10 Best Cloud Phone Systems For Your Business

Introduction

Communication these days is crucial for any business, it serves as a medium through which services, ideas, and products flow. In a time where technology is advancing rapidly and globalization has taken place communication is not an option it’s a necessity. Gradually traditional phone systems are being replaced by cloud telephony solutions. Statistics projects that the US telephony market recorded a revenue of US$504.1bn. Cloud phone system solution helps businesses manage calls, messages, and customer interactions over the Internet, which also minimizes the need for expensive on-premise hardware.

In this blog, we are going to cover the 10 best telephony cloud solutions comprehensively and explore the key differences to help you make an informed decision about which one is the best fit for your business!! So let’s get started!! 

What Is Cloud Telephony?

Cloud-based phone solutions are a kind of technology that enables voice communication through the internet instead of traditional telephone lines as it operates through VoIP technology. All the voice communication made over the internet is hosted on the cloud which also gives businesses the ability to manage calls, messages, and other communications more efficiently. 

How Does Cloud Telephony Work?

The telephony platform operates through VoIP. what happens is when you dial the phone number the service provider will handle the routing. The best cloud-based phone system works in a methodical way where it transforms voice into small data packets and passes them over the internet. This is the way a cloud-based phone system connects your call to the other person or business. On your end, all you need to do is replace your existing individual phone systems with VoIP phone systems. 

Why Do You Need A Cloud Telephony Solution?

Lower costs while improving efficiency

Opting for a cloud telephony service provider minimizes the requirement for costly on-premise hardware like PBX systems that allow businesses to use their existing systems for handling calls, with a telephony provider no maintenance is required from your end as it is been taken care of by your provider and eliminates the need for separate IT department. Apart from this, the elimination of the bulky PBX system gives businesses the opportunity to operate in comparatively smaller spaces which also helps in saving costs. As per the business research company will grow to $37.49 billion in 2025 largely because of the increasing demand for flexible and cost-effective communication solutions. 

Scale your business without disruptions

Cloud-based phone systems are specially designed to scale as your business grows. This is indeed one of the standout features of cloud-based VoIP providers over traditional landline systems that are comparatively difficult and costly to upscale. With a cloud-based VoIP solution, you can easily add new users and locations, features like auto attendants help you manage high call volume, and customizable features and functionality allow you to modify and upgrade to advanced features are per your needs. 

Boost productivity and sales with automation

Automation in cloud-based VoIP providers streamlines business communication, reducing manual efforts while enhancing efficiency. Cloud telephony offers the feature of automated calling that makes it easy for employees to manage large customer lists. Features such as call script display, customer tagging, call notes, and other features of cloud-based phone systems help employees get information about customers and offer personalized services to them along with reducing manual tasks. 

Increased Reliability and Resilience

Ensuring constant availability to customers is critical for any business. Downtime caused by power failures, wiring issues, or natural disasters can severely impact customer trust and business reputation. Leading hosted telephony providers, such as Emitrr, offer a 99.999% uptime guarantee, ensuring uninterrupted communication regardless of external disruptions.

Robust, powerful calling features

When we talk about cloud-based VoIP solutions, advanced features come in handy. Features such as call forwarding, call routing, IVR, auto attendant, call recording, and more!! That helps you automate the day-to-day tasks and operate seamlessly and efficiently. Such features of cloud-based telephony systems allow businesses to optimize call handling, improve customer service, and maintain seamless internal communication. 

Enjoy unmatched mobility and flexibility

The cloud calling feature of the cloud calling solution enables employees to work from anywhere with an internet connection, making it ideal for remote and hybrid work models. Since calls can be made and received on any device—smartphones, tablets, or laptops—employees remain accessible even when they are away from the office.

Track and analyze business communication in real-time

With cloud-based VoIP service, you can track analyze, refine your business strategy, and make data-driven decisions as it allows you to gain real-time insights. Valuable insights into call performance, customer interactions, and agent productivity offered by cloud-based phone systems help you monitor metrics like call duration, response time, missed calls, and customer satisfaction trends. These insights help organizations optimize communication strategies, improve customer service, and make data-driven decisions to enhance overall efficiency.

Who Needs A Cloud Telephony System?

Small, Medium, and Large Businesses

Cloud telephony servers all kinds of business sizes as it offers a pocket-friendly and scalable solution with extensive features such as virtual phone numbers, IVR, and call forwarding. Medium and large enterprises leverage themselves from a unified communication solution that is easy to scale. 

Contact Center and Customer Support

The cloud phone system is an ideal choice for contact centers as well as customer support teams as a cloud-based phone system gives them the ability to efficiently route calls, place the call into a queue, and detailed analytics that help in improving productivity and enhancing customer experience. Apart from this, seamless integration offered by the hosted cloud telephony helps in offering personalized interaction to customers. 

Sales and Marketing Teams

Cloud telephony equips sales and marketing teams with powerful tools such as call analytics, tracking, and recording. These capabilities provide businesses with actionable insights into customer interactions, help assess the performance of marketing campaigns, and enhance overall sales and marketing strategies.

