Ooma Alternatives: Compare Pricing, Features, Pros & Cons

Introduction 

VoIP or voice over internet protocol is a technology that allows one to place calls over the internet. VoIP does not need traditional phones or mobile devices to place calls. If you have a registered phone number, all you need is a VoIP platform that can help facilitate internet calling. For businesses, choosing a VOIP platform that best fits their needs depends on the platform features, its pricing, support channels, and reviews of users already using the platform. 

One such popular VOIP platform is Ooma. However, if you have been using Ooma for a while, you would know that it has its shortcomings. This is why we bring to you the top 9 Ooma alternatives to consider in 2024. If you are looking for an Ooma replacement, read on. We will compare them based on their features, pricing, and customer reviews. 

Top 9 Ooma alternatives to consider in 2024 

Emitrr

Emitrr is an all-in-one communication platform that offers texting, calling, and email services. Hence it is also a VoIP platform that businesses use for online calling. This Ooma alternative has VoIP features that are complimented well with its texting features. Together, they help businesses create an effective communication line with their customers. Emitrr has been recognized as a top VoIP platform by multiple listing platforms like Capterra, Getapp, Software Advice, and Tekpon. 

Emitrr Features

• Set up one or multiple call trees 
• Setup call groups with multiple extensions/team members
• Define call routing rules for each call queue group
• Setup multiple extensions
• Define how your VOIP is set during and after hours
• Call recording settings – Automatically record / not record all calls
• Setup call forwarding rules for each user/extension 
• Add new numbers, teams, or locations in no time
• Access Emitrr’s cloud phone on any desktop or app unlike legacy phone systems
• Sync with internal team members using extensions with direct dial
• Leverage advanced analytics to improve metrics such as AHT, missed calls, response times, and more
• Engage in one-on-one conversations with users 
• Send group texts and mass texts to customers 
• Allow customers to book their own appointments 
• Set up SMS marketing campaigns 
• Engage in secure text messaging with recipients 
• Schedule text messages for later 
• Assign conversations to team members and add notes for context 
• Send an automated text message whenever you miss a call 
• Send review requests via text message 

Emitrr Pros

• Excellent call quality
• Intuitive platform 
• Advanced texting capabilities
• Excellent support staff 

Emitrr Cons

• More advanced VoIP features are yet to be launched 

Emitrr Pricing 

Contact Emitrr’s customer support to get a quote.

Emitrr Support  

• Phone Support
• Email/Help Desk
• 24/7 (Live rep)
• Chat
• FAQs/Forum
• Knowledge Base
• Customer service rating of 5/5 on Capterra

Emitrr Reviews 

RingCentral

RingCentral’s RingEX is one of the top Ooma alternatives because of its unified communications solution that allows users to take and make business calls, voice messages, faxes, and text messages anywhere.

RingCentral Features

• Call Center Management
• Call Transfer
• Reporting/Analytics
• Caller ID
• Call Monitoring
• Call Recording
• IVR/Voice Recognition
• Call Routing
• Automatic Call Distribution

RingCentral Pros

• Intuitive software 
• Reasonable price 

RingCentral Cons

• Bad customer support 
• Issues with SMS setup 

RingCentral Pricing 

• Starts at $20 per month 

RingCentral Support

• Email/Help Desk
• Phone Support
• Chat
• FAQs/Forum
• Knowledge Base
• 24/7 (Live rep)
• Customer service rating of 4.0/5 on Capterra

RingCentral Reviews 

Nextiva

Ooma alternative, Nextiva is an all-in-one customer experience platform popular for its VoIP features. 

Nextiva Features

• Call Center Management 
• Call Conferencing 
• Call Queues 
• Call Recording 
• Multi-Channel Communication 
• VoIP Connection
• Video Conferencing 

Nextiva Pros

• Diverse features 
• Ease of use 

Nextiva Cons

• Buggy software 
• Inconsistent customer support 

Nextiva Pricing 

Starts at $30 per month 

Nextiva Support  

• Phone Support
• Email/Help Desk
• FAQs/Forum
• Customer service rating of 4.6/5 on Capterra

Nextiva Reviews  

Talkdesk

Talkdesk is a popular browser-based contact center solution that helps businesses connect with their customers. 

