Top 10 Hospital Phone System Solutions

Introduction

Imagine you walk into a hospital with an urgent concern, and the receptionist scrambles to find your records. The nurse struggles to confirm your doctor’s availability, and the billing department keeps you waiting for payment processing updates. Sounds chaotic, right? That is why seamless communication isn’t just important in healthcare phone systems—it is absolutely critical. From booking appointments to coordinating with specialists, hospitals run on communication. 

Think about it: when a patient calls to schedule a visit, the hospital staff needs to check availability, update records, and send reminders—all while ensuring there are no mix-ups. A survey by CNBC found that more than 88% of hospital appointments are scheduled over the phone. That’s a massive number, and without the right system in place, hospitals risk long wait times, miscommunication, and frustrated patients. This is where VoIP technology steps in to make things smoother. 

A modern phone system for healthcare powered by VoIP handles calls while also streamlining hospital scheduling, automating reminders, connecting different departments, and supporting telehealth services. Beyond that, it is cost-effective and more reliable than landlines, making life easier for both hospital staff and patients.

In this blog post, we have rounded up the top 10 hospital phone system solutions that can enhance communication and efficiency. Read on to find the right one for your needs!

What Is A Hospital Phone System?

A hospital phone system is a communication network designed specifically for healthcare facilities to manage patient calls, schedule appointments, coordinate with medical staff, and handle emergencies efficiently. A small healthcare clinic with a steady flow of patients needs a simple yet efficient setup to handle calls, schedule appointments, and assist with patient inquiries. On the other hand, a large hospital, dealing with high call volumes and multiple departments, requires an advanced system with VoIP, automated call routing, and integration with patient records to keep everything running smoothly.

From coordinating with doctors to managing emergencies, a hospital communication system helps staff stay connected and respond quickly. When are calls from other medical personnel usually transferred directly to the office physician? This typically happens in urgent cases requiring immediate attention or specialist consultations that cannot be delayed. Prioritizing incoming phone calls to a medical office is also known as triaging calls, a process that helps route urgent matters first while managing routine inquiries efficiently. Without a proper system in place, calls get missed, schedules become chaotic, and patients end up waiting longer than they should.

How Is A Phone System For Hospitals Different?

Unlike standard telephony systems, a hospital phone system comes with VoIP healthcare focused features designed to handle the unique demands of a medical environment. Hospitals and medical offices deal with sensitive patient information, urgent calls, and high call volumes—something a basic phone system just can’t handle.

One of the biggest differences is HIPAA compliance. Hospitals handle private patient data daily, from appointment details to test results. A hospital phone system must follow strict security protocols to protect this information from leaks or unauthorized access. In medical offices, a routing list is used to direct calls to the appropriate department or specialist, reducing wait times and improving patient experience.

For example, when a doctor shares a test result over the phone, the system must keep the conversation private and secure. Calls may also need encryption and restricted access to maintain confidentiality. A hospital phone system stores voicemails, patient messages, and call records, all of which contain sensitive data. A system designed for hospitals includes strong security measures to prevent data breaches, hacking attempts, or accidental leaks.

​​To see how SMS can enhance doctor-patient communication while keeping data secure, check out this video: 

Use Cases For A Hospital Phone System

A hospital phone system plays a key role in keeping communication smooth and efficient. From booking appointments to handling emergencies, it helps patients, doctors, and staff stay connected at all times. A well-structured system reduces wait times, improves patient experience, and keeps hospital operations running without chaos. Here’s how it helps in different situations:

Scheduling Appointments

A hospital phone system makes it easy for patients to schedule appointments without long hold times. Automated call routing quickly connects them to the right department, reducing staff workload and improving efficiency.

Appointment Reminders

Missed appointments create scheduling gaps and waste valuable time. A hospital phone system sends automated reminders via calls or messages, helping patients keep track of their visits and reducing no-shows.

Multidisciplinary Care Teams Communication

Hospitals function as a team effort. A hospital phone system allows doctors, nurses, and specialists to communicate instantly, share patient updates, and coordinate treatments without delays.

Telehealth and Remote Consultations

Not all patients can visit a hospital in person. A hospital phone system with VoIP and video call features acts as a digital front door to healthcare, allowing doctors to consult patients remotely and making healthcare accessible from anywhere.

