10 Best Textline Alternatives For Your Business 

Introduction to Textline Alternatives

Are you a Textline customer-facing issues like frequent downtime and limited automation, among others? If yes, then you must consider switching to a Textline alternative. While Textline is a well-known business texting platform, it has its own fair share of issues. But don’t worry; in this guide, we’ll explore the best competitors of Textline, such as Emitrr, and break down the strengths of each business texting platform to help you make an informed decision.  

Here are the best Textline alternatives that we have discussed in detail below, but before that, let us look at the overview of Textline. 

What is Textline? 

Textline is a popular business texting software that offers tools for improving customer interaction and team collaboration. This SMS software offers a plethora of features such as two-way texting, mass texting, automated responses, live chat, lead capturing, and a lot more, and it caters to all kinds of businesses. However, much like any other software, Textline is also flawed, which often makes people look for competitors of Textline. Let’s have a detailed look at Textline before we share the best Textline alternatives with you: 

Textline Features 

• Appointment management: Helps businesses track, schedule, and manage appointments efficiently.
• Knowledge base management: This feature manages and organizes information to help customers find answers quickly.
• Automated responses: Sends automated replies to customers for frequent inquiries.
• Lead capture: Collects customer information to convert prospects into leads for future follow-up.
• Mass texting: Sends SMS to a large number of people at once, ideal for promotions, marketing, and other announcements. 
• Live chat: Allows you to have real-time communication with customers through your website or app. 
• Real-time notifications: Send alerts and notifications to users about important updates or new messages.
• Scheduled messaging: Schedule SMS to be sent out at a predetermined time.
• Reporting/analytics: Provides detailed reports and insights to measure how well your customer campaigns are performing.
• Surveys & Feedback: Gather customer feedback through customizable surveys and see what customers are saying about your business. 

Textline Pros & Cons

Textline Pros

• Great workflow management: Textline offers the ability to assign text conversations to team members, which helps in better collaboration and efficient resolution of issues.
• Great customer service team: Textline customer service is highly appreciated by customers for providing outstanding customer support and effective resolutions. 
• User-friendly: Users appreciate the intuitive design of the Textline software, allowing users to use it without technical expertise.

Textline Cons

• Difficulty in assigning conversations: Textline customers encounter challenges when it comes to efficiently assigning conversations to internal team members. The platform lacks provisions for smooth team collaborations, which can hinder businesses that rely on effective teamwork.
• Difficulty in finding conversations: Many Textline users have pointed out that it is quite difficult to track conversations when using the Textline software.
• Delays in sending SMS: Users often complain about facing frequent errors and delays when sending SMS using Textline.
• High pricing: Textline pricing begins at $20 per user, and the platform also charges many hidden costs, which can increase significantly when more users are added.

Textline Pricing

There are four Textline pricing options available:

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing

Textline Integrations

Here are some of the Textline integrations that you can find: 

• Salesforce
• HubSpot
• Aircall
• Zapier
• Slack
• Talkdesk
• Freshdesk
• Pipedrive
• And more.

Textline Customer Support Channels

• Phone
• Chat
• Email
• FAQs
• Knowledge Base

Textline Reviews & Ratings

Textline customer rating is 4.9/5 on Capterra and 4.5/5 on g2. Here’s what Textline customers are saying:

“I love how easy this software is to understand, implement and use. It’s perfect for what we need and the customer support is top of the line.”

“The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.”

Source: Capterra 

Reasons to Look for a Textline Alternative

• Limited automation: A lot of Textline customers complain about not having enough automation. Textline’s lack of robust texting automation capabilities can drain your staff’s operational efficiency. Without effective automation, tasks that could be streamlined end up consuming valuable time and resources. This limitation impacts efficiency and restricts the full utilization of Textline’s features, making it important to explore alternative solutions that offer more comprehensive automation options to optimize your business processes.
• Higher pricing: The pricing of a communication platform is a critical factor to consider, and it’s entirely understandable that many customers are concerned about it. In the business world, efficiency and cost-effectiveness are paramount. When a platform lacks essential features and robust automation while still charging a premium price, it becomes a significant issue.
• No group messaging: Textline users lack the ability to send group messages efficiently due to the platform’s limitations. This deficiency results in wasted time and repetitive work. Given the importance of group communication in business, it’s wise to explore alternatives with this critical feature to save time and effort.
• Cost per user: Textline’s practice of charging extra for each additional user on their platform can significantly inflate costs, which has proven inconvenient for many of their current customers. In most businesses, team sizes tend to expand over time, and paying for every new user added to the texting platform can become a burdensome expense.
• Frequent downtime: Textline’s frequent downtime is a significant source of frustration for customers, particularly because these disruptions often occur during the busiest parts of the day, impacting the entire customer communication experience.

