Nextiva Alternatives: Compare Features, Pricing, Pros & Cons

In today’s digital world, reaching out to customers on the right communication channel is of utmost importance for businesses to thrive. VOIP and text messaging has proved to be the most preferred and widely accepted channel of communication.

Among all the platforms offering VOIP and text messaging software, Nextive has been in the market for quite some time offering VOIP and SMS services for customer communication and engagement. However, as the market evolves, so do the options. 

If you are looking for the best alternative to Nextiva, or want to switch to a better VOIP platform, your search is over! You have arrived at the right place where you can compare Nextiva features with some of the top VOIP softwares in the market, explore new features that Nextiva might lack, and discover the most suitable VOIP platform that aligns seamlessly with your business needs and goals. 

Let’s dive in and explore the possibilities!  

Top 5 Nextiva Alternatives

1. Emitrr
2. Google Voice
3. Grasshopper
4. Zoom
5. JustCall

Emitrr

Emitrr offers the best communication platform with VOIP and texting features at its core. Whether it’s making VoIP calls or sending texts on the go, Emitrr has your back for seamless communication. Our cutting-edge texting features and user-friendly interface make staying connected effortless. 

Key Features Of Emitrr

IVR/Call Tree

• You can set up 1 or multiple Call Trees
• Forward calls on key press to
  • Phone number
  • Extension
  • Call Queue Groups
  • Ring Everyone
  • To another call tree 

Call queue groups

• Setup call groups with multiple extensions/team members
• Define call routing rules for each call queue group
  • Call forwarding
    • Simultaneously
    • Sequentially
  • When call is missed
    • To another extension
    • To a number
    • To a voicemail

Extensions

• Setup multiple extensions – one for each individual user
  • Setup user hours
  • Setup user availability by day
  • Setup call forwarding rules for each user/extension 

General phone settings

• Define how your VOIP is setup during and after hours
  • Ring everyone
  • Ring an extension
  • Forward to a call tree/IVR etc
  • Call recording settings – Automatically record / not record all calls
  • Setup general business working hours

Bulk/Mass Text Messaging

• Send 1000s of text messages and achieve 98% open rate
• Send personalized 2-way text messages at a scale
• Create groups for sending text messages to a group of customers 
• Import your contacts and lists to the platform with few clicks
• Create lists to segment your audience and set up multi-touch text messaging campaigns
• Automatically sync data from your current CRM (EMR/PMS/Scheduling Platforms). Emitrr supports over 500+ integrations 
• Automatically follow up using drip campaigns
• Allow customers to respond to your marketing texts which go right into your inbox

Automated Text Reminder

• Send automated reminders by text, email, and voice
• Use editable templates to personalize your reminders
• Define your reminder cadence and frequency – weekly, daily, hourly, or on the same day
• Automatically write back confirmation status 
• Allow customers to reschedule, cancel via text message conversations
• Schedule a campaign for unconfirmed appointments, no shows and last minute cancellations
• Pause automated campaigns and reminders at any point. Send personalized follow ups 

Online Appointment Bookings

• Reduce customer calls and save 100s of hours with online scheduling
• Easy scheduling through the website, or by sending a link
• Customized online scheduling (visit type, insurance details, provider, location) to help you get the critical customer information 
• Send automated booking confirmations via text and email 

Emitrr provides robust features when it comes to VOIP and Text messaging helping you to optimally stay connected with your customers without overburdening your team. From quite some time, 100s of Nextiva customers have migrated to Emitrr for better texting and not just VOIP. 

Emitrr Reviews

Google Voice

Google Voice is a convenient communication tool that combines text messaging, voicemail, and call management into one platform. With its simple interface and seamless integration across devices, staying connected is effortless. Whether you’re keeping in touch with friends, managing business calls, or organizing your personal communications, Google Voice streamlines the process, making it easy to stay in the loop wherever you go.

Key Features Of Google Voice

Call Center Management: Google Voice provides tools for managing incoming and outgoing calls, enabling businesses to streamline their call center operations. Features such as call routing, call recording, and call analytics help optimize performance and customer service.

Call Conferencing: With Google Voice, users can easily set up conference calls with multiple participants. Whether for business meetings or group discussions, the platform supports seamless call conferencing, enhancing collaboration and communication among team members.

