunities

Each row starts at 1 — adjust as needed, then tap to see your score and top opportunities.


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