Features to look for in Textline Alternative

• Two-way texting: This is the most essential feature to seek in a texting alternative. It enables interactive communication with your customers, allowing them to ask questions and provide feedback in real time.  
• Group texting: Group texting, often referred to as mass or bulk texting, involves segmenting your customers based on specific criteria. After forming the group, you can send your message, and everyone in that group will receive it simultaneously. This method is an efficient way to deliver personalized SMS campaigns in a shorter time frame.
• Webchat: This feature allows your customers to communicate with you right from your website via a web chat widget. This web chat feature can be live where your potential customers can talk to an agent, or it can be powered by AI, where the initial interaction would be with a chat bot. 
• Webchat-to-text: Webchat-to-text is an extension of the web chat feature. In this, the customer is prompted to fill in their basic information during the start of the conversation, and if they leave mid-way then, an automated text SMS is triggered to which, if they respond, then you can continue the conversation in your SMS inbox. 
• Missed call to text: This a valuable feature that automatically sends a text message to callers when their call goes unanswered. This feature helps ensure you never miss a sales opportunity and allows you to follow up with customers even if you weren’t able to take their call.
• Unified inbox: This feature enables you to view and respond to messages and customer inquiries from various platforms—all in one inbox. Whether the messages come from your Google Business profile, Facebook page, web chat, or other sources, you won’t need to switch between different platforms to manage them.
• Auto-responders: Auto-responders automatically send SMS messages to customers based on their inquiries or inputs. This feature allows you to specify responses for various keywords you define. 
• Schedule-based texting: Schedule-based texting lets you set up messages for a predetermined date and time. This feature is essential for industries like sales, healthcare, and more where you may want to send appointment reminders or recalls.
• Automated reminders: With this texting feature, you can create multiple automated reminders, define their frequency, and schedule them to send appointment reminders to your customers or patients. If your business relies on appointments, this is a feature you should definitely consider. 
• Schedule-based texting: This feature enables you to send messages at specific times according to your plan. For instance, if you have appointments set for the next day but are unavailable due to an emergency, you can use this feature to identify all contacts scheduled for appointments and pre-schedule messages to inform them of the situation.
• Payment follow-ups: This feature can be used to send payment follow-ups to your customers that include a payment link, making it easy for them to settle their outstanding balances. 
• MMS messaging: If you want to send multimedia messages, like images or videos, to your customers for festive greetings, promotional content, event invitations, and more, then you must look for MMS messaging feature. 
• Analytics and reporting: With the analytics and reporting tool, you can view metrics such as the total number of messages sent, opened, replied to, and converted. Using this information you can then make necessary adjustments to enhance the performance of your SMS campaign..
• Integrations: To fully automate and maximize the benefits of all the features mentioned above, you should ensure that the texting software you choose integrates smoothly with your existing CRM, EHR, or PMS tools.

10 Best Textline Alternatives 

1. Emitrr
2. Text Request
3. TextP2P
4. Birdeye
5. Textedly
6. TextMagic
7. Avochato
8. Heymarket
9. Klara
10. Chiirp

1. Emitrr | Emitrr Vs Textline 

Emitrr Overview

Emitrr is our top pick for the best business texting software and is invariably the best Textline alternative. The platform offers many more features than Textline, including two-way messaging, mass/bulk texting, MMS messaging, and more. Additionally, Emitrr offers a volume-based pricing model that is very affordable, and it integrates seamlessly with over 1000 third-party PMS/EHR/CRM tools and software. This software is also HIPAA compliant and TCPA compliant and caters to businesses of all sizes and industries, including healthcare, home service, real estate, marketing, etc. Have a detailed look at Emitrr below: 

Emitrr Features

Emitrr offers a wide range of features including:

• 2-way texting: Start conversations with your customers by giving them an option to reply back to you.
• Group texting: Send business text messages in groups and get replies in the same text thread.
• Mass/bulk texting: Send out SMS to multiple people at once.  
• MMS messaging: Send multimedia messages that include videos, files, GIFs, emojis, images, etc. 
• Recurring texts: Schedule recurring SMS for different campaigns such as marketing a new product, abandoned cart SMS, or for sharing appointment reminders.  
• Integrations: Connect with third-party tools and apps to automate your workflow.
• Drip campaigns: Send a series of personalized messages such as an initial SMS, then follow-up SMS to your contact list.
• Contact management: Manage, categorize and tag all your conversations in one place.
• Personalization: Send custom business SMS to customers.
• Unified inbox: Bring together conversations happening on different platforms such as Web, Facebook, phone, etc., in one single place.
• Automation: Send automated replies to your customers based on triggered keywords. 
• Segmented list: Classify customers and create folders to keep each conversation separate.
• Chat-based SMS survey: Send survey forms or review links, etc. to gather customer feedback. 
• Reports: Get a detailed report on how your campaigns are performing with metrics like response time, resolution time, etc. 
• Custom field & templates: Utilize pre-existing SMS templates or create new ones,  to send customer service SMS.
• Bilingual messaging: Conversate with users in different languages. 
• Export chats: Transfer chat data safely from one platform to another
• Landline texting: Text-enable your existing landline number and use it to send SMS.
• Opt-outs: Give options to your customers to opt-out of your business SMS. 
• Web chat to text: Bring conversations to your inbox that started on the website. 
• Link shorteners: Shorten tracking or review links and share them with your customers in a presentable format.   
• Conversation tagging & folders: Tag conversations on the basis of their category, nature, response, etc., for easy identification. 
• Reputation management: Build your online reputation across Facebook, Google, and Yelp, with tools like feedback tracking, survey automation, link sharing, and more. 
• VoIP: Enjoy calling features like IVR, call recordings, edit extensions, calling analytics, call transfers, voicemail transcription and more. 
• And much more!!

Pros of Emitrr

• Superior Customer Service: Emitrr takes great pride in offering exceptional customer service and even boasts a solid 5/5 star rating on Capterra for the same. 
• Customization at a great price: With Emitrr, you can get a customized price quote for sending SMS to your customers depending on your texting volume. 
• Multiple useful texting features: From google chrome extension to secure chat, Emitrr comes with a wide range of texting features. 
• 100% transparency, no hidden charges: Emitrr offers complete transparency in pricing right during the initial call and does not surprise you with hidden charges later. 
• Secure texting platform: Emitrr is HIPAA and also TCPA compliant, ensuring all your business communication is being done securely. 