Automated Self-Service for Patients

Patients don’t always need to speak to a person for simple queries. A hospital phone system with automated menus lets them check lab results, confirm appointments, or pay bills without waiting in line.

Emergency Response

In critical situations, every second counts. A hospital phone system prioritizes emergency calls, connects responders instantly, and helps staff react quickly, preventing delays in urgent care.

Key Features To Consider In A Hospital Phone System

A dedicated hospital phone system enhances communication, streamlines workflows, and keeps hospital operations efficient. With healthcare-specific features, it helps staff manage patient calls, coordinate emergencies, and protect sensitive data. The right system reduces delays, improves response times, and creates a smoother experience for both patients and medical teams.

Reliability and Accessibility

A hospital phone system must work round the clock, handling multiple calls at once without disruptions. Downtime isn’t an option when patient care is on the line.

Call Management Tools

Smart features like call routing, voicemail-to-text, and hold queues help a hospital phone system manage incoming calls efficiently, reducing wait times for patients.

Integration with Hospital Systems

A hospital phone system should connect with electronic health records (EHR) and hospital databases, making it easier for staff to access patient information and update records in real-time.

Scalability

Hospitals grow, and so do their communication needs. A hospital phone system should easily expand with more lines, departments, and locations as needed.

Ease of Use

Complicated systems slow things down. A hospital phone system with an intuitive interface helps staff focus on patient care instead of struggling with technology.

Security and Compliance

Handling sensitive patient data requires strict security. A hospital phone system must follow HIPAA regulations, encrypt calls, and protect information from unauthorized access.

Advanced Messaging Capabilities

From appointment reminders to emergency alerts, a hospital phone system should support automated text messages and internal communication for better coordination.

Call Recording and Insights

Hospitals deal with critical conversations daily. A hospital phone system with call recording and analytics helps improve service quality, resolve disputes, and train staff effectively.

Dedicated Customer Support

Glitches and technical issues can disrupt a hospital’s operations. A hospital phone system with 24/7 customer support ensures quick fixes and uninterrupted service.

Top 10 Hospital Phone System Solutions

1. Emitrr
2. CallHippo
3. Vonage
4. RingCentral
5. 8×8
6. Phone.com
7. Nextiva
8. Dialpad
9. Five9
10. Grasshopper

1. Emitrr

Hospitals run on urgency—missed calls and long hold times aren’t an option. Emitrr is a hospital phone system built for the fast-paced world of healthcare, ensuring every patient call gets the attention it deserves without the hassle of outdated systems. Forget clunky setups and costly hardware. Emitrr operates on the cloud phone system for healthcare, making communication seamless across departments, whether it’s scheduling appointments, connecting doctor’s office systems, or handling emergencies. 

With VoIP technology, AI-powered automation, and real-time analytics, hospitals can manage calls with precision—clear audio, smart routing, and effortless multitasking. No downtime, no complexity, just a secure, HIPAA-compliant phone system that keeps patient care moving.

