10 Best VoIP Software for Pharmacies: Find the Right Fit

If you are a pharmacy owner, then you must have found yourself juggling a barrage of patient calls, refill requests, and appointment reminders, all while dealing with an outdated landline system. Or if you are on the other side of this situation, a patient, being on hold with your local pharmacy and listening to endless music, waiting patiently to speak to someone. But this is an archaic problem. But today, we have a solution for this, like VoIP software for pharmacies.

VoIP (Voice over Internet Protocol) is a technology or software that allows voice calls to be made using the internet instead of traditional telephone lines. It converts analog voice signals into modern digital packets and transmits them over the web. VoIPs are embraced by many industries, but for pharmacies, adopting VoIP isn’t just about keeping up with technology. With VoIP software for pharmacy, they can function with efficiency, ensuring compliance and improving the communication bridge with the patients.

In this guide, we are going to delve into why VoIP software for pharmacies is required for better functioning. We will also take a look at the features to look for in a competent IVR phone system and how pharmacy IVR supports compliance. We will also check out the top VoIP software for pharmacies available in the market and see which one is best suited to meet the unique needs of pharmacies. Let’s start!

Overview of VoIP Software for Pharmacy

There is no denying the fact that pharmacy life is hectic. Between processing prescriptions, fielding patient inquiries, confirming refills, and keeping everything compliant with HIPAA, and to top it all off, the phone is ringing constantly; it is hardly humanly possible to manage. That’s where the VoIP phone system for healthcare and pharmacies becomes a game-changer.

Instead of relying on age-old landlines or expensive hardware, a VoIP phone uses the internet to handle calls, messages, and even video chats. But it’s not just about replacing your phone; it is mainly about reimagining communications. Pharmacy IVR systems are about making communications smarter and more efficient, which fits seamlessly into modern pharmacy workflows.

Key Benefits of an IVR Phone System For Pharmacies

While VoIP software for pharmacy is established as a game-changer, it is time to consider all the benefits a pharmacy can reap after replacing traditional landlines with advanced VoIP phone systems. 

Secured Patient Communication

Patient confidentiality is everything in healthcare, and VoIP software for pharmacy understands that; therefore, all texts and calls are encrypted to meet HIPAA and HITECH standards. Several VoIP providers, such as Emittr, offer two-factor authentication and access control to keep the information safe. Moreover, VoIP phone system for healthcare typically log communication records, which are helpful for audits or patient history reviews.

Automated Reminders and Messaging

One of the best features of VoIP software for pharmacy is that it is available 24/7. It is a better assistant for your pharmacy than traditional calls. You can easily set up automated reminders for prescription pickups, refill authorizations, or vaccination appointments. With the help of a VoIP phone system for pharmacy, you can also reduce no-shows and late refills by scheduling voice calls or SMS at proper intervals. You can also save hours of manual calling with templates and smart triggers based on the patient’s actions with a robust VoIP phone system for healthcare.

Operational Efficiency

VoIP software for pharmacy is nothing less than a multitasking genius. It is more efficient in handling multiple calls simultaneously. You can also use auto-attendants and call routing to get patients to the right departments and pharmacists. The VoIP phone system for pharmacies can also centralize communication across multiple locations, making it an ideal system for pharmacy chains.

Better Accessibility and Mobility

Today, everyone values mobility more than anything, and a VoIP phone system for pharmacies can help you stay connected. You can easily use mobile phones, tablets, or laptops to manage calls, messages, and voicemails. It comes with perfect remote consultations, after-hours support, or field pharmacists visiting care facilities. VoIP software for pharmacies often comes with dedicated apps to enhance the communication tools that move with you.

Call Management

Unlike traditional calls, with VoIP software for pharmacy, you don’t have to guess who called or what they wanted. You can use caller ID tagging to prioritize urgent calls. With the pharmacy phone system, you can also call logs and voicemails for future reference or staff training. VoIP phone systems for pharmacies often support call transcription, turning audio into searchable text.