Cons of Emitrr

More new features are being added. 

Emitrr Pricing

For SMS, Emitrr offers a volume-based pricing model starting at $149 a month. To get a price quote depending on your SMS volume, you can book a demo call with Emitrr by clicking below. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as home service, dental, real estate, etc. and integrates with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Dolphin
• Drchrono
• Eaglesoft
• And more!

Emitrr Reviews & Ratings

Emitrr has an overall rating of 4.8 on Capterra and 4.7/5 on g2, and here’s what Emitrr’s customers are saying:

“There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis”

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

Source: Capterra 

Emitrr Support Channels

• Phone: Call Emitrr at +1 (210) 941-4696
• Live chat: Chat with Emitrr’s live representatives
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• SMS
• FAQs/forum

2. Text Request | Text Request Vs Textline 

Text Request Overview

Text Request is a plug-and-play kind of business texting software with SMS API capability. The software offers capabilities such as SMS review requests, SMS marketing, appointment scheduling, etc., and integrates with many third-party applications. Additionally, Text Request can be used by businesses of all sizes and industries, be it for conversations,  marketing, lead generation, etc. Here’s a detailed overview of Text Request. 

Text Request Features 

• Landline texting: You can use Text Request with your existing office landline, VoIP, or toll-free numbers. 
• SMS chat: Add a live chat widget to your website and start conversations right from there even if the user exists from the website. 
• Reviews: Connect your businesses Google business, Facebook and Yelp profiles, and request, track, and reply to online reviews to win more customers.
• API and Integrations: Use Text Request’s integrations or create your own with their webhooks and APIs.
• Message templates: Create different templates and save it to send it to all users over and over again.
• Message tags: Tag different messages for easy understanding and reporting of conversations.
• Signatures: Create custom signatures for each of your user..

Pros of Text Request

• HIPAA-compliant texting app: Text Request is HIPAA-compliant, so even healthcare providers can use it.
• Good customer service: Text Request is appreciated by users for offering timely and helpful resolutions. 
• Plenty of messaging features: Text Request offers plenty of useful texting features such as message scheduling, export & import contacts, downloadable reports, SMS and MMS, etc.

Cons of Text Request

• Inflexible pricing: Customers of Text Request often complain about their rigid price range. Even when they opt for fewer features, they are asked to pay the fixed price of the subscription. 
• Buggy software: The Text Request software and app are glitchy and come with considerable lag time. And the software crashes whenever the workload increases.
• Issues with messaging capabilities: There are many issues in the messaging capability of the Text Requests software, such as changes in texting space, delayed alerts or notifications, delayed delivery of messages, etc. 
• Poor integrations: Although integration is the main feature of the Text Request app, users have faced integration problems with it. 

Text Request Pricing

Text Request offers four pricing options:

• Basic: $59 a month
• Starter: $139 a month
• Corporate: $279 a month
• Enterprise: $549 a month

Text Request Integrations

Text Request seamlessly integrates with many third-party tools, including:

• Angi
• Clio
• HubSpot
• FranConnect
• Help Scout
• Pipedrive
• Square
• Mindbody
• Twilio
• And more..

Text Request Reviews & Ratings

Text Request has an overall customer rating on Capterra is 4.6/5 and 4.6/5 on g2. Here’s what customers are saying about Text Request:

“I love the feature where you can mark a thread as “resolved. This helps our medium sized team know what customers have been responded to, and which have not.”

“It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.”

Source: Capterra 

Text Request Support Channels 

• Email
• Phone
• Chat
• Knowledge Base

3. TextP2P | TextP2P Vs Textline

TextP2P Overview

TextP2P is a growing text messaging and communication software that offers SMS, email, and calling functionality as well. The software is appreciated for its affordable pricing, ease of use, and excellent support team. However, it offers very limited texting features, which may not be ideal for businesses looking for SMS automation and more customizations. Here’s a detailed look at TextP2P: 

TextP2P Features 

• Free incoming SMS: Receive incoming messages for free without incurring any cost.
• Unlimited contacts: Send out SMS and emails to as many contacts as you want.
• Toll-free or local 10 DLC number: Get a toll-free or local 10 DLC number for a better brand image.
• Rollover credits: Use your unused SMS credits the next month and save on extra costs.
• MMS text: Send MMS messages that include videos, images, and other files.
• Text forwarding: Forward SMS to the right person in your team quickly and efficiently.  

Pros of TextP2P

• Affordable: TextP2P pricing starts at $21 per month for 500 credits and is quite affordable for SMS software as compared to others. 
• Excellent support team: Many TextP2P customer reviews suggest that the platform has an excellent support team that is quick to respond and offer solutions.
• Ease of use: TextP2P has a straightforward interface and is extremely easy to use. 

Cons of TextP2P

• Clunky mobile app: TextP2P mobile app is a bit clunky. Users have pointed out how complex it is to track something as simple as responses to messages. 
• Limited features: TextP2P lacks many texting features such as conversation tags, drip campaigns, secure texting, etc. 

TextP2P Pricing

TextP2P offers a pay-as-you-go option that costs $5 per month, and other than this, it offers three pricing plans:

• Starter: $21 per month 
• Pro: $42 per month
• Business: $84 per month

TextP2P Integrations

TextP2P facilitates most of its integrations through Zapier.

TextP2P Reviews & Ratings

TextP2P has an overall rating of 4.9/5 on Capterra and 4/5 on g2. See what TextP2P customers are saying: 

“The hands on support from the team is amazing and got us off to a great start with the platform.”