Remote and Distributed Workforce

With the increasing culture of remote work, the cloud phone system offers the facility to work from anywhere provided you are connected to a network. Cloud voice solutions allow businesses and organizations to seamlessly manage and work remotely. Features such as virtual extensions make sure that calls are routed to a particular location or device whether the person is in the office or working remotely. 

Multi-location and Global Enterprises

Businesses with multiple locations, such as retail chains, hospitality groups, and global service providers, can significantly benefit from cloud telephony. Cloud telephony companies streamline communication by offering centralized management, ensuring smooth collaboration and a uniform customer experience across all locations.

Factors To Consider While Looking For A Cloud Telephony System

Call Management Features

Here are some call management features that your cloud phone system should necessarily have: 

• IVR (Interactive Voice Response): Automates call routing and enhances customer experience.
• Call Routing & Forwarding: Ensures calls are directed to the right department or agent.
• Call Queues: Manages high call volumes by placing callers in a queue.
• Voicemail & Voicemail-to-Text: Allows customers to leave messages and receive transcriptions for quick follow-ups.

Call Analytics & Reporting

While looking for a cloud telephony provider you need to ensure that the platform provides detailed insights into call volumes, durations, missed calls, and agent performance. The feature helps track key metrics and optimize communication strategies.

Call Recording & Monitoring

Call recording and monitoring is an important part of cloud telephony as it enables businesses to record calls for training, compliance, and quality assurance. Whereas live call monitoring allows managers to oversee and improve customer interactions.

Scalability & Multi-Location Support

Scalability and multi-location support are vital for any cloud-based telephone service as it should be easy to scale with your business. Software that easily scales as your business grows helps in supporting multiple locations and remote teams. Apart from this cloud telephony systems also offer centralized communication management for consistency across all branches.

Integration with Business Tools

Integration is a key feature you should be looking for as a cloud phone system that seamlessly integrates with CRM, helpdesk, and other essential software enables automated workflows, and enhances productivity.

AI-Powered Automation

AI and automation are some of the standout features of any communication platform particularly cloud telephony service as AI-driven features such as call transcription, sentiment analysis, and virtual assistants enhance efficiency, and seamless automation helps in automating repetitive tasks, freeing up agents for more complex interactions.

Omnichannel Communication

A cloud phone system should not be limited to calling features but also should go beyond it and support voice, SMS, email, and chat to provide a unified customer communication experience as it ensures seamless interactions across multiple platforms.

Security & Compliance

To avoid any legal action you need to ensure that the cloud telephony software you are opting for adheres to industry regulations such as GDPR, HIPAA, and TCPA for data security as it provides encryption, role-based access, and fraud prevention measures.

Cloud Telephony Software vs. VoIP

Feature	Cloud Telephony	VoIP (Voice over IP)
Definition	A communication system hosted on the cloud that enables businesses to manage calls and messaging.	A technology that allows voice communication over the internet instead of traditional phone lines.
Functionality	Offers voice calls, SMS, IVR, call routing, analytics, and CRM integrations.	Primarily focused on voice calls over the internet, often with basic call features.
Infrastructure	Fully cloud-based, requires no on-premise hardware.	Uses internet-based calling but may need additional hardware like IP phones.
Scalability	Easily scales for businesses of any size, including multi-location support.	Scalable but may require additional setup for expanding teams.
Call Management	Advanced features like call forwarding, call queues, voicemail-to-text, and AI-powered automation.	Standard VoIP calling features, sometimes with call forwarding and voicemail.
Integration	Seamlessly integrates with CRM, helpdesk, and other business tools.	Some VoIP services offer integrations, but they may be limited.
Mobility	Accessible from anywhere with an internet connection on any device.	Also accessible remotely but may not offer unified communication across multiple channels.
Reliability	High uptime and minimal disruptions with cloud-based redundancy.	Dependent on internet stability; may experience call drops or latency.
Security	Uses encryption, and compliance with GDPR, HIPAA, and other regulations.	Security depends on the provider; may lack industry-specific compliance.

10 Best Cloud Telephony Solutions

1. Emitrr
2. Cloudtalk
3. Vonage
4. RingCentral
5. Dialpad
6. 8×8
7. Aircall
8. Grasshopper
9. Nextiva
10. GoTo Connect

1. Emittrr

Emitrr is an all-in-one cloud-based platform that is perfect for streamlining business operations. This cloud telephony software leverages AI to improve customer experience and improve service efficiency. Features like call routing, call recording, call analytics, IVR, call monitoring, auto attendant, and a lot more make it an ideal cloud telephony solution among others. This IP telephony solution eliminates the need for traditional phone systems by allowing businesses to manage calls, messages, and customer interactions entirely over the Internet. Here is a quick overview of the best cloud telephony solution: 