Key Features of Emitrr

• ​​Smart Call Routing – With smart call routing, incoming calls are automatically directed to the right department—whether it’s the ER, OPD, billing, or pharmacy. This ensures patients reach the right team quickly, reducing wait times and confusion.
• IVR (Interactive Voice Response) – Patients can easily navigate hospital services with IVR, using voice commands or keypad inputs to book appointments, check test results, or refill prescriptions. This reduces staff workload while improving patient self-service options.
• Live Call Monitoring & Coaching – Hospital supervisors can listen to live calls with live call monitoring to maintain quality and assess agent performance. With live call coaching, managers can guide staff in real-time without the patient hearing, ensuring faster and more accurate responses.
• Call Recording & Voicemail Transcription – Every conversation is securely stored with call recording for compliance, training, and dispute resolution. Voicemail transcription converts voice messages into text, making it easier for hospital staff to review and respond quickly.
• Unified Communication – Managing patient interactions is effortless with unified communication, allowing hospitals to handle calls, SMS, WhatsApp, and emails from a single platform instead of juggling multiple systems.
• Emergency Response– In critical situations, emergency response integration prioritizes urgent calls and connects them to the right personnel instantly, ensuring immediate action when every second counts.
• Predictive Dialing & Auto Dialer – Hospitals can increase efficiency with predictive dialing and auto dialer, automating outbound calls for appointment reminders, follow-ups, and patient outreach—freeing up staff for more urgent tasks.
• Real-Time Analytics – Hospitals can track call volume, response times, and missed calls with real-time call analytics to identify bottlenecks and improve patient experience. Detailed insights help optimize operations and streamline communication.
• Call Queuing – Patients know exactly how long they’ll need to wait with call queuing, which provides estimated hold times and organizes calls efficiently to reduce frustration during peak hours.
• HIPAA-Compliant Security – With HIPAA-compliant secure texting, all hospital communications are encrypted and stored securely, protecting sensitive patient data from breaches or unauthorized access.
• Customizable Hold Music – Hospitals can personalize the caller experience with customizable hold music & greetings, playing soothing tunes, or sharing important health tips while patients wait.
• AI-Powered Automation (Coming Soon!) – AI-driven call assistance, smart summarization, and intelligent response suggestions will soon be available with AI in healthcare, making hospital communication even faster and more efficient.

Emitrr Pros

• Crystal-Clear Calls – No static, no dropped calls—just smooth, high-quality conversations with every patient.
• Handles High-Pressure Environments – Designed to handle large call volumes without lag, perfect for busy hospitals.
• Scalable & Budget-Friendly – Works for small clinics to multi-location hospitals with flexible pricing that grows with you.
• No IT Headaches – Set up in minutes, no complex hardware or tech team required.
• 24/7 Live Support – Because hospital communication never sleeps, and neither do we.

Emitrr Cons

• More advanced automation and AI tools are on the way!

Emitrr Pricing Plans

Pricing starts at $30 per user per month.

Emitrr Ratings

• Capterra: 4.8/5
• G2: 4.7/5

Emitrr Customer Reviews

“They have built a powerful, easy to use web interface. The onboarding of our staff and contacts was excellent. Any issues we have had were addressed immediately and professionally by Emitrr staff.”

“AWESOME. I would recommend it to anyone looking for a messaging platform. Especially love having a text-friendly retail number that is the SAME as the number we’ve always had.”

Source: Capterra

Emitrr Support Channels

• Email: [email protected]
• Phone: +1 (210) 941-4696
• Live Chat
• FAQs/Forum
• SMS
• Knowledge Base

2. CallHippo

CallHippo is a cloud phone system for healthcare businesses of all sizes, from solo practitioners to large hospital networks. It operates over the Internet, eliminating the need for traditional phone lines or SIM cards. While it offers essential features like call recording, call forwarding, and automatic call distribution, its voicemail technology is basic. If you’re exploring hospital phone system options, take a look at its features to see if it meets your needs.

Key Features of CallHippo

• Auto Attendant – Handles incoming calls efficiently, ensuring patients are directed to the right department immediately.
• On-Hold Music – Enhances the caller experience by keeping patients engaged with music or important health messages while they wait.
• Automatic Call Distribution – Distributes calls intelligently among available staff, reducing wait times and improving efficiency.
• Voicemail Greeting – Provides a customized greeting for missed calls, ensuring patients receive important information even when no one is available.
• Shared Inbox – Allows multiple team members to access and respond to voicemails and messages, ensuring no patient query is overlooked.

CallHippo Pros

• User-Friendly Interface – Easy to navigate, with quick access to call history, insights, and real-time data.
• Quick Setup – CallHippo guarantees a three-minute launch, minimizing downtime for healthcare facilities.
• Affordable & Transparent Pricing – Offers a free basic plan for startups and a 10-day free trial on all premium plans, with no hidden costs.
• Advanced Call Management – Features like intelligent call routing, call queuing, and automatic call distribution ensure efficient patient communication.

CallHippo Cons

• Basic Voicemail Technology – Needs improvement for better message handling and transcription.
• Internet-Dependent Call Quality – Call clarity can be affected by a weak or unstable internet connection. 

