Table of Contents Introduction to call pop Call pop is a feature that displays important caller and account information about a customer on the call center agent’s screen. It is an important functionality for businesses that seek to improve the … Read More
Call Centre KPI
What is AHT (Average Handle Time) & How can you reduce it?
What is AHT (Average Handle Time) and how can you reduce it? Table of Contents Introduction to AHT Time taken to resolve a customer query is of the utmost essence when it comes to call centers. Valuing your callers’ as … Read More
Top 20 Call Centre KPIs
Call Centre KPIs KPIs or Key performance indicators can be seen as the guiding light for any call centre. They help the call centre perform at its best by providing valuable insights. These insights cover various aspects of performance … Read More