Emittrr Features

• Intelligent Call Routing for Faster Resolutions: Automatically direct incoming calls to the appropriate department or team, ensuring quicker query handling without manual intervention.
• Customizable Extensions for Personalized Call Handling: Create user-specific extensions that align with individual workflows and availability, enhancing efficiency and accessibility.
• Define Business Hours for Streamlined Call Flow: Set up working hours and vacation schedules to manage call availability and ensure calls are handled appropriately based on the time of day.
• Instant Caller Insights for Personalized Interactions: View caller profiles and past interactions in real-time to offer a more tailored and efficient customer experience.
• Seamless Call Forwarding for Uninterrupted Service: Redirect calls to alternate numbers, voicemails, or other extensions when team members are unavailable, maintaining continuous service.
• Simultaneous Ringing to Minimize Missed Calls: Ring multiple team members at once to ensure calls are promptly answered and customers receive immediate attention.
• Automated SMS for Missed Calls: Send instant text notifications to callers when their call is missed, keeping communication seamless and professional.
• Two-Way SMS for Flexible Communication: Enable text messaging alongside calls, allowing customers to communicate through their preferred channel.
• Bulk Texting for High-Impact Outreach: Send mass texts with an impressive 98% open rate, making it easy to reach large audiences quickly.
• Automated Appointment Reminders Across Channels: Use text, email, or voice notifications to send reminders for appointments or important tasks, reducing no-shows.
• AI-Powered Sentiment Analysis for Prioritizing Calls: Analyze caller emotions to identify urgent issues and ensure sensitive conversations are handled with care.
• Interactive Voice Response (IVR) to Reduce Workload: Implement an IVR system to answer common questions, direct calls efficiently, and minimize team workload.
• Call Recording with Privacy Controls: Securely record calls for training, compliance, or future reference, with options to disable recording for privacy-sensitive conversations.
• Voicemail-to-Text for Faster Follow-Ups: Convert voicemail messages into text format for quick review and easier response management.
• Tagging and Notes for Better Call Tracking: Organize calls with tags and notes, enabling teams to track conversations efficiently and improve follow-ups.
• Keyword-Based Call Routing for Targeted Assistance: Automatically route calls based on specific keywords to connect customers with the most relevant team members.
• Geolocation-Based Call Screening: Prioritize or route calls based on the caller’s location, ideal for regional services or promotions.
• Integrated Call Analytics for Performance Optimization: Gain real-time insights into call performance, response times, and outcomes to improve team efficiency.
• Unified Communication from a Single Platform: Manage calls and messages seamlessly from one interface for improved organization and smoother operations.
• Device Compatibility for On-the-Go Management: Handle calls effortlessly from both desktop and mobile devices, ensuring flexibility and accessibility.
• Smart Call Routing with API Integration: Connect Emitrr with existing systems to automate workflows and enhance business processes.
• Personalized Caller Greetings for a Branded Experience: Customize caller prompts and greetings to reflect your brand’s identity and create a professional first impression.
• Seamless CRM Integrations: Integrate with platforms like Salesforce, Zoho, or HubSpot to enhance customer data management and streamline workflows.
• Prioritize Call Handling with Intelligent Systems: Use AI-driven technology to route calls to the right department, improving response times and customer satisfaction.

Emittrr Pros

• Excellent call quality: Emitrr offers high-quality calls to ensure smooth and uninterrupted communication. 
• Intuitive Interface: You can navigate through the platform effortlessly as it is very easy to use.
• Advanced Features:  Emitrr goes beyond basic features and offers more advanced features for efficient and personalized communication.
• Reliable Customer Support: Get prompt assistance from a knowledgeable and responsive support team.
• Exceptional Uptime (99.99%): Benefit from a highly dependable system with near-perfect availability.

Emittrr Cons

• More advanced features are yet to be launched

Emittrr Pricing

• This cloud-based telephony pricing starts at $30 per user/per month (Billed annually)

Emittrr Integrations

This telephony software offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emittrr Ratings

• Capterra: 4.8/5
• G2: 4.7/5

Emittrr Reviews

“Great. One of the best communications tools that I have used.”

“10/10 – they are very responsive and love hearing ideas of how we will use it and what additional features would be helpful.”

Source: Capterra

2. Cloudtalk

Cloudtalk is a cloud-based telephony system that is designed for businesses that are looking for an efficient and feature-rich platform. This cloud phone service offers businesses the capability to make and receive calls over the Internet eliminating the need for traditional phone lines. Features like cloud-based call management, IVR, call analytics, call recording, and more make it a robust cloud-calling service. Let’s have a quick look at this cloud telephony solution: 

Cloudtalk Features

• Cloud-Based VoIP System: A scalable internet-powered phone system that enables small businesses to handle calls from anywhere without relying on traditional phone lines.
• Advanced Call Routing: Automatically connects callers to the most suitable agent based on availability, expertise, and location for a smoother experience.
• Call Recording and Monitoring: Captures calls for compliance, training, and quality assurance while allowing supervisors to provide real-time feedback.
• Interactive Voice Response (IVR): Customizable call menus efficiently direct customers to the right department or support team, reducing wait times.
• Real-Time Analytics and Reporting: Provides insights into call activity, agent performance, and customer interactions to enhance decision-making and service quality.