Talkdesk Features

• Call Conferencing 
• Call Transfer
• Contact Management
• Inbound Call Center
• Reporting/Analytics
• IVR/Voice Recognition
• Call Scripting
• Call Monitoring

Talkdesk Pros

• Good call quality 
• Easy integration 

Talkdesk Cons

• Frequent glitches 
• Issues with reporting functionality 

Talkdesk Pricing 

Starts at $85 per month 

Talkdesk Support  

• FAQs/Forum
• Phone Support
• 24/7 (Live rep)
• Knowledge Base
• Email/Help Desk
• Chat
• Customer service rating of 4.6/5 on Capterra

Talkdesk Reviews  

Vonage

Vonage is a business platform that offers a plug-and-play service that runs on high-speed internet. Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Vonage Features 

• Call center management 
• Call routing 
• Call recording 
• Call conferencing 
• Call transfer 
• ACD 

Vonage Pricing 

• Mobile: $19 per user per month
• Premium: $29 per user per month
• Advance: $39 per user per month

Vonage Support 

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)
• Customer service rating of 3.7/5 on Capterra

Vonage Pros 

• Easy set up 
• Feature-rich

Vonage Cons 

• Bad customer support 
• Limited integrations 
• Platform is not user-friendly 
• Compulsory long-term contracts 
• Expensive 

Vonage Reviews

OpenPhone 

OpenPhone is a business phone system that helps small to large businesses set up secondary phone numbers to manage internal and external global calls or messages. It enables staff members to choose and manage multiple phone numbers based on locations, teams, and use cases.

OpenPhone Features

• Automated Attendant
• Call Center Management
• Call Conferencing
• Call Logging
• Call Recording
• Call Routing
• IVR/Voice Recognition

OpenPhone Pricing 

• Starter: $15 per user per month
• Business: $23 per user per month
• Enterprise: on quote 

OpenPhone Support 

• Email/Help Desk
• Knowledge Base
• Customer Service rating of 4.3/5 on Capterra

OpenPhone Pros 

• Affordable 
• Easy to USE 

OpenPhone Cons 

• Poor customer service
• Set up time too long 
• Difficult to integrate 

OpenPhone Reviews

Dialpad 

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer. 

Dialpad Features 

• Call routing 
• Call monitoring
• Call conferencing 
• Call recording 
• Call center management 
• Voicemail 
• Call center management 
• Custom IVR 

Dialpad Pricing 

• Standard: $15
• Pro: $25 
• Enterprise: On quote 

Dialpad Support

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum
• Customer service rating of 4.1/5 on Capterra 

Dialpad Pros 

• System sound clarity 
• Voice AI feature
• Ease of Use
• Precise transcription 

Dialpad Cons 

• Integration issues 
• Limited features 
• False advertising 
• Cancellation issues 
• Hidden fees

Dialpad Reviews 

Ringover 

Ringover is one of the popular players in the cloud communication industry. Ringover makes the business phone system simple and easy to use. No expertise is needed to set up and access the features.

RingOver Features 

• Call center management 
• Call reporting 
• Call scheduling 
• Call routing 
• Call recording 
• IVR 

RingOver Pricing

• Smart: $21 per user per month 
• Business: $44 per user per month
• Advanced: $54 per user per month

RingOver Support

• Phone Support
•  Knowledge Base
• Email/Help Desk
• Chat
• FAQs/Forum
• Customer service rating of 4.6/5 on Capterra

RingOver Pros 

• Easy to use 
• Good phone quality
  

RingOver Cons 

• Cancellation issues 
• Poor customer service 

RingOver Reviews 

MangoVoice 

Mango is an enterprise-grade VoIP business phone system based in the cloud especially designed for the phone systems needs of small and medium businesses.

MangoVoice Features

• Call center management 
• Call reporting 
• Call scheduling 
• Call routing 
• Call recording 
• IVR 

MangoVoice Pricing

• Mango: $28.95 per user per month 
• Mango Plus: $33.95 per user per month 

MangoVoice Support

• Chat 
• Phone Support
• Knowledge Base
• FAQs/Forum
• Email/Help Desk
• Customer Service rating of 3.8/5 on Capterra.