Caller ID: Google Voice displays caller ID information, allowing users to identify incoming calls and prioritize responses accordingly. This feature provides added convenience and helps users manage their communications more effectively.

Cloud Phone Systems: Google Voice is compatible with cloud phone systems, making it a versatile solution for businesses transitioning to cloud-based communication platforms. It offers flexibility, scalability, and cost-effectiveness, empowering organizations to modernize their phone systems with ease.

Online Voice Transmission: Google Voice facilitates online voice transmission, enabling users to make and receive calls over the internet. This feature enhances mobility and accessibility, allowing users to communicate from anywhere with an internet connection.

VoIP Connection: Google Voice supports Voice over Internet Protocol (VoIP) connections, allowing users to make calls using internet-based technology. This enables cost-effective and high-quality voice communication, particularly for long-distance and international calls.

Google Voice Drawbacks

Limited Phone Numbers Connected to One Account: Users may find it restrictive that Google Voice only allows a limited number of phone numbers to be connected to one account, limiting scalability for some users or businesses with extensive communication needs.

Unread Text Messages Feature Not Available: The absence of a feature to mark text messages as unread can be inconvenient for users who want to revisit messages later or prioritize responses.

Glitchy App:Some users report experiencing glitches and performance issues with the Google Voice app, which can disrupt the user experience and reliability of the platform.

Compatibility Issues with AirPods and Microphone Problems: Users may encounter difficulties when using Google Voice with AirPods, experiencing echoes, microphone issues, or poor audio quality, impacting the effectiveness of calls.

Dropped Calls and Connectivity Issues: Despite its reliability, Google Voice occasionally experiences dropped calls and connectivity issues, which can be frustrating for users, particularly during important conversations.

Inadequate Caller ID Functionality: The caller ID feature may not always accurately identify incoming callers, leading users to inadvertently answer spam calls or miss important communications.

Higher Costs for Business Purposes: Google Voice may be more costly for businesses compared to other communication solutions, potentially impacting budget considerations for organizations.

Messy and Unorganized Interface: Some users find the Google Voice interface to be cluttered, messy, and difficult to navigate, detracting from the user experience and overall usability.

Poor Transcription Quality: Transcription quality may be inconsistent, with some users reporting difficulties in comprehending transcribed voicemail messages due to inaccuracies or poor quality.

Exploitation by Scammers: Scammers may exploit Google Voice by using it to obtain and utilize users’ real phone numbers for fraudulent activities, posing security risks and potential privacy concerns for individuals.

Call Disconnection and Garbled Audio: Users may encounter issues such as call disconnection, garbled audio, or difficulty connecting calls, which can disrupt communication and lead to frustration.

Issues with iOS App and Outgoing Calls: Some users have reported issues with the Google Voice iOS app, particularly with making outgoing calls using only internet connectivity, leading to unreliable functionality.

Poor Tech Support and Forwarding Issues: Users may experience challenges in receiving adequate technical support or resolving issues with call forwarding, leading to frustration and dissatisfaction with the platform’s support services.

Occasional Lag Despite Good Internet Strength: Despite having a strong internet connection, users may experience lag or delays during calls, affecting the real-time communication experience.

Perceived Poor Development and Security Concerns: Some users perceive Google Voice as poorly developed, rushed, or lacking in security features, raising concerns about its overall reliability, performance, and data security.

Google Voice Reviews

Grasshopper

Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. With Grasshopper, users can easily manage their communication needs, keep personal and professional calls separate, and stay connected with clients. In the next section, we’ll explore Grasshopper’s features and benefits, helping you understand how it can enhance your business communications.

Key Features Of Grasshopper

Automated Attendant: Grasshopper’s automated system directs callers to the right department or person with custom greetings.

Automatic Call Distribution: Calls are automatically routed to available agents or departments for efficient handling.

Call Center Management: Tools for monitoring agent performance, tracking calls, and generating reports streamline call center operations.

Call Conferencing: Easily set up conference calls for collaboration with clients or team members.

Call Logging: Detailed call logs provide insights into call activity, helping track trends and improve efficiency.

Call Monitoring: Supervisors can monitor live calls for coaching and quality control purposes.

Call Routing: Customize call handling based on factors like time, location, or keywords for better customer service.

Grasshopper Drawbacks

• Inadequate customer support: Grasshopper’s customer support may not effectively address user issues or provide timely assistance.