Improved Staff Proximity

A smooth communication system guarantees a smooth workflow. It reduces interruptions by routing calls to the right person the first time. The pharmacy phone system empowers front-desk staff to focus more on in-store customers. It helps to schedule and track call performance to identify where your team can improve.

Enhanced Patient Experience

Pharmacies deal with patients who require empathy along with efficiency. Patients require immediate assistance and hate being on hold. Cloud-based VoIP for pharmacies reduces wait times with automated triaging. It also offers personalized voicemail greetings and timely call-backs. A VoIP phone system for pharmacy provides reliable communication that makes the pharmacy more approachable.

Cost-Effective and Scalability

Cloud-based VoIP for pharmacies saves money. It requires only the internet. There is no need for expensive hardware or installation; all you need is a stable internet connection and a plug-in. Monthly plans are often cheaper than traditional phone bills. IVR phone systems scale up when you open a new branch or hire more staff.

In other words, IVR phone systems do more than just replace your phones; they transform how your pharmacy operates, communicates, and grows. Whether you’re running a single independent store or managing a nationwide chain, switching to pharmacy communication software can drastically boost efficiency, compliance, and patient care.

Features to Look for in a Pharmacy VoIP Provider

When you run a pharmacy, not just any pharmacy communication software service will do. There are plenty on the market, but you need to find one that is smart, secure, pharmacy-friendly, and fully capable of handling the unique challenges of healthcare communication. From patient calls to refill reminders, everything needs to run smoothly and stay HIPAA-compliant.

So, what exactly should you be looking for in a pharmacy VoIP provider? Let’s break it down:

• HIPAA-Compliant Communication Tools: Your provider must offer end-to-end encryption, secure data handling, and be willing to sign a Business Associate Agreement (BAA).
• Automated Call Routing and IVR: Interactive Voice Response (IVR) system allows patients to direct their calls appropriately, whether for refills, consultations, or billing inquiries.
• Call record and Tracking: You need a VoIP that maintains records of past interactions for quality control, dispute resolution, and staff training.
• Refill and Appointment Reminder Automation: You will need a VoIP provider that facilitates automated voice or SMS reminders to help keep patients informed and compliant with their medication schedules.
• CRM/ERM Integration: Integrate your VoIP system with pharmacy management software to access patient records seamlessly during calls.
• Voicemail to Text/Email: The VoIP must facilitate converting voicemails into text or email formats for quick and easy access.
• Mobile and Desktop Access: Ensure your team can communicate from any location, essential for remote or multi-location pharmacies.

Security and Compliance Requirements for Pharmacy VoIP Provider

Security is not just a technical requirement in the case of VoIP for pharmacies, it is a trust issue. Patients must feel secure when they share their private health information. A VoIP phone system for healthcare should feel safe, and federal laws like HIPAA and HITECH are crystal clear about what’s required. So, before you sign a contract with any pharmacy IVR software, here’s what you need to make sure is in place:

• HIPAA and HITECH Act Compliance: The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for protecting sensitive patient data. The HITECT Act goes a step further and emphasizes the adoption of secure electronic communication.
• Data Encryption and Secure Storage: Security doesn’t mean just locking things up; it is about making sure that only the right people have access to them. So, look for a VoIP phone system for healthcare service that comes with end-to-end encryption on all communications, such as voice calls, messages, voicemails, and files.
• Role-Based Access Control RBAC): When it comes to a VoIP phone system for healthcare, not everyone on your team needs access to everything. A competent HIPAA-compliant VoIP for pharmacy should offer role-based access, allowing you to assign different permissions to pharmacists, technicians, and front-desk staff. This limits the risk of accidental data breaches and keeps patient information tightly controlled.
• Audit Trails and Activity Logs: Need to know who listened to a voicemail? Or when a call was transferred? This is where audit trails come in. These detailed call logs will let you see every action within your pharmacy IVR systems.
• Business Associate Agreement (BAA): Your pharmacy IVR system must sign a BAA. It is a legal requirement under HIPAA. It outlines how the provider will safeguard PHI (Protected Health Information) and what they’re responsible for in case of a breach. You must always request a signed BAA before starting with pharmacy IVR systems, and don’t go with vague promises in its place.