Cloudtalk Pros

• Easy-to-Use Interface: Designed with simplicity in mind, CloudTalk’s intuitive platform allows businesses to set up and operate effortlessly, even without technical expertise.
• Scalable and Adaptable: Whether you’re a startup or expanding business, CloudTalk grows with your needs, offering flexible features that support long-term growth.
• Comprehensive Analytics: Gain valuable insights through detailed reports to track team performance and customer interactions, helping identify areas for improvement.
• Ideal for Remote Teams: As a cloud-based system, CloudTalk functions across multiple devices, making it perfect for businesses with remote or hybrid workforces.
• Seamless Integrations: Connects effortlessly with popular CRM and help desk tools, enhancing productivity and streamlining customer relationship management.

Cloudtalk Cons

• Potential Call Quality Issues: Some users experience occasional call drops or delays, particularly in areas with weak internet connections, affecting overall communication reliability.
• Limited Customization on Lower Plans: While CloudTalk offers powerful features, advanced customization options are only available in higher-tier plans, which may not suit smaller businesses on a budget.

Cloudtalk Pricing

• The most basic VoIP and analytics features plan costs about $25 per user/month.

Cloudtalk Integrations

This cloud-based telephony solution can be integrated with various third party solutions: 

• Slack
• Salesforce Sales Cloud
• Shopify
• Hubspot CRM
• Zoho CRM
• Zapier
• Freshdesk
• Pipedrive

Cloudtalk Ratings

• Capterra: 4.4/ 5 
• G2: 4.3/ 5

Cloudtalk Reviews

“The phone application needs more work. Doesn’t seem to “ring” unless the app is open. Would love to have more mobility since working remote.”

“The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.”

Source: Capterra 

3. Vonage

Vonage is a cloud-based telephony and communications platform that provides businesses with multi-channel communication options including voice, messaging, and video. This cloud-calling solution is known for offering flexible and scalable solutions for businesses. Here are the details about the features, pros, cons, and more of this cloud telephony service:  

Vonage Features

• ACD (Automatic Call Distributor): A system that automatically routes incoming calls to the most suitable agent or team based on factors such as availability or expertise.
• Call Center Management: Managing call center operations, including coordinating teams, tracking performance, and optimizing workflows for better efficiency.
• Call Transfer: Seamlessly shifting an ongoing call from one agent to another or to a different department without interruption.
• Call Conferencing: Allowing multiple participants to join and engage in the same call, typically for meetings or group discussions.
• Call Recording: Recording phone calls for purposes like review, training, or ensuring compliance with regulations.
• Call Routing: Directing incoming calls to the correct agent, department, or team according to set criteria, ensuring efficient query handling.

Vonage Pros

• Easy set up: Vonage is easy to set up 
• Feature-rich: This platform offers extensive features that caters to various business needs. 

Vonage Cons

• Poor customer service: Customers at times experience slow response times or receive unhelpful support.
• Limited compatibility: The platform may not integrate smoothly with all third-party tools or platforms.
• Difficult to use: The interface is unintuitive and challenging for some users to navigate.
• Mandatory long-term commitments: Users are required to enter into extended contracts, which can be inconvenient.
• High cost: The service is more expensive than other available options.

Vonage Pricing

This cloud telephony software offers different pricing options: 

• Mobile: $19 per user per month
• Premium: $29 per user per month
• Advance: $39 per user per month

Vonage Integrations

This cloud telephone platform integrates with various CRM tools, including:

• Salesforce Sales Cloud
• LiveAgent
• Microsoft Outlook
• Google Contacts
• QuickBooks Online Advanced
• Pipeline CRM
• Textline
• TenFold
• And more!

Vonage Ratings

• Capterra: 4.0/5
• G2: 4.3/5

Vonage Reviews

“Disappointing SMS Services and Poor Customer Service from Vonage”

“Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas and apathetic. I’m screaming into the void”

Source: Capterra

4. RingCentral

RingCentral is another cloud phone system that gives businesses the capability to run a phone system over the Internet. This phone service provider is equipped with extensive features which include VoIP calling, video conferencing, call transfer, caller ID, and a lot more. Here is a quick look at this cloud-based calling system:

RingCentral Features

• Call Monitoring: Supervisors listen to live calls to assess agent performance and maintain service quality.
• Call Recording: Calls are automatically recorded for future review, quality checks, and compliance.
• Call Transfer: Enables agents to smoothly transfer calls to other team members or departments for further assistance.
• IVR/Voice Recognition: Uses automated menus or voice commands to route calls, speeding up service.
• Call Routing: Routes incoming calls to the correct agent or team based on predefined criteria.
• Automatic Call Distribution (ACD): Allocates incoming calls to available agents based on factors like expertise and availability.
• Caller ID: Displays the caller’s details such as phone number and name for personalized service.
• Reporting/Analytics: Offers data-driven insights on call center performance to identify trends and optimize operations.
• Call Center Management: Oversees daily call center operations to ensure efficient service and improve performance.

