Table of Contents
Introduction
Xfinity is a US-based telecommunications company under Comcast Cable Communications, LLC, that offers internet, television, and wireless services.
If you are switching from Google Voice and want to port your Google Voice number to Xfinity mobile, then you’re at the right place. Switching from Google Voice to another provider can be a hassle if you’re not familiar with the process.
In this blog, we will break down the process and provide you with all the resources you need to ensure a smooth transition.
How to port a Google Voice number to Xfinity mobile? 3 easy steps to follow
Transferring your number from Google Voice to Xfinity is not as cumbersome as it appears. Follow these steps to port a Google Voice number to Xfinity mobile:
Step-1: Unlock your Google Voice number.
Before you transfer your Google Voice number to Xfinity, you will have to unlock the number. To unlock your Google Voice number, go to your Google Voice profile > Settings > Account.
You will be redirected to the Google Voice unlock page. There, you need to select the number you need to port out to Xfinity and click on ‘Unlock my number’, and then hit ‘Continue’. This is how it looks:
Step-2: Pay the $3 fee to Unlock your Google Voice Number
The next steps will take you to the payment portal wherein you will have to pay $3 to Google Voice to unlock your number. Once the payment is successful, you will get a confirmation email from Google Voice.
Step-3: Contact Xfinity and Submit your Porting Request
Now you will need to contact Xfinity with your number porting request.
Xfinity will ask you to fill out and sign an LOA with the following details:
- Name of the account or company registered with the current carrier
- Address fields: Street number, City, State/Province, Postal/Zip Code
- Name of the current carrier – Google Voice
- Billing Telephone Number on record with the carrier
- Number required to be ported
- Google voice PIN – You will have to generate this before initiating the porting request
- Last 4 digits of the SSN (Social Security Number) on your Google Voice Account
- Your legible and authorized signature
Xfinity will send the LOA to its carrier, Verizon, and if required, a copy of the Google Voice Invoice may also be shared as proof that you were using Google Voice.
Verizon will notify Google Voice to release your number by providing the necessary documentation, including the LOA and invoice (past invoice from google voice), for verification and processing.
Upon unlocking the number and placing a porting request, the status of your number on your Google Voice account will change to ‘Unlocked’ within a couple of minutes. At most, it will take a couple of hours. If it still doesn’t change, then there is some issue with the porting request.
How the Porting Process Works
Once you submit the signed LOA to Xfinity, your job is done. Xfinity will take it from there, The porting process will take around 3-5 business days.
Will you face any downtime while your number is getting ported?
You might think that if you’re getting your number ported to a Google Voice Alternative, there would be a downtime of 3-5 days, but that’s not the case.
Until the request gets approved and the number gets ported to Xfinity, you can continue to use it on Google Voice. If you have unlocked your number on Google Voice, it doesn’t mean that you cannot use it unless the porting process is completed.
You can easily do business with your number on Google Voice till it gets transitioned.
Once the port is completed, you can simply move it over/ trigger the move. It simply means that you will have to tell Xfinity to make the number live. If you port a number from one carrier to another, you’re simply switching services. Even if Xfinity is taking care of the porting process, it doesn’t own your number.
You will have to ask Xfinity to take it live. If you don’t trigger the move, then the port will get cancelled and the number will go back to Google Voice. The number will continue to work on Google Voice until you trigger the move.
When your number is ported, you’ll get a confirmation from Xfinity. After this, if you go to your Google Voice account, you’ll no longer see your Google Voice number there. It means that your number has been successfully ported. However, make sure that everything has been migrated to your new carrier for a smooth transition. Keep this checklist handy to ensure that you don’t miss out on anything and can seamlessly transition your business operations over to Xfinity:
If the porting request is successful, you will get a confirmation regarding the same. However, you still need to check whether your phone has gotten a cell signal and is able to place outbound calls. Once your port is correctly setup, you will be able to make outbound calls and your inbound calls and messages will get re-routed to Xfinity. If your number porting hasn’t been completed within the suggested time frame, then make sure to contact Xfinity for the same.
Pro tip: There is a possibility that you reach out to Xfinity to check the porting process and they ask you to check in with the losing carrier, Google Voice. In such a case, you can head to the support page of Google Voice – emitrr.co/sv/X6EIq
Frequently Asked Questions
Where do I find the Account number and PIN on Google Voice?
Answer
You can locate your PIN and Account number from your Google Voice account. The account number if your 10-digit Google Voice number and the PIN is the one you use to access Voicemail.
How much time does it take to port the Google Voice number to Xfinity mobile?
Answer
The porting process takes around 3-5 business days.
Can I request porting on my mobile device?
Answer
No, you cannot request porting from your mobile device. You need your desktop to unlock your Google Voice number and initiate a porting request.
Why does it take so long to port the Google Voice number to Xfinity?
Answer
The FCC considers Google Voice as a landline provider. This is why porting a Google Voice number requires following a process. You need to request porting from your end and then the gaining provider’s carrier initiates the porting process.
What to do if I get stuck with the porting process?
Answer
If you get stuck with the process or you don’t get any confirmation from your gaining provider Xfinity, then reach out to their support team for the same. For support head to – https://www.xfinity.com/mobile/support/article/how-long-for-phone-to-activate?
How do I check the porting status?
Answer
To check the status of porting your Google Voice number to Xfinity, you can visit https://comca.st/3S3HgxQ. Here are some more support options:
- SMS Text Message: 1 (888) 936-4968
- Phone: 1 (888) 936-4968
- Chat: https://comca.st/3d68ntH
What are some Google Voice Alternatives to consider?
In addition to Xfinity, AT&T some great Google Voice alternatives are:
Emitrr, OpenPhone, RingCentral, Ooma, Nextiva, Telzio, Vonage, Ringover, Talkroute, Ringblaze, JustCall etc.
Conclusion
To port Google Voice number to Xfinity mobile, make sure you double-check all the details that you send to Xfinity for the porting process. Also, do not cancel your number with Google Voice unless your porting process is completed.
For more assistance, head to Google Voice’s support page- https://support.google.com/voice/answer/1065667?hl=en. Happy porting!
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