• Text messaging functionality is unreliable: Users may encounter difficulties with Grasshopper’s text messaging feature, experiencing issues with sending or receiving messages.

• System inefficiencies lead to missed calls: Grasshopper’s system may be time-consuming to navigate, resulting in missed calls and potential customer dissatisfaction.

• Complex interface complicates usage: The system’s interface may be overly complex, making it difficult for users to understand and utilize its features effectively.

• Lack of analytics tools: Grasshopper lacks comprehensive analytics capabilities, limiting users’ ability to track performance metrics and gain insights from call data.

• Frequent automatic logouts: Users may experience frequent automatic logouts from the Grasshopper system, disrupting workflow and causing inconvenience.

• Poor call quality: Grasshopper may suffer from subpar call quality, leading to unclear audio and frustrating communication experiences for users and customers.

• Inability to view caller names: Users may not be able to see the names of incoming callers, making it challenging to identify and prioritize important calls.

• Loss of data when porting numbers: When porting numbers to another provider, users may lose access to all associated records, including text messages, call logs, and voicemails, which can result in data loss and operational setbacks.

Grasshopper Reviews

Zoom

Zoom’s VOIP capability allows users to make voice calls over the internet, eliminating the need for traditional phone lines. With VOIP, users can easily connect with others through Zoom’s platform using only an internet connection and a device, such as a computer or smartphone. This feature provides flexibility and convenience, enabling users to communicate with colleagues, friends, and family members from anywhere in the world without incurring additional phone charges. Additionally, Zoom’s VOIP functionality ensures clear and reliable audio quality, enhancing the overall communication experience for all participants.

Key Features Of Zoom

Access Controls/Permissions: Customize access levels and permissions to ensure secure meetings and restrict unauthorized participants from joining.

Alerts/Notifications: Receive timely alerts and notifications for upcoming meetings, chat messages, and other important updates.

Call Conferencing: Host audio and video conferences with multiple participants, facilitating seamless collaboration and communication.

Call Recording: Record calls and meetings for future reference, training purposes, or compliance requirements.

Contact Management: Easily manage and organize contacts within the Zoom platform, making it simple to connect with colleagues and clients.

Mobile Access: Access Zoom’s features and functionality on the go with mobile apps for smartphones and tablets, ensuring flexibility and productivity.

Video Conferencing: Engage in high-quality video conferences with crystal-clear audio and HD video, enabling face-to-face interactions regardless of location.

Zoom Drawbacks

• Confusion Figuring Out Features: Users may encounter confusion or difficulty navigating Zoom’s extensive feature set, leading to inefficiency and frustration.

• Software Lags: Zoom’s software may experience delays or lags during meetings or when accessing features, impacting the user experience and productivity.

• Difficulty Connecting Calls: Some users may experience challenges when attempting to connect calls, resulting in disruptions and hindering effective communication.

• Poor Customer Support: Users may find Zoom’s customer support lacking in responsiveness or effectiveness, making it difficult to resolve issues or receive assistance when needed.

• Confusing Set-Up Process: The set-up process for Zoom may be confusing or unclear for some users, potentially leading to errors or difficulties in configuring settings.

• Unclear Call Routing and Functions: Understanding and configuring call routing and other functions within Zoom may be challenging for users, resulting in inefficiencies and misconfigurations.

• False Promises from Sales Team: Users may encounter issues with the sales team making promises that are not fulfilled, leading to disappointment and dissatisfaction with the service.

• Over Reliance on Automated Call Routing: Zoom’s automated call routing system may have overly short response times, causing users to be disconnected before they can respond adequately.

• Limited Live Support for Business Plans: Despite being on a paid business plan, users may find that access to live support for troubleshooting setup issues is unavailable, causing frustration and delays.

• Complex Setup Process with No Live Support: Setting up Zoom may be overly complex, compounded by the absence of live support, making it challenging for users to configure the platform correctly.

• Failure of Sales Team to Respond: Users may experience difficulties in receiving responses from the sales team regarding upgrading to obtain live support or resolving setup issues.

• Refusal to Refund Uncompleted Installation: Users may face challenges with Zoom charging upfront for a year of service, failing to complete the installation, and refusing to provide refunds, leading to financial losses and dissatisfaction.