Integrations Required for a Pharmacy VoIP Provider

When it comes to pharmacy operations, your IVR phone system shouldn’t work in isolation. The pharmacy IVR system needs to be apt enough to converse seamlessly and intelligently with the rest of your tools. Integration is the magic that eliminates manual data entry, speeds up workflows, and ensures no patient falls through the cracks. Here are some of the key systems your cloud-based VoIP for pharmacies should integrate with:

• EMR/EHR Systems: Whether you use RXNT, PioneerTX, or another platform, your IVR phone systems should connect directly to your patient records. This will allow your staff to view patient history in real-time during calls.
• CRM or Patient Management Tools: Your communication history with a patient is valuable. And with integrated CRM tools, you can keep track of patient interactions. This history enables personalized communication, which builds trust and improves services. These HIPAA-compliant VoIP for pharmacies are helpful for following up on special requests or managing loyalty programs.
• Mobile Apps for On-the-Go Access: No pharmacist can be available at the counter 24/7. That is why it is crucial for pharmacists to have mobile access so that they can provide 24/7 services, including answering calls, checking voicemails, and sending updates.
• Calendar and Scheduling Tools: Missing appointments and last-minute cancellations can disrupt the smooth operations of the pharmacy. Integrating scheduling tools helps prevent that. You can set them up to automatically send appointment confirmations, reminders, and follow-ups. Patients can also reschedule via automated prompts, which reduces no-shows. This allows the staff to spend less time on calls and more time on helping the patients in-store.
• Pharmacy POS (Point-of-Sale) System: Bridging communication with payment and transaction data offers a complete operational view. You can notify patients when their payment is due or even send them automated pickup alerts once the transaction is complete. HIPAA-compliant VoIP for pharmacy also helps staff align what’s paid, pending, or ready for delivery. 

How a VoIP Provider Helps Pharmacies

A purpose-built VoIP system isn’t just a phone line; it’s a smart communication hub that can transform how your pharmacy operates, both on the front end and behind the scenes.

Let’s walk through how it helps in real-life scenarios:

• Streamline Inbound and Outbound Communication: Have you ever tried getting multiple staff members to pick up the same call? Pharmacy IVR systems are the solution to that problem. Auto-routing and IVR menus ensure that every call reaches the right person. Staff can also set status indicators like “busy”, “on break”, or “available”, and calls are routed accordingly with a cloud-based VoIP for pharmacies.
• Reduced Missed Refills and Improving Adherence: HIPAA-compliant VoIP for pharmacy makes medicine refills much more timely and convenient. Automated refill calls or texts prompt patients right when they’re due. Patients can opt to respond via keypad or SMS to confirm pickup or request delivery. 
• Automating Prescription Status Updates: With a pharmacy contact center solution, you can set up automated updates like “Your medication is ready for pickup” or “We’re still waiting on your doctor’s approval.” This feature offered by the pharmacy contact center solution will cut down on inbound call volume and keep patients in the loop without needing staff intervention.
  
• Enhancing Patient Satisfaction and Engagement: In the healthcare industry, promptness and responsiveness build trust. Fast responses, fewer hold times, and personalized messages all contribute to a better customer experience. With such promptness offered by cloud-based VoIP for pharmacies, patients feel heard and cared for and, therefore, become loyal customers. The pharmacy contact center solution also allows two-way texting, so patients can opt to reply at their convenience.
• Supporting Multi-location Pharmacy Operations: A centralized VoIP system is a game-changer for pharmacy chains. A secure phone system for pharmacies allows you to view, track, and manage communication from all locations in one dashboard. With the pharmacy contact center solution, the staff can transfer calls between branches or escalate issues to HQ. 