“I dislike not being able to see how many people have opened my text message, and it would be really great if they could develop an app. Other than that it’s great, I’m sure that’s something they’ll develop in the future.”

Source: Capterra 

TextP2P Support Channels

• Live support
• Email
• Phone
• Help Center

4. Birdeye | Birdeye Vs Textline

Birdeye Overview

Birdeye is a robust reputation management and customer communication platform. This Textline alternative is equipped with features like mass texting, landline texting, email marketing, MMS texting, and a lot more!! One of the best features of Birdeye is its integration with AI to facilitate texting and automation; however, a high price tag is often the biggest reason why users look for Birdeye alternatives.

Birdeye Features 

• Mass texting: Use this to send personalized bulk messages to your customers and manage responses in a single, organized inbox.
• Landline texting: Use your business phone number to send and receive SMS and maintain a professional presence.
• Two-way texting: Engage in a two-way conversation with customers who reply to your SMS campaigns. 
• Chatbot AI: Implement intelligent chatbots on your website to enhance customer interaction and engagement.
• Messaging AI: Leverage the power of AI to draft and deliver messages via SMS, email, social media, and web chat easily.
• Appointments: Automate appointment reminders to minimize no-shows for your business and to increase bookings. 
• Lead Capture: Utilize forms to gather potential customer information or to simplify interactions for future engagement.
• Customizable Fields: Personalize your SMS by adding tailored fields specific to each campaign or customer. 

Pros of Birdeye

• Quick setup process: Birdeye offers a dedicated implementation specialist who ensures quick onboarding and setup. 
• Exceptional review management tools: Birdeye is known for offering top-tier tools that are meant for managing reviews and building a strong online reputation.
• Advanced automation features: The software comes with many automation tools for texting, emailing, and review requests, which helps businesses build relationships and reputations with minimal effort.

Cons of Birdeye

• Complex interface: Birdeye’s extensive features make the interface appear cluttered, and overwhelm users who may not require all functionalities.
• Poor customer support: Some users have pointed out delays in response and inefficiencies in resolving issues by Birdeye’s customer support team.
• High cost: With pricing starting at $299 per month, Birdeye may not be suitable for small businesses.
• Limited SMS customization: Birdeye users have pointed out restrictions in customizing text communications, which creates problems in personalized customer interactions.

Birdeye Pricing

Birdeye pricing is quite expensive, with plans starting from $299-$399 a month.

Birdeye Integrations

Birdeye offers integrations with more than 3000 software and apps, including:

• drChrono
• Appointy
• Mindbody
• Dentrix
• Adam
• Leap
• Zoho books
• Cerbo
• And more..

Birdeye Reviews & Ratings

Birdeye customer rating on both Capterra and g2 is 4.7/5. Here’s what customers are saying about Birdeye:

“This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.”

“Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use.”

Source: Capterra 

Birdeye Support Channels

Here’s a list of Birdeye customer support channels: 

• Phone Support
• 24/7 (Live rep)
• Chat
• FAQs/Forum
• Email/Help Desk
• Knowledge Base

5. Textedly | Textedly Vs Textline 

Textedly Overview

Textedly is a popular SMS marketing software that allows you to send anywhere from 10 to 100,000 SMS to your customers. The software comes with many useful features such as analytics, opt-in subscriber list, message scheduling, and more. Additionally, Textedly comes with multiple pricing options; however, it does not offer the best value for money. Have a look at this detailed overview of Textedly: 

Textedly Features 

• Two-Way texting: Allow your customers to have two-way conversations with you. 
• Auto reply texts: This generates automated replies to customers as soon as they text your business based on certain keywords. 
• Conversation triggers: Add free conversation triggers and converse with your subscribers on autopilot automatically.
• Send a long text message: Send not only short, but also a long text SMS to your customers with over 455 characters.
• Multi-user support: Add multiple users to your Textedly account. 
• Text message data collection: Use Textedly to automatically retrieve and impute the state, city, and ZIP code for all your subscribers.
• Schedule a text: Use a built-in calendar to schedule mass SMS or single messages to go out in the near future. 

Pros of Textedly

• Many useful texting features: Textedly offers many unique texting features such as long SMS, free incoming SMS, single send, etc. 
• Intuitive interface: Textedly app is quite intuitive and easy to use and requires little to no technical knowledge. 
• Unlimited contact management: You can manage unlimited contacts in your list using Textedly. 
• Textedly pricing is affordable: Textedly’s offers affordable pricing options, with plans starting at $26 per month.

Cons of Textedly

• No dedicated customer support: You are required to purchase a higher plan to get access to dedicated customer support. 
• No AI features: Textedly lacks AI features that may be needed for better automation and optimization. 
• Not that scalable: Textedly is still ideal for small or mid-sized businesses, but it is not recommended for scaling enterprise businesses.
• Limited customization: Although Textedly is easy to use, it lacks depth of customization. 

Textedly Pricing

Textedly offers a free 14-day trial and also offers four pricing options:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• Zapier
• Constant Contact
• Salesforce
• Zoho
• MailChimp
• HubSpot
• Zendesk
• And more..

Textedly Reviews & Ratings

Textedly has an overall rating of 4.5/5 on Capterra and 4.6/5 on g2. Here’s what customers are saying about Textedly:

“Pricing is quite good. The administrative back-end is intuitive, and the set-up steps are easy to follow. Good match for smaller businesses setting up this type of service for the first time.”

“They try to scare you into keeping a subscription with them in case your texts are audited and you need records to avoid massive fines! Credits do not roll over. Month to month or annual only. No credit plans. Software is clunky and difficult to use. Help documentation is not robust. Can lead to confusion. Chat support was rude, and condescending. Contact list upload patching is not documented well. Can’t re-enable internally un-subscribed contacts.”