MangoVoice Pros

• User friendly 
• Simple interface 

MangoVoice Cons 

• Service interruptions and outages 

• Poor customer service 
• Poor app 

MangoVoice Reviews 

JustCall

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp

JustCall Features 

• Call routing 
• Call monitoring
• Call conferencing 
• Call recording 
• Call center management 
• Voicemail transcription
• Call center management 
• IVR/ Voice recognition

JustCall Pricing 

• Essentials: $19
• Team: $29
• Pro: $49 
• Business: On quote 

JustCall Support 

• 24/7 (Live rep)
• Chat
• Knowledge Base
• Email/Help Desk
• FAQs/Forum
• Customer service rating of 4.3/5 on Capterra 

JustCall Pros 

• Easy set-up process
• Ease of use 
• User friendly interface 

JustCall Cons 

• Issues with the Call transfer feature 
• Unauthorized charging 
• Bad call quality 

JustCall Reviews 

Why Should You Look For An Ooma Alternative? 

While Ooma has been a popular choice of businesses for communication, there are a few areas where it falls short which leads customers to look out for an alternative to Ooma.

1. Unfair billing practices 

Ooma customers have reported being charged for features they weren’t even able to use. Aside from that, some customers have also reported hidden rental agreements in their contracts. Customers are also charged early termination fees. 

“Within a few days of the trial period, I realized Ooma was not for me – even after downloading and using the App. However, I was billed the “activation” fee during the trial period, although I received an email (on the same day) stating that the text messaging was not up and running permanently. The messaging for my account was only “temporary.” So, if I am not using all of the features (according to their email – which I kept), then I should not have been charged the full activation fee. The customer service is sketchy…when I cancelled I felt like I had to justify why I was leaving their service. It was uncomfortable and really weird. I clearly repeated myself (“refund”) at least 4 times, but I was continually asked to talk to someone else to “fix” the issue.” (Capterra) 

2. Frequent call drops and spam calls

Many users have reported that calls would be dropped or callers would not be able to hear the staff. Even when customers reported good internet connectivity, the calls were dropping. Customers also complained of an increase in spam calls once they switched to Ooma. These calls have been reported to originate from the local exchange number assigned by Ooma to the customers. 

“My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedly, but not likely. I’ve got a very fast internet connection and had no spam call issues before switching to Ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don’t drop.” (Capterra)

3. Bad customer service

Ooma’s customer support has been reported to be unreliable. Support takes too long to get back to customers, and have been accused of giving the same cookie-cutter answer for all problems: restarting the system. This becomes a major reason to look out for an Ooma alternative

“It is unreliable and flaky. We often can’t tell if there is an OOMA outage or if it’s just our office that is having the issue. Occasionally skips people in the ring group for seemingly no reason, we have to force reload the app to load new text messages (rather than getting them as they come in). It also drops our calls sometimes too, especially during bad weather. Occasionally we have to restart the base unit, or unplug the phones and remove the batteries to reboot them, and that only works occasionally. It’s challenging to find customer support, and they often walk us through how to restart it, and when that doesn’t work they tell us they’ll call back. Usually, the problem resolves itself before we hear back from anyone, but it isn’t long until there are more problems.” (Capterra) 

Why is Emitrr The Best Ooma Alternative? 

Emitrr is the best Ooma alternative as it stands apart from all other Ooma alternatives for a variety of reasons:

1. Excellent call quality: With Emitrr, there are no delays in calls or call drops; you get 99.99% uptime and you can be assured that you won’t receive spam calls.
2. Transparent pricing: The pricing plans at Emitrr are quite flexible; you pay for what you use. There are no hidden charges or setup fees! 
3. Unparalleled support: Emitrr takes pride in its round-the-clock customer support. With a stellar 5/5 rating of Capterra to show for it. 
4. Excellent texting capabilities: Emitrr offers advanced texting capabilities such as two-way texting, missed calls to text, group text and more. 
5. Ample integrations: Emitrr offers seamless integrations with 1000+ software to help you automate your workflows. 

Conclusion 

In the realm of Voice over Internet Protocol (VoIP) platforms, making an informed choice is paramount for businesses seeking seamless communication solutions. As we’ve explored, Ooma, while popular, has its drawbacks ranging from unfair billing practices to subpar customer service. 

With advanced texting capabilities, seamless integrations, and a commitment to customer satisfaction, Emitrr not only addresses the shortcomings of Ooma but also sets a new standard for VoIP thus making it the best Ooma alternative. Experience the future of cloud communication today with Emitrr – schedule a demo 

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