• Expense of Mobile Data Usage: Using Zoom on mobile data may be expensive, as it consumes data quickly, potentially resulting in additional costs for users.

• Basic Softphone and SMS Features: Zoom’s softphone and SMS features may be basic in functionality, lacking advanced capabilities that users may require for effective communication.

• Odd UI and Frequent Freezing: The user interface of Zoom may be perceived as odd or unintuitive, and the app may freeze often, disrupting workflow and usability.

Zoom Reviews

JustCall

JustCall is a cloud-based phone system designed to simplify communication for businesses. With its easy-to-use interface and essential features like call forwarding and voicemail transcription, JustCall helps teams stay connected and productive. Whether you’re a small business or a large enterprise, JustCall offers scalable solutions to meet your communication needs effectively.

Key Features Of JustCall

Call Forwarding: JustCall allows users to forward incoming calls to any device or phone number, ensuring that they never miss an important call, even when on the go.

Voicemail Transcription: With JustCall’s voicemail transcription feature, users can receive transcribed versions of their voicemail messages via text or email, making it easy to review and respond to messages quickly.

Call Recording: JustCall enables users to record both inbound and outbound calls for quality assurance, training purposes, or compliance requirements, providing valuable insights into customer interactions.

SMS Marketing: JustCall includes robust SMS marketing capabilities, allowing businesses to send targeted SMS campaigns, promotions, and updates to their customers, enhancing engagement and retention.

Integration with CRM Systems: JustCall seamlessly integrates with popular CRM systems like HubSpot, Salesforce, and Zoho CRM, enabling users to track and manage their communication activities within their existing workflows.

Automated Call Distribution: JustCall’s ACD feature intelligently routes incoming calls to the most appropriate agent or department based on predefined rules, optimizing call handling and reducing wait times for customers.

Real-time Analytics and Reporting: JustCall provides users with access to real-time analytics and reporting dashboards, allowing them to monitor call volumes, agent performance, and customer satisfaction metrics, empowering data-driven decision-making and performance optimization.

JustCall Drawbacks

• Limited Customization Options: Some users have reported limited customization options within JustCall, such as the inability to tailor call flows or automate processes according to their specific business needs.

• Occasional Call Quality Issues: A few customers have experienced occasional call quality issues, including dropped calls or poor audio quality, which can disrupt communication and affect customer satisfaction.

• Integration Challenges: Some users have encountered difficulties with integrating JustCall with their existing systems or CRM platforms, leading to compatibility issues and additional configuration efforts.

• Customer Support Responsiveness: There have been complaints about the responsiveness of JustCall’s customer support team, with some users experiencing delays or challenges in resolving technical issues or receiving assistance.

• Limited Mobile App Functionality: A few customers have expressed dissatisfaction with the functionality of JustCall’s mobile app, citing limitations in features or usability compared to the desktop version.

• Billing and Pricing Transparency: Several users have raised concerns about billing and pricing transparency, including unexpected charges or difficulties understanding the pricing structure, leading to confusion and frustration.

• Learning Curve for New Users: Some users have found JustCall to have a steep learning curve for new users, particularly when navigating through the platform’s features and settings, resulting in a longer onboarding process.

JustCall Reviews

Comparison Table For All The Alternatives

What To Look For In Nextiva Alternative?

Now that we have explored so many alternatives in the market along with their feature offering, it’s time to look into some key considerations before finalizing your favorite alternative. When considering alternatives to Nextiva, it is important to assess various factors to ensure that the chosen VOIP solution meets your business needs effectively. Exploring these key features will allow you to make informed decisions that align with your business communication requirements and goals.

Pricing Plans

Understanding the pricing structure of alternatives will help you assess affordability and value for money. Look for transparent pricing plans that offer the features you need without hidden fees or unnecessary add-ons.

Ease of Set Up

A user-friendly setup process ensures a smooth transition to the new communication platform, minimizing downtime and disruption to operations. Seek alternatives with intuitive interfaces and straightforward setup instructions. 

Customer Support

Reliable customer support is essential for resolving issues quickly and maximizing the benefits of the chosen communication solution. Prioritize alternatives with responsive support teams that offer multiple channels of assistance, such as live chat, phone support, and comprehensive online resources.

Scalability

As business grows and evolves, your communication needs may change. Look for Nextiva alternatives that offer scalability, allowing you to easily adjust features, users, and resources to accommodate future expansion without significant downtime or additional costs.