Source: Capterra

Textedly Support Channels

• 24/7 (live rep) 
• Email/Help desk
• Chat 
• Phone support

6. Textmagic | Textmagic Vs Textline 

Textmagic Overview

Textmagic is a well-known text messaging software that offers capabilities for customer and staff communication, and for running marketing campaigns. This is one of the oldest texting software with a lot of unique SMS features. However, it lacks integration options and other essential SMS capabilities. Here’s a detailed look at Textmagic. 

Textmagic Features 

• Two-way SMS: Get in two-way conversations with your customers.
• Email to SMS: Convert your emails to text messages and deliver it smoothly.
• Toll-free texting: Deliver SMS, reminders, alerts, etc., and have conversations with your customers in the U.S. and Canada.
• Text marketing lists: Sort your contacts into different categories and lists to optimize your communication strategy.
• Long text messages: Create and send SMS with up to 918 characters in length. 
• Incoming message automation: Create automatic rules for processing incoming SMS for adding subscribers to lists or for automatic replies, etc.
• SMS opt-out management: Give your subscribers the option to opt out of messages by sending a STOP message. 
• Global SMS coverage: Reach your customers across the globe with access to 190+ countries and 1,000 mobile networks.
• MMS: Attach images, word files, emojis, etc., and send them to your customers via SMS.

Pros of Textmagic

• Intuitive interface: The interface of Textmagic is well thought out, and its simplicity of use is appreciated by users.
• Many customization options: Textmagic offers many customization options, be it for sending SMS, list building, or website optimization, among others. 
• Supports long text messages: Textmagic allows users to send both short SMS with up to 160 characters, as well as longer SMS with up to 918 characters. 

Cons of Textmagic

• Many missing features: Textmagic does not offer many basic texting features such as missed call-to-text, group texting, web chat-to-text, scheduled-based texting, etc.
• Inconsistent support: Textmagic customer support is not available 24×7, and customer reviews also suggest that their support team takes too long to answer queries. 
• Expensive pricing: The SMS pricing of Textmagic starts at $0.04 per message, which can cost businesses anywhere from $20 to $1,000, making it quite expensive compared to other Textline alternatives.
• Limited integration: One of the biggest disadvantages of Textmagic is that it integrates with Zapier only. 

Textmagic Pricing

Textmagic offers three pricing options:

• Essential: $24.5/ 500 texts/ month
• Professional: $80/ 2,000 texts/ month
• Connect: $100/ 10,000 texts/ month

Textmagic Integrations

Textmagic integrates with Zapier only. 

Textmagic Reviews & Ratings

Textmagic customer rating is 4.6/5 on Capterra and 4.4/5 on g2. Here’s what customers are saying about Textmagic:

“It did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported.”

“Very user friendly. it allows you to create your own text as it suits your needs and you can save your text as template therefore you don’t need to be writing all the time.”

Source: Capterra 

Textmagic Support Channels

• Email/Help Desk
• Phone Support
• Chat
• FAQs/Forum

7. Avochato | Avochato Vs Textline

Avochato Overview

Avochato is an intuitive business texting platform meant for sales, marketing, operations, and customer service. The platform offers live chat and messaging features for businesses to simplify internal and external communication. Avochato’s biggest strengths are its excellent customer support and the regular updates they keep working on. However, expensive pricing and laggy software are its biggest pain points. Have a look at Avochato in detail below: 

Avochato Features 

• Shared inboxes: Manage your SMS, live chat, and WhatsApp conversations right from a single place.
• Mobile app: Work from anywhere by using Avochato mobile app for both Android and iOS users.
• Templates: Save time by using pre-saved templates for messages that are sent again and again.
• Auto assignment: Assign conversations to your team members automatically. 
• Keywords: Trigger auto-responses whenever customers text certain keywords in and save lots of time.
• Campaigns: Set up drip campaigns and send out SMS to people. Customize the messages, audiences, and time delays to fit your exact needs.
• Broadcasts: Send messages to multiple people at the click of a button and allow people to privately respond.

Pros of Avochato

• Excellent Avochato support team: Avochato’s support team is quick to respond, very professional, and always ready to offer effective solutions to users. 
• Avochato app: Customers really appreciate how easy it is to use the Avochato app and how using it, they can communicate with their teams and customers on the go.
• Regular updates: Avochato team constantly works on innovation and on updating new features. 

Cons of Avochato

• Laggy software: Many customer reviews suggest that Avochato does not load fast, requires multiple refreshes, and even crashes many times, hampering their workflow.
• No option to attach files: Avochato does not offer this basic feature to attach files, videos, images, etc. This may not be ideal for businesses that are required to send files to their customers for different reasons. 
• Expensive: Avochato offers limited features with its basic plan, and its standard plan costs $250 per user per month, which is quite expensive compared to other similar options. 
• Limited integration: Avochato facilitates most of its integrations through Zapier and does not integrate with as many options as other SMS software does. Avochato’s compatibility with your existing software could be a problem. 

Avochato Pricing

Avochato offers a free 14-day trial and three pricing options:

• Lite: $23 per month/per user 
• Standard: $42 per month/per user + $210/month platform fee 
• Premium: Custom

Avochato Integrations

Avochato facilitates most of its integrations through Zapier. Some key integrations that you can find with Avochato includes:

• Salesforce
• Slack
• Microsoft Teams
• Zapier

Avochato Reviews & Ratings

Avochato customer ratings on Capterra is 4.7/5 and on g2 is 4.4/5. And here’s what Avochato customers are saying: 

“This is so easy to use and the team is so helpful. Any suggestions I have given to make the product more user friendly, they are on it. It’s so nice to work with a great team.”