RingCentral Pros

• Comprehensive Communication Suite: Combines VoIP, video conferencing, messaging, and contact center features into one platform for streamlined communication.
• Extensive Integrations: Seamlessly connects with over 200 tools like Salesforce, HubSpot, and Microsoft Teams to enhance workflow efficiency.
• Security and Compliance: Ensures strong data protection with encryption, multi-factor authentication, and HIPAA compliance, especially for regulated sectors.
• Ease of Use: Features an intuitive interface and easy setup, making it accessible for teams of all sizes.

RingCentral Cons

• Customer Support Difficulties: Users often face long wait times and inconsistent responses, which can delay issue resolution and disrupt service.
• Occasional Call Quality Issues: Some users report dropped calls or poor audio quality, particularly during peak usage, affecting communication.
• Integration Limitations: The platform may struggle to integrate seamlessly with niche or custom software, limiting its adaptability for specialized workflows.
• Mobile App Limitations: The mobile app is less intuitive and more prone to glitches compared to the desktop version, leading to a subpar user experience.
• Basic Analytics Tools: RingCentral’s analytics may lack the advanced reporting features needed by businesses requiring detailed data insights.
• Complex Setup Process: Without IT support, businesses may find the setup process challenging, and customization could take longer than anticipated.

RingCentral Pricing

This cloud voice service offers a range of business communication plans:

• Essentials: Starting at $19.99 per user/month (limited to 20 users)
• Standard: Starting at $27.99 per user/month
• Premium:  Starting at $34.99 per user/month
• Ultimate: Starting at $49.99 per user/month

RingCentral Integrations

Here are the integrations this phone system cloud offers:

• HubSpot
• Google
• Zendesk
• Zoho CRM
• Freshdesk
• Zendesk Suite
• LiveAgents
• Appy Pie
• And others

RingCentral Ratings

• Capterra: 4.3 / 5
• G2:  4.0 / 5

RingCentral Reviews

“poor level of knowledge with agents on the phone, difficult to understand phone agents”

“Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn’t work that they couldn’t replace.”

Source: Capterra

5. Dialpad

Dialpad is another robust cloud-based calling platform with built-in AI and extensive analytics capabilities. This cloud telephony software goes beyond just a phone system. This cloud-telefonie enables you to dial phone calls, video calls, send SMS, and a lot more from one centralized location. Here’s a brief description of this cloud-based voice service:

Dialpad Features

• Call Routing: Directs incoming calls to the appropriate department or person based on predefined rules.
• Call Monitoring: Enables real-time observation of calls to maintain quality standards and offer support when needed.
• Call Conferencing: Facilitates group discussions by allowing multiple participants to join the same call.
• Call Recording: Records calls for purposes such as training, compliance, or later review.
• Call Center Management: Manages call center operations, including team performance, workflow optimization, and staff supervision.
• Voicemail: Provides a system for callers to leave recorded messages when the recipient is unavailable.
• Custom IVR (Interactive Voice Response): Configures automated phone menus to efficiently direct callers based on their specific requirements.

Dialpad Pros

• High-Quality Audio: Delivers clear sound for both voice and video calls, ensuring smooth communication.
• AI-Powered Features: Uses artificial intelligence to enhance conversations by transcribing calls and providing insights.
• User-Friendly Interface: Designed for easy setup and navigation, making it accessible for all users.
• Accurate Transcriptions: Generates precise call transcriptions for better documentation and reference.

Dialpad Cons

• Integration Challenges: Experiences difficulties when connecting with certain third-party applications and systems.
• Feature Limitations: Lacks some advanced capabilities that competitors offer.
• Misleading Marketing: Some advertised features may not fully align with the actual service provided.
• Complicated Cancellation Process: Users may face hurdles when trying to terminate their subscription.
• Undisclosed Charges: Hidden fees or unexpected costs that are not transparently communicated upfront.

Dialpad Pricing

This telephony company offers three pricing options:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

This cloud-calling system integrates with various CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho
• And more!

Dialpad Ratings

• Capterra: 4.2/5
• G2: 4.4/5

Dialpad Reviews

“Tactics DO Not Sign UP-Beware Deceptive Sales”

“Overcharged for Months with No Resolution – Terrible Customer Service!”

Source: Capterra

6. 8×8

8×8 provides a unified communication platform that includes cloud telephony, video meetings, and contact center solutions. This cloud cell phone is known for its reliability, global reach, and robust security features. Let’s have a look at the features and other functionalities of this Cloud IP phone system:

8×8 Features

• Automated Attendant: A system that answers and directs calls to the right department or person automatically.
• Call Center Management: Tools to oversee, optimize, and enhance the efficiency of call center operations.
• Call Conferencing: Enables multiple participants to join a single call for discussions and collaboration.
• Call Logging: Keeps records of call details such as time, duration, and contact information for tracking purposes.
• Call Recording Software: Captures phone calls for quality assurance, training, or compliance needs.
• Call Routing: Directs incoming calls to the appropriate agent or department based on predefined rules.
• Mobile Access: Allows users to manage communication services from mobile devices for greater flexibility.
• Online Voice Transmission: Uses VoIP technology to transmit voice data over the internet for seamless communication.
• IVR/Voice Recognition: An automated system that uses voice commands to guide callers and manage calls efficiently.