CallHippo Pricing Plans

• Basic plan: Free forever
• Bronze Plan: $16 per user per month
• Silver Plan: $24 per user per month
• Platinum Plan: $40 per user per month
• Enterprise Plan: $48 per user per month

CallHippo Ratings

• Capterra: 4.4/5
• G2: 4.4/5

Source: Capterra

CallHippo Customer Reviews

“At times, I feel bad for the impatient responses that I have left CallHippo because I have had to wait for a full week to get back to them.”

“Its call recording quality should be better than the present quality.”

CallHippo Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

3. Vonage

Vonage offers a hospital phone system designed to enhance communication within healthcare facilities through VoIP calling, messaging, and video conferencing. It enables hospitals and clinics to manage patient interactions efficiently, coordinate care teams, and support remote or hybrid small medical offices.

Key Features of Vonage

• Call Conferencing – With call Conferencing, multiple healthcare professionals can collaborate in real time, making virtual consultations and team discussions more effective.
• Automatic Call Distribution (ACD) – Automatic call distribution directs patient calls to the right department or specialist, reducing wait times and improving service efficiency.
• Call Recording – Call recording allows hospitals to securely store and review calls for compliance, training, and quality assurance.
• Call Center Management – Call center management tools help track call queues, monitor agent performance, and generate reports to optimize hospital communication workflows.

Vonage Pros

• User-Friendly Interface – The easy-to-navigate interface allows hospital staff to manage calls without extensive training.
• Responsive Customer Support – Quick issue resolution ensures hospitals can maintain smooth communication without disruptions.
• Customizable Dashboard – With API integration, hospitals can tailor features to their specific communication needs.

Vonage Cons

• App Freezes – The Vonage app may occasionally freeze, disrupting hospital communications.
• Frequent Crashes – Intermittent crashes in the desktop app can impact workflow and efficiency.
• Call Forwarding Issues – Inconsistent call forwarding may lead to missed patient calls and communication delays.
• Limited Software Integrations – Vonage offers fewer third-party integrations, which may restrict compatibility with hospital management systems.

Vonage Pricing Plans

• Mobile Plan: Starting at $19.99 per user/month
• Premium Plan: Starting at $29.99 per user/month
• Advanced Plan: Starting at $39.99 per user/month

Vonage Ratings

• Capterra: 4.1/ 5
• G2: 4.3/ 5

Vonage Customer Reviews

“Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic.”

“Customer service is a joke. They kept my money and didn’t deliver the service on a technicality.”

Source: Capterra

Vonage Support Channels

• Phone support
• Email/help desk
• FAQs/forum
• 24/7 live representative

4. RingCentral

RingCentral offers a hospital phone system designed to improve communication within healthcare facilities. With cloud-based VoIP technology, it helps hospitals manage patient inquiries, emergency calls, and internal coordination with ease. Whether handling high call volumes or connecting multiple departments, RingCentral ensures smooth and efficient hospital communication.

Key Features of RingCentral

• Interactive Voice Response (IVR) – With IVR, hospitals can automate call handling, allowing patients to navigate self-service options for appointment scheduling, billing inquiries, or reaching the right department without long wait times.
• Call Routing – Call Routing directs patient calls to the appropriate department, whether it’s admissions, pharmacy, or emergency services, improving response times and efficiency.
• CRM Integration – RingCentral integrates with hospital management systems, enabling staff to access patient records instantly for more personalized care and quicker resolutions.
• Advanced Call Analytics – With Advanced Call Analytics, hospitals can track call volume, response times, and staff performance, helping optimize workflows and improve patient experience.
• AI-Powered Call Management – AI-driven features like noise cancellation, real-time transcription, and intelligent call routing help reduce miscommunication and enhance service quality.

RingCentral Pros

• Easy-to-Use Interface – RingCentral’s hospital phone system is intuitive, making it easy for medical staff to manage calls without technical expertise.
• Scalable for Healthcare Facilities – From small clinics to multi-location hospitals, RingCentral adapts to growing communication needs.
• Reliable Mobile & Desktop Apps – Doctors, nurses, and administrators can handle patient calls from anywhere, ensuring uninterrupted communication.