“Software is a bit laggy and glitchy, requiring multiple refreshes. Also iPhone app lacks a lot of essential features”

Source: Capterra 

Avochato Support Channels

• Email
• Phone
• Chat
• 24/7 Live Support

8. Heymarket | Heymarket Vs Textline

Heymarket Overview

Heymarket is a comprehensive business communication platform that offers SMS capabilities for businesses to improve customer interaction. For this, the platform offers many useful features and integrates with the most used CRM such as Zapier, HubSpot, etc. However, the only problem with this Heymarket SMS software is that it is expensive and glitchy. Let’s have a look at Heymarket in detail: 

Heymarket Features 

• Opt-in confirmations: Let Heymarket send SMS to customers when it detects an incoming message with your business’s specific opt-in keyword.
• Appointment reminders: Use automatic texting to schedule appointment reminders immediately after confirming an appointment.
• Mass alerts: Make important announcements, highlight new policies at scale with automated texts.
• Auto reply texts: Create auto-responses for frequently asked questions.
• Drip campaigns: Send customers recurring messages for a certain campaign and keep them engaged. 
• Survey requests: Set up survey requests to send after order deliveries or ticket resolutions.
• Follow-ups: Schedule follow-up SMS or set triggers to generate responses based on specific actions in your CRM system.

Pros of Heymarket

• Easy communication: Heymarket offers plenty of SMS features such as two-way texting, auto-reply texts, drip campaigns, follow-ups, etc. . 
• Useful automation features: Heymarket offer features like email workflow follow-ups, auto-replies, CRM-triggered SMS, etc., making it highly suitable for businesses who want high automation. 
• Intuitive interface: Heymarket’s interface is designed very skilfully, allowing you to use it without any obstruction or second thoughts. 
• Text compliant: Heymarket is a HIPAA-compliant, TCPA, SOC 2 Type 2 compliant, making it very reliable for safe customer communication. 

Cons of Heymarket

• High pricing: Heymarket’s pricing starts at $19-$59 per user per month, but its basic plan comes with very limited SMS features and supports only Hubspot integration, forcing you to pick a higher plan, which may not be ideal for small businesses. 
• No real-time message delivery tracking: Heymarket lacks the ability to show if your message got delivered or failed in real time. 
• Support limitation: Heymarket users get access to email customer support only with the basic plan, users who want live chat support option, need to pay for  a higher plan. 
• Frequent downtime & glitches: Heymarket customers often complain about prolonged downtimes and frequent glitches in the platform.

Heymarket Pricing

Heymarket offers four pricing options:

• Standard: $19/user/month
• Plus: $39/user/month
• Pro: $59/user/month
• Enterprise: Custom

Heymarket Integrations

Here’s a bunch of Heymarket integrations that you can find: 

• Salesforce
• Hubspot
• Shopify
• Aircall
• Zapier
• Clio
• And more..

Heymarket Reviews & Ratings

Heymarket customer rating on g2 is 4.6/5 and on Capterra is 4.5/5. Here’s what customers are saying about Heymarket:

“We like that it’s an easy SMS App, also the integration with ZD, we can set up templates and use the same one for automated messages like collections or surveys, which is great.”

“The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great! (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away.”

Source: Capterra 

Heymarket Support Channels

• Phone support
• Chat 
• Email
• Knowledge base
• FAQs

9. Klara | Klara Vs Textline

Klara Overview

Klara is a comprehensive patient communication software that offers telemedicine options and SMS messaging for healthcare professionals. This platform helps them to engage and communicate with their patients better. The software’s highlight is its ease of use and automation capabilities. However, Klara users often struggle with its functionality and integration. Here’s a detailed overview of what Klara has to offer:

Klara Features 

• Appointment reminders: Send patients appointment reminders and allow them to confirm, cancel or reschedule appointments via SMS.
• Automation: Automate tasks such as appointment reminders, patient messaging, etc., and improve your patient interaction. 
• Webchat: Interact with your patients on the website via the web chat feature and allow them to self-schedule appointments.
• Two-way texting: Engage in two-way conversations with your patients via SMS messaging.
• Textable numbers: Make your medical phone number textable and start getting patient SMS without changing numbers.
• Broadcast messaging: Share changes in your schedule and share important announcements with your patients at once with broadcast messaging. 
• EHR integration: Keep your records updated and accurate by integrating your current EHR system.

Pros of Klara

• Ease of use: Users appreciate how easy it is to use the Klara app. In fact, Klara’s desktop version is also well-designed and is pretty straightforward to use.
• Excellent automation: Klara automates a lot of routine tasks such as appointment, taking patient registration, sending patient forms, answering calls, etc., saving lots of time and effort.
• Easy to optimize engagement: Klara’s features such as two-way texting, file sharing, secure texting, etc., really helps healthcare professionals to simplify patient communication and keep their patients engaged. 
• Telemedicine support: Klara offers video streaming and virtual waiting room so that you can connect with your patients even remotely. 

Cons of Klara

• Poor integration with PMS/EMR/EHR/ systems: Klara’s integration with PMS/EMR/EHR/ system is quite poor, and that really affects the way healthcare professionals communicate with their patients.
• Functional issues: Klara struggles with many functional issues such as labeling issues, issues with internal message assignment, among others, affecting the day-to-day healthcare tasks. 
• Poor Klara customer support: Many Klara users have pointed out that they receive delayed responses from the customer support team, even for urgent issues. Additionally, the availability of limited support options poses a lot of problems for users. 
• Limited team collaboration features: Team collaboration features are essential for smooth internal healthcare communication. However, Klara lacks features like assigning conversations, sharing reference notes, tags, etc. 