8×8 Pros

• Ease of Use and Flexibility: 8X8 offers an intuitive hosted system that’s simple to set up and maintain while delivering exceptional performance.
• Consistent Call Quality: The platform ensures clear, high-quality calls, maintaining superior voice clarity for each conversation.
• Powerful Features and Reliable Connectivity: 8X8 delivers robust communication features and stable connectivity, greatly enhancing business communication.
• Smooth Mobile App Integration: 8X8 seamlessly integrates VoIP handsets with mobile apps, providing a consistent and dependable communication experience.

8×8 Cons

• Ongoing Billing Problems: Customers faced repeated charges even after attempting to resolve billing issues.
• Unexpected Charges: Despite efforts to fix the problem, unauthorized payments continued in subsequent months.
• Ineffective Automated Replies: Automated email responses failed to address concerns or provide helpful solutions.
• Unhelpful Customer Support: The support team misdiagnosed issues and failed to offer effective resolutions.
• Incorrect Issue Diagnosis: Agents incorrectly blamed outdated devices, preventing the real problem from being fixed.
• Subpar Customer Service: Interactions with 8×8 support were frustrating and did not lead to problem resolution.
• Frustrating Customer Experience: Poor service and unresolved issues resulted in a disappointing user experience.
• Inadequate Assistance: Customer support responses were unhelpful, leaving users without viable solutions.

8X8 Pricing

• This phone cloud service offers different subscription packages. The basic package starts at $24 per month for limited features. 

8X8 Integrations

This phone cloud system offers various integration options include: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8X8 Ratings

• Capterra:  4.0 / 5
• G2:  4.0 / 5

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

7. Aircall

Aircall is another cloud phone system that is designed for small to medium-sized businesses. This cloud-based telephone platform is equipped with features such as virtual receptionists, call forwarding, call conferencing, call transfer, and a lot more!! Not only this, but This telephony system also excels in integrating with your existing tools to offer all the information at one central location. Here is a quick look at this telephony service: 

Aircall Features

• Call Queues: Manages incoming calls by placing them in a queue and routing them to agents based on priority or availability.
• Call Recording: Records phone conversations for training, compliance, and quality assurance purposes.
• Call Conferencing: Allows multiple users to participate in the same call for discussions and collaboration.
• Real-Time Reporting: Offers live insights and analytics on call performance and key metrics for better decision-making.
• Call Center Management: Supervises staffing, workflows, and operations to optimize call center efficiency.

Aircall Pros

• Intuitive Design: Aircall features an easy-to-use interface that allows seamless management of communications.
• Robust Customer Support Team: The platform offers responsive and knowledgeable support to resolve issues efficiently.
• Organized Call Management: Features like call routing, logging, and queue management streamline call handling for better operational efficiency.

Aircall Cons

• On the Costlier Side: The service is priced higher than some other alternatives, making it less suitable for budget-conscious users.
• Binding Contracts: Users are required to sign long-term contracts, reducing flexibility.
• Limited Texting Features: Aircall offers only basic text messaging options, restricting its communication capabilities.
• Minimum User Requirement: Some plans have a minimum user threshold, limiting scalability for smaller businesses or teams.

Aircall Pricing

This cloud phone number offers several pricing plans:

• Essential: Starting at $29 per user/month 
• Professional: Starting at $49 per user/month 
• Custom (Enterprise): Custom pricing

Aircall Integrations

This cloud telephone system offers various integrations including:

• Slack
• HubSpot
• Shopify
• Salesforce
• Zapier
• Front
• and more!

Aircall Ratings

• Capterra: 4.3/5
• G2: 4.3/5

Aircall Reviews

“Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.”

“Poor call quality, ridiculous pay terms and cancelation policy”

Source: Capterra

8. Grasshopper

Grasshopper is a cloud telephony system for entrepreneurs and small businesses. This cloud phone system is equipped with various features such as call forwarding, voicemail transcription, customer greetings, simultaneous call handling and much more!! Let’s have a quick look at this cloud telephony software:

Grasshopper Features

• Call Routing: Directs incoming calls to the right team member or department based on specific rules or availability.
• Call Conferencing: Allows multiple participants to join a single call, making it suitable for group discussions or meetings.
• Call Monitoring: Monitors live calls to ensure quality control and provide support as needed.
• Call Logging: Records essential details of calls, such as time, duration, and participant information, for tracking and analysis.
• IVR (Interactive Voice Response): Automatically answers incoming calls and provides options for callers to navigate through using voice or keypad input.
• Call Center Management: Manages the day-to-day operations of a call center, including staffing, performance tracking, and maintaining smooth workflows.