RingCentral Cons

• Call Quality Issues – Some phone systems may experience dropped calls or minor connectivity disruptions during peak hours.
• Pricing Can Increase – Costs may rise as hospitals expand their phone system with additional features and users.
• Occasional Service Interruptions – Though rare, downtime can impact hospital communication, especially during emergencies.

RingCentral Pricing Plans

RingCentral offers three pricing plans to suit different business needs: 

• Core: $30 per user/month 
• Advanced: $35 per user/month
• Ultra: $45 per user/month

RingCentral Ratings

• Capterra: 4.3/ 5 
• G2: 4.5/ 5

RingCentral Customer Reviews

“The lack of knowledge they often did not have the answers to help when system was down”

“A dashboard for monitoring and follow-up agents could be better.” 

Source: Capterra 

RingCentral Support Channels

• Chat
• FAQs
• Phone
• Email

5. 8×8

8×8 provides a hospital phone system that supports healthcare facilities with voice, video, and messaging tools to improve patient communication and streamline hospital operations. Designed for hospitals, clinics, and medical centers, 8×8 ensures clear, reliable hospital phones for nurses, doctors, administrative staff, and patients.

Key Features of 8×8

• HD Voice and Video Calls – With HD voice and video calls, hospitals can facilitate virtual consultations, connect care teams, and ensure smooth communication between departments.
• Automated Attendant – The Automated Attendant streamlines patient call handling, offering customized greetings and routing calls to the right department, whether it’s scheduling, billing, or emergency services.
• Call Analytics – With Call Analytics, hospitals can track call performance, patient inquiries, and response times, helping optimize staff efficiency and improve the patient experience.

8×8 Pros

• Integrated Communication Platform – 8×8’s hospital phone system unifies voice, video, and messaging, making it easier for healthcare teams to stay connected.
• Global Call Support – Hospitals with international patients or telemedicine services can rely on 8×8 for seamless global communication.

8×8 Cons

• Customer Support Delays – Hospitals may experience slower response times when needing urgent technical assistance.
• Complexity for Beginners – The platform’s advanced features may take time for hospital staff to learn and implement effectively.

8×8 Pricing Plans

Starts at $24 per user/month.

8×8 Ratings

• Capterra: 4.1/ 5
• G2: 4.2/ 5

8×8 Customer Reviews

“The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue.”

“It’s not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it’s not something I do regularly.”

Source: Capterra

8×8 Support Channels

• Email and phone
• Knowledge base

6. Phone.com

Phone.com offers a hospital phone system designed to enhance communication within healthcare facilities. With cloud-based call management, video conferencing, and integration capabilities, it helps hospitals, clinics, and medical offices streamline patient interactions and internal coordination.

Key Features of Phone.com

• Auto-Attendants – With Auto-Attendants, hospitals can efficiently direct patient calls to the right department, reducing wait times and improving call flow.
• Call Queuing – Call Queuing helps manage high call volumes, ensuring patients stay informed with estimated wait times while waiting to speak with hospital staff.
• Voicemail Transcription – With Voicemail Transcription, healthcare providers can quickly read and respond to important patient messages without listening to lengthy recordings.
• Secure Video Conferencing – Phone.com’s Secure Video Conferencing enables remote consultations, allowing doctors to connect with patients and specialists without in-person visits.

Phone.com Pros

• Advanced Call Management – Features like auto-attendants and call queuing ensure smooth hospital communication.
• Integration Capabilities – Easily connects with hospital management systems, improving workflow efficiency.
• Video Conferencing – Facilitates virtual patient consultations and staff meetings, enhancing remote collaboration.

Phone.com Cons

• Cost – May be more expensive than other hospital phone system options, especially for smaller healthcare facilities.
• Complex Setup – Initial configuration may require IT expertise, making setup more time-consuming for hospitals.
• Customer Support – Some users have reported inconsistent support experiences, which could impact troubleshooting efficiency.

Phone.com Pricing Plans

• Basic: $15 per user/month
• Plus: $22.50 per user/month
• Pro: $33.33 per user/month

Phone.com Ratings

• Capterra: 3.6/ 5
• G2: 4.2/ 5

Phone.com Customer Reviews

“Save yourself the anxiety and headache and also the money – this is the most ridiculous thing I’ve ever put myself through.”

“When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business.”