Klara Pricing

Klara is not transparent with their pricing and has not shared any information on their website regarding the same. 

Klara Integrations

Klara integrates with EHR & PMS software, including:

• Practice Fusion
• NexHealth
• EpicCare EMR
• ModMed
• DrChrono
• Athenahealth
• Nextech
• Oracle Health

Klara Reviews & Ratings

Klara is rated 4.3/5 on Capterra & 4.5/5 on G2, and here’s what users are saying about it:

“What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.”

“I dont usually write reviews, I’ve used bad software before. This one is by far the worse experience I have ever experienced which is sad because I am from the city/town that they are based in so I thought it was a sign that it would be a good fit. Guess not! We ended up finding a HIPAA compliant chat online that we could practice on before making a committment. I will only do that moving forward with any software we try.”

Source: Capterra 

Klara Support Channels

• Phone
• Chat
• Email

10. Chiirp | Chiirp Vs Textline

Chiirp Overview

Chiirp is a powerful customer communication software offering tools for SMS & email marketing, reputation & review management, lead generation, and more! The platform is known for its excellent customer support and very seamless application. However, its high pricing and limited integration options are its biggest pain points. Have a detailed look at Chiirp below: 

Chiirp Features 

• 2-Way messaging: Engage in one-on-one conversations with users directly from the platform.
• Personalized messaging: Use the merge fields option to personalize each message even though it is in a broadcast.
• Broadcast messaging: Send SMS to multiple people in your contact list at once and save time.
• Tags: Add tags to conversations for easy identification of the status of the conversation.
• Scheduled messages: Type messages now and schedule them to send them out on a later date.
• Chiirp mobile app: Get in a 2 way conversation, send broadcasts and more, all from the Chiirp app.
• SiteChat: Use SiteChat widget and convert the people who visit your website into SMS subscribers.

Pros of Chiirp

• Excellent customer service: Users appreciate the quick response and timely resolution they receive from Chiirp’s customer service team..
• Chiirp app is convenient: Chiirp app functions very smoothly and users really appreciate how they can automate SMS and access other things right on their phones. 

Cons of Chiirp

• Very expensive: Chiirp’s  pricing starts at $350 a month, and in addition to this, the platform also charges set-up fees between $200-$1000, making businesses look for Chiirp alternatives.
• Difficult to use: Since Chiirp has too many customization options, it can be quite challenging for customers to get a hang of the software.
• Limited integration: Chiirp integrates with a very limited number of third-party tools and apps, which can be quite a problem for businesses who already have other tools in place. 

Chiirp Pricing

Chiirp offers two pricing options:

• Freedom: $350 per month + $200 set up fees
• Partner: $650 per month + $1000 set up fees

Chiirp Integrations

Chiirp integrates with limited tools, including:

• ServiceMonster
• HouseCall Pro
• Service Titan
• Jobber 
• Zapier

Chiirp Reviews & Ratings

Chiirp has a rating of 4.3/5 on Capterra. See what Chiirp users are saying:

“Chirrp is very easy to use vs other comparable software! Customer support is amazing and timely! They even have a library of training videos so you can easily navigate and implement the software with virtually no help at all!”

“We didn’t like the entire experience. I am not sure if they were just having a bad couple weeks but nothing worked properly when we set it up. And again we had zero support setting it up. Basically they would blame the software we were using instead of trying to help. Terrible experience.”

Source: Capterra

Chiirp Support Channels

• Email
• Chat 
• Phone

Why Emitrr is the best Textline Alternative?

Emitrr is a dynamic software engineered to revolutionize customer communication in the business realm, with a strong focus on efficient text messaging. What makes Emitrr stand out are its robust features and seamless integration capabilities with over 1000+ business software systems, ensuring seamless automation. It has earned recognition as an ‘Emerging Favorite’ on respected review platforms like Capterra, G2, and Software Advice, primarily because of its exceptional customer support.

Here are some features that truly sets Emitrr apart: 

1000+ Integrations, Seamless Automation

Streamlining your business operations becomes effortless when you seamlessly integrate with your existing systems. Unlike some solutions like Textline, Emitrr stands out with its exceptional automation capabilities, simplifying your workflow through seamless integrations.

Emitrr seamlessly syncs with your current CRM and business software, transforming routine tasks into automated campaigns and significantly enhancing your efficiency. Integrations play a crucial role in automating a range of processes, including appointment reminders, confirmations, reschedules, texting campaigns, surveys, reviews, and many other features. These integrations contribute to saving over 100 hours of operational time, allowing you to focus on more strategic aspects of your business.

100% Uptime

Emitrr’s software proudly maintains a flawless track record of 100% uptime, eliminating the frustration of dealing with downtimes. This results in uninterrupted connectivity with your customers through text messaging, ensuring a consistently smooth and hassle-free experience.

With this level of reliability, your team can fully focus on their essential tasks without the worry of the platform freezing or causing work delays. It’s all about keeping your workflow seamless and your team stress-free, allowing your business to operate at its best without interruption.

Easy Conversation Assignment

Emitrr distinguishes itself from Textline by offering efficient conversation assignment capabilities to internal team members, enhancing team collaboration and workflow management. 