How to Choose the Right VoIP Provider for a Pharmacy

Multiple VoIP phone systems are on the market, but they are not all created equally. Specific types of secure phone systems for pharmacies are needed, especially in healthcare. Choosing the right IVR system for pharmacies can be a daunting task, but it is crucial to find the right secure phone system for pharmacies to make the difference between smooth sailing and daily communication headaches.

Here’s a checklist to guide your decision:

1. Assess Pharmacy Size and Call Volume: High-volume pharmacies require robust automation and call routing features.
2. Ensure HIPAA Compliance: Look for an IVR system for pharmacy which offers end-to-end encryption, secure cloud storage, and a signed BAA.
3. Look for Pharmacy-Specific Features: Features like refill reminders, CRM/EMR integrations, and pharmacy-focused templates are essential.
4. Review Customer Support and Reliability: 24/7 support and 99.99% uptime are crucial for uninterrupted patient care, hence it is a must-have when it comes to choosing a HIPAA-compliant phone solution for pharmacies.
5. Evaluate Cost vs. Value: Balance monthly fees against the return on investment from improved efficiency and reduced no-shows.
6. Read Verified Pharmacy-Focused Reviews: Peer reviews provide insights into real-world use cases and performance.

Top VoIP Providers for Pharmacy

1. Emitrr
2. RingRx
3. Vonage
4. Nextiva
5. Jive by GoToConnect
6. 8×8
7. Phone.com
8. Weave
9. Solutionreach
10. OhMD

1. Emitrr: Best VoIP Competitor

If you’re looking for a communication tool that understands the specific needs of pharmacies and healthcare practices, Emitrr might just be your new best friend. This all-in-one VoIP software for pharmacy is designed with healthcare in mind, bringing together secure phone, SMS, and email communication under one roof, all while keeping you HIPAA-compliant.

Emitrr streamlines how you connect with patients, whether you’re reminding them about a refill, confirming an appointment, or handling after-hours messages. With powerful automation features, this HIPAA-compliant phone solution for pharmacies reduces the load on your front-desk staff and helps deliver a smoother, more responsive patient experience.

Emitrr Key Features

Let’s check out the best features Emitrr offers:

• HIPAA-Compliant Communication: Emitrr ensures that all calls, texts, and emails are encrypted to protect sensitive patient data. It also supports BAAs (Business Associate Agreements), so you can rest easy knowing you’re legally covered.
• Automated Text and Email Campaigns: With this affordable VoIP solution for small pharmacies you can schedule and send reminders, updates, or promotional messages automatically. This saves hours of manual outreach and improves patient engagement without lifting a finger.
• Refill Reminders: Emitrr can automatically notify patients when their prescriptions are due for a refill. These reminders reduce missed doses and improve medication adherence rates.
• Two-Way Texting: Patients can reply to your automated or manual messages, turning routine reminders into real conversations. This makes it easy to reschedule appointments or answer simple queries without a phone call.
• Smart Call Routing and IVR: This cost-effective VoIP for pharmacies allows you to route calls to the right staff member or department based on preset rules. This reduces wait times and improves the overall patient experience.
• Voicemail Transcription: All voicemails are automatically converted to text and sent via email or SMS. This helps your team quickly review messages and respond faster, even when they can’t pick up the phone.
• Call Tracking and Recording: This cost-effective VoIP for pharmacies logs and records all inbound and outbound calls for quality assurance, training, and dispute resolution. It’s especially useful for maintaining consistent service and staying audit-ready.
  
• CRM & EHR Integration: This multi-location pharmacy phone system integrates with popular pharmacy software, CRMs, and EHR platforms like RXNT and PioneerRx. This allows staff to view patient information and communication history during calls.
  