Source: Capterra

Phone.com Support Channels

• ​​Knowledge Base
• Chat, 24/7 (Live rep)
• Email/Help Desk
• FAQs/Forum
• Phone Support

7. Nextiva

Nextiva offers a hospital phone system designed to streamline patient interactions, coordinate healthcare teams, and enhance overall communication efficiency. With VoIP technology and advanced call management tools, hospitals and clinics can handle high call volumes, ensuring patients and staff stay connected without delays.

Key Features of Nextiva

• Call Routing – With Call Routing, patient calls are automatically directed to the correct department—whether it’s admissions, pharmacy, or emergency care—reducing hold times and improving response efficiency.
• Voicemail Transcription – Voicemail Transcription converts patient messages into text, allowing medical staff to quickly review and respond without listening to lengthy recordings.
• Call Monitoring & Coaching – Supervisors can use Call Monitoring & Coaching to listen in on live calls and provide real-time guidance, ensuring accurate and efficient communication between patients and healthcare professionals.
• Auto Attendant – With Auto Attendant, hospitals can manage high call volumes by greeting and directing callers without requiring a live receptionist, freeing up staff for critical tasks.
• Omnichannel Support – Nextiva’s Omnichannel Support integrates phone, email, chat, and SMS, enabling hospitals to manage all patient interactions from a single platform.

Nextiva Pros

• High-Quality Calls – Nextiva’s hospital phone system ensures clear and uninterrupted communication, crucial for patient care and hospital coordination.
• Scalable for Growing Healthcare Needs – Designed to support hospitals of all sizes, Nextiva offers flexible call center solutions that adapt as facilities expand.
• All-in-One Communication – Nextiva combines calling, messaging, and CRM integration, allowing seamless patient record management and communication.

Nextiva Cons

• Premium Pricing – The cost may be higher for smaller clinics or budget-conscious healthcare providers.
• Setup Takes Time – Initial configuration and onboarding may require additional effort to fully optimize for hospital workflows.

Nextiva Pricing Plans

Starts at $25.95 per user/month.

Nextiva Ratings

• Capterra: 4.4/ 5
• G2: 4.3/ 5

Nextiva Customer Reviews

“The desktop application was replaced soon after we converted, and it is not very good or well thought out. I don’t understand why a desktop application will make my computer ring.”

“The administrative management of the account could use some uplift in UI/UX. It’s difficult to find more niche things, such as a specific type of call log, because it’s buried under another tab that doesn’t really make sense.”

Source: Capterra

Nextiva Support Channels

• Email support
• Phone and live chat
• Comprehensive guides and blogs

8. Dialpad

Dialpad provides a hospital phone system designed to enhance patient communication and streamline hospital operations. With AI-powered insights, call management tools, and seamless mobility, Dialpad helps healthcare providers handle patient calls efficiently, whether in a hospital setting or on the go.

Key Features of Dialpad

• Intelligent Call Routing – With Intelligent Call Routing, patient calls are automatically directed to the right department, ensuring faster connections to doctors, nurses, or administrative teams.
• Call Center Management – Hospitals can efficiently manage high call volumes with Call Center Management tools, tracking staff performance, managing queues, and optimizing workflows for better patient service.
• Real-Time Alerts – With Real-Time Alerts, hospital teams receive instant notifications about urgent calls, patient inquiries, and critical updates, helping improve response times.
• Mobile Access – Dialpad’s Mobile Access allows doctors and healthcare staff to handle calls from anywhere, ensuring seamless communication between departments and during off-site emergencies.

Dialpad Pros

• Crystal-Clear Audio Quality – Dialpad ensures high-definition voice clarity, essential for accurate communication in critical healthcare conversations.
• User-Friendly Interface – The system is intuitive and easy for hospital staff to navigate, reducing training time and improving efficiency.

Dialpad Cons

• Steep Learning Curve – Some advanced features may require additional training for hospital administrators and staff.
• Region-Specific Issues – Call reliability may vary based on location, which could impact hospital communication in certain areas.

Dialpad Pricing Plans

Starts at $20 per user/month.