Grasshopper Pros

• Affordable: Grasshopper offers cost-effective pricing, making it a budget-friendly choice compared to other communication platforms.
• Ease of Use: The platform is easy to navigate, allowing users to manage calls and messages with minimal effort.

Grasshopper Cons

• Poor Customer Service: Customers have reported delays and inadequate support during their interactions with Grasshopper’s service team.
• Limited Features: The platform lacks some advanced tools that larger or more complex businesses may require.
• Outdated Messaging Features: Grasshopper’s messaging tools are less modern and feature-limited compared to its competitors.

Grasshopper Pricing

• Pricing of this cloud phone system starts at $14 

Grasshopper Integrations

This cloud phone system integrates it with various third-party software:

• Zapier
• LiveChat
• Google Voice
• Smith.ai
• Kunversion+
• SkyCiv Structural 3D
• Bitium
• FirePoint
• Ingrid Cloud

Grasshopper Ratings

• Capterra – 4.3 / 5
• G2 – 4.0 / 5

Grasshopper Reviews

“We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should.”

“Stay away. There are much better products out there.”

Source: Capterra

9. Nextiva

Nextiva is a business VoIP provider that offers voice, video, team messaging, and analytics. This cloud phone system is also known for customer management tools that give businesses the capability to track and optimize communication. Here are the other details of this cloud telephony solution:

Nextiva Features

• VoIP-Based Calling – Enables high-quality voice communication over the internet, eliminating the need for traditional landlines.
• Omnichannel Communication – Integrates voice, video, messaging, and email into a single platform, ensuring seamless collaboration.
• Smart Call Management – Enhances call handling with features like call routing, forwarding, and queue management.
• Interactive Voice Response (IVR) – Directs callers to the right department or agent automatically, reducing the need for manual transfers.
• Video Meetings – Supports HD video conferencing with screen sharing and collaboration tools to enhance virtual interactions.
• CRM Connectivity – Syncs with customer relationship management systems to improve workflow efficiency and customer interactions.
• Performance Insights & Reports – Tracks call activity and team performance with detailed analytics.
• Multi-Device Accessibility – Enables calling and messaging from desktops, laptops, and mobile devices, ensuring flexibility.
• Voicemail Transcription – Converts voicemail messages into text and delivers them via email for easier access.
• Call Monitoring & Recording – Records calls for compliance, training, and quality assurance.
• Caller ID & Context Display – Shows customer details before answering a call, helping personalize conversations.

Nextiva Pros

• Crystal-Clear Call Quality – Nextiva ensures HD voice clarity, providing reliable and professional communication without disruptions.
• Flexible Remote Calling – The Nextiva mobile app allows users to make and receive calls from anywhere, making it ideal for remote teams and on-the-go professionals.
• Cost-Effective Solution – With pricing starting at just $30, Nextiva offers an affordable alternative to traditional phone systems while maintaining premium features.

Nextiva Cons

• Difficult Setup Process – Configuring Nextiva can be time-consuming, requiring significant effort to optimize its functionality.
• Complicated User Interface – The platform’s design can be challenging to navigate, making it difficult for users to find and manage features efficiently.
• Cumbersome Dashboard Management – Managing multiple dashboards can be inconvenient and may slow down daily operations.
• Navigational Complexity – The system’s layout may feel overwhelming, especially for users unfamiliar with its structure.
• Inconsistent Customer Support – Users have reported delays and a lack of helpful assistance from Nextiva’s support team, leading to frustration.

Nextiva Pricing

This cloud phone system offers different pricing options:

• Essential – Starting at $23.95 per user/month 
• Professional – Starting at $27.95 per user/month 
• Enterprise – Starting at $37.95 per user/month 
• Ultimate – Starting at $67.95 per user/month 

Nextiva Integrations

This cloud phone system integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine
• FAQs/Forum

Nextiva Ratings

• Capterra:  4.6 / 5
• G2:  4.5 / 5

Nextiva Reviews

“Not a very good one. We have been making it work but are very dissatisfied. It’s just not a fit for us and our practice.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

10. GoTo Connect

GoTo Connect is a cloud-based phone system that offers VoIP calling, and messaging along with team collaboration features and functionality. This cloud phone system also supports advanced call management, call routing, and integration with your existing system. Here is a quick look at this platform: 

GoTo Connect Features

• Seamless Integrations – GoTo Connect effortlessly connects with popular business tools, improving workflow efficiency and collaboration.
• Comprehensive Communication Suite – Combines voice calls, video meetings, messaging, and collaboration tools into a single, unified platform.
• Scalable & Adaptable – Easily adjusts to business growth or downsizing, ensuring flexibility without operational disruptions.
• Reliable Performance & High-Quality Calls – Delivers crystal-clear voice communication and smooth video conferencing for an uninterrupted experience.
• Advanced Call Handling – Includes features like auto-attendants, call routing, voicemail management, and call forwarding for streamlined communication.