• Google Review Management: Emitrr makes it easy to request and manage patient reviews on Google. You can automate review requests after visits or refills to boost your online reputation.
  
• Multi-Channel Dashboard: From one centralized dashboard, your team can manage texts, calls, voicemails, and even missed call follow-ups. It’s perfect for busy, multi-location pharmacies looking to stay organized.

Emitrr Pros

• Specifically built for pharmacies and healthcare providers.
• Saves time with smart workflows and auto-reminders.

Emitrr Cons

• Best suited for domestic communication.
• It may take time for new users to adjust.

Emitrr Pricing

• The pricing starts at $149 per month.

Emitrr Ratings and Reviews

• G2: 4.7/5
• Capterra: 4.8/5

“Emitrr has been an excellent tool for our business. It has vastly improved our marketing efforts and is super easy to use/user-friendly. The customer service is unmatched – anything I ask for help with is acknowledged quickly and usually resolved within a day or less. They are also quick to implement new ideas from clients. I don’t have one negative thing to say about Emitrr.”

“It has a user-friendly layout and design that helps, especially with our business model, which uses multiple numbers. Customer support has always been valuable and responsive. We use this daily and all the features it offers. It was easy to implement and seamless to integrate into our system.”

Emitrr Integrations

• MailChimp
• Denticon
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

2. RingRx

RingRx is purpose-built for healthcare settings, making it a great fit for pharmacies. This HIPAA-compliant phone solution for pharmacies offers secure communication features that align with HIPAA standards. The simple setup and specialized features offered by this IVR system for pharmacy make it ideal for small to mid-sized practices. Here is a quick look at this pharmacy communication software:

RingRx Key Features

• Secure Texting: This pharmacy communication software enables HIPAA-compliant messaging between staff and patients.
• Voicemail Transcription: Automatically converts voicemails into text for quicker review.
• EMR Integration: Seamlessly connects with electronic medical records for better data access.
• Call Routing: Directs incoming calls to the right team or department efficiently.
• Mobile Access: Access calls and messages from any mobile device.

RingRx Pros

• Built for healthcare from the ground up
• Easy BAA setup

RingRx Cons

• The interface can feel outdated
• Limited scalability for large enterprises

RingRx Pricing

• Pricing for this multi-location pharmacy phone system starts at $19 per month per user.

RingRx Ratings and Reviews

• G2: 1.5/5
• Capterra: 5.0/5

“Being able to text my clients is a great way to schedule appointments and send reminders. I also love that my assistant has her own extension and can communicate with clients from the same number. I really appreciate that it’s cloud-based and can be accessed from your personal phone through an app or a desktop computer. The fact that I don’t need to carry around two phones anymore has streamlined a lot of my own communication.”

“I do wish that there was a way for HIPAA-compliant texting app to receive photos. Many of my patients have tried to use this app to send photos of insurance cards. The more barriers to communication that I can take away the easier it is for them to access services.”

RingRX Integrations

• EMRs
• RXNT

3. Vonage Business

Vonage Business offers flexible VoIP features with strong CRM and API integrations. While not healthcare-specific, this multi-location pharmacy phone system offers a versatile tool for large pharmacy chains. Let’s have a look at the other aspects of this pharmacy phone system:

Vonage Key Features

• Unified Communications: It combines voice, video, and chat into one platform.
• Call Analytics: It tracks performance and trends for every call.
• CRM Integration: This phone system for pharmacies syncs with Salesforce and other CRMs for better customer management.
• Mobile App: It keeps pharmacy staff connected on the go.
• Custom APIs: It allows personalized workflow automation.

Vonage Pros

• Highly customizable setup.
• Scalable for growing chains.

Vonage Cons

• Healthcare features require add-ons.
• Costs can add up with a premium tool.

Vonage Pricing

• Vonage pricing starts at $19.99 per month per user.

Vonage Ratings and Reviews

• G2: 4.3/5
• Capterra: 4.0/5

“Vonage’s benefits and features vastly surpass some of its current flaws. But I strongly advise any company that deals with corporate communication to give Vonage a try, if only for a little time.”

“Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic“

Vonage Integrations

• Salesforce
• HubSpot
• APIs

4. Nextiva

Nextiva is another pharmacy phone system that delivers powerful communication tools with a strong emphasis on support and reliability. This HIPAA-compliant phone solution for pharmacies is especially valuable for pharmacies prioritizing uptime and assistance. Here is a quick look at this cloud-based VoIP for pharmacies:

Nextiva Key Features

• Call Analytics: It offers detailed reports on call performance.
• Team Messaging: It provides secure internal communication channels.
• Voicemail Transcription: This HIPAA-compliant VoIP for pharmacy converts voicemail into text for easier tracking.
• CRM Integration: It connects with platforms like Zoho and Salesforce.
• Auto Attendant: This pharmacy contact center solution routes calls based on voice prompts and rules.

Nextiva Pros

• Award-winning customer support.
• High call reliability.

Nextiva Cons

• Less intuitive user interface.
• Some features are only available on higher plans.

Nextiva Pricing

• Nextiva pricing starts at $25 per month per user.

Nextiva Ratings and Reviews

• G2: 4.5/5
• Capterra: 4.6/5

“Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.“

“Nextiva is a great app; however, you can’t download it to your phone from the UK, which means I can’t send text messages, just make phone calls.“

Nextiva Integrations

• Salesforce
• Zoho
• EMRs

5. Jive by GoToConnect

Jive, which is another HIPAA-compliant VoIP for pharmacy, is built for growing healthcare businesses and offers scalable VoIP options with optional HIPAA compliance. This affordable VoIP solution for small pharmacies is a good match for multi-location pharmacies. Here are other details about this secure phone system for pharmacies:

Jive Key Features

• Virtual Fax: Send and receive faxes digitally and securely.
• HD Calling: This IVR system for pharmacy delivers clear call quality across all devices.
• IVR Menus: Automates call direction with voice prompts.
• Desktop and Mobile Apps: Enables access from anywhere.
• HIPAA Add-on: Offers compliance tools for protected health data.

Jive Pros

• Scales easily across locations.
• Intuitive IVR tools.

Jive Cons

• HIPAA compliance comes at an extra cost.
• Not ideal for very small teams.

Jive Pricing

• Pricing for this multi-location pharmacy phone system starts at $25 per month per user.

Jive Ratings and Reviews

• G2: 3.8/5
• Capterra: 4.0/5

“People in my organization frequently complain that it’s hard to find what they are looking for.“

“Documents uploaded show a ‘preview’ which in many cases displays the wrong fonts and messes up the design.“

Jive Integrations

• Microsoft 365.
• Google Workspace.
• EMRs.

6. 8×8

8×8 is a global IVR system for pharmacy with advanced analytics and CRM features. This multi-location pharmacy phone system suits pharmacies needing detailed performance insights and secure communication. Let’s have a look at this cost-effective VoIP for pharmacies:

8×8 Key Features

• Call Analytics: It tracks call patterns, durations, and team productivity.
• CRM Integrations: It supports major CRMs for improved communication flow.
• Secure Calling: It ensures compliance and data security.
• Video Meetings: It includes video conferencing for remote collaboration.
• AI Monitoring: This cost-effective VoIP for pharmacies uses AI to monitor and enhance call quality.

8×8 Pros

• Strong analytics tools.
• Secure communication.

8×8 Cons

• Steeper learning curve.
• Overkill for small operations.

8×8 Pricing

• 8×8 pricing starts at $24 per month per user.

8×8 Ratings and Reviews

• G2: 4.2/5
• Capterra: 4.0/5

“My favorite thing about 8×8 work is their desktop app that you can download to your PC or mobile device.“

“Some users report issues with setup, support, and reliability, especially when internet connectivity is poor.”