Dialpad Ratings

• Capterra: 4.4/ 5
• G2: 4.3/ 5

Dialpad Customer Reviews

“Reliability of the “mute” function and call quality. There have been times I haven’t been able to unmute myself through the app, causing a long delay in jumping back in the conversation. I’ve also had to remove myself from a call completely via the app, then dialing back in using a phone to correct the “mute/unmute” issue and low quality call.”

“Calls constantly drop. I’m not even able to use the service that I pay for because the web app continues to crash. Every time I enter a room with an international caller, we drop off in 30 seconds. Rinse, wash, repeat.”

Source: Capterra

Dialpad Support Channels

• Email and live chat
• Phone support
• Knowledge base

9. Five9

Five9 offers a hospital phone system designed to improve patient interactions, optimize hospital workflows, and enhance staff productivity. With smart call management tools, Five9 helps healthcare facilities handle high call volumes, coordinate care teams, and ensure seamless patient communication.

Key Features of Five9

• Predictive Dialer – With Predictive Dialer, hospitals can automate patient outreach, speeding up appointment reminders, follow-ups, and emergency notifications while reducing idle time for staff.
• Workforce Optimization – Five9’s Workforce Optimization tools help hospitals manage staff scheduling, forecast call volumes, and monitor performance, ensuring smooth operations in busy healthcare settings.
• Call Recording and Monitoring – With Call Recording and Monitoring, hospitals can maintain quality assurance, train staff, and ensure compliance with healthcare regulations.
• Real-Time Analytics – Five9’s Real-Time Analytics provides hospitals with detailed call data, tracking key metrics like response times, patient inquiries, and call resolution rates to improve efficiency.

Five9 Pros

• Omnichannel Support – Five9’s hospital phone system integrates voice, chat, email, and SMS, ensuring seamless patient communication across multiple channels.
• AI and Automation – AI-driven call routing, virtual assistants, and automated workflows help hospitals manage patient interactions more efficiently.
• Scalable for Healthcare Facilities – Suitable for hospitals of all sizes, from small clinics to large medical institutions handling thousands of calls daily.

Five9 Cons

• Complex Setup – Initial configuration may require technical expertise, making it less ideal for hospitals looking for a plug-and-play solution.
• Pricing – Premium AI and automation features come at a higher cost, which may not be feasible for smaller healthcare facilities.
• Steep Learning Curve – Staff may need time to familiarize themselves with the platform’s extensive features and automation tools.
• Internet-Dependent – Requires a stable internet connection for uninterrupted hospital communication, which may be a concern in certain locations.

Five9 Pricing Plans

• Digital: $119/month
• Core: $119/month (only voice)

Five9 Ratings

• Capterra: 4.4/ 5
• G2: 4.5/ 5

Five9 Customer Reviews

“Implementation: The platform was launched in December 2022. Seven months later, we are still working with the implementation team to have some of the “out of the box” features working. Since we moved to Five9 we have been receiving more “static” or Ghost” calls.“

“Difficult to find any call recordings with their antiquated reporting system. No way for calls to route to cell phones as well as the VOIP system so lots of missed sales calls.“

Source: Capterra

Five9 Support Channels

• Contact number available on the website 
• Live Chat 

10. Grasshopper

Grasshopper provides a hospital phone system with essential VoIP features, making it a budget-friendly option for smaller healthcare facilities, clinics, and private practices. While it offers clear voice quality and easy setup, it lacks advanced analytics and integrations, which may limit its functionality for larger hospitals needing detailed reporting and complex call management.

Key Features of Grasshopper

• Call Transfer – With Call Transfer, hospital staff can seamlessly redirect patient calls to the appropriate department or specialist without interruptions.
• Voicemail Transcription – Voicemail Transcription converts patient messages into text, allowing doctors and nurses to quickly review urgent voicemails without listening to full recordings.
• Instant Response – With Instant Response, hospitals can send automated text replies to missed patient calls, ensuring important updates are communicated even when lines are busy.
• Extensions – Grasshopper provides multiple extensions, allowing hospitals to assign direct lines to different departments for smoother internal communication.
• Simultaneous Call Handling – With Simultaneous Call Handling, hospitals can manage multiple incoming patient calls, reducing wait times during peak hours.

