Average Handle Time Time is of utmost essence when it comes to call centres. Valuing your callers time as well as your organization’s is very important and needs to be a call centre’s top priority. A caller who is able … Read More
Call Centre KPI
Top 20 Call Centre KPIs
What are some Call Centre KPIs? Call Centre KPI can be seen as the guiding light for any call centre.KPI stands for Key Performance Indicator. They help the call centre perform at its best by providing valuable insights. These … Read More