With Emitrr you can assign conversations effectively to internal team members streamline workflow, ensure quicker response times, enhance accountability, improve customer service quality, foster efficient collaboration, and provide valuable analytics for data-driven improvements in customer communication. This functionality is a key asset in optimizing team performance and customer satisfaction.

Effective Conversation Management

Emitrr’s conversation management is a game-changer. With the ability to create folders and a robust search functionality, finding and accessing conversations is a breeze. Whether you need to locate a specific customer conversation by name, number, or other criteria, Emitrr’s intuitive platform ensures you can quickly pinpoint what you’re looking for. 

This efficiency saves valuable time and frustration, allowing your team to focus on providing top-notch customer experience and making communication more seamless than ever. In short, Emitrr’s conversation management features are designed to enhance productivity and streamline your customer interactions.

Premium Customer Support

At Emitrr, our unwavering commitment to exceptional customer support sets us apart. We’re available 24/7 via email, text, and phone calls, ready to assist you whenever you need us. Our dedicated customer support team is fully committed to providing solutions and addressing any questions or challenges you may encounter.

What makes Emitrr unique is that our premium customer support is consistent across all plans – because every customer is incredibly important to us. Our mission is to ensure that you remain seamlessly connected with your customers, guaranteeing they have the best possible experience. When you choose Emitrr, you’re not just selecting a platform; you’re gaining a trusted partner in your business journey.

Which Industries are Catered by Emitrr?

Real estate

Emitrr works brilliantly for real estate business owners who are looking to generate more leads and improve remote communication with their internal teams. For this, businesses can utilize Emitrr’s VoIP for real estate with features such as IVR, conference calls, call forwarding, etc. They can also use useful features like auto-replies, SMS automation, missed-call-to-text, etc., so that they never miss out on a sales opportunity.

Healthcare & Clinics

Emitrr is the preferred choice of healthcare professionals, be it for, veterinarians, surgeons, dentists, medical spa clinic owners, ophthalmologists, and more. This is because Emitrr is HIPAA compliant and it even integrates with 500+ EHR/PMS software such as Dentrix, AthenaHealth, Denticon, etc., ensuring smooth patient engagement and communication. Additionally, the software also offers tools like reputation management, appointment reminders, VoIP, appointment scheduling, and more, and is one of the best healthcare communication software. 

Here’s a short video explaining how doctors can use Emitrr:

Education & schools

Because of the high open rate, SMS is the best medium for schools and educational institutes to communicate updates and important information with students and their parents. For this, Emitrr offers SMS features like two-way texting, recurring reminders, customization, bulk messaging, SMS templates for schools, etc., so that you can seamlessly automate this task and save administrative time that may otherwise go to waste in calling each parent individually. 

Small businesses

If you are a small business looking to market your products or services, grow your subscriber list, and easily communicate with customers at an affordable price, then you should consider booking a demo call with Emitrr. 

Home service

If you run a home service business then, Emitrr’s SMS features like recurring messages,  two-way texting feature, file sharing option, VoIP feature, etc., could come in very handy for customer communication. Additionally, Emitrr’s integration with home service software such as HousecallPro and with other CRM tools can help you in automating several tasks right from taking bookings to obtaining surveys. 

NGOs & non-profits

Getting a texting service for a non-profit might be a good idea if you want to grow your members list and want to add more people to your organization. Using Emitrr’s VoIP or SMS features, such as mass texting and two-way texting, you can communicate with your members at once and share events and other updates with them without any hassle.

Religious institutions

If you manage a religious institution such as a church and are looking for a church texting service or something similar to strengthen communication with your members, then you can use Emitrr’s VoIP meant for churches or its SMS capability.

Ecommerce and retail

Retail or e-commerce businesses can take advantage of Emitrr’s texting or VoIP service to grow their subscriber list or to run retail SMS marketing campaigns. From seamless integration with over 500 CRM tools and additional features like campaign automation, reputation management, VoIP, and more, you can automate everything using Emitrr. 

Law Practitioners 

Lastly, Emitrr can also be used by law firms that are looking for tools like appointment scheduling and reminders, review and reputation management, file sharing, secure texting, and more to grow their practice and improve communication with their clients. Additionally, Emitrr’s VoIP for law firms can also come in handy to connect with your team internally. 

How To Switch From Textline To Emitrr?

Transitioning from Textline to Emitrr is a hassle-free process that demands no additional effort on your part. Emitrr’s dedicated customer support team manages all aspects to guarantee a seamless switch. Here’s how the transition unfolds:

• Smooth Data Transition: Your existing automation configurations and contacts effortlessly transfer to Emitrr at no extra cost.
• Simple Number Porting: Our experts handle the transfer of your current phone number, ensuring it’s ready for texting without any complexities.
• Continuity in Integrations: Your current integrations seamlessly integrate with the Emitrr platform, preserving your workflow and business processes.
• Comprehensive Training: We provide your team with both in-person and online training to ensure a confident start with Emitrr, minimizing any learning curve.
• Reliable Support: Emitrr’s support team is available to guide and assist you at every step of the transition. Switching from Textline to Emitrr has never been easier or more reassuring.

With Emitrr, you can embark on this transition with confidence, knowing that our team will ensure a seamless switch from Textline. This allows you to continue delivering exceptional customer service without any interruptions or complications.

Transitioning to Emitrr guarantees a hassle-free experience and empowers your business with enhanced communication capabilities.

Now, it’s decision time. If you’re currently using Textline and in search of superior features, cost savings, 24/7 customer support, and a seamless transition, the choice is clear – switch to Emitrr. Your upgrade is just one decision away!

Schedule a Demo today and elevate your communication and customer engagement to new heights for your business.

FAQs