Grasshopper Pros

• Easy to Use – Simple setup and user-friendly interface make it accessible for medical staff with minimal training.
• Affordable – Cost-effective hospital phone system for small clinics and independent healthcare providers.
• Mobile App – Allows doctors and staff to make and receive patient calls from their mobile devices, improving accessibility.

Grasshopper Cons

• No Reports or Analytics – Lacks detailed call reports, making it difficult for hospitals to track call performance and efficiency.
• Difficult Website Navigation – Some settings can be challenging to configure, which may complicate hospital call workflows.
• Limited Features – Grasshopper includes only basic VoIP functions, missing key hospital phone system tools like IVR, smart call routing, and integration with hospital management software.
• No Advanced Functionality – Lacks customization for complex hospital communication needs, such as automated appointment reminders or emergency call prioritization.

Grasshopper Pricing Plans

• True Solo: $14 per year (Flat Rate). Includes a business phone number, business texting, Wi-Fi calling, VoIP, and call transfers for streamlined communication.
• Solo: $25 per year (Flat Rate). Featuring call forwarding, custom greetings, and all True Solo features for a more personalized experience.
• Small Business: $55 per year (Flat Rate). This plan offers enhanced capabilities like call transfers, custom greetings, and support for multiple users, ensuring seamless communication for your business.

Grasshopper Ratings

• Capterra: 4.3/ 5
• G2: 4.0/ 5

Grasshopper Customer Reviews

“The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons.”

“Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application.”

Source: Capterra

Grasshopper Support Channels

Why Emitrr Is The Best Choice for Hospital Phone Systems?

Healthcare is crucial, and when it comes to communication, there is no room for compromise—you need the best hospital phone system. Emitrr stands out by offering a perfect mix of cutting-edge technology, security, and efficiency, making sure your hospital operates at its best. Let’s dive into why Emitrr takes the lead:

HIPAA-Compliant & Secure

Patient privacy is non-negotiable. Emitrr’s hospital phone system follows HIPAA guidelines, keeping all calls and patient data secure and confidential, so hospitals can focus on care without worrying about data breaches.

AI-Powered Features

Emitrr is soon to revolutionize hospital communication by leveraging AI to enhance efficiency and simplify operations. This upcoming innovation will make the hospital phone system more effective and significantly reduce the burden on hospital staff.

VoIP Technology

With VoIP technology, Emitrr offers clear, reliable communication at a fraction of the cost of traditional landlines. The hospital phone system supports high call volumes, ensuring no patient call is missed.

Seamless EHR Integration

Emitrr’s hospital phone system integrates smoothly with Electronic Health Records (EHR), allowing staff to access patient information, schedule appointments, and manage calls all in one place. This helps streamline workflows and reduces time spent on manual tasks.

Multi-Channel Communication

From phone calls to SMS for doctors and email, Emitrr’s hospital phone system offers multi-channel communication, making it easier to reach patients and staff, no matter their preferred method.

Automated Appointment Reminders

No-shows are a hassle. Emitrr’s hospital phone system sends automated appointment reminders, reducing missed visits and improving scheduling efficiency.

User-Friendly Interface

Emitrr keeps things simple. The hospital phone system is intuitive and easy to use, so staff spend less time on tech and more time with patients.

Emergency Call Handling

In emergencies, response time matters. Emitrr’s hospital phone system prioritizes urgent calls, ensuring hospital staff can handle critical situations without delays.

24/7 Customer Support

Hospitals operate around the clock, and so does Emitrr’s support team. With 24/7 customer support, any issues with the hospital phone system are addressed immediately, minimizing downtime and disruptions.

Cost-Effective Solution

Healthcare budgets are tight, and Emitrr helps hospitals cut costs without sacrificing quality. Its affordable hospital phone system reduces communication expenses while providing top-tier service.

FAQs

Conclusion

Healthcare is too important for miscommunication. Every call, every appointment, every patient update matters. A reliable hospital phone system makes all the difference—it saves time, reduces stress, and supports better patient care. The right software can manage more than your calls; it connects teams, supports patients, and keeps everything running smoothly for you. Emitrr is built for healthcare, designed to take the chaos out of hospital communication. Book a free demo today and experience the difference firsthand!