GoTo Connect Pros

• Simple and clean: Designed with a straightforward and clutter-free interface for ease of use.
• Good voice communication: Delivers high-quality audio for clear and reliable conversations.
• Easy UI: Features an intuitive user interface that makes navigation effortless for everyone.

GoTo Connect Cons

• Challenging Setup Process – Configuring GoTo Connect can be complex and may require technical expertise or external assistance.
• Limited Personalization – The platform offers minimal customization options, making it difficult to tailor features to specific business needs.
• Potential Connectivity Concerns – Users may occasionally experience downtime or connectivity issues, affecting service reliability.
• Higher Pricing – Compared to other VoIP solutions, GoTo Connect may be costly, particularly for startups or small businesses with tight budgets.
• Customer Support Challenges – Users have reported delays in response times and ineffective assistance when seeking support.
• Feature Gaps – While GoTo Connect provides a solid communication suite, some advanced functionalities found in competing platforms may be missing.
• Device Compatibility Issues – Certain operating systems or devices may not fully support the platform, limiting accessibility for some users.

GoTo Connect Pricing

This cloud-based phone solution offers flexible pricing plans. Here’s an overview of the pricing:

• Basic Plan – Starting at $19.99 per user/month (billed annually)
• Premium Plan – Starting at $24.99 per user/month (billed annually)
• Enterprise Plan – Starting at $39.99 per user/month (billed annually)

GoTo Connect Integrations

This cloud-based phone solution integrations include:

• Zoho
• Google
• MailChimp
• Zapier
• Salesforce
• And more!

GoTo Connect Ratings

• Capterra – 4.5 / 5
• G2 – 4.4 / 5

GoTo Connect Reviews

“The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it.”

“I like that you can customize it to do almost anything that you want. It has great flexibility and we as an organization have control on how we want to use it.”

Source: Capterra

Why Emitrr Over Others?

Advanced Calling Features

This cloud-based phone system offers extensive calling features specially designed to cater to all businesses. Whether it is call routing, IVR, call forwarding, or call recording. Emitrr makes sure that businesses and organizations can efficiently manage their communications. These features not only help streamline customer interactions but also help in reducing missed calls along with improving overall customer satisfaction. 

AI-Powered Call Handling & Automation

This cloud-based phone system knows the importance of AI and hence it is built in such a way that it supports AI-driven automation. It is not only limited to basic calling features but takes call management to the next level. Be it advanced analytics or automated responses, Emitrr excels when it comes to automation.

Unified Communication Platform

The best cloud-based phone system goes beyond basic calling features and offers features and functionalities that go beyond it. All of this in one platform sounds great, isn’t it? Yes, Emitrr consolidates multiple communication channels—including calls, SMS, and voicemail—into a single platform. This centralized approach eliminates the need to juggle between multiple platforms and makes it easier to track customer interactions.

High Call Quality & Reliability

This cloud-based phone system offers high call quality is something that every business needs, hence with Emitrr you get 99.99% uptime. With enterprise-grade VoIP technology, Emitrr ensures crystal-clear voice quality and minimal call drops.

Seamless CRM & Business Software Integrations

Emitrr goes well with others, it means that whatever software you are using like PMS, CRM, or EHR can be seamlessly integrated with them. This means all the data is readily available to you without switching between the platforms. It not only improves your productivity but also reduces the manual effort involved in fetching customer data. 

Scalability & Multi-Location Support

The best cloud-based phone system knows that each business grows after a certain amount of time hence it is very scalable which means it can grow with your business. Be it adding new users or adding multiple locations you can do it with ease that too without any extra effort. Whether you’re a small business or a large enterprise with multiple branches, Emitrr ensures a seamless communication experience across all locations.

Compliance & Security

Emitrr knows the importance of adhering to industry standards hence it is designed in such a way that it compiles to all the regulatory requirements. The platform adheres to HIPAA, GDPR, TCPA, and other relevant regulations, ensuring that customer data remains secure and private.

Affordable Pricing

Emitrr provides competitive pricing without compromising on features. Businesses get access to premium functionalities at a cost-effective rate, making it a budget-friendly alternative to other VoIP and communication platforms.

Robust Customer Support

Businesses thrive because of their customer support and Emiyrr is one such platform that offers excellent customer support. Because of its robust offering, the best cloud-based phone system has gotten a 5 out of 5 rating on some reputable platforms including Capterra. Whether through live chat, email, or phone support, Emitrr ensures businesses get the help they need to keep operations running smoothly.

Frequently Asked Questions

Conclusion

Choosing the right cloud phone system is essential for streamlining communication, enhancing customer interactions, and improving business efficiency. After analyzing the best cloud phone system we come to the conclusion that Emitrr stands out among the rest and by opting for Emitrr you say yes to seamless communication, enhanced customer interactions, and improved business efficiency. Want to know how Emitrr can help you do all of this? Book a demo to learn more about this robust platform.