8×8 Integrations

• Salesforce
• Microsoft Teams
• HubSpot CRM

7. Phone.com

Phone.com offers essential VoIP services with optional HIPAA-compliant tools. This secure phone system for pharmacies is ideal for small pharmacies or startups on a budget. Here are the other details about this secure phone system for pharmacies:

Phone.com Key Features

• Call Routing: It directs calls based on schedules or rules.
• Voicemail-to-Email: It sends audio and transcripts to your inbox.
• HIPAA Add-on: It also enables compliant communications for protected data.
• Conference Calling: This secure phone system for pharmacies supports small team meetings and collaboration.
• App Access: It offers web and mobile applications.

Phone.com Pros

• Very affordable.
• Easy setup.

Phone.com Cons

• Fewer advanced features.
• Limited healthcare focus.

Phone.com Pricing

• Pricing for this pharmacy contact center solution starts from $9.99 per month per user.

Phone.com Ratings and Reviews

• G2: 3.5/5
• Capterra: 3.6/5

“Save yourself the anxiety and headache / and also the money – this is the most ridiculous thing I’ve ever put myself through.“

“Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business.“

Phone.com Integrations

• Zapier
• Google Contacts

8. Weave

Weave is built specifically for healthcare businesses. This Pharmacy contact center solution offers a unified platform for calls, payments, and messaging. Pharmacies benefit from its automation and patient engagement tools offered by this HIPAA-compliant phone solution for pharmacies. Let’s have a brief look at features, pros, and cons of this pharmacy communication software:

Weave Key Features

• Two-Way Texting: With Weave, you can securely message with patients in real time.
• Payment Processing: It can accept payments directly through the platform.
• Automated Reminders: It sends refill and appointment alerts.
• Voicemail Transcription: This HIPAA-compliant phone solution for pharmacies allows staff to read messages quickly.
• Online Review Prompts: This pharmacy contact center solution encourages patient feedback post-visit.

Weave Pros:

• Unified communication and payment system.
• Helpful for patient engagement.

Weave Cons

• Expensive for small pharmacies.
• Some features may go unused.

Weave Pricing

• Pricing for this HIPAA-compliant VoIP for pharmacy is available upon request.

Weave Ratings and Reviews

• G2: 4.6/5
• Capterra: 4.3/5

“I don’t like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches.“

“Have to wait on hold for IT support for long period of time. If you have multi locations the set up can be confusing.“

Weave Integrations

• Dentrix
• RXNT

9. Solutionreach

Solutionreach focuses on patient engagement and includes VoIP tools as part of a larger CRM system. This VoIP phone system for healthcare is best suited for pharmacies focused on building long-term relationships. Here are pros, cons and other important features offered by this secure phone system for pharmacies:

Solutionreach Key Features

• Recall Campaigns: It helps to bring back patients for follow-ups.
• VoIP Calling: It includes HIPAA-compliant call features.
• Appointment Reminders: This IVR system for pharmacy also sends automatic alerts for upcoming visits.
• Survey Tools: It can gather patient feedback via text or email.
• Review Management: It promotes online reviews and ratings.

Solutionreach Pros

• Excellent patient communication tools.
• Combines CRM and VoIP.

Solutionreach Cons

• VoIP is not the core feature.
• It can be complex for just calling needs.

Solutionreach Pricing

• Solutionreach pricing is flat $329 per month.

Solutionreach Ratings and Reviews

• G2: 4.3/5
• Capterra: 3.8/5

“The software turned our simple phone system to messaging offering another way to engage our patients and potential patients.“

“They have the worst customer service, they auto renew your contract without notifying you, they tell you and the business [sensitive content hidden] that you’re liars (but using other words) they give you the run around and you can never get anywhere with them.“

Solutionreach Integrations

• Google Calendar
• EMRs

10. OhMD

OhMD is tailored for modern healthcare, offering secure voice, text, and video communications. This pharmacy communication software is ideal for pharmacies exploring telehealth or remote consultations. Let’s have a quick look at this IVR system for pharmacy:

OhMD Key Features

• Secure Messaging: HIPAA-compliant messaging between staff and patients.
• Voice and Video Calls: It has built-in tools for teleconsultation.
• Broadcast Messaging: It can send updates to all patients at once.
• Voicemail Transcription: It converts voicemails to readable text.
• EHR Integration: This IVR system for pharmacy syncs with your health records system.