Security

Protecting sensitive business data and communication channels is very much crucial in today’s changing times. Choose alternatives that prioritize security measures such as encryption, multi-factor authentication, and regular security updates to safeguard against cyber threats and data breaches.

Integrations

Seamless integration with existing CRMs/EHR/EMR/PMS and software enhances workflow efficiency and productivity. Evaluate Nextiva alternatives that offer a wide range of integrations with popular business applications, and CRM systems.

Why Businesses Seek Nextiva Alternative?

While Nextiva has been a popular choice for businesses seeking comprehensive communication solutions, there are instances where customers have found it difficult to continue with Nextiva. Whether due to limitations in features, issues with customer support, or scalability concerns, businesses may seek alternatives to Nextiva to address their evolving communication needs.

Unfriendly Interface: Many users have found Nextiva’s interface lacking in user-friendliness, leading to frustration and difficulty in navigation. The complex layout and unintuitive design make it challenging for users to find the features they need efficiently.

Multiple Dashboard Logins: Users often encounter the inconvenience of managing multiple dashboard logins within Nextiva, which can lead to inefficiency and confusion. Having to switch between different dashboards disrupts workflow and hampers productivity.

Subpar Support Services: Nextiva’s support services have received criticism from users, with many feeling unsupported and dissatisfied with their experience. Issues such as delayed responses, inadequate assistance, and difficulty in reaching support representatives have contributed to user frustration.

Cumbersome Navigation: Navigating Nextiva’s platform can be cumbersome and difficult due to its complex layout and lack of intuitive design. Users may struggle to find the settings or features they need, resulting in inefficiency and wasted time.

Challenging Setup Process: Setting up Nextiva can be a challenging process, requiring significant time and effort to configure effectively. Users may encounter difficulties in understanding the setup requirements or navigating through the setup process, prolonging the onboarding period and delaying deployment.

What Make Emitrr The Best Nextiva Alternative?

Emitrr is your go-to solution for boosting customer communication and experiences through VOIP and Text Messaging. Packed with a range of features and over 1000 integrations for automated tasks, it’s a rising star on review platforms like Capterra, G2, and Software Advice.

Unlike other options, Emitrr goes above and beyond VOIP features. Perfect for businesses aiming to save 100+ manual hours, 3x their team productivity, and supercharge lead conversion by 10x. Experience the future of customer communication and engagement with Emitrr.

With Emitrr you can – 

• Access Emitrr’s cloud phone on any desktop or app unlike legacy phone systems. This will help you receive and make calls from anywhere and everywhere. 
• You can sync with internal team members using extensions with direct dial.

• You can delight customers with advanced call routing/trees, call queues, extensions, transfers, and a lot more
• Record your calls, make notes to monitor call quality, usage, and more
• Move beyond stand-alone phone systems with the power of text, web chat, group chats, bulk SMS, automation, and a lot more

• Never miss a call with automated missed call-to-text capabilities
• Allow customers to respond to your marketing texts which go right into your inbox
• Check metrics for incoming, outgoing and missed calls for day, week, month
• Look at your team’s performance through metrics – Total Answered Calls, Avg. Answered Call Duration, Total Outgoing Calls, Avg. Outgoing Call Duration

How Emitrr Stands Out From Other Alternatives?

Emitrr Offers the best of all the VOIP, Texting Features along with top-notch customer support and more. Let’s have a look at how Emitrr’s other offerings makes it the best VOIP choice for your business. 

• Excellent call quality – no delays, no call drops
• Transparent pricing – no hidden charges
• 24/7 Human Support – Via Text, Email and Phone
• Centralized platform for texting and calling with a single number
• Make the switch and enjoy 24/7 support via text, email, and phone. Don’t feel stuck again
• Free onboarding and training support for all the plans
• 1000+ CRM integrations to automate workflows

Conclusion

With Emitrr, your transition is synonymous with seamless execution, expert guidance, and access to advanced features that fuel your business growth. Equipped with all the insights, the moment has come to seize this opportunity. If you’re a Nextiva user seeking enhanced capabilities, competitive pricing, 24/7 customer support, and an escape from software glitches, the choice is crystal clear – embrace Emitrr for a future of smooth communication.

Book a Demo, now! 

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