What is call pop? Call pop is a capability used by call center agents or by the front desk that enables them to access customer information for every incoming call through a pop-up agent that summarises important customer details. Call … Read More
Call Centre KPI
What is AHT?
Average Handle Time Time is of utmost essence when it comes to call centres. Valuing your callers time as well as your organization’s is very important and needs to be a call centre’s top priority. A caller who is able … Read More
Top 20 Call Centre KPIs
What are some Call Centre KPIs? Call Centre KPI can be seen as the guiding light for any call centre.KPI stands for Key Performance Indicator. They help the call centre perform at its best by providing valuable insights. These … Read More