OhMD Pros

• Great for telepharmacy.
• Secure communication platform.

OhMD Cons

• Limited as a standalone VoIP solution.
• Higher pricing with telehealth.

OhMD Pricing

• OhMD pricing starts at $7 per month per user.

OhMD Ratings and Reviews

• G2: 4.8/5
• Capterra: 5.0/5

“I loved that I was able to text with clients and still be HIPAA compliant. That we can upload the texting to my online platform to save the records. Plus that it is free for me and the clients.”

“Some users do not like it because it is a separate app. I can’t figure out a way to delete old clients from my records. At times, it seems to freeze. I then just sign out and sign back in, which fixes it. I was told that I need to upgrade to a newer version, so that may be my problem.”

OhMD Integrations

• NextGen Office
• DrChrono
• AdvancedMD EHR

Why Emitrr is the Best VoIP Provider for Pharmacy

Emitrr stands out as one of the best VoIP software for pharmacies because it’s built with the unique needs of healthcare professionals in mind. Unlike generic VoIP platforms, Emitrr offers custom features tailored specifically for pharmacies, think automated refill reminders, patient recall systems, and secure messaging, all aimed at improving workflow and patient satisfaction. One of its biggest strengths is that it is a HIPAA-compliant VoIP for pharmacies. The platform not only follows all the necessary data security protocols but also provides a signed BAA (Business Associate Agreement), giving pharmacy owners peace of mind when handling sensitive patient information.

What truly sets Emitrr apart is how easy it is to use. The dashboard is clean and intuitive and doesn’t require a tech-savvy background to get started. Pharmacies can hit the ground running without a steep learning curve. Plus, it’s affordably priced with scalable plans that cater to both independent pharmacies and larger chains, making it a smart investment regardless of business size. The results speak for themselves, as many pharmacy owners have reported significant improvements in operational efficiency.

Emitrr is not just a VoIP provider, it’s a trusted partner for your pharmacy:

• HIPAA-Compliant: Emitrr is built for healthcare, so it provides encrypted data to maintain confidentiality, a strict access control process, and offers a Business Associate Agreement (BAA) to enable your communications to be secure and compliant.
• Built for a Healthcare Clinic: Emitrr was designed specifically for pharmacies, medical offices to help operate day-to-day practice management features.
• One Dashboard for Calls and Texts: Staff can manage any calls, text messages, and voicemails without switching tabs so no message is ever missed.
• AI-Backed Efficiency: Smart routing and sentiment analysis boost the efficiency of staff to achieve better interactions with patients.
• Flexible Resourcing: Whether one location or multi-location, Emitrr can grow with your practice and there is no new hardware or IT team required to enhance your practice.
• Cost-Effective: By streamlining all of the communications tools available to you, Emitrr’s pricing is less expensive than managing separate hype of these communications individually.
• AI Voice Agent: Handles incoming calls, collects information, shares updates, and answers common questions, without hold times or voicemails.

Frequently Asked Questions

Conclusion

VoIP isn’t just a nice-to-have for pharmacies; rather, it’s a must. From secure, HIPAA-compliant communication to automating repetitive tasks, VoIP software for pharmacies transforms how they engage with patients and manage operations.

With a tailored solution like Emitrr, you get all the pharmacy-specific features you need, backed by robust support and reasonable pricing.

Are you ready to improve your pharmacy communication? Then you must try Emitrr or a similar healthcare-focused VoIP platform today